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  • Apache cyclic redirection problem

    - by slicedlime
    I have an extremely weird problem with one of my sites. I run a number of blogs off a single apache2 server with a shared wordpress install. Each site has a www.domain.com main domain, but a ServerAlias of domain.com. This works fine for all the blogs except one, which instead of redirecting to www.domain.com redirects to domain.com, causing a cyclic redirection. The configuration for each host looks like this: <VirtualHost *:80> ServerName www.domain.com ServerAlias domain.com DocumentRoot "/home/www/www.domain.com" <Directory "/home/www/www.domain.com"> Options MultiViews Indexes Includes FollowSymLinks ExecCGI AllowOverride All Order allow,deny Allow from all </Directory> </VirtualHost> As this didn't work, I tried a mod_rewrite rule for it, which still didn't redirect correctly. The weird thing here is that if i rewrite it to redirect to any other domain it will redirect correctly, even to another subdomain. So a rewrite rule for domain.com that redirects to foo.domain.com works, but not to www.domain.com. In the same way, trying to redirec to www.domain.com/foo/ ends me up with a redirection to domain.com/foo/. Even weirder, I tried setting up domain.com as a completely separate virtual host, and ran this php test script as index.php on it: <?php header('Location: http://www.domain.com/' . $_SERVER["request_uri"]); ?> Hitting domain.com still redirects to domain.com! Checking out the headers sent to the server verifies that I get exactly the redirect URL I wanted, except with the "www." stripped. The same script works like a charm if I replace www. with foo or redirect to any other domain. This has now foiled me for a long time. I've diffed the vhosts configs for a working domain and the faulty one, and the only difference is the domain name itself. I've diffed the .htaccess files for both sites, and the only difference is a path related to the sharing of wordpress installation for the blogs: php_value include_path ".:/home/www/www.domain.com/local/:/home/www/www.domain.com/" I searched through everything in /etc (including apache conf) for the domain name of the faulty host and found nothing weird, searched through everything in /etc for one of the working ones to make sure it didn't differ, I even went so far to check on the DNS setup of two domains to make sure there wasn't anything strange going on. Here's the response for the faulty one: user@localhost dir $ wget -S domain.com --2010-03-20 21:47:24-- http://domain.com/ Resolving domain.com... x.x.x.x Connecting to domain.com|x.x.x.x|:80... connected. HTTP request sent, awaiting response... HTTP/1.1 301 Moved Permanently Via: 1.1 ISA Connection: Keep-Alive Proxy-Connection: Keep-Alive Content-Length: 0 Date: Sat, 20 Mar 2010 20:47:24 GMT Location: http://domain.com/ Content-Type: text/html; charset=UTF-8 Server: Apache X-Powered-By: PHP/5.2.10-pl0-gentoo X-Pingback: http://domain.com/xmlrpc.php Keep-Alive: timeout=15, max=100 Location: http://domain.com/ [following] And a working one: user@localhost dir $ wget -S domain.com --2010-03-20 21:51:33-- http://domain.com/ Resolving domain.com... x.x.x.x Connecting to domain.com|x.x.x.x|:80... connected. HTTP request sent, awaiting response... HTTP/1.1 301 Moved Permanently Via: 1.1 ISA Connection: Keep-Alive Proxy-Connection: Keep-Alive Content-Length: 0 Date: Sat, 20 Mar 2010 20:51:33 GMT Location: http://www.domain.com/ Content-Type: text/html; charset=UTF-8 Server: Apache X-Powered-By: PHP/5.2.10-pl0-gentoo X-Pingback: http://www.domain.com/xmlrpc.php Keep-Alive: timeout=15, max=100 Location: http://www.domain.com/ [following] I'm stumped. I've had this problem for a long time, and I feel like I've tried everything. I can't see why the different domains would act differently under the same installation with the same settings. Help :(

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  • Network Restructure Method for Double-NAT network

    - by Adrian
    Due to a series of poor network design decisions (mostly) made many years ago in order to save a few bucks here and there, I have a network that is decidedly sub-optimally architected. I'm looking for suggestions to improve this less-than-pleasant situation. We're a non-profit with a Linux-based IT department and a limited budget. (Note: None of the Windows equipment we have runs does anything that talks to the Internet nor do we have any Windows admins on staff.) Key points: We have a main office and about 12 remote sites that essentially double NAT their subnets with physically-segregated switches. (No VLANing and limited ability to do so with current switches) These locations have a "DMZ" subnet that are NAT'd on an identically assigned 10.0.0/24 subnet at each site. These subnets cannot talk to DMZs at any other location because we don't route them anywhere except between server and adjacent "firewall". Some of these locations have multiple ISP connections (T1, Cable, and/or DSLs) that we manually route using IP Tools in Linux. These firewalls all run on the (10.0.0/24) network and are mostly "pro-sumer" grade firewalls (Linksys, Netgear, etc.) or ISP-provided DSL modems. Connecting these firewalls (via simple unmanaged switches) is one or more servers that must be publically-accessible. Connected to the main office's 10.0.0/24 subnet are servers for email, tele-commuter VPN, remote office VPN server, primary router to the internal 192.168/24 subnets. These have to be access from specific ISP connections based on traffic type and connection source. All our routing is done manually or with OpenVPN route statements Inter-office traffic goes through the OpenVPN service in the main 'Router' server which has it's own NAT'ing involved. Remote sites only have one server installed at each site and cannot afford multiple servers due to budget constraints. These servers are all LTSP servers several 5-20 terminals. The 192.168.2/24 and 192.168.3/24 subnets are mostly but NOT entirely on Cisco 2960 switches that can do VLAN. The remainder are DLink DGS-1248 switches that I am not sure I trust well enough to use with VLANs. There is also some remaining internal concern about VLANs since only the senior networking staff person understands how it works. All regular internet traffic goes through the CentOS 5 router server which in turns NATs the 192.168/24 subnets to the 10.0.0.0/24 subnets according to the manually-configured routing rules that we use to point outbound traffic to the proper internet connection based on '-host' routing statements. I want to simplify this and ready All Of The Things for ESXi virtualization, including these public-facing services. Is there a no- or low-cost solution that would get rid of the Double-NAT and restore a little sanity to this mess so that my future replacement doesn't hunt me down? Basic Diagram for the main office: These are my goals: Public-facing Servers with interfaces on that middle 10.0.0/24 network to be moved in to 192.168.2/24 subnet on ESXi servers. Get rid of the double NAT and get our entire network on one single subnet. My understanding is that this is something we'll need to do under IPv6 anyway, but I think this mess is standing in the way.

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  • nginx 502 Bad Gateway on every external site

    - by Leandros
    I just installed nginx and followed the guides on the official site, to set it up with php5-fpm, but it just won't work. Not even the default site, without php is working outside of my server. Tried listen = 127.0.0.1:7777 and listen = /var/run/php5-fpm.sock Both don't work. I can access http://localhost with lynx on my server, but not from somewhere else (with external ip obviously). Yes, the php5-fpm deamons are running, yes the port (80 and 7777) is opened. Don't work with php-cgi as well. My config: user www-data; worker_processes 4; pid /var/run/nginx.pid; events { worker_connections 768; # multi_accept on; } http { ## # Basic Settings ## sendfile on; tcp_nopush on; tcp_nodelay on; keepalive_timeout 65; types_hash_max_size 2048; # server_tokens off; # server_names_hash_bucket_size 64; # server_name_in_redirect off; include /etc/nginx/mime.types; default_type application/octet-stream; ## # Logging Settings ## access_log /var/log/nginx/access.log; error_log /var/log/nginx/error.log; ## # Gzip Settings ## gzip on; gzip_disable "msie6"; # gzip_vary on; # gzip_proxied any; # gzip_comp_level 6; # gzip_buffers 16 8k; # gzip_http_version 1.1; # gzip_types text/plain text/css application/json application/x-javascript text/xml application/xml application/xml+rss text/javascript; ## # nginx-naxsi config ## # Uncomment it if you installed nginx-naxsi ## #include /etc/nginx/naxsi_core.rules; ## # nginx-passenger config ## # Uncomment it if you installed nginx-passenger ## #passenger_root /usr; #passenger_ruby /usr/bin/ruby; ## # Virtual Host Configs ## include /etc/nginx/conf.d/*.conf; include /etc/nginx/sites-enabled/*; proxy_buffers 16 16k; proxy_buffer_size 32k; fastcgi_buffers 16 16k; fastcgi_buffer_size 32k; fastcgi_connect_timeout 300; fastcgi_send_timeout 300; fastcgi_read_timeout 300; } Server config: (symlinked to sites-enabled) server { server_name skilloverflow.de *.skilloverflow.de; root /var/www/blog.skilloverflow.de/htdocs; index index.php; error_log /var/log/nginx/skilloverflow.error.log; access_log /var/log/nginx/skilloverflow.access.log; location = /favicon.ico { log_not_found off; access_log off; } location = /robots.txt { allow all; log_not_found off; access_log off; } location / { # This is cool because no php is touched for static content. # include the "?$args" part so non-default permalinks doesn't break when using query string try_files $uri $uri/ /index.php?$args; } location ~ [^/]\.php(/|$) { fastcgi_split_path_info ^(.+?\.php)(/.*)$; if (!-f $document_root$fastcgi_script_name) { return 404; } fastcgi_pass 127.0.0.1:7777; fastcgi_index index.php; include fastcgi_params; } location ~* \.(js|css|png|jpg|jpeg|gif|ico)$ { expires max; log_not_found off; } # deny access to apache .htaccess files location ~ /\.ht { deny all; } # deny access to apache .htaccess files location ~ /\.ht { deny all; } } PHP Version: 5.4.17-1 nginx version: 1.2.1 Debian 6.0.7 Linux 2.6.32 Edit: Lighttpd is still installed, does that matter? It's not running though. Edit 2: No error or access log is generated. They're all empty.

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  • Is Apache 2.2.22 able to sustain 1.000 simultaneous connected clients?

    - by Fnux
    For an article in a news paper, I'm benchmarking 5 different web servers (Apache2, Cherokee, Lighttpd, Monkey and Nginx). The tests made consist of measuring the execution times as well as different parameters such as the number of request served per second, the amount of RAM, the CPU used, during a growing load of simultaneous clients (from 1 to 1.000 with a step of 10) each client sending 1.000.000 requets of a small fixed file, then of a medium fixed file, then a small dynamic content (hello.php) and finally a complex dynamic content (the computation of the reimbursment of a loan). All the web servers are able to sustain such a load (up to 1.000 clients) but Apache2 which always stops to respond when the test reach 450 to 500 simultaneous clients. My configuration is : CPU: AMD FX 8150 8 cores @ 4.2 GHz RAM: 32 Gb. SSD: 2 x Crucial 240 Gb SATA6 OS: Ubuntu 12.04.3 64 bit WS: Apache 2.2.22 My Apache2 configuration is as follows: /etc/apache2/apache2.conf LockFile ${APACHE_LOCK_DIR}/accept.lock PidFile ${APACHE_PID_FILE} Timeout 30 KeepAlive On MaxKeepAliveRequests 1000000 KeepAliveTimeout 2 ServerName "fnux.net" <IfModule mpm_prefork_module> StartServers 16 MinSpareServers 16 MaxSpareServers 16 ServerLimit 2048 MaxClients 1024 MaxRequestsPerChild 0 </IfModule> User ${APACHE_RUN_USER} Group ${APACHE_RUN_GROUP} AccessFileName .htaccess <Files ~ "^\.ht"> Order allow,deny Deny from all Satisfy all </Files> DefaultType None HostnameLookups Off ErrorLog ${APACHE_LOG_DIR}/error.log LogLevel emerg Include mods-enabled/*.load Include mods-enabled/*.conf Include httpd.conf Include ports.conf LogFormat "%v:%p %h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" vhost_combined LogFormat "%h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %O" common LogFormat "%{Referer}i -> %U" referer LogFormat "%{User-agent}i" agent Include conf.d/ Include sites-enabled/ /etc/apache2/ports.conf NameVirtualHost *:8180 Listen 8180 <IfModule mod_ssl.c> Listen 443 </IfModule> <IfModule mod_gnutls.c> Listen 443 </IfModule> /etc/apache2/mods-available <IfModule mod_fastcgi.c> AddHandler php5-fcgi .php Action php5-fcgi /cgi-bin/php5.external <Location "/cgi-bin/php5.external"> Order Deny,Allow Deny from All Allow from env=REDIRECT_STATUS </Location> </IfModule> /etc/apache2/sites-available/default <VirtualHost *:8180> ServerAdmin webmaster@localhost DocumentRoot /var/www/apache2 <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /var/www/> Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog ${APACHE_LOG_DIR}/error.log LogLevel emerg ##### CustomLog ${APACHE_LOG_DIR}/access.log combined Alias /doc/ "/usr/share/doc/" <Directory "/usr/share/doc/"> Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 </Directory> <IfModule mod_fastcgi.c> AddHandler php5-fcgi .php Action php5-fcgi /php5-fcgi Alias /php5-fcgi /usr/lib/cgi-bin/php5-fcgi FastCgiExternalServer /usr/lib/cgi-bin/php5-fcgi -host 127.0.0.1:9000 -pass-header Authorization </IfModule> </VirtualHost> /etc/security/limits.conf * soft nofile 1000000 * hard nofile 1000000 So, I would trully appreciate your advice to setup Apache2 to make it able to sustain 1.000 simultaneous clients, if this is even possible. TIA for your help. Cheers.

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  • SharePoint Upgrade Global Nav Quirks?

    - by elorg
    We're working on a parallel install/upgrade of SharePoint. The client has WSS 2003 on some old hardware. We've installed MOSS 2007 in a medium farm environment. They want to use this as an opportunity to not just upgrade and use the new features, but to also better organize their content and categorize between different site collections. To accommodate, we've created a few site collections per their specifications in the new environment, and when we ran an upgrade test run we ran into a few .. quirks. We made a backup of the old content database, copied it over to the new environment and restored it as a new database. Created a new web app and attached the migrated data to do an in-place upgrade in this new "test" area. This seems pretty standard - no issues. We have to do a little bit of cleanup (e.g. reset pages to site definition, reset themes, and inherit the global nav / top link bar, etc.). Once that's done, we're using stsadm export/import to copy the individual sites over to their ultimate destinations in the various different site collections. So far so good. But then we ran into one particular site that has a link to an .aspx page in the top link bar in WSS 2003 that's not behaving properly after the upgrade. It's just a link to a "dashboard" .aspx page in a doc library - nothing special. It doesn't seem to matter what we do, or what order we do it (in the "test" web app, in the destination web app, or both). In the end, this ONE site will not allow us to create a link/tab in the global nav. It can inherit the global nav just fine. We can break the inheritance just fine. But if we want to manually add a link in the top link bar - we go through the steps that I've done 1,000x before and click OK - and the tab never appears. It doesn't matter if it's to a page within the site itself, or to Google. We can migrate over other sites into the same site collection and add a tab without issue. If we migrate this quirky site over to another site collection we run into the same issue. Yet, in the "test" web app that we're using to upgrade the data we can add a tab? If we add the tab before we export/import to the final destination, the tab is lost during the process? Has anyone run into anything like this? Any ideas? I've tried every combination of everything that I can think of and nothing works. Unless we can figure out how to get this to work, we're going to just add this tab to the global nav for the entire site collection and inherit it for this site (but that adds the link to all of the site that will inherit, which is both a pro & con for them).

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  • nginx - 403 Forbidden

    - by michell90
    I've trouble to get aliases working correctly on nginx. When i try to access the aliases, /pma and /mba (see secure.example.com.conf), i get a 403 Forbidden but the base url works correctly. I read a lot of posts but nothing helped, so here i am. Nginx and php-fpm are running as www-data:www-data and the permissions for the directories are set to: drwxrwsr-x+ 5 www-data www-data 4.0K Dec 5 22:48 ./ drwxr-xr-x. 3 root root 4.0K Dec 4 22:50 ../ drwxrwsr-x+ 2 www-data www-data 4.0K Dec 5 13:10 mda.example.com/ drwxrwsr-x+ 11 www-data www-data 4.0K Dec 5 10:34 pma.example.com/ drwxrwsr-x+ 3 www-data www-data 4.0K Dec 5 11:49 www.example.com/ lrwxrwxrwx. 1 www-data www-data 18 Dec 5 09:56 secure.example.com -> www.example.com/ Im sorry for the bulk, but i thought better too much than too little. Here are the configuration files: /etc/nginx/nginx.conf user www-data www-data; worker_processes 1; error_log /var/log/nginx/error.log; #error_log /var/log/nginx/error.log notice; #error_log /var/log/nginx/error.log info; pid /var/run/nginx.pid; events { worker_connections 1024; } http { include /etc/nginx/mime.types; default_type application/octet-stream; log_format main '$remote_addr - $remote_user [$time_local] "$request" ' '$status $body_bytes_sent "$http_referer" ' '"$http_user_agent" "$http_x_forwarded_for"'; access_log /var/log/nginx/access.log main; sendfile on; keepalive_timeout 65; include /etc/nginx/sites-enabled/*; } /etc/nginx/sites-enabled/secure.example.com server { listen 80; server_name secure.example.com; return 301 https://$host$request_uri; } server { listen 443; server_name secure.example.com; access_log /var/log/nginx/secure.example.com.access.log; error_log /var/log/nginx/secure.example.com.error.log; root /srv/http/secure.example.com; include /etc/nginx/ssl/secure.example.com.conf; include /etc/nginx/conf.d/index.conf; include /etc/nginx/conf.d/php-ssl.conf; autoindex off; location /pma/ { alias /srv/http/pma.example.com; } location /mda/ { alias /srv/http/mda.example.com; } } /etc/nginx/ssl/secure.example.com.conf ssl on; ssl_certificate /etc/nginx/ssl/secure.example.com.crt; ssl_certificate_key /etc/nginx/ssl/secure.example.com.key; ssl_protocols SSLv3 TLSv1 TLSv1.1 TLSv1.2; ssl_ciphers HIGH:!aNULL:!MD5; /etc/nginx/conf.d/index.conf index index.php index.html index.htm; /etc/nginx/conf.d/php-ssl.conf location ~ \.php$ { try_files $uri =404; fastcgi_pass unix:/var/run/php-fpm/php-fpm.sock; fastcgi_index index.php; fastcgi_param HTTPS on; fastcgi_param SCRIPT_FILENAME $request_filename; include fastcgi_params; } /var/log/nginx/secure.example.com.error.log 2013/12/05 22:49:04 [error] 29291#0: *2 directory index of "/srv/http/pma.example.com" is forbidden, client: 176.199.78.88, server: secure.example.com, request: "GET /pma/ HTTP/1.1", host: "secure.example.com" EDIT: forgot to mention, i'm running CentOS 6.4 x86_64 and nginx 1.0.15 Thanks in advance!

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  • nginx + php-fpm cycle redirection error on linode new vps

    - by chifliiiii
    I'm new to nginx, and I'm trying to make my first server run. I followed this guide as I'm trying to use it for a multisite wordpress site. After installing everything, I get a 500 Internal server error. If I check logs, I see this: 012/09/27 08:55:54 [error] 11565#0: *8 rewrite or internal redirection cycle while internally redirecting to "/index.html", client: xxx.xxx.xxx.xxx, server: localhost, request: "GET /favicon.ico HTTP/1.1", host: "www.mydomain.com" 2012/09/27 08:59:32 [error] 11618#0: *1 rewrite or internal redirection cycle while internally redirecting to "/index.html", client: xxx.xxx.xxx.xxx, server: localhost, request: "GET /phpmyadmin HTTP/1.1", host: "www.mydomain.com" My conf files are the following: nano /etc/nginx/sites-available/mydomain.com server { listen 80 default_server; server_name mydomain.com *.mydomain.com; root /srv/www/aciup.com/public; access_log /srv/www/mydomain.com/log/access.log; error_log /srv/www/mydomain.com/log/error.log; location / { index index.php; try_files $uri $uri/ /index.php?$args; } # Add trailing slash to */wp-admin requests. rewrite /wp-admin$ $scheme://$host$uri/ permanent; # Directives to send expires headers and turn off 404 error logging. location ~* \.(js|css|png|jpg|jpeg|gif|ico)$ { expires 24h; log_not_found off; } # this prevents hidden files (beginning with a period) from being served location ~ /\. { access_log off; log_not_found off; deny all; } # Pass uploaded files to wp-includes/ms-files.php. rewrite /files/$ /index.php last; if ($uri !~ wp-content/plugins) { rewrite /files/(.+)$ /wp-includes/ms-files.php?file=$1 last; } # Rewrite multisite '.../wp-.*' and '.../*.php'. if (!-e $request_filename) { rewrite ^/[_0-9a-zA-Z-]+(/wp-.*) $1 last; rewrite ^/[_0-9a-zA-Z-]+.*(/wp-admin/.*\.php)$ $1 last; rewrite ^/[_0-9a-zA-Z-]+(/.*\.php)$ $1 last; } location ~ \.php$ { client_max_body_size 25M; fastcgi_pass unix:/var/run/php5-fpm.sock; fastcgi_index index.php; include /etc/nginx/fastcgi_params; } } nano /etc/nginx/nginx.conf user www-data; worker_processes 4; worker_cpu_affinity 0001 0010 0100 1000; error_log /var/log/nginx/error.log; pid /var/run/nginx.pid; events { worker_connections 2048; } http { include /etc/nginx/mime.types; access_log /var/log/nginx/access.log; sendfile on; tcp_nopush on; keepalive_timeout 5; tcp_nodelay on; server_tokens off; gzip on; gzip_types text/plain text/css application/x-javascript text/xml application/xml application/xml+rss text/javascript; gzip_disable "MSIE [1-6]\.(?!.*SV1)"; include /etc/nginx/conf.d/*.conf; include /etc/nginx/sites-enabled/*; } Any help will be appreciated.

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  • Nginx alias or rewrite for Horde Groupware ActiveSync URL does not process the rpc.php file

    - by Benny Li
    I'm trying to setup a Horde groupware with Nginx. The webinterface works but I do not get the ActiveSync specific URL to work. The Horde Wiki explains how to use it with an Apache Webserver here. My problem is, that I setup a rewrite (tried an alias too) to serve the location /horde/Microsoft-Server-ActiveSync via the /horde/rpc.php script. But with my current configuration nginx does the rewrite and returns a 200 status code. But it looks like that the php file is not executed. If I go to /horde/rpc.php directly it opens up the login dialog. So this seems to work correct. Firstly I was googling about the problem but could not find a working solution. So now I would like to ask you. The configuration should allow to access the ActiveSync part via the URL /horde/Microsoft-Server-ActiveSync. The horde webinterface is already accessible via /horde. My configuration looks like this: default-ssl.conf server { listen 443 ssl; ssl on; ssl_certificate /opt/nginx/conf/certs/server.crt; ssl_certificate_key /opt/nginx/conf/certs/server.key; server_name example.com; index index.html index.php; root /var/www; include sites-available/horde.conf; } horde.conf location /horde { rewrite_log on; rewrite ^/horde/Microsoft-Server-ActiveSync(.*)$ /horde/rpc.php$1 last; try_files $uri $uri/ /rampage.php?$args; location ~ \.php$ { try_files $uri =404; include sites-available/horde.fcgi-php.conf; } } horde.fcgi-php.conf include fastcgi_params; fastcgi_split_path_info ^(.+\.php)(/.+)$; fastcgi_param PATH_INFO $fastcgi_path_info; fastcgi_param PATH_TRANSLATED $document_root$fastcgi_path_info; fastcgi_pass unix:/var/run/php5-fpm.sock; fastcgi_index index.php; fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name; fastcgi_params (default nginx) fastcgi_param QUERY_STRING $query_string; fastcgi_param REQUEST_METHOD $request_method; fastcgi_param CONTENT_TYPE $content_type; fastcgi_param CONTENT_LENGTH $content_length; fastcgi_param SCRIPT_NAME $fastcgi_script_name; fastcgi_param REQUEST_URI $request_uri; fastcgi_param DOCUMENT_URI $document_uri; fastcgi_param DOCUMENT_ROOT $document_root; fastcgi_param SERVER_PROTOCOL $server_protocol; fastcgi_param HTTPS $https if_not_empty; fastcgi_param GATEWAY_INTERFACE CGI/1.1; fastcgi_param SERVER_SOFTWARE nginx/$nginx_version; fastcgi_param REMOTE_ADDR $remote_addr; fastcgi_param REMOTE_PORT $remote_port; fastcgi_param SERVER_ADDR $server_addr; fastcgi_param SERVER_PORT $server_port; fastcgi_param SERVER_NAME $server_name; # PHP only, required if PHP was built with --enable-force-cgi-redirect fastcgi_param REDIRECT_STATUS 200; The nginx log level is set to debug. The output after the request is: 2014/06/13 10:33:15 [notice] 17332#0: *1 "^/horde/Microsoft-Server-ActiveSync(.*)$" matches "/horde/Microsoft-Server-ActiveSync", client: XX.XX.XX.XX, server: example.com, request: "GET /horde/Microsoft-Server-ActiveSync HTTP/1.1", host: "example.com" 2014/06/13 10:33:15 [notice] 17332#0: *1 rewritten data: "/horde/rpc.php", args: "", client: XX.XX.XX.XX, server: example.com, request: "GET /horde/Microsoft-Server-ActiveSync HTTP/1.1", host: "example.com" All this is happening on a RaspberryPi with Raspbian GNU/Linux 7 (which is mainly a Debian Wheezy). So I guess the rewrite works but the php file is not processed?! Does anyone know where the problem is and how to fix it?

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  • Rails program is not being run on apache + passenger - only directory listing

    - by user909943
    I have successfully installed Phusion passenger + Apache 2 + Rails 3.1 program + git on a linux Debian 6. I ran passenger-install-apache2-module and followed the configuration instructions. I followed also the setup instructions at https://help.ubuntu.com/community/RubyOnRails#Configure%20Apache My program is in /var/www/myrailsproject and runs fine on webrick on my mac. When going to myhomepage.com (example) I only see directory listing. By preventing directory listing and setting Options -Indexes in < Document tag in /etc/apache2/sites-available default or myhomepage.com I get an error on my website: Forbidden You don't have permission to access / on this server. Apache/2.2.19 (Debian) Server at myhomepage.com Port 80 In /etc/apache2/apache.conf I added: ServerName myhomepage.com LoadModule passenger_module /usr/lib/ruby/gems/1.8/gems/passenger-3.0.8/ext/apache2/mod_passenger.so PassengerRoot /usr/lib/ruby/gems/1.8/gems/passenger-3.0.8 PassengerRuby /usr/bin/ruby1.8 In /etc/apache2/sites-available myhomepage.com: < VirtualHost *:80 ServerName myhomepage.com ServerAlias www.myhomepage.com DocumentRoot /var/www/myrailsproject/public ErrorLog /var/www/logs/error.log CustomLog /var/www/logs/access.log combined RailsEnv test RackEnv test RailsBaseURI /mayrailsproject < Directory /var/www/myrailsproject> Options -Indexes FollowSymLinks -MultiViews AllowOverride all Order allow,deny allow from all < /Directory> < Directory /var/www/myrailsproject/public> AllowOverride All Options -Indexes +FollowSymLinks MultiViews Order allow,deny Allow from all < /Directory> RailsSpawnMethod smart PassengerPoolIdleTime 1000 RailsAppSpawnerIdleTime 0 RailsFrameworkSpawnerIdleTime 0 PassengerMaxRequests 5000 PassengerStatThrottleRate 5 < /VirtualHost I think I have tried all possible combinations of values and variables in < Directory (and < Directory /, < Directory /var/www etc.) the dafault looks like: < VirtualHost *:80 ServerName myhomepage.com RailsBaseURI /myrailsproject DocumentRoot /var/www/myrailsproject/public RackEnv test RailsEnv test < Directory /var/www/myrailsproject> Options -Indexes FollowSymLinks -MultiViews AllowOverride None Order deny,allow Deny from all < /Directory> <Directory /root/public/myrailsproject/public> Options -Indexes FollowSymLinks -MultiViews AllowOverride All Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog ${APACHE_LOG_DIR}/error.log LogLevel warn CustomLog ${APACHE_LOG_DIR}/access.log combined Alias /doc/ "/usr/share/doc/" < Directory "/usr/share/doc/"> Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 < /Directory> < /VirtualHost So I wonder why my rails project is not being run, only directory listing. I do not have any index file in my project, routes.rb routes to root :to = 'static_pages#home' I think all permissions are as they should be. Thanks a lot in advance Regards Íris

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  • What is the best server or Ip address to use for prolonged testing?

    - by eldorel
    I usually run uptime/latency tests against (and from) two servers that we own at different sites and until recently I've used the google dns servers as a control group. However, I've realized there is a potential problem with monitoring latency over extended periods of time. Almost all of the major service providers are using ANYCAST. For short tests this doesn't matter, but I need to run a set of tests for at least a week to try and catch an intermittent problem, and a change in the anycast priority while trying to test latency will cause the latency values for that server to change accordingly. Since I'm submitting graphs of this data to the ISP, I need to avoid/account for as many variables as possible. Spikes in the data for only one of the tested servers will only cause headaches. So can anyone recommend servers that: are not using anycast are owned by an entity that has a good uptime reputation (so they can't claim that the problem is server-side) will respond to ICMP requests Have an available service that runs on TCP/UDP (http or dns preferably) Wont consider an automated request every 10 minutes to be abuse Are accessible from anywhere in the world Are not local to the isp ( consider this an investigation of a hostile party ) Thanks in advance. Edit: added #6 and #7 above. More info: I am attempting to demonstrate a network problem for an entire node of our local ISP's network. They are actively blaming the issue on the equipment installed at the customer sites (our backup site is one of these), and refuse to escalate the problem. (even though 2 of these businesses have ISP provided modems, and all of us have completely different routers/services running) I am already quite familiar with the need to test an isp controlled IP, but they are actively dropping all packets targeted at gateway ip addresses and are only passing traffic addressed beyond the gateways. So to demonstrate the issue, I am sending packets to other systems in the same node, systems one hop away from the affected node, and systems completely outside the network. Unfortunately, all of the systems I have currently are either administered directly by myself, or by people who are biased enough to assist me. I need to have several systems included in the trace/log/graphs that are 100% not in the control of either myself or the isp so that the graphs have a stable/unbiased control group. These requirements are straight from legal, I'm just trying to make sure that everything that could be argued to invalidate the data is already covered. In Summary: I need to be able to show tcp/udp/icmp as 3 separate data points, and I need to be able to show the connections inside the local node, from local node to another nearby node, from those 2 nodes to the internet, and through the internet to both verifiable servers and a control group that I have no control over whatsoever. Again, Google/opendns/yahoo/msn/facebook/etc all use anycast, which throws the numbers off every time the anycast caches expire, so I need suggestions of an IP or server that is available for this type of testing. I was hoping someone knew of a system run by someone such as ISC or ICANN, or perhaps even a .gov server (fcc or nsa maybe?) setup for this type of testing. Thanks again.

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  • How to stop windows resizing when the monitor display channel is turned off / switched to different source

    - by Heartspeace
    Have a new 6870 ati radeon adapter with its drivers set to 1080p 60hz resolution hooked up to a 2008 47" high end Samsung HDMI based TV. However, when the tv is turned to a different hdmi input -(when I come back into windows) somehow Windows decides to resize all the open apps to a lower resolution - including some of the side docked hidden pop-outs. When it resizes those though - it just sticked the pop-outs in the middle of the screen and all the resized windows from the open applications in the top left corner - all of them stacked on top of each other and resized to the smaller resolution. The things that seem to be ok after returning are the icons on the desktop, the taskbar, and the sidebar. Anyone have any knowledge of 1) how this happens 2) why it happens 3) how to stop it from resizing the applications and some of the docked pop-outs (they are not really resized after returning - they are just stuck in the middle of the screen approximately where they would be if the right or bottom sidebar should be if the screen was resized to that lower resolution). My hypothesis is that upon losing HDMI signal - that Windows is told by something (driver, or windows itself) that the resolution to be without a signal being present (noting that HDMI signals and handshakes are two way on HDMI devices. If it loses the signal or the tv is switched to another device - then the display adapter must figure that out and tell Windows or figures it out and designs randomly to change the display size). Any and all help is most appreciated. I asked AMD/ATI - but they said they don't know why or how this is happening. I was hoping that maybe this is THE place that the super users truly go to - those that develop display adapter drivers, or that dive deeply into these areas of windows. If there is better sites or just competing sites - please advise - noting I have already written AMD/ATI. HP Response / Additions 4/7/2011 It is really nice to get your reply Shinrai. (BTW is it proper etiquette on these forums to have a discussion?) Yet 'only one issue' - I am using a single display in this case - so Windows doesn't move application windows to another desktop. Windows (or something) decides to shrink the desktop it currently has and resize all windows to the maximum size of the desktop. As such I would be glad if Windows would just keep the current size of the one desktop that is in operation. I also know that this does NOT happen on monitors connected with DVI. There I have had one and two monitors setup and it doesn't resize those screens at all when disconnecting monitors, turning them off, whatever... they stay solid - everything in place - to such an extent that if you forgot the other monitor is off - you will have troubles finding some windows without using one of the control app utilities. So if I could even get the HDMI handling by Windows (or the display driver) ( 1] which is doing this anyway the display driver or Windows - and 2] where is that other resolution size (1024x768) coming from - its not the smallest and its not the largest?) to be having like DVI - Life would be golden (for this aspect anyway). ** found others with same problem in this thread: http://hardforum.com/showthread.php?t=1507324 Thanks, HP

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  • Optimise Apache for EC2 micro instance

    - by Shiyu Sekam
    I'm running apache2 on a EC2 micro instance with ~600 mb RAM. The instance was running for almost a year without problems, but in the last weeks it just keeps crashing, because the server reached MaxClients. The server basically runs few websites, one wordpress blog(not often used), company website(most used) and 2 small sites, which are just internal. The database for the blog runs on RDS, so there's no Mysql running on this web server. When I came to the company, the server already was setup and is running apache + mod_php + prefork. We want to migrate that in the future to a nginx + php-fpm, but it still needs further testing. So for now I have to stick with the old setup. I also use CloudFlare DDOS protection in front of the server, because it was attacked a couple of the times in the last weeks. My company don't want to pay money for a better web server at this point, so I have to stick with the micro instance also. Additionally the code for the website we run is really bad and slow and sometimes a single page load can take up to 15 seconds. The whole website is dynamic and written in PHP, so caching isn't really an option here. It's a customized search for users. I've already turned off KeepAlive, which improved the performance a little bit. My prefork config looks like the following: StartServers 2 MinSpareServers 2 MaxSpareServers 5 ServerLimit 10 MaxClients 10 MaxRequestsPerChild 100 The server just becomes unresponsive after a while running and I've run the following command to see how many connections there are: netstat | grep http | wc -l 75 Trying to restart apache helps for a short moment, but after that a while the apache process(es) become unresponsive again. I've the following modules enabled(output of apache2ctl -M) Loaded Modules: core_module (static) log_config_module (static) logio_module (static) version_module (static) mpm_prefork_module (static) http_module (static) so_module (static) alias_module (shared) authz_host_module (shared) deflate_module (shared) dir_module (shared) expires_module (shared) mime_module (shared) negotiation_module (shared) php5_module (shared) rewrite_module (shared) setenvif_module (shared) ssl_module (shared) status_module (shared) Syntax OK apache2.conf # Security ServerTokens OS ServerSignature On TraceEnable On ServerName "web.example.com" ServerRoot "/etc/apache2" PidFile ${APACHE_PID_FILE} Timeout 30 KeepAlive off User www-data Group www-data AccessFileName .htaccess <Files ~ "^\.ht"> Order allow,deny Deny from all Satisfy all </Files> <Directory /> Options FollowSymLinks AllowOverride None </Directory> DefaultType none HostnameLookups Off ErrorLog /var/log/apache2/error.log LogLevel warn EnableSendfile On #Listen 80 Include /etc/apache2/mods-enabled/*.load Include /etc/apache2/mods-enabled/*.conf Include /etc/apache2/ports.conf LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common LogFormat "%{Referer}i -> %U" referer LogFormat "%{User-agent}i" agent Include /etc/apache2/conf.d/*.conf Include /etc/apache2/sites-enabled/*.conf Vhost of main site <VirtualHost *:80> ServerName www.example.com ## Vhost docroot DocumentRoot /srv/www/jenkins/Web ## Directories, there should at least be a declaration for /srv/www/jenkins/Web <Directory /srv/www/jenkins/Web> AllowOverride All Order allow,deny Allow from all </Directory> ## Load additional static includes ## Logging ErrorLog /var/log/apache2/www.example.com.error.log LogLevel warn ServerSignature Off CustomLog /var/log/apache2/www.example.com.access.log combined ## Rewrite rules RewriteEngine On RewriteCond %{HTTP_HOST} !^www.example.com$ RewriteRule ^.*$ http://www.example.com%{REQUEST_URI} [R=301,L] ## Server aliases ServerAlias www.example.invalid ServerAlias example.com ## Custom fragment <Location /srv/www/jenkins/Web/library> Order Deny,Allow Deny from all </Location> <Files ~ "^\.(.+)"> Order deny,allow deny from all </Files> </VirtualHost>

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  • nginx + php-fpm - where are my $_GET params?

    - by egis
    I have a strange problem here. I just moved from apache + mod_php to nginx + php-fpm. Everything went fine except this one problem. I have a site, let's say example.com. When I access it like example.com?test=get_param $_SERVER['REQUEST_URI'] is /?test=get_param and there is a $_GET['test'] also. But when I access example.com/ajax/search/?search=get_param $_SERVER['REQUEST_URI'] is /ajax/search/?search=get_param yet there is no $_GET['search'] (there is no $_GET array at all). I'm using Kohana framework. which routes /ajax/search to controller, but I've put phpinfo() at index.php so I'm checking for $_GET variables before framework does anything (this means that disapearing get params aren't frameworks fault). My nginx.conf is like this worker_processes 4; pid logs/nginx.pid; events { worker_connections 1024; } http { index index.html index.php; autoindex on; autoindex_exact_size off; include mime.types; default_type application/octet-stream; server_names_hash_bucket_size 128; log_format main '$remote_addr - $remote_user [$time_local] "$request" ' '$status $body_bytes_sent "$http_referer" ' '"$http_user_agent" "$http_x_forwarded_for"'; access_log logs/access.log main; error_log logs/error.log debug; sendfile on; tcp_nopush on; tcp_nodelay off; keepalive_timeout 2; gzip on; gzip_comp_level 2; gzip_proxied any; gzip_types text/plain text/css application/x-javascript text/xml application/xml application/xml+rss text/javascript; include sites-enabled/*; } and example.conf is like this server { listen 80; server_name www.example.com; rewrite ^ $scheme://example.com$request_uri? permanent; } server { listen 80; server_name example.com; root /var/www/example/; location ~ /\. { return 404; } location / { try_files $uri $uri/ /index.php; } location ~ \.php$ { fastcgi_pass 127.0.0.1:9000; fastcgi_index index.php; fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name; include /usr/local/nginx/conf/fastcgi_params; } location ~* ^/(modules|application|system) { return 403; } # serve static files directly location ~* ^.+.(jpg|jpeg|gif|css|png|js|ico|html|xml|txt)$ { access_log off; expires 30d; } } fastcgi_params is like this fastcgi_param QUERY_STRING $query_string; fastcgi_param REQUEST_METHOD $request_method; fastcgi_param CONTENT_TYPE $content_type; fastcgi_param CONTENT_LENGTH $content_length; fastcgi_param SCRIPT_NAME $fastcgi_script_name; fastcgi_param REQUEST_URI $request_uri; fastcgi_param DOCUMENT_URI $document_uri; fastcgi_param DOCUMENT_ROOT $document_root; fastcgi_param SERVER_PROTOCOL $server_protocol; fastcgi_param GATEWAY_INTERFACE CGI/1.1; fastcgi_param SERVER_SOFTWARE nginx/$nginx_version; fastcgi_param REMOTE_ADDR $remote_addr; fastcgi_param REMOTE_PORT $remote_port; fastcgi_param SERVER_ADDR $server_addr; fastcgi_param SERVER_PORT $server_port; fastcgi_param SERVER_NAME $server_name; # PHP only, required if PHP was built with --enable-force-cgi-redirect fastcgi_param REDIRECT_STATUS 200; fastcgi_connect_timeout 60; fastcgi_send_timeout 180; fastcgi_read_timeout 180; fastcgi_buffer_size 128k; fastcgi_buffers 4 256k; fastcgi_busy_buffers_size 256k; fastcgi_temp_file_write_size 256k; fastcgi_intercept_errors on; fastcgi_param QUERY_STRING $query_string; fastcgi_param PATH_INFO $fastcgi_path_info; What is the problem here? By the way there are few more sites on the same server, both Kohana based and plain php, that are working perfectly.

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  • nginx + php-fpm - where are my $_GET params?

    - by egis
    Hello everyone, I have a strange problem here. I just moved from apache + mod_php to nginx + php-fpm. Everything went fine except this one problem. I have a site, let's say example.com. When I access it like example.com?test=get_param $_SERVER['REQUEST_URI'] is /?test=get_param and there is a $_GET['test'] also. But when I access example.com/ajax/search/?search=get_param $_SERVER['REQUEST_URI'] is /ajax/search/?search=get_param yet there is no $_GET['search'] (there is no $_GET array at all). I'm using Kohana framework. which routes /ajax/search to controller, but I've put phpinfo() at index.php so I'm checking for $_GET variables before framework does anything (this means that disapearing get params aren't frameworks fault). My nginx.conf is like this worker_processes 4; pid logs/nginx.pid; events { worker_connections 1024; } http { index index.html index.php; autoindex on; autoindex_exact_size off; include mime.types; default_type application/octet-stream; server_names_hash_bucket_size 128; log_format main '$remote_addr - $remote_user [$time_local] "$request" ' '$status $body_bytes_sent "$http_referer" ' '"$http_user_agent" "$http_x_forwarded_for"'; access_log logs/access.log main; error_log logs/error.log debug; sendfile on; tcp_nopush on; tcp_nodelay off; keepalive_timeout 2; gzip on; gzip_comp_level 2; gzip_proxied any; gzip_types text/plain text/css application/x-javascript text/xml application/xml application/xml+rss text/javascript; include sites-enabled/*; } and example.conf is like this server { listen 80; server_name www.example.com; rewrite ^ $scheme://example.com$request_uri? permanent; } server { listen 80; server_name example.com; root /var/www/example/; location ~ /\. { return 404; } location / { try_files $uri $uri/ /index.php; } location ~ \.php$ { fastcgi_pass 127.0.0.1:9000; fastcgi_index index.php; fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name; include /usr/local/nginx/conf/fastcgi_params; } location ~* ^/(modules|application|system) { return 403; } # serve static files directly location ~* ^.+.(jpg|jpeg|gif|css|png|js|ico|html|xml|txt)$ { access_log off; expires 30d; } } fastcgi_params is like this fastcgi_param QUERY_STRING $query_string; fastcgi_param REQUEST_METHOD $request_method; fastcgi_param CONTENT_TYPE $content_type; fastcgi_param CONTENT_LENGTH $content_length; fastcgi_param SCRIPT_NAME $fastcgi_script_name; fastcgi_param REQUEST_URI $request_uri; fastcgi_param DOCUMENT_URI $document_uri; fastcgi_param DOCUMENT_ROOT $document_root; fastcgi_param SERVER_PROTOCOL $server_protocol; fastcgi_param GATEWAY_INTERFACE CGI/1.1; fastcgi_param SERVER_SOFTWARE nginx/$nginx_version; fastcgi_param REMOTE_ADDR $remote_addr; fastcgi_param REMOTE_PORT $remote_port; fastcgi_param SERVER_ADDR $server_addr; fastcgi_param SERVER_PORT $server_port; fastcgi_param SERVER_NAME $server_name; # PHP only, required if PHP was built with --enable-force-cgi-redirect fastcgi_param REDIRECT_STATUS 200; fastcgi_connect_timeout 60; fastcgi_send_timeout 180; fastcgi_read_timeout 180; fastcgi_buffer_size 128k; fastcgi_buffers 4 256k; fastcgi_busy_buffers_size 256k; fastcgi_temp_file_write_size 256k; fastcgi_intercept_errors on; fastcgi_param QUERY_STRING $query_string; fastcgi_param PATH_INFO $fastcgi_path_info; What is the problem here? By the way there are few more sites on the same server, both Kohana based and plain php, that are working perfectly.

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  • I am getting a 400 Bad Request error when using Nginx and PHP-FPM, why?

    - by Bob
    I am trying to run a website (that requires PHP - it technically doesn't require MySQL at this time, but it may sometime in the near future as I continue developing it, so I went ahead and installed that as well) using nginx 1.2.4 and PHP-FPM 5.3.3 on Ubuntu 12.04.1 LTS. As far as I know, I haven't done anything wrong, but clearly something is not quite right - I seem to be getting a 400 Bad Request error whenever I try to browse to my website. I've been mostly following one guide, and I've done more or less everything it recommends, except for not setting up PHP-FPM to use a Unix Socket and I used service as opposed to /etc/init.d/ when starting/stopping nginx, PHP, and MySQL. Anyways, here are my relevant configuration files (I have only censored personal/sensitive details, like my domain name - which contains my real name): /etc/nginx/nginx.conf user www-data; worker_processes 4; pid /var/run/nginx.pid; events { worker_connections 768; # multi_accept on; } http { ## # Basic Settings ## sendfile on; tcp_nopush on; tcp_nodelay on; keepalive_timeout 15; types_hash_max_size 2048; # server_tokens off; # server_names_hash_bucket_size 64; # server_name_in_redirect off; include /etc/nginx/mime.types; default_type application/octet-stream; ## # Logging Settings ## access_log /var/log/nginx/access.log; error_log /var/log/nginx/error.log; ## # Gzip Settings ## gzip on; gzip_disable "msie6"; # gzip_vary on; # gzip_proxied any; # gzip_comp_level 6; # gzip_buffers 16 8k; # gzip_http_version 1.1; # gzip_types text/plain text/css application/json application/x-javascript text/xml application/xml application/xml+rss text/javascript; ## # nginx-naxsi config ## # Uncomment it if you installed nginx-naxsi ## #include /etc/nginx/naxsi_core.rules; ## # nginx-passenger config ## # Uncomment it if you installed nginx-passenger ## #passenger_root /usr; #passenger_ruby /usr/bin/ruby; ## # Virtual Host Configs ## include /etc/nginx/conf.d/*.conf; include /etc/nginx/sites-enabled/*; } /etc/nginx/sites-enabled/subdomain.mydomain.net server { listen 80; # listen for IPv4 listen [::]:80; # listen for IPv6 server_name www.subdomain.mydomain.net subdomain.mydomain.net; access_log /srv/www/subdomain.mydomain.net/logs/access.log; error_log /srv/www/subdomain.mydomain.net/logs/error.log; location / { root /srv/www/subdomain.mydomain.net/public; index index.php; } location ~ \.php$ { try_files $uri =400; include fastcgi_params; fastcgi_split_path_info ^(.+\.php)(/.+)$; fastcgi_pass 127.0.0.1:9000; fastcgi_index index.php; fastcgi_param SCRIPT_FILENAME /srv/www/subdomain.mydomain.net/public$fastcgi_script_name; } } All the directories listed in the configuration files above are correct on my server (to the extent of my knowledge). I have not included /etc/php5/fpm/pool.d/www.conf or /etc/php5/fpm/php.ini in this post as they're rather long, but I have posted them on Pastebin: http://pastebin.com/ensErJD8 and http://pastebin.com/T23dt7vM, respectively. Although, the only thing I've changed in either of the two files was in php.ini, where I set expose_php to off so as to hide the .php file extension from users. What can I do to resolve my issue? Please let me know if I need to supply any additional details.

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  • Week in Geek: USDA Chooses Microsoft for Cloud Services Edition

    - by Asian Angel
    This week we learned how to create geeky LED holiday lights with old bottles, dig deeper in Windows Defrag via the command prompt, use Google Chrome’s drag/drop feature to upload files easier, find great gift recommendations by looking through the How-To Geek holiday gift guide, and have fun adding Merry Christmas fonts to our computers. Photo by ntr23. Random Geek Links It has been a busy week, so we have extra news link goodness with information that is good for you to know. USDA making the move to Microsoft The U.S. Department of Agriculture has announced that it has chosen Microsoft to host things like e-mail, instant messaging, and collaboration through the software giant’s Business Productivity Online Suite. Google says it was cut off from USDA project bid Google is claiming that it was not given a chance to bid on a cloud-computing project for the U.S. Department of Agriculture, for which the contract was awarded to rival Microsoft. Apache is being forced into a Java Fork When Oracle rolled over Apache and Google’s objections to its Java plans in December, the scene was set for Apache to leave and, eventually, force a Java code fork. Tumblr explains daylong outage After experiencing an outage that started on Sunday afternoon and stretched through most of the day yesterday, Tumblr has explained what happened. Google demos Chrome OS, launches pilot program During a press briefing this week in San Francisco, Google launched the Chrome application store and demonstrated Chrome OS, its browser-centric netbook operating system. Don’t expect Spotify in U.S. this holiday season As of last week, Spotify had yet to sign a single licensing deal with a major label, after spending more than a year negotiating, multiple music sources told CNET. December 2010 Patch Tuesday will come with most bulletins ever According to the Microsoft Security Response Center, Microsoft will issue 17 Security Bulletins addressing 40 vulnerabilities on Tuesday, December 14. It will also host a webcast to address customer questions the following day. Hacker plants back door in Symbian firmware Indian hacker Atul Alex has had a look at the firmware for Symbian S60 smartphones and come up with a back door for it. PC quarantines raise tough complexities The concept of quarantining PCs to prevent widespread infection is “interesting, but difficult to implement, with far too many problems”, said security experts. Symantec: DDoS attacks hard to defend It has surfaced that the distributed denial of service (DDoS) attacks on Visa and MasterCard Web sites on Wednesday were carried out by a toolkit known as low orbit ion cannon (LOIC). Web Sockets and the risks of unfinished standards Enthusiasm for a promising new standard called Web Sockets has quickly cooled in some quarters as a potential security problem led some browser makers to hastily postpone support. Internet Explorer 9 to get tracking protection Microsoft is making changes to Internet Explorer 9’s security features that will better enable users to keep sites from tracking their activity across browsing sessions. NASA sold PCs with sensitive data NASA failed to remove sensitive data from computers that it sold, according to an audit report released this week. Cybercrooks create fake Amazon receipts The bad guys have created yet another online scam, this one involving fake Amazon receipts. World of Warcraft character move fees waived Until December 22, Blizzard will allow free realm transfers from 25 highly populated servers to alleviate log-in queues or performance issues. (The free transfers are one-way and one-time only.) SpaceX Dragon reaches orbit atop a Falcon with a fiery tail The Space Exploration Technologies corporation has become the first nongovernmental entity to put a vehicle into low Earth orbit. Geek Video of the Week If birds have wings, then why are the Angry Birds using slingshots? Photo by Dorkly Bits. Wait… Birds have Wings, Why are the Angry Ones Using Slingshots? Sysadmin Geek Tips How To Setup Email Alerts on Linux Using Gmail or SMTP Linux machines may require administrative intervention in countless ways, but without manually logging into them how would you know about it? Here’s how to setup emails to get notified when your machines want some tender love and attention. Random TinyHacker Links Red Panda Webcam Support Firefox and the Knoxville Zoo’s Red Panda program. Christmas Icons (Icons we like) Superb set of holiday icons by lgp85 at deviantArt. Download the .zip and use as .png or convert to .ico at Convertico.com or with tiny app Imagicon. Super User Questions Enjoy reading the great answers to this week’s popular questions from Super User Useful USB boot disks? DVD/CD burning .zip: is it more reliable, faster, longer lasting to burn a zip of files rather than the files as a folder? What are other ways to backup my files if I do not have an external drive? Anti virus what is the difference between these all? How can I block all Facebook elements/content? How-To Geek Weekly Article Recap Have you had a busy week between work and preparing for the holidays? Get caught up on your HTG reading with our hottest articles of the week. 20 Windows Keyboard Shortcuts You Might Not Know The 50 Best Registry Hacks that Make Windows Better LCD? LED? Plasma? The How-To Geek Guide to HDTV Technology HTG Explains: Which Linux File System Should You Choose? How to Use and Customize Google Chrome Web Apps One Year Ago on How-To Geek This week’s batch of retro geeky goodness is all about customizing Windows 7. ClassicShell Adds Classic Start Menu and Explorer Features to Windows 7 Get an Aero-Styled Classic Start Menu in Windows 7 Customize the Windows 7 Logon Screen Get the Classic Style Network Activity Indicator Back in Windows 7 How To Enable Check Boxes for Items In Windows 7 The Geek Note We would like you to join us in welcoming Jason Fitzpatrick to the writing staff here at How-To Geek. He started with us this past week, so take some time to read through his articles about the Wii, Kindle, & PlayStation 2 Peripherals and leave a friendly comment to say “Hi”! Got a great tip to share? Make sure to send it in to us at [email protected]. Photo by real00. Latest Features How-To Geek ETC The 50 Best Registry Hacks that Make Windows Better The How-To Geek Holiday Gift Guide (Geeky Stuff We Like) LCD? LED? Plasma? The How-To Geek Guide to HDTV Technology The How-To Geek Guide to Learning Photoshop, Part 8: Filters Improve Digital Photography by Calibrating Your Monitor Our Favorite Tech: What We’re Thankful For at How-To Geek Settle into Orbit with the Voyage Theme for Chrome and Iron Awesome Safari Compass Icons Set Escape from the Exploding Planet Wallpaper Move Your Tumblr Blog to WordPress Pytask is an Easy to Use To-Do List Manager for Your Ubuntu System Snowy Christmas House Personas Theme for Firefox

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  • Week in Geek: FBI Back Door in OpenBSD Edition

    - by Asian Angel
    This week we learned how to migrate bookmarks from Delicious to Diigo, fix annoying arrows, play old-school DOS games, schedule smart computer shutdowns, use breaks in Microsoft Word to better format documents, check the condition of hard-disks using Linux disk utilities, & what the Linux fstab is and how it works. Photo by Jameson42. Random Geek Links Another week with extra news link goodness to help keep you up to date. Photo by justmakeit. Report of FBI back door roils OpenBSD community Allegations that the FBI surreptitiously placed a back door into the OpenBSD operating system have alarmed the computer security community, prompting calls for an audit of the source code and claims that the charges must be a hoax. Fortinet: Job outlook improving for cybercrooks In an ironic twist in the job market, more positions will open up for developers who can write customized malware packers, people who can break CAPTCHA codes, and distributors who can spread malicious code, according to Fortinet. Enisa: Malware for smartphones is a ’serious risk’ Businesses and consumers are at risk of data breaches through smartphone use, according to the European Network and Information Security Agency. The trick with the f: Google and Microsoft web sites distribute malware Last week, Google’s DoubleClick advertising platform and Microsoft’s rad.msn.com online ad network briefly distributed malware to other web sites in the form of advertising banners. New scam tactic: Fake disk defraggers It would appear that scammers are trying out new programs to see which might best confuse potential victims and evade detection by legitimate antivirus software. Microsoft closes IE and Stuxnet holes As previously announced, Microsoft has released 17 security updates to close 40 security holes. All four Windows holes so far disclosed in connection with Stuxnet have now been closed. Microsoft Offers H.264 Support to Firefox on Windows via Add-On The new HTML5 Extension for Windows Media Player Firefox Plug-in add-on from Microsoft offers users that are running Firefox on Windows 7 H.264 support for HTML5 video playback. Google proclaims Chrome business-ready Google has announced that Chrome is ready for corporate use. Microsoft Tells Exchange Customers to Think Twice Before Opting for Google Message Continuity This week, Microsoft is telling companies still running Exchange 2010’s precursors that they should carefully consider the implications of embracing Google Message Continuity. Who Google has in mind for its Chrome OS users Steven Vaughan-Nichols explains why he feels that Chrome OS will be ideal for either office-workers or people who need a computer, but do not know the first thing about how to use one safely. Oracle takes office suite to the cloud Oracle has introduced Cloud Office 1.0, a cloud-based version of its office suite, which is aimed at web and mobile users. Mozilla pays premiums for reports of vulnerabilities The Mozilla Foundation has followed Google’s example by expanding its rewards program for reports of vulnerabilities in its Web applications. Who bought those 882 Novell patents? Not just Microsoft The mysterious CPTN Holdings — the organization that bought the 882 Novell patents as part of the terms of the Attachmate acquisition of Novell – has been unmasked (Microsoft, Apple, EMC and Oracle). Appeals court: Feds need warrants for e-mail Police must obtain search warrants before perusing Internet users’ e-mail records, a federal appeals court ruled today in a landmark decision that struck down part of a 1986 law allowing warrantless access. Geek Video of the Week What happens when someone plays a wicked prank by shoveling crazy snow paths that lead to dead ends or turn back on themselves? Watch to find out! Photo by CollegeHumor. Janitor Snow Shoveling Prank Random TinyHacker Links The Oatmeal on Cat vs Internet What lengths will our poor neglected kitty hero have to go to in order to get some attention? Guide On Using JoliCloud With Windows JoliCloud is a nifty operating system that’s made for people who need a light-weight OS that’s mostly cloud based. Check this guide on using it with Windows. Use Cameyo to Easily Create Portable Programs Here’s a nifty tool to make portable apps out of programs in Windows. Check out the guide to do it. Better Family Tech Support A nice new site by Google to help members of family understand how computers work. Track Your Stolen Mobile Phone With F-Secure A useful anti-theft tool for your mobile phone. Super User Questions Another week with great answers to popular questions from Super User. What Chrome password manager fits my requirements? What’s the best way to be able to reimage windows computers? Could you suggest feature-rich disk-based personal backup program for linux (and I’ve seen a few)? What is IPv6 and why should I care? Is there any way to find out what programs are trying to connect to Internet on windows? How-To Geek Weekly Article Recap Here are our hottest articles full of geeky goodness from this past week at HTG. 20 OS X Keyboard Shortcuts You Might Not Know Microsoft Security Essentials 2.0 Kills Viruses Dead. Download It Now. Is Your Desktop Printer More Expensive Than Printing Services? Ask the Readers: Would You Be Willing to Give Windows Up and Use a Different O.S.? The Twelve Days of Geekmas One Year Ago on How-To Geek Enjoy reading through our latest batch of retro-geek goodness from one year ago. Macrium Reflect is a Free and Easy To Use Backup Utility How To Turn a Physical Computer Into A Virtual Machine with Disk2vhd How To Restore Windows 7 from a System Image How To Manage Hard Drive Space Used by Windows 7 Backup and Restore How To Manage Hibernate Mode in Windows 7 The Geek Note That is all we have for you this week, so see you back here again after the holidays! Got a great tip? Send it in to us at [email protected]. Photo by mitjamavsar. Latest Features How-To Geek ETC The Complete List of iPad Tips, Tricks, and Tutorials The 50 Best Registry Hacks that Make Windows Better The How-To Geek Holiday Gift Guide (Geeky Stuff We Like) LCD? LED? Plasma? The How-To Geek Guide to HDTV Technology The How-To Geek Guide to Learning Photoshop, Part 8: Filters Improve Digital Photography by Calibrating Your Monitor Deathwing the Destroyer – WoW Cataclysm Dragon Wallpaper Drag2Up Lets You Drag and Drop Files to the Web With Ease The Spam Police Parts 1 and 2 – Goodbye Spammers [Videos] Snow Angels Theme for Windows 7 Exploring the Jungle Ruins Wallpaper Protect Your Privacy When Browsing with Chrome and Iron Browser

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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Scott Guthrie in Glasgow

    - by Martin Hinshelwood
    Last week Scott Guthrie was in Glasgow for his new Guathon tour, which was a roaring success. Scott did talks on the new features in Visual Studio 2010, Silverlight 4, ASP.NET MVC 2 and Windows Phone 7. Scott talked from 10am till 4pm, so this can only contain what I remember and I am sure lots of things he discussed just went in one ear and out another, however I have tried to capture at least all of my Ohh’s and Ahh’s. Visual Studio 2010 Right now you can download and install Visual Studio 2010 Candidate Release, but soon we will have the final product in our hands. With it there are some amazing improvements, and not just in the IDE. New versions of VB and C# come out of the box as well as Silverlight 4 and SharePoint 2010 integration. The new Intellisense features allow inline support for Types and Dictionaries as well as being able to type just part of a name and have the list filter accordingly. Even better, and my personal favourite is one that Scott did not mention, and that is that it is not case sensitive so I can actually find things in C# with its reasonless case sensitivity (Scott, can we please have an option to turn that off.) Another nice feature is the Routing engine that was created for ASP.NET MVC is now available for WebForms which is good news for all those that just imported the MVC DLL’s to get at it anyway. Another fantastic feature that will need some exploring is the ability to add validation rules to your entities and have them validated automatically on the front end. This removes the need to add your own validators and means that you can control an objects validation rules from a single location, the object. A simple command “GridView.EnableDynamicData(gettype(product))“ will enable this feature on controls. What was not clear was wither there would be support for this in WPF and WinForms as well. If there is, we can write our validation rules once and use everywhere. I was disappointed to here that there would be no inbuilt support for the Dynamic Language Runtime (DLR) with VS2010, but I think it will be there for .vNext. Because I have been concentrating on the Visual Studio ALM enhancements to VS2010 I found this section invaluable as I now know at least some of what I missed. Silverlight 4 I am not a big fan of Silverlight. There I said it, and I will probably get lynched for it. My big problem with Silverlight is that most of the really useful things I leaned from WPF do not work. I am only going to mention one thing and that is “x:Type”. If you are a WPF developer you will know how much power these 6 little letters provide; the ability to target templates at object types being the the most magical and useful. But, and this is a massive but, if you are developing applications that MUST run on platforms other than windows then Silverlight is your only choice (well that and Flash, but lets just not go there). And Silverlight has a huge install base as well.. 60% of all internet connected devices have Silverlight. Can Adobe say that? Even though I am not a fan of it my current project is a Silverlight one. If you start your XAML experience with Silverlight you will not be disappointed and neither will the users of the applications you build. Scott showed us a fantastic application called “Silverface” that is a Silverlight 4 Out of Browser application. I have looked for a link and can’t find one, but true to form, here is a fantastic WPF version called Fish Bowl from Microsoft. ASP.NET MVC 2 ASP.NET MVC is something I have played with but never used in anger. It is definitely the way forward, but WebForms is not dead yet. there are still circumstances when WebForms are better. If you are starting from greenfield and you are using TDD, then MVC is ultimately the only way you can go. New in version 2 are Dynamic Scaffolding helpers that let you control how data is presented in the UI from the Entities. Adding validation rules and other options that make sense there can help improve the overall ease of developing the UI. Also the Microsoft team have heard the cries of help from the larger site builders and provided “Areas” which allow a level of categorisation to your Controllers and Views. These work just like add-ins and have their own folder, but also have sub Controllers and Views. Areas are totally pluggable and can be dropped onto existing sites giving the ability to have boxed products in MVC, although what you do with all of those views is anyone's guess. They have been listening to everyone again with the new option to encapsulate UI using the Html.Action or Html.ActionRender. This uses the existing  .ascx functionality in ASP.NET to render partial views to the screen in certain areas. While this was possible before, it makes the method official thereby opening it up to the masses and making it a standard. At the end of the session Scott pulled out some IIS goodies including the IIS SEO Toolkit which can be used to verify your own site is “good” for search engine consumption. Better yet he suggested that you run it against your friends sites and shame them with how bad they are. note: make sure you have fixed yours first. Windows Phone 7 Series I had already seen the new UI for WP7 and heard about the developer story, but Scott brought that home by building a twitter application in about 20 minutes using the emulator. Scott’s only mistake was loading @plip’s tweets into the app… And guess what, it was written in Silverlight. When Windows Phone 7 launches you will be able to use about 90% of the codebase of your existing Silverlight application and use it on the phone! There are two downsides to the new WP7 architecture: No, your existing application WILL NOT work without being converted to either a Silverlight or XNA UI. NO, you will not be able to get your applications onto the phone any other way but through the Marketplace. Do I think these are problems? No, not even slightly. This phone is aimed at consumers who have probably never tried to install an application directly onto a device. There will be support for enterprise apps in the future, but for now enterprises should stay on Windows Phone 6.5.x devices. Post Event drinks At the after event drinks gathering Scott was checking out my HTC HD2 (released to the US this month on T-Mobile) and liked the Windows Phone 6.5.5 build I have on it. We discussed why Microsoft were not going to allow Windows Phone 7 Series onto it with my understanding being that it had 5 buttons and not 3, while Scott was sure that there was more to it from a hardware standpoint. I think he is right, and although the HTC HD2 has a DX9 compatible processor, it was never built with WP7 in mind. However, as if by magic Saturday brought fantastic news for all those that have already bought an HD2: Yes, this appears to be Windows Phone 7 running on a HTC HD2. The HD2 itself won't be getting an official upgrade to Windows Phone 7 Series, so all eyes are on the ROM chefs at the moment. The rather massive photos have been posted by Tom Codon on HTCPedia and they've apparently got WiFi, GPS, Bluetooth and other bits working. The ROM isn't online yet but according to the post there's a beta version coming soon. Leigh Geary - http://www.coolsmartphone.com/news5648.html  What was Scott working on on his flight back to the US?   Technorati Tags: VS2010,MVC2,WP7S,WP7 Follow: @CAMURPHY, @ColinMackay, @plip and of course @ScottGu

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  • SharePoint – The Most Important Feature

    - by Bil Simser
    Watching twitter and doing a search for SharePoint and you see a lot (almost one every few minutes) of tweets about the top 10 new features in SharePoint. What answer do you get when you ask the question, “What’s the most important feature in SharePoint?”. Chances are the answer will vary. Some will say it’s the collaboration aspect, others might say it’s the new ribbon interface, multi-item editing, external content types, faceted search, large list support, document versioning, Silverlight, etc. The list goes on. However I think most people might be missing the most important feature that’s sitting right under their noses all this time. The most important feature of SharePoint? It’s called User Empowerment. Huh? What? Is that something I find in the Site Actions menu? Nope. It’s something that’s always been there in SharePoint, you just need to get the word out and support it. How many times have you had a team ask you for a team site (assuming you had SharePoint up and running). Or to create them a contact list. Or how long have you employed that guy in the corner who’s been copying and pasting content from Corporate Communications into the web from a Word document. Let’s stop the insanity. It doesn’t have to be this way. SharePoint’s strongest feature isn’t anything you can find in the Site Settings screen or Central Admin. It’s all about empowering your users and letting them take control of their content. After all, SharePoint really is a bunch of tools to allow users to collaborate on content isn’t it? So why are you stepping in as IT and helping the user every moment along the way. It’s like having to ask users to fill out a help desk ticket or call up the Windows team to create a folder on their desktop or rearrange their Start menu. This isn’t something IT should be spending their time doing nor is it something the users should be burdened with having to wait until their friendly neighborhood tech-guy (or gal) shows up to help them sort the icons on their desktop. SharePoint IS all about empowerment. Site owners can create whatever lists and libraries they need for their team, and if the template isn’t there they can always turn to my friend and yours, the Custom List. From that can spew forth approval tracking systems, new hire checklists, and server inventory. You’re only limited by your imagination and needs. Users should be able to create new sites as they need. Want a blog to let everyone know what your team is up to? Go create one, here’s how. What’s a blog you ask? Here’s what it is and why you would use one. SharePoint is the shift in the balance of power and you need, and an IT group, let go of certain responsibilities and let your users run with the tools. A power user who knows how to create sites and what features are available to them can help a team go from the forming stage to the storming stage overnight. Again, this all hinges on you as an IT organization and what you can and empower your users with as far as features go. Running with tools is great if you know how to use them, running with scissors not recommended unless you enjoy trips to the hospital. With Great Power comes Great Responsibility so don’t go out on Monday and send out a memo to the organization saying “This Bil guy says you peeps can do anything so here it is, knock yourself out” (for one, they’ll have *no* idea who this Bil guy is). This advice comes with the task of getting your users ready for empowerment. Whether it’s through some kind of internal training sessions, in-house documentation; videos; blog posts; on how to accomplish things in SharePoint, or full blown one-on-one sit downs with teams or individuals to help them through their problems. The work is up to you. Helping them along also should be part of your governance (you do have one don’t you?). Just because you have InfoPath client deployed with your Office suite, doesn’t mean users should just start publishing forms all over your SharePoint farm. There should be some governance behind that in what you’ll support and what is possible. The other caveat to all this is that SharePoint is not everything for everyone. It can’t cook you breakfast and impregnate your cat or solve world hunger. It also isn’t suited for every IT solution out there. It’s a horrible source control system (even though some people try to use it as such) and really can’t do financials worth a darn. Again, governance is key here and part of that governance and your responsibility in setting up and unleashing SharePoint into your organization is to provide users guidance on what should be in SharePoint and (more importantly) what should not be in SharePoint. There are boundaries you have to set where you don’t want your end users going as they might be treading into trouble. Again, this is up to you to set these constraints and help users understand why these pylons are there. If someone understands why they can’t do something they might have a better understanding and respect for those that put them there in the first place. Of course you’ll always have the power-users who want to go skiing down dead mans curve so this doesn’t work for everyone, but you can catch the majority of the newbs who don’t wander aimlessly off the beaten path. At the end of the day when all things are going swimmingly your end users should be empowered to solve the needs they have on a day to day basis and not having to keep bugging the IT department to help them create a view to show only approved documents. I wouldn’t go as far as business users building out full blown solutions and handing the keys to SharePoint Designer or (worse) Visual Studio to power-users might not be a path you want to go down but you also don’t have to lock up the SharePoint system in a tight box where users can’t use what’s there. So stop focusing on the shiny things in SharePoint and maybe consider making a shift to what’s really important. Making your day job easier and letting users get the most our of your technology investment.

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  • XNA Notes 010

    - by George Clingerman
    With GDC 2011 wrapping up there were a LOT of great interviews and posts with and about XNA and XBLIG and some of our more notorious developers. Definitely worth spending many, many hours watching, listening and reading all those. Very inspiring! Also, don’t forget to get signed up for Dream Build Play! And just as an early warning reminder do NOT, I repeat do NOT wait to submit your game the last day. There are major issues submitting the last day every year and you do not want all your hard work to be hanging on whether your entry actually went through in that last day. Plan on submitting a few days if not a week before. I’m serious, you’ll thank yourself later! Now on to what’s happening in the XNA community! Time Critical XNA News: PAX East Meet Up (really wish I was going!) http://forums.create.msdn.com/forums/p/71921/439262.aspx Want to stay panicked about the countdown to Dream Build Play? Mike McLaughlin shares his DBP countdown clock http://twitter.com/#!/mikebmcl/status/44454458960252928 XNA Team: Nick Gravelyn Only needs less than 600 new users in his unique marketing plan for Pixel Man 2 http://nickgravelyn.com/pixelman2/ And hares his ad revenue numbers with his XNA WP7 games http://theoneswiththelight.com/2011/my-results-with-ad-revenue-for-wp7-games/ XNA MVPs: Andy “The ZMan” Dunn posts his 15,000th App Hub forum post and shares a few thoughts on the MVP summit http://forums.create.msdn.com/forums/t/77625.aspx Chris Williams shares his thoughts on the MVP summit http://geekswithblogs.net/cwilliams/archive/2011/03/07/144229.aspx XNA Developers: Nathan Fouts of Mommy’s Best games Wraps up GDC http://mommysbest.blogspot.com/2011/03/gdc-2011-wrapped.html And shares the wonderful screenshots from Serious Sam. (I’m so jealous people at PAX East willl be playing a demo of this game!) http://mommysbest.blogspot.com/2011/03/serious-sam-double-d.html James Silva of Ska Studios announces http://www.ska-studios.com/2011/03/09/vampire-smile-at-hotel-sierra/ http://www.ska-studios.com/2011/03/08/vengeance-begins-april-6th/ http://www.ska-studios.com/2011/03/04/good-morning-gato-52/ Michael McLaughlin writes an extremely useful set of tips for XNA WP7 developers http://geekswithblogs.net/mikebmcl/archive/2011/03/10/tips-for-xna-wp7-developers.aspx Robert Boyd “the one man XBLIG improving machine” posts his 9 tips for marketing an Xbox LIVE Indie Gam http://www.gamasutra.com/blogs/RobertBoyd/20110309/7183/9_Tips_for_XBLIG_Marketing.php http://forums.create.msdn.com/forums/p/77534/470586.aspx#470586 And shares his day by day experience at GDC this year http://www.gamasutra.com/blogs/RobertBoyd/20110301/7118/GDC_Saves_the_World__Impressions_Day_1.php http://www.gamasutra.com/blogs/RobertBoyd/20110301/7123/GDC_Saves_the_World__Impressions_Day_2.php http://www.gamasutra.com/blogs/RobertBoyd/20110303/7129/GDC_Saves_the_World__Impressions_Day_3.php http://www.gamasutra.com/blogs/RobertBoyd/20110307/7133/GDC_Saves_the_World__Impressions_Day_4.php http://www.gamasutra.com/blogs/RobertBoyd/20110307/7160/GDC_Saves_the_World__Impressions_Day_5.php Phillipe Da Silva releases new IGF Pong Sample preview http://www.vimeo.com/20904070 Xbox LIVE Indie Games (XBLIG): Gamergeddon posts XBox Indie Game Roundup for March 6th http://www.gamergeddon.com/2011/03/06/xbox-indie-game-round-up-march-6th/ Dealspwn interviews FortressCraft developer Projector Games http://www.dealspwn.com/fortresscraft-developer-interview-minecraft-clones-venting-haters-part-1/ http://www.dealspwn.com/fortresscraft-developer-interview-part-2-trials-tribulations-indie-development/ Writings of Mass Destruction continues the Xbox LIVE Indie Game a day campaign, here’s his take on FishCraft (be sure to check out his other posts!) http://writingsofmassdeduction.com/2011/03/05/day-116-fishcraft/ Tom Ogburn shares his GDC notes on the XBLIG panel jotted quickly while attending the panel http://twitter.com/#!/TOgburn/status/44454191028125696 http://www.starlitskygames.com/blogs/site_news/archive/2011/03/06/802.aspx Dave Voyles of Armless Octopus has crazy good coverage on XNA and Xbox LIVE Indie Game developers at GDC 2011. Interviews and articles all extremely well done! http://www.armlessoctopus.com/2011/03/06/gdc-2011-successful-indie-developers-share-insight-on-microsofts-self-publishing-service/ There’s honestly so many posts and interviews you should just hit his front page and scroll down through all of the latest ones. http://www.armlessoctopus.com/ GameMarx Episode 12 http://www.gamemarx.com/video/the-show/27/ep-12-march-4-2011.aspx B.U.T.T.O.N now on Steam! http://www.gamesetwatch.com/2011/03/button_party_game_now_on_steam.php German Xbox Dashboard gets review program from GamePro http://www.armlessoctopus.com/2011/03/07/gamepo-indie-review-show-debuts-on-german-xbox-dashboard/ XboxIndies.com (one of the best XNA sites out there at this point!) continues to add review sites to it’s main review feed. (And don’t forget to play with that awesome XBLIG pivot control!) http://xboxindies.com/ Kris Steele of FunInfused Games shares early footage of his game World of Chalk http://twitter.com/#!/kriswd40/status/45007114371989504 Raymond Matthews of Darkstarmatryx reviews FunInfused Games Abduction Action http://www.darkstarmatryx.com/?p=264 TheVideoGamerRob reviews Zombie Football Carnage http://videogamerrob.wordpress.com/2011/03/08/xblig-review-zombie-football-carnage/ XBLIG Square Off Making the Jump to WP7 http://www.wp7connect.com/2011/03/08/xblig-square-off-will-make-the-jump-to-windows-phone/ Mommy’s Best Games making the news round with their Serious Sam announcement http://www.joystiq.com/2011/03/09/serious-sam-gets-serious-indie-cred-with-new-indie-series/ Most quoted and linked XBLIG article of the week with the least amount of actual facts and reporting. Shared only because it makes me sad that this is the best coverage we get. (Hey reporters, there’s LOT and LOTS of XBLIG and XNA experts you can contact if you need to check up on facts or wonder why on questions like, Why can’t XBLIGs have Nazis? There’s actually a real answer for that..) http://www.joystiq.com/2011/03/06/xblig-facts-nazi-killing-a-no-no-revenue-a-yes-yes/ XNA Development: Mort8088 has been in an XNA tutorial writing frenzy releasing 4 XNA 4.0 entry level tutorials this week! http://mort8088.com/2011/03/06/xna-4-0-tutorial-0-intro/ http://mort8088.com/2011/03/06/xna-4-0-tutorial-1-fonts/ http://mort8088.com/2011/03/06/xna-4-0-tutorial-2-sprites/ http://mort8088.com/2011/03/06/xna-4-0-tutorial-3-input-from-keyboard/ Interesting discussion on what it means to be a community (you do have to sign up to be a member of the XNA UK forums to read it...) http://twitter.com/#!/XNAUK/status/44705269254594560 Slyprid continues his incredible pace on Transmute and shares screens of his new Animation Builder http://twitter.com/#!/slyprid/status/45169271847911424 http://forgottenstarstudios.com/blog/ Philippe Da Silva wants to know who is using IGF for their games. If it’s you, drop him a note letting him know! http://twitter.com/#!/philippedasilva/status/44325893719588864 New Sunburn Video Tutorials released http://www.synapsegaming.com/blogs/fivesidedbarrel/archive/2011/03/07/new-documentation-video-tutorials.aspx Loading and rendering animated collada models using XNA 4.0 http://bunkernetz.wordpress.com/2011/03/09/loading-and-rendering-animated-collada-models-using-xna-4-0/ XNA for Silverlight Developers Part 6 Accelerometer Input http://buzzgamesnews.blogspot.com/2011/03/xna-for-silverlight-developers-part-6.html

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  • New <%: %> Syntax for HTML Encoding Output in ASP.NET 4 (and ASP.NET MVC 2)

    - by ScottGu
    [In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu] This is the nineteenth in a series of blog posts I’m doing on the upcoming VS 2010 and .NET 4 release. Today’s post covers a small, but very useful, new syntax feature being introduced with ASP.NET 4 – which is the ability to automatically HTML encode output within code nuggets.  This helps protect your applications and sites against cross-site script injection (XSS) and HTML injection attacks, and enables you to do so using a nice concise syntax. HTML Encoding Cross-site script injection (XSS) and HTML encoding attacks are two of the most common security issues that plague web-sites and applications.  They occur when hackers find a way to inject client-side script or HTML markup into web-pages that are then viewed by other visitors to a site.  This can be used to both vandalize a site, as well as enable hackers to run client-script code that steals cookie data and/or exploits a user’s identity on a site to do bad things. One way to help mitigate against cross-site scripting attacks is to make sure that rendered output is HTML encoded within a page.  This helps ensures that any content that might have been input/modified by an end-user cannot be output back onto a page containing tags like <script> or <img> elements.  ASP.NET applications (especially those using ASP.NET MVC) often rely on using <%= %> code-nugget expressions to render output.  Developers today often use the Server.HtmlEncode() or HttpUtility.Encode() helper methods within these expressions to HTML encode the output before it is rendered.  This can be done using code like below: While this works fine, there are two downsides of it: It is a little verbose Developers often forget to call the HtmlEncode method New <%: %> Code Nugget Syntax With ASP.NET 4 we are introducing a new code expression syntax (<%:  %>) that renders output like <%= %> blocks do – but which also automatically HTML encodes it before doing so.  This eliminates the need to explicitly HTML encode content like we did in the example above.  Instead you can just write the more concise code below to accomplish the same thing: We chose the <%: %> syntax so that it would be easy to quickly replace existing instances of <%= %> code blocks.  It also enables you to easily search your code-base for <%= %> elements to find and verify any cases where you are not using HTML encoding within your application to ensure that you have the correct behavior. Avoiding Double Encoding While HTML encoding content is often a good best practice, there are times when the content you are outputting is meant to be HTML or is already encoded – in which case you don’t want to HTML encode it again.  ASP.NET 4 introduces a new IHtmlString interface (along with a concrete implementation: HtmlString) that you can implement on types to indicate that its value is already properly encoded (or otherwise examined) for displaying as HTML, and that therefore the value should not be HTML-encoded again.  The <%: %> code-nugget syntax checks for the presence of the IHtmlString interface and will not HTML encode the output of the code expression if its value implements this interface.  This allows developers to avoid having to decide on a per-case basis whether to use <%= %> or <%: %> code-nuggets.  Instead you can always use <%: %> code nuggets, and then have any properties or data-types that are already HTML encoded implement the IHtmlString interface. Using ASP.NET MVC HTML Helper Methods with <%: %> For a practical example of where this HTML encoding escape mechanism is useful, consider scenarios where you use HTML helper methods with ASP.NET MVC.  These helper methods typically return HTML.  For example: the Html.TextBox() helper method returns markup like <input type=”text”/>.  With ASP.NET MVC 2 these helper methods now by default return HtmlString types – which indicates that the returned string content is safe for rendering and should not be encoded by <%: %> nuggets.  This allows you to use these methods within both <%= %> code nugget blocks: As well as within <%: %> code nugget blocks: In both cases above the HTML content returned from the helper method will be rendered to the client as HTML – and the <%: %> code nugget will avoid double-encoding it. This enables you to default to always using <%: %> code nuggets instead of <%= %> code blocks within your applications.  If you want to be really hardcore you can even create a build rule that searches your application looking for <%= %> usages and flags any cases it finds as an error to enforce that HTML encoding always takes place. Scaffolding ASP.NET MVC 2 Views When you use VS 2010 (or the free Visual Web Developer 2010 Express) you’ll find that the views that are scaffolded using the “Add View” dialog now by default always use <%: %> blocks when outputting any content.  For example, below I’ve scaffolded a simple “Edit” view for an article object.  Note the three usages of <%: %> code nuggets for the label, textbox, and validation message (all output with HTML helper methods): Summary The new <%: %> syntax provides a concise way to automatically HTML encode content and then render it as output.  It allows you to make your code a little less verbose, and to easily check/verify that you are always HTML encoding content throughout your site.  This can help protect your applications against cross-site script injection (XSS) and HTML injection attacks.  Hope this helps, Scott

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  • What is SharePoint Out of the Box?

    - by Bil Simser
    It’s always fun in the blog-o-sphere and SharePoint bloggers always keep the pot boiling. Bjorn Furuknap recently posted a blog entry titled Why Out-of-the-Box Makes No Sense in SharePoint, quickly followed up by a rebuttal by Marc Anderson on his blog. Okay, now that we have all the players and the stage what’s the big deal? Bjorn started his post saying that you don’t use “out-of-the-box” (OOTB) SharePoint because it makes no sense. I have to disagree with his premise because what he calls OOTB is basically installing SharePoint and admiring it, but not using it. In his post he lays claim that modifying say the OOTB contacts list by removing (or I suppose adding) a column, now puts you in a situation where you’re no longer using the OOTB functionality. Really? Side note. Dear Internet, please stop comparing building software to building houses. Or comparing software architecture to building architecture. Or comparing web sites to making dinner. Are you trying to dumb down something so the general masses understand it? Comparing a technical skill to a construction operation isn’t the way to do this. Last time I checked, most people don’t know how to build houses and last time I checked people reading technical SharePoint blogs are generally technical people that understand the terms you use. Putting metaphors around software development to make it easy to understand is detrimental to the goal. </rant> Okay, where were we? Right, adding columns to lists means you are no longer using the OOTB functionality. Yeah, I still don’t get it. Another statement Bjorn makes is that using the OOTB functionality kills the flexibility SharePoint has in creating exactly what you want. IMHO this really flies in the absolute face of *where* SharePoint *really* shines. For the past year or so I’ve been leaning more and more towards OOTB solutions over custom development for the simple reason that its expensive to maintain systems and code and assets. SharePoint has enabled me to do this simply by providing the tools where I can give users what they need without cracking open up Visual Studio. This might be the fact that my day job is with a regulated company and there’s more scrutiny with spending money on anything new, but frankly that should be the position of any responsible developer, architect, manager, or PM. Do you really want to throw money away because some developer tells you that you need a custom web part when perhaps with some creative thinking or expectation setting with customers you can meet the need with what you already have. The way I read Bjorn’s terminology of “out-of-the-box” is install the software and tell people to go to a website and admire the OOTB system, but don’t change it! For those that know things like WordPress, DotNetNuke, SubText, Drupal or any of those content management/blogging systems, its akin to installing the software and setting up the “Hello World” blog post or page, then staring at it like it’s useful. “Yes, we are using WordPress!”. Then not adding a new post, creating a new category, or adding an About page. Perhaps I’m wrong in my interpretation. This leads us to what is OOTB SharePoint? To many people I’ve talked to the last few hours on twitter, email, etc. it is *not* just installing software but actually using it as it was fit for purpose. What’s the purpose of SharePoint then? It has many purposes, but using the OOTB templates Microsoft has given you the ability to collaborate on projects, author/share/publish documents, create pages, track items/contacts/tasks/etc. in a multi-user web based interface, and so on. Microsoft has pretty clear definitions of these different levels of SharePoint we’re talking about and I think it’s important for everyone to know what they are and what they mean. Personalization and Administration To me, this is the OOTB experience. You install the product and then are able to do things like create new lists, sites, edit and personalize pages, create new views, etc. Basically use the platform services available to you with Windows SharePoint Services (or SharePoint Foundation in 2010) to your full advantage. No code, no special tools needed, and very little user training required. Could you take someone who has never done anything in a website or piece of software and unleash them onto a site? Probably not. However I would argue that anyone who’s configured the Outlook reading layout or applied styles to a Word document probably won’t have too much difficulty in using SharePoint OUT OF THE BOX. Customization Here’s where things might get a bit murky but to me this is where you start looking at HTML/ASPX page code through SharePoint Designer, using jQuery scripts and plugging them into Web Part Pages via a Content Editor Web Part, and generally enhancing the site. The JavaScript debate might kick in here claiming it’s no different than C#, and frankly you can totally screw a site up with jQuery on a CEWP just as easily as you can with a C# delegate control deployed to the server file system. However (again, my blog, my opinion) the customization label comes in when I need to access the server (for example creating a custom theme) or have some kind of net-new element I add to the system that wasn’t there OOTB. It’s not content (like a new list or site), it’s code and does something functional. Development Here’s were the propeller hats come on and we’re talking algorithms and unit tests and compilers oh my. Software is deployed to the server, people are writing solutions after some kind of training (perhaps), there might be some specialized tools they use to craft and deploy the solutions, there’s the possibility of exceptions being thrown, etc. There are a lot of definitions here and just like customization it might get murky (do you let non-developers build solutions using development, i.e. jQuery/C#?). In my experience, it’s much more cost effective keeping solutions under the first two umbrellas than leaping into the third one. Arguably you could say that you can’t build useful solutions without *some* kind of code (even just some simple jQuery). I think you can get a *lot* of value just from using the OOTB experience and I don’t think you’re constraining your users that much. I’m not saying Marc or Bjorn are wrong. Like Obi-Wan stated, they’re both correct “from a certain point of view”. To me, SharePoint Out of the Box makes total sense and should not be dismissed. I just don’t agree with the premise that Bjorn is basing his statements on but that’s just my opinion and his is different and never the twain shall meet.

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  • B2B and B2C Commerce are alike… but a little different – Oracle Commerce named Leader in Forrester B2B Commerce Wave

    - by Katrina Gosek
    We weren’t surprised to see Oracle Commerce positioned as a Leader in Forrester’s first Commerce Wave focused on B2B, released earlier this month. The reports validates much of what we’ve heard from our largest customers – the world’s largest distribution, manufacturing and high-tech customers who sell billions of dollars of goods and services to other businesses through their Web channels. More importantly, the report confirms something very important: B2B and B2C Commerce are alike… but a little different. B2B and B2C Commerce are alike… Clearly, B2C experiences have set expectations for B2B. Every B2B buyer is a consumer at home and brings the same expectations to a website selling electronic components, aftermarket parts, or MRO products. Forrester calls these rich consumer-based capabilities that help B2B customers do their jobs “table stakes”: search & navigation, promotions, cross-channel commerce and mobile: “Whether they are just beginning to sell online or are in the late stages of launching a next-generation site, B2B eCommerce operations today must: offer a customer experience standard comparable to what leading b2c sites now offer; address the growing influence that mobile devices are having in the workplace; make a qualitative and quantitative business case that drives sustained investment.” Just five years ago, many of our B2B customers’ online business comprised only 5-10% of their total revenue. Today, when we speak to those same brands, we hear about double and triple digit growth in their online channels. Many have seen the percentage of the business they perform in their web channels cross the 30-50% threshold. You can hear first-hand from several Oracle Commerce B2B customers about the success they are seeing, and what they’re trying to accomplish (Carolina Biological, Premier Farnell, DeliXL, Elsevier). This momentum is likely the reason Forrester broke out the separate B2B Commerce Wave from the B2C Wave. In fact, B2B is becoming the larger force in commerce, expected to collect twice the online dollars of B2C this year ($559 billion). But a little different… Despite the similarities, there is a key and very important difference between B2C and B2B. Unlike a consumer shopping for shoes, a business shopper buying from a distributor or manufacturer is coming to the Web channel as a part of their job. So in addition to a rich, consumer-like experience this shopper expects, these B2B buyers need quoting tools and complex pricing capabilities, like eProcurement, bulk order entry, and other self-service tools such as account, contract and organization management.  Forrester also is emphasizing three additional “back-end” tools and capabilities their clients say they need to drive growth in their B2B online channels: i) product information management (PIM), which provides a single system of record for large part lists and product catalogs; ii) web content management (WCM), needed to manage large volumes of unstructured marketing information, and iii) order management systems (OMS), which manage and orchestrate the complex B2B order life cycle from quote through approval, submission to manufacturing, distribution and delivery.  We would like to expand on each of these 3 areas: As Forrester highlights, back-end PIM is definitely needed by B2B Commerce providers. Most B2B companies have made significant investments in enterprise-grade PIMs, given the importance of product data management for aggregation and syndication of content, product attribution, analytics, and handling of complex workflows. While in principle it may sound appealing to have a PIM as part of a commerce offering (especially for SMBs who have to do more with less), our customers have typically found that PIM in a commerce platform is largely redundant with what they already have in-place, and is not fully-featured or robust enough to handle the complexity of the product data sets that B2B distributors and manufacturers usually handle. To meet the PIM needs for commerce, Oracle offers enterprise PIM (Product Hub/Fusion PIM) and a robust enterprise data quality product (EDQP) integrated with the Oracle Commerce solution. These are key differentiators of our offering and these capabilities are becoming even more tightly integrated with Oracle Commerce over time. For Commerce, what customers really need is a robust product catalog and content management system for enabling business users to further enrich and ready catalog and content data to be presented and sold online.  This has been a significant area of investment in the Oracle Commerce platform , which continue to get stronger. We see this combination of capabilities as best meeting the needs of our customers for a commerce platform without adding a largely redundant, less functional PIM in the commerce front-end.   On the topic of web content management, we were pleased to see Forrester recognize Oracle’s unique functional capabilities in this area and the “unique opportunity in the market to lead the convergence of commerce and content management with the amalgamation of Oracle Commerce with WebCenter Sites (formally FatWire).” Strong content management capabilities are critical for distributors and manufacturers who are frequently serving an engineering audience coming to their websites to conduct product research in search of technical data sheets, drawings, videos and more. The convergence of content, commerce, and experience is critical for B2B brands selling online. Regarding order management, Forrester notes that many businesses use their existing back-end enterprise resource planning (ERP) systems to manage order life cycles.  We hear the same from most of our B2B customers, as they already have an ERP system—if not several of them—and are not interested in yet another one.  So what do we take away from the Wave results? Forrester notes that the Oracle Commerce Platform “has always had strong B2B commerce capabilities and Oracle has an exhaustive list of B2B customers using the solution.”  What makes us excited about developing leading B2B solutions are the close relationships with our customers and the clear opportunity in the market – which we’ll address in an exciting new release in the coming months. Oracle has one of the world’s largest B2B customer bases, providing leading solutions across key business-to-business functions – from marketing, sales automation, and service to master data management, and ERP.  To learn more about Oracle’s Commerce product vision and strategy, visit our website and check out these other B2B Commerce Resources: - 2013 B2B Commerce Trends Report - B2B Commerce Whitepaper: Consumerization, Complexity, Change - B2B Commerce Webcast: What Industry Trend Setters Do Right - Internet Retailer, Web Drives Sales for B2B Companies - Internet Retailer, The Web Means Business: B2B Companies Beef Up Their Websites, borrowing from b2c retailers and breaking new ground - Internet Retailer, B2B e-Commerce is poised for growth ----------THIS DOCUMENT IS FOR INFORMATIONAL PURPOSES ONLY AND MAY NOT BE INCORPORATED INTO A CONTRACT OR AGREEMENT 

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  • Community Conversation

    - by ultan o'broin
    Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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