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• Solaris TCP/IP performance tuning

  - by Andy Faibishenko

  I am trying to tune a high message traffic system running on Solaris. The architecture is a large number (600) of clients which connect via TCP to a big Solaris server and then send/receive relatively small messages (.5 to 1K payload) at high rates. The goal is to minimize the latency of each message processed. I suspect that the TCP stack of the server is getting overwhelmed by all the traffic. What are some commands/metrics that I can use to confirm this, and in case this is true, what is the best way to alleviate this bottleneck? PS I posted this on StackOverflow originally. One person suggested snoop and dtrace. dtrace seems pretty general - are there any additional pointers on how to use it to diagnose TCP issues?

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• Java Embedded @ JavaOne

  - by Tori Wieldt

  Developers, tell your manager (or the other half of your developer-entrepreneur self) about this new event being held Wednesday, Oct. 3th and Thursday, Oct. 4th in San Francisco at the Hotel Nikko (during JavaOne).Java Embedded @ JavaOne is designed to provide business and technical decision makers, as well as Java embedded ecosystem partners, a unique occasion to come together and learn about how they can use Java Embedded technologies for new business opportunities. The ideal audience for this event is business and technical decision makers (e.g. System Integrators, CTO, CXO, Chief Architects/Architects, Business Development Managers, Project Managers, Purchasing managers, Technical Leads, Senior Decision Makers, Practice Leads, R&D Heads, and Development Managers/Leads).A call for papers has gone out, but is ONLY for business-focused submissions. Event organizers are looking for best practices, case studies and panel discussions on emerging opportunities in the Java embedded space. Please consider submitting a paper. The deadline for submission is July 18.Attendees of both JavaOne and Oracle Openworld can attend Java Embedded @ JavaOne by purchasing a $100.00 USD upgrade to their full conference pass. Rates for attending Embedded @ JavaOne alone are here.

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• Java Embedded @ JavaOne

  - by Tori Wieldt

  Developers, tell your manager (or the other half of your developer-entrepreneur self) about this new event being held Wednesday, Oct. 3th and Thursday, Oct. 4th in San Francisco at the Hotel Nikko (during JavaOne).Java Embedded @ JavaOne is designed to provide business and technical decision makers, as well as Java embedded ecosystem partners, a unique occasion to come together and learn about how they can use Java Embedded technologies for new business opportunities. The ideal audience for this event is business and technical decision makers (e.g. System Integrators, CTO, CXO, Chief Architects/Architects, Business Development Managers, Project Managers, Purchasing managers, Technical Leads, Senior Decision Makers, Practice Leads, R&D Heads, and Development Managers/Leads).A call for papers has gone out, but is ONLY for business-focused submissions. Event organizers are looking for best practices, case studies and panel discussions on emerging opportunities in the Java embedded space. Please consider submitting a paper. The deadline for submission is July 18.Attendees of both JavaOne and Oracle Openworld can attend Java Embedded @ JavaOne by purchasing a $100.00 USD upgrade to their full conference pass. Rates for attending Embedded @ JavaOne alone are here.

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• scp vs netatalk, samba, and/or vsftpd with External USB drive

  - by KitsuneYMG

  I set up a ubuntu server machine to share an ext2 formatted external usb drive. When attempting to copy a single 275MB files from said device through netatalk, I get estimated download rates at around 45 min. With samba and ftp (using vsftpd) I get 1+ hours! Using scp to copy the file results in complete download within 5 minutes. Another option, ssh+cp from external device to ~ and then using netatalk to grab it from there results in a total time of arounf 7 minutes. Does anyone have a clue what is misconfigured? Assuming that nothing is, is there any fs/pseudo-fs that would use the internal hdd as an intermediate location/onion-layer for the external hdd (for reads only)? Details: AppleVolumes.default: /mnt/ext USB allow:username cnidscheme:cdb options:usedots,upriv

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• I have static noise in my speakers and headset

  - by Kazarion

  I have been having a problem with my computer where I am constantly getting static from the point I turn on my PC. I have changed Towers, Hard Drives, added and removed a Sound Blaster Xtreme Sound Card, used 3 different Headsets, and 2 sets of speakers. Lately I have noticed random dips in my frame rates when playing games. Is there any possibility that the graphics card could be causing the static with the possibility of it needing to go in for repairs? Specs: i5-3570K 3.40 GHZ Gigabyte GTX 570 8GB of Corsair Ram MB ASUS|P8Z77-V Z77 3TB Seagate Barracude HDD Rosewill 850W PSU Corsair A70 Heatsink

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• Fast, reliable data transfers from/to China

  - by Nils

  We are a small company and we will need to transfer rather large amounts of data (10GB+ each time) between Europe and China in the near future. As many may have experienced, Internet connections to or from China can be rather unreliable and slow at times without any apparent reason. For example, while sending data to China via FTP generally works well, it can be painfully slow in the other direction. Currently, we are investigating new ways to have high transfer rates in both directions. So far we have tried: FTP (see above) FTP over VPN services (generally slower than direct connections) F2F (like Retroshare or Freenet - slow!!) Aspera (fast but expensive!) BitTorrent (unreachable end nodes, b/c of firewalls which we must not configure) We would like to try: Cloud storage (e.g. Amazon S3, Google Storage) - are those services always and reliably reachable from inside China? Point-to-Point VPN (currently not possible, b/c of the network, see above) I'd be especially grateful to hear from people who have already dealt with this kind of problem before.

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• Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

  - by Charles Knapp

  The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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• Adjusting the rate of movement of different objects on the same timer

  - by theUg

  I have a series of objects moving along the straight lines. I want to implement slight changes of velocity of each of the object. Constraint is existing model of animation. I am new to this, and not sure if it is the best way to accommodate varying speeds, but what do I know? It is a Java application that repaints the panel every time the timer expires. Timer is set via swing.Timer object that is set by timer delay constant. Every time the game is stepped objects’ coordinates advanced by an increment constant. Most of the objects are of the same class. Is there fairly easy way to refactor existing system to allow changing velocity for an individual object? Is there some obvious common solution I am not aware about? Idea I am having right now is to set timer delay fairly small, and only move objects every so many cycles of animation so that the apparent speed can be adjusted by varying how often they get moved. But that seems fairly involved, and I do not think it is the most elegant solution in terms of performance what with repainting the whole frame every 3-5 milliseconds. Can it be done by advancing the objects so many (varying) times during the certain interval (let’s say 35ms for something like 28fps), and use repaint() method to redraw just individual object? Do I need to mess with pausing animation for smoothness at higher redraw rates? Is it common practise to check for collision at larger step interval, but draw animation a lot more frequently?

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• Digital HD Transition

  - by Bill Evjen

  The HD Experience Roughly 53% of the viewing public has HD capable devices in their home 24% think they are watching HD while they have no subscription to any HD content Today’s HD Considerations Choices abound: format resolution – 720p, 1080i/p frame rates compression and wrapping audio compression and delivery metadata packaging, delivery, and usage content delivery protocols Metadata is going to be a part of the overall experience With emerging technologies: Super Hi-Vision (SHV, UHDTV 4320p), 3D HEVC/H.265, WEBM/VP8 HDBaseT, P2PTV Dolby Pulse/HE-AAC Industry standardization Metadata registration, packaging, and delivery standards Improved picture and sound quality is a logical next step but we need to also think about the end to end viewing experience including; 3D video and audio content Mixed-mode viewing to bring interactive and immersive experiences Content Transportability both on-to and off-of the aircraft High Definition Standardization Analog switch off around the world DTV transition completed: 17 countries DTV transition in progress: 45 countries The EU has mandated the end of 2012 as the final date for Analog Switch Off D-Cinema was standardized by SMPTE in 2006 Airlines are installing HD displays today Passengers are bringing their own devices now HD TV on airlines are getting bigger and bigger – bigger than SD was – now up to 23” Gray scale data input for color – 6 to 8 bit Contrast – 400 to 700 Backlit – LED Encryption – can it be the same for HD? PPV in the cabin?

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• Oracle Customer Experience (CX) Solutions Make Retailers Merry

  - by Tuula Fai

  Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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• Find Thousands of Oracle Jobs on oDesk

  - by Brandye Barrington

  We are happy to announce we have teamed up with oDesk, the world’s largest and fastest-growing online workplace, to bring thousands of job opportunities to the Oracle Certified community.  On oDesk, skilled independent professionals can tap into global demand for their skills by accessing hundreds of thousands of job opportunities around the world—more than 444,000 jobs were posted on oDesk in Q2 2012 alone.  And with the freedom to work whenever and wherever they like, on the projects they choose and at the rate they set, oDesk contractors are building their online reputations and taking control of their careers—oDesk data shows that contractors increase their rates by an average of 190% over three years. And with oDesk’s new Oracle Certified Group, contractors can set themselves apart by showcasing an Oracle Certified badge on their profile, giving them a competitive advantage when they apply to the thousands of open Oracle jobs on oDesk.  oDesk is free to join—as is the Oracle Certified Group—and guarantees payment for hourly work. With more than 480,000 businesses from around the world registered on the platform, professionals have a wide range of jobs to choose from, including those that require MySQL, Java, and many other types of Oracle skills. Learn more about Oracle job opportunities and join the Certified Group on oDesk here.

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• I'm using a compatible active DisplayPort to DVI adapter with EyeFinity, why does my monitor still flicker?

  - by Christopher Galpin

  I specifically chose an active DisplayPort <- DVI adapter for use with EyeFinity right out of my graphic card vendor's list of confirmed compatible adapters. Yet the screen fails horribly, it blinks on and off constantly, sometimes the graphics go screwy and the appropriate resolutions won't be available. Sometimes the resolution will be available but I'll discover it's only with interlaced refresh rates and bounces up and down. I have to switch the resolution back and forth, again and again, to get it to work correctly, and then it fails again and the process must be repeated the moment the monitor is turned off or I reboot. It's maddening. What is wrong? Is my GFX card supplying insufficient voltage? (Firmware tweaks allegedly help some people, but my card's isn't modifiable.) Could the adapter be defective? Is it not "active" enough for my card and I need an expensive powered adapter? Is this endemic to DisplayPort in general?

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• The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

  - by Tony Berk

  Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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• Music Manager that can properly see ID3 ratings tags and synchronize with Android

  - by Sebastian

  I'm moving from Windows 7 to Ubuntu, and so far the experience has been a really good one :) However, there is something that I've used to do with Windows 7 that I can't find how to do in Ubuntu: From my Windows music manager programs (either MediaMonkey or Windows Media Player) I could set song ratings in a way that the ratings set from either program could be also read from the other one. Additionally, song ratings were visible and updated in my iPod Touch when I synch'ed my music (either manually or using iTunes). To sum up, it seems that MediaMonkey, WMP, and the iPod device use standard mp3 metadata tag for ratings. Now, using Ubuntu 12.04, and now with an Android device: Rhythmbox can't see the song rates, despite those ratings can be seen by MediaMonkey and MS Music Player when I boot with Win7. Is this an issue I can fix with some setting? Is there any program I can use to accomplish this? What do you recommend to sync my music with Android (4.0, Galaxy s2), also keeping the song ratings information updated between Android and my PC? Thanks!!

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• Algorithm for rating books: Relative perception

  - by suneet

  So I am developing this application for rating books (think like IMDB for books) using relational database. Problem statement : Let's say book "A" deserves 8.5 in absolute sense. In case if A is the best book I have ever seen, I'll most probably rate it 9.5 whereas for someone else, it might be just an average book, so he/they will rate it less (say around 8). Let's assume 4 such guys rate it 8. If there are 10 guys who are like me (who haven't ever read great literature) and they all rate it 9.5-10. This will effectively make it's cumulative rating greater than 9 (9.5*10 + 8*4) / 14 = 9.1 whereas we needed the result to be 8.5 ... How can I take care of(normalize) this bias due to incorrect perception of individuals. MyProposedSolution : Here's one of the ways how I think it could be solved. We can have a variable Lit_coefficient which tells us how much knowledge a user has about literature. If I rate "A"(the book) 9.5 and person "X" rates it 8, then he must have read books much better than "A" and thus his Lit_coefficient should be higher. And then we can normalize the ratings according to the Lit_coefficient of user. Could there be a better algorithm/solution for the same?

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• Homepage not showing on Google

  - by MIke Mayberry

  About six weeks ago my homepage (mayberrykayakingdotcodotuk) disappeared from the google organic search for "kayaking pembrokeshire" despite it having been number 2 within a few weeks of it's launch last summer. My previous site (www.mikemayberrykayakingdotcodotuk) had been 2nd for about six years and has 301 redirects for all pages to the new site. Google toolbar still rates the homepage as 3/10 and the domain is still showing in search results, just not the homepage. A little research suggests that this is most likely to be due to an issue with google treating two pages as identical content (one with www. and one with not) since the changes in their algorithms around that time and that the way to fix this is to add some code somewhere. This makes sense to me as my print advertising doesn't have the www part of the address. I have cpanel access but a limited knowledge on web coding, having picked things up as I've gone along and paid for designers etc., when needed. Would someone be able to let me know where I have to go to add the code and what code I need to add to redirect the crawlers to one page? Or is there another issue that is causing this? Thanks in advance.

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• Microsoft Excel IF/THEN statement for Words

  - by user1667462

  Right now I have an excel spreadsheet. In Cells A1 and down I have cities listed. In Cells B1 and down I have some generic information with the word CITY in it. What I want to know if there is a formula to replace the word CITY that is in the contents of Cell B1 with the contents in Cell A1. For instance... Cell A1 has "Daytona Beach, FL" Cell B1 has "Compare mortgage & refinance rates from different mortgage lenders and brokers in CITY. Find the home refinance rate you were looking for in CITY." I need a formula that replaces "CITY" in B1 with "Dayton Beach, FL" in A1. Is this possible? Thank you for your help!

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• Text on Cisco ASA console is garbled/missing letters

  - by Some Linux Nerd

  I've actually looked up a number of solutions for this problem and none of them work. There's this Cisco ASA 5505 that I'd like to use, that outputs mildly garbled text with missing characters. I did some googling and found that the most likely problem is a bad baud rate, so I tried all the baud rates, 7N1, 8N2... basically every possibility minicom had. Then I figured (since I can type ok, just not read) that if I factory reset it that it would fix whatever is set wrong with the terminal. That didn't work either. This usb-db9 adapter and console cable work fine on the catalyst switch in our office. My serial settings are 9600 8N1 with no flow control. Anyone know how to fix this? I have an example of the text on pastebin: http://pastebin.com/MAJF0mVU - it's just lots of "Dfaut cnfiuraionfil cotais 1enty." instead of "Default configuration blah blah"

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• How can I ensure my Samsung Series 7 is actually using the Radeon switchable graphics?

  - by patricksweeney

  I have a Samsung Series 7 with the Radeon 6750M switchable graphics. The ATI software lets you force programs to use the dedicated card. However, I'm not convinced it is actually ever using it, as the frame rates on some non-taxing games (Portal, TF2) are merely OK. To make matters worse, it looks like the ATI Catalyst Control has vanished from my laptop. To make it even worse, you can't download the driver and ATI CCC from ATI's site, you need to download it from Samsung, and the ZIP they provide is corrupted. How can I ensure my Samsung Series 7 is actually using the Radeon switchable graphics?

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• Using ConcurrentQueue for thread-safe Performance Bookkeeping.

  - by Strenium

  Just a small tidbit that's sprung up today. I had to book-keep and emit diagnostics for the average thread performance in a highly-threaded code over a period of last X number of calls and no more. Need of the day: a thread-safe, self-managing stats container. Since .NET 4.0 introduced new thread-safe 'Collections.Concurrent' objects and I've been using them frequently - the one in particular seemed like a good fit for storing each threads' performance data - ConcurrentQueue. But I wanted to store only the most recent X# of calls and since the ConcurrentQueue currently does not support size constraint I had to come up with my own generic version which attempts to restrict usage to numeric types only: unfortunately there is no IArithmetic-like interface which constrains to only numeric types – so the constraints here here aren't as elegant as they could be. (Note the use of the Average() method, of course you can use others as well as make your own).   FIFO FixedSizedConcurrentQueue using System;using System.Collections.Concurrent;using System.Linq; namespace xxxxx.Data.Infrastructure{    [Serializable]    public class FixedSizedConcurrentQueue<T> where T : struct, IConvertible, IComparable<T>    {        private FixedSizedConcurrentQueue() { }         public FixedSizedConcurrentQueue(ConcurrentQueue<T> queue)        {            _queue = queue;        }         ConcurrentQueue<T> _queue = new ConcurrentQueue<T>();         public int Size { get { return _queue.Count; } }        public double Average { get { return _queue.Average(arg => Convert.ToInt32(arg)); } }         public int Limit { get; set; }        public void Enqueue(T obj)        {            _queue.Enqueue(obj);            lock (this)            {                T @out;                while (_queue.Count > Limit) _queue.TryDequeue(out @out);            }        }    } }   The usage case is straight-forward, in this case I’m using a FIFO queue of maximum size of 200 to store doubles to which I simply Enqueue() the calculated rates: Usage var RateQueue = new FixedSizedConcurrentQueue<double>(new ConcurrentQueue<double>()) { Limit = 200 }; /* greater size == longer history */   That’s about it. Happy coding!

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• Korea&rsquo;s Anti Abortion / Pro Life Movement

  - by Randy Walker

  The South Korean government is in dire straits.  The national birth rate continues to decline and as the population grows older, there aren’t enough children being born to support the country long term.  The social issues of post Korean War are coming back to haunt the empowered nation.  Being torn apart by the Korean War (nicknamed the forgotten war in America) and with a nation facing starvation, South Korea allowed hundreds of thousands of their children to be adopted abroad.  This has created a problem of epidemic proportions, essentially devaluing life in Korea and child rearing. In an effort to encourage birth rates, the government encouraged their workers to go home early and procreate by turning off the lights in buildings.  Something unknown to me, was the illegalization of abortion except in special cases. According to the this article, http://joongangdaily.joins.com it’s working.  Abortions are down and women are being encouraged to give birth.  However the flip side is illegal risky abortions are on the rise, with potential back alley abortions looming.  But with a nation facing it’s potential implosion, it has to continue it’s efforts to encourage mothers to give birth. Many of the issues that America has faced is in stark contrast to South Korea.  Abortion has been a generally accepted procedure for some time.  If you’ll recall, I mentioned South Korea devalued their children.  But the nation’s problems lie so much deeper.  Being an Asian nation, saving “face” is an important aspect of life.  And being an unwed mother disgraces the family.  Living as a single mother in South Korea is a difficult life.  Most married mothers stay at home to take care of the children.  Being a shunned single mother that has a hard time getting a job (because you are a single mother) and affording child care isn’t like life in America. If we in the states suddenly faced a birthrate crisis, what would the U.S. government do?

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• Why can't I record 16khz sampling audio using my laptop?

  - by KayKay

  I want to know why my laptop can't record 16khz sampling audio. The sampling rates I can have using my laptop are higher than 16khz. e.g, 44khz, 48khz, 192khz, and so on... I need to record 16khz sampling audio using my laptop. Sound card in my laptop is Conexant 20671 SmartAudio HD Although I can record 16khz sampling by Sound Forge 8.0, I am doubt whether the recorded audio is really 16khz sampling or not. Because the sound card can't record 16khz sampling, I think there may be some problems on the recording process. Could you give me any hint why the sound card can't record 16khz? and any method to identify whether the recorded audio by Sound Forge 8.0 is really 16khz? Thanks.

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• monitoring TCP/IP performance on Solaris

  - by Andy Faibishenko

  I am trying to tune a high message traffic system running on Solaris. The architecture is a large number (600) of clients which connect via TCP to a big Solaris server and then send/receive relatively small messages (.5 to 1K payload) at high rates. The goal is to minimize the latency of each message processed. I suspect that the TCP stack of the server is getting overwhelmed by all the traffic. What are some commands/metrics that I can use to confirm this, and in case this is true, what is the best way to alleviate this bottleneck?

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• Which iPhone ad API has produced the highest revenue for you?

  - by Kyle Humfeld

  This isn't a technical question, but more of a request for advice and empirical/anecdotal data. I'm nearly done writing a free app for iPhone, and I'm at the stage where I'm going to put ads into the app. I've had mixed success in the past with iAd (their fill rates have been atrocious recently, and their payouts have cut by about 75% over the past 4 months or so), and would like to know how much ad revenue you, the community, has seen from the various ad APIs you've used for your iPhone apps. This isn't a request for opinion, i.e. which is 'better', only what kinds of numbers you're seeing. I don't need absolute figures, but 'iAd pays x% higher than AdMob, and y% lower than AdSense' would be extremely helpful to me as I make my decision as to which ad API to integrate into my App. Also, have you had any experience or success with integrating multiple ad APIs into the same app? That's something I'm considering doing in my current iAd-filled apps (particularly my iPad app, which has yet to receive a single impression after nearly 60,000 requests)... something like: 1) Request-from-iAd 2) if that fails, request-from-adSense 3) if that fails, request-from-adMob 4) if that fails, ... etc.

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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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