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  • Best Design Pattern for Coupling User Interface Components and Data Structures

    - by szahn
    I have a windows desktop application with a tree view. Due to lack of a sound data-binding solution for a tree view, I've implemented my own layer of abstraction on it to bind nodes to my own data structure. The requirements are as follows: Populate a tree view with nodes that resemble fields in a data structure. When a node is clicked, display the appropriate control to modify the value of that property in the instance of the data structure. The tree view is populated with instances of custom TreeNode classes that inherit from TreeNode. The responsibility of each custom TreeNode class is to (1) format the node text to represent the name and value of the associated field in my data structure, (2) return the control used to modify the property value, (3) get the value of the field in the control (3) set the field's value from the control. My custom TreeNode implementation has a property called "Control" which retrieves the proper custom control in the form of the base control. The control instance is stored in the custom node and instantiated upon first retrieval. So each, custom node has an associated custom control which extends a base abstract control class. Example TreeNode implementation: //The Tree Node Base Class public abstract class TreeViewNodeBase : TreeNode { public abstract CustomControlBase Control { get; } public TreeViewNodeBase(ExtractionField field) { UpdateControl(field); } public virtual void UpdateControl(ExtractionField field) { Control.UpdateControl(field); UpdateCaption(FormatValueForCaption()); } public virtual void SaveChanges(ExtractionField field) { Control.SaveChanges(field); UpdateCaption(FormatValueForCaption()); } public virtual string FormatValueForCaption() { return Control.FormatValueForCaption(); } public virtual void UpdateCaption(string newValue) { this.Text = Caption; this.LongText = newValue; } } //The tree node implementation class public class ExtractionTypeNode : TreeViewNodeBase { private CustomDropDownControl control; public override CustomControlBase Control { get { if (control == null) { control = new CustomDropDownControl(); control.label1.Text = Caption; control.comboBox1.Items.Clear(); control.comboBox1.Items.AddRange( Enum.GetNames( typeof(ExtractionField.ExtractionType))); } return control; } } public ExtractionTypeNode(ExtractionField field) : base(field) { } } //The custom control base class public abstract class CustomControlBase : UserControl { public abstract void UpdateControl(ExtractionField field); public abstract void SaveChanges(ExtractionField field); public abstract string FormatValueForCaption(); } //The custom control generic implementation (view) public partial class CustomDropDownControl : CustomControlBase { public CustomDropDownControl() { InitializeComponent(); } public override void UpdateControl(ExtractionField field) { //Nothing to do here } public override void SaveChanges(ExtractionField field) { //Nothing to do here } public override string FormatValueForCaption() { //Nothing to do here return string.Empty; } } //The custom control specific implementation public class FieldExtractionTypeControl : CustomDropDownControl { public override void UpdateControl(ExtractionField field) { comboBox1.SelectedIndex = comboBox1.FindStringExact(field.Extraction.ToString()); } public override void SaveChanges(ExtractionField field) { field.Extraction = (ExtractionField.ExtractionType) Enum.Parse(typeof(ExtractionField.ExtractionType), comboBox1.SelectedItem.ToString()); } public override string FormatValueForCaption() { return string.Empty; } The problem is that I have "generic" controls which inherit from CustomControlBase. These are just "views" with no logic. Then I have specific controls that inherit from the generic controls. I don't have any functions or business logic in the generic controls because the specific controls should govern how data is associated with the data structure. What is the best design pattern for this?

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  • Girl's Day 2012 in Potsdam

    - by jessica.ebbelaar(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} Every year in April Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} , technical enterprises and other organisations are invited to organise an open day for girls – called Girl´s Day. It has become a tradition for Oracle for more than 6 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} years, to participate in this special day and to encourage girls to discover technical work environments.   On the 26th of April 2012, 27 pupils aged 12 to 15 came to Oracle’s office in Potsdam in order to obtain interesting insights about Oracle´s business practices. An interactive Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} four-hour program was specifically organized for all participants. At first, all pupils got to know Oracle as an enterprise with it’s different departments and it’s particular „business language“. What is hardware and software? Why do companies need a database? Questions as such were tailored and simply illustrated by 13 colleagues from the areas of Sales, Sales Consulting, Support and Recruitment.   Followed by a short introduction about career paths from our female colleagues and their respective departments, the girls decided, according to their interests, which business area they would like to get more insights from. Based on their decision the groups were set up and the girls than discovered the work places. This helped everyone to dive deep into the everyday work life, how the offices are structured and how communication with clients is done via web conferences. All girls were encouraged to take part in the conference together with their Oracle advisor. 12 o´clock – lunch time. Besides a well-prepared buffet Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} , all girls had now the opportunity to get all open questions clarified or to ask questions they did not dare to ask in front of a big group. After the lunch break, Anja Raack from the Graduate Recruitment team presented more about recruitment topics and gave useful advice on how to write professional emails.   After a short group assignment, where all participants had to identify common mistakes done in an email, a quiz completed this special day. All 5 groups showed a lot of enthusiasm during this game but no one had to worry as every single participant was rewarded with a prize and certificate.   To sum it up, we were very proud to host the girls for half a day and were impressed by their dedication. Hopefully, sooner or later, we will see some of them coming back to Oracle – either for the next Girl´s Day or one of our entry level positions. This day has shown that everyone can start a challenging career within an exciting industry. What matters is dedication and commitment to strive for the best.  Do you want to find out more about our job opportunities? Follow us on http://campus.oracle.com.

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  • Third Party Applications and Other Acts of Violence Against Your SQL Server

    - by KKline
    I just got finished reading a great blog post from my buddy, Thomas LaRock ( t | b ), in which he describes a useful personal policy he used to track changes made to his SQL Servers when installing third-party products. Note that I'm talking about line-of-business applications here - your inventory management systems and help desk ticketing apps. I'm not talking about monitoring and tuning applications since they, by their very nature, need a different sort of access to your back-end server resources....(read more)

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  • Cloud Computing Will Reshape IT Forever

    While end users may never even know that the application they're using is coming from the cloud, IT will be completely transformed, and the business as a whole will have an entirely new way of viewing, using and paying for technology.

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  • Qt's future in the light of Nokia-Microsoft partnership

    - by Shinnok
    In case you missed it, a lot has happened in the last two day that could potentially impact the Qt framework, for the worse. :-( It will impact the mobile sector in several and probably not currently acknowledged ways, for sure. It started yesterday with Nokia's CEO Stephen Elop internal letter depicting Nokia sitting on a burning platform and the need for a big and aggressive shift in business. A day later, at the Nokia World conference, Nokia announced the partnership with Microsoft , which at the moment resumes to Nokia adopting the Windows Phone 7 platform and development environment, dumping Symbian along the road and tagging Meego as R&D(a pretty dangerous keyword if you ask me), as for Maemo/N900 series i guess it's bye bye for good. I know what you're thinking but no, Qt is not going to be ported to the Window Phone platform. And i'm also scared about this. You can watch the Elop & Ballmer joint press release here. Now after reading this huge thread on the Qt-interest mailing list i can't help but wonder, what is the future of Qt at Nokia, now that they aren't focused(at all?) on Qt anymore(remember the full focus switch on Qt as main development framework for all Nokia products(including Symbian, yes) back in October?). I love Qt, in my opinion it is the only true cross-platform application development framework and one of the few to make C++ development a joy(to the extent possible) and good things has happened to the framework and considerable momentum while under Nokia, thus i am wondering, what are the chances that Qt might suffer a slow death at Nokia after this? Yes i know about KDE.org and the fact that Qt is easily spawnable, but i still feel uneasy. It also must be horrible for all of the efforts either by Nokia employees or third parties that have gone into Symbian and all of the Ovi Store Symbian/Qt content and business and why not, Maemo/Meego. There are also massive layouts planned, i suspect Symbian techs and Qt? I'd love to hear your input on this? Is Qt future safe&proof? LE: The question as been gradually revised, improved and better referenced, thus you might want to throw a quick re-read to see what you might have missed.

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  • Importing PSTs with PowerShell in Exchange 2010 SP1

    Unless you use Red Gate's PST Importer, the import and export of PST files with Exchange 2010 is a complex and error-prone business. Microsoft have acknowledged this in the release of Exchange 2010 SP1, since they have now re-engineered the way that PSTs are handled to try and ease the pain of importing and exporting them, but it is still a matter of using Powershell with cmdlets, rather than a GUI. Jaap Wesselius takes a look at the new process.

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  • Implementing User-Defined Hierarchies in SQL Server Analysis Services

    To be able to drill into multidimensional cube data at several levels, you must implement all of the hierarchies on the database dimensions. Then you'll create the attribute relationships necessary to optimize performance. Analysis Services hierarchies offer plenty of possibilities for displaying the data that your business requires. Rob Sheldon continues his series on SQL Server Analysis Services 2008.

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  • Java Cloud and Developer Service

    - by JuergenKress
    At our WebLogic Community Workspace (WebLogic Community membership required) you can find the latest Java and Developer Cloud presentations and demos: General+Session-+Building+and+Managing+a+Private+Oracle+Java Experiences-building-JavaEE-based-PaaS-Platform_Compressed.ppt Oracle Enterprise Manager 12c Cloud Control Demo.zip WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: Oracle cloud,Cloud,Java Cloud,Oracle developer cloud,Java as a service,Oracle PAAS,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Oracle Forms Modernization Seminar January 2011

    - by Grant Ronald
    Are you running Oracle Forms applications in your business?  Do you want to know about the future of Oracle Forms and the options you have?  How can you modernize your Oracle Forms investment? I'll be presenting at a web seminar on the 20th January and will be discussing these points.  Details of the seminar can be found here: Iseminar.pdf Registration is available here. 

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  • The role of the Infrastructure DBA

    - by GavinPayneUK
    Do you have someone performing an Infrastructure DBA role within your organisation? Do you realise why today you now might need one? When I first started working with SQL Server there were three distinct roles in the SQL Server virtual team: developer , DBA and sysadmin . In my simple terms, the developer looked after the “code”: the schema, stored procedures, and any ETL to get data in, out or updated within the database. They could talk in business entity terms about Customer numbers, Product codes...(read more)

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  • Some Keyword Optimization Tips For Your Work From Home

    Part of search engine optimization or SEO is keyword optimization. We optimize our keywords for our website because these words or phrases are the ones that will link us to our customers or target audience. By typing these keywords in the search box of popular search engines, customers are able to find us, our website and of course, our business or work from home.

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  • Keyword Optimization Tips That Work

    As an online marketer or business owner who is advertising and promoting products and services online, one of the significant selling methods you ought to be acquainted with and be aware of is on page keyword optimization. Keyword optimization is an essential part in the SEO process.

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  • Real-time Big Data Analytics is a reality for StubHub with Oracle Advanced Analytics

    - by Mark Hornick
    What can you use for a comprehensive platform for real-time analytics? How can you process big data volumes for near-real-time recommendations and dramatically reduce fraud? Learn in this video what Stubhub achieved with Oracle R Enterprise from the Oracle Advanced Analytics option to Oracle Database, and read more on their story here. Advanced analytics solutions that impact the bottom line of a business are challenging due to the range of skills and individuals involved in realizing such solutions. While we hear a lot about the role of the data scientist, that role is but one piece of the puzzle. Advanced analytics solutions also have an operationalization aspect that also requires close proximity to where the transactional activity occurs. The data scientist needs access to the right data with which to model the business problem. This involves IT for data collection, management, and administration, as well as ensuring zero downtime (a website needs to be up 24x7). This also involves working with the data scientist to keep predictive models refreshed with the latest scripts. Integrating advanced analytics solutions into enterprise apps involves not just generating predictions, but supporting the whole life-cycle from data collection, to model building, model assessment, and then outcome assessment and feedback to the model building process again. Application and web interface designers need to take into account how end users will see and use the advanced analytics results, e.g., supporting operations staff that need to handle the potentially fraudulent transactions. As just described, advanced analytics projects can be "complicated" from just a human perspective. The extent to which software can simplify the interactions among users and systems will increase the likelihood of project success. The ability to quickly operationalize advanced analytics projects and demonstrate measurable value, means the difference between a successful project and just a nice research report. By standardizing on Oracle Database and SQL invocation of R, along with in-database modeling as found in Oracle Advanced Analytics, expedient model deployment and zero downtime for refreshing models becomes a reality. Meanwhile, data scientists are also able to explore leading edge techniques available in open source. The Oracle solution propels the entire organization forward to realize the value of advanced analytics.

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  • Welcome to the new home of the Plumber's Mate

    - by John Breakwell
    If you are a fan of my MSDN technical blog about (in the main) MSMQ then you've come to the right place. Additionally, If you've arrived here through searching the Internet for answers on MSMQ problems then you're in luck too. Should you be after some copper piping and a U-bend then you are going to be greatly disappointed ... unless I get a lot of such requests and decide that the IT business is not for me.

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  • Learn Best Practices at Oracle OpenWorld

    - by Oracle OpenWorld Blog Team
    By Joan JenkinsOracle Advanced Customer Support Services Knows BestLearn key best practices to maximize performance and availability from Oracle Advanced Customer Support Services. Plan to attend one or more of our sessions, with topics including Oracle Exadata best practices, Oracle E-Business Suite upgrades, Oracle GoldenGate, and Oracle Platinum Services. Or stop by the Support Stars Bar to ask questions and get more information. Find out more what you can learn from Oracle Advanced Customer Support Services at Oracle OpenWorld.

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  • Network Security Risk Assessment

    - by Chandra Vennapoosa
    Information that is gathered everyday regarding client and business transactions are either stored on servers or on user computers. These stored information are considered important and sensitive in the company's interest and hence they need to be protected from network attacks and other unknown circumstances. Network administrator manage and protect the network through a series of passwords and data encryption. Topics First Step for Risk Assessment Identifying Essential Data/System/Hardware Identifying External Blocks Measuring the Risk to Your Enterprise Calculating the Assets Value The Liquid Financial Assets Value Getting Everything Together

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  • Keywords - What Are Keywords?

    Starting your own internet business is far more than designing and creating a website to sell your products and/or services. Before you do anything you need to find out if people are buying your products online and more importantly how they will find your website to buy your products. Just having a website is only part of the story of making money online.

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  • What strategy to use when starting in a new project with no documentation?

    - by Amir Rezaei
    Which is the best why to go when there are no documentation? For example how do you learn business rules? I have done the following steps: Since we are using a ORM tool I have printed a copy of database schema where I can see relations between objects. I have made a list of short names/table names that I will get explained. The project is client/server enterprise application using MVVM pattern.

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  • Fast Data: Go Big. Go Fast.

    - by J Swaroop
    Cross-posting Dain Hansen's excellent recap of the Big Data/Fast Data announcement during OOW: For those of you who may have missed it, today’s second full day of Oracle OpenWorld 2012 started with a rumpus. Joe Tucci, from EMC outlined the human face of big data with real examples of how big data is transforming our world. And no not the usual tried-and-true weblog examples, but real stories about taxi cab drivers in Singapore using big data to better optimize their routes as well as folks just trying to get a better hair cut. Next we heard from Thomas Kurian who talked at length about the important platform characteristics of Oracle’s Cloud and more specifically Oracle’s expanded Cloud Services portfolio. Especially interesting to our integration customers are the messaging support for Oracle’s Cloud applications. What this means is that now Oracle’s Cloud applications have a lightweight integration fabric that on-premise applications can communicate to it via REST-APIs using Oracle SOA Suite. It’s an important element to our strategy at Oracle that supports this idea that whether your requirements are for private or public, Oracle has a solution in the Cloud for all of your applications and we give you more deployment choice than any vendor. If this wasn’t enough to get the juices flowing, later that morning we heard from Hasan Rizvi who outlined in his Fusion Middleware session the four most important enterprise imperatives: Social, Mobile, Cloud, and a brand new one: Fast Data. Today, Rizvi made an important step in the definition of this term to explain that he believes it’s a convergence of four essential technology elements: Event Processing for event filtering, business rules – with Oracle Event Processing Data Transformation and Loading - with Oracle Data Integrator Real-time replication and integration – with Oracle GoldenGate Analytics and data discovery – with Oracle Business Intelligence Each of these four elements can be considered (and architect-ed) together on a single integrated platform that can help customers integrate any type of data (structured, semi-structured) leveraging new styles of big data technologies (MapReduce, HDFS, Hive, NoSQL) to process more volume and variety of data at a faster velocity with greater results.  Fast data processing (and especially real-time) has always been our credo at Oracle with each one of these products in Fusion Middleware. For example, Oracle GoldenGate continues to be made even faster with the recent 11g R2 Release of Oracle GoldenGate which gives us some even greater optimization to Oracle Database with Integrated Capture, as well as some new heterogeneity capabilities. With Oracle Data Integrator with Big Data Connectors, we’re seeing much improved performance by running MapReduce transformations natively on Hadoop systems. And with Oracle Event Processing we’re seeing some remarkable performance with customers like NTT Docomo. Check out their upcoming session at Oracle OpenWorld on Wednesday to hear more how this customer is using Event processing and Big Data together. If you missed any of these sessions and keynotes, not to worry. There's on-demand versions available on the Oracle OpenWorld website. You can also checkout our upcoming webcast where we will outline some of these new breakthroughs in Data Integration technologies for Big Data, Cloud, and Real-time in more details.

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  • New Wine in New Bottles

    - by Tony Davis
    How many people, when their car shows signs of wear and tear, would consider upgrading the engine and keeping the shell? Even if you're cash-strapped, you'll soon work out the subtlety of the economics, the cost of sudden breakdowns, the precious time lost coping with the hassle, and the low 'book value'. You'll generally buy a new car. The same philosophy should apply to database systems. Mainstream support for SQL Server 2005 ends on April 12; many DBAS, if they haven't done so already, will be considering the migration to SQL Server 2008 R2. Hopefully, that upgrade plan will include a fresh install of the operating system on brand new hardware. SQL Server 2008 R2 and Windows Server 2008 R2 are designed to work together. The improved architecture, processing power, and hyper-threading capabilities of modern processors will dramatically improve the performance of many SQL Server workloads, and allow consolidation opportunities. Of course, there will be many DBAs smiling ruefully at the suggestion of such indulgence. This is nothing like the real world, this halcyon place where hardware and software budgets are limitless, development and testing resources are plentiful, and third party vendors immediately certify their applications for the latest-and-greatest platform! As with cars, or any other technology, the justification for a complete upgrade is complex. With Servers, the extra cost at time of upgrade will generally pay you back in terms of the increased performance of your business applications, reduced maintenance costs, training costs and downtime. Also, if you plan and design carefully, it's possible to offset hardware costs with reduced SQL Server licence costs. In his forthcoming SQL Server Hardware book, Glenn Berry describes a recent case where he was able to replace 4 single-socket database servers with one two-socket server, saving about $90K in hardware costs and $350K in SQL Server license costs. Of course, there are exceptions. If you do have a stable, reliable, secure SQL Server 6.5 system that still admirably meets the needs of a specific business requirement, and has no security vulnerabilities, then by all means leave it alone. Why upgrade just for the sake of it? However, as soon as a system shows sign of being unfit for purpose, or is moving out of mainstream support, the ruthless DBA will make the strongest possible case for a belts-and-braces upgrade. We'd love to hear what you think. What does your typical upgrade path look like? What are the major obstacles? Cheers, Tony.

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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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