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• Payments - Chase Paymentech PTK Decomissioning FTP After July 2014

  - by LuciaC

  Customers who have integrated Oracle Payments with Chase Paymentech payment system are being contacted by Paymentech informing them about the impending desupport of standard File Transfer Protocol (FTP).  Customers are being advised to look for alternate protocol to connect to Paymentech for credit card and direct debit payment processing.  Oracle Payments product management and development is aware of Paymentech PTK decomissioning FTP after July 2014. They are currently evaluating using SFTP as an alternative.  Please monitor Doc ID 1586425.1 for the latest updates.

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• VPN says "successfully connected" and I'm internet-connected, but I can't access network resources

  - by Al S.

  To explain, I'm a university student who uses the VPN to access sites like Nature, PhysicsToday, etc. I have this VPN working on Windows 7 and I've got access to nearly every journal. However on my Ubuntu 12.04 partition I'm able to connect to the internet (in fact I'm typing this while connected through the VPN presumably) but journals have locked me out. Is there a problem on my end that I can fix?

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• How to use RunAs command for SSMS if option does not exist

  In order to use your normal Windows login and your admin login to connect to SQL Server using SSMS you need to use the "Run as" feature. What do you do in the case of Windows 7 or Windows Vista where you can’t find the Run As Different User option? The Future of SQL Server MonitoringMonitor wherever, whenever with Red Gate's SQL Monitor. See it live in action now.

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• Wireless Broadcom 4313 not working on Ubuntu 12.04

  - by user88568

  It seems a lot of people are having this problem, but none of the posted solutions have worked for me so far. My driver is installed and activated, I have tried removing and re-adding the network, and various other fixes. No networks were picked up on my first boot, the next day wireless worked fine, and since then it does not detect networks, and when I manually try to connect, it repeatedly asks for the password and does not connect. Here's my info: 03:00.0 Network controller: Broadcom Corporation BCM4313 802.11b/g/n Wireless LAN Controller (rev 01) Subsystem: Dell Inspiron M5010 / XPS 8300 Flags: bus master, fast devsel, latency 0, IRQ 17 Memory at f0500000 (64-bit, non-prefetchable) [size=16K] Capabilities: [40] Power Management version 3 Capabilities: [58] Vendor Specific Information: Len=78 Capabilities: [48] MSI: Enable- Count=1/1 Maskable- 64bit+ Capabilities: [d0] Express Endpoint, MSI 00 Capabilities: [100] Advanced Error Reporting Capabilities: [13c] Virtual Channel Capabilities: [160] Device Serial Number 00-00-a1-ff-ff-f3-70-f1 Capabilities: [16c] Power Budgeting Kernel driver in use: wl Kernel modules: wl, bcma, brcmsmac root@michelle-laptop:/home/michelle# ifconfig eth0 Link encap:Ethernet HWaddr 70:f1:a1:f3:ba:ab inet6 addr: fe80::72f1:a1ff:fef3:baab/64 Scope:Link UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:29 TX packets:0 errors:30 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) Interrupt:17 eth1 Link encap:Ethernet HWaddr f0:4d:a2:53:83:7a UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) Interrupt:43 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:104 errors:0 dropped:0 overruns:0 frame:0 TX packets:104 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:8000 (8.0 KB) TX bytes:8000 (8.0 KB) root@michelle-laptop:/home/michelle# lsmod Module Size Used by dm_crypt 22528 0 snd_hda_codec_hdmi 31775 1 snd_hda_codec_realtek 174313 1 snd_hda_intel 32765 5 snd_hda_codec 109562 3 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel snd_hwdep 13276 1 snd_hda_codec snd_pcm 80845 4 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec snd_seq_midi 13132 0 snd_rawmidi 25424 1 snd_seq_midi snd_seq_midi_event 14475 1 snd_seq_midi snd_seq 51567 2 snd_seq_midi,snd_seq_midi_event parport_pc 32114 0 ppdev 12849 0 binfmt_misc 17292 1 lib80211_crypt_tkip 17275 0 bnep 17830 2 rfcomm 38139 0 snd_timer 28931 2 snd_pcm,snd_seq snd_seq_device 14172 3 snd_seq_midi,snd_rawmidi,snd_seq joydev 17393 0 wl 2646601 0 snd 62064 19 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device soundcore 14635 1 snd btusb 17912 0 bluetooth 158438 11 bnep,rfcomm,btusb uvcvideo 67203 0 videodev 86588 1 uvcvideo snd_page_alloc 14108 2 snd_hda_intel,snd_pcm lib80211 14040 2 lib80211_crypt_tkip,wl intel_ips 17822 0 psmouse 72919 0 serio_raw 13027 0 mei 36570 0 dell_laptop 17767 0 dell_wmi 12601 0 dcdbas 14098 1 dell_laptop sparse_keymap 13658 1 dell_wmi mac_hid 13077 0 lp 17455 0 parport 40930 3 parport_pc,ppdev,lp usbhid 41906 0 hid 77367 1 usbhid wmi 18744 1 dell_wmi i915 414817 3 atl1c 36718 0 drm_kms_helper 45466 1 i915 drm 197692 4 i915,drm_kms_helper i2c_algo_bit 13199 1 i915 video 19068 1 i915 root@michelle-laptop:/home/michelle# iwlist scan lo Interface doesn't support scanning. eth1 Interface doesn't support scanning. eth0 No scan results root@michelle-laptop:/home/michelle# rfkill list 0: dell-wifi: Wireless LAN Soft blocked: no Hard blocked: no 1: dell-bluetooth: Bluetooth Soft blocked: yes Hard blocked: no 3: brcmwl-0: Wireless LAN Soft blocked: no Hard blocked: no Obviously I don't know what I'm doing. I'd appreciate any help! Thanks!

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• Not able to setup Tomboy Web for Ubuntu One

  - by Karthik

  I have been trying to setup Tomboy Web in Ubuntu 12.04 but without much success. I press the "Connect to Server" in the Preferences dialog and the expected result is for your browser to open, with the Authorization page. But, in my case, Firefox opens but the authorization page does not open at all. Some details: My default browser is Chrome, but Firefox always opens that to with a non-default profile. Note: I have already browsed through most of the other articles in AskUbuntu regarding TomBoy Synchronization, but none of them discuss this particular problem

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• PPTP VPN connects via NM but goes down during SSH connection

  - by Andrea Olivato

  I setup a VPN PPTP connection via network manager and it connects correctly (I see the lock near the notification icon and the message "Vpn connection has been successfully...") As soon as I try to perform any SSH connection via the established tunnel the connection itself goes down with the message "Vpn connection failed". the SSH connection always fails at debug1: SSH2_MSG_KEXINIT sent I've looked into the system logs and this is the log Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> Starting VPN service 'pptp'... Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> VPN service 'pptp' started (org.freedesktop.NetworkManager.pptp), PID 7093 Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> VPN service 'pptp' appeared; activating connections Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> VPN plugin state changed: init (1) Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> VPN plugin state changed: starting (3) Dec 12 12:25:00 ushuaia NetworkManager[1155]: <info> VPN connection 'Redation' (Connect) reply received. Dec 12 12:25:05 ushuaia NetworkManager[1155]: <info> VPN connection 'Redation' (IP4 Config Get) reply received from old-style plugin. Dec 12 12:25:05 ushuaia NetworkManager[1155]: <info> VPN Gateway: 5.98.141.210 Dec 12 12:25:06 ushuaia NetworkManager[1155]: <info> VPN connection 'Redation' (IP Config Get) complete. Dec 12 12:25:06 ushuaia NetworkManager[1155]: <info> VPN plugin state changed: started (4) Dec 12 12:25:14 ushuaia NetworkManager[1155]: <info> VPN plugin state changed: stopping (5) Dec 12 12:25:14 ushuaia NetworkManager[1155]: <info> VPN plugin state changed: stopped (6) Dec 12 12:25:14 ushuaia NetworkManager[1155]: <info> VPN plugin state change reason: 0 Dec 12 12:25:15 ushuaia NetworkManager[1155]: <warn> error disconnecting VPN: Could not process the request because no VPN connection was active. Dec 12 12:25:20 ushuaia NetworkManager[1155]: <info> VPN service 'pptp' disappeared Please note that the same vpn is configured on my colleagues Windows 7 and works without problem when they use putty to connect via SSH

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• SSH password entered too many times Connection refused

  - by Ole Henrik Skogstrøm

  I tried connecting to my new installed Ubuntu 12 server via SSH and I was asked for my password. (I had used "myusername@ipadress" to connect) After entering the right password a few times (with no luck; access denied) I started getting an error directly telling me that the connection was refused without asking me for a password anymore. It seems like I have managed to blacklist myself. It has been like this for about 2 hours now, is there a quick solution for this?

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• EXALYTICS - If Oracle BI Server Does Not Fail Over to the TimesTen Instance

  - by Ahmed Awan

  If the BI Server does not fail over to the second TimesTen instance on the scaled-out node, then ensure that the logical table source (LTS) for the repository has mapped both TimesTen physical data sources. This mapping ensures that at the logical table source level, a mapping exists to both TimesTen instances. If one TimesTen instance is not available, then failover logic for the BI Server at the DSN level tries to connect to the other TimesTen instance. Reference: http://docs.oracle.com/cd/E23943_01/bi.1111/e24706/toc.htm

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• SQL SERVER – Backup SQL databases to Box or SkyDrive

  - by Pinal Dave

  To ensure your SQL Server or Azure databases remain safe, you should backup your databases periodically. And it is important to store the backups in a reliable location. Microsoft SkyDrive currently offers 7GB free, Box offers 5GB free – both are reliable and it is simple to send your backups there. SQLBackupAndFTP in it’s latest version 9 added the option to backup to SkyDrive and Box ( in addition to local/network folder, NAS drive, FTP, Dropbox, Google Drive and Amazon S3). Just select the databases that you’d like to backup and select to store the backups in SkyDrive or Box. Below I will show you how to do it in details Select databases to backup First connect to your SQL Server or Azure Sql Database. Then select the databases you’d like to backup. Connect to SkyDrive or Box cloud If you have a free version of SQLBackupAndFTP Box destination is included, but SkyDrive destination will be disabled as it is available in the Standard version or above. Click “Try now” to get 30 days trial on all options On the “SkyDrive Settings” form you’ll need to authorize SQLBackupAndFTP to access your SkyDrive. Click “Authorize…” to open SkyDrive authorization page in your browser, sign in your to SkyDrive account and click at “Allow” . On the next page you will see the field with authorization code. Copy it to the clipboard. Box operation is just the same. After that return to SQLBackupAndFTP, paste the authorization code and click “OK” . After you are authorized, you can enter the path to a backup folder. SQLBackupAndFTP will create the folder if it does not exist. That’s all what has to be done to backup to SkyDrive or Box cloud.  You can now click on “Run Now” button to test this job. Conclusion Whatever is your preference for storing SQL backups, it is easy with SQLBackupAndFTP. Note that at the time of this writing they are running a very rare promotion on volume licenses: 5–9 licenses: 20% off 10–19 licenses: 35% off more than 20 licenses: 50% off Please let me know your favorite options for storing the backups. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Alternatives for 'egrep -o "success|error|fail" <filename> | sort | uniq -c'

  - by Wolfy

  I sometime need to check some logs and I do this with this command: egrep -o "success|error|fail" <filename> | sort | uniq -c Sample input: test error on line 10 test connect success test insert success test started at 00:00 test delete fail Sample output: 1 error 1 fail 2 success I would like to know if someone knows a way to do this with a shorter command? Before you ask why I would like to do this with an different command... No special reason, I'm just curious :)

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• Openconnect problems on Ubuntu 12.04

  - by Fendrix

  Getting problems on the Ubuntu 11.04 for openconnect... the failure after connecting says: Got CONNECT response: HTTP/1.1 200 OK CSTP connected. DPD 30, Keepalive 20 Connected tun0 as 172.21.246.21, using SSL DTLS handshake failed: 2 I thought it is a kernel fault so I updated to 12.04 which didn't change the message. It could be that the vpnc-script has the problem. Is there any workaround for this issue ? I already got the vpnc package and downloaded the /etc/vpnc/vpnc-script

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• Create an ad-hoc connection that looks like a wifi connection from a router

  - by James

  I have a Vizio tablet (running a modified version of Android 2.3.2) which, for some reason or another, refuses to list Windows ad-hoc wifi connections on it's wifi connection screen. It can connect to wifi networks served from a normal router, but the wireless bit of my home router is broken, so I'd like to share the internet connection through my laptop's wifi card until the new router arrives. Is it possible to create an ad-hoc network in Ubuntu that looks like a normal wireless network to my tablet?

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• Introducing Windows Azure Mobile Services

  - by Clint Edmonson

  Today I’m excited to share that the Windows Azure Mobile Services public preview is now available. This preview provides a turnkey backend cloud solution designed to accelerate connected client app development. These services streamline the development process by enabling you to leverage the cloud for common mobile application scenarios such as structured storage, user authentication and push notifications. If you’re building a Windows 8 app and want a fast and easy path to creating backend cloud services, this preview provides the capabilities you need. You to take advantage of the cloud to build and deploy modern apps for Windows 8 devices in anticipation of general availability on October 26th. Subsequent preview releases will extend support to iOS, Android, and Windows Phone. Features The preview makes it fast and easy to create cloud services for Windows 8 applications within minutes. Here are the key benefits:  Rapid development: configure a straightforward and secure backend in less than five minutes. Create modern mobile apps: common Windows Azure plus Windows 8 scenarios that Windows Azure Mobile Services preview will support include:  Automated Service API generation providing CRUD functionality and dynamic schematization on top of Structured Storage Structured Storage with powerful query support so a Windows 8 app can seamlessly connect to a Windows Azure SQL database Integrated Authentication so developers can configure user authentication via Windows Live Push Notifications to bring your Windows 8 apps to life with up to date and relevant information Access structured data: connect to a Windows Azure SQL database for simple data management and dynamically created tables. Easy to set and manage permissions. Pricing One of the key things that we’ve consistently heard from developers about using Windows Azure with mobile applications is the need for a low cost and simple offer. The simplest way to describe the pricing for Windows Azure Mobile Services at preview is that it is the same as Windows Azure Websites during preview. What’s FREE? Run up to 10 Mobile Services for free in a multitenant environment Free with valid Windows Azure Free Trial 1GB SQL Database Unlimited ingress 165MB/day egress  What do I pay for? Scaling up to dedicated VMs Once Windows Azure Free Trial expires - SQL Database and egress     Getting Started To start using Mobile Services, you will need to sign up for a Windows Azure free trial, if you have not done so already.  If you already have a Windows Azure account, you will need to request to enroll in this preview feature. Once you’ve enrolled, this getting started tutorial will walk you through building your first Windows 8 application using the preview’s services. The developer center contains more resources to teach you how to: Validate and authorize access to data using easy scripts that execute securely, on the server Easily authenticate your users via Windows Live Send toast notifications and update live tiles in just a few lines of code Our pricing calculator has also been updated for calculate costs for these new mobile services. Questions? Ask in the Windows Azure Forums. Feedback? Send it to [email protected].

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• BAR - Backup archiver program

  <b>Ubuntu Geek:</b> "BAR is backup archiver program to create compressed and encrypted archives of files that can be stored on a hard disk, CD, DVD, or directly on a server via FTP, SCP, or SFTP. A server mode and a scheduler are integrated for making automated backups in the background. A graphical front end that can connect to the (remote) server is included."

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• SWF file not playing after being published

  - by rsquare

  I'm trying to run the "connector" example that comes bundled with the SmartFoxServer 2X downloads.. There it connects to the server and loads the correct configuration file. When I run it in Adobe Flash Professional 5, it runs correctly and connects to the server but after being published as SWF movie, it doesnt work. It loads the configuration file but can't connect and gives an error connection failure: ERROR 2048. This is the example I'm talking about.

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• Solving security issue in PowerPivot for SharePoint and Power View

  - by Marco Russo (SQLBI)

  I just installed a brand new server (well, a virtual machine) with SharePoint 2010 SP1 and SQL Server 2012 RC0, including PowerPivot and Reporting Services / Power View. The server is joined to the domain I use in our development environment. I published a workbook in the PowerPivot Gallery and my user was immediately able to connect, browse and navigate data of the Excel workbook published by SharePoint. Moreover, I was able to open it in Power View. However, other users failed the connection. After...(read more)

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• It is CX a new concept?

  - by Isabel F. Peñuelas

  The Marketing Industry and the Web Industry are talking about CX since some time. However it is only very recently that the concept has reached some common meaning accepted by the analysts’ and the IT community. The new CX model depends on two previous facts: the expansion of the social media, and the impact of the new advanced features of mobile devices regarding brand-customer interaction. CXsers vs UXers First there is some need of disambiguity between User Experience and Customer Experience. User Experience -UX, is a much well established concept related with the design of user interactions for particular devices. UX people are interested on multiple touch points of digital interfaces while CX people are interested on all kind of interfaces including physical ones. UX is an evolution of Web Usability, while CX is a marketing concept. UX is an instrument of User Experience. CX in fact is all about Connections and Interactions. Connections Dan Draper, the creative director Mad Men, understands very well that to market effectively means to connect with people, and the best way to connect to people is to use the connections people have with other people: understanding Social Media connections and taking the customer pulse of customers on those medias, and are strong facilitators of CX strategies.  Interactions We can very simply define CX as the relationship that a customer establishes with a brand through multiple touch points (interactions, channels) through the entire life cycle of his relationship- direct or indirect with the brand. Interactions can be grouped on Customer Journeys through multiple touch points defined as the path a customer follows to achieve a goal. Processes A customer journey today usually starts at the moment he surfs the Web, then he takes a purchase decision; purchases the product;  request a particular service and finally recommends or do not recommends the product.  Customer Journeys are processes, and to analyze customer journeys there exists today a broad offering of modern Customer Journey tools very similar actually to the use cases or UML activity diagrams for IT systems design. As a summary CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user´s touch points with the brand.

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• No sound through hdmi to TV

  - by Santosh

  I have a Toshiba Satellite Laptop Model P745-S4102 with Intel integrated graphics and Ubuntu 12.04 LTS installed recently. When I connect my HDMI TV to it I only get video through it and no audio. In the System Settings - Sound, there is no option to select HDMI as the output. I read other threads in this site and it seems like at least guys had HDMI option but no sound. I don't even get that. Please help!!

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• SharePoint 2010 Hosting :: How to Create an External Content Type SharePoint 2010

  - by mbridge

  In this simple Article trying to show how SharePoint Designer 2010 more the External Content Type to External Database are very easy to create and can be integrated with our SharePoint Portals. You can download SharePoint Designer 2010 here: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=d88a1505-849b-4587-b854-a7054ee28d66&displaylang=en For this Example I will create a Database in SQL Server and will use SharePoint Designer 2010 to create the connections and use as a mirror from our SharePoint Portal using List and the Database. The first thing we need to do, is connect to SQL Server and create our Database call “Contacts” and add the Table “Contact” with the following fields.  When we create the External Content Type. We  will need to associate the Content Type, in this case i am using the Generic List, then we can create the Connection to the external Data Source. After create the Connection to the Database we can define what Columns we will use and what operations we will add our custom List. For this example i select all Operation they came default. This operation are very important because the Business rules are defined in each operation. After we create the diferent operations we can create the Custom List and define the how will be the Operation and add the Name for our custom List.  If you try to access the New Custom List Call “Custom Contact” you will see we will not have access to the Business Data Connectivity. To Resolve this issue we will need to give Access and permissions to users to the Custom External Content Type BDC connection in the Central administration.  Access to Central Administration Page and select the option “Service Application Tab> Manage Service Application”. There you select the Service “Business Data Connectivity Service” then select “Manage”.  This Option will list all External Content Type, choose the External Content Type we create and select the option “Set Object Permission”, this option will allow to add users to the BDC and manage the permissions to the Custom List.  After the correct permissions are given we can Access to Data on our custom Contact List and start creating new Item and all the other options and operation we define to the same List.  Hope you like this litle Article about connect Database Content to SharePoint Portal using the Externa Content Types and BCS.Thank you.

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• "failed to download package files" in VirtualBox with 11.04 and 11.10

  - by wang.xueqiang

  After I installed Ubuntu 11.04/11.10 in VirtualBox in Windows 7, I cannot update any software with the error message "failed to download package files". After having googled, I have tried: sudo apt-get update sudo apt-get upgrade changed to another sources But I still got the same error message. And there is no problem with internet connection as i can connect to internet using Firefox in Ubuntu. Any ideas?

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• How to get Messages Pending Count from a Queue using WLST?

  - by lmestre

  WLST is a scripting Language that helps to achieve similar functionality as the ones you have in WebLogic console, but in a command line fashion.You can develop your WLST Scripts using Eclipse OEPE, read more here:https://blogs.oracle.com/oepe/entry/new_oracle_enterprise_pack_forFinally, here is an example to get Messages Pending Count using WLST: . ./setDomainEnv.sh java weblogic.WLST connect('weblogic','welcome1','t3://localhost:7001') domainRuntime() jms= getMBean ('ServerRuntimes/MyManagedServer/JMSRuntime/MyManagedServer.jms/JMSServers/MyJMSServer/Destinations/MyModule!MyQueue') jms.getMessagesPendingCount() Enjoy!WLST documentation:http://docs.oracle.com/middleware/1212/wls/WLSTG/index.html

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• Differences in documentation for sys.dm_exec_requests

  - by AaronBertrand

  I've already complained about this on Connect ( see #641790 ), but I just wanted to point out that if you're trying to make sense of the sys.dm_exec_requests document and what it lists as the commands supported by the percent_complete column, you should check which version of the documentation you're reading. I noticed the following discrepancies. I can't explain why certain operations are missing, except that the Denali topic was generated from the 2008 topic (or maybe from the 2008 R2 topic before...(read more)

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• Gail Shaw's SQL Server Howlers

  For the latest in our series of SQL Server Howlers, we asked Gail Shaw which common SQL Server mistakes and misunderstandings lead to tearful DBAs and plaintive cries for help on the forums. Keep your database and application development in syncSQL Connect is a Visual Studio add-in that brings your databases into your solution. It then makes it easy to keep your database in sync, and commit to your existing source control system. Find out more.

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• 7 Factors in Building Community Websites Effectively

  Community websites provides a means to connect to other people in a fun, enjoyable, and interesting manner. It is a community that is not limited to place or country and can easily be accessible to anyone who knows how to use a computer and access the internet.

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• 6 Ways to Modernize Your Customer Experience

  - by Mike Stiles

  If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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