How the hell do you get clients to use your bug tracking system?
- by louism
on larger projects i use a simple bug tracking system thats designed to be used by clients
i have a lot of trouble convincing clients to use it (they send bug reports via email)
does anyone have any strategies they can suggested?
also, i have been playing around with a theory as to why this is the case; it goes like this:
asking a client to log a bug is like taking your car to a mechanic for a service, and the mechanic hands you the engine oil and says "here, pop that in". basically, the client has paid you to do the work, logging a bug sounds too much like work, so they want you to do it
thoughts?
-- LM