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  • Is there a monitoring software suite that will alert me if it has received no activity in a time period?

    - by matt b
    This might be a very basic question, but I am not very familiar with the exact features of Nagios versus Munin versus other monitoring tools. Let's say we have a process that needs to run daily for some very important infrastructure reasons. We've had cases where the process did not run or was otherwise down for a number of days before anyone noticed. I'd like to set up a system that will enable me to easily know when the daily run did not take place for some reason. I can set up this process to send an email on every successful run (or every failed run), but I do not trust that the people receiving this email would notice an absence of an "I'm OK" message. What I am envisioning is some type of "tripwire" service which this V.I.P. (very-important-process) can send a status message to each time it runs, whether successfully or not; and if the "tripwire" service has not received any word from the VIP within a configurable amount of time, it can then send an alert to someone. (The difference between what I envision and the first approach I outlined is a service that sends a message only in abnormal conditions, rather than a service that sends messages each day that the status is normal/OK). Can Nagios be set up to send an alert like this, if it has not heard from a certain service/device/process in N days? Is there another tool out there which does have this feature?

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  • Solutions on how to use an OS X calendar as a more perfect time tracking solution for 5-10 users in a small agency?

    - by jnthnclrk
    I really like OS X's iCal. Entering events is easy with the mouse and it also gives you a very real visual sense of how long tasks take to complete. We often work remotely in our organisation, so we use a few shared calendars between key individuals to provide us with an overview of hours worked, availability & schedule conflicts without too much disruption to our various, hectic workflows. It really is a neat solution, especially on shared tasks. How many times have you tasked a remote colleague and then lost the thread on whether that task was completed or not? With shared calendars you get a much clearer idea of what your people are working on without having to pick up the phone or compose a chat. However, there are a few areas where this approach fails... iCloud syncing often needs to be re-jiggered The "view only" option on shared calendars does not seem to work, which makes all shared calendars editable by others There is no decent reporting with this workflow There is no task categorisation or tagging Things get very busy in iCal when working with more than 2 shared calendars I've looked at a few task management apps like Basecamp and Harvest, but nothing appears to let me edit my calendar natively and then sync with a 3rd party. Interested in solutions to improve the above workflow and enable us to elegantly increase the amount of users.

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  • How do you link a time stamp to a cell using a userform button control? [migrated]

    - by Chad Cochrane
    Hello fellow VB Developers/Users/Hobbyists/What-Have-You! I have a user form that has two buttons: 1. Start 2. Stop When I press start, I would like it to record the current time with this format: (dd/mm/yy hh:nn:ss:) in a specific column. Then when I press the Stop Button I would like it to record the time again in the cell next to it. Then if I press start Again I would like it to record below the first cells current record. Basically I am building a timer to record data to see how long certain tasks take. I will post the excel file and provide more information were necessary. Thanks for any help provided. CURRENT CODE Public runTimer As Double Public startTime As Date Dim counter As Date Sub setStart() counter = 0 startTime = Now runTimer = Now + TimeSerial(0, 0, 1) Application.OnTime runTimer, "setStart", , True Set myTime = Sheet4.Range("F1") Set timeRng = Sheet4.Range("C8:C100") i = WorksheetFunction.CountA(timeRng) i = i + 1 Cells(i, "C") = myTime Sheet4.Cells(i, "C").NumberFormat = "yyyy/mm/dd HH:mm:ss" If i >= 2 Then Cells(i, "D8") = Cells(i, "C8") - Cells(i - 1, "C8") Sheet4.Cells(i, "C").NumberFormat = "yyyy/mm/dd HH:mm:ss" End If Application.EnableEvents = False End Sub Sub setStop() Application.OnTime runTimer, "setStop", , True Set myTime = Sheet4.Range("F1") Set timeRng = Sheet4.Range("D8:D100") i = WorksheetFunction.CountA(timeRng) i = i + 1 Application.EnableEvents = False Cells(i, "D") = myTime Sheet4.Cells(i, "D").NumberFormat = "yyyy/mm/dd HH:mm:ss" End Sub

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  • Only receiving one document at a time from new web server.

    - by Robert Kuykendall
    We're trying to move our internal ticketing system from a Microsoft Small Business Server in the server closet to a Rackspace Cloud Server. The install is Fedora 11 LAMP, and should be default out of the box, except for the vhosts appended to the bottom of the httpd.conf. The new server is suffering from crippling load times, and watching the page load in Firebug it's easy to see the problem occurring, but I can't figure out the cause. Here is the [old server] (http://rkuykendall.com/uploads/old.server.png). I was expecting something like this, but a little slower since it was no longer hosted locally. Instead, the [new server] (http://rkuykendall.com/uploads/new.server.png) appears to only serve one file at a time. Here's another example of this [staircase load time effect] (http://rkuykendall.com/uploads/staircase.png) and another very clear example of the [staircase effect] (http://rkuykendall.com/uploads/staircase2.png). I talked to some guys on Freenode #httpd with no luck. I created a duplicate server to play with, and also created a fresh server with Fedora Core 13 and moved over just the database and web files with no luck. Any suggestions? ( image links disabled due to n00b-spam-restrictions )

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  • Can I sort files A-Z and at the same time Z-A?

    - by The_Buff
    I am trying to sort and rename a large number of files that are labeled #####_## The LEFT side of the underscore are numbers (e.g., 32956715, 32956810, etc.) that do not repeat. The RIGHT side of the underscore are also numbers (e.g., 1, 2, 3, etc.) and they do repeat. (The left side is the number of a scan and the right side is the page of that particular scan.) I would like to be able to sort the left side of the underscore Z-A and the right side A-Z. Example: 3_1 3_2 3_3 2_1 2_2 2_3 1_1 1_2 1_3 I am using ReNamer by den4b (easily the best free renamer out there). It supports regular expressions so I believe there should be an easy way to do this, but I don't know how. (I've been trying to learn regular expressions but I don't use them enough to retain anything.) I'm open for any suggestions that achieve the same result. I've spent enough time trying to figure it out that I could have probably just sorted them myself already but this is a reccuring problem so hopefully someone has a solution that will save me lots of time in the long run. Thank You!

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  • More CPU cores may not always lead to better performance – MAXDOP and query memory distribution in spotlight

    - by sqlworkshops
    More hardware normally delivers better performance, but there are exceptions where it can hinder performance. Understanding these exceptions and working around it is a major part of SQL Server performance tuning.   When a memory allocating query executes in parallel, SQL Server distributes memory to each task that is executing part of the query in parallel. In our example the sort operator that executes in parallel divides the memory across all tasks assuming even distribution of rows. Common memory allocating queries are that perform Sort and do Hash Match operations like Hash Join or Hash Aggregation or Hash Union.   In reality, how often are column values evenly distributed, think about an example; are employees working for your company distributed evenly across all the Zip codes or mainly concentrated in the headquarters? What happens when you sort result set based on Zip codes? Do all products in the catalog sell equally or are few products hot selling items?   One of my customers tested the below example on a 24 core server with various MAXDOP settings and here are the results:MAXDOP 1: CPU time = 1185 ms, elapsed time = 1188 msMAXDOP 4: CPU time = 1981 ms, elapsed time = 1568 msMAXDOP 8: CPU time = 1918 ms, elapsed time = 1619 msMAXDOP 12: CPU time = 2367 ms, elapsed time = 2258 msMAXDOP 16: CPU time = 2540 ms, elapsed time = 2579 msMAXDOP 20: CPU time = 2470 ms, elapsed time = 2534 msMAXDOP 0: CPU time = 2809 ms, elapsed time = 2721 ms - all 24 cores.In the above test, when the data was evenly distributed, the elapsed time of parallel query was always lower than serial query.   Why does the query get slower and slower with more CPU cores / higher MAXDOP? Maybe you can answer this question after reading the article; let me know: [email protected].   Well you get the point, let’s see an example.   The best way to learn is to practice. To create the below tables and reproduce the behavior, join the mailing list by using this link: www.sqlworkshops.com/ml and I will send you the table creation script.   Let’s update the Employees table with 49 out of 50 employees located in Zip code 2001. update Employees set Zip = EmployeeID / 400 + 1 where EmployeeID % 50 = 1 update Employees set Zip = 2001 where EmployeeID % 50 != 1 go update statistics Employees with fullscan go   Let’s create the temporary table #FireDrill with all possible Zip codes. drop table #FireDrill go create table #FireDrill (Zip int primary key) insert into #FireDrill select distinct Zip from Employees update statistics #FireDrill with fullscan go  Let’s execute the query serially with MAXDOP 1. --Example provided by www.sqlworkshops.com --Execute query with uneven Zip code distribution --First serially with MAXDOP 1 set statistics time on go declare @EmployeeID int, @EmployeeName varchar(48),@zip int select @EmployeeName = e.EmployeeName, @zip = e.Zip from Employees e       inner join #FireDrill fd on (e.Zip = fd.Zip)       order by e.Zip option (maxdop 1) goThe query took 1011 ms to complete.   The execution plan shows the 77816 KB of memory was granted while the estimated rows were 799624.  No Sort Warnings in SQL Server Profiler.  Now let’s execute the query in parallel with MAXDOP 0. --Example provided by www.sqlworkshops.com --Execute query with uneven Zip code distribution --In parallel with MAXDOP 0 set statistics time on go declare @EmployeeID int, @EmployeeName varchar(48),@zip int select @EmployeeName = e.EmployeeName, @zip = e.Zip from Employees e       inner join #FireDrill fd on (e.Zip = fd.Zip)       order by e.Zip option (maxdop 0) go The query took 1912 ms to complete.  The execution plan shows the 79360 KB of memory was granted while the estimated rows were 799624.  The estimated number of rows between serial and parallel plan are the same. The parallel plan has slightly more memory granted due to additional overhead. Sort properties shows the rows are unevenly distributed over the 4 threads.   Sort Warnings in SQL Server Profiler.   Intermediate Summary: The reason for the higher duration with parallel plan was sort spill. This is due to uneven distribution of employees over Zip codes, especially concentration of 49 out of 50 employees in Zip code 2001. Now let’s update the Employees table and distribute employees evenly across all Zip codes.   update Employees set Zip = EmployeeID / 400 + 1 go update statistics Employees with fullscan go  Let’s execute the query serially with MAXDOP 1. --Example provided by www.sqlworkshops.com --Execute query with uneven Zip code distribution --Serially with MAXDOP 1 set statistics time on go declare @EmployeeID int, @EmployeeName varchar(48),@zip int select @EmployeeName = e.EmployeeName, @zip = e.Zip from Employees e       inner join #FireDrill fd on (e.Zip = fd.Zip)       order by e.Zip option (maxdop 1) go   The query took 751 ms to complete.  The execution plan shows the 77816 KB of memory was granted while the estimated rows were 784707.  No Sort Warnings in SQL Server Profiler.   Now let’s execute the query in parallel with MAXDOP 0. --Example provided by www.sqlworkshops.com --Execute query with uneven Zip code distribution --In parallel with MAXDOP 0 set statistics time on go declare @EmployeeID int, @EmployeeName varchar(48),@zip int select @EmployeeName = e.EmployeeName, @zip = e.Zip from Employees e       inner join #FireDrill fd on (e.Zip = fd.Zip)       order by e.Zip option (maxdop 0) go The query took 661 ms to complete.  The execution plan shows the 79360 KB of memory was granted while the estimated rows were 784707.  Sort properties shows the rows are evenly distributed over the 4 threads. No Sort Warnings in SQL Server Profiler.    Intermediate Summary: When employees were distributed unevenly, concentrated on 1 Zip code, parallel sort spilled while serial sort performed well without spilling to tempdb. When the employees were distributed evenly across all Zip codes, parallel sort and serial sort did not spill to tempdb. This shows uneven data distribution may affect the performance of some parallel queries negatively. For detailed discussion of memory allocation, refer to webcasts available at www.sqlworkshops.com/webcasts.     Some of you might conclude from the above execution times that parallel query is not faster even when there is no spill. Below you can see when we are joining limited amount of Zip codes, parallel query will be fasted since it can use Bitmap Filtering.   Let’s update the Employees table with 49 out of 50 employees located in Zip code 2001. update Employees set Zip = EmployeeID / 400 + 1 where EmployeeID % 50 = 1 update Employees set Zip = 2001 where EmployeeID % 50 != 1 go update statistics Employees with fullscan go  Let’s create the temporary table #FireDrill with limited Zip codes. drop table #FireDrill go create table #FireDrill (Zip int primary key) insert into #FireDrill select distinct Zip       from Employees where Zip between 1800 and 2001 update statistics #FireDrill with fullscan go  Let’s execute the query serially with MAXDOP 1. --Example provided by www.sqlworkshops.com --Execute query with uneven Zip code distribution --Serially with MAXDOP 1 set statistics time on go declare @EmployeeID int, @EmployeeName varchar(48),@zip int select @EmployeeName = e.EmployeeName, @zip = e.Zip from Employees e       inner join #FireDrill fd on (e.Zip = fd.Zip)       order by e.Zip option (maxdop 1) go The query took 989 ms to complete.  The execution plan shows the 77816 KB of memory was granted while the estimated rows were 785594. No Sort Warnings in SQL Server Profiler.  Now let’s execute the query in parallel with MAXDOP 0. --Example provided by www.sqlworkshops.com --Execute query with uneven Zip code distribution --In parallel with MAXDOP 0 set statistics time on go declare @EmployeeID int, @EmployeeName varchar(48),@zip int select @EmployeeName = e.EmployeeName, @zip = e.Zip from Employees e       inner join #FireDrill fd on (e.Zip = fd.Zip)       order by e.Zip option (maxdop 0) go The query took 1799 ms to complete.  The execution plan shows the 79360 KB of memory was granted while the estimated rows were 785594.  Sort Warnings in SQL Server Profiler.    The estimated number of rows between serial and parallel plan are the same. The parallel plan has slightly more memory granted due to additional overhead.  Intermediate Summary: The reason for the higher duration with parallel plan even with limited amount of Zip codes was sort spill. This is due to uneven distribution of employees over Zip codes, especially concentration of 49 out of 50 employees in Zip code 2001.   Now let’s update the Employees table and distribute employees evenly across all Zip codes. update Employees set Zip = EmployeeID / 400 + 1 go update statistics Employees with fullscan go Let’s execute the query serially with MAXDOP 1. --Example provided by www.sqlworkshops.com --Execute query with uneven Zip code distribution --Serially with MAXDOP 1 set statistics time on go declare @EmployeeID int, @EmployeeName varchar(48),@zip int select @EmployeeName = e.EmployeeName, @zip = e.Zip from Employees e       inner join #FireDrill fd on (e.Zip = fd.Zip)       order by e.Zip option (maxdop 1) go The query took 250  ms to complete.  The execution plan shows the 9016 KB of memory was granted while the estimated rows were 79973.8.  No Sort Warnings in SQL Server Profiler.  Now let’s execute the query in parallel with MAXDOP 0.  --Example provided by www.sqlworkshops.com --Execute query with uneven Zip code distribution --In parallel with MAXDOP 0 set statistics time on go declare @EmployeeID int, @EmployeeName varchar(48),@zip int select @EmployeeName = e.EmployeeName, @zip = e.Zip from Employees e       inner join #FireDrill fd on (e.Zip = fd.Zip)       order by e.Zip option (maxdop 0) go The query took 85 ms to complete.  The execution plan shows the 13152 KB of memory was granted while the estimated rows were 784707.  No Sort Warnings in SQL Server Profiler.    Here you see, parallel query is much faster than serial query since SQL Server is using Bitmap Filtering to eliminate rows before the hash join.   Parallel queries are very good for performance, but in some cases it can hinder performance. If one identifies the reason for these hindrances, then it is possible to get the best out of parallelism. I covered many aspects of monitoring and tuning parallel queries in webcasts (www.sqlworkshops.com/webcasts) and articles (www.sqlworkshops.com/articles). I suggest you to watch the webcasts and read the articles to better understand how to identify and tune parallel query performance issues.   Summary: One has to avoid sort spill over tempdb and the chances of spills are higher when a query executes in parallel with uneven data distribution. Parallel query brings its own advantage, reduced elapsed time and reduced work with Bitmap Filtering. So it is important to understand how to avoid spills over tempdb and when to execute a query in parallel.   I explain these concepts with detailed examples in my webcasts (www.sqlworkshops.com/webcasts), I recommend you to watch them. The best way to learn is to practice. To create the above tables and reproduce the behavior, join the mailing list at www.sqlworkshops.com/ml and I will send you the relevant SQL Scripts.   Register for the upcoming 3 Day Level 400 Microsoft SQL Server 2008 and SQL Server 2005 Performance Monitoring & Tuning Hands-on Workshop in London, United Kingdom during March 15-17, 2011, click here to register / Microsoft UK TechNet.These are hands-on workshops with a maximum of 12 participants and not lectures. For consulting engagements click here.   Disclaimer and copyright information:This article refers to organizations and products that may be the trademarks or registered trademarks of their various owners. Copyright of this article belongs to R Meyyappan / www.sqlworkshops.com. You may freely use the ideas and concepts discussed in this article with acknowledgement (www.sqlworkshops.com), but you may not claim any of it as your own work. This article is for informational purposes only; you use any of the suggestions given here entirely at your own risk.   Register for the upcoming 3 Day Level 400 Microsoft SQL Server 2008 and SQL Server 2005 Performance Monitoring & Tuning Hands-on Workshop in London, United Kingdom during March 15-17, 2011, click here to register / Microsoft UK TechNet.These are hands-on workshops with a maximum of 12 participants and not lectures. For consulting engagements click here.   R Meyyappan [email protected] LinkedIn: http://at.linkedin.com/in/rmeyyappan  

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  • Crash in audio resampler with some audio rates - FFMPEG PHP ( Solved! )

    - by Olaf Erlandsen
    i have a problem with this command( FFMPEG PHP ): Command: ffmpeg -i 62f76f050494f0ed6a5997967c00c0c0.wmv -ss 0 -t 99 -y -ar 44100 -async 44100 -r 29.970 -ac 2 -qscale 5 -f flv 62f76f050494f0ed6a5997967c00c0c0.flv Output: FFmpeg version 0.6.5, Copyright (c) 2000-2010 the FFmpeg developers built on Jan 29 2012 17:52:15 with gcc 4.4.5 20110214 (Red Hat 4.4.5-6) configuration: --prefix=/usr --libdir=/usr/lib64 --shlibdir=/usr/lib64 --mandir=/usr/share/man --incdir=/usr/include --disable-avisynth --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -fPIC' --enable-avfilter --enable-avfilter-lavf --enable-libdc1394 --enable-libdirac --enable-libfaac --enable-libfaad --enable-libfaadbin --enable-libgsm --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-librtmp --enable-libschroedinger --enable-libspeex --enable-libtheora --enable-libx264 --enable-gpl --enable-nonfree --enable-postproc --enable-pthreads --enable-shared --enable-swscale --enable-vdpau --enable-version3 --enable-x11grab libavutil 50.15. 1 / 50.15. 1 libavcodec 52.72. 2 / 52.72. 2 libavformat 52.64. 2 / 52.64. 2 libavdevice 52. 2. 0 / 52. 2. 0 libavfilter 1.19. 0 / 1.19. 0 libswscale 0.11. 0 / 0.11. 0 libpostproc 51. 2. 0 / 51. 2. 0 [asf @ 0xe81670]max_analyze_duration reached Input #0, asf, from '/var/www/resources/tmp/62f76f050494f0ed6a5997967c00c0c0.wmv': Metadata: WMFSDKVersion : 12.0.7601.17514 WMFSDKNeeded : 0.0.0.0000 IsVBR : 0 Duration: 00:00:50.87, bitrate: 2467 kb/s Stream #0.0: Audio: wmapro, 44100 Hz, stereo, flt, 256 kb/s Stream #0.1: Video: vc1, yuv420p, 950x460 [PAR 1:1 DAR 95:46], 25 fps, 25 tbr, 1k tbn, 25 tbc Output #0, flv, to '/var/www/resources/media/62f76f050494f0ed6a5997967c00c0c0.flv': Metadata: encoder : Lavf52.64.2 Stream #0.0: Video: flv, yuv420p, 950x460 [PAR 1:1 DAR 95:46], q=2-31, 200 kb/s, 1k tbn, 29.97 tbc Stream #0.1: Audio: libmp3lame, 11025 Hz, stereo, s16, 64 kb/s Stream mapping: Stream #0.1 -> #0.0 Stream #0.0 -> #0.1 Press [q] to stop encoding frame= 72 fps= 0 q=5.0 size= 0kB time=10.91 bitrate= 0.0kbits/s Multiple frames in a packet from stream 0 Warning, using s16 intermediate sample format for resampling frame= 141 fps=139 q=5.0 size= 103kB time=8.15 bitrate= 103.2kbits/s frame= 220 fps=144 q=5.0 size= 875kB time=10.92 bitrate= 656.6kbits/s frame= 290 fps=143 q=5.0 size= 1525kB time=13.74 bitrate= 909.1kbits/s frame= 356 fps=141 q=5.0 size= 2153kB time=15.99 bitrate=1103.1kbits/s frame= 427 fps=141 q=5.0 size= 2847kB time=18.70 bitrate=1247.0kbits/s frame= 497 fps=141 q=5.0 size= 3771kB time=21.16 bitrate=1460.0kbits/s frame= 575 fps=142 q=5.0 size= 4695kB time=24.61 bitrate=1563.0kbits/s frame= 639 fps=141 q=5.0 size= 5301kB time=26.80 bitrate=1620.2kbits/s frame= 703 fps=139 q=5.0 size= 5829kB time=29.36 bitrate=1626.2kbits/s frame= 774 fps=139 q=5.0 size= 6659kB time=32.39 bitrate=1684.0kbits/s frame= 842 fps=139 q=5.0 size= 7915kB time=35.27 bitrate=1838.6kbits/s frame= 911 fps=139 q=5.0 size= 9011kB time=37.98 bitrate=1943.4kbits/s frame= 975 fps=138 q=5.0 size= 9788kB time=40.59 bitrate=1975.3kbits/s frame= 1041 fps=138 q=5.0 size= 10904kB time=43.83 bitrate=2037.9kbits/s frame= 1115 fps=138 q=5.0 size= 11795kB time=46.24 bitrate=2089.8kbits/s frame= 1183 fps=138 q=5.0 size= 12678kB time=48.74 bitrate=2130.7kbits/s frame= 1247 fps=137 q=5.0 size= 13964kB time=51.36 bitrate=2227.5kbits/s frame= 1271 fps=136 q=5.0 Lsize= 15865kB time=58.86 bitrate=2208.1kbits/s video:15366kB audio:462kB global headers:0kB muxing overhead 0.238956% Problem: Warning, using s16 intermediate sample format for resampling I've also tried changing the parameter From -ar 44100 to -ar 11025 Thanks! Solution: Read this link: http://en.wikipedia.org/wiki/MP3#Bit_rate

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  • How to Create a Realistic Timeline for your Projects

    - by Aditi
    Developing a Realistic project time line is a biggest and most challenging task of any team. We here at JustSkins, have learned over time that developing and adhering to a timeline isn’t easy but is not impossible. Keeping in consideration from any technical glitches to a human resource issue, unexpected complications can come up at any time during the entire project life cycle, How ever there are many things you can do in order to save the project from going off-track there. A specific timeline is very important statistic for time management planning and keeping your client informed of the progress. Have a rigid time tracking assures the client, that you are committed to achieving specific project milestones in time. The more you work on varied IT projects, the more you know about the aspects of project and you get to better develop future estimates and timelines. Make a Structure When estimating the time required to accomplish each task, consider which all team members will be involved, also assign the amount of time each individual must put in to the project. Define Scope & dependability and set deadlines for accomplishing them. Sometimes Working in Phases or modules help in doing more in lesser time. One must use a Project management tool in order to systematize the collaboration between the team members. Realistic Goal Setting One approach is to keep a bandwidth of few days to deal with delay, errors & incorrect coding issues you are likely to have in the course. It is very realistic to keep delivery date to client different then internal delivery timeline. If your resource is having hard time finishing this task in the time specified, keep some room to give him a day or two extra to accomplish his task. This does not upset client delivery and is the safe way of doing projects. Keep and Insightful Approach Identify potential problems before they delay your project. To be a great IT manager you have to be honest & diplomatic at the same time, it is essential for you to give earlier notice of potential delays or scope changes to your clients. In situation where delay is inevitable you should be in a position to provide immediate, on-demand status progress reports. Learning from past experiences if very important one must keep a track of actual time spent on all aspects of the projects, this will help you create better future estimates and timelines.

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  • Issue 15: Oracle Exadata Marketing Campaigns

    - by rituchhibber
         PARTNER FOCUS Oracle ExadataMarketing Campaign Steve McNickleVP Europe, cVidya Steve McNickle is VP Europe for cVidya, an innovative provider of revenue intelligence solutions for telecom, media and entertainment service providers including AT&T, BT, Deutsche Telecom and Vodafone. The company's product portfolio helps operators and service providers maximise margins, improve customer experience and optimise ecosystem relationships through revenue assurance, fraud and security management, sales performance management, pricing analytics, and inter-carrier services. cVidya has partnered with Oracle for more than a decade. RESOURCES -- Oracle PartnerNetwork (OPN) Oracle Exastack Program Oracle Exastack Optimized Oracle Exastack Labs and Enablement Resources Oracle Engineered Systems Oracle Communications cVidya SUBSCRIBE FEEDBACK PREVIOUS ISSUES Are you ready for Oracle OpenWorld this October? -- -- Please could you tell us a little about cVidya's partnering history with Oracle, and expand on your Oracle Exastack accreditations? "cVidya was established just over ten years ago and we've had a strong relationship with Oracle almost since the very beginning. Through our Revenue Intelligence work with some of the world's largest service providers we collect tremendous amounts of information, amounting to billions of records per day. We help our clients to collect, store and analyse that data to ensure that their end customers are getting the best levels of service, are billed correctly, and are happy that they are on the correct price plan. We have been an Oracle Gold level partner for seven years, and crucially just two months ago we were also accredited as Oracle Exastack Optimized for MoneyMap, our core Revenue Assurance solution. Very soon we also expect to be Oracle Exastack Optimized DRMap, our Data Retention solution." What unique capabilities and customer benefits does Oracle Exastack add to your applications? "Oracle Exastack enables us to deliver radical benefits to our customers. A typical mobile operator in the UK might handle between 500 million and two billion call data record details daily. Each transaction needs to be validated, billed correctly and fraud checked. Because of the enormous volumes involved, our clients demand scalable infrastructure that allows them to efficiently acquire, store and process all that data within controlled cost, space and environmental constraints. We have proved that the Oracle Exadata system can process data up to seven times faster and load it as much as 20 times faster than other standard best-of-breed server approaches. With the Oracle Exadata Database Machine they can reduce their datacentre equipment from say, the six or seven cabinets that they needed in the past, down to just one. This dramatic simplification delivers incredible value to the customer by cutting down enormously on all of their significant cost, space, energy, cooling and maintenance overheads." "The Oracle Exastack Program has given our clients the ability to switch their focus from reactive to proactive. Traditionally they may have spent 80 percent of their day processing, and just 20 percent enabling end customers to see advanced analytics, and avoiding issues before they occur. With our solutions and Oracle Exadata they can now switch that balance around entirely, resulting not only in reduced revenue leakage, but a far higher focus on proactive leakage prevention. How has the Oracle Exastack Program transformed your customer business? "We can already see the impact. Oracle solutions allow our delivery teams to achieve successful deployments, happy customers and self-satisfaction, and the power of Oracle's Exa solutions is easy to measure in terms of their transformational ability. We gained our first sale into a major European telco by demonstrating the major performance gains that would transform their business. Clients can measure the ease of organisational change, the early prevention of business issues, the reduction in manpower required to provide protection and coverage across all their products and services, plus of course end customer satisfaction. If customers know that that service is provided accurately and that their bills are calculated correctly, then over time this satisfaction can be attributed to revenue intelligence and the underlying systems which provide it. Combine this with the further integration we have with the other layers of the Oracle stack, including the telecommunications offerings such as NCC, OCDM and BRM, and the result is even greater customer value—not to mention the increased speed to market and the reduced project risk." What does the Oracle Exastack community bring to cVidya, both in terms of general benefits, and also tangible new opportunities and partnerships? "A great deal. We have participated in the Oracle Exastack community heavily over the past year, and have had lots of meetings with Oracle and our peers around the globe. It brings us into contact with like-minded, innovative partners, who like us are not happy to just stand still and want to take fresh technology to their customer base in order to gain enhanced value. We identified three new partnerships in each of two recent meetings, and hope these will open up new opportunities, not only in areas that exactly match where we operate today, but also in some new associative areas that will expand our reach into new business sectors. Notably, thanks to the Exastack community we were invited on stage at last year's Oracle OpenWorld conference. Appearing so publically with Oracle senior VP Judson Althoff elevated awareness and visibility of cVidya and has enabled us to participate in a number of other events with Oracle over the past eight months. We've been involved in speaking opportunities, forums and exhibitions, providing us with invaluable opportunities that we wouldn't otherwise have got close to." How has Exastack differentiated cVidya as an ISV, and helped you to evolve your business to the next level? "When we are selling to our core customer base of Tier 1 telecommunications providers, we know that they want more than just software. They want an enduring partnership that will last many years, they want innovation, and a forward thinking partner who knows how to guide them on where they need to be to meet market demand three, five or seven years down the line. Membership of respected global bodies, such as the Telemanagement Forum enables us to lead standard adherence in our area of business, giving us a lot of credibility, but Oracle is also involved in this forum with its own telecommunications portfolio, strengthening our position still further. When we approach CEOs, CTOs and CIOs at the very largest Tier 1 operators, not only can we easily show them that our technology is fantastic, we can also talk about our strong partnership with Oracle, and our joint embracing of today's standards and tomorrow's innovation." Where would you like cVidya to be in one year's time? "We want to get all of our relevant products Oracle Exastack Optimized. Our MoneyMap Revenue Assurance solution is already Exastack Optimised, our DRMAP Data Retention Solution should be Exastack Optimised within the next month, and our FraudView Fraud Management solution within the next two to three months. We'd then like to extend our Oracle accreditation out to include other members of the Oracle Engineered Systems family. We are moving into the 'Big Data' space, and so we're obviously very keen to work closely with Oracle to conduct pilots, map new technologies onto Oracle Big Data platforms, and embrace and measure the benefits of other Oracle systems, namely Oracle Exalogic Elastic Cloud, the Oracle Exalytics In-Memory Machine and the Oracle SPARC SuperCluster. We would also like to examine how the Oracle Database Appliance might benefit our Tier 2 service provider customers. Finally, we'd also like to continue working with the Oracle Communications Global Business Unit (CGBU), furthering our integration with Oracle billing products so that we are able to quickly deploy fraud solutions into Oracle's Engineered System stack, give operational benefits to our clients that are pre-integrated, more cost-effective, and can be rapidly deployed rapidly and producing benefits in three months, not nine months." Chris Baker ,Senior Vice President, Oracle Worldwide ISV-OEM-Java Sales Chris Baker is the Global Head of ISV/OEM Sales responsible for working with ISV/OEM partners to maximise Oracle's business through those partners, whilst maximising those partners' business to their end users. Chris works with partners, customers, innovators, investors and employees to develop innovative business solutions using Oracle products, services and skills. Firstly, could you please explain Oracle's current strategy for ISV partners, globally and in EMEA? "Oracle customers use independent software vendor (ISV) applications to run their businesses. They use them to generate revenue and to fulfil obligations to their own customers. Our strategy is very straight-forward. We want all of our ISV partners and OEMs to concentrate on the things that they do the best – building applications to meet the unique industry and functional requirements of their customer. We want to ensure that we deliver a best in class application platform so the ISV is free to concentrate their effort on their application functionality and user experience We invest over four billion dollars in research and development every year, and we want our ISVs to benefit from all of that investment in operating systems, virtualisation, databases, middleware, engineered systems, and other hardware. By doing this, we help them to reduce their costs, gain more consistency and agility for quicker implementations, and also rapidly differentiate themselves from other application vendors. It's all about simplification because we believe that around 25 to 30 percent of the development costs incurred by many ISVs are caused by customising infrastructure and have nothing to do with their applications. Our strategy is to enable our ISV partners to standardise their application platform using engineered architecture, so they can write once to the Oracle stack and deploy seamlessly in the cloud, on-premise, or in hybrid deployments. It's really important that architecture is the same in order to keep cost and time overheads at a minimum, so we provide standardisation and an environment that enables our ISVs to concentrate on the core business that makes them the most money and brings them success." How do you believe this strategy is helping the ISVs to work hand-in-hand with Oracle to ensure that end customers get the industry-leading solutions that they need? "We work with our ISVs not just to help them be successful, but also to help them market themselves. We have something called the 'Oracle Exastack Ready Program', which enables ISVs to publicise themselves as 'Ready' to run the core software platforms that run on Oracle's engineered systems including Exadata and Exalogic. So, for example, they can become 'Database Ready' which means that they use the latest version of Oracle Database and therefore can run their application without modification on Exadata or the Oracle Database Appliance. Alternatively, they can become WebLogic Ready, Oracle Linux Ready and Oracle Solaris Ready which means they run on the latest release and therefore can run their application, with no new porting work, on Oracle Exalogic. Those 'Ready' logos are important in helping ISVs advertise to their customers that they are using the latest technologies which have been fully tested. We now also have Exadata Ready and Exalogic Ready programmes which allow ISVs to promote the certification of their applications on these platforms. This highlights these partners to Oracle customers as having solutions that run fluently on the Oracle Exadata Database Machine, the Oracle Exalogic Elastic Cloud or one of our other engineered systems. This makes it easy for customers to identify solutions and provides ISVs with an avenue to connect with Oracle customers who are rapidly adopting engineered systems. We have also taken this programme to the next level in the shape of 'Oracle Exastack Optimized' for partners whose applications run best on the Oracle stack and have invested the time to fully optimise application performance. We ensure that Exastack Optimized partner status is promoted and supported by press releases, and we help our ISVs go to market and differentiate themselves through the use our technology and the standardisation it delivers. To date we have had several hundred organisations successfully work through our Exastack Optimized programme." How does Oracle's strategy of offering pre-integrated open platform software and hardware allow ISVs to bring their products to market more quickly? "One of the problems for many ISVs is that they have to think very carefully about the technology on which their solutions will be deployed, particularly in the cloud or hosted environments. They have to think hard about how they secure these environments, whether the concern is, for example, middleware, identity management, or securing personal data. If they don't use the technology that we build-in to our products to help them to fulfil these roles, they then have to build it themselves. This takes time, requires testing, and must be maintained. By taking advantage of our technology, partners will now know that they have a standard platform. They will know that they can confidently talk about implementation being the same every time they do it. Very large ISV applications could once take a year or two to be implemented at an on-premise environment. But it wasn't just the configuration of the application that took the time, it was actually the infrastructure - the different hardware configurations, operating systems and configurations of databases and middleware. Now we strongly believe that it's all about standardisation and repeatability. It's about making sure that our partners can do it once and are then able to roll it out many different times using standard componentry." What actions would you recommend for existing ISV partners that are looking to do more business with Oracle and its customer base, not only to maximise benefits, but also to maximise partner relationships? "My team, around the world and in the EMEA region, is available and ready to talk to any of our ISVs and to explore the possibilities together. We run programmes like 'Excite' and 'Insight' to help us to understand how we can help ISVs with architecture and widen their environments. But we also want to work with, and look at, new opportunities - for example, the Machine-to-Machine (M2M) market or 'The Internet of Things'. Over the next few years, many millions, indeed billions of devices will be collecting massive amounts of data and communicating it back to the central systems where ISVs will be running their applications. The only way that our partners will be able to provide a single vendor 'end-to-end' solution is to use Oracle integrated systems at the back end and Java on the 'smart' devices collecting the data – a complete solution from device to data centre. So there are huge opportunities to work closely with our ISVs, using Oracle's complete M2M platform, to provide the infrastructure that enables them to extract maximum value from the data collected. If any partners don't know where to start or who to contact, then they can contact me directly at [email protected] or indeed any of our teams across the EMEA region. We want to work with ISVs to help them to be as successful as they possibly can through simplification and speed to market, and we also want all of the top ISVs in the world based on Oracle." What opportunities are immediately opened to new ISV partners joining the OPN? "As you know OPN is very, very important. New members will discover a huge amount of content that instantly becomes accessible to them. They can access a wealth of no-cost training and enablement materials to build their expertise in Oracle technology. They can download Oracle software and use it for development projects. They can help themselves become more competent by becoming part of a true community and uncovering new opportunities by working with Oracle and their peers in the Oracle Partner Network. As well as publishing massive amounts of information on OPN, we also hold our global Oracle OpenWorld event, at which partners play a huge role. This takes place at the end of September and the beginning of October in San Francisco. Attending ISV partners have an unrivalled opportunity to contribute to elements such as the OpenWorld / OPN Exchange, at which they can talk to other partners and really begin thinking about how they can move their businesses on and play key roles in a very large ecosystem which revolves around technology and standardisation." Finally, are there any other messages that you would like to share with the Oracle ISV community? "The crucial message that I always like to reinforce is architecture, architecture and architecture! The key opportunities that ISVs have today revolve around standardising their architectures so that they can confidently think: “I will I be able to do exactly the same thing whenever a customer is looking to deploy on-premise, hosted or in the cloud”. The right architecture is critical to being competitive and to really start changing the game. We want to help our ISV partners to do just that; to establish standard architecture and to seize the opportunities it opens up for them. New market opportunities like M2M are enormous - just look at how many devices are all around you right now. We can help our partners to interface with these devices more effectively while thinking about their entire ecosystem, rather than just the piece that they have traditionally focused upon. With standardised architecture, we can help people dramatically improve their speed, reach, agility and delivery of enhanced customer satisfaction and value all the way from the Java side to their centralised systems. All Oracle ISV partners must take advantage of these opportunities, which is why Oracle will continue to invest in and support them." -- Gergely Strbik is Oracle Hardware and Software Product Manager for Avnet in Hungary. Avnet Technology Solutions is an OracleValue Added Distributor focused on the development of the existing Oracle channel. This includes the recruitment and enablement of Oracle partners as well as driving deeper adoption of Oracle's technology and application products within the IT channel. "The main business benefits of ODA for our customers and partners are scalability, flexibility, a great price point for the high performance delivered, and the easily configurable embedded Linux operating system. People welcome a lower point of entry and the ability to grow capacity on demand as their business expands." "Marketing and selling the ODA requires another way of thinking because it is an appliance. We have to transform the ways in which our partners and customers think from buying hardware and software independently to buying complete solutions. Successful early adopters and satisfied customer reactions will certainly help us to sell the ODA. We will have more experience with the product after the first deliveries and installations—end users need to see the power and benefits for themselves." "Our typical ODA customers will be those looking for complete solutions from a single reseller partner who is also able to manage the appliance. They will have enjoyed using Oracle Database but now want a new product that is able to unlock new levels of performance. A higher proportion of potential customers will come from our existing Oracle base, with around 30% from new business, but we intend to evangelise the ODA on the market to see how we can change this balance as all our customers adjust to the concept of 'Hardware and Software, Engineered to Work Together'. -- Back to the welcome page

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  • Algorithm for nice graph labels for time/date axis?

    - by Aaron
    Hello, I'm looking for a "nice numbers" algorithm for determining the labels on a date/time value axis. I'm familar with Paul Heckbert's Nice Numbers algorithm (http://tinyurl.com/5gmk2c). I have a plot that displays time/date on the X axis and the user can zoom in and look at a smaller time frame. I'm looking for an algorithm that picks nice dates to display on the ticks. For example: Looking at a day or so: 1/1 12:00, 1/1 4:00, 1/1 8:00... Looking at a week: 1/1, 1/2, 1/3... Looking at a month: 1/09, 2/09, 3/09... The nice label ticks don't need to correspond to the first visible point, but close to it. Is anybody familar with such an algorithm? Thanks

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  • Guessing the time zone from an arbitrary "location" string?

    - by Thomas
    I'm trying to run some statistics over the Stack Overflow data dump, and for that I would like to know the time zone for each user. However, all I have to go on is the completely free-form "location" string. I'll stress that I'm only looking for an approximation of the time zone; of course, in general this is an unsolvable problem. However, many people fill out their country, state and/or city, which should give a pretty good indication. It's okay if it fails for other cases. It doesn't have to be reliable, it doesn't have to be accurate, it doesn't have to cover all bases. I don't want to waste too much time on this, so I'm wondering if there is some code out there that can make a reasonable guess. Any language, platform, API or library goes. Any ideas?

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  • How do you find time for improving your programming skills?

    - by Snehal
    I'm a Java/J2ee programmer working in India. I'm very passionate about programming and I constantly strive to hone my programming skills by reading blogs, solving Project euler questions, learning new technologies, developing small apps etc;. But I find it very difficult to manage my time. Working for 12 hrs a day in office leaves me stressed out and spend my weekends with my family. So i hardly have like 5-6 hrs per week to actually work on something of my interest which will help me improve. How do you manage time so that you find time to improve your current standing? EDIT: 12 hours includes 1hour of travel & 1 hr of break(lunch/coffee). Effectively I work for 10 hours per day in office which is mandated by my organization. -Snehal

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  • Auto insert date and time in form input field?

    - by Mo Boho
    Using javascript, how can we auto insert the current DATE and TIME into a form input field. I'm building a "Problems" form to keep track of user submitted complaints about a certain service. I'm collecting as much info as possible. I want to save the staff here from having to manually enter the date and time each time they open the form. I have this snippet of code: <input id="date" name="date" value="javascript:document.write(Date()+'.')"/> but it's not working. many thanks for any help.

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  • How can I limit access to a particular class to one caller at a time in a web service?

    - by MusiGenesis
    I have a web service method in which I create a particular type of object, use it for a few seconds, and then dispose it. Because of problems arising from multiple threads creating and using instances of this class at the same time, I need to restrict the method so that only one caller at a time ever has one of these objects. To do this, I am creating a private static object: private static object _lock = new object(); ... and then inside the web service method I do this around the critical code: lock (_lock) { using (DangerousObject do = new DangerousObject()) { do.MakeABigMess(); do.CleanItUp(); } } I'm not sure this is working, though. Do I have this right? Will this code ensure that only one instance of DangerousObject is instantiated and in use at a time?

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  • Why is this method executing twice each time I call it?

    - by highone
    I have the following method that is executing twice every time it is called: public static void ChangeToRepository(RepositoryTextBox textBox, int repositoryNumber) { MessageBox.Show("you"); int indexOfLastRepository = (textBox.RepositoryCollection.Count - 1); if (repositoryNumber > indexOfLastRepository) { AddTextRepositoriesThrough(textBox, repositoryNumber, indexOfLastRepository); } textBox.RepositoryCollection[textBox.CurrentRepositoryNumber].CurrentText = textBox.Text; textBox.PreviousRepositoryNumber = textBox.CurrentRepositoryNumber; textBox.CurrentRepositoryNumber = repositoryNumber; textBox.Text = textBox.RepositoryCollection[textBox.CurrentRepositoryNumber].CurrentText; } The first time that the method executes, it executes all of the code except for its last line: textBox.Text = textBox.RepositoryCollection[textBox.CurrentRepositoryNumber].CurrentText; The second time, it executes all of the code. What's up?

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  • How can I limit access to a particular class to one caller at a time in an ASMX web service?

    - by MusiGenesis
    I have a web service method in which I create a particular type of object, use it for a few seconds, and then dispose it. Because of problems arising from multiple threads creating and using instances of this class at the same time, I need to restrict the method so that only one caller at a time ever has one of these objects. To do this, I am creating a private static object: private static object _lock = new object(); ... and then inside the web service method I do this around the critical code: lock (_lock) { using (DangerousObject do = new DangerousObject()) { do.MakeABigMess(); do.CleanItUp(); } } I'm not sure this is working, though. Do I have this right? Will this code ensure that only one instance of DangerousObject is instantiated and in use at a time? Or does each caller get their own copy of _lock, rendering my code here laughable?

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  • How to make socket.listen(1) work for some time and then continue rest of code???

    - by Rami Jarrar
    I'm making server that make a tcp socket and work over port range, with each port it will listen on that port for some time, then continue the rest of the code. like this:: import socket sck = socket.socket(socket.AF_INET, socket.SOCK_STREAM) sck.setsockopt(socket.SOL_SOCKET, socket.SO_REUSEADDR, 1) msg ='' ports = [x for x in xrange(4000)] while True: try: for i in ports: sck.bind(('',i)) ## sck.listen(1) ## make it just for some time and then continue this ## if there a connection do this conn, addr = sck.accept() msg = conn.recv(2048) ## do something ##if no connection continue the for loop conn.close() except KeyboardInterrupt: exit() so how i could make sck.listen(1) work just for some time ??

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  • MYSQL query to get all entries with specific time, from PHP?

    - by meds
    I'm trying to query a mysql table which places its date in the following format: yyyy-mm-dd hh:mm:ss So it's date and time, and that's all in a single field. Now from php I want to get the time and query the table to only return entries where the date field is less than 24 hours old. I'm having issues with the system because PHPs get time seems to return the values seperately and I'm struggling to figure out how to make it work with mysql queries. This seems fairly simple but I'm quite new to php so sorry if I'm completely missing something..

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  • How can a Windows program temporarily change its time zone?

    - by Rob Kennedy
    I've written a function to return the time_t value corresponding to midnight on a given day. When there is no midnight for a given day, it returns the earliest time available; that situation can occur, for example, when Egypt enters daylight-saving time. This year, the time change takes effect at midnight on the night of April 29, so the clock goes directly from 23:59 to 01:00. Now I'm writing unit tests for this function, and one of the tests should replicate the Egypt scenario. In Unix, I can accomplish it like this: putenv("TZ", "Egypt", true); tzset(); After doing that, further calls to localtime behave as if they're in Egypt instead of Minnesota, and my tests pass. Merely setting the environment variable doesn't have any effect on Windows, though. What can I do to make the unit test think it's somewhere else without affecting the rest of the programs running on the system?

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  • Is there a way to formerly define a time interval for configuring a process?

    - by gshauger
    Horrible worded question...I know. I'm working on an application that processes data for the previous day. The problem is that I know the customer is going to eventually ask to it for every hour or some other arbitrary time interval. I know that languages such as Java or SQL have masks for defining dates. Well what about a way to define a time interval? Let me ask it this way. If someone asked you to create a configurable piece of software how would you allow the user to specify the time intervals?

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  • How can i use Stopwatch [ apache ] to calculate the time taken by a method?

    - by Rakesh Juyal
    I am using StopWatch [ apache ] to get the time taken by my method. The approach i am following is StopWatch stopWatch = new StopWatch(); stopWatch.start(); myMethod(); stopWatch.stop(); logger.info( "Time taken by myMethod: " + stopWatch.getTime() + " millisecs"); stopWatch.reset(); stopWatch.start(); anotherMethod(); stopWatch.stop(); logger.info( "Time taken by anotherMethod: " + stopWatch.getTime() + " millisecs"); Thats the only thing i know about StopWatch :). How/when to use split(), unsplit(), getSplitTime(),suspend()... ?

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  • Append in Dom taking more time in IE than Firefox or any other browser.

    - by user307635
    Hi , I m working on .net framework 3.0 visual studio 08 and Testing it in IE8 and other browsers. Whenever I m inserting new elements in DOM (ex. 300 divs at one time) than I m getting the performance very slow in IE . Why?. If its a javascript debugging which is taking time or what else. Is it really true that IE Dom Append takes much time than any other browser. Please help me , I m stuck badly.

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  • Retrieving/simulating run-time "layer" functionality in Flash under ActionScript 3.

    - by Triynko
    Are there any AS3 classes to help arrange objects into layers, like in the designer, such that the objects all have the same parent? Obviously, I can use container clips to simulate layers, but I specifically want this kind of functionality for objects that have the same parent. My understanding is that the design-time notion of layers does not exist at run-time, and objects just have a depth index. I'm creating a class to simulate layering functionality with a single parent, but if one already exists, I'd like to check it out. On a side note... how do design-time layer masks manifest themselves at runtime in AS3? I thought maybe all objects on the masked layer share the same mask object, but the "mask" property appears to be null for all objects on the masked layer, even though they share the same parent timeline as the unmasked objects (i.e. unmasked layer object parent == masked layer object parent; therefore, no masked subcontainers appear to be in use).

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  • Best way to get record counts grouped by month, adjusted for time zone, using SQL or LINQ to SQL

    - by Jeff Putz
    I'm looking for the most efficient way to suck out a series of monthly counts of records in my database, but adjusting for time zone, since the times are actually stored as UTC. I would like my result set to be a series of objects that include month, year and count. I have LINQ to SQL objects that looks something like this: public class MyRecord { public int ID { get; set; } public DateTime TimeStamp { get; set; } public string Data { get; set; } } I'm not opposed to using straight SQL, but LINQ to SQL would at least keep the code a lot more clean. The time zone adjustment is available as an integer (-5, for example). Again, the result set what I'm looking for is objects containing the month, year and count, all integers. Any suggestions? I can think of several ways to do it straight, but not with a time zone adjustment.

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  • How much time do you spend in Reflector? (.NET)

    - by mannu
    As a consultant I get to toy around with many different products and APIs as the customer demands we use X and Y. I think it is great fun and I learn a lot from it. What will make a great developer over time is, in my opinion, the will to understand and learn new things. Therefore, I will always try to understand what happens "behind the scenes" when I am using 3rd party products. I spend around 10-15% of my time in Reflector to learn what the heck I'm really doing when I call method X. How much time do you spend on average? This may also apply to reading (open) source code, documentation etc.

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