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  • My WD passport detected but not shown on my computer

    - by Rakesh Patel
    1TB WD harddisk is detected in laptop but drives not visible on my computer. Under disk managment drives shown without letters. Right clicking on these drives give 2 options: Delete volume Help. The same harddisk was running well on the same laptop a day before. It is also showing full size of hard drives, Healthy (Primary Partition) etc. (this happened after harddisk usage by guest). Harddisk is new only (about 5 month usage) Please suggest: Is there hardware related problem inside harddisk, if so is it repairable? Is there any option to recover data?

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  • Can vCenter 4 authenticate and authorize against a virtual directory server??

    - by iforeman
    Hi I am looking into Identity managment in our environment. We currently use Active Directory and Sun's Enterprise Directory server (6.3). I was wondering if I used the Virtual Directory Server of the Enterprise Directory server, would we be able to point the vCenter clients to this Directory service for authentication and authorization rather than at the AD source. The reason for this is that we have more users we want to add to the management role of this server but not all are in AD, a fair number are in the Sun LDAP v3. directory. Thanks in advance Ian

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  • Hide/Replace Nginx Location Header?

    - by Steven Ou
    I am trying to pass a PCI compliance test, and I'm getting a single "high risk vulnerability". The problem is described as: Information on the machine which a web server is located is sometimes included in the header of a web page. Under certain circumstances that information may include local information from behind a firewall or proxy server such as the local IP address. It looks like Nginx is responding with: Service: https Received: HTTP/1.1 302 Found Cache-Control: no-cache Content-Type: text/html; charset=utf-8 Location: http://ip-10-194-73-254/ Server: nginx/1.0.4 + Phusion Passenger 3.0.7 (mod_rails/mod_rack) Status: 302 X-Powered-By: Phusion Passenger (mod_rails/mod_rack) 3.0.7 X-Runtime: 0 Content-Length: 90 Connection: Close <html><body>You are being <a href="http://ip-10-194-73-254/">redirect ed</a>.</body></html> I'm no expert, so please correct me if I'm wrong: but from what I gathered, I think the problem is that the Location header is returning http://ip-10-194-73-254/, which is a private address, when it should be returning our domain name (which is ravn.com). So, I'm guessing I need to either hide or replace the Location header somehow? I'm a programmer and not a server admin so I have no idea what to do... Any help would be greatly appreciated! Also, might I add that we're running more than 1 server, so the configuration would need to be transferable to any server with any private address.

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  • iTunes copy just metadata (song and album ratings, playlists) from iPod

    - by Jared Updike
    I have an iPod touch that I synched with my Windows computer (iTunes 9.0 I think) until my harddrive failed and I lost my entire library. I rebuilt the library (songs) from a year old backup (and various other source for songs) but my playlists and ratings are of course a year old. My iPod itself has most of the playlists and ratings I care most about (favorite songs and albums, rated 4 and 5, for example). I have a catch 22 situation where I feel nervous that I haven't backed up my iPod in around 4 months (when my drive failed) so I'd like to back it up as soon as possible... but if I back it up I have to clear all the songs and playlists and copy them back, which I can't really do since I need to rebuild my playlists on my computer first (using the data only available on my iPod!) The question: is there a better way to READ the information off my iPod than doing it manually, song by song and album by album and playlist by playlist (XML, text dump, database, spreadsheet, anything). In other words, mostly I want the information (metadata like ratings and playlists, not songs) copied off the iPod so I can more quickly get my iTunes library ratings and playlists re-built (manually) so I can finally wipe the music and back up my apps, etc. Then I'd like to copy the music back immediately. The part I'd like to avoid is manually navigating everything on my iPod to read through all the playlists and ratings (50 GB, 6,000+ songs) as I re-enter all of that data by hand. I've done a few dozen albums and it's pretty time consuming having to tap around on the iPod. Reading from a spreadsheet (for example, or XML which I could write a script to get into spreadsheet form) would probably help tremendously, plus then I'd have a backup of that information somewhere besides just my iPod.

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  • ssh - "Connection closed by xxx.xxx.xxx.xxx" - using password

    - by Michael B
    I attempted to create an new user account that I wish to use to log in using ssh. I did this (in CentOs): /usr/sbin/adduser -d /home/testaccount -s /bin/bash user passwd testaccount This is the error I receive when trying to log in via ssh: ~/.ssh$ ssh -v [email protected] OpenSSH_5.1p1 Debian-5ubuntu1, OpenSSL 0.9.8g 19 Oct 2007 debug1: Reading configuration data /etc/ssh/ssh_config debug1: Applying options for * debug1: Connecting to xxx.xxx.xxx [xxx.xxx.xxx.xxx] port 22. debug1: Connection established. debug1: identity file /home/user/.ssh/identity type -1 debug1: identity file /home/user/.ssh/id_rsa type 1 debug1: Checking blacklist file /usr/share/ssh/blacklist.RSA-2048 debug1: Checking blacklist file /etc/ssh/blacklist.RSA-2048 debug1: identity file /home/user/.ssh/id_dsa type -1 debug1: Remote protocol version 2.0, remote software version OpenSSH_4.3 debug1: match: OpenSSH_4.3 pat OpenSSH_4* debug1: Enabling compatibility mode for protocol 2.0 debug1: Local version string SSH-2.0-OpenSSH_5.1p1 Debian-5ubuntu1 debug1: SSH2_MSG_KEXINIT sent debug1: SSH2_MSG_KEXINIT received debug1: kex: server->client aes128-cbc hmac-md5 none debug1: kex: client->server aes128-cbc hmac-md5 none debug1: SSH2_MSG_KEX_DH_GEX_REQUEST(1024<1024<8192) sent debug1: expecting SSH2_MSG_KEX_DH_GEX_GROUP debug1: SSH2_MSG_KEX_DH_GEX_INIT sent debug1: expecting SSH2_MSG_KEX_DH_GEX_REPLY debug1: Host 'xxx.xxx.xxx.xxx' is known and matches the RSA host key. debug1: Found key in /home/user/.ssh/known_hosts:8 debug1: ssh_rsa_verify: signature correct debug1: SSH2_MSG_NEWKEYS sent debug1: expecting SSH2_MSG_NEWKEYS debug1: SSH2_MSG_NEWKEYS received debug1: SSH2_MSG_SERVICE_REQUEST sent debug1: SSH2_MSG_SERVICE_ACCEPT received debug1: Authentications that can continue: publickey,gssapi-with-mic,password debug1: Next authentication method: gssapi-with-mic debug1: Unspecified GSS failure. Minor code may provide more information No credentials cache found debug1: Unspecified GSS failure. Minor code may provide more information No credentials cache found debug1: Unspecified GSS failure. Minor code may provide more information debug1: Next authentication method: publickey debug1: Offering public key: /home/user/.ssh/id_rsa debug1: Authentications that can continue: publickey,gssapi-with-mic,password debug1: Trying private key: /home/user/.ssh/identity debug1: Trying private key: /home/user/.ssh/id_dsa debug1: Next authentication method: password testaccount@xxx's password: Connection closed by xxx.xxx.xxx.xxx The "connection closed" message appeared immediately after entering the password (if I enter the wrong password it waits and then prompts for another password) I am able to log in from the same computer using other accounts that had been setup previously. When logged into the remote machine I am able to do 'su testaccount' Thanks for your time.

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  • Create new partition on ssd hard (remove hibernate)

    - by Aleks
    I bought Dell Vostro 3360 notebook with Windows 7 It has 128 GB SSD hard disk, it is already has 4 partitions: Dell partition, Recovery partition, OS partition, Hibernate partition. Here is screenshot (Russian language, but I made some marks): I want to split OS partition, because I need c:\ and d:\ . Reason is that I have a lot of difficulties with administration mode on c:. So I tried to split OS partition but I already have 4 partitions. Can I remove hibernate partition without consequences? I have Hibernate disabled in settings, but I have hiberfil.sys file on c:\ If I can remove it, how can I do this, I can't do this with standard GUI disk managment tool

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  • Is there a faster way to change default apps associated with file types on OS X?

    - by Lri
    Is there anything more convenient than using RCDefaultApp or Magic Launch, or just repeatedly pressing the Change All buttons in Finder's information panels? I thought about writing a shell script that would modify the CFBundleDocumentTypes arrays in Info.plist files. But each app has multiple keys (sometimes an icon) that would need to be changed. lsregister can't be used to make specific modifications to the Launch Services database. $ `locate lsregister` -h lsregister: [OPTIONS] [ <path>... ] [ -apps <domain>[,domain]... ] [ -libs <domain>[,domain]... ] [ -all <domain>[,domain]... ] Paths are searched for applications to register with the Launch Service database. Valid domains are "system", "local", "network" and "user". Domains can also be specified using only the first letter. -kill Reset the Launch Services database before doing anything else -seed If database isn't seeded, scan default locations for applications and libraries to register -lint Print information about plist errors while registering bundles -convert Register apps found in older LS database files -lazy n Sleep for n seconds before registering/scanning -r Recursive directory scan, do not recurse into packages or invisible directories -R Recursive directory scan, descending into packages and invisible directories -f force-update registration even if mod date is unchanged -u unregister instead of register -v Display progress information -dump Display full database contents after registration -h Display this help

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  • Time randomly changing itself, internet randomly dying

    - by Vee
    Operating System MS Windows 8 Enterprise 64-bit CPU Intel Core i7 2700K @ 3.50GHz 45 °C Sandy Bridge 32nm Technology RAM 8,00 GB Dual-Channel DDR3 @ 800MHz (8-8-8-24) Motherboard ASRock Z77 Extreme4-M (CPUSocket) 40 °C Graphics SMXL2270HD (1920x1080@60Hz) M2094D-PZ (1680x1050@60Hz) 896MB GeForce GTX 275 (CardExpert Technology) 57 °C Hard Drives 466GB FUJITSU MAXTOR STM3500320AS (SATA) 39 °C Optical Drives ASUS DRW-2014L1T Audio High Definition Audio Device Hello everyone, I installed Windows 8 RTM a few weeks ago. It's not my first time installing it, but it's the first time having two annoying problems: 1) Randomly, the system clock changes time all by itself - to fix it I have to open the time window and sync it with the internet. 2) Randomly, internet connection stops working - to fix I have to run troubleshooting. Windows will find a problem with IP on the "Ethernet" connection and fix it. 3) In rare occasions, my PC freezes and I need to restart it (a BSOD once happened, but after that only freezes) How can I permanently solve these problems? This is what I've already tried: Reset Virus scan Stop/reset the Windows Time service Disable/re-enable Windows Time automatic internet sync Change time from BIOS Change motherboard battery

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  • Corrupt Vista Account - With a twist

    - by oldSkool-Soldier
    I have a Windows Vista system whose profile seems to have been corrupted. Many solutions seem to indicate that you create another admin account, log in as that account, and delete the offending profile information for the account that is corrupted. Here's the twist: There are two accounts on this System - 1. Administrator Account 2. Standard Account. It's the Administrator Account which has become corrupted. If you attempted to do any user managment / attempt to create a new account under the 'Standard Account', UAC prompts for a user/pass. It has the admin account come up by default, and asking for a password (of which, there is none). When you click 'OK' - nothing happens (no doubt due to the fact that the account is corrupted, so it can't verify who or what is trying to allow the administrative privilage). Can anyone think of a way of fixing this account, or creating another administrator account to resolve this issue? Many thanks in advance.

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  • How to create an GUI that communicate with the USB Devices using win32 programming [migrated]

    - by VINAYAK
    I am doing my Project using win 32 programming.I am just learning about win32 programming and able to create an UI.I want to communicate with an USB Device with that UI.SO,How can i go for that?Is there any predefined functions will be there are we need to create the function for communicating with the OS and get the devices List and got the details about them. My purpose is to , 1.Creating an UI that tells about the Basic information about the device(We want to send a control request to the device to get the descriptors). 2.For that first of all i want to communicate with the OS for device attachment.That will lead to get the information about the device and Enumeration takes place and then only i request the device information through descriptors by using standard Requests. 3.And also i want to create the driver for my device.That will also need to achieve for communicating with OS(Windows). So,can anyone help me about this?How can i achieve this or approach this? Note: I am at the entry level now so anyone give response will be in a detailed format like step by step process would be appreciable.

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  • How to remove RAID flag on unstriped drive without losing data?

    - by Alex Folland
    I have a Gigabyte Z68X-UD4-B3 motherboard. It advertises this new thing called "XHD", which is like RAID but makes a SSD and traditional-style drive work together to enable high speed with high capacity. I don't want to use this feature, and I already have Windows 7 64 installed without using this feature. When I first installed my 2 hard drives (1 SSD and 1 traditional-style drive) in my machine and booted it up for the first time, it ran a program from the mobo that asked me if I wanted to set up XHD. Thinking it would go to some config screen, I said yes. It immediately started doing something with my drives and finished. I considered that strange, but figured it wouldn't matter when I simply install Windows onto my SSD only. I now have my BIOS and Windows running in AHCI mode with no RAID arrays and separate drives. My SSD is one of those new Corsair Force GT drives which loses power every so often, causing Windows to BSOD. I've figured everything out about this problem, including installing the latest firmware from Corsair, and the only way to fix it at this point is by installing Intel Rapid Storage Technology to control AHCI instead of Windows, since the Windows AHCI driver disables the drive's power every once in a while and can't be configured not to do so. I've tried installing Intel Rapid Storage Technology. When I reboot my machine after doing so, it BSODs just after the Windows logo. I've figured out this is because my SSD and my traditional drive are flagged as RAID, as seen in the "Intel Matrix Storage Manager" program found by switching the BIOS hard drive handling to "RAID" mode. This is due to the XHD auto-config program I mentioned earlier. Normally, the BIOS is set to AHCI, and when the drives boot in AHCI mode, they work perfectly. So, I've concluded the data is stored in AHCI mode but the drives' flags are set to RAID. I've figured out that I can accomplish my objective by using the "Intel Matrix Storage Manager" program on the mobo (with "Reset disks to non-RAID"), but doing so would cause it to completely wipe the drives I select. I want to simply toggle these flags from RAID to AHCI so Intel Rapid Storage Technology doesn't fail and cause a BSOD upon booting, but without wiping the drives.

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  • Encryption over gigabit carrier ethernet

    - by Roy
    I would like to encrypt traffic between two data centres. Communication between the sites is provided as a standard provider bridge (s-vlan/802.1ad), so that our local vlan tags (c-vlan/802.1q) are preserved on the trunk. The communication traverse several layer 2 hops in the provider network. Border switches on both sides are Catalyst 3750-X with the MACSec service module, but I assume MACSec is out of the question, as I don't see any way to ensure L2 equality between the switches over a trunk, although it may be possible over a provider bridge. MPLS (using EoMPLS) would certainly allow this option, but is not available in this case. Either way, equipment can always be replaced to accommodate technology and topology choices. How do I go about finding viable technology options that can provide layer 2 point-to-point encryption over ethernet carrier networks?

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  • Kickstarting an Ubuntu Server 10.04 installation (DHCP fails)

    - by William
    I'm trying to automate the network installation of Ubuntu 10.04 LTS with an anaconda kickstart and everything seems to running except for the initial DHCP autoconfiguration. The installer attempts to configure the install via DHCP but fails on its first attempt. This brings me to a prompt where I can retry DHCP and it seems to always work on the second attempt. My issue is that this is not really automated if I have to hit retry for DHCP. Is there something I can add to the kickstart file so that it will automatically retry or better yet not fail the first time? Thanks. Kickstart: # System language lang en_US # Language modules to install langsupport en_US # System keyboard keyboard us # System mouse mouse # System timezone timezone America/New_York # Root password rootpw --iscrypted $1$unrsWyF2$B0W.k2h1roBSSFmUDsW0r/ # Initial user user --disabled # Reboot after installation reboot # Use text mode install text # Install OS instead of upgrade install # Use Web installation url --url=http://10.16.0.1/cobbler/ks_mirror/ubuntu-10.04-x86_64/ # System bootloader configuration bootloader --location=mbr # Clear the Master Boot Record zerombr yes # Partition clearing information clearpart --all --initlabel # Disk partitioning information part swap --size 512 part / --fstype ext3 --size 1 --grow # System authorization infomation auth --useshadow --enablemd5 %include /tmp/pre_install_ubuntu_network_config # Always install the server kernel. preseed --owner d-i base-installer/kernel/override-image string linux-server # Install the Ubuntu Server seed. preseed --owner tasksel tasksel/force-tasks string server # Firewall configuration firewall --disabled # Do not configure the X Window System skipx %pre wget "http://10.16.0.1/cblr/svc/op/trig/mode/pre/system/Test-D" -O /dev/null # Network information # Start pre_install_network_config generated code # Start of code to match cobbler system interfaces to physical interfaces by their mac addresses # Start eth0 # Configuring eth0 (00:1A:64:36:B1:C8) if ip -o link show | grep -i 00:1A:64:36:B1:C8 then IFNAME=$(ip -o link show | grep -i 00:1A:64:36:B1:C8 | cut -d" " -f2 | tr -d :) echo "network --device=$IFNAME --bootproto=dhcp" >> /tmp/pre_install_ubuntu_network_config fi # End pre_install_network_config generated code %packages openssh-server

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  • Apache APC (Windows) Can I optimize these APC settings more?

    - by ar099968
    I would like to optimize APC some more but I am not sure where I could do something. First here is the stats after 1 week of running with the current configuration: General Cache Information APC Version 3.1.9 PHP Version 5.4.4 APC Host XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Server Software Apache Shared Memory 1 Segment(s) with 128.0 MBytes (IPC shared memory, Windows Slim RWLOCK (native) locking) Start Time 2014/06/08 05:00:00 Uptime 6 days, 11 hours and 55 minutes File Upload Support 1 Host Status Diagrams Memory Usage Free: 99.7 MBytes (77.9%) Used: 28.3 MBytes (22.1%) Hits & Misses Hits: 510818 (99.9%) Misses: 608 (0.1%) Detailed Memory Usage and Fragmentation Fragmentation: 0.60% (609.8 KBytes out of 99.7 MBytes in 83 fragments) File Cache Information Cached Files 693 ( 35.4 MBytes) Hits 5143359 Misses 1087 Request Rate (hits, misses) 13.24 cache requests/second Hit Rate 13.24 cache requests/second Miss Rate 0.00 cache requests/second Insert Rate 0.01 cache requests/second Cache full count 0 User Cache Information Cached Variables 0 ( 0.0 Bytes) Hits 0 Misses 0 Request Rate (hits, misses) 0.00 cache requests/second Hit Rate 0.00 cache requests/second Miss Rate 0.00 cache requests/second Insert Rate 0.00 cache requests/second Cache full count 0 Runtime Settings apc.cache_by_default 1 apc.canonicalize 1 apc.coredump_unmap 0 apc.enable_cli 0 apc.enabled 1 apc.file_md5 0 apc.file_update_protection 2 apc.filters -/apc.php$, -/apc_clean.php$, -.tpl.cache.php$, -.tpl.php$, -.string.cache.php$, -.string.php$ apc.gc_ttl 3600 apc.include_once_override 0 apc.lazy_classes 0 apc.lazy_functions 0 apc.max_file_size 2M apc.num_files_hint 7000 apc.preload_path apc.report_autofilter 0 apc.rfc1867 0 apc.rfc1867_freq 0 apc.rfc1867_name APC_UPLOAD_PROGRESS apc.rfc1867_prefix upload_ apc.rfc1867_ttl 3600 apc.serializer default apc.shm_segments 1 apc.shm_size 128M apc.shm_strings_buffer 4M apc.slam_defense 0 apc.stat 1 apc.stat_ctime 0 apc.ttl 7200 apc.use_request_time 1 apc.user_entries_hint 4096 apc.user_ttl 7200 apc.write_lock 1

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  • In need of assistance for recovering a lost partition

    - by Tek
    The program that has worked for the most part is Active@ Partition Recovery. I'm so close but yet so far from recovering my data. Okay so here's what happens. In the following screenshot (blanked out a folder and filename with profanity in case some of you guys are at work :P), it detects the partition I accidentally deleted with ALL 100% of my data listed. Of course, I didn't write ANY data to that drive after I did this. But when I click "recover" and finishes the recovery process, in Windows I click on the partition that was just was just recovered... It's EMPTY. The program seems to be able to see my lost files, but when I recover the partition windows doesn't seem to think the same =( Things I tried: I tried running a chkdsk /r /f after I recovered the partition, apparently it couldn't find any errors. Tried using other software like TestDisk to recover the partition, but they (all) act similar to Windows in that it detects the (missing) partition but when I browse it there's no files. The partition is there along with all the file and data information. The sector information is also in the screenshot, is there any way I can use this to my advantage in recovering my data? Other information: Dualboot: Win8 / Ubuntu 12.10 x64 1TB Internal desktop drive, GPT Layout, NTFS formatted drive, 64K allocation size.

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  • Using GPO to collect data about VMware view activity

    - by MoSiAc
    Our security group wants us to begin logging data for external access to our view enviroment. At first we thought that view security would be logging all source ip's that are external in nature so if for some reason there is an intrusion we would have record of it there. Of course our firewall logs all that information but correlating it to view is sketchy at best with our current implementation. We know on viewdesktops there is a set of keys in VolitateEnviroment that contains stuff such as source ip and username, etc. We have a script in place that, when run as a logon script attached to a user account in AD collects the information as we need it. If we have a GPO run the same script the information does not get collected. We feel like there is a piece of the puzzle we're missing but we don't know what. If anyone knows what we're forgetting or misconfiguring that would be great, or if you have a better way of us collecting external source ip's for view specifically we'd be interested in that as well. Thanks, EDIT CODE Batch script to dump to text file @echo off timeout 20 echo %computername%/%username% %time% %date% c:\vdi\vmware.txt echo ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~c:\vdi\vmware.txt reg query "HKEY_CURRENT_USER\Volatile Environment" /v "ViewClient_LoggedOn_Username"c:\vdi\vmware.txt reg query "HKEY_CURRENT_USER\Volatile Environment" /v "ViewClient_IP_Address"c:\vdi\vmware.txt echo.c:\vdi\vmware.txt VB Script to display values Const HKEY_CURRENT_USER = &H80000001 Set wmiLocator=CreateObject("WbemScripting.SWbemLocator") Set wmiNameSpace = wmiLocator.ConnectServer(".", "root\default") Set objRegistry = wmiNameSpace.Get("StdRegProv") sPath = "Volatile Environment" lRC = objRegistry.GetStringValue(HKEY_CURRENT_USER, sPath, "ViewClien_Machine_Name", vMachine) lRC = objRegistry.GetStringValue(HKEY_CURRENT_USER, sPath, "ViewClien_IP_Address", vIP) lRC = objRegistry.GetStringValue(HKEY_CURRENT_USER, sPath, "ViewClien_MAC_Address", vMAC) msgbox "The Remote Device Name is " & vMachine & " @ " & vIP & " (" & vMAC & ") " he wanted me to mention that the batch file actually runs and I can see it counting down when I reconnect but it does not grab the registry values.

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  • Sharing RAM resources between 2 or more computers

    - by davee44
    I know there was a somewhat similar question before: How to share CPU or RAM? But, let me just specify it a little more... When Microsoft Windows requires more RAM capacity than available it uses a swap-file to temporarily store the data there, this is actually something like a hard-drive-based RAM. This technology is used for many years. Theoretically, it shouldn't be too hard to implement a similar technology that uses the RAM of different computer(s) in the network for temporary data storage. This just requires a software that runs on computers in the network that accepts and returns data from/to the main computer and keep that data in the RAM; plus the operation system of the main computer must have the ability to use computers in the network instead of (or in addition to) the swap-file. I wonder, are there any implementations of this idea? This would allow users to build RAM clusters using all of their home or office computers, that will boost the performance of a single computer for some development/gaming/video tasks, etc.

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  • C# development with Mono and MonoDevelop

    - by developerit
    In the past two years, I have been developing .NET from my MacBook by running Windows XP into VM Ware and more recently into Virtual Box from OS X. This way, I could install Visual Studio and be able to work seamlessly. But, this way of working has a major down side: it kills the battery of my laptop… I can easiely last for 3 hours if I stay in OS X, but can only last 45 min when XP is running. Recently, I gave MonoDevelop a try for developing Developer IT‘s tools and web site. While being way less complete then Visual Studio, it provides essentials tools when it comes to developping software. It works well with solutions and projects files created from Visual Studio, it has Intellisence (word completion), it can compile your code and can even target your .NET app to linux or unix. This tools can save me a lot of time and batteries! Although I could not only work with MonoDevelop, I find it way better than a simple text editor like Smultron. Thanks to Novell, we can now bring Microsoft technology to OS X.

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  • How Social Is Your Contact Center?

    - by Charles Knapp
    More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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  • Mauritius Software Craftsmanship Community

    There we go! I finally managed to push myself forward and pick up an old, actually too old, idea since I ever arrived here in Mauritius more than six years ago. I'm talking about a community for all kind of ICT connected people. In the past (back in Germany), I used to be involved in various community activities. For example, I was part of the Microsoft Community Leader/Influencer Program (CLIP) in Germany due to an FAQ on Visual FoxPro, actually Active FoxPro Pages (AFP) to be more precise. Then in 2003/2004 I addressed the responsible person of the dFPUG user group in Speyer in order to assist him in organising monthly user group meetings. Well, he handed over management completely, and attended our meetings regularly. Why did it take you so long? Well, I don't want to bother you with the details but short version is that I was too busy on either job (building up new companies) or private life (got married and we have two lovely children, eh 'monsters') or even both. But now is the time where I was starting to look for new fields given the fact that I gained some spare time. My businesses are up and running, the kids are in school, and I am finally in a position where I can commit myself again to community activities. And I love to do that! Why a new user group? Good question... And 'easy' to answer. Since back in 2007 I did my usual research, eh Google searches, to see whether there existing user groups in Mauritius and in which field of interest. And yes, there are! If I recall this correctly, then there are communities for PHP, Drupal, Python (just recently), Oracle, and Linux (which used to be even two). But... either they do not exist anymore, they are dormant, or there is only a low heart-beat, frankly speaking. And yes, I went to meetings of the Linux User Group Meta (Mauritius) back in 2010/2011 and just recently. I really like the setup and the way the LUGM is organised. It's just that I have a slightly different point of view on how a user group or community should organise itself and how to approach future members. Don't get me wrong, I'm not criticizing others doing a very good job, I'm only saying that I'd like to do it differently. The last meeting of the LUGM was awesome; read my feedback about it. Ok, so what's up with 'Mauritius Software Craftsmanship Community' or short: MSCC? As I've already written in my article on 'Communities - The importance of exchange and discussion' I think it is essential in a world of IT to stay 'connected' with a good number of other people in the same field. There is so much dynamic and every day's news that it is almost impossible to keep on track with all of them. The MSCC is going to provide a common platform to exchange experience and share knowledge between each other. You might be a newbie and want to know what to expect working as a software developer, or as a database administrator, or maybe as an IT systems administrator, or you're an experienced geek that loves to share your ideas or solutions that you implemented to solve a specific problem, or you're the business (or HR) guy that is looking for 'fresh' blood to enforce your existing team. Or... you're just interested and you'd like to communicate with like-minded people. Meetup of 26.06.2013 @ L'arabica: Of course there are laptops around. Free WiFi, power outlet, coffee, code and Linux in one go. The MSCC is technology-agnostic and spans an umbrella over any kind of technology. Simply because you can't ignore other technologies anymore in a connected IT world as we have. A front-end developer for iOS applications should have the chance to connect with a Python back-end coder and eventually with a DBA for MySQL or PostgreSQL and exchange their experience. Furthermore, I'm a huge fan of cross-platform development, and it is very pleasant to have pure Web developers - with all that HTML5, CSS3, JavaScript and JS libraries stuff - and passionate C# or Java coders at the same table. This diversity of knowledge can assist and boost your personal situation. And last but not least, there are projects and open positions 'flying' around... People might like to hear others opinion about an employer or get new impulses on how to tackle down an issue at their workspace, etc. This is about community. And that's how I see the MSCC in general - free of any limitations be it by programming language or technology. Having the chance to exchange experience and to discuss certain aspects of technology saves you time and money, and it's a pleasure to enjoy. Compared to dusty books and remote online resources. It's human! Organising meetups (meetings, get-together, gatherings - you name it!) As of writing this article, the MSCC is currently meeting every Wednesday for the weekly 'Code & Coffee' session at various locations (suggestions are welcome!) in Mauritius. This might change in the future eventually but especially at the beginning I think it is very important to create awareness in the Mauritian IT world. Yes, we are here! Come and join us! ;-) The MSCC's main online presence is located at Meetup.com because it allows me to handle the organisation of events and meeting appointments very easily, and any member can have a look who else is involved so that an exchange of contacts is given at any time. In combination with the other entities (G+ Communities, FB Pages or in Groups) I advertise and manage all future activities here: Mauritius Software Craftsmanship Community This is a community for those who care and are proud of what they do. For those developers, regardless how experienced they are, who want to improve and master their craft. This is a community for those who believe that being average is just not good enough. I know, there are not many 'craftsmen' yet but it's a start... Let's see how it looks like by the end of the year. There are free smartphone apps for Android and iOS from Meetup.com that allow you to keep track of meetings and to stay informed on latest updates. And last but not least, there is a Trello workspace to collect and share ideas and provide downloads of slides, etc. Trello is also available as free smartphone app. Sharing is caring! As mentioned, the #MSCC is present in various social media networks in order to cover as many people as possible here in Mauritius. Following is an overview of the current networks: Twitter - Latest updates and quickies Google+ - Community channel Facebook - Community Page LinkedIn - Community Group Trello - Collaboration workspace to share and develop ideas Hopefully, this covers the majority of computer-related people in Mauritius. Please spread the word about the #MSCC between your colleagues, your friends and other interested 'geeks'. Your future looks bright Running and participating in a user group or any kind of community usually provides quite a number of advantages for anyone. On the one side it is very joyful for me to organise appointments and get in touch with people that might be interested to present a little demo of their projects or their recent problems they had to tackle down, and on the other side there are lots of companies that have various support programs or sponsorships especially tailored for user groups. At the moment, I already have a couple of gimmicks that I would like to hand out in small contests or raffles during one of the upcoming meetings, and as said, companies provide all kind of goodies, books free of charge, or sometimes even licenses for communities. Meeting other software developers or IT guys also opens up your point of view on the local market and there might be interesting projects or job offers available, too. A community like the Mauritius Software Craftsmanship Community is great for freelancers, self-employed, students and of course employees. Meetings will be organised on a regular basis, and I'm open to all kind of suggestions from you. Please leave a comment here in blog or join the conversations in the above mentioned social networks. Let's get this community up and running, my fellow Mauritians! Recent updates The MSCC is now officially participating in the O'Reilly UK User Group programm and we are allowed to request review or recension copies of recent titles. Additionally, we have a discount code for any books or ebooks that you might like to order on shop.oreilly.com. More applications for user group sponsorship programms are pending and I'm looking forward to a couple of announcement very soon. And... we need some kind of 'corporate identity' - Over at the MSCC website there is a call for action (or better said a contest with prizes) to create a unique design for the MSCC. This would include a decent colour palette, a logo, graphical banners for Meetup, Google+, Facebook, LinkedIn, etc. and of course badges for our craftsmen to add to their personal blogs and websites. Please spread the word and contribute. Thanks!

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  • Smithsonian Showcases Video Game History with The Art of Video Games [Video]

    - by Jason Fitzpatrick
    The Art of Video Games is the Smithsonian’s look at the history of video games; check out this video trailer to see what the exhibition is all about and hear from some notable folks. From the Smithsonian listing for the exhibition: The Art of Video Games is one of the first exhibitions to explore the forty-year evolution of video games as an artistic medium, with a focus on striking visual effects and the creative use of new technologies. It features some of the most influential artists and designers during five eras of game technology, from early pioneers to contemporary designers. The exhibition focuses on the interplay of graphics, technology and storytelling through some of the best games for twenty gaming systems ranging from the Atari VCS to the PlayStation 3. The exhibit will be at the Smithsonian until the end of September and will then begin touring the country. Hit up the link below for more information. The Art of Video Games Tour [via Neatorama] How To Properly Scan a Photograph (And Get An Even Better Image) The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage

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  • Event on SQL Server 2008 Disk IO and the new Complex Event Processing (StreamInsight) feature in R2

    - by tonyrogerson
    Allan Mitchell and myself are doing a double act, Allan is becoming one of the leading guys in the UK on StreamInsight and will give an introduction to this new exciting technology; on top of that I'll being talking about SQL Server Disk IO - well, "Disk" might not be relevant anymore because I'll be talking about SSD and IOFusion - basically I'll be talking about the underpinnings - making sure you understand and get it right, how to monitor etc... If you've any specific problems or questions just ping me an email [email protected]. To register for the event see: http://sqlserverfaq.com/events/217/SQL-Server-and-Disk-IO-File-GroupsFiles-SSDs-FusionIO-InRAM-DBs-Fragmentation-Tony-Rogerson-Complex-Event-Processing-Allan-Mitchell.aspx 18:15 SQL Server and Disk IOTony Rogerson, SQL Server MVPTony's Blog; Tony on TwitterIn this session Tony will talk about RAID levels, how SQL server writes to and reads from disk, the effect SSD has and will talk about other options for throughput enhancement like Fusion IO. He will look at the effect fragmentation has and how to minimise the impact, he will look at the File structure of a database and talk about what benefits multiple files and file groups bring. We will also touch on Database Mirroring and the effect that has on throughput, how to get a feeling for the throughput you should expect.19:15 Break19:45 Complex Event Processing (CEP)Allan Mitchell, SQL Server MVPhttp://sqlis.com/sqlisStreamInsight is Microsoft’s first foray into the world of Complex Event Processing (CEP) and Event Stream Processing (ESP).  In this session I want to show an introduction to this technology.  I will show how and why it is useful.  I will get us used to some new terminology but best of all I will show just how easy it is to start building your first CEP/ESP application.

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  • David Cameron addresses - The Oracle Retail Week Awards 2012

    - by user801960
    The Oracle Retail Week Awards 2012 were last night. In case you missed the action the introduction video for the Oracle Retail Week Awards 2012 is below, featuring interviews with UK Prime Minister David Cameron, Acting Editor of Retail Week George MacDonald, the judges for the awards and key figureheads in British retail. Check back on the blog in the next couple of days for more videos, interviews and insights from the awards. Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today (identified in the previous session on this stage) but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

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