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• Message Driven Bean JMS integration

  - by Anthony Shorten

  In Oracle Utilities Application Framework V4.1 and above the product introduced the concept of real time JMS integration within the Framework for interfacing. Customer familiar with older versions of the Framework will recall that we used a component called the Multi-purpose Listener (MPL) which was a very light service bus for calling interface channels (including JMS). The MPL is not supplied with all products and customers prefer to use Oracle SOA Suite and native methods rather then MPL. In Oracle Utilities Application Framework V4.1 (and for Oracle Utilities Application Framework V2.2 via Patches 9454971, 9256359, 9672027 and 9838219) we introduced real time JMS integration natively for outbound JMS integration and using Message Driven Beans (MDB) for incoming integration. The outbound integration has not changed a lot between releases where you create an Outbound Message Type to indicate the record types to send out, create a JMS sender (though now you use the Real Time Sender) and then create an External System definition to complete the configuration. When an outbound message appears in the table of the type and external system configured (via a business event such as an algorithm or plug-in script) the Oracle Utilities Application Framework will place the message on the configured Queue linked to the JMS Sender. The inbound integration has changed. In the past you created XAI Receivers and specified configuration about what types of transactions to process. This is now all configuration file driven. The configuration files for the Business Application Server (ejb-jar.xml and weblogic-ejb-jar.xml) define Message Driven Beans and the queues to monitor. When a message appears on the queue, the MDB processes it through our web services interface. Configuration of the MDB can be native (via editing the configuration files) or through the new user exit capabilities (which is aimed at maintaining custom configuration across upgrades). The latter is better as you build fragments of configuration to make it easier to maintain. In the next few weeks a number of new whitepaper will be released to illustrate the features of the Oracle WebLogic JMS and Oracle SOA Suite integration capabilities.

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• Quarterly E-Business Suite Upgrade Recommendations: October 2012 Edition

  - by Steven Chan (Oracle Development)

  I've previously published advice on the general priorities for applying EBS updates.  But what are your top priorities for major upgrades to EBS and its technology stack components? Here is a summary of our latest upgrade recommendations for E-Business Suite updates and technology stack components.  These quarterly recommendations are based upon the latest updates to Oracle's product strategies, support deadlines, and newly-certified releases.  Upgrade Recommendations for October 2012 EBS 11i users should upgrade to 12.1.3, or -- if staying on 11i -- should be on the minimum 11i patching baseline, EBS 12.0 users should upgrade to 12.1.3, or -- if staying on 12.0 -- should be on the minimum 12.0 patching baseline, EBS 12.1 users should upgrade to 12.1.3. Oracle Database 10gR2 and 11gR1 users should upgrade to 11gR2 11.2.0.3. EBS 12 users of Oracle Single Sign-On 10g users should migrate to Oracle Access Manager 11g 11.1.1.5. EBS 11i users of  Oracle Single Sign-On 10g users should migrate to Oracle Access Manager 10g 10.1.4.3. Oracle Internet Directory 10g users should upgrade to Oracle Internet Directory 11g 11.1.1.6. Oracle Discoverer users should migrate to Oracle Business Intelligence Enterprise Edition (OBIEE), Oracle Business Intelligence Applications (OBIA), or Discoverer 11g 11.1.1.6. Oracle Portal 10g users should migrate to Oracle WebCenter 11g 11.1.1.6 or upgrade to Portal 11g 11.1.1.6. All Windows desktop users should migrate from JInitiator and older Java releases to JRE 1.6.0_35 or later 1.6 updates. All Firefox users should upgrade to Firefox Extended Support Release 10. Related Articles Extended Support Fees Waived for E-Business Suite 11i and 12.0 On Database Patching and Support: A Primer for E-Business Suite Users On Apps Tier Patching and Support: A Primer for E-Business Suite Users EBS Support Information Center + Patching & Maintenance Advisor Available on My Oracle Support What's the Best Way to Patch an E-Business Suite Environment?

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• Unity isn't starting on 13.10 (with Cinnamon 2.0 installed)

  - by Sam Pearman

  Since upgrading to 13.10, I can't log in to unity desktop. Light dm works correctly, but attempting to log in tries to start the session then drops back to light. I've already dropped to terminal (ctrl+alt+f2) and done this: sudo apt-get update sudo apt-get install --reinstall ubuntu-desktop sudo apt-get install unity Logging in as a guest session also fails. Logging in to other window managers works with varying degrees of success. Note: I have Cinnamon 2.0 installed from PPA. I'm using a 2 monitor setup. Also of note is that the session prior to my upgrade to 13.10 the background of unity failed to display at all, instead showing what was there in the screen buffer from the previous frame. The entire OS worked correctly otherwise though, so I just ignored it for the session. No other upgrades or even updates were done prior to this occurring. My upgrade path to 13.10 was basically this: Install 13.04 alongside Windows 7, use ubuntu as a glorified web browser for a while, get updates (in preparation for 13.10), install 13.10. I also used Unity Tweak Tool to change some aspects of unity, particularly auto-hide. Any help or ideas would be appreciated, as I'm typing this on my phone :(

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• Managing the Domino Effect (with Tutor Publisher Reports)

  - by [email protected]

  When an organization upgrades their business application or improves a process, it triggers changes that will reverberate throughout an organization, like a falling row of dominoes standing on end. A tangible and repeatable way to communicate change is with updated process documentation. But how do organizations get their arms around all the documents that are impacted by an application upgrade or process improvement? A small change in one place will trigger subsequent changes in other areas. A simple domino chain of questions can go like this. What screens have changed? Do the new screens change the process in place? In what procedural documents are the screens referenced? Who uses the screens and must be notified of the changes? What other documents are affected? Will the change affect current company policy? Tutor Publisher compiles focused, easy to read impact analysis reports of your process documentation library that answer these tough questions. Tutor reports make it easy to quickly target the information and documents that require updating. In turn, the updated documents are used to communicate the change. The Tutor writing methodology and Publisher reports provide organizations the means to confidently keep documentation in sync with the way the business runs. Start managing the domino effect in your organization. Get a grip on it here!

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• Application upgrade triggered from web application on Ubuntu/Linux

  - by Witek

  On my ubuntu server I have an application MyApp which runs as a daemon with its own user myapp. Then I have a web application MyPortal which runs in apace httpd as user www-data. This application serves a web page with a Redeploy MyApp button. When clicking this button I want to start the script redeploymyapp. This script stops the MyApp deamon, upgrades the application and starts the daemon again. The problem is, that the redeploymyapp script needs to be executed by the user myapp, while MyPortal is running as www-data. What is te best way to solve this problem?

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• /sys/devices/system/cpu/cpu0/cpufreq/scaling_governor disappeared on ubuntu 11.10

  - by Bob

  I have an Ubuntu 11.10 server that has been up for 210 days. I have been frequently doing apt-get upgrade every few weeks, and this time I noticed that my server load average just shot up. The last time this happened between upgrades, it was because the cpu scaling governor was set to ondemand. But this time when I tried to list the contents of /sys/devices/system/cpu/cpu0/cpufreq/scaling_governor the file is missing. There isn't even a cpufreq folder anymore! How do I fix this and ensure there is no cpu scaling going on?

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• Experience the Oracle Support Stars Bar

  - by Oracle OpenWorld Blog Team

  By Gina WolfDon't miss the opportunity to meet with the stars of Oracle Support, live and in person at the Moscone West Level 2 lobby. Ask our experts your toughest questions about the Oracle hardware, software, and engineered systems you use to run your business. Explore new Oracle Support innovations including Oracle Platinum Services, My Oracle Support Mobile, and the Oracle Enterprise Manager Ops Center Everywhere program. Learn the latest best practices for problem prevention, rapid resolution, and product upgrades. In addition, discover how Oracle Advanced Customer Support Services can help you maximize the performance of all mission-critical Oracle systems. Come meet the stars behind your support: our trusted experts are ready to assist! The Oracle Support Stars Bar at the Moscone West Level 2 lobby is open all conference week at the following times: Sunday, September 30, 12:00 p.m. – 4:00 p.m. Monday, October 1, 10:00 a.m. – 6:00 p.m. Tuesday, October 2, 10:00 a.m. – 6:00 p.m. Wednesday, October 3, 9:00 a.m. – 5:00 p.m. Thursday, October 4, 9:00 a.m. – 1:00 p.m. Attend one or more of the 27 Oracle Customer Support Services sessions during Oracle OpenWorld to learn how Oracle Support enables you to gain maximum value from your Oracle hardware and software investments.

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• How can I upgrade my server's kernel without rebooting?

  - by Oli

  This is a loaded question because I'm already aware of, and am very interested in ksplice. The problem is that since they were bought by Oracle, they have been forced to pull numerous server distributions from the offerings. The answer isn't as simple as it once was. I noticed a question on Unix.SE that states: You can build your own ksplice patches to dynamically load into your own kernel Great! But how?! I've installed the free ksplice package in the repo on my desktop (not ksplice-uptrack which is non-free) and now want to generate and apply updates. What's the process? Are there any scripts out there to automate the process? Moreover, if all the machinery required for rebootless upgrades is sitting there in the kernel (and ksplice package), why on earth aren't we taking advantage of it by default? Note 1: I am happy for a solution beside ksplice but it has to deliver the same thing: rolling updates to the kernel that can be applied without rebooting the server. Note 2: I'll say it again; the main ksplice "service" does not support Ubuntu Server. It used to but it doesn't any more. When I talk about wanting to use ksplice, I'm talking about the open source tools in the ksplice package. Any answer that talks about ksplice-uptrack is probably not what I'm after as this is the part that integrates directly with aforementioned "service".

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• Welcome to EMACS! - the Enterprise Manager Blog from Advanced Customer Services

  - by Rajat Nigam

  Advanced Customer Services(ACS) is the specialist group within Oracle which has helped countless customers become successful with Enterprise Manager as a System Management Product of their choice. ACS has a dedicated "Center of Excellence for Enterprise Manager" with a charter to make customers successful with Enterprise Manager. ACS helps customers right from setting up Enterprise Manager Grid Control to manage enterprise class highly available application deployments, to on-going housekeeping, to evaluation and adoption of new features and solutions, migration and upgrades,  to customizations and extensions of Enterprise Manager and more. 'Emacs' is possibly the best title for this yet another blog on Enterprise Manager. Emacs is going to talk about the real life experiences that Oracle ACS and Oracle Pre-sales team has with Oracle Enterprise Manager in real customer environments from different industry verticals like Banking, Telecom, Defence, Manufacturing, Public Utlities, etc. It discusses best practices, common blue-prints, links to interesting collateral, ACS authored tools and utlitlies. Feel free to ask questions influencing business/architectural decisions to something which is very technical in nature and very specific to the tool. We absolutely welcome any comments and feedback that you can provide. Thanks for visiting our blog!    

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• ArchBeat Link-o-Rama for 2012-09-27

  - by Bob Rhubart

  Understanding Oracle BI 11g Security vs Legacy Oracle BI 10g | Christian Screen "After conducting a large amount of Oracle BI 10g to Oracle BI 11g upgrades and after writing the Oracle BI 11g book," says Oracle ACE Christian Screen, "I still continually get asked one of the most basic questions regarding security in Oracle BI 11g; How does it compare to Oracle BI 10g? The trail of questions typically goes on to what are the differences? And, how do we leverage our current Oracle BI 10g security table schema in Oracle BI 11g?" Process Oracle OER Events using a simple Web Service | Bob Webster Bob Webster's post "provides an example of a simple web service that processes Oracle Enterprise Repository (OER) Events. The service receives events from OER and utilizes the OER REX API to implement simple OER automations for selected event types." Oracle Fusion Middleware Security: Attaching OWSM policies to JRF-based web services clients | Andre Correa "OWSM (Oracle Web Services Manager) is Oracle's recommended method for securing SOAP web services," says Oracle Fusion Middleware A-Team member Andre Correa. "It provides agents that encapsulate the necessary logic to interact with the underlying software stack on both service and client sides. Such agents have their behavior driven by policies. OWSM ships with a bunch of policies that are adequate to most common real world scenarios." His detailed post shows how to make it happen. WebCenter Content (WCC) Trace Sections | ECM Architect ECM Architect Kevin Smith shares a detailed technical post covering WebCenter Content (WCC) Trace sections. Thought for the Day "A complex system that works is invariably found to have evolved from a simple system that worked." — John Gall Source: SoftwareQuotes.com

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• Creating user UI using Flixel

  - by Jamie Read

  I am new to game development but familiar with programming languages. I have started using Flixel and have a working Breakout game with score and lives. What I am trying to do is add a Start Screen before actually loading the game. I have a create function that adds all the game elements to the stage: override public function create():void // all game elements { How can I add this pre-load Start Screen? I'm not sure if I have to add in the code to this create function or somewhere else and what code to actually add. Eventually I would also like to add saving, loading, options and upgrades too. So any advice with that would be great. Here is my main game.as: package { import org.flixel.*; public class Game extends FlxGame { private const resolution:FlxPoint = new FlxPoint(640, 480); private const zoom:uint = 2; private const fps:uint = 60; public function Game() { super(resolution.x / zoom, resolution.y / zoom, PlayState, zoom); FlxG.flashFramerate = fps; } } } Thanks.

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• Failure to Boot 12.04 on HP AMD Dual Core. Rescue Mode doesn't even come up

  - by L R Bellmore Jr

  I have 12.04 installed on HP 64 bit dual core AMD laptop.. worked great until about 1-2 months ago.. now takes 1/2 hour to 25 hours to boot if it ever does. A minor number of times I get the HP logo with hash lines on screen and it just hangs... When it finally boots 95% it will run until I turn it off days later to see if any of the upgrades fixed the problem. Currently, if it boots, it is random.. .left on over night .. 2 nights ago and came back to a HP logo with Hash Lines horizontal across the screen.. frozen.. rebooted back to black screen.. no HP logo... Most often when it does boot.. no HP logo.. just cursor shows up.. and then I know it will finally load... computer has been made worthless and it is my work computer..HELP PLEASE... Rescue Mode can't be invoked.. computer doesnt respond.. has shown up 3 times in about 100 and when I have tried it... 1 time it resulted in a boot up but then failed in a couple hours.

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• How can I downgrade a system that accidentally had backports installed?

  - by Glyph

  I installed a fresh Ubuntu system. Somehow - possibly through my own error - the backports repository got enabled. Then I did several upgrades. I noticed that this happened when networking suddenly stopped working, "Network Settings" now has an "(alpha)" in the title bar, "System Settings" ? "Network" now displays an error dialog saying "The system network services are not compatible with this version". Now, I've disabled the backports repository, and I'd like to restore my system to its previously-functional state. My question is twofold: How do I determine which packages were installed from backports? Can I automatically re-install all those packages (and purge their configuration) to get back to a sensible state? If the answer to 2 is "no" I can probably manually purge some things and reinstall, but it would be nice to have it handled automatically. Update: It wasn't an update that broke the network; it was apt-get install indicator-network, which installed something called "connman" and removed network-manager and network-manager-gnome. Nevertheless I am leaving the question up, since I am still interested in how I can purge packages from a particular source after accidentally adding that source, and how I can determine which packages were installed from where.

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• Let Devoxx 2011 begin!

  - by alexismp

  Devoxx 2011 is kicking off today and Oracle will be well represented for all its Java efforts. Here's a quick rundown of the Java EE and GlassFish side of things. Cameron Purdy, now responsible for the entire Oracle middleware stack (WebLogic, GlassFish, TopLink, Coherence) will host the Java EE keynote, mostly focused on Java EE 7. There will be sessions on individual JSRs by spec leads : Nigel Deakin for JMS 2.0, Marek Potociar for JAX-RS 2.0, and Greg Luck (EHCache) for JSR107 / javax.cache. Oracle's Shaun Smith will also cover JPA 2.1 with some of the unique EclipseLink features such as multi-tenancy. BOFs on Java EE.next and CDI are also planned during the week. Finally, Arun Gupta will be delivering a complete Java EE 6 hands-on lab. There will also be GlassFish-related sessions. A first one will focus on the current state of the community and product (3.1.x) with customers production stories, while GlassFish architect Jerome Dochez will walk you through the enhancements the team is working on for Java EE 7 and GlassFish 4 - virtualization, PaaS, elasticity and more. Last but not least, our good friends from Serli will discuss their latest GlassFish contributions on Application versioning and high-availability rolling upgrades.

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• Wpa supplicant suddenly stopped working

  - by Grzenio

  Hi, Recently my wireless stopped working on my Debian testing system. It just doesn't connect. The best I get (only after a reboot) is that it says it did connect, but failed to get IP address. But usually it just tries to connect, disconnects straight away, connects again etc. so it never manages to associate correctly. I am sure it did work about a month ago, stopped working after recent upgrades from the repository. Any ideas how to find the issue and fix it?

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• losetup does not decrypt device in Ubuntu 11.4 as before

  - by Kay

  I had an external volume mounted using losetup for about two years. It was created using Ubuntu 9.4 and I used the same Ubuntu installation throughout all dist upgrades. Now as I bought a new laptop I set up a fresh Ubuntu 11.4 installation on it. Problem is: losetup -e twofish /dev/loop0 /dev/sdb2 does not decrypt the volume anymore. The data in /dev/loop0 contains apparently random data. I am sure I entered the correct password. I modprobe'd cryptoloop and twofish. My question is: Has Canonical done some obscure changes to losetup like adding a salt? Does losetup depend on configuration files I did not know about? How can I decrypt the volume on my now laptop?

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• Is Family Tree Maker 2011 the right upgrade?

  - by bill weaver

  My father has used Family Tree Maker for years, but hasn't upgraded since version 11. It is difficult to tell from reviews at Amazon and other places whether upgrading to FTM 2011 is a good choice. File incompatibilities and upgrade woes sound like customer service is lacking, and i've read reports of it uploading your data to their database but then trying to sell you a download of data. Looking at the ancestry.com site makes me think it's solely about selling add-ons and upgrades. On the other hand, the feature set seems fairly rich and the software has a pretty strong following. I was able to get Gramps working on my system, but that's not going to work for my dad. Any advice on a good upgrade path? Doesn't necessarily have to be FTM. The only requirement is a way to import his existing data.

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• Problems with Maverick upgrade

  - by altenuta

  I upgraded to Maverick 10.10 from Lucid. I have an old Toshiba Satellite with a 1.1 MHz and 256MB RAM. Initially I couldn't get my wireless to work. That solved itself after installing various updates and programs. The problems that remain are: I have to authorize at least 2 times at start-up. This machine is Ubuntu only. No boot load screen. I have a ton of programs and system directories that are in my home folder. Is this normal? It is difficult to wake the computer from sleep. Usually I just shut it down and restart. Tonight I waited and got a message about corrupt memory. The computer takes forever to do just about everything. Slow to start programs or doing things on the web. I am a longtime Mac user (since 1986). I also manage a network of several windoze machines. I am definitely a GUI guy and do very little in the terminal so I really need to know where to begin to get things straightened out. Can I rescue this machine without wiping it and doing a fresh install? This is basically a hobby machine. Aside from all the programs and upgrades I've installed, I have almost no files or documents to worry about saving. Anyone have any ideas about the problems I'm having and the best way to proceed? Thanks, Al

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• How to go from Mainframe to the Cloud?

  - by Ruma Sanyal

  Running applications on IBM mainframes is expensive, complex, and hinders IT responsiveness. The high costs from frequent forced upgrades, long integration cycles, and complex operations infrastructures can only be alleviated by migrating away from a mainframe environment.  Further, data centers are planning for cloud enablement pinned on principles of operating at significantly lower cost, very low upfront investment, operating on commodity hardware and open, standards based systems, and decoupling of hardware, infrastructure software, and business applications. These operating principles are in direct contrast with the principles of operating businesses on mainframes. By utilizing technologies such as Oracle Tuxedo, Oracle Coherence, and Oracle GoldenGate, businesses are able to quickly and safely migrate away from their IBM mainframe environments. Further, running Oracle Tuxedo and Oracle Coherence on Oracle Exalogic, the first and only integrated cloud machine on the market, Oracle customers can not only run their applications on standards-based open systems, significantly cutting their time to market and costs, they can start their journey of cloud enabling their mainframe applications. Oracle Tuxedo re-hosting tools and techniques can provide automated migration coverage for more than 95% of mainframe application assets, at a fraction of the cost Oracle GoldenGate can migrate data from mainframe systems to open systems, eliminating risks associated with the data migration Oracle Coherence hosts transactional data in memory providing mainframe-like data performance and linear scalability Running Oracle software on top of Oracle Exalogic empowers customers to start their journey of cloud enabling their mainframe applications Join us in a series of events across the globe where you you'll learn how you can build your enterprise cloud and add tremendous value to your business. In addition, meet with Oracle experts and your peers to discuss best practices and see how successful organizations are lowering total cost of ownership and achieving rapid returns by moving to the cloud. Register for the Oracle Fusion Middleware Forum event in a city new you!

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• Oracle Java Embedded Client 1.1 Released

  - by Roger Brinkley

  Yesterday an update release of Oracle Java Embedded Client (OJEC) 1.1 quietly slipped out door for general availability. Until last year it was pretty difficult to get your hands on either a Connected Limited Device Configuration (CLDC) for small devices or a Connected Device Configuration (CDC) for medium devices java implementation without a substantial initial commitment. But with the the release of OJWC (CLDC) and OJEC (CDC) last year that has changed. OJEC 1.1 is a binary distribution designed for installation on medium configurations which is a mid range processor requiring a  slow startup time, seamless upgrades, in a cost sensitive hardware environment  anywhere from 3.5mb to 8 mb. There are headless as well as headed versions available. It is intended for devices, such as Blu-­-ray Disc players, set-­-top boxes, residential gateways,VOIP phones, and similar. From a software point of view, OJEC is the Java runtime platform implementation of Connected Device Configuration (CDC v1.1, JSR-­-218), Foundation Profile (FP v1.1, JSR-­-219), and Personal Basis Profile (PBP v1.1, JSR-­-217)  and includes optional packages RMI (JSR 66), JDBC (JSR 169) and XML API for Java ME (JSR 280), and Java TV (JSR-­-927). New to this release is support for the XML API (JSR 280) and a number of bug fixes and performance enhancements, including an improved Just-in-Time (JIT) compilation for the x86 chipset architecture. The platforms supported include ArmV5, ArmV6/ArmV7, MIPS 32 74K, and X86 in headless mode. For embedded developers there are number of advantages to using Java and if you have shied away from the JavaME edition in the past I would encourage you to look into the updated version of OJEC 1.1.

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• Technical Integration Roadmap for OBI11g and Oracle Hyperion EPM System

  - by Mike.Hallett(at)Oracle-BI&EPM

  There is an excellent technical whitepaper on the integration roadmap for Oracle business intelligence enterprise edition and the Oracle Hyperion enterprise performance management system  (download at this link).  This document lists the integration points among all current releases of Oracle BI EE with EPM System releases: with live links to other relevant documentation also provided. You may also be interested in the overall Hyperion EPM System Documentation Resources which can be found from the Doc Portal. And, there are two new tools for EPM @ MyOracleSupport  {this needs your oracle logon} : Cumulative Feature Overview Tool This new tool offers a simple way to determine the features developed between releases to assist you in your upgrade implementations. The tool helps you to plan your upgrades by providing concise descriptions of new and enhanced solutions and functionality that are added between your current and target releases. With the Cumulative Feature Overview Tool, you can quickly and easily find information about new features for each EPM System product. Defects Fixed Finder Tool This new tool provides an efficient way to review the defects fixed in patch set updates, patch set exceptions, and patch sets for major releases, starting with Release 11.1.1. The tool helps you plan patch implementations by providing concise descriptions of defects fixed after your current release. The Defects Fixed Finder enables you to easily find information about defects fixed for each EPM System product.

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• About online game servers and how to handle data

  - by TreantBG

  So my question isn't about what technology to use or how to do this or that, but a more general question. I'm currently developing a action third person shooter. With elements of RPG - weapon,armor upgrades and items. Players will be able to create new games or join old ones. So my question is how to create the game server that players will play in. I have two ideas on my mind. The player who made the game is the server. All data passes trough him and he send this data to the server updating the database of the players with their XP points kills/deaths score and other. Or my host machine is the server, the player who made the game just will open new instance on my host and will be like client. And all players send their input data to the host, the host updates the game and send response back to client for any new changes like where is the enemy and other. And if i choose option 1 is there a chance the host to change the game content and manipulate the game results? (I think there is but i'm not sure) And if i choose option 2 isn't that raising the response time and potentially the game lag? or maybe there is another option?

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• Missed OpenWorld? Fear not. Customer Service Presentations for you!

  - by Tuula Fai

  As a Customer Service professional, you know the most frightening thing is having mission-critical systems go down when you’re trying to support customers. So while others are munching on candy this Halloween, why not spend your time listening to these Oracle OpenWorld sessions?   Oracle Service Vision and Roadmap Oracle RightNow Cross-Channel Contact Center Oracle RightNow Web Customer Service Oracle RightNow Chat Cloud Service & Oracle RightNow Virtual Assistant Cloud Service Oracle RightNow Social Customer Service Oracle RightNow Cloud Service - Upgrades Oracle Service – EBS Field Service Oracle Service – Siebel Service Oracle Service – Siebel Field Service In these presentations, you will learn the latest capabilities available in Oracle’s Service solutions for delivering a great customer experience. Like the ability to … Serve Your Customers Anywhere to maintain one seamless dialogue Turn Your Contact Center into a Profit Center by giving personal offers Use Social to Get Ahead of Service Issues by capturing and responding to posts Offer Help a Click Away on your support site at the point of need Humanize Web Self-Service with a Virtual Assistant that uses natural conversation As journalist Robert Liparulo said, “Knowledge was like candy: you never turned it down, especially if you didn't have to work too hard to get it.” It’s right here. Listen, Learn and Lead.

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• OBIEE 11.1.1.6.5 Bundle Patch released Oct 2012

  - by user554629

  October  2012 OBIEE 11.1.1.6.5 Bundle Patch released Bundle patches are collection of controlled, well tested critical bug fixes for a specific product  which may include security contents and occasionally minor enhancements. These are cumulative in nature meaning the latest bundle patch in a particular series would include the contents of the previous bundle patches released.  A suite bundle patch is an aggregation of multiple product  bundle patches that are part of a product suite. For OBIEE on 11.1.1.6.0, we plan to run a monthly bundle patch cadence. 11.1.1.6.5 bundle patch- available for download from  My Oracle Support . - is cumulative, so it includes everything from previous updates- available for supported platforms ( Windows, Linux, Solaris, AIX, HPUX-IA ) Navigate to https://support.oracle.com and login- Knowledge Base tab  Select a product line [ Business Intelligence ]  Select a Task [ Patching and Maintenance ]  Click Search- Oct 23, 2012, OBIEE 11g: Required and Recommended Patches and Patch Sets, ID 1488475.1- 11.1.1.6.5 Published 19th October 2012 Note: The 11.1.1.6 versions on top of 11.1.1.6.0 are not upgrades, they are opatch fixes.  This is not an upgrade process like from OBIEE 10g to 11g, or from OBIEE 11.1.1.5 to 11.1.1.6.  It is much safer than applying any one-off fixes, which are not regression tested.  You will be more successful using 11.1.1.6.5.  

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• Is Family Tree Maker 2011 the right upgrade for a FTM 11 user?

  - by bill weaver

  My father has used Family Tree Maker for years, but hasn't upgraded since version 11. It is difficult to tell from reviews at Amazon and other places whether upgrading to FTM 2011 is a good choice. File incompatibilities and upgrade woes sound like customer service is lacking, and i've read reports of it uploading your data to their database but then trying to sell you a download of data. Looking at the ancestry.com site makes me think it's solely about selling add-ons and upgrades. On the other hand, the feature set seems fairly rich and the software has a pretty strong following. I was able to get Gramps working on my system, but that's not going to work for my dad. Any advice on a good upgrade path?

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