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  • In 10.10, USB 3.0 PCI Express card recognized by lspci but not lsusb or dmesg. How to fix?

    - by Paul
    Asus N PC, runs 10.10 x86_64 The Asus N comes with 4 usb 2.0 ports, each labelled 2.0 on the case. Attempting to add two usb 3.0 ports to be provided by a generic usb 3.0 pci express card installed in the pci expres slot. The new card says usb 3.0 and has the blue ports. The card is installed into the laptop unpowered, then the laptop is powered on and boots normally. Nothing happens when a USB 3.0 flash drive is inserted into the usb 3.0 port. uname -a Linux drpaulbrewer-N90SV 2.6.35.8 #1 SMP Fri Jan 14 15:54:11 EST 2011 x86_64 GNU/Linux lspci -v 00:00.0 Host bridge: Silicon Integrated Systems [SiS] 671MX Subsystem: ASUSTeK Computer Inc. Device 1b27 Flags: bus master, medium devsel, latency 64 Kernel modules: sis-agp 00:01.0 PCI bridge: Silicon Integrated Systems [SiS] PCI-to-PCI bridge (prog-if 00 [Normal decode]) Flags: bus master, fast devsel, latency 0 Bus: primary=00, secondary=01, subordinate=01, sec-latency=0 I/O behind bridge: 0000d000-0000dfff Memory behind bridge: fa000000-fdefffff Prefetchable memory behind bridge: 00000000d0000000-00000000dfffffff Capabilities: [d0] Express Root Port (Slot+), MSI 00 Capabilities: [a0] MSI: Enable+ Count=1/1 Maskable- 64bit- Capabilities: [f4] Power Management version 2 Capabilities: [70] Subsystem: Silicon Integrated Systems [SiS] PCI-to-PCI bridge Kernel driver in use: pcieport 00:02.0 ISA bridge: Silicon Integrated Systems [SiS] SiS968 [MuTIOL Media IO] (rev 01) Flags: bus master, medium devsel, latency 0 00:02.5 IDE interface: Silicon Integrated Systems [SiS] 5513 [IDE] (rev 01) (prog-if 80 [Master]) Subsystem: ASUSTeK Computer Inc. Device 1b27 Flags: bus master, medium devsel, latency 128 I/O ports at 01f0 [size=8] I/O ports at 03f4 [size=1] I/O ports at 0170 [size=8] I/O ports at 0374 [size=1] I/O ports at ffe0 [size=16] Capabilities: [58] Power Management version 2 Kernel driver in use: pata_sis 00:03.0 USB Controller: Silicon Integrated Systems [SiS] USB 1.1 Controller (rev 0f) (prog-if 10 [OHCI]) Subsystem: ASUSTeK Computer Inc. Device 1b27 Flags: bus master, medium devsel, latency 64, IRQ 20 Memory at f9fff000 (32-bit, non-prefetchable) [size=4K] Kernel driver in use: ohci_hcd 00:03.1 USB Controller: Silicon Integrated Systems [SiS] USB 1.1 Controller (rev 0f) (prog-if 10 [OHCI]) Subsystem: ASUSTeK Computer Inc. Device 1b27 Flags: bus master, medium devsel, latency 64, IRQ 21 Memory at f9ffe000 (32-bit, non-prefetchable) [size=4K] Kernel driver in use: ohci_hcd 00:03.3 USB Controller: Silicon Integrated Systems [SiS] USB 2.0 Controller (prog-if 20 [EHCI]) Subsystem: ASUSTeK Computer Inc. Device 1b27 Flags: bus master, medium devsel, latency 64, IRQ 22 Memory at f9ffd000 (32-bit, non-prefetchable) [size=4K] Capabilities: [50] Power Management version 2 Kernel driver in use: ehci_hcd 00:04.0 Ethernet controller: Silicon Integrated Systems [SiS] 191 Gigabit Ethernet Adapter (rev 02) Subsystem: ASUSTeK Computer Inc. Device 11f5 Flags: bus master, medium devsel, latency 0, IRQ 19 Memory at f9ffcc00 (32-bit, non-prefetchable) [size=128] I/O ports at cc00 [size=128] Capabilities: [40] Power Management version 2 Kernel driver in use: sis190 Kernel modules: sis190 00:05.0 IDE interface: Silicon Integrated Systems [SiS] SATA Controller / IDE mode (rev 03) (prog-if 8f [Master SecP SecO PriP PriO]) Subsystem: ASUSTeK Computer Inc. Device 1b27 Flags: bus master, medium devsel, latency 64, IRQ 17 I/O ports at c800 [size=8] I/O ports at c400 [size=4] I/O ports at c000 [size=8] I/O ports at bc00 [size=4] I/O ports at b800 [size=16] I/O ports at b400 [size=128] Capabilities: [58] Power Management version 2 Kernel driver in use: sata_sis Kernel modules: sata_sis 00:06.0 PCI bridge: Silicon Integrated Systems [SiS] PCI-to-PCI bridge (prog-if 00 [Normal decode]) Flags: bus master, fast devsel, latency 0 Bus: primary=00, secondary=02, subordinate=02, sec-latency=0 Memory behind bridge: fdf00000-fdffffff Capabilities: [b0] Subsystem: Silicon Integrated Systems [SiS] Device 0004 Capabilities: [c0] MSI: Enable+ Count=1/1 Maskable- 64bit+ Capabilities: [d0] Express Root Port (Slot+), MSI 00 Capabilities: [f4] Power Management version 2 Kernel driver in use: pcieport 00:07.0 PCI bridge: Silicon Integrated Systems [SiS] PCI-to-PCI bridge (prog-if 00 [Normal decode]) Flags: bus master, fast devsel, latency 0 Bus: primary=00, secondary=03, subordinate=06, sec-latency=0 I/O behind bridge: 0000e000-0000efff Memory behind bridge: fe000000-febfffff Prefetchable memory behind bridge: 00000000f6000000-00000000f8ffffff Capabilities: [b0] Subsystem: Silicon Integrated Systems [SiS] Device 0004 Capabilities: [c0] MSI: Enable+ Count=1/1 Maskable- 64bit+ Capabilities: [d0] Express Root Port (Slot+), MSI 00 Capabilities: [f4] Power Management version 2 Kernel driver in use: pcieport 00:0f.0 Audio device: Silicon Integrated Systems [SiS] Azalia Audio Controller Subsystem: ASUSTeK Computer Inc. Device 17b3 Flags: bus master, medium devsel, latency 0, IRQ 18 Memory at f9ff4000 (32-bit, non-prefetchable) [size=16K] Capabilities: [50] Power Management version 2 Kernel driver in use: HDA Intel Kernel modules: snd-hda-intel 01:00.0 VGA compatible controller: nVidia Corporation G96 [GeForce GT 130M] (rev a1) (prog-if 00 [VGA controller]) Subsystem: ASUSTeK Computer Inc. Device 2021 Flags: bus master, fast devsel, latency 0, IRQ 16 Memory at fc000000 (32-bit, non-prefetchable) [size=16M] Memory at d0000000 (64-bit, prefetchable) [size=256M] Memory at fa000000 (64-bit, non-prefetchable) [size=32M] I/O ports at dc00 [size=128] [virtual] Expansion ROM at fde80000 [disabled] [size=512K] Capabilities: [60] Power Management version 3 Capabilities: [68] MSI: Enable- Count=1/1 Maskable- 64bit+ Capabilities: [78] Express Endpoint, MSI 00 Capabilities: [b4] Vendor Specific Information: Len=14 <?> Kernel driver in use: nvidia Kernel modules: nvidia-current, nouveau, nvidiafb 02:00.0 Network controller: Atheros Communications Inc. AR928X Wireless Network Adapter (PCI-Express) (rev 01) Subsystem: Device 1a3b:1067 Flags: bus master, fast devsel, latency 0, IRQ 16 Memory at fdff0000 (64-bit, non-prefetchable) [size=64K] Capabilities: [40] Power Management version 2 Capabilities: [50] MSI: Enable- Count=1/1 Maskable- 64bit- Capabilities: [60] Express Legacy Endpoint, MSI 00 Capabilities: [90] MSI-X: Enable- Count=1 Masked- Kernel driver in use: ath9k Kernel modules: ath9k 03:00.0 USB Controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 03) (prog-if 30) Flags: bus master, fast devsel, latency 0, IRQ 10 Memory at febfe000 (64-bit, non-prefetchable) [size=8K] Capabilities: [50] Power Management version 3 Capabilities: [70] MSI: Enable- Count=1/8 Maskable- 64bit+ Capabilities: [90] MSI-X: Enable- Count=8 Masked- Capabilities: [a0] Express Endpoint, MSI 00 lsusb Bus 003 Device 002: ID 0b05:1751 ASUSTek Computer, Inc. BT-253 Bluetooth Adapter Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 004: ID 0bda:0158 Realtek Semiconductor Corp. USB 2.0 multicard reader Bus 001 Device 002: ID 04f2:b071 Chicony Electronics Co., Ltd 2.0M UVC Webcam / CNF7129 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub dmesg trying to post dmesg exceeded the stackexchange posting limit of 30K... but nothing there is usb 3.0

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  • Python regex to parse text file, get the items in list and count the list

    - by Nemo
    I have a text file which contains some data. I m particularly interested in finding the count of the number of items in v_dims v_dims pattern in my text file looks like this : v_dims={ "Sales", "Product Family", "Sales Organization", "Region", "Sales Area", "Sales office", "Sales Division", "Sales Person", "Sales Channel", "Sales Order Type", "Sales Number", "Sales Person", "Sales Quantity", "Sales Amount" } So I m thinking of getting all the elements in v_dims and dumping them out in a Python list. Then compute the len(mylist) to get the count of the items. The challenge is in getting all the elements of v_dims from my text file and putting them in an empty list. I m particularly interested in items in v_dims in my text file. The text file has data in the form of v_dims pattern i showed in my original post. Some data has nested patterns of v_dims. Thanks. Here's what I have tried and failed. Any help is appreciated. TIA. import re fname = "C:\Users\XXXX\Test.mrk" with open(fname, "r") as fo: content_as_string = fo.read() match = re.findall(r'v_dims={\"(.+?)\"}',content_as_string) Though I have a big text file, Here's a snippet of what's the structure of my text file version "1"; // Computer generated object language file object 'MRKR' "Main" { Data_Type=2, HeaderBlock={ Version_String="6.3 (25)" }, Printer_Info={ Orientation=0, Page_Width=8.50000000, Page_Height=11.00000000, Page_Header="", Page_Footer="", Margin_type=0, Top_Margin=0.50000000, Left_Margin=0.50000000, Bottom_Margin=0.50000000, Right_Margin=0.50000000 }, Marker_Options={ Close_All="TRUE", Hide_Console="FALSE", Console_Left="FALSE", Console_Width=217, Main_Style="Maximized", MDI_Rect={ 0, 0, 892, 1063 } }, Dives={ { Dive="A", Windows={ { View_Index=0, Window_Info={ Window_Rect={ 0, -288, 400, 1008 }, Window_Style="Maximized Front", Window_Name="Theater [Previous Qtr Diveplan-Dive A]" }, Dependent_bool="FALSE", Colset={ Dive_Type="Normal", Dimension_Name="Theater", Action_List={ Actions={ { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater" }, Key_Indexes={ { "AMERICAS" } } }, { Action_Type="Focus", Focus_Rows="True" }, { Action_Type="Dimensions", v_dims={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag", "Product Item Family" }, Xtab_Bool="False", Xtab_Flip="False" }, { Action_Type="Select", select_type=5 }, { Action_Type="Select", select_type=0, Key_Names={ "Theater", "Product Family", "Division", "Region", "Install at Country Name", "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "PS Flag", "Avalanche Flag" }, Key_Indexes={ { "AMERICAS", "ATMOS", "Latin America CS Division", "37000 CS Region", "Mexico", "", "", "", "", "DIRECT", "EMC", "N", "0" } } } } }, Num_Palette_cols=0, Num_Palette_rows=0 }, Format={ Window_Type="Tabular", Tabular={ Num_row_labels=8 } } } } } }, Widget_Set={ Widget_Layout="Vertical", Go_Button=1, Picklist_Width=0, Sort_Subset_Dimensions="TRUE", Order={ } }, Views={ { Data_Type=1, dbname="Previous Qtr Diveplan", diveline_dbname="Current Qtr Diveplan", logical_name="Current Qtr Diveplan", cols={ { name="Total TSS installs", column_type="Calc[Total TSS installs]", output_type="Number", format_string="." }, { name="TSS Valid Connectivity Records", column_type="Calc[TSS Valid Connectivity Records]", output_type="Number", format_string="." }, { name="% TSS Connectivity Record", column_type="Calc[% TSS Connectivity Record]", output_type="Number" }, { name="TSS Not Applicable", column_type="Calc[TSS Not Applicable]", output_type="Number", format_string="." }, { name="TSS Customer Refusals", column_type="Calc[TSS Customer Refusals]", output_type="Number", format_string="." }, { name="% TSS Refusals", column_type="Calc[% TSS Refusals]", output_type="Number" }, { name="TSS Eligible for Physical Connectivity", column_type="Calc[TSS Eligible for Physical Connectivity]", output_type="Number", format_string="." }, { name="TSS Boxes with Physical Connectivty", column_type="Calc[TSS Boxes with Physical Connectivty]", output_type="Number", format_string="." }, { name="% TSS Physical Connectivity", column_type="Calc[% TSS Physical Connectivity]", output_type="Number" } }, dim_cols={ { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Model", column_type="Dimension[Model]", output_type="None" }, { name="Connect In Type", column_type="Dimension[Connect In Type]", output_type="None" }, { name="Connect Home Type", column_type="Dimension[Connect Home Type]", output_type="None" }, { name="SymmConnect Enabled", column_type="Dimension[SymmConnect Enabled]", output_type="None" }, { name="Theater", column_type="Dimension[Theater]", output_type="None" }, { name="Division", column_type="Dimension[Division]", output_type="None" }, { name="Region", column_type="Dimension[Region]", output_type="None" }, { name="Sales Order Number", column_type="Dimension[Sales Order Number]", output_type="None" }, { name="Product Item Family", column_type="Dimension[Product Item Family]", output_type="None" }, { name="Item Serial Number", column_type="Dimension[Item Serial Number]", output_type="None" }, { name="Sales Order Deal Number", column_type="Dimension[Sales Order Deal Number]", output_type="None" }, { name="Item Install Date", column_type="Dimension[Item Install Date]", output_type="None" }, { name="SYR Last Dial Home Date", column_type="Dimension[SYR Last Dial Home Date]", output_type="None" }, { name="Maintained By Group", column_type="Dimension[Maintained By Group]", output_type="None" }, { name="PS Flag", column_type="Dimension[PS Flag]", output_type="None" }, { name="Connect Home Refusal Reason", column_type="Dimension[Connect Home Refusal Reason]", output_type="None", col_width=177 }, { name="Cust Name", column_type="Dimension[Cust Name]", output_type="None" }, { name="Sales Order Channel Type", column_type="Dimension[Sales Order Channel Type]", output_type="None" }, { name="Sales Order Type", column_type="Dimension[Sales Order Type]", output_type="None" }, { name="Part Model Key", column_type="Dimension[Part Model Key]", output_type="None" }, { name="Ship Date", column_type="Dimension[Ship Date]", output_type="None" }, { name="Model Number", column_type="Dimension[Model Number]", output_type="None" }, { name="Item Description", column_type="Dimension[Item Description]", output_type="None" }, { name="Customer Classification", column_type="Dimension[Customer Classification]", output_type="None" }, { name="CS Customer Name", column_type="Dimension[CS Customer Name]", output_type="None" }, { name="Install At Customer Number", column_type="Dimension[Install At Customer Number]", output_type="None" }, { name="Install at Country Name", column_type="Dimension[Install at Country Name]", output_type="None" }, { name="TLA Serial Number", column_type="Dimension[TLA Serial Number]", output_type="None" }, { name="Product Version", column_type="Dimension[Product Version]", output_type="None" }, { name="Avalanche Flag", column_type="Dimension[Avalanche Flag]", output_type="None" }, { name="Product Family", column_type="Dimension[Product Family]", output_type="None" }, { name="Project Number", column_type="Dimension[Project Number]", output_type="None" }, { name="PROJECT_STATUS", column_type="Dimension[PROJECT_STATUS]", output_type="None" } }, Available_Columns={ "Total TSS installs", "TSS Valid Connectivity Records", "% TSS Connectivity Record", "TSS Not Applicable", "TSS Customer Refusals", "% TSS Refusals", "TSS Eligible for Physical Connectivity", "TSS Boxes with Physical Connectivty", "% TSS Physical Connectivity", "Total Installs", "All Boxes with Valid Connectivty Record", "% All Connectivity Record", "Overall Refusals", "Overall Refusals %", "All Eligible for Physical Connectivty", "Boxes with Physical Connectivity", "% All with Physical Conectivity" }, Remaining_columns={ { name="Total Installs", column_type="Calc[Total Installs]", output_type="Number", format_string="." }, { name="All Boxes with Valid Connectivty Record", column_type="Calc[All Boxes with Valid Connectivty Record]", output_type="Number", format_string="." }, { name="% All Connectivity Record", column_type="Calc[% All Connectivity Record]", output_type="Number" }, { name="Overall Refusals", column_type="Calc[Overall Refusals]", output_type="Number", format_string="." }, { name="Overall Refusals %", column_type="Calc[Overall Refusals %]", output_type="Number" }, { name="All Eligible for Physical Connectivty", column_type="Calc[All Eligible for Physical Connectivty]", output_type="Number" }, { name="Boxes with Physical Connectivity", column_type="Calc[Boxes with Physical Connectivity]", output_type="Number" }, { name="% All with Physical Conectivity", column_type="Calc[% All with Physical Conectivity]", output_type="Number" } }, calcs={ { name="Total TSS installs", definition="Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Valid Connectivity Records", definition="Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% TSS Connectivity Record", definition="Total[PS Boxes w/ valid connectivity record (1=yes)] /Total[Total TSS installs]", ts_flag="Not TS Calc" }, { name="TSS Not Applicable", definition="Total[Bozes w/ valid connectivity record (1=yes)]-Total[Boxes Eligible (1=yes)]-Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="TSS Customer Refusals", definition="Total[TSS Refusals]", ts_flag="Not TS Calc" }, { name="% TSS Refusals", definition="Total[TSS Refusals]/Total[PS Boxes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="TSS Eligible for Physical Connectivity", definition="Total[TSS Eligible]-Total[Exception]", ts_flag="Not TS Calc" }, { name="TSS Boxes with Physical Connectivty", definition="Total[PS Physical Connectivity] - Total[PS Physical Connectivity, SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% TSS Physical Connectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" }, { name="Total Installs", definition="Total[Total Installs]", ts_flag="Not TS Calc" }, { name="All Boxes with Valid Connectivty Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="% All Connectivity Record", definition="Total[Bozes w/ valid connectivity record (1=yes)]/Total[Total Installs]", ts_flag="Not TS Calc" }, { name="Overall Refusals", definition="Total[Overall Refusals]", ts_flag="Not TS Calc" }, { name="Overall Refusals %", definition="Total[Overall Refusals]/Total[Bozes w/ valid connectivity record (1=yes)]", ts_flag="Not TS Calc" }, { name="All Eligible for Physical Connectivty", definition="Total[Boxes Eligible (1=yes)]-Total[Exception]", ts_flag="Not TS Calc" }, { name="Boxes with Physical Connectivity", definition="Total[Boxes w/ phys conn]-Total[Boxes w/ phys conn,SymmConnect Enabled=\"Capable not enabled\"]", ts_flag="Not TS Calc" }, { name="% All with Physical Conectivity", definition="Total[Boxes w/ phys conn]/Total[Boxes Eligible (1=yes)]", ts_flag="Not TS Calc" } }, merge_type="consolidate", merge_dbs={ { dbname="connectivityallproducts.mdl", diveline_dbname="/DI_PSREPORTING/connectivityallproducts.mdl" } }, skip_constant_columns="FALSE", categories={ { name="Geography", dimensions={ "Theater", "Division", "Region", "Install at Country Name" } }, { name="Mappings and Flags", dimensions={ "Connect Home Type", "Connect In Type", "SymmConnect Enabled", "Connect Home Refusal Reason", "Sales Order Channel Type", "Maintained By Group", "Customer Installable", "PS Flag", "Top Level Flag", "Avalanche Flag" } }, { name="Product Information", dimensions={ "Product Family", "Product Item Family", "Product Version", "Item Description" } }, { name="Sales Order Info", dimensions={ "Sales Order Deal Number", "Sales Order Number", "Sales Order Type" } }, { name="Dates", dimensions={ "Item Install Date", "Ship Date", "SYR Last Dial Home Date" } }, { name="Details", dimensions={ "Item Serial Number", "TLA Serial Number", "Part Model Key", "Model Number" } }, { name="Customer Infor", dimensions={ "CS Customer Name", "Install At Customer Number", "Customer Classification", "Cust Name" } }, { name="Other Dimensions", dimensions={ "Model" } } }, Maintain_Category_Order="FALSE", popup_info="false" } } };

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  • Why is two-way binding in silverlight not working?

    - by Edward Tanguay
    According to how Silverlight TwoWay binding works, when I change the data in the FirstName field, it should change the value in CheckFirstName field. Why is this not the case? ANSWER: Thank you Jeff, that was it, for others: here is the full solution with downloadable code. XAML: <StackPanel> <Grid x:Name="GridCustomerDetails"> <Grid.RowDefinitions> <RowDefinition Height="Auto"/> <RowDefinition Height="Auto"/> <RowDefinition Height="*"/> </Grid.RowDefinitions> <Grid.ColumnDefinitions> <ColumnDefinition Width="Auto"/> <ColumnDefinition Width="300"/> </Grid.ColumnDefinitions> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="0" Grid.Column="0">First Name:</TextBlock> <TextBox Margin="10" Grid.Row="0" Grid.Column="1" Text="{Binding FirstName, Mode=TwoWay}"/> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="1" Grid.Column="0">Last Name:</TextBlock> <TextBox Margin="10" Grid.Row="1" Grid.Column="1" Text="{Binding LastName}"/> <TextBlock VerticalAlignment="Center" Margin="10" Grid.Row="2" Grid.Column="0">Address:</TextBlock> <TextBox Margin="10" Grid.Row="2" Grid.Column="1" Text="{Binding Address}"/> </Grid> <Border Background="Tan" Margin="10"> <TextBlock x:Name="CheckFirstName"/> </Border> </StackPanel> Code behind: public Page() { InitializeComponent(); Customer customer = new Customer(); customer.FirstName = "Jim"; customer.LastName = "Taylor"; customer.Address = "72384 South Northern Blvd."; GridCustomerDetails.DataContext = customer; Customer customerOutput = (Customer)GridCustomerDetails.DataContext; CheckFirstName.Text = customer.FirstName; }

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  • How to created filtered reports in WPF?

    - by Michael Goyote
    Creating reports in WPF. I have two related tables. Table A-Customer: CustomerID(PK) Names Phone Number Customer Num Table B-Items: Products Price CustomerID I want to be able to generate a report like this: CustomerA Items Price Item A 10 Item B 10 Item C 10 --------------- Total 30 So this is what I have done: <Window x:Class="ReportViewerWPF.MainWindow" xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation" xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml" xmlns:rv="clr-namespace:Microsoft.Reporting.WinForms; assembly=Microsoft.ReportViewer.WinForms" Title="Customer Report" Height="300" Width="400"> <Grid> <WindowsFormsHost Name="windowsFormsHost1"> <rv:ReportViewer x:Name="reportViewer1"/> </WindowsFormsHost> </Grid> Then I created a dataset and loaded the two tables, followed by a report wizard (dragged all the available fields and dropped them to the Values pane). The code behind the WPF window is this: public partial class CustomerReport : Window { public CustomerReport() { InitializeComponent(); _reportViewer.Load += ReportViewer_Load; } private bool _isReportViewerLoaded; private void ReportViewer_Load(object sender, EventArgs e) { if (!_isReportViewerLoaded) { Microsoft.Reporting.WinForms.ReportDataSource reportDataSource1 = new Microsoft.Reporting.WinForms.ReportDataSource(); HM2DataSet dataset = new HM2DataSet(); dataset.BeginInit(); reportDataSource1.Name = "DataSet";//This is the dataset name reportDataSource1.Value = dataset.CustomerTable; this.reportViewer1.LocalReport.DataSources.Add(reportDataSource1); this.reportViewer1.LocalReport.ReportPath = "../../Report3.rdlc"; dataset.EndInit(); HM2DataSetTableAdapters.CustomerTableAdapter funcTableAdapter = new HM2DataSetTableAdapters.CustomerTableAdapter(); funcTableAdapter.ClearBeforeFill = true; funcTableAdapter.Fill(dataset.CustomerTable); _reportViewer.RefreshReport(); _isReportViewerLoaded = true; } } As you might have guessed this loaded this list of customer with items and price: Customer Items Price Customer A Items A 10 Customer A Items B 10 Customer B Items D 10 Customer B Items C 10 How can I fine-tune this report to look like the one above, where the user can filter the customer he wants displayed on the report? Thanks in advance for the help. I would have preferred to use LINQ whenever filtering data

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  • Using the framework of the problems encountered SharpArch

    - by livebean
    I try to test SharpArch frame, directly in the provided example code to write some code to add test data, but unsuccessful, do not have any information to me! ICustomerRepository customerRepository = new CustomerRepository(); Customer customer = new Customer("Jack Chen"); customer.SetAssignedIdTo("JACKK"); customerRepository.Save(customer); I just had an instance of CustomerRepository operation, do not understand why there is no new data on the data table

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  • Getting a count of users each day in Mondrian MDX

    - by user1874144
    I'm trying to write a query to give me the total number of users for each customer per day. Here is what I have so far, which for each customer/day combination is giving the total number of user dimension entries without splitting them up by customer/day. WITH MEMBER [Measures].[MyUserCount] AS COUNT(Descendants([User].CurrentMember, [User].[User Name]), INCLUDEEMPTY) SELECT NON EMPTY CrossJoin([Date].[Date].Members, [Customer].[Customer Name].Members) ON ROWS, {[Measures].[MyUserCount]} on COLUMNS FROM [Users]

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  • SQL SERVER – Find Referenced or Referencing Object in SQL Server using sys.sql_expression_dependencies

    - by pinaldave
    A very common question which I often receive are: How do I find all the tables used in a particular stored procedure? How do I know which stored procedures are using a particular table? Both are valid question but before we see the answer of this question – let us understand two small concepts – Referenced and Referencing. Here is the sample stored procedure. CREATE PROCEDURE mySP AS SELECT * FROM Sales.Customer GO Reference: The table Sales.Customer is the reference object as it is being referenced in the stored procedure mySP. Referencing: The stored procedure mySP is the referencing object as it is referencing Sales.Customer table. Now we know what is referencing and referenced object. Let us run following queries. I am using AdventureWorks2012 as a sample database. If you do not have SQL Server 2012 here is the way to get SQL Server 2012 AdventureWorks database. Find Referecing Objects of a particular object Here we are finding all the objects which are using table Customer in their object definitions (regardless of the schema). USE AdventureWorks GO SELECT referencing_schema_name = SCHEMA_NAME(o.SCHEMA_ID), referencing_object_name = o.name, referencing_object_type_desc = o.type_desc, referenced_schema_name, referenced_object_name = referenced_entity_name, referenced_object_type_desc = o1.type_desc, referenced_server_name, referenced_database_name --,sed.* -- Uncomment for all the columns FROM sys.sql_expression_dependencies sed INNER JOIN sys.objects o ON sed.referencing_id = o.[object_id] LEFT OUTER JOIN sys.objects o1 ON sed.referenced_id = o1.[object_id] WHERE referenced_entity_name = 'Customer' The above query will return all the objects which are referencing the table Customer. Find Referenced Objects of a particular object Here we are finding all the objects which are used in the view table vIndividualCustomer. USE AdventureWorks GO SELECT referencing_schema_name = SCHEMA_NAME(o.SCHEMA_ID), referencing_object_name = o.name, referencing_object_type_desc = o.type_desc, referenced_schema_name, referenced_object_name = referenced_entity_name, referenced_object_type_desc = o1.type_desc, referenced_server_name, referenced_database_name --,sed.* -- Uncomment for all the columns FROM sys.sql_expression_dependencies sed INNER JOIN sys.objects o ON sed.referencing_id = o.[object_id] LEFT OUTER JOIN sys.objects o1 ON sed.referenced_id = o1.[object_id] WHERE o.name = 'vIndividualCustomer' The above query will return all the objects which are referencing the table Customer. I am just glad to write above query. There are more to write to this subject. In future blog post I will write more in depth about other DMV which also aids in finding referenced data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL DMV, SQL Query, SQL Server, SQL Tips and Tricks, SQL Utility, T SQL, Technology

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Less Can Be More In E-Commerce

    - by Michael Hylton
    Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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  • Less Can Be More In E-Commerce

    - by Michael Hylton
    Today’s consumers are inundated with product choices and vendors. Visit your favorite electronics retailer and see the vast assortment of flat panel televisions. Or the variety of detergents at the supermarket. All of this can be daunting for the average consumer who is looking for the products and services that interest them.  In a study titled “Choice is Demotivating: Can One Desire Too Much of a Good Thing”, the author, Sheena Iyengar found that participants actually reported greater subsequent satisfaction with their selections and wrote better essays when their original set of options had been limited. The same can be said for e-commerce and your website. Being able to quickly convert shoppers into buyers with effective merchandising is what makes leading businesses successful. You want to engage each individual visitor with the most-relevant content to drive higher conversions and order values while decreasing abandonment, but predicting what will resonate with each customer is difficult. In a world of choices, online merchandizing tools can help personalize, streamline, and refine what your customers view when they browse your online catalog. The key to being effective is to align your products and content as closely as possible with the customer’s needs. The goal on the home page is to promote your brand and push visitors farther into the site. The home page is often the starting point for repeat customers as well as for new visitors hoping to address their current product needs. As the customer selects different filters and narrows the choices, valuable information is being provided to the retailer about the customer’s current need—regardless of previous search behavior or what other customers with a similar demographic profile have purchased. Together with search pages, category browse pages are among the primary options available to customers as a means of finding products on your site. Once a customer reaches the product detail page, it is clear what that person desires, regardless of the segment the customer falls into. However, don’t disregard campaign-based promotions completely. A campaign targeted to all customers but featuring rule-driven promotions tied to the product can be effective. Click here to learn more about merchandizing techniques so what your customer sees if half full and not half empty.

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • Invoice & Invoice lines: How do you store customer address information?

    - by elviejo
    Hi I'm developing an invoicing application. So the general idea is to have two tables: Invoice (ID, Date, CustomerAddress, CustomerState, CustomerCountry, VAT, Total); InvoiceLine (Invoice_ID, ID, Concept, Units, PricePerUnit, Total); As you can see this basic design leads to a lot of repetiton of records where the client will have the same addrres, state and country. So the alternative is to have an address table and then make a relationship Address<-Invoice. However I think that an invoice is immutable document and should be stored just the way it was first made. Sometimes customers change their addresses, or states and if it was coming from an Address catalog that will change all the previously made invoices. So What is your experience? How is the customer address stored in an invoice? In the Invoice table? an Address Table? or something else? Can you provide pointers to a book, article or document where this is discussed in further detail?

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  • What's the relationship between the Intel Atom Developer Program and the MeeGo operating system?

    - by Arne Evertsson
    I'm trying to understand the relationship between the Intel Atom Developer Program (IADP) and the new OS called MeeGo. IADP let's me create applications that run on both MeeGo as well as Windows devices, as long as the device is based on the Atom processor. The IADP apps are published in an app store called AppUp, which is very much like the Apple App Store. The MeeGo operating system merges Intel's Moblin and Nokia's Maemo into one OS. The purpose seems to be to make it possible to develop software that will run on Intel powered devices, Nokia-made devices, as well devices from other companies. Nokia has its Ovi Store that will support MeeGo apps. With its OS independent runtime, the question is what an IADP app really is? Is an IADP app a beast of its own, or is it just a MeeGo app that has been restricted to run only on Atom powered devices? Will it be possible to recompile my IADP app to run on all MeeGo devices? Sold in Ovi Store? Intel and Nokia have me really confused. Where should I go as a developer?

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  • Mapping composite foreign keys in a many-many relationship, with overlapping components.

    - by Kirk Broadhurst
    I have a Page table and a View table. There is a many-many relationship between these two via a PageView table. Unfortunately all of these tables need to have composite keys (for business reasons). Page has a primary key of (PageCode, Version), View has a primary key of (ViewCode, Version). PageView obviously enough has PageCode, ViewCode, and Version. The FK to Page is (PageCode, Version) and the FK to View is (ViewCode, Version) Makes sense and works, but when I try to map this in Entity framework I get Error 3021: Problem in mapping fragments...: Each of the following columns in table PageView is mapped to multiple conceptual side properties: PageView.Version is mapped to (PageView_Association.View.Version, PageView_Association.Page.Version) So clearly enough, EF is having a complain about the Version column being a common component of the two foreign keys. Obviously I could create a PageVersion and ViewVersion column in the join table, but that kind of defeats the point of the constraint, i.e. the Page and View must have the same Version value. Has anyone encountered this, and is there anything I can do get around it? Thanks!

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  • why when I delete a parent on a one to many relationship on grails the beforeInsert event is called

    - by nico
    hello, I have a one to many relationship and when I try to delete a parent that haves more than one child the berforeInsert event gets called on the frst child. I have some code in this event that I mean to call before inserting a child, not when i'm deleting the parent! any ideas on what might be wrong? the entities: class MenuItem { static constraints = { name(blank:false,maxSize:200) category() subCategory(nullable:true, validator:{ val, obj -> if(val == null){ return true }else{ return obj.category.subCategories.contains(val)? true : ['invalid.category.no.subcategory'] } }) price(nullable:true) servedAtSantaMonica() servedAtWestHollywood() highLight() servedAllDay() dateCreated(display:false) lastUpdated(display:false) } static mapping = { extras lazy:false } static belongsTo = [category:MenuCategory,subCategory:MenuSubCategory] static hasMany = [extras:MenuItemExtra] static searchable = { extras component: true } String name BigDecimal price Boolean highLight = false Boolean servedAtSantaMonica = false Boolean servedAtWestHollywood = false Boolean servedAllDay = false Date dateCreated Date lastUpdated int displayPosition void moveUpDisplayPos(){ def oldDisplayPos = MenuItem.get(id).displayPosition if(oldDisplayPos == 0){ return }else{ def previousItem = MenuItem.findByCategoryAndDisplayPosition(category,oldDisplayPos - 1) previousItem.displayPosition += 1 this.displayPosition = oldDisplayPos - 1 this.save(flush:true) previousItem.save(flush:true) } } void moveDownDisplayPos(){ def oldDisplayPos = MenuItem.get(id).displayPosition if(oldDisplayPos == MenuItem.countByCategory(category) - 1){ return }else{ def nextItem = MenuItem.findByCategoryAndDisplayPosition(category,oldDisplayPos + 1) nextItem.displayPosition -= 1 this.displayPosition = oldDisplayPos + 1 this.save(flush:true) nextItem.save(flush:true) } } String toString(){ name } def beforeInsert = { displayPosition = MenuItem.countByCategory(category) } def afterDelete = { def otherItems = MenuItem.findAllByCategoryAndDisplayPositionGreaterThan(category,displayPosition) otherItems.each{ it.displayPosition -= 1 it.save() } } } class MenuItemExtra { static constraints = { extraOption(blank:false, maxSize:200) extraOptionPrice(nullable:true) } static searchable = true static belongsTo = [menuItem:MenuItem] BigDecimal extraOptionPrice String extraOption int displayPosition void moveUpDisplayPos(){ def oldDisplayPos = MenuItemExtra.get(id).displayPosition if(oldDisplayPos == 0){ return }else{ def previousExtra = MenuItemExtra.findByMenuItemAndDisplayPosition(menuItem,oldDisplayPos - 1) previousExtra.displayPosition += 1 this.displayPosition = oldDisplayPos - 1 this.save(flush:true) previousExtra.save(flush:true) } } void moveDownDisplayPos(){ def oldDisplayPos = MenuItemExtra.get(id).displayPosition if(oldDisplayPos == MenuItemExtra.countByMenuItem(menuItem) - 1){ return }else{ def nextExtra = MenuItemExtra.findByMenuItemAndDisplayPosition(menuItem,oldDisplayPos + 1) nextExtra.displayPosition -= 1 this.displayPosition = oldDisplayPos + 1 this.save(flush:true) nextExtra.save(flush:true) } } String toString(){ extraOption } def beforeInsert = { if(menuItem){ displayPosition = MenuItemExtra.countByMenuItem(menuItem) } } def afterDelete = { def otherExtras = MenuItemExtra.findAllByMenuItemAndDisplayPositionGreaterThan(menuItem,displayPosition) otherExtras.each{ it.displayPosition -= 1 it.save() } } }

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  • Fluent NHibernate: Example of a one-to-many relationship on an abstract class of a table-per-subclas

    - by BigTommy79
    Hi All, I've been trying for ages to find an example (because I can't get it to work myself) of the correct mapping for a one-to-many relationship on an abstract class of a table-per-subclass implementation, in fluent nHibernate. An example below: I'm looking to map the list of Fines on the Debt abstract base class to the Fine class. if anyone knows of any tutorial or example they've come across before please let me know. Thanks, Tim public abstract class Entity { public int Id { get; set; } } public abstract class Debt : Entity { public decimal Balance { get; set; } public IList<Fine> Fines { get; set; } public Debt() { Fines = new List<Fine>(); } } public class CarLoan : Debt { } public class CreditCard : Debt { } public class LoanApplication : Entity { public IList<Debt> ExistingDebts { get; set; } public LoanApplication() { ExistingDebts = new List<Debt>(); } } public class Fine { public Int64 Cash { get; set; } }

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  • Having to insert a record, then update the same record warrants 1:1 relationship design?

    - by dianovich
    Let's say an Order has many Line items and we're storing the total cost of an order (based on the sum of prices on order lines) in the orders table. -------------- orders -------------- id ref total_cost -------------- -------------- lines -------------- id order_id price -------------- In a simple application, the order and line are created during the same step of the checkout process. So this means INSERT INTO orders .... -- Get ID of inserted order record INSERT into lines VALUES(null, order_id, ...), ... where we get the order ID after creating the order record. The problem I'm having is trying to figure out the best way to store the total cost of an order. I don't want to have to create an order create lines on an order calculate cost on order based on lines then update record created in 1. in orders table This would mean a nullable total_cost field on orders for starters... My solution thus far is to have an order_totals table with a 1:1 relationship to the orders table. But I think it's redundant. Ideally, since everything required to calculate total costs (lines on an order) is in the database, I would work out the value every time I need it, but this is very expensive. What are your thoughts?

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  • How do I specify the foreign key on a many-to-one relationship when is not a property on the object

    - by jjujuma
    I'm trying to map a many-to-one relationship from MarketMenuBranch to Market. My classes look like: public class Market implements Serializable { private int id; private String name; private List<MarketMenuBranch> marketMenuBranches; // accessors / mutators etc... public class MarketMenuBranch implements Serializable { private MarketMenuBranchId id; private String name; // accessors / mutators etc... public class MarketMenuBranchId implements Serializable { private int marketId; private int sequence; // accessors / mutators etc... But I don't know what I can put for the property name (where I have ???? below). I really want to put id.marketId but that seems to be wrong. <class name="MarketMenuBranch" table="MARKET_MENU_BRANCH"> <composite-id name="id" class="MarketMenuBranchId"> <key-property name="marketId"/> <key-property name="sequence"/> </composite-id> <property name="name"/> <many-to-one name="????????"/> </class> How can I do this?

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  • Logic in the db for maintaining a points system relationship?

    - by MarcusBooster
    I'm making a little web based game and need to determine where to put logic that checks the integrity of some underlying data in the sql database. Each user keeps track of points assigned to him, and points are awarded by various tasks. I keep a record of each task transaction to make sure they're not repeated, and to keep track of the value of the task at the time of completion, since an individual award level my fluctuate over time. My schema looks like this so far: create table player ( player_ID serial primary key, player_Points int not null default 0 ); create table task ( task_ID serial primary key, task_PointsAwarded int not null ); create table task_list ( player_ID int references player(player_ID), task_ID int references task(task_ID), when_completed timestamp default current_timestamp, point_value int not null, --not fk because task value may change later constraint pk_player_task_id primary key (player_ID, task_ID) ); So, the player.player_Points should be the total of all his cumulative task points in the task_list. Now where do I put the logic to enforce this? Should I do away with player.player_Points altogether and do queries every time I want to know the total score? Which seems wasteful since I'll be doing that query a lot over the course of a game. Or, put a trigger in the task_list that automatically updates the player.player_Points? Is that too much logic to have in the database and should just maintain this relationship in the application? Thanks.

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  • Rails - HABTM Relationship -- How Can I Find A Record Based On An Attribute Of The Associated Model

    - by ChrisWesAllen
    I have setup this HABTM relationship in the past and its worked before....Now it isnt and I'm at my wits end trying to figure out whats wrong. I've looking through the rails guides all day and cant seem to figure out what I'm doing wrong, so help would really be appreciated. I have 2 models connected through a join model and I'm trying to find records based an attribute of the associated model. Event.rb has_and_belongs_to_many :interests Interest.rb has_and_belongs_to_many :events and a join table migration that was created like create_table 'events_interests', :id => false do |t| t.column :event_id, :integer t.column :interest_id, :integer end I tried @events = Event.all(:include => :interest, :conditions => [" interest.id = ?", 4 ] ) But got the error "Association named 'interest' was not found; perhaps you misspelled it?"... which I didnt of course I tried @events = Event.interests.find(:all, :conditions => [" interest.id = ?", 4 ] ) but got the error "undefined method `interests' for #Class:0x4383348" How can I find the Events that have an interest id of 4....I'm definitely going bald from this lol

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  • Issue accessing remote Infinispan mbeans

    - by user1960172
    I am able to access the Mbeans by local Jconsole but not able to access the MBEANS from a remote Host. My COnfiguration: <?xml version='1.0' encoding='UTF-8'?> <server xmlns="urn:jboss:domain:1.4"> <extensions> <extension module="org.infinispan.server.endpoint"/> <extension module="org.jboss.as.clustering.infinispan"/> <extension module="org.jboss.as.clustering.jgroups"/> <extension module="org.jboss.as.connector"/> <extension module="org.jboss.as.jdr"/> <extension module="org.jboss.as.jmx"/> <extension module="org.jboss.as.logging"/> <extension module="org.jboss.as.modcluster"/> <extension module="org.jboss.as.naming"/> <extension module="org.jboss.as.remoting"/> <extension module="org.jboss.as.security"/> <extension module="org.jboss.as.threads"/> <extension module="org.jboss.as.transactions"/> <extension module="org.jboss.as.web"/> </extensions> <management> <security-realms> <security-realm name="ManagementRealm"> <authentication> <local default-user="$local"/> <properties path="mgmt-users.properties" relative-to="jboss.server.config.dir"/> </authentication> </security-realm> <security-realm name="ApplicationRealm"> <authentication> <local default-user="$local" allowed-users="*"/> <properties path="application-users.properties" relative-to="jboss.server.config.dir"/> </authentication> </security-realm> </security-realms> <management-interfaces> <native-interface security-realm="ManagementRealm"> <socket-binding native="management-native"/> </native-interface> <http-interface security-realm="ManagementRealm"> <socket-binding http="management-http"/> </http-interface> </management-interfaces> </management> <profile> <subsystem xmlns="urn:jboss:domain:logging:1.2"> <console-handler name="CONSOLE"> <level name="INFO"/> <formatter> <pattern-formatter pattern="%K{level}%d{HH:mm:ss,SSS} %-5p [%c] (%t) %s%E%n"/> </formatter> </console-handler> <periodic-rotating-file-handler name="FILE" autoflush="true"> <formatter> <pattern-formatter pattern="%d{HH:mm:ss,SSS} %-5p [%c] (%t) %s%E%n"/> </formatter> <file relative-to="jboss.server.log.dir" path="server.log"/> <suffix value=".yyyy-MM-dd"/> <append value="true"/> </periodic-rotating-file-handler> <logger category="com.arjuna"> <level name="WARN"/> </logger> <logger category="org.apache.tomcat.util.modeler"> <level name="WARN"/> </logger> <logger category="org.jboss.as.config"> <level name="DEBUG"/> </logger> <logger category="sun.rmi"> <level name="WARN"/> </logger> <logger category="jacorb"> <level name="WARN"/> </logger> <logger category="jacorb.config"> <level name="ERROR"/> </logger> <root-logger> <level name="INFO"/> <handlers> <handler name="CONSOLE"/> <handler name="FILE"/> </handlers> </root-logger> </subsystem> <subsystem xmlns="urn:infinispan:server:endpoint:6.0"> <hotrod-connector socket-binding="hotrod" cache-container="clustered"> <topology-state-transfer lazy-retrieval="false" lock-timeout="1000" replication-timeout="5000"/> </hotrod-connector> <memcached-connector socket-binding="memcached" cache-container="clustered"/> <!--<rest-connector virtual-server="default-host" cache-container="clustered" security-domain="other" auth-method="BASIC"/> --> <rest-connector virtual-server="default-host" cache-container="clustered" /> <websocket-connector socket-binding="websocket" cache-container="clustered"/> </subsystem> <subsystem xmlns="urn:jboss:domain:datasources:1.1"> <datasources/> </subsystem> <subsystem xmlns="urn:infinispan:server:core:5.3" default-cache-container="clustered"> <cache-container name="clustered" default-cache="default"> <transport executor="infinispan-transport" lock-timeout="60000"/> <distributed-cache name="default" mode="SYNC" segments="20" owners="2" remote-timeout="30000" start="EAGER"> <locking isolation="READ_COMMITTED" acquire-timeout="30000" concurrency-level="1000" striping="false"/> <transaction mode="NONE"/> </distributed-cache> <distributed-cache name="memcachedCache" mode="SYNC" segments="20" owners="2" remote-timeout="30000" start="EAGER"> <locking isolation="READ_COMMITTED" acquire-timeout="30000" concurrency-level="1000" striping="false"/> <transaction mode="NONE"/> </distributed-cache> <distributed-cache name="namedCache" mode="SYNC" start="EAGER"/> </cache-container> <cache-container name="security"/> </subsystem> <subsystem xmlns="urn:jboss:domain:jca:1.1"> <archive-validation enabled="true" fail-on-error="true" fail-on-warn="false"/> <bean-validation enabled="true"/> <default-workmanager> <short-running-threads> <core-threads count="50"/> <queue-length count="50"/> <max-threads count="50"/> <keepalive-time time="10" unit="seconds"/> </short-running-threads> <long-running-threads> <core-threads count="50"/> <queue-length count="50"/> <max-threads count="50"/> <keepalive-time time="10" unit="seconds"/> </long-running-threads> </default-workmanager> <cached-connection-manager/> </subsystem> <subsystem xmlns="urn:jboss:domain:jdr:1.0"/> <subsystem xmlns="urn:jboss:domain:jgroups:1.2" default-stack="${jboss.default.jgroups.stack:udp}"> <stack name="udp"> <transport type="UDP" socket-binding="jgroups-udp"/> <protocol type="PING"/> <protocol type="MERGE2"/> <protocol type="FD_SOCK" socket-binding="jgroups-udp-fd"/> <protocol type="FD_ALL"/> <protocol type="pbcast.NAKACK"/> <protocol type="UNICAST2"/> <protocol type="pbcast.STABLE"/> <protocol type="pbcast.GMS"/> <protocol type="UFC"/> <protocol type="MFC"/> <protocol type="FRAG2"/> <protocol type="RSVP"/> </stack> <stack name="tcp"> <transport type="TCP" socket-binding="jgroups-tcp"/> <!--<protocol type="MPING" socket-binding="jgroups-mping"/>--> <protocol type="TCPPING"> <property name="initial_hosts">10.32.50.53[7600],10.32.50.64[7600]</property> </protocol> <protocol type="MERGE2"/> <protocol type="FD_SOCK" socket-binding="jgroups-tcp-fd"/> <protocol type="FD"/> <protocol type="VERIFY_SUSPECT"/> <protocol type="pbcast.NAKACK"> <property name="use_mcast_xmit">false</property> </protocol> <protocol type="UNICAST2"/> <protocol type="pbcast.STABLE"/> <protocol type="pbcast.GMS"/> <protocol type="UFC"/> <protocol type="MFC"/> <protocol type="FRAG2"/> <protocol type="RSVP"/> </stack> </subsystem> <subsystem xmlns="urn:jboss:domain:jmx:1.1"> <show-model value="true"/> <remoting-connector use-management-endpoint="false"/> </subsystem> <subsystem xmlns="urn:jboss:domain:modcluster:1.1"> <mod-cluster-config advertise-socket="modcluster" connector="ajp" excluded-contexts="console"> <dynamic-load-provider> <load-metric type="busyness"/> </dynamic-load-provider> </mod-cluster-config> </subsystem> <subsystem xmlns="urn:jboss:domain:naming:1.2"/> <subsystem xmlns="urn:jboss:domain:remoting:1.1"> <connector name="remoting-connector" socket-binding="remoting" security-realm="ApplicationRealm"/> </subsystem> <subsystem xmlns="urn:jboss:domain:security:1.2"> <security-domains> <security-domain name="other" cache-type="infinispan"> <authentication> <login-module code="Remoting" flag="optional"> <module-option name="password-stacking" value="useFirstPass"/> </login-module> <login-module code="RealmUsersRoles" flag="required"> <module-option name="usersProperties" value="${jboss.server.config.dir}/application-users.properties"/> <module-option name="rolesProperties" value="${jboss.server.config.dir}/application-roles.properties"/> <module-option name="realm" value="ApplicationRealm"/> <module-option name="password-stacking" value="useFirstPass"/> </login-module> </authentication> </security-domain> <security-domain name="jboss-web-policy" cache-type="infinispan"> <authorization> <policy-module code="Delegating" flag="required"/> </authorization> </security-domain> </security-domains> </subsystem> <subsystem xmlns="urn:jboss:domain:threads:1.1"> <thread-factory name="infinispan-factory" group-name="infinispan" priority="5"/> <unbounded-queue-thread-pool name="infinispan-transport"> <max-threads count="25"/> <keepalive-time time="0" unit="milliseconds"/> <thread-factory name="infinispan-factory"/> </unbounded-queue-thread-pool> </subsystem> <subsystem xmlns="urn:jboss:domain:transactions:1.2"> <core-environment> <process-id> <uuid/> </process-id> </core-environment> <recovery-environment socket-binding="txn-recovery-environment" status-socket-binding="txn-status-manager"/> <coordinator-environment default-timeout="300"/> </subsystem> <subsystem xmlns="urn:jboss:domain:web:1.1" default-virtual-server="default-host" native="false"> <connector name="http" protocol="HTTP/1.1" scheme="http" socket-binding="http"/> <connector name="ajp" protocol="AJP/1.3" scheme="http" socket-binding="ajp"/> <virtual-server name="default-host" enable-welcome-root="false"> <alias name="localhost"/> <alias name="example.com"/> </virtual-server> </subsystem> </profile> <interfaces> <interface name="management"> <inet-address value="${jboss.bind.address.management:10.32.222.111}"/> </interface> <interface name="public"> <inet-address value="${jboss.bind.address:10.32.222.111}"/> </interface> </interfaces> <socket-binding-group name="standard-sockets" default-interface="public" port-offset="${jboss.socket.binding.port-offset:0}"> <socket-binding name="management-native" interface="management" port="${jboss.management.native.port:9999}"/> <socket-binding name="management-http" interface="management" port="${jboss.management.http.port:9990}"/> <socket-binding name="management-https" interface="management" port="${jboss.management.https.port:9443}"/> <socket-binding name="ajp" port="8089"/> <socket-binding name="hotrod" port="11222"/> <socket-binding name="http" port="8080"/> <socket-binding name="https" port="8443"/> <socket-binding name="jgroups-mping" port="0" multicast-address="${jboss.default.multicast.address:234.99.54.14}" multicast-port="45700"/> <socket-binding name="jgroups-tcp" port="7600"/> <socket-binding name="jgroups-tcp-fd" port="57600"/> <socket-binding name="jgroups-udp" port="55200" multicast-address="${jboss.default.multicast.address:234.99.54.14}" multicast-port="45688"/> <socket-binding name="jgroups-udp-fd" port="54200"/> <socket-binding name="memcached" port="11211"/> <socket-binding name="modcluster" port="0" multicast-address="224.0.1.115" multicast-port="23364"/> <socket-binding name="remoting" port="4447"/> <socket-binding name="txn-recovery-environment" port="4712"/> <socket-binding name="txn-status-manager" port="4713"/> <socket-binding name="websocket" port="8181"/> </socket-binding-group> </server> Remote Process: service:jmx:remoting-jmx://10.32.222.111:4447 I added user to both management and application realm admin=2a0923285184943425d1f53ddd58ec7a test=2b1be81e1da41d4ea647bd82fc8c2bc9 But when i try to connect its says's: Connection failed: Retry When i use Remote process as:10.32.222.111:4447 on the sever it prompts a warning : 16:29:48,084 ERROR [org.jboss.remoting.remote.connection] (Remoting "djd7w4r1" read-1) JBREM000200: Remote connection failed: java.io.IOException: Received an invali d message length of -2140864253 Also disabled Remote authentication: -Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.port=12345 Still not able to connect. Any help will be highly appreciated . Thanks

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  • Introducing Oracle VM Server for SPARC

    - by Honglin Su
    As you are watching Oracle's Virtualization Strategy Webcast and exploring the great virtualization offerings of Oracle VM product line, I'd like to introduce Oracle VM Server for SPARC --  highly efficient, enterprise-class virtualization solution for Sun SPARC Enterprise Systems with Chip Multithreading (CMT) technology. Oracle VM Server for SPARC, previously called Sun Logical Domains, leverages the built-in SPARC hypervisor to subdivide supported platforms' resources (CPUs, memory, network, and storage) by creating partitions called logical (or virtual) domains. Each logical domain can run an independent operating system. Oracle VM Server for SPARC provides the flexibility to deploy multiple Oracle Solaris operating systems simultaneously on a single platform. Oracle VM Server also allows you to create up to 128 virtual servers on one system to take advantage of the massive thread scale offered by the CMT architecture. Oracle VM Server for SPARC integrates both the industry-leading CMT capability of the UltraSPARC T1, T2 and T2 Plus processors and the Oracle Solaris operating system. This combination helps to increase flexibility, isolate workload processing, and improve the potential for maximum server utilization. Oracle VM Server for SPARC delivers the following: Leading Price/Performance - The low-overhead architecture provides scalable performance under increasing workloads without additional license cost. This enables you to meet the most aggressive price/performance requirement Advanced RAS - Each logical domain is an entirely independent virtual machine with its own OS. It supports virtual disk mutipathing and failover as well as faster network failover with link-based IP multipathing (IPMP) support. Moreover, it's fully integrated with Solaris FMA (Fault Management Architecture), which enables predictive self healing. CPU Dynamic Resource Management (DRM) - Enable your resource management policy and domain workload to trigger the automatic addition and removal of CPUs. This ability helps you to better align with your IT and business priorities. Enhanced Domain Migrations - Perform domain migrations interactively and non-interactively to bring more flexibility to the management of your virtualized environment. Improve active domain migration performance by compressing memory transfers and taking advantage of cryptographic acceleration hardware. These methods provide faster migration for load balancing, power saving, and planned maintenance. Dynamic Crypto Control - Dynamically add and remove cryptographic units (aka MAU) to and from active domains. Also, migrate active domains that have cryptographic units. Physical-to-virtual (P2V) Conversion - Quickly convert an existing SPARC server running the Oracle Solaris 8, 9 or 10 OS into a virtualized Oracle Solaris 10 image. Use this image to facilitate OS migration into the virtualized environment. Virtual I/O Dynamic Reconfiguration (DR) - Add and remove virtual I/O services and devices without needing to reboot the system. CPU Power Management - Implement power saving by disabling each core on a Sun UltraSPARC T2 or T2 Plus processor that has all of its CPU threads idle. Advanced Network Configuration - Configure the following network features to obtain more flexible network configurations, higher performance, and scalability: Jumbo frames, VLANs, virtual switches for link aggregations, and network interface unit (NIU) hybrid I/O. Official Certification Based On Real-World Testing - Use Oracle VM Server for SPARC with the most sophisticated enterprise workloads under real-world conditions, including Oracle Real Application Clusters (RAC). Affordable, Full-Stack Enterprise Class Support - Obtain worldwide support from Oracle for the entire virtualization environment and workloads together. The support covers hardware, firmware, OS, virtualization, and the software stack. SPARC Server Virtualization Oracle offers a full portfolio of virtualization solutions to address your needs. SPARC is the leading platform to have the hard partitioning capability that provides the physical isolation needed to run independent operating systems. Many customers have already used Oracle Solaris Containers for application isolation. Oracle VM Server for SPARC provides another important feature with OS isolation. This gives you the flexibility to deploy multiple operating systems simultaneously on a single Sun SPARC T-Series server with finer granularity for computing resources.  For SPARC CMT processors, the natural level of granularity is an execution thread, not a time-sliced microsecond of execution resources. Each CPU thread can be treated as an independent virtual processor. The scheduler is naturally built into the CPU for lower overhead and higher performance. Your organizations can couple Oracle Solaris Containers and Oracle VM Server for SPARC with the breakthrough space and energy savings afforded by Sun SPARC Enterprise systems with CMT technology to deliver a more agile, responsive, and low-cost environment. Management with Oracle Enterprise Manager Ops Center The Oracle Enterprise Manager Ops Center Virtualization Management Pack provides full lifecycle management of virtual guests, including Oracle VM Server for SPARC and Oracle Solaris Containers. It helps you streamline operations and reduce downtime. Together, the Virtualization Management Pack and the Ops Center Provisioning and Patch Automation Pack provide an end-to-end management solution for physical and virtual systems through a single web-based console. This solution automates the lifecycle management of physical and virtual systems and is the most effective systems management solution for Oracle's Sun infrastructure. Ease of Deployment with Configuration Assistant The Oracle VM Server for SPARC Configuration Assistant can help you easily create logical domains. After gathering the configuration data, the Configuration Assistant determines the best way to create a deployment to suit your requirements. The Configuration Assistant is available as both a graphical user interface (GUI) and terminal-based tool. Oracle Solaris Cluster HA Support The Oracle Solaris Cluster HA for Oracle VM Server for SPARC data service provides a mechanism for orderly startup and shutdown, fault monitoring and automatic failover of the Oracle VM Server guest domain service. In addition, applications that run on a logical domain, as well as its resources and dependencies can be controlled and managed independently. These are managed as if they were running in a classical Solaris Cluster hardware node. Supported Systems Oracle VM Server for SPARC is supported on all Sun SPARC Enterprise Systems with CMT technology. UltraSPARC T2 Plus Systems ·   Sun SPARC Enterprise T5140 Server ·   Sun SPARC Enterprise T5240 Server ·   Sun SPARC Enterprise T5440 Server ·   Sun Netra T5440 Server ·   Sun Blade T6340 Server Module ·   Sun Netra T6340 Server Module UltraSPARC T2 Systems ·   Sun SPARC Enterprise T5120 Server ·   Sun SPARC Enterprise T5220 Server ·   Sun Netra T5220 Server ·   Sun Blade T6320 Server Module ·   Sun Netra CP3260 ATCA Blade Server Note that UltraSPARC T1 systems are supported on earlier versions of the software.Sun SPARC Enterprise Systems with CMT technology come with the right to use (RTU) of Oracle VM Server, and the software is pre-installed. If you have the systems under warranty or with support, you can download the software and system firmware as well as their updates. Oracle Premier Support for Systems provides fully-integrated support for your server hardware, firmware, OS, and virtualization software. Visit oracle.com/support for information about Oracle's support offerings for Sun systems. For more information about Oracle's virtualization offerings, visit oracle.com/virtualization.

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  • Accessing JMX for Oracle WebLogic 11g

    - by Anthony Shorten
    In Oracle Utilities Application Framework V4, we use the latest Oracle WebLogic release (11g). The instructions below illustrate a way of allowing a console like jconsole to remotely monitor and manage Oracle WebLogic using the JMX Mbeans. Typically management of Oracle WebLogic is done from Oracle Enterprise Manager or the Oracle Weblogic console application but you can also use JMX. To access the JMX capability for Oracle WebLogic 11g, for an Oracle Utilities Application Framework based product, using a JMX console (such as jconsole) the following process needs to be performed: Enable the JMX Management Server in the Oracle WebLogic console at splapp - Configuration - General - Advanced Settings option. Enable both Compatibility Mbean Server Enabled and Management EJB Enabled (this enables the legacy and new JMX interface). Save the changes This change will require a restart. In the startup of the Oracle WebLogic server in the $SPLSYSTEMLOGS/myserver.log (or %SPLESYSTEMLOGS%\myserver.log on Windows) you will see the BEA-149512 message indicating the Mbean servers have been started. The message will indicate the JMX URL that can be used to access the JMX Mbeans. The URL is in the format: service:jmx:iiop://host:port/jndi/mbeanserver where: host - Oracle WebLogic host name port - Oracle WebLogic port number mbeanserver - Mbean Server to access. Valid Values: weblogic.management.mbeanservers.runtime weblogic.management.mbeanservers.edit weblogic.management.mbeanservers.domainruntime For illustrative purposes we will use the domainruntime Mbean. Ensure that you execute the splenviron[.sh] utility to set the appropriate environment variables for the desired environment. Execute the following jconsole command to initiate the connection to the JMX Mbean server Windows: jconsole -J-Djava.class.path=%JAVA_HOME%\lib\jconsole.jar;%WL_HOME%\server\lib\wljmxclient.jar -J-Djmx.remote.protocol.provider.pkgs=weblogic.management.remote Linux/Unix jconsole -J-Djava.class.path=$JAVA_HOME/lib/jconsole.jar;$WL_HOME/server/lib/wljmxclient.jar -J-Djmx.remote.protocol.provider.pkgs=weblogic.management.remote You will see a New Connection Dialog. Specify the URL from the previous steps into the Remote process (i.,e. service:jmx:iiop...). The credentials are the credentials specified for the Oracle WebLogic console. You are now able to view the JMX classes available. Here is an example from my demonstration machine: Refer to the Oracle WebLogic Mbean documentation to understand the output.

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  • A Letter for Your CEO About Social Marketing’s Future

    - by Mike Stiles
    We’ll leave it to you to decide if or how to sneak this in front of them. Dear Chief: This social marketing thing looks serious. It’s gone beyond having a Facebook page and putting our info and a few promotions on it. It’s seriously disrupting how we’ve always done marketing. And its implications reach well beyond marketing. My concern is that we stay positioned ahead of these changes and are prepared to embrace, adapt and capitalize on these new capabilities as opposed to spending valuable time and money trying to shoehorn social into “the way we’ve always done things.” I’m also concerned about what happens if our competition executes on this before we do. The days of being able to impose our ad messaging on the masses to great effect are numbered. The public now has the tech tools and ability to filter out things that are irrelevant to them. And frankly, spending ad dollars to reach unlikely prospects isn’t the most efficient path for us either. Today, our customers have to genuinely love what we do. That starts with a renewed, customer-centric focus on the quality and usability of our product. If their experience with it is bad, they now have very connected, loud voices that will testify against us. We can’t afford that. Next, their customer service experience, before and after the sale, has to be a pleasant surprise. That requires truly knowing our customers and listening to them. Lip service won’t cut it. We have to get and use as much data on the customer as possible, interact with them wherever they want to interact with us, and commit to impressing them. If we do, they’ll get out there and advertise for us. Since peer-to-peer recommendation is the most effective marketing, that’s money in the bank. Social marketing is about forming relationships, same as how individuals use social. We want them to know us, trust us, and get real value from knowing us. That requires honesty and transparency that before now might have been uncomfortable. I propose that if we clearly make everything we do about our customers’ wants and needs, we’ll have nothing to hide. It will solidify customer loyalty, retention, and thus, revenue. These things can’t happen without certain tools and structural changes in the organization. There are social cloud platforms that integrate social management into all of the necessary areas: CRM, customer service, sales, marketing automation, content marketing, ecommerce, etc. This is will give us a real-time, complete view of the customer so their every interaction with us is attentive, personalized, accurate, relevant, and satisfying. Without it, we’re just a collage of disjointed systems, each gathering data that informs only its own departmental silo. The customer is voluntarily giving us everything we need to know about them to win them over, but we have to start listening and putting the pieces together. There’s still time. Brands are coming to terms with this transition to the socially enabled enterprise, but so far they aren’t moving very fast. Like us, they’re dealing with long-entrenched technologies and processes. CMO’s and CIO’s have to form new partnerships. Content operations have to be initiated and properly staffed and funded. Various departments must be able to utilize interconnected big data. What will separate the winners from the losers? Well chief, that’s why I’m writing you. It’s in your hands. These initiatives won’t get the kind of priority and seriousness that inspire actual deadlines & action unless they come from your desk. You have to be the champion of customer centricity. You have to be our change agent. You have to be our innovator. Otherwise, it’s going to be business as usual, and that puts us in a very vulnerable place. Sincerely, Your Team @mikestilesPhoto: Gary Scott, stock.xchng

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  • When Do OS Questions Belong on Hardware Service Requests?

    - by Get Proactive Customer Adoption Team
    Untitled Document My Oracle Support—Logging an Operating System Service Request One of the concerns we hear from our customers with Premier Support for Systems is that they have difficulty logging a Service Request (SR) for an operating system issue. Because Premier Support for Systems includes support for the hardware and the associated operating system, you log any operating system issues through a hardware Service Request. To create a hardware Service Request, you enter the information into the Hardware tab of the Create Service Request screen, but to ensure that the hardware Service Request you enter is recognized and routed appropriately for an operating system issue, you need to change the product from your specific hardware to the operating system that the hardware is running. The example below shows you how to create a Service Request for the operating system when the support level is Premier Support for Systems. The key to success is remembering that the operating system coverage is part of the hardware support. To begin, from anywhere within My Oracle Support, click on the Create SR button as you would to log any SR: Enter your Problem Summary and the Problem Description Next, click on the Hardware tab. Enter the System Serial Number (in this case “12345”) and click on Validate Serial Number: Notice that the product name for the hardware indicates “Sunfire T2000 Server” with an option for a drop down List of Values. Click on the product drop down and choose the correct operating system from the list. In this case I have chosen “OpenSolaris Operating System” Next, you will need to enter the correct operating system version: At this point, you may proceed to complete and submit the Service Request. If your company has Premier Support for Systems, just remember that your operating system has coverage under the hardware it runs on, so start with a Hardware tab on the Service Request screen and change the product related information to reflect the operating system you need help with. Following these simple steps will ensure that the system assigns your Service Request to the right support team for an operating system issue and the support engineer can quickly begin working your issue.

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