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  • Seven Accounting Changes for 2010

    - by Theresa Hickman
    I read a very interesting article called Seven Accounting Changes That Will Affect Your 2010 Annual Report from SmartPros that nicely summarized how 2010 annual financial statements will be impacted.  Here’s a Reader’s Digest version of the changes: 1.  Changes to revenue recognition if you sell bundled products with multiple deliverables: Old Rule: You needed to objectively establish the “fair value” of each bundled item. So if you sold a dishwasher plus installation and could not establish the fair value of the installation, you might have to delay recognizing revenue of the dishwasher days or weeks later until it was installed. New Rule (ASU 2009-13): “Objective” proof of each service or good is no longer required; you can simply estimate the selling price of the installation and warranty. So the dishwasher vendor can recognize the dishwasher revenue immediately at the point of sale without waiting a few weeks for the installation. Then they can recognize the estimated value of the installation after it is complete. 2.  Changes to revenue recognition for devices with embedded software: Old Rule: Hardware devices with embedded software, such as the iPhone, had to follow stringent software revrec rules. This forced Apple to recognize iPhone revenues over two years, the period of time that software updates were provided. New Rule (ASU 2009-14): Software revrec rules no longer apply to these devices with embedded software; these devices can now follow ASU 2009-13. This allows vendors, such as Apple, to recognize revenue sooner. 3.  Fair value disclosures: Companies (both public and private) now need to spend extra time gathering, summarizing, and disclosing information about items measured at fair value, such as significant transfers in and out of Level 1(quoted market price), Level 2 (valuation based on observable markets), and Level 3 (valuations based on internal information). 4.  Consolidation of variable interest entities (a.k.a special purpose entities): Consolidation rules for variable interest entities now require a qualitative, not quantitative, analysis to determine the primary beneficiary. Instead of simply looking at the percentage of voting interests, the primary beneficiary could have less than the majority interests as long as it has the power to direct the activities and absorb any losses.  5.  XBRL: Starting in June 2011, all U.S. public companies are required to file financial statements to the SEC using XBRL. Note: Oracle supports XBRL reporting. 6.  Non-GAAP financial disclosures: Companies that report non-GAAP measures of performance, such as EBITDA in SEC filings, have more flexibility.  The new interpretations can be found here: http://www.sec.gov/divisions/corpfin/guidance/nongaapinterp.htm.  7.  Loss contingencies disclosures: Companies should expect additional scrutiny of their loss disclosures, such as those from litigation losses, in their annual financial statements. The SEC wants more disclosures about loss contingencies sooner instead of after the cases are settled.

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  • Why Executives Need Enterprise Project Portfolio Management: 3 Key Considerations to Drive Value Across the Organization

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Cambria","serif";} By: Guy Barlow, Oracle Primavera Industry Strategy Director Over the last few years there has been a tremendous shift – some would say tectonic in nature – that has brought project management to the forefront of executive attention. Many factors have been driving this growing awareness, most notably, the global financial crisis, heightened regulatory environments and a need to more effectively operationalize corporate strategy. Executives in India are no exception. In fact, given the phenomenal rate of progress of the country, top of mind for all executives (whether in finance, operations, IT, etc.) is the need to build capacity, ramp-up production and ensure that the right resources are in place to capture growth opportunities. This applies across all industries from asset-intensive – like oil & gas, utilities and mining – to traditional manufacturing and the public sector, including services-based sectors such as the financial, telecom and life sciences segments are also part of the mix. However, compounding matters is a complex, interplay between projects – big and small, complex and simple – as companies expand and grow both domestically and internationally. So, having a standardized, enterprise wide solution for project portfolio management is natural. Failing to do so is akin to having two ERP systems, one to manage “large” invoices and one to manage “small” invoices. It makes no sense and provides no enterprise wide visibility. Therefore, it is imperative for executives to understand the full range of their business commitments, the benefit to the company, current performance and associated course corrections if needed. Irrespective of industry and regardless of the use case (e.g., building a power plant, launching a new financial service or developing a new automobile) company leaders need to approach the value of enterprise project portfolio management via 3 critical areas: Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Cambria","serif";} 1. Greater Financial Discipline – Improve financial rigor and results through better governance and control is an imperative given today’s financial uncertainty and greater investment scrutiny. For example, as India plans a US$1 trillion investment in the country’s infrastructure how do companies ensure costs are managed? How do you control cash flow? Can you easily report this to stakeholders? 2. Improved Operational Excellence – Increase efficiency and reduce costs through robust collaboration and integration. Upwards of 66% of cost variances are driven by poor supplier collaboration. As you execute initiatives do you have visibility into the performance of your supply base? How are they integrated into the broader program plan? 3. Enhanced Risk Mitigation – Manage and react to uncertainty through improved transparency and contingency planning. What happens if you’re faced with a skills shortage? How do you plan and account for geo-political or weather related events? In summary, projects are not just the delivery of a product or service to a customer inside a predetermined schedule; they often form a contractual and even moral obligation to shareholders and stakeholders alike. Hence the intimate connection between executives and projects, with the latter providing executives with the platform to demonstrate that their organization has the capabilities and competencies needed to meet and, whenever possible, exceed their customer commitments. Effectively developing and operationalizing corporate strategy is the hallmark of successful executives and enterprise project and portfolio management allows them to achieve this goal. Article was first published for Manage India, an e-newsletter, PMI India.

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  • Lenovo Thinkpad X1 Carbon support

    - by Robottinosino
    I am considering selling my Mac to get money towards a Lenovo Thinkpad X1 because what I really want to do is to be running an Ubuntu system all the time. Is this machine completely supported in Ubuntu, with no tiny little feature missing just because I am "going Linux"? Optional user story section, skip to the question below if you don't have time: I have a friend who bought a "works on Ubuntu" system a year ago and has hated the fact ever since: battery lasts less than if he boots in Windows (which he despises) and he ascribes that to "no good OS/harware integration and support for advanced chipset power management features", odd behaviour on suspend/resume/hibernate (says: "when it works 90% of the time and the other 10% it makes you lose your work is as good as broken - 90% is the same as 0% he says), some occasional graphics card glitches he can perfectly well live with and has almost grown affectionate to, and finally, and that is what would make him undo his choice if he could, bad "input device drivers". He says: trackpoint and trackpad just "feel different", "so much better" on Windows and that was impossible to know from the website brochure. That story makes me very doubtful... but I want to abandon this "walled garden" of prison that is my Mac and go Ubuntu all the way, no doubt about that! My dilemma at this time is just: "I don't want to live with those eternal frustrations for sure"! Here's a directly answerable phrasing of my question: Is the Lenovo Thinkpad X1 supported on Ubuntu? Yes/no, which version? Which hardware features are not supported? Provide a list Optionally: sort the list in descending order of frustration from your experience Optionally: mention if there are acceptable workarounds to the "out-of-the-box" condition described in the earlier points and whether this ameliorates frustration at least to "tolerable" levels Comment: the Ubuntu hardware certification page is so not-for-end-users it's unreal. Whoa. What would make it end-user friendly is: Link to "buy here and you'll be just fine, this is the right configuration for you, it'll work as long as you press BUY on that page and don't browse further" Remove mentions of may and might not work. Just tell it straight: press buy here and you will get a working system with the exception of A, B, C (so that I can decide whether the philosophical "freedom pleasure" I get from escaping an Apple world is enough to off-balance the loss, for instance, of Bluetooth capabilities (something that I of course use on my Mac) but "could" lose to use free (as in freedom) software The certification page fails to dispel doubts in me as an end-user. I don't feel "eased into Ubuntu", I feel "partially informed".

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  • Application Composer: Exposing Your Customizations in BI Analytics and Reporting

    - by Richard Bingham
    Introduction This article explains in simple terms how to ensure the customizations and extensions you have made to your Fusion Applications are available for use in reporting and analytics. It also includes four embedded demo videos from our YouTube channel (if they don't appear check the browser address bar for a blocking shield icon). If you are new to Business Intelligence consider first reviewing our getting started article, and you can read more about the topic of custom subject areas in the documentation book Extending Sales. There are essentially four sections to this post. First we look at how custom fields added to standard objects are made available for reporting. Secondly we look at creating custom subject areas on the standard objects. Next we consider reporting on custom objects, starting with simple standalone objects, then child custom objects, and finally custom objects with relationships. Finally this article reviews how flexfields are exposed for reporting. Whilst this article applies to both Cloud/SaaS and on-premises deployments, if you are an on-premises developer then you can also use the BI Administration Tool to customize your BI metadata repository (the RPD) and create new subject areas. Whilst this is not covered here you can read more in Chapter 8 of the Extensibility Guide for Developers. Custom Fields on Standard Objects If you add a custom field to your standard object then it's likely you'll want to include it in your reports. This is very simple, since all new fields are instantly available in the "[objectName] Extension" folder in existing subject areas. The following two minute video demonstrates this. Custom Subject Areas for Standard Objects You can create your own subject areas for use in analytics and reporting via Application Composer. An example use-case could be to simplify the seeded subject areas, since they sometimes contain complex data fields and internal values that could confuse business users. One thing to note is that you cannot create subject areas in a sandbox, as it is not supported by BI, so once your custom object is tested and complete you'll need to publish the sandbox before moving forwards. The subject area creation processes is essentially two-fold. Once the request is submitted the ADF artifacts are generated, then secondly the related metadata is sent to the BI presentation server API's to make the updates there. One thing to note is that this second step may take up to ten minutes to complete. Once finished the status of the custom subject area request should show as 'OK' and it is then ready for use. Within the creation processes wizard-like steps there are three concepts worth highlighting: Date Flattening - this feature permits the roll up of reports at various date levels, such as data by week, month, quarter, or year. You simply check the box to enable it for that date field. Measures - these are your own functions that you can build into the custom subject area. They are related to the field data type and include min-max for dates, and sum(), avg(), and count() for  numeric fields. Implicit Facts - used to make the BI metadata join between your object fields and the calculated measure fields. The advice is to choose the most frequently used measure to ensure consistency. This video shows a simple example, where a simplified subject area is created for the customer 'Contact' standard object, picking just a few fields upon which users can then create reports. Custom Objects Custom subject areas support three types of custom objects. First is a simple standalone custom object and for which the same process mentioned above applies. The next is a custom child object created on a standard object parent, and finally a custom object that is related to a parent object - usually through a dynamic choice list. Whilst the steps in each of these last two are mostly the same, there are differences in the way you choose the objects and their fields. This is illustrated in the videos below.The first video shows the process for creating a custom subject area for a simple standalone custom object. This second video demonstrates how to create custom subject areas for custom objects that are of parent:child type, as well as those those with dynamic-choice-list relationships. &lt;span id=&quot;XinhaEditingPostion&quot;&gt;&lt;/span&gt; Flexfields Dynamic and Extensible Flexfields satisfy a similar requirement as custom fields (for Application Composer), with flexfields common across the Fusion Financials, Supply Chain and Procurement, and HCM applications. The basic principle is when you enable and configure your flexfields, in the edit page under each segment region (for both global and context segments) there is a BI Enabled check box. Once this is checked and you've completed your configuration, you run the Scheduled Process job named 'Import Oracle Fusion Data Extensions for Transactional Business Intelligence' to generate and migrate the related BI artifacts and data. This applies for dynamic, key, and extensible flexfields. Of course there is more to consider in terms of how you wish your flexfields to be implemented and exposed in your reports, and details are given in Chapter 4 of the Extending Applications guide.

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  • SQL 2014 does data the way developers want

    - by Rob Farley
    A post I’ve been meaning to write for a while, good that it fits with this month’s T-SQL Tuesday, hosted by Joey D’Antoni (@jdanton) Ever since I got into databases, I’ve been a fan. I studied Pure Maths at university (as well as Computer Science), and am very comfortable with Set Theory, which undergirds relational database concepts. But I’ve also spent a long time as a developer, and appreciate that that databases don’t exactly fit within the stuff I learned in my first year of uni, particularly the “Algorithms and Data Structures” subject, in which we studied concepts like linked lists. Writing in languages like C, we used pointers to quickly move around data, without a database in sight. Of course, if we had a power failure all this data was lost, as it was only persisted in RAM. Perhaps it’s why I’m a fan of database internals, of indexes, latches, execution plans, and so on – the developer in me wants to be reassured that we’re getting to the data as efficiently as possible. Back when SQL Server 2005 was approaching, one of the big stories was around CLR. Many were saying that T-SQL stored procedures would be a thing of the past because we now had CLR, and that obviously going to be much faster than using the abstracted T-SQL. Around the same time, we were seeing technologies like Linq-to-SQL produce poor T-SQL equivalents, and developers had had a gutful. They wanted to move away from T-SQL, having lost trust in it. I was never one of those developers, because I’d looked under the covers and knew that despite being abstracted, T-SQL was still a good way of getting to data. It worked for me, appealing to both my Set Theory side and my Developer side. CLR hasn’t exactly become the default option for stored procedures, although there are plenty of situations where it can be useful for getting faster performance. SQL Server 2014 is different though, through Hekaton – its In-Memory OLTP environment. When you create a table using Hekaton (that is, a memory-optimized one), the table you create is the kind of thing you’d’ve made as a developer. It creates code in C leveraging structs and pointers and arrays, which it compiles into fast code. When you insert data into it, it creates a new instance of a struct in memory, and adds it to an array. When the insert is committed, a small write is made to the transaction to make sure it’s durable, but none of the locking and latching behaviour that typifies transactional systems is needed. Indexes are done using hashes and using bw-trees (which avoid locking through the use of pointers) and by handling each updates as a delete-and-insert. This is data the way that developers do it when they’re coding for performance – the way I was taught at university before I learned about databases. Being done in C, it compiles to very quick code, and although these tables don’t support every feature that regular SQL tables do, this is still an excellent direction that has been taken. @rob_farley

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  • Unable to ping inside or outside network with default gateway 0.0.0.0

    - by agentroadkill
    I've been around here before and I could usually piece together everything to more or less get myself up and running, but this time I'm truly stumped. I'm trying to connect my new 14.04 install to a network, and I'm forced to be behind my college's router. Now I've tested the vary cable that is right now plugged into my Ubuntu box on a Windows, Mac OS X, and even my friend's Ubuntu 14.04 box, and they all connect no problem. I've been trying to track this down for about two days, but every time I get close to it, the bug jumps to some other piece of my connection. Anyway, as it sits ifconfig -a gives: eth2 Lninkencap:Ethernet HWaddr:00:1f:bc:08:31:1d inet addr:10.32.51.51 Bcast:10.32.51.155 Mask: 255.255.255.0 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 RX bytes:0 TX bytes:0 as well as the local loopback, but I'm assuming that is not an issue here. sudo dhclient -v eth2 returns: Listening on LPF/<hardware address of my integrated NIC, above> Sending on <same> Sending on Socket/fallback DHCPREQUEST of 10.32.51.51 on eth2 to 255.255.255.255 port 67 (xid=0x6f4a66ba) <two more lines of same> DHCPDISCOVER on eth2 to 255.255.255.255 port 67 interval 3 (xid=0x156f9fb4) <many more of above with varying intervals> No DHCPOFFERS received. Trying recorded lease 10.32.51.51 RTNETLINK answers: File exists bound: renewal in <large number> seconds If I then try ping 8.8.8.8, I get: connect: Network is unreachable /etc/resolv.conf only contains the two lines telling you not to edit it, while /etc/network/interfaces only has the loopback interface block in it. I've tried commenting out the "option rfc3442" line in /etc/dhcp/dhclient.conf which seemed to fix this issue for many people, as well as adding the line send vendor-class-indentifier "MSFT5.0" to dhclient.conf as well to tell the router I'm a windows box, in case they don't like Linux. Finally, route -n reveals: Destination Gateway Genmask Flags Metric Ref Use Iface 10.32.51.0 0.0.0.0 255.255.255.0 U 0 0 0 eth2 I would like to apologize in advance for the doubtless butchered text alignment, but I'm obviously typing this all by hand, reading from the terminal as I type commands. I'm hoping this is an interesting problem, and not something I blithely stumbled past in my (apparent) over-confidence. TIA! Quick addendum before posting: The activity light on the ethernet port are lit and one blinks during boot, but they rarely (and seemingly randomly) do so afterwards (both are dark) even while running dhclient in the foreground. When I had the Ubuntu box tethered to my MacBook earlier, I got what looked like a normal power/uplink blinking pattern, but was unable to ping one from the other.

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  • Thinking differently about BI delivery

    - by jamiet
    My day job involves implementing Business Intelligence (BI) solutions which, as I have said before, is simply about giving people the information they need to do their jobs. I’m always interested in learning about new ways of achieving that aim and that is my motivation for writing blog entries that are not concerned with SQL or SQL Server per se. Implementing BI systems usually involves hacking together a bunch third party products with some in-house “glue” and delivering information using some shiny, expensive web-based front-end tool; the list of vendors that supply such tools is big and ever-growing. No doubt these tools have their place and of late I have started to wonder whether they can be supplemented with different ways of delivering information. The problem I have with these separate web-based tools is exactly that – they are separate web-based tools. What’s the problem with that you might ask? I’ll explain! They force the information worker to go somewhere unfamiliar in order to get the information they need to do their jobs. Would it not be better if we could deliver information into the tools that those information workers are already using and not force them to go somewhere else? I look at the rise of blogging over recent years and I realise that what made them popular is that people can subscribe to RSS feeds and have information pushed to them in their tool of choice rather than them having to go and find the information for themselves in a tool that has been foisted upon them. Would it not be a good idea to adopt the principle of subscription for the benefit of delivering BI information as well? I think it would and in the rest of this blog entry I’ll outline such a scenario where the power of subscription could be used to enhance the delivery of information to information workers. Typical questions that information workers ask might be: What are my year-on-year sales figures? What was my footfall yesterday? How many widgets have I sold so far today? Each of those questions includes a time element and that shouldn’t surprise us, any BI system that I have worked on includes the dimension of time. Now, what do people use to view and organise their time-oriented information? Its not a trick question, they use a calendar and in the enterprise space more often than not that calendar is managed using Outlook. Given then that information workers are already looking at their calendar in Outlook anyway would it not make sense then to deliver information into that same calendar? Of course it would. Calendars are a great way of visualising information such as sales figures. Observe: Just in this single screenshot I have managed to convey a multitude of information. The information worker can see, at a glance, information about hourly/daily/weekly/monthly sales and, moreover, he/she is viewing that information right inside the tool that they use every day. There is no effort on the part of him/her, the information just appears hour after hour, day after day. Taking the idea further, each one of those calendar items could be a mini-dashboard in its own right. Double-clicking on an item could show a plethora of other information about that time slot such as breaking the sales down per region or year-over-year comparisons. Perhaps the title could employ a sparkline? Loads of possibilities. The point is that calendars are a completely natural way to visualise information; we should make more use of them! The real beauty of delivering information using calendars for us BI developers is that it should be so easy. In the case of Outlook we don’t need to write complicated VBA code that can go and manipulate a person’s calendar, simply publishing data in a format that Outlook can understand is sufficient and happily such formats already exist; iCalendar is the accepted format and the even more flexible xCalendar is hopefully on its way as well.   I’d like to make one last point and this one is with my SQL Server hat on. Reporting Services 2008 R2 introduced the ability to publish data as subscribable Atom feeds so it seems logical that it could also be a vehicle for delivering calendar feeds too. If you think this would be a good idea go and vote for it at Publish data as iCalendar feeds and please please please add some comments (especially if you vote it down). Work smarter, not harder! @Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Some Problems Can't Be Outsourced

    - by mikef
    More and more companies are becoming attracted to the idea of Infrastructure as a Service (or IaaS). It would seem that you can outsource the provisioning and management of your services, encompassing everything from Email, through to your servers, workstations and software, all the way down to your LAN and internet services. This type of outsourcing can be a very attractive option for companies who have tight budgets who are short of technical skills or don't have the means to provide long-term IT support. Essentially, they can outsource your services at low short-term costs that are knowable and controllable, are quickly and easily scalable, and generate a minimum of hassle for your internal staff. If you want to get a sophisticated IT infrastructure set up in a hurry without the usual high buy-in costs, or the task of finding and hiring the right specialists. It would seem the way to go, particularly when their salesmen are hypnotizing you with oleaginous phrases such as "we are closely aligned with our client organization's core business requirements, providing agile services". It sounds too good to be true, and so it is. Whereas the costs will have initially been calculated on the annual renewal fees and service fees for ongoing support, there are other charges too which aren't so obvious. It can end up costing far more than the conventional solution once you take into account the extra costs, the fees for customization and upgrades. The Total Cost of Ownership (TCO) only becomes apparent when it is too late to extract the company easily from the arrangement. After a few years, these annual fees can add up to more than the initial cost of implementing a traditional in-house system. Worse than that is that you can then lose your power to determine your priorities: When you become reliant on this company, with its own schedule of priorities, to implement every change, however simple, you have effectively lost control of your technical infrastructure. This will make senior management very nervous. There is definitely a requirement for this sort of service. If you urgently need an exceptionally high class of service or more expertise than you currently possess, then outsourcing is probably for you. You and your IT colleagues will always have something to do, be it user assistance, smoothing out integrations with an external provider, or working on something entirely new. Heck, if you outsource to IBM, the SysAdmins can go along for the ride and polish their expertise. What you need to figure out is how much your time is worth, because time is ultimately all that outsourcing will buy you and your organization. Now you just need to convince your nervous CEO. Cheers, Michael

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  • New computer hangs on shutdown/reboot, how to troubleshoot?

    - by Torben Gundtofte-Bruun
    My system is working perfectly but it freezes during shutdown/reboot/suspend/hibernate: All windows and the menu bar disappear but the desktop wallpaper remains. It doesn't even show the shutdown screen (the one with the animated dots) where I could hit ESC and watch the shutdown console text. The system is brand-new and fully updated using Update Manager. How can I determine what is causing the freeze? Is there a log I can investigate? How can I fix this? I see no obvious cause of the freeze. The only USB attachment is a mouse/keyboard; I don't have any external storage attached; and I don't have any programs running (the machine freezes even when doing shutdown right from the login screen). What I've tried so far: Based on other questions (this, this, and this) that suggest some ACPI settings, I've tried sudo shutdown -h now to see whether the shutdown console text display offers any hints, but the system doesn't even get that far - it still freezes while the screen shown the desktop background image, without any toolbars. Only sudo shutdown --force works, but that's not a solution. Editing the grub menu to add acpi=off to the kernel didn't help. I guess there's not much point in trying the other (lesser) ACPI suggestions? Adding noapic to the grub entry had no discernible effect. Adding nolapic instead did something (I had removed the quiet option) - the system managed to continue further with the shutdown, right until the line Checking for running unattended-upgrades: which were the last characters on the screen. I've also checked the system BIOS, especially regarding power options, but didn't see anything out of the ordinary. Switching the BIOS standby setting from S3 to S1 didn't help. The standby setting can't be disabled, and there are no other ACPI-related settings AFAIK. BIOS reset didn't help. Not surprised; hadn't changed anything. I tried going to a virtual console (CtrlAltF1) as suggested by djeikyb and from there did a shutdown -h now and it froze there too, after this console output. I didn't try killing processes one at a time because I'm still too newbie to figure out how to do that. Booting with kernel 2.6.35.22 rather than 2.6.35.25 didn't help. Disabling the Nvidia drivers didn't help. Booting from Live CD (USB stick in fact) didn't help; it freezes the same way. Booting from Live CD, with acpi=off noapic nolapic didn't help either. Neither did just nolapic. So evidently this is not some custom setting in my install, but some sort of basic issue. MemTest competed in 1 hour without errors.

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  • eSTEP Newsletter for October 2013 Now Available

    - by Cinzia Mascanzoni
    The October'13 issue of our Newsletter is now available. The issue contains information on the following topics: Oracle Open World Summary Oracle Cloud: Oracle Engineered Systems Oracle Database and Middleware Oracle Applications and Software as a Service Oracle Industries Oracle Partners and the "Internet of Things" JavaOne News MySQL News Corporate News Create Your HR Strategic Vision at Oracle HCM World Oracle Database Protection Redefined A Preview: Oracle Database Backup Logging Recovery Appliance Oracle closed Tekelec acquisition Congratulations to ORACLE TEAM USA! Tech sectionARC M6 Oracle's SPARC M6 Oracle SuperCluster M6-32 - Oracle’s Most Scalable Engineered System Oracle Multitenant on SPARC Servers and Oracle Solaris Oracle Database 12c Enterprise Edition: Plug into the Cloud Oracle In-Memory Database Cache Oracle Virtual Compute Appliance New Benchmark-Results published (Sept. 2013) Video Interview: Elasticity, the Biggest Challenge Facing Data Centers Today Tech blog Announcing New Sun Storage 2500-M2 Drives SPARC Product Line Update ZFS RAID Calculator v6 What ships with ODA X3-2? Tech Article: Oracle Multitenant on SPARC Servers and Oracle Solaris New release of Sun Rack II capacity calculator available Announcing: Oracle Solaris Cluster Product Bulletin, September 2013 Learning & events Planned TechCasts Quarterly Partner Update Live Webcast: Simplify and Accelerate Oracle Database deployment with Oracle VM Templates Join us for OTN's Virtual Developer Day - Harnessing the Power of Oracle WebLogic and Oracle Coherence. Learn from OOW 2013 what is going on in Virtualization How to Implementing Early Arriving Facts in ODI, Part I and Part II: Proof of Concept Overview Multi-Factor Authentication in Oracle WebLogic Using multi-factor authentication to protect web applications deployed on Oracle WebLogic. If Virtualization Is Free, It Can't Be Any Good—Right? Looking beyond System/HW SOA and User Interfaces Overcoming the challenges to developing user interfaces in a service oriented References Vodafone Romania Improves Business Agility and Customer Satisfaction, with 10x Faster Business Intelligence Delivery and 12x Faster Processing Emirates Integrated Telecommunications Captures 47% Market Share in a Competitive Market, Thanks to 24/7 Availability Home Credit and Finance Bank Accelerates Getting New Banking Products to Market Extra A Conversation with Java Champion Johan Vos You can find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below. URL: http://launch.oracle.com/ PIN: eSTEP_2011 Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab.

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  • Desparately Need Help: After a mishap, a folder shows 0 files in it

    - by bobby
    I'm hoping some of you guys may be able to shed some light on this scenario: I had a odt document on which I was working from one of many files in a folder among many on an internal hard-drive. Some kind of glitch occured and the document crashed (this could have been some kind of power charge whilst another hard drive was being unmounted). As I looked into the folders surrounding the folder in which my odt document was stored, they start to show 0 files in them. I immediately switched off the PC and then re-started. Upon the re-start, the folders would show the 1,000s of files I've stored in them and then within 5 minutes, as I started to back them up, freeze, cut-off the process of transfer. When I tried to open anything on the internal hard-drive, be it an avi film, an mp3, a cbr or a word doc, they all showed blank or would work. Some folders had vastly less files showing. Eventually, things calmed down. I closed the PC, checked that the connections were in firmly, gave it a vacuum and restarted the PC. All the files eventually showed up and I started to back them up (which I'd brought a hard drive for anyway but been distracted and not done). All folders show except the one which contained the document I was working on at the time of the trouble. Strangely, it was one that should itself full on several occasions on restarts. It shows zero files now. Properties shows zero files and zero space taken by it. Yet when I drop a file into this folder by pasting it in, it disappears too. Opening the folder, there is nothing there. But if I paste that document again, the PC asks would I like to replace the existing file with the same name (that I can't see), when I click yes, the file appears. When I exit, the folder shows the 0 files in the folder. Going back into the folder, it has disappeared again. I'm hoping that someone can help give me tips to recover the files in the folder, it would be greatly, greatly appreciated. All other films, music, comics, documents show and are fine!

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  • Is IE9 a modern browser?

    - by anirudha
    Is IE9 a modern browser? i show you a post who compare IE as well as they compare chrome. Is IE9 a modern browser? well Are you thing that they make something bettter then thing another that what Firefox and chrome do whenever Microsoft do this. that's point that Microsoft always blast IE because they make version upon version not upon update like Firefox make 3.6.14 after 3.6.13 and chrome give update soon as possible but IE not come soon. they will thing for making 10 instead of giving update on 9. well what they tell us new. they make fool public everytime i believe they make fool public as same as today they maked for version 9 they show developer tool in 9 have three new tabs or pael are this enough. whenever  in chrome and firefox their is many plugin who make development easier IE still have a developer tool who not have enough power like Firebug in Firefox. they show performance but forget luna user [window xp] and their IE never runs on other plateform but chrome and firefox can. no customization in IE whenever chrome and firefox have uncountable plugin and addons. show features now in IE who already implemented in firefox very early. well their is no rule that static goes right every time not sure that IE and Firefox both are right in their language. their is no one predict what thing goes better in future. so well keep a thing in mind never wasted time and also thing to make task easier even you need to use sollution opensource or closesoure inside or outside MS does not matter. well everyone tell you much more then they do even IE and some other. they never tell you this thing not in IE but in another can be found they never tell you use other whenever you need a thing and never can be found in their software. you need to more beware of IE because they make them commorcial not really for public if really then why they stop wxp user to use them as well firefox and chrome never force. because they need a thing that force more then more copy of windows sale. so they thing to add a thing in window 8. the IE9 they thing to make before that they thing to make  this for windows 8. they always force user to purchase this for this. this for this. and this trick sell their software. well outside MS Mozilla and Chrome all behave better with user and their feedback. they respect user their privacy and feedback. if you not believe that how much problem you found in IE and they got solved soon as in chrome and firefox bug kill soon. because IE not opensource we need to  boycutt them secondly their is no customization then they make user task easier even with twitter and facebook.

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  • Key Windows Phone Development Concepts

    - by Tim Murphy
    As I am doing more development in and out of the enterprise arena for Windows Phone I decide I would study for the 70-599 test.  I generally take certification tests as a way to force me to dig deeper into a technology.  Between the development and studying I decided it would be good to put a post together of key development features in Windows Phone 7 environment.  Contrary to popular belief the launch of Windows Phone 8 will not obsolete Windows Phone 7 development.  With the launch of 7.8 coming shortly and people who will remain on 7.X for the foreseeable future there are still consumers needing these apps so don’t throw out the baby with the bath water. PhoneApplicationService This is a class that every Windows Phone developer needs to become familiar with.  When it comes to application state this is your go to repository.  It also contains events that help with management of your application’s lifecycle.  You can access it like the following code sample. 1: PhoneApplicationService.Current.State["ValidUser"] = userResult; DeviceNetworkInformation This class allows you to determine the connectivity of the device and be notified when something changes with that connectivity.  If you are making web service calls you will want to check here before firing off. I have found that this class doesn’t actually work very well for determining if you have internet access.  You are better of using the following code where IsConnectedToInternet is an App level property. private void Application_Launching(object sender, LaunchingEventArgs e){ // Validate user access if (Microsoft.Phone.Net.NetworkInformation.NetworkInterface.NetworkInterfaceType != Microsoft.Phone.Net.NetworkInformation.NetworkInterfaceType.None) { IsConnectedToInternet = true; } else { IsConnectedToInternet = false; } NetworkChange.NetworkAddressChanged += new NetworkAddressChangedEventHandler(NetworkChange_NetworkAddressChanged);}void NetworkChange_NetworkAddressChanged(object sender, EventArgs e){ IsConnectedToInternet = (Microsoft.Phone.Net.NetworkInformation.NetworkInterface.NetworkInterfaceType != Microsoft.Phone.Net.NetworkInformation.NetworkInterfaceType.None);} Push Notification Push notification allows your application to receive notifications in a way that reduces the application’s power needs. This MSDN article is a good place to get the basics of push notification, but you can see the essential concept in the diagram below.  There are three types of push notification: toast, Tile and raw.  The first two work regardless of the state of the application where as raw messages are discarded if your application is not running.   Live Tiles Live tiles are one of the main differentiators of the Windows Phone platform.  They allow users to find information at a glance from their start screen without navigating into individual apps.  Knowing how to implement them can be a great boost to the attractiveness of your application. The simplest step-by-step explanation for creating live tiles is here. Local Database While your application really only has Isolated Storage as a data store there are some ways of giving you database functionality to develop against.  There are a number of open source ORM style solutions.  Probably the best and most native way I have found is to use LINQ to SQL.  It does take a significant amount of setup, but the ease of use once it is configured is worth the cost.  Rather than repeat the full concepts here I will point you to a post that I wrote previously. Tasks (Bing, Email) Leveraging built in features of the Windows Phone platform is an easy way to add functionality that would be expensive to develop on your own.  The classes that you need to make yourself familiar with are BingMapsDirectionsTask and EmailComposeTask.  This will allow your application to supply directions and give the user an email path to relay information to friends and associates. Event model Because of the ability for users to switch quickly to switch to other apps or the home screen is just one reason why knowing the Windows Phone event model is important.  You need to be able to save data so that if a user gets a phone call they can come back to exactly where they were in your application.  This means that you will need to handle such events as Launching, Activated, Deactivated and Closing at an application level.  You will probably also want to get familiar with the OnNavigatedTo and OnNavigatedFrom events at the page level.  These will give you an opportunity to save data as a user navigates through your app. Summary This is just a small portion of the concepts that you will use while building Windows Phone apps, but these are some of the most critical.  With the launch of Windows Phone 8 this list will probably expand.  Take the time to investigate these topics further and try them out in your apps. del.icio.us Tags: Windows Phone 7,Windows Phone,WP7,Software Development,70-599

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  • EBusiness Maintenace Wizard

    - by cwarticki
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Seriously folks, you'd be amazed by the power and functionality of this tool.  If you're an EBus customer, you must use the Maintenance Wizard.  I know customers that have logged 2000+ SRs doing EBus upgrades the hard way and others that have use the Maintenance Wizard and have performed production upgrades on 7 global instances with only a handful of SRs.  You decide which is better. Oh, btw......it's part of your Premier Support investment. No additional cost necessary. -Chris Warticki The Maintenance Wizard is an E-Business Suite upgrade tool that can guide you through the code line upgrade process from 11.5.10.2 to 12.1.3 with an 11gR2 database. Additionally, it includes maintenance features for most releases of E-Business Suite applications. The Tool: * Presents step-by-step upgrade and maintenance processes * Enables validation of each step, tracks the completion of the steps, and maintains a log and status * Is a multi-user tool that enables the System Administrator to give different users assignments based on any combination of category, product family or task * Automatically installs many required patches * Provides project management utilities to record the time taken for each task, completion status and project reporting For More Information: * Review Note 215527.1 for additional information on the Maintenance Wizard * See Note 430732.1 to download the new Patch Sincerely, Oracle Proactive Support Center

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  • What are the industry metrics for average spend on dev hardware and software? [on hold]

    - by RationalGeek
    I'm trying to budget for my dev shop and compare our budget items to industry expectations. I'm hoping to find some information on what percentage of a dev's salary is generally spent on tooling, both hardware and software. Where can I find such information? If instead there is a source that looks at raw dollars that is useful, too. I can extrapolate what I need from that. NOTE: Your anecdotal evidence from your own job will not be very helpful. I'm looking for industry average statistics from a credible source. EDIT: I'm reluctant to even keep this question going based on the passionate negative responses of commenters, but I do think this is valuable information (assuming anyone will care to answer) so let me make one attempt to clarify why I'm looking for this information, and then leave it at that. I'm not sure why understanding and validating my motives is a necessary step to providing the information, but apparently that is the case, so I will do my best. Firstly, let me respond to the idea that us "management types" shouldn't use these types of metrics to evaluate budgets. I agree in part. Ideally, you should spend whatever is necessary on developers in order to keep them fully happy and productive. And this is true of all employees. However, companies operate in a world of limited resources, and every dollar spent in one area means a dollar not spent in another. So it is not enough to simply say "I need to spend $10,000 per developer next year" without having some way to justify that position. One way to help justify it is to compare yourself against the industry. If it is the case that on average a software shops spends 5% (making up that number) of their total development budget (salaries being the large portion of the other 95%, for arguments sake), and I'm only spending 3%, it helps in the justification process. So, it is not my intent to use this information to limit what I spend on developers, but rather to arm myself with the necessary justification to spend what I need to spend on developers to give them the best tools I can. I have been a developer for many years and I understand the need for proper tooling. Next, let's examine the idea that even considering the relationship between a spend on developer salaries and developer tooling is ludicrous and should be banned from budgetary thinking. As Jimmy Hoffa put it in their comment, it's like saying "I'm going to spend no more than 10% of median employee salary on light bulbs and coffee from now on.". Well, yes, it is like saying that, and from a budgeting perspective, this is a useful way to look at things. If you know that, on average, an employee consumes X dollars of coffee a year, then you can project a coffee budget based on that. And you can compare it to an industry metric to understand where you fall: do you spend more on coffee than other companies or less? Why might this be? If you are a coffee supply manager, that seems like a useful thought process. The same seems to hold true for developers. Now, on to the idea that I need to compare "apples to apples" and only look at other shops that are in the same place geographically, the same business, the same application architecture, and the same development frameworks. I guess if I could find such a statistic that said "a shop that is exactly identical to yours spends X on developer tooling" it would be wonderful. But there is plenty of value in an average statistic. Here's an analogy: let's say you are working on a household budget and need to decide how much to spend on groceries. Is it enough to know that the average consumer spends 15% on groceries and therefore decide that you will budget exactly 15%? No. You have to tweak your budget based on your individual needs and situation. But the generalized statistic does help in this evaluation. You can know if your budget is grossly off from what others are doing, and this can help you figure out why this is. So, I will concede the point that it would be better to find statistics that align to my shop, though I think any statistics I could find would be useful for what I'm doing. In that light, let's say that my shop is mostly focused on ASP.NET web applications. That doesn't map perfectly to reality because large enterprises have very heterogenous IT environments. But if I was going to pick one technology that is our focus that would be it. But, if you were to point me at some statistics that are related to a Linux shop doing embedded Java applications, I would still find it useful as a point of comparison. SUMMARY: Let me try to rephrase my question. I'm trying to find industry metrics on how much dev shops spend on developer tooling, both hardware and software. I don't so much care whether it is expressed as a percentage of total budget or as X dollars per dev or as Y percentage of salary. Any metric would be useful. If there are metrics that are specific to ASP.NET dev shops in the Northeast US, all the better, but I would be happy to find anything.

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  • 13.10 upgrade dropping wifi [on hold]

    - by Daryl
    Almost a complete newb here. After my last upgrade from 12.04 to 13.10 my wifi now randomly drops. The only way I can get a signal back is a shutdown and restart otherwise it shows no network is even available to connect to. Had no problems until the upgrade. Any help would be appreciated. H/W path Device Class Description ==================================================== system h8-1534 (H2N64AA#ABA) /0 bus 2AC8 /0/0 memory 64KiB BIOS /0/4 processor AMD FX(tm)-6200 Six-Core Processor /0/4/5 memory 288KiB L1 cache /0/4/6 memory 6MiB L2 cache /0/4/7 memory 8MiB L3 cache /0/d memory 10GiB System Memory /0/d/0 memory DIMM Synchronous [empty] /0/d/1 memory 4GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/d/2 memory 2GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/d/3 memory 4GiB DIMM DDR3 Synchronous 1600 MHz (0.6 ns) /0/100 bridge RD890 PCI to PCI bridge (external gfx0 port B) /0/100/0.2 generic RD990 I/O Memory Management Unit (IOMMU) /0/100/2 bridge RD890 PCI to PCI bridge (PCI express gpp port B) /0/100/2/0 display Turks PRO [Radeon HD 7570] /0/100/2/0.1 multimedia Turks/Whistler HDMI Audio [Radeon HD 6000 Series] /0/100/5 bridge RD890 PCI to PCI bridge (PCI express gpp port E) /0/100/5/0 bus TUSB73x0 SuperSpeed USB 3.0 xHCI Host Controller /0/100/11 storage SB7x0/SB8x0/SB9x0 SATA Controller [RAID5 mode] /0/100/12 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/12.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/100/13 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/13.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/100/14 bus SBx00 SMBus Controller /0/100/14.2 multimedia SBx00 Azalia (Intel HDA) /0/100/14.3 bridge SB7x0/SB8x0/SB9x0 LPC host controller /0/100/14.4 bridge SBx00 PCI to PCI Bridge /0/100/14.5 bus SB7x0/SB8x0/SB9x0 USB OHCI2 Controller /0/100/15 bridge SB700/SB800/SB900 PCI to PCI bridge (PCIE port 0) /0/100/15.1 bridge SB700/SB800/SB900 PCI to PCI bridge (PCIE port 1) /0/100/15.2 bridge SB900 PCI to PCI bridge (PCIE port 2) /0/100/15.2/0 wlan0 network RT3290 Wireless 802.11n 1T/1R PCIe /0/100/15.2/0.1 generic RT3290 Bluetooth /0/100/15.3 bridge SB900 PCI to PCI bridge (PCIE port 3) /0/100/15.3/0 eth0 network RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller /0/100/16 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller /0/100/16.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller /0/101 bridge Family 15h Processor Function 0 /0/102 bridge Family 15h Processor Function 1 /0/103 bridge Family 15h Processor Function 2 /0/104 bridge Family 15h Processor Function 3 /0/105 bridge Family 15h Processor Function 4 /0/106 bridge Family 15h Processor Function 5 /0/1 scsi0 storage /0/1/0.0.0 /dev/sda disk 1TB WDC WD1002FAEX-0 /0/1/0.0.0/1 volume 189MiB Windows FAT volume /0/1/0.0.0/2 /dev/sda2 volume 244MiB data partition /0/1/0.0.0/3 /dev/sda3 volume 931GiB LVM Physical Volume /0/2 scsi2 storage /0/2/0.0.0 /dev/cdrom disk DVD A DH16ACSHR /0/3 scsi6 storage /0/3/0.0.0 /dev/sdb disk SCSI Disk /0/3/0.0.1 /dev/sdc disk SCSI Disk /0/3/0.0.2 /dev/sdd disk SCSI Disk /0/3/0.0.3 /dev/sde disk MS/MS-Pro /0/3/0.0.3/0 /dev/sde disk /1 power Standard Efficiency I apologize for my newbness. I hope this is enough info for the hardware. Thanks Bruno for pointing out I needed to add more info. If I am lacking anything else please let me know and I'll post it.

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  • What's Happening in Business Analytics at OpenWorld 2012?

    - by jmorourke
    Oracle OpenWorld 2012 is rapidly approaching on September 30th when we take over the city of San Francisco for five days.  The Business Analytics this year is our strongest ever with over 150 EPM, BI, Analytics and Data Warehousing sessions delivered by Oracle, our customers and partners.  We’ll also have Hands-On Labs, 20 demo pods dedicated to Business Analytics products, and over 30 partners exhibiting their solutions.  So what’s hot in the Business Analytics program at OpenWorld?  Here are some of the “can’t miss” sessions at this year’s conference: The EPM and BI general sessions, led by SVP of Product Development Balaji Yelamanchili will highlight what’s new provide a view into Oracle’s EPM, BI and Analytics strategies.  Both sessions are scheduled on Monday, October 1st. Thursday Keynote:  See More, Act Faster:  Oracle Business Analytics, led by Oracle President Mark Hurd, will provide a view into Oracle’s strategy for Business Analytics, especially engineered systems designed to provide extreme performance for the most rigorous analytic tasks. Superfast Business Intelligence with Oracle Exalytics.  Hear about various business intelligence scenarios in which Oracle Exalytics provides exemplary value—from operational reporting and prepackaged applications to analytics on unstructured data. Turn Insights into Real-Time Actions with Oracle Business Intelligence Mobile.  Learn how Oracle Business Intelligence Mobile enables organizations to deliver relevant information and turn insight into real-time action, no matter where employees are located. Empowering the Business User: Introduction to Oracle Endeca Information Discovery.  Find out how you can find fast answers to the new questions that confront your business every day, while avoiding the confusion and inconsistencies brought about by spreadsheets and desktop tools. Big Data:  The Big Story.  Learn how to harness big data, your existing data, and predictive analytics to make better decisions in an environment of rapid shifts in behavior and instant feedback.  Learn about the technologies that constitute a big data architecture, how to leverage and implement advanced analytics for real-time decisions, and the tools needed to know the unknown. Planning at the Speed of Business with Oracle Exalytics.  Learn how Oracle Hyperion Planning leverages the power of Oracle Exalytics to do planning faster, with more detail and more users than ever. For more details on these and other Business Analytics sessions at OpenWorld, download the Focus On Business Analytics program guide at:  http://www.oracle.com/openworld/focus-on/index.html We look forward to seeing you in San Francisco!

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  • ATI Radeon HD7000 Series (Laptop) - Switch Mode Between ATI & Intel Integrated GPU. Stuck on Boot Screen On Intel GPU Selection Mode

    - by Monkey Drone
    Laptop Specs: HP Pavilion G6-2020SE GPUs 1) ATI HD7000 Series 2) Intel Integrated OS Installed: x) Ubuntu 12.04 (64 bit) i) ATI Graphics Card Drivers Installed From AMD website. Note: Graphics Card Drivers are Working Fine in 3D Mode. It runs a little Hot as it should since its a GPU. Observation) AMD Catalyst Control Centre Lets me Choose If I want to run the system in HIGH-END (ATI GPU) OR Intel Integrated (Better battery life) While I am on High End GPU Choice, Ubuntu works fine. Problem) But when I switch to Intel Mode in the AMD CCC and reboot the Machine. Ubuntu goes into 'Low Graphics Mode'. The problem is not that it goes into low graphics mode, it is completely expected since I am no longer using the ATI GPU but the integrated Intel GPU. Problem starts with the 'Selection' of the options. During that screen, I have no mouse on the screen (even tried plugging in an external USB mouse) & No Keyboard functionality. Thus I am left completely disabled to choose any option and load into Ubuntu. The Only thing I can do is switch to a terminal and enable ATI GPU through command-line and Ubuntu works Fine again. Is it a bug that there is no mouse/keyboard available to me during the startup of Ubuntu when its launched in Low-Graphics Mode? Any suggestions on how to pass through that? My palms are sweating as I write this down because the ATI GPU is really heating up my laptop. I dont want to boot into Windows or keep it around any longer than necessary. Please advise with help and directions. Sincerely, MonkeyD Edit1: The Answer by Celso has helped me switch to Intel, thus giving me sufficient battery power. Kudos to Celso. Now I can at least use my laptop for the time being without having it burn hair off my skin. I am still looking for answer to my original question of, 'why is lightdm not working properly when I switch to Intel GPU using ATI HD7000 series official drivers provided by AMD'.

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • Building a Store Locator ASP.NET Application Using Google Maps API

    The past couple of projects I've been working on have included the use of the Google Maps API and geocoding service in websites for various reasons. I decided to tie together some of the lessons learned, build an ASP.NETstore locator demo, and write about it on 4Guys. Last week I published the first article in what I think will be a three-part series: Building a Store Locator ASP.NET Application Using Google Maps (Part 1). Part 1 walks through creating a demo where a user can type in an address and any stores within a (roughly) 15 mile area will be displayed in a grid.The article begins with a look at the database used to power the store locator (namely, a single table that contains one row for every location, with each location storing its store number, address, and, most important, latitude and longitude coordinates) and then turns to usingGoogle's geocoding service to translatea user-entered address into latitude and longitude coordinates. The latitude and longitude coordinates are used to find nearby stores, which are then displayed in a grid. Part 2 looks at enhancing the search results to include a map with markers indicating the position of each nearby store location. The Google Maps API, along with a bit of client-side script and server-side logic, make this actually pretty straightforward and easy to implement. Here's a screen shot of the improved store locator results. Part 3, which I plan on publishing next week, looks at how to enhance the map by using information windows to display address information when clicking a marker. Additionally, I'll show how to use custom icons for the markers so that instead of having the same marker for each nearby location the markers will be images numbered 1, 2, 3, and so on, which will correspond to a number assigned to each search result in the grid. The idea here is that by numbering the search results in the grid and the markers on the map visitors will quickly be able to see what marker corresponds to what search result. This article and demo has been a lot of fun to write and create, and I hope you enjoy reading it, too. Building a Store Locator ASP.NET Application Using Google Maps API (Part 1) Building a Store Locator ASP.NET Application Using Google Maps API (Part 2) Happy Programming!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Cloud Computing Business Benefits

    - by workflowman
    If you have been living under a rock for the past year, you wouldn't have heard about cloud computing. Cloud computing is a loose term that describes anything that is hosted in data centers and accessed via the internet. It is normally associated with developers who draw clouds in diagrams indicating where services or how systems communicate with each other. Cloud computing also incorporates such well-known trends as Web 2.0 and Software as a Service (SaaS) and more recently Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). Its aim is to change the way we compute, moving from traditional desktop and on-premises servers to services and resources that are hosted in the cloud.  Benefits of Cloud Computing  There are clearly benefits in building applications using cloud computing, some of which are listed here:  Zero up- front investment:  Delivering a large-scale system costs a fortune in both time and money. Often IT departments are split into hardware/network and software services. The hardware team provisions servers and so forth under the requirements of the software team. Often the hardware team has a different budget that requires approval. Although hardware and software management are two separate disciplines, sometimes what happens is developers are given the task to estimate CPU cycles, disk space, and so forth, which ends up in underutilized servers.  Usage-based costing:  You pay for what you use, no more, no less, because you never actually own the server. This is similar to car leasing, where in the long run you get a new car every three years and maintenance is never a worry.  Potential for shrinking the processing time:  If processes are split over multiple machines, parallel processing is performed, which decreases processing time.  More office space:  Walk into most offices, and guaranteed you will find a medium- sized room dedicated to servers.  Efficient resource utilization:  The resource utilization is handed by a centralized cloud administrator who is in charge of deciding exactly the right amount of resources for a system. This takes the task away from local administrators, who have to regularly monitor these servers.  Just-in-time infrastructure:  If your system is a success and needs to scale to meet demand, this can cause further time delays or a slow- performing service. Cloud computing solves this because you can add more resources at any time.  Lower environmental impact:  If servers are centralized, potentially an environment initiative is more likely to succeed. As an example, if servers are placed in sunny or windy parts of the world, then why not use these resources to power those servers?  Lower costs:  Unfortunately, this is one point that administrators will not like. If you have people administrating your e-mail server and network along with support staff doing other cloud-based tasks, this workforce can be reduced. This saves costs, though it also reduces jobs.

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  • Cannot boot from K/Ubuntu install disk on my UEFI system

    - by user93241
    I just got a new system and have been trying to get it set up w/ Win7 & Kubuntu dual-boot, but I've got a major problem. The BIOS of my motherboard (an Asus Crosshair 990FX) is strictly UEFI -- there is no legacy support mode available. I've been reading up on how to get Kubuntu installed in UEFI mode but no matter what I try I cannot seem to even boot into my install CD/USB key properly. I can get as far as the selection screen ("Try Kubuntu", "Install Kubuntu"...) but this screen starts off not appearing correctly. If I try moving the cursor around it sometimes seems to correct itself and show me my choices. But once I select "Try Kubuntu" it starts loading, the screen goes black and then proceeds to flicker -- about once every 5-10 seconds or so. This continues indefinitely. I've tried this with both Kubuntu & Ubuntu installation media, even the AMD64+Mac Ubuntu variety that is supposed to be a lot more flexible w.r.t. UEFI. The only hint I've had that the system might have booted correctly is a little drum sound that plays when booting from the Ubuntu install disk. Well, that and the fact that when I hit my system's power button it seems to shut down correctly, even ejecting the CD at the end. This might be a video driver issue; my system has two nVidia 550's, one of which is attached to my primary monitor. (The secondary isn't hooked up yet.) I'll keep looking over similar questions but any advice would be greatly appreciated. UPDATE: I've tried booting into my 12.04 install CD twice now, each time using two different options supplied by my BIOS. One seemed to offer the ability to boot into my CD under UEFI mode -- this didn't even produce the initial boot menu. The other method offers the ability to boot into my CD NOT under UEFI mode. This DOES produce the boot menu, but after this point it seems I still cannot get to a proper video mode to see what's going on.

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  • Blank desktop after updates today, only unity2d works now [closed]

    - by NewUbuntuUser
    Possible Duplicate: Unity doesn't load, no Launcher, no Dash appears I have been using 12.04 (wubi) since a week now and this is my 1st exposure to linux. Everything was going on fine till now , but today as soon as I updated through the update manager , docky gave a message that compositing is required or something, and i got an error window which asked me to report the error and then the update manager asked me to reboot. After rebooting , i just get a blank desktop screen , no launcher, no toolbar. I have to restart with the power key. However if i login through Unity 2d everything is fine except the benefits of the 3d environment. I guess something got messed up after the update and i cant figure out which program or file caused this mess. I would highly appreciate if someone could help me out with this as I really liked working on ubuntu after windows 7. Thanks! SOLVED-- Thanks @jrg for the link provided.. it helped me to come out of this mess. Actually some update of compizconfig made the unity plugin inactive did something to the Animation add ons , the one which you use for the burn effect etc. What i did was : On the blank desktop Pressed keys Ctrl + Alt + T to bring up the terminal and typed ccsm This brought up the compiz config system manager, there i enabled the unity plugin and rebooted. Everything started working fine. But then again when i started the addons plugin ,everything went back to square one.. :( . This time pressing Ctrl + Alt + T also did not help. Then i tried Ctrl + Alt + F1 , it brought up a terminal or whatever u call it, and then i typed unity --reset , it did some resetting and in the end it showed some comositing done , I pressed Ctrl + Alt + F7 to come back to the desktop , and here it was , my old sweet desktop.. it had the animation effects too like wobbly windows, excepting the addons like the burn effect, i guess something got wrong with the last update of that addon plugin and now whenever i try turning that on , everything goes poof!! 6 hours wasted , but i guess i learnt something new.. not bad for an orthodontist i guess :))

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  • SPARC T4 ?????????

    - by user12798668
    ????????????????????????????????????????????????????? SPARC T4 ????????????????????????????T4 ??????? SP(Service Processor) ??? ILOM ?? - set /SP/powermgmt policy=elastic ?????????????????????????????????????????????????????????????????????????????????????????ILOM ? /SYS/VSP/history/0 ???????????????????????????? SPARC T4-1 ? OS ??????????????????????????????????????????????????????????? ?? ?? = ?????(W)?????????????? Mar 26 12:04:54 = 294 Mar 26 12:03:53 = 292 Mar 26 12:02:53 = 292 Mar 26 12:01:53 = 293 Mar 26 12:00:53 = 292 Mar 26 11:59:53 = 293 Mar 26 11:58:54 = 293 Mar 26 11:57:54 = 294 Mar 26 11:56:54 = 293 Mar 26 11:55:54 = 348 ????????????????????? 90W ?????????! ?? psrinfo ????????????????... # psrinfo 0 on-line since 03/23/2012 17:39:28 1 on-line since 03/26/2012 20:53:56 ?? SPARC T4-1 ????????8 ????????? 8 CPU ??????? SPARC T4 CPU ? 1 ??????????????psrinfo ??????? 64 CPU ??? OS ?????????????????????? 2 CPU ??????????! ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????CPU ??????????????????????????????????????????????????????????????????????????????????????????????????????? 2 CPU ?????????????????????????????????? CPU ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????????? SPARC T4 ????????????? Oracle VM Server for SPARC (OVM for SPARC) ?????????????????????????????????????????????????? Oracle VM Server for SPARC ???????????? ?10? ??????? - ??????? ??????????????????????????OTN ? How to Use the Power Management Controls on SPARC Servers ?????????????????????????????? ??????????????SPARC T4 ?????????????????? Oracle OpenWorld Tokyo 2012 ???????????????????? ?????????????????????????·????????????????????! 4/4(?) ???? K1-01?ENGINEERED FOR INNOVATION ???????????????(9:00-11:15) 4/5(?) ????????? G2-01 ???????&???????????IT???????????(11:50 - 13:20) ???????????!! Oracle OpenWorld Tokyo 2012 ???? URL http://www.oracle.com/openworld/jp-ja/index.html ?????? 7264 ???????????????

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  • Linux?????Oracle ASMLib??????

    - by ??-Oracle
    ??Oracle ASMLIB?????? ?????????linux??????oracle?asmlib?????????,?????????????,????????????????????????????????????????" multipatha",???????? ??????????: ???????????,???????????:ASM??????2??????,????????????????????????3?,?: ???????? ???????? ????????????? ???????:?????????????,?/ dev/ sda?,?????????????.?????2?????????????????? Linux?SCSI????????????????????/dev/sdb?/dev/sdc.??????sdb??sdc?????????? ??,???????????????,???????????????? ,?/dev/multipatha,?????????????,????,??I/ O??multipatha????????????????????????sdb??,?????????????,????????????multipath?????????sdc?????????? ????????????????????,???????????:sdb??sdc???multpatha,??????????????ASMLIB???,??????,ASMLIB?????????????? ASMLIB???,??????????,??ASM????????????????????????????ASM????????,?????????? ??????????:ASM??????????? ??????,ASMLIB????????????.Linux???????????,?????????????,????multipath ?????????? ???????ASMLIB??????????!??Oracle?????,?????????? ?????,????,??????ASMLIB??????????????????,??????????????: ??????:     ASMLIB???ASMLIB???????????????ASMLIB??????ASMLIB?????????????????????????ASMLIB??????????????????,???????????/etc/init.d/oracleasm scandisks????????????ASMLIB????????????????????????????asmlib???,???????????ASMLIB????,?????,ASMLIB??OS????????????,????OS?????????? ????????,???????OS?????????????????ASMLIB?????????????????????????ASMLIB?????????????,?????Oracle??? ASMLib??????????????????????,???????????????????????,ASMLib?????????????,?????????????????.?????????????????????????     ??????????????????,??????????????????????,??ASMLib?????,?????????????????????????????????ASMLib???????????,??????????? ???????: ASMLib?????????/etc/sysconfig/oracleasm.???????/etc/sysconfig/oracleasm-_dev_oracleasm ???????????????????????????/etc/init.d/oracleasm configure ???????????,?????????????? ???????????????? ORACLEASM_SCANORDER ??????????????; ORACLEASM_SCANEXCLUDE????????????????????; ???????????????????.???,????????????????,?????????,?????sd???????SCSI??????????????.??????????,??????????????? /dev/ ?????????????? ??:???????,?????????????????????device-mapper???,????????/dev/dm-XX??/dev/mapper/XXX???????udev???????????????ORACLEASM_SCANORDER ?? ORACLEASM_SCANEXCLUDE???? dm ????? ???????: ??:?????????/etc/sysconfig/oracleasm,????????????/etc/sysconfig/oracleasm-_dev_oracleasm???? ?????????: ???????ASMLib??????????????,?ASMLib??????,??ORACLEASM_SCANORDER??,????: ORACLEASM_SCANORDER="multipath sd" ??,???????,ASMLib??????"multipath"????????????/dev/multipatha ?????????????????????ASMLib?????"sd"?????????SCSI????????/dev/sda?????,???????ASM???? ??????/dev/sdb?/dev/sdc??????,???ASM???,??ASMLib ????????????????ASMLib?????????ASMLib??????????????????? ????????: ?????????ASMLib???????????ASMLib??????,??ORACLEASM_SCANEXCLUDE??,????: ORACLEASM_SCANEXCLUDE="sdb sdc" ??,????????????ASMLib???????????/dev/sdb?/dev/sdc.????????SCSI?????,ASMLib????????????2???,?????/dev/multipath???,??,Oracle?????????? EMC PowerPath ?ASMLib ??????????EMC PowerPatch??????ASMLib?????? ????,PowerPath?2.4 kernels EMC??????Linux??2.6??,?RHEL 4??SLES 9??2.0ASMLib kernel ??????? ??EMC Power Patch???,???EMC Support Matrix????????/?? ??????????? ???????? ASMLib ? PowerPath ?Linux 2.4 Kernel????,?RHEL3 SLES8 ???????,???EMC ?: ??????OTN?????: Configuring Oracle ASMLib on Multipath Disks

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