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• Android: Is it better to start and stop a service each time it is needed or to let a service run and

  - by Flo

  I'm developing an app that checks several conditions during an incoming phone call. The main parts of the app are a BroadcastReceiver listening for Intents related to the phone's status and a local Service checking the conditions. At the moment the service is started each time an incoming call is detected and is stopped when the phone status changed back to idle. Now I'm wondering if this procedure is correct and whether it is reasonable to start and stop the service related to the phone's status. Or would it be better to let the service run regardless of the phone's status and bind/unbind to/from it when needed. Are there any performance issues I would have to think about? Perhaps it is more expensive to start/stop a service than letting it run and communicate with it. Are there any best practices out there regarding the implementation of services?

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• Attach Console to Service

  - by MemphiZ

  I currently have a WCF Service Library which will be started through a Console Application acting as ServiceHost. The ServiceHost starts the service and then waits with Console.ReadLine() for the "quit" command. If i do "Console.WriteLine();" in the service this will be printed to the ServiceHosts Console of course. The Service prints some information when the clients connect for example. Is it possible to have the ServiceHost converted to a real Windows Service (to start up when the machine boots without console window) and attach or detach a command prompt (cmd.exe) or another Console Application to it when needed? For example if I want so see which clients connect from now on? Thanks in advance!

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• Sync between local service with a thread and an activity

  - by Henrik

  Hello all, I'm trying to think of a way on how to sync in between a local service and the main activity. The local service has, A thread with a socket connection that could receive data at any time. A list/array with data. At any time the socket could receive data and add it to the list. The activity needs to display this data. So when the activity starts up it needs to attach or start the local service and fetch the list. It also needs to be notified if the list is updated. I think I would need to sync my list somehow so the local service does not add a new entry to it while the activity fetches the list when connecting to the service. Any ideas? Thanks.

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• Windows service only gets called when Visual Studio is attached to process

  - by 64th

  I've created a simple windows service in C# using Visual Studio 2010. It uses a TcpListener and socket to listen for messages on a given port. This worked absolutely perfectly when my laptop had Windows Vista on it. However, since upgrading to Windows 7 and re-installing my service it only responds if I'm attached to the process and debugging in Visual Studio 2010 - at which time it behaves as expected. I've tried running the service under my (administrator) credentials and setting the exe to run as administrator. I've also checked "Allow service to interact with desktop" when it was running under the Local System account. I'm testing using both a test console app and an Adobe Air application - both with the same results. Are there some specific permissions that I need to allow the service to be called?

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• android question about service and the method onstartcommand

  - by user516883

  In a service class there is a method to start the service. If that service gets done executing does it runs onstartcommand from the beginning? Is onstartcommand sorta like a loop as long as the service is running. For example i have onstartcommand { int x = 0; if(x == 0){ } else{ } } After that is complete does it run it again. If you know that answer please explain. I have read google explanation of services and it did not explain that part very well. Is onstartcommand sorta like a loop as long as the service is runnning

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• Service nginx reload: unexpected error

  - by Anna

  I'm trying to install wordpress on my nginx server by following this tutorial: http://premium.wpmudev.org/blog/how-to-setup-your-own-nginx-powered-wordpress-server/ However, the last command at step 7 gave me a strange error: service nginx reload A copy-paste from my terminal: root@server:~# service nginx reload Reloading nginx configuration: nginx: [emerg] unexpected "o" in /etc/nginx/sites-enabled/wordpress:7 nginx: configuration file /etc/nginx/nginx.conf test failed When I nano into sites-enabled/wordpress, on the 7th line I can't find anything strange: <!DOCTYPE html> <html class=" "> <head prefix="og: http://ogp.me/ns# fb: http://ogp.me/ns/fb# object: http://ogp.me/ns/object# article: http://ogp.me/ns/article# profile: http://ogp.me/ns/profile#"> <meta charset='utf-8'> <meta http-equiv="X-UA-Compatible" content="IE=edge"> Also, I don't see any obvious errors in my nginx.conf file, but maybe I'm not checking something? The first couple of lines of the nginx config file: user www-data; worker_processes 4; pid /var/run/nginx.pid; events { worker_connections 768; # multi_accept on; } Any help is appreciated, thanks a lot in advance!

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• Node.js Adventure - Storage Services and Service Runtime

  - by Shaun

  When I described on how to host a Node.js application on Windows Azure, one of questions might be raised about how to consume the vary Windows Azure services, such as the storage, service bus, access control, etc.. Interact with windows azure services is available in Node.js through the Windows Azure Node.js SDK, which is a module available in NPM. In this post I would like to describe on how to use Windows Azure Storage (a.k.a. WAS) as well as the service runtime.   Consume Windows Azure Storage Let’s firstly have a look on how to consume WAS through Node.js. As we know in the previous post we can host Node.js application on Windows Azure Web Site (a.k.a. WAWS) as well as Windows Azure Cloud Service (a.k.a. WACS). In theory, WAWS is also built on top of WACS worker roles with some more features. Hence in this post I will only demonstrate for hosting in WACS worker role. The Node.js code can be used when consuming WAS when hosted on WAWS. But since there’s no roles in WAWS, the code for consuming service runtime mentioned in the next section cannot be used for WAWS node application. We can use the solution that I created in my last post. Alternatively we can create a new windows azure project in Visual Studio with a worker role, add the “node.exe” and “index.js” and install “express” and “node-sqlserver” modules, make all files as “Copy always”. In order to use windows azure services we need to have Windows Azure Node.js SDK, as knows as a module named “azure” which can be installed through NPM. Once we downloaded and installed, we need to include them in our worker role project and make them as “Copy always”. You can use my “Copy all always” tool mentioned in my last post to update the currently worker role project file. You can also find the source code of this tool here. The source code of Windows Azure SDK for Node.js can be found in its GitHub page. It contains two parts. One is a CLI tool which provides a cross platform command line package for Mac and Linux to manage WAWS and Windows Azure Virtual Machines (a.k.a. WAVM). The other is a library for managing and consuming vary windows azure services includes tables, blobs, queues, service bus and the service runtime. I will not cover all of them but will only demonstrate on how to use tables and service runtime information in this post. You can find the full document of this SDK here. Back to Visual Studio and open the “index.js”, let’s continue our application from the last post, which was working against Windows Azure SQL Database (a.k.a. WASD). The code should looks like this. 1: var express = require("express"); 2: var sql = require("node-sqlserver"); 3:  4: var connectionString = "Driver={SQL Server Native Client 10.0};Server=tcp:ac6271ya9e.database.windows.net,1433;Database=synctile;Uid=shaunxu@ac6271ya9e;Pwd={PASSWORD};Encrypt=yes;Connection Timeout=30;"; 5: var port = 80; 6:  7: var app = express(); 8:  9: app.configure(function () { 10: app.use(express.bodyParser()); 11: }); 12:  13: app.get("/", function (req, res) { 14: sql.open(connectionString, function (err, conn) { 15: if (err) { 16: console.log(err); 17: res.send(500, "Cannot open connection."); 18: } 19: else { 20: conn.queryRaw("SELECT * FROM [Resource]", function (err, results) { 21: if (err) { 22: console.log(err); 23: res.send(500, "Cannot retrieve records."); 24: } 25: else { 26: res.json(results); 27: } 28: }); 29: } 30: }); 31: }); 32:  33: app.get("/text/:key/:culture", function (req, res) { 34: sql.open(connectionString, function (err, conn) { 35: if (err) { 36: console.log(err); 37: res.send(500, "Cannot open connection."); 38: } 39: else { 40: var key = req.params.key; 41: var culture = req.params.culture; 42: var command = "SELECT * FROM [Resource] WHERE [Key] = '" + key + "' AND [Culture] = '" + culture + "'"; 43: conn.queryRaw(command, function (err, results) { 44: if (err) { 45: console.log(err); 46: res.send(500, "Cannot retrieve records."); 47: } 48: else { 49: res.json(results); 50: } 51: }); 52: } 53: }); 54: }); 55:  56: app.get("/sproc/:key/:culture", function (req, res) { 57: sql.open(connectionString, function (err, conn) { 58: if (err) { 59: console.log(err); 60: res.send(500, "Cannot open connection."); 61: } 62: else { 63: var key = req.params.key; 64: var culture = req.params.culture; 65: var command = "EXEC GetItem '" + key + "', '" + culture + "'"; 66: conn.queryRaw(command, function (err, results) { 67: if (err) { 68: console.log(err); 69: res.send(500, "Cannot retrieve records."); 70: } 71: else { 72: res.json(results); 73: } 74: }); 75: } 76: }); 77: }); 78:  79: app.post("/new", function (req, res) { 80: var key = req.body.key; 81: var culture = req.body.culture; 82: var val = req.body.val; 83:  84: sql.open(connectionString, function (err, conn) { 85: if (err) { 86: console.log(err); 87: res.send(500, "Cannot open connection."); 88: } 89: else { 90: var command = "INSERT INTO [Resource] VALUES ('" + key + "', '" + culture + "', N'" + val + "')"; 91: conn.queryRaw(command, function (err, results) { 92: if (err) { 93: console.log(err); 94: res.send(500, "Cannot retrieve records."); 95: } 96: else { 97: res.send(200, "Inserted Successful"); 98: } 99: }); 100: } 101: }); 102: }); 103:  104: app.listen(port); Now let’s create a new function, copy the records from WASD to table service. 1. Delete the table named “resource”. 2. Create a new table named “resource”. These 2 steps ensures that we have an empty table. 3. Load all records from the “resource” table in WASD. 4. For each records loaded from WASD, insert them into the table one by one. 5. Prompt to user when finished. In order to use table service we need the storage account and key, which can be found from the developer portal. Just select the storage account and click the Manage Keys button. Then create two local variants in our Node.js application for the storage account name and key. Since we need to use WAS we need to import the azure module. Also I created another variant stored the table name. In order to work with table service I need to create the storage client for table service. This is very similar as the Windows Azure SDK for .NET. As the code below I created a new variant named “client” and use “createTableService”, specified my storage account name and key. 1: var azure = require("azure"); 2: var storageAccountName = "synctile"; 3: var storageAccountKey = "/cOy9L7xysXOgPYU9FjDvjrRAhaMX/5tnOpcjqloPNDJYucbgTy7MOrAW7CbUg6PjaDdmyl+6pkwUnKETsPVNw=="; 4: var tableName = "resource"; 5: var client = azure.createTableService(storageAccountName, storageAccountKey); Now create a new function for URL “/was/init” so that we can trigger it through browser. Then in this function we will firstly load all records from WASD. 1: app.get("/was/init", function (req, res) { 2: // load all records from windows azure sql database 3: sql.open(connectionString, function (err, conn) { 4: if (err) { 5: console.log(err); 6: res.send(500, "Cannot open connection."); 7: } 8: else { 9: conn.queryRaw("SELECT * FROM [Resource]", function (err, results) { 10: if (err) { 11: console.log(err); 12: res.send(500, "Cannot retrieve records."); 13: } 14: else { 15: if (results.rows.length > 0) { 16: // begin to transform the records into table service 17: } 18: } 19: }); 20: } 21: }); 22: }); When we succeed loaded all records we can start to transform them into table service. First I need to recreate the table in table service. This can be done by deleting and creating the table through table client I had just created previously. 1: app.get("/was/init", function (req, res) { 2: // load all records from windows azure sql database 3: sql.open(connectionString, function (err, conn) { 4: if (err) { 5: console.log(err); 6: res.send(500, "Cannot open connection."); 7: } 8: else { 9: conn.queryRaw("SELECT * FROM [Resource]", function (err, results) { 10: if (err) { 11: console.log(err); 12: res.send(500, "Cannot retrieve records."); 13: } 14: else { 15: if (results.rows.length > 0) { 16: // begin to transform the records into table service 17: // recreate the table named 'resource' 18: client.deleteTable(tableName, function (error) { 19: client.createTableIfNotExists(tableName, function (error) { 20: if (error) { 21: error["target"] = "createTableIfNotExists"; 22: res.send(500, error); 23: } 24: else { 25: // transform the records 26: } 27: }); 28: }); 29: } 30: } 31: }); 32: } 33: }); 34: }); As you can see, the azure SDK provide its methods in callback pattern. In fact, almost all modules in Node.js use the callback pattern. For example, when I deleted a table I invoked “deleteTable” method, provided the name of the table and a callback function which will be performed when the table had been deleted or failed. Underlying, the azure module will perform the table deletion operation in POSIX async threads pool asynchronously. And once it’s done the callback function will be performed. This is the reason we need to nest the table creation code inside the deletion function. If we perform the table creation code after the deletion code then they will be invoked in parallel. Next, for each records in WASD I created an entity and then insert into the table service. Finally I send the response to the browser. Can you find a bug in the code below? I will describe it later in this post. 1: app.get("/was/init", function (req, res) { 2: // load all records from windows azure sql database 3: sql.open(connectionString, function (err, conn) { 4: if (err) { 5: console.log(err); 6: res.send(500, "Cannot open connection."); 7: } 8: else { 9: conn.queryRaw("SELECT * FROM [Resource]", function (err, results) { 10: if (err) { 11: console.log(err); 12: res.send(500, "Cannot retrieve records."); 13: } 14: else { 15: if (results.rows.length > 0) { 16: // begin to transform the records into table service 17: // recreate the table named 'resource' 18: client.deleteTable(tableName, function (error) { 19: client.createTableIfNotExists(tableName, function (error) { 20: if (error) { 21: error["target"] = "createTableIfNotExists"; 22: res.send(500, error); 23: } 24: else { 25: // transform the records 26: for (var i = 0; i < results.rows.length; i++) { 27: var entity = { 28: "PartitionKey": results.rows[i][1], 29: "RowKey": results.rows[i][0], 30: "Value": results.rows[i][2] 31: }; 32: client.insertEntity(tableName, entity, function (error) { 33: if (error) { 34: error["target"] = "insertEntity"; 35: res.send(500, error); 36: } 37: else { 38: console.log("entity inserted"); 39: } 40: }); 41: } 42: // send the 43: console.log("all done"); 44: res.send(200, "All done!"); 45: } 46: }); 47: }); 48: } 49: } 50: }); 51: } 52: }); 53: }); Now we can publish it to the cloud and have a try. But normally we’d better test it at the local emulator first. In Node.js SDK there are three build-in properties which provides the account name, key and host address for local storage emulator. We can use them to initialize our table service client. We also need to change the SQL connection string to let it use my local database. The code will be changed as below. 1: // windows azure sql database 2: //var connectionString = "Driver={SQL Server Native Client 10.0};Server=tcp:ac6271ya9e.database.windows.net,1433;Database=synctile;Uid=shaunxu@ac6271ya9e;Pwd=eszqu94XZY;Encrypt=yes;Connection Timeout=30;"; 3: // sql server 4: var connectionString = "Driver={SQL Server Native Client 11.0};Server={.};Database={Caspar};Trusted_Connection={Yes};"; 5:  6: var azure = require("azure"); 7: var storageAccountName = "synctile"; 8: var storageAccountKey = "/cOy9L7xysXOgPYU9FjDvjrRAhaMX/5tnOpcjqloPNDJYucbgTy7MOrAW7CbUg6PjaDdmyl+6pkwUnKETsPVNw=="; 9: var tableName = "resource"; 10: // windows azure storage 11: //var client = azure.createTableService(storageAccountName, storageAccountKey); 12: // local storage emulator 13: var client = azure.createTableService(azure.ServiceClient.DEVSTORE_STORAGE_ACCOUNT, azure.ServiceClient.DEVSTORE_STORAGE_ACCESS_KEY, azure.ServiceClient.DEVSTORE_TABLE_HOST); Now let’s run the application and navigate to “localhost:12345/was/init” as I hosted it on port 12345. We can find it transformed the data from my local database to local table service. Everything looks fine. But there is a bug in my code. If we have a look on the Node.js command window we will find that it sent response before all records had been inserted, which is not what I expected. The reason is that, as I mentioned before, Node.js perform all IO operations in non-blocking model. When we inserted the records we executed the table service insert method in parallel, and the operation of sending response was also executed in parallel, even though I wrote it at the end of my logic. The correct logic should be, when all entities had been copied to table service with no error, then I will send response to the browser, otherwise I should send error message to the browser. To do so I need to import another module named “async”, which helps us to coordinate our asynchronous code. Install the module and import it at the beginning of the code. Then we can use its “forEach” method for the asynchronous code of inserting table entities. The first argument of “forEach” is the array that will be performed. The second argument is the operation for each items in the array. And the third argument will be invoked then all items had been performed or any errors occurred. Here we can send our response to browser. 1: app.get("/was/init", function (req, res) { 2: // load all records from windows azure sql database 3: sql.open(connectionString, function (err, conn) { 4: if (err) { 5: console.log(err); 6: res.send(500, "Cannot open connection."); 7: } 8: else { 9: conn.queryRaw("SELECT * FROM [Resource]", function (err, results) { 10: if (err) { 11: console.log(err); 12: res.send(500, "Cannot retrieve records."); 13: } 14: else { 15: if (results.rows.length > 0) { 16: // begin to transform the records into table service 17: // recreate the table named 'resource' 18: client.deleteTable(tableName, function (error) { 19: client.createTableIfNotExists(tableName, function (error) { 20: if (error) { 21: error["target"] = "createTableIfNotExists"; 22: res.send(500, error); 23: } 24: else { 25: async.forEach(results.rows, 26: // transform the records 27: function (row, callback) { 28: var entity = { 29: "PartitionKey": row[1], 30: "RowKey": row[0], 31: "Value": row[2] 32: }; 33: client.insertEntity(tableName, entity, function (error) { 34: if (error) { 35: callback(error); 36: } 37: else { 38: console.log("entity inserted."); 39: callback(null); 40: } 41: }); 42: }, 43: // send reponse 44: function (error) { 45: if (error) { 46: error["target"] = "insertEntity"; 47: res.send(500, error); 48: } 49: else { 50: console.log("all done"); 51: res.send(200, "All done!"); 52: } 53: } 54: ); 55: } 56: }); 57: }); 58: } 59: } 60: }); 61: } 62: }); 63: }); Run it locally and now we can find the response was sent after all entities had been inserted. Query entities against table service is simple as well. Just use the “queryEntity” method from the table service client and providing the partition key and row key. We can also provide a complex query criteria as well, for example the code here. In the code below I queried an entity by the partition key and row key, and return the proper localization value in response. 1: app.get("/was/:key/:culture", function (req, res) { 2: var key = req.params.key; 3: var culture = req.params.culture; 4: client.queryEntity(tableName, culture, key, function (error, entity) { 5: if (error) { 6: res.send(500, error); 7: } 8: else { 9: res.json(entity); 10: } 11: }); 12: }); And then tested it on local emulator. Finally if we want to publish this application to the cloud we should change the database connection string and storage account. For more information about how to consume blob and queue service, as well as the service bus please refer to the MSDN page.   Consume Service Runtime As I mentioned above, before we published our application to the cloud we need to change the connection string and account information in our code. But if you had played with WACS you should have known that the service runtime provides the ability to retrieve configuration settings, endpoints and local resource information at runtime. Which means we can have these values defined in CSCFG and CSDEF files and then the runtime should be able to retrieve the proper values. For example we can add some role settings though the property window of the role, specify the connection string and storage account for cloud and local. And the can also use the endpoint which defined in role environment to our Node.js application. In Node.js SDK we can get an object from “azure.RoleEnvironment”, which provides the functionalities to retrieve the configuration settings and endpoints, etc.. In the code below I defined the connection string variants and then use the SDK to retrieve and initialize the table client. 1: var connectionString = ""; 2: var storageAccountName = ""; 3: var storageAccountKey = ""; 4: var tableName = ""; 5: var client; 6:  7: azure.RoleEnvironment.getConfigurationSettings(function (error, settings) { 8: if (error) { 9: console.log("ERROR: getConfigurationSettings"); 10: console.log(JSON.stringify(error)); 11: } 12: else { 13: console.log(JSON.stringify(settings)); 14: connectionString = settings["SqlConnectionString"]; 15: storageAccountName = settings["StorageAccountName"]; 16: storageAccountKey = settings["StorageAccountKey"]; 17: tableName = settings["TableName"]; 18:  19: console.log("connectionString = %s", connectionString); 20: console.log("storageAccountName = %s", storageAccountName); 21: console.log("storageAccountKey = %s", storageAccountKey); 22: console.log("tableName = %s", tableName); 23:  24: client = azure.createTableService(storageAccountName, storageAccountKey); 25: } 26: }); In this way we don’t need to amend the code for the configurations between local and cloud environment since the service runtime will take care of it. At the end of the code we will listen the application on the port retrieved from SDK as well. 1: azure.RoleEnvironment.getCurrentRoleInstance(function (error, instance) { 2: if (error) { 3: console.log("ERROR: getCurrentRoleInstance"); 4: console.log(JSON.stringify(error)); 5: } 6: else { 7: console.log(JSON.stringify(instance)); 8: if (instance["endpoints"] && instance["endpoints"]["nodejs"]) { 9: var endpoint = instance["endpoints"]["nodejs"]; 10: app.listen(endpoint["port"]); 11: } 12: else { 13: app.listen(8080); 14: } 15: } 16: }); But if we tested the application right now we will find that it cannot retrieve any values from service runtime. This is because by default, the entry point of this role was defined to the worker role class. In windows azure environment the service runtime will open a named pipeline to the entry point instance, so that it can connect to the runtime and retrieve values. But in this case, since the entry point was worker role and the Node.js was opened inside the role, the named pipeline was established between our worker role class and service runtime, so our Node.js application cannot use it. To fix this problem we need to open the CSDEF file under the azure project, add a new element named Runtime. Then add an element named EntryPoint which specify the Node.js command line. So that the Node.js application will have the connection to service runtime, then it’s able to read the configurations. Start the Node.js at local emulator we can find it retrieved the connections, storage account for local. And if we publish our application to azure then it works with WASD and storage service through the configurations for cloud.   Summary In this post I demonstrated how to use Windows Azure SDK for Node.js to interact with storage service, especially the table service. I also demonstrated on how to use WACS service runtime, how to retrieve the configuration settings and the endpoint information. And in order to make the service runtime available to my Node.js application I need to create an entry point element in CSDEF file and set “node.exe” as the entry point. I used five posts to introduce and demonstrate on how to run a Node.js application on Windows platform, how to use Windows Azure Web Site and Windows Azure Cloud Service worker role to host our Node.js application. I also described how to work with other services provided by Windows Azure platform through Windows Azure SDK for Node.js. Node.js is a very new and young network application platform. But since it’s very simple and easy to learn and deploy, as well as, it utilizes single thread non-blocking IO model, Node.js became more and more popular on web application and web service development especially for those IO sensitive projects. And as Node.js is very good at scaling-out, it’s more useful on cloud computing platform. Use Node.js on Windows platform is new, too. The modules for SQL database and Windows Azure SDK are still under development and enhancement. It doesn’t support SQL parameter in “node-sqlserver”. It does support using storage connection string to create the storage client in “azure”. But Microsoft is working on make them easier to use, working on add more features and functionalities.   PS, you can download the source code here. You can download the source code of my “Copy all always” tool here.   Hope this helps, Shaun All documents and related graphics, codes are provided "AS IS" without warranty of any kind. Copyright © Shaun Ziyan Xu. This work is licensed under the Creative Commons License.

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• Using Alarmmanager to start a service at specific time

  - by Javadid

  Hi friends, I have searched a lot of places but couldnt find a clean sequential explanation of how to start a service (or if thats not possible then an activity) at a specific time daily using the AlarmManager?? I want to register several such alarms and triggering them should result in a service to be started. I'll be having a small piece of code in the service which can then execute and i can finish the service for good.... Calendar cal = Calendar.getInstance(); Calendar cur_cal = Calendar.getInstance(); cur_cal.setTimeInMillis(System.currentTimeMillis()); Date date = new Date(cur_cal.get(Calendar.YEAR), cur_cal.get(Calendar.MONTH), cur_cal.get(Calendar.DATE), 16, 45); cal.setTime(date); Intent intent = new Intent(ProfileList.this, ActivateOnTime.class); intent.putExtra("profile_id", 2); PendingIntent pintent = PendingIntent.getService(ProfileList.this, 0, intent, 0); AlarmManager alarm = (AlarmManager)getSystemService(Context.ALARM_SERVICE); alarm.set(AlarmManager.RTC_WAKEUP, cal.getTimeInMillis(), pintent); System.out.println("The alarm set!!"); i tried this code to activate the alarm at 4.45... but its not firing the service... do i have to keep the process running?? M i doing anything wrong??? One more thing, my service gets perfectly executed in case i use the following code: long firstTime = SystemClock.elapsedRealtime(); alarm.setRepeating(AlarmManager.ELAPSED_REALTIME_WAKEUP, firstTime, 30*1000,pintent);

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• Starting Wicket web application with OSGi HTTP Service

  - by Jaime Soriano

  I'm trying to start a Wicket Application using Felix implementation of OSGi HTTP service, for that I just register the service using WicketServlet with applicationClassName parameter: props.put("applicationClassName", MainApplication.class.getName()); service = (HttpService)context.getService(httpReference); service.registerServlet("/", new WicketServlet(), props, null); I have also tried using Felix Whiteboard implementation and registering the web service as a Servlet one: props.put("alias", "/"); props.put("init.applicationClassName", MainApplication.class.getName()); registration = context.registerService(Servlet.class.getName(), new WicketServlet(), props); In both cases it fails when I deploy it using Pax Runner and Felix (mvn package install pax:run -Dframework=felix -Dprofiles=log,config), the exception seems to be related with the ClassLoader: [Jetty HTTP Service] ERROR org.apache.felix.http.whiteboard - Failed to register servlet org.apache.wicket.WicketRuntimeException: Unable to create application of class es.warp.sample.HTTPLocalGUI.MainApplication .... .... at java.lang.ClassLoader.loadClass(ClassLoader.java:252) at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:320) at java.lang.Class.forName0(Native Method) at java.lang.Class.forName(Class.java:247) .... .... I have tried to export everything in the bundle and it does the same. The strangest thing is that it works perfectly if I deploy it using Equinox (mvn package install pax:run -Dframework=felix -Dprofiles=log,config). It seems to be a visibilty issue, but I don't know how to fix it, am I doing something wrong? Should I try to extend WicketServlet to take control on the instantiation of the application? Or maybe using an application Factory? Any light is welcomed.

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• BizTalk WCF Service

  - by WtFudgE

  Hi, I am getting an error in my event viewer after deploying a wcf service on our server. The Messaging Engine received an error from transport adapter "WCF-BasicHttp" when notifying the adapter with the BatchComplete event. Reason "Value does not fall within the expected range.". The thing is, this service was running before and worked fine. I just modified a schema a bit, undeployed the service and redeployed. When I then talk to this service the event viewer shows me this message. If I deploy the same service locally it works fine. Also if I browse to my service with explorer it shows no errors. Normally when the receive location is wrong or the used user isn't in the isolated biztalk usergroup it gives an error here, but this isn't the case. Anyone have any idea what I should do? My problem is pretty urgent.. I googled my errormessage but without much success. Thanks yall

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• Problems with WCF endpoints hosted from Windows Service

  - by Dilip

  I have a managed Windows Service that hosts a couple of WCF endpoints. The service is set to start automatically when the PC is restarted. On reboot I find that this line of code: ServiceHost wcfHost1 = new ServiceHost(typeof(WCFHost1)); in the OnStart() method of the service takes somewhere between 15 - 20 seconds to execute. Actually I have two such statements but the second one executes in a flash. It is the first one that takes so long. Does anyone know what could be causing the bottleneck? Because of this, sometimes the call exceeds 30 seconds and as a result the SCM thinks my service timed out while trying to initialize itself. Now, I know its easy for me to just spin off a thread to do this and return from OnStart() right away but I'd like to know what could cause this delay. This happens only when the service starts up on PC reboot. If the PC is up and running, the service starts & stops in less than a second.

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• My service does not start on Windows 2008 (it works on Windows 2003)

  - by akirekadu

  When we install our product on Windows 2008 SP2, couple of services fail to start. After trying different things, we figured out that these service were able to start when "Log on as" is set to "Local system account". This service does need to run as a specific user because it requires access to secure resources. The service did run just fine under this special user account under Windows 2003. I am thinking the problem is related to UAC (user access control). Under interactive mode one can elevate permission by answering the security dialog box. How to do the same for a service? How to configure the service so it runs with necessary permissions? Thanks! Couple of notes I would like to add. One solution I tried is to execute the installer as administrator. The service does get installed. However, it creates another problem. An embedded 3rd party product and its files get installed with admin only rights. So we do need to run the installer as logged in user.

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• how to use Remote Service ?

  - by LEE YONGGUN

  Hi im trying to use Remote Service btween two simple application, But its not easy to me. So any advice you have will help me. here`s my case. I made one app which is playing Music in service, There are two components. one is Activity controlling service by using three buttons, play,pause, stop. and it is working fine. and another one is just simple Activity which also has four buttons bind,play,stop,unbind. when i click bind, it`s confirmed by Toast msg, but when i click play button,it occurs error. i want to control first activitys Music playing service in second Activity. So im trying to use remote service. i made same .aidl file in each app project. In aidl file, i defined methods "playing","stoping" and i implement those methods in Music service class, implementation is simply use intent and startService & stopService. In DDMS there is "java.lang.SecurityException : Binder invocation to an incorrect interface" thats the case what im doing. So please tell me what`s the problem. any advice could help me. thanks Gun.

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• changing asp .net web service namespace when already in productive state

  - by eloQ

  by some unfortunate events we published a web service with the tempuri-namespace a couple of months ago and no one did notice (not in our company, not the companies connecting to the web service) even though it's live since that time and lots of companies (~25 i guess) already access this web service. now i'm thinking of correcting that mistake and have the namespace fixed to a proper value. the only problem is: as soon as we would do it, all the programs and services connected to this web service would stop working. i can't really allow that to happen. is there any way to fix the namespace for future purpose or to have the web service operate under two namespaces as one web service? any tip at all what i could do to get rid of the tempuri-namespace and have it fixed without needing to synchronize the change with all the external companies? i'm all out of ideas, so any help would be much appreciated! thanks! I hope this question is alright here, first time user, found this through using search engines on my research and found tempuri.org related posts, just not the right one..

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• android use local service to refresh map UI

  - by urobo

  I don't need a strict code related answer I just need somebody to tell me what I am missing. My application has to retrieve from a web service (xmlrpc) the positions of some users I know and update their position on a MapView. So I decided to use a Service and an Activity extending MapActivity to show results. I thought about two solutions: I ) start the service and make it ask every minute for these positions and send them to the activity as a bundle via intent. (This didn't work out well, since once shown I couldn't find a method to let the activity continue refresh itself until she stop receiving intents+data from the service) II ) Incorporate a thread within the activity which starts the service via context.startService(...) every minute. And the MapUI refresh itself once the service send back an intent and stop itself. (Maybe I will fall in the same problem category as before I haven't tryied yet). I am also giving directions (via maps.google ws) in this way I'd like to refresh only users positions on the map and save the route. What Am I missing do you have any suggestions? related to activities/services internal mechanics, don't know launch modes, use broadcast receivers or intent filters? Thanks in advance

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• What more a Business Service can do?

  - by Rajesh Sharma

  Business services can be accessed from outside the application via XAI inbound service, or from within the application via scripting, Java, or info zones. Below is an example to what you can do with a business service wrapping an info zone.   Generally, a business service is specific to a page service program which references a maintenance object, that means one business service = one service program = one maintenance object. There have been quite a few threads in the forum around this topic where the business service is misconstrued to perform services only on a single object, for e.g. only for CILCSVAP - SA Page Maintenance, CILCPRMP - Premise Page Maintenance, CILCACCP - Account Page Maintenance, etc.   So what do you do when you want to retrieve some "non-persistent" field or information associated with some object/entity? Consider few business requirements: ·         Retrieve all the field activities associated to an account. ·         Retrieve the last bill date for an account. ·         Retrieve next bill date for an account.   It can be as simple as described below, for this post, we'll use the first scenario - Retrieve all the field activities associated to an account. To achieve this we'll have to do the following:   Step 1: Define an info zone   (A basic Zone of type F1-DE-SINGLE - Info Data Explorer - Single SQL has been used; you can use F1-DE - Info Data Explorer - Multiple SQLs for more complex scenarios)   Parameter Description Value To Enter User Filter 1 F1 Initial Display Columns C1 C2 C3 SQL Condition F1 SQL Statement SELECT     FA_ID, FA_STATUS_FLG, CRE_DTTM FROM     CI_FA WHERE     SP_ID IN         (SELECT SP_ID         FROM CI_SA_SP         WHERE             SA_ID IN                 (SELECT SA_ID                  FROM CI_SA                  WHERE                     ACCT_ID = :F1)) Column 1 source=SQLCOL sqlcol=FA_ID Column 2 source=SQLCOL sqlcol=FA_STATUS_FLG Column 3 type=TIME source=SQLCOL sqlcol=CRE_DTTM order=DESC   Note: Zone code specified was 'CM_ACCTFA'   Step 2: Define a business service Create a business service linked to 'Service Name' FWLZDEXP - Data Explorer. Schema will look like this:   <schema> <zoneCd mapField="ZONE_CD" default="CM_ACCTFA"/>      <accountId mapField="F1_VALUE"/>      <rowCount mapField="ROW_CNT"/>      <result type="group">         <selectList type="list" mapList="DE">             <faId mapField="COL_VALUE">                 <row mapList="DE_VAL">                     <SEQNO is="1"/>                 </row>             </faId>              <status mapField="COL_VALUE">                 <row mapList="DE_VAL">                     <SEQNO is="2"/>                 </row>             </status>              <createdDateTime mapField="COL_VALUE">                 <row mapList="DE_VAL">                     <SEQNO is="3"/>                 </row>             </createdDateTime>         </selectList>     </result> </schema>      What's next? As mentioned above, you can invoke this business service from an outside application via XAI inbound service or call this business service from within a script.   Step 3: Create a XAI inbound service for above created business service         Step 4: Test the inbound service   Go to XAI Submission and test the newly created service   <RXS_AccountFA>       <accountId>5922116763</accountId> </RXS_AccountFA>  

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• Monitoring Windows Azure Service Bus Endpoint with BizTalk 360?

  - by Michael Stephenson

  I'm currently working with a customer who is undergoing an initiative to expose some of their line of business applications to external partners and SAAS applications and as part of this we have been looking at using the Windows Azure Service Bus. For the first part of the project we were focused on some synchronous request response scenarios where an external application would use the Service Bus relay functionality to get data from some internal applications. When we were looking at the operational monitoring side of the solution it was obvious that although most of the normal server monitoring capabilities would be required for the on premise components we would have to look at new approaches to validate that the operation of the service from outside of the organization was working as expected. A number of months ago one of my colleagues Elton Stoneman wrote about an approach I have introduced with a number of clients in the past where we implement a diagnostics service in each service component we build. This service would allow us to make a call which would flex some of the working parts of the system to prove it was working within any SLA. This approach is discussed on the following article: http://geekswithblogs.net/EltonStoneman/archive/2011/12/12/the-value-of-a-diagnostics-service.aspx In our solution we wanted to take the same approach but we had to consider that the service clients were external to the service. We also had to consider that by going through Windows Azure Service Bus it's not that easy to make most of your standard monitoring solutions just give you an easy way to do this. In a previous article I have described how you can use BizTalk 360 to monitor things using a custom extension to the Web Endpoint Manager and I felt that we could use this approach to provide an excellent way to monitor our service bus endpoint. The previous article is available on the following link: http://geekswithblogs.net/michaelstephenson/archive/2012/09/12/150696.aspx   The Monitoring Solution BizTalk 360 currently has an easy way to hook up the endpoint manager to a url which it will then call and if a successful response is returned it then considers the endpoint to be in a healthy state. We would take advantage of this by creating an ASP.net web page which would be called by BizTalk 360 and behind this page we would implement the functionality to call the diagnostics service on our Service Bus endpoint. The ASP.net page could include logic to work out how to handle the response from the diagnostics service. For example if the overall result of the diagnostics service was successful but the call to the diagnostics service was longer than a certain amount of time then we could return an error and indicate the service is taking too long. The following diagram illustrates the monitoring pattern.   The diagnostics service which is hosted in the line of business application allows us to ping a simple message through the Azure Service Bus relay to the WCF services in the LOB application and we they get a response back indicating that the service is working fine. To implement this I used the exact same approach I described in my previous post to create a custom web page which calls the diagnostics service and then it would return an HTTP response code which would depend on the error condition returned or a 200 if it was successful. One of the limitations of this approach is that the competing consumer pattern for listening to messages from service bus means that you cannot guarantee which server would process your diagnostics check message but with BizTalk 360 you could simply add multiple endpoint checks so that it could access the individual on-premise web servers directly to ensure that each server is working fine and then check that messages can also be processed through the cloud. Conclusion It took me about 15 minutes to get a proof of concept of this up and running which was able to monitor our web services which had been exposed via Windows Azure Service Bus. I was then able to inherit all of the monitoring benefits of BizTalk 360 to provide an enterprise class monitoring solution for our cloud enabled API.

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• iPhone UIImage upload to web service

  - by user347635

  Hi all, I worked on this for several hours today and I'm pretty close to a solution but clearly need some help from someone who's pulled this off. I'm trying to post an image to a web service from the iPhone. I'll post the code first then explain everything I've tried: NSData *imageData = UIImageJPEGRepresentation(barCodePic, .9); NSString *soapMsg = [NSString stringWithFormat: @"<?xml version=\"1.0\" encoding=\"utf-8\"?><soap:Envelope xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\" xmlns:xsd=\"http://www.w3.org/2001/XMLSchema\" xmlns:soap=\"http://schemas.xmlsoap.org/soap/envelope/\"><soap:Body><WriteImage xmlns=\"http://myserver/imagewebservice/\"><ImgIn>%@</ImgIn></WriteImage></soap:Body></soap:Envelope>", [NSData dataWithData:imageData] ]; NSURL *url = [NSURL URLWithString:@"http://myserver/imagewebservice/service1.asmx"]; NSMutableURLRequest *req = [NSMutableURLRequest requestWithURL:url]; NSString *msgLength = [NSString stringWithFormat:@"%d", [soapMsg length]]; [req addValue:@"text/xml; charset=utf-8" forHTTPHeaderField:@"Content-Type"]; [req addValue:@"http://myserver/imagewebservice/WriteImage" forHTTPHeaderField:@"SOAPAction"]; [req addValue:msgLength forHTTPHeaderField:@"Content-Length"]; [req setHTTPMethod:@"POST"]; [req setHTTPBody: [soapMsg dataUsingEncoding:NSUTF8StringEncoding]]; conn = [[NSURLConnection alloc] initWithRequest:req delegate:self]; if (conn) { webData = [[NSMutableData data] retain]; } First thing, this code works fine for anything but an image. The web service is running on my local network and I can change the source code at will and if I change the "ImgIn" parameter to a string and pass a string in, everything works fine, I get a return value no problem. So there are no connectivity issues at all, I'm able to call and get data from this web service on this server no problems. But I need to upload an image to this web service via the ImgIn parameter, so the above code is my best shot so far. I also have didReceiveResponse, didReceiveData, didFailWithError, etc all being handled. The above code fires off didRecieveResponse every time. However didReceiveData is never fired and it's like the web service itself never even runs. When I debug the web service itself, it runs and debugs fine when I use a string parameter, but with the image parameter, it never even debugs when I call it. It's almost like the ImgIn parameter is too long (it's huge when I output it to the screen) and the web service just chokes on it. I've read about having to encode to Base64 when using this method, but I can't find any good links on how that's done. If that's what I'm doing wrong, can you PLEASE provide code as to how to do this, not just "you need to use Base64", I'd really appreciate it as I can find almost nothing on how to implement this with an example. Other than that, I'm kind of lost, it seems like I'm doing everything else right. Please help! Thanks

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• Is there a Telecommunications Reference Architecture?

  - by raul.goycoolea

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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