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  • Oracle SOA Security for OUAF Web Services

    - by Anthony Shorten
    With the ability to use Oracle SOA Suite 11g with the Oracle Utilities Application Framework based products, an additional consideration needs to be configured to ensure correct integration. That additional consideration is security. By default, SOA Suite propagates any credentials from the calling application through to the interfacing applications. In most cases, this behavior is not appropriate as the calling application may use different credential stores and also some interfaces are “disconnected” from a calling application (for example, a file based load using the File Adapter). These situations require that the Web Service calls to the Oracle Utilities Application Framework based products have their own valid credentials. To do this the credentials must be attached at design time or at run time to provide the necessary credentials for the call. There are a number of techniques that can be used to do this: At design time, when integrating a Web Service from an Oracle Utilities Application Framework based product you can attach the security policy “oracle/wss_username_token_client_policy” in the composite.xml view. In this view select the Web Service you want to attach the policy to and right click to display the context menu and select “Configure WS Policies” and select the above policy from the list. If you are using SSL then you can use “oracle/wss_username_token_over_ssl_client_policy” instead. At design time, you can also specify the credential key (csf-key) associated with the above policy by selecting the policy and clicking “Edit Config Override Properties”. You name the key appropriately. Everytime the SOA components are deployed the credential configuration is also sent. You can also do this after deployment, or what I call at “runtime”, by specifying the policy and credential key in the Fusion Middleware Control. Refer to the Fusion Middleware Control documentation on how to do this. To complete the configuration you need to add a map and the key specified earlier to the credential store in the Oracle WebLogic instance used for Oracle SOA Suite. From Fusion Middleware Control, you do this by selecting the domain the SOA Suite is installed in a select “Credentials” from the context menu. You now need to add the credentials by adding the map “oracle.wsm.security” (the name is IMPORTANT) and creating a key with the necessary valid credentials. The example below added a key called “mdm.key”. The name I used is for example only. You can name the key anything you like as long as it corresponds to the key you specified in the design time component. Note: I used SYSUSER as an example credentials in the example, in real life you would use another credential as SYSUSER is not appropriate for production use. This key can be reused for other Oracle Utilities Application Framework Web Service integrations or you can use other keys for individual Web Service calls. Once the key is created and the SOA Suite components deployed the transactions should be able to be called as necessary. If you need to change the password for the credentials it can be done using the Fusion Middleware Control functionality.

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  • JCP EC Nominations and Meet the Candidates Call

    - by heathervc
    The Nominations period for the 2012 JCP EC Elections closes tomorrow, 11 October at midnight pacific time.  Eligible JCP Members (all current JSPA 2 signers) may nominate themselves.  You will need your Elections credentials to complete the nomination, which were sent to the primary contacts of all eligible JCP Members via email last week. This year all ratified (there are 4 proposed ratified candidates) and elected (there are 7 candidates so far) will appear on one ballot; the top 2 candidates will win elected seats. This year, the selected EC Members will serve a single year term.  Following the 2012 Elections, there will be one merged EC (approved through JSR 355), and a new JCP version, JCP 2.9 will be in effect.  In 2013, all EC members will stand for election to complete the merge process described in the JCP 2.9 process document. All of the candidates' nominations materials are now available. The ratified candidates are:  Cinterion, Credit Suisse, Fujitsu and HP.The elected candidates are:  Cisco Systems, CloudBees, Giuseppe Dell'Abate, London Java Community, MoroccoJUG, Software AG, and Zero Turnaround. Next week, 18 October, we will hold an open teleconference for the Java Community to meet the candidates and ask questions regarding their nomination.  We hope you will be able to participate in the call.  Should the time be inconvenient, a recording will be made available for download, and candidate questions may be posted on this blog entry or sent to [email protected]. Topic: Meet the EC Candidates Date: Thursday, October 18, 2012 Time: 9:30 am, Pacific Daylight Time (San Francisco, GMT-07:00) Meeting Number: 807 818 225 Meeting Password: MeetEC ------------------------------------------------------- To join the online meeting (Now from mobile devices) ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&RT=MiM0 2. If requested, enter your name and email address. 3. If a password is required, enter the meeting password: MeetEC 4. Click "Join". To view in other time zones or languages, please click the link: https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&ORT=MiM0 ------------------------------------------------------- To join the audio conference only -------------------------------------------------------     +1 (866) 682-4770     Outside the US: global access numbers  https://www.intercallonline.com/portlets/scheduling/viewNumbers/listNumbersByCode.do?confCode=6279803 or +1 (408) 774-4073     Conference code: 9454597     Security code: JCPEC (52732)------------------------------------------------------- For assistance ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/mc 2. On the left navigation bar, click "Support".

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  • Set Custom Reload Times for Individual Webpages in Chrome

    - by Asian Angel
    Do you have a webpage that needs to be reloaded every so often or perhaps you have multiple webpages that each need their own individual reload time? Now you can have the best of both with the AutoReloader extension for Google Chrome. Using AutoReloader When you first look at the drop-down window everything will be in a neutral “waiting” state. You can start using the extension immediately by simply entering the desired “time frame” for reloading a webpage. Notice for the “Repeat Option” that “0 = Continuous”… You may want to have a quick look through the “Options” to see if there are any “operational changes” that you would like to make. Once you enter a time click on the “Set Link” to start the timer. Notice that you can view the time remaining on the “Toolbar Button” unless you disabled the feature in the “Options”. Clicking on the “Toolbar Button” will show a larger version of the timer in the drop-down window along with a “Cancel Current Timer Link”. Here is the best part of all with AutoReloader…you can set up your own customized list of “Reload Times” and then access them through the drop-down window. Using the two times shown here we were able to set the “Productive Geek Webpage” up for 30 second reloads and the “TinyHacker Webpage” up for 1 minute reloads at the same time. There was no conflict whatsoever in running both “reload times” simultaneously. This is a really terrific feature! Conclusion Whether you have only one webpage or multiple pages that need periodic reloading (such as tracking a Woot-Off or an Ebay auction) the AutoReloader extension is the perfect tool for the job. Running custom reload times simultaneously have never been easier. Links Download the AutoReloader extension (Google Chrome Extensions) Similar Articles Productive Geek Tips Set Up Automatic Timed Page Reloading on Your Webpages in FirefoxRemove Custom about:config Entries the Easy WayEnable Vista Black Style Theme for Google Chrome in XPActivate the Redesigned New-Tab Interface in Google ChromeModify Tab Ordering in Google Chrome TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional The Growth of Citibank Quickly Switch between Tabs in IE Windows Media Player 12: Tweak Video & Sound with Playback Enhancements Own a cell phone, or does a cell phone own you? Make your Joomla & Drupal Sites Mobile with OSMOBI Integrate Twitter and Delicious and Make Life Easier

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  • Architecture strategies for a complex competition scoring system

    - by mikewassmer
    Competition description: There are about 10 teams competing against each other over a 6-week period. Each team's total score (out of a 1000 total available points) is based on the total of its scores in about 25,000 different scoring elements. Most scoring elements are worth a small fraction of a point and there will about 10 X 25,000 = 250,000 total raw input data points. The points for some scoring elements are awarded at frequent regular time intervals during the competition. The points for other scoring elements are awarded at either irregular time intervals or at just one moment in time. There are about 20 different types of scoring elements. Each of the 20 types of scoring elements has a different set of inputs, a different algorithm for calculating the earned score from the raw inputs, and a different number of total available points. The simplest algorithms require one input and one simple calculation. The most complex algorithms consist of hundreds or thousands of raw inputs and a more complicated calculation. Some types of raw inputs are automatically generated. Other types of raw inputs are manually entered. All raw inputs are subject to possible manual retroactive adjustments by competition officials. Primary requirements: The scoring system UI for competitors and other competition followers will show current and historical total team scores, team standings, team scores by scoring element, raw input data (at several levels of aggregation, e.g. daily, weekly, etc.), and other metrics. There will be charts, tables, and other widgets for displaying historical raw data inputs and scores. There will be a quasi-real-time dashboard that will show current scores and raw data inputs. Aggregate scores should be updated/refreshed whenever new raw data inputs arrive or existing raw data inputs are adjusted. There will be a "scorekeeper UI" for manually entering new inputs, manually adjusting existing inputs, and manually adjusting calculated scores. Decisions: Should the scoring calculations be performed on the database layer (T-SQL/SQL Server, in my case) or on the application layer (C#/ASP.NET MVC, in my case)? What are some recommended approaches for calculating updated total team scores whenever new raw inputs arrives? Calculating each of the teams' total scores from scratch every time a new input arrives will probably slow the system to a crawl. I've considered some kind of "diff" approach, but that approach may pose problems for ad-hoc queries and some aggegates. I'm trying draw some sports analogies, but it's tough because most games consist of no more than 20 or 30 scoring elements per game (I'm thinking of a high-scoring baseball game; football and soccer have fewer scoring events per game). Perhaps a financial balance sheet analogy makes more sense because financial "bottom line" calcs may be calculated from 250,000 or more transactions. Should I be making heavy use of caching for this application? Are there any obvious approaches or similar case studies that I may be overlooking?

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  • Oracle Optimized Solutions at Oracle OpenWorld 2012

    - by ferhatSF
    Have you registered for Oracle OpenWorld 2012 in San Francisco from September 30 to October 4? Visit the Oracle OpenWorld 2012 site today for registration and more information. Come join us to hear how Oracle Optimized Solutions can help you save money, reduce integration risks, and improve user productivity. Oracle Optimized Solutions are designed, pre-tested, tuned and fully documented architectures for optimal performance and availability. They provide written guidelines to help size, configure, purchase and deploy enterprise solutions that address common IT problems. Built with flexibility in mind, Oracle Optimized Solutions can be deployed as complete solutions or easily tailored to meet your specific needs - they are proven to save money, reduce integration risks and improve user productivity. Here is a preview of the planned Oracle OpenWorld sessions(*) on Oracle Optimized Solutions. October 1, 2012 Monday Time Session ID Title Location 12:15 PM CON7916 Accelerate Oracle E-Business Suite Deployment with SPARC SuperCluster Moscone West - 2001 03:15 PM GEN9691 General Session: Accelerate Your Business with the Oracle Hardware Advantage Moscone North - Hall D 04:45 PM CON4821 Building a Flexible Enterprise Cloud Infrastructure on Oracle SPARC Systems Moscone West - 2001 October 2, 2012 Tuesday Time Session ID Title Location 10:15 AM CON4561 Backup-and-Recovery Best Practices with Oracle Engineered Systems Products Moscone South - 252 11:45 AM CON3851 Optimizing JD Edwards EnterpriseOne on SPARC T4 Servers for Best Performance Moscone West - 2000 01:15 PM GEN11472 General Session: Breakthrough Efficiency in Private Cloud Infrastructure Moscone West - 3014 01:15 PM CON4600 Extreme Storage Scale and Efficiency: Lessons from a 100,000-Person Organization Moscone South - 252 05:00 PM CON9465 Next-Generation Directory: Oracle Unified Directory Moscone West - 3008 05:00 PM CON4088 Accelerate Your SAP Landscape with the Oracle SPARC SuperCluster Moscone West - 2001 05:00 PM CON7743 High-Performance Security for Oracle Applications Using SPARC T4 Systems Moscone West - 2000 05:00 PM CON3857 Archive Strategies for 100 Percent Data Availability Moscone South - 270 October 3, 2012 Wednesday Time Session ID Title Location 10:15 AM CON6528 Configure Oracle Hybrid Columnar Compression to Optimize Query Database Performance up to 10x Moscone South - 252 11:45 AM CON2590 Breakthrough in Private Cloud Management on SPARC T-Series Servers Moscone South - 270 01:15 PM CON4289 Oracle Optimized Solution for Siebel CRM at ACCOR Moscone West - 2000 05:00 PM CON7570 Improve PeopleSoft HCM Performance and Reliability with SPARC SuperCluster Moscone South - 252 * Schedule subject to change In addition, there will be Oracle Optimized Solutions Hands-On-Labs sessions planned. Please enroll ahead of time as space is limited: Oracle Optimized Solutions: Hands on Labs in Oracle OpenWorld Place: Marriott Marquis - Salon 14/15 Date and Time Session ID Title Monday October 1, 2012 01:45 PM HOL9868 Enterprise Cloud Infrastructure for SPARC with Oracle Enterprise Manager Ops Center 12c Monday October 1, 2012 03:15 PM HOL9907 Oracle Virtual Desktop Infrastructure Performance and Tablet Mobility Wednesday October 3, 2012 05:00 PM HOL9870 x86 Enterprise Cloud Infrastructure with Oracle VM 3.x and Sun ZFS Storage Appliance Thursday October 4, 2012 11:15 AM HOL9869 0 to Database Backup and Recovery in 60 Minutes Oracle Optimized Solutions executives and experts will also be at hand for discussions and follow ups. And don’t forget to catch live demonstrations of our complete Oracle Optimized Solutions while at Oracle OpenWorld 2012 in San Francisco. We recommend the use of the Schedule Builder tool to plan your visit to the conference and for pre-enrollment in sessions of your interest. We hope to see you there!

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  • Transfer websites and domains to new server

    - by Albert
    We have currently around 40 websites and 80+ domains/sub-domains in a shared 1&1 hosting package, and we just acquired a managed dedicated server with 1&1 as well. Now it's time to start transferring everything over to the new server. Transferring just the websites and databases wouldn't be a problem, it would take time but it's pretty straight forward. The problem comes when transferring the domains, let me explain why. Many of the websites we have are accessible via sub-domains of a parent domain. Ideally, we would like to transfer the sites one by one, in order to check for each one that everything works fine in the new server. However, since we also need to transfer the domain so it's managed in the new server, once we do that means that all the websites using that domain need to be already in the new server before transferring that domain, thus not allowing the "one by one" philosophy. Another issue is the downtime when transferring the domain, from the moment it stops working in the hosting package and becomes active in the new server. I believe there's nothing we can do here. So my question is if there's any way we can do the "one by one" transferring of the websites (and their corresponding sub-domains) in the circumstances described above. One idea I had would be: 1. Let's say we have website A, which is accessible using subdomain.mydomain.com (and there are many other websites accessible via other sub-domains of mydomain.com) 2. Transfer the files of website A to the new server 3. Point a test domain in the new server to the website A's folder (the new server comes with a "test" domain) 4. Test if website A works with that "test" domain 5. In the old hosting, somehow point the real sub-domain (subdomain.mydomain.com) to the new location of website A, in a way that user always see the same URL as always 6. Repeat 2-5 for every website belonging to the same domain 7. Once all are working in the new server, do the actual transfer of the domain to the new server, and then re-create all the sub-domains and point them to their corresponding website That way, users wouldn't notice that there's been a change (except for a small down time of the websites when doing the domain transfer). The part I'm not sure about is point 5 of the above. Is there any way to do that? I mean do it in a way that users see the original domain all the time in their browser, even for internal pages (so not only for the "home page", which would be sub-domain.mydomain.com, but also for example for the contact page, which would be sub-domain.mydomain.com/contact.php). Is there any way to do this? Or are we SOL and we're going to have to transfer all at the same time?

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  • Silverlight Cream for March 05, 2011 -- #1053

    - by Dave Campbell
    In this all-sumbittal (while I was at MVP11) Issue: Michael Washington(-2-), goldytech, JFo, Andrea Boschin, Jonathan Marbutt, Gregor Biswanger, Michael Wolf, and Peter Kuhn. Above the Fold: Silverlight: "A Simple Bindable CheckboxList Control" Jonathan Marbutt WP7: "Struggles with the Panorama Control" JFo Lightswitch: "HTML (including HTML 5) and LightSwitch at the same time?" Michael Washington From SilverlightCream.com: LightSwitch vs HTML 5 ? In his first post-MVP11 post, Michael Washington takes on HTML5 with a Lightswitch discussion. Good discussion follows in the comments also. HTML (including HTML 5) and LightSwitch at the same time? Michael Washington's 2nd post is a great tutorial on creating a re-usable business layer with Lightswitch... all good stuff, and look for more from Michael as Lightswitch matures. How to add Computed Properties in WCF Ria Services on client goldytech has a new post up about providing real-time solutions to client-side calculations with WCF RIA services. Struggles with the Panorama Control JFo details a problem he had with the Panorama control on WP7... detailing 4 problems she had and her solutions... well thought-out explanations too.. a definite good read... and another blogger to add to my list! Windows Phone 7 - Part #7: Understanding Push Notifications Andrea Boschin has part 7 of his WP7 series up at SilverlightShow, concentrating on Push Notifications this time out... great explanation of push notifications in this tutorial from the service and phone side with a working sample to boot. A Simple Bindable CheckboxList Control Jonathan Marbutt took a completely different direction than most and created his own Bindable CheckboxList by starting with ContentControl rather than a Listbox as most do... pretty cool and all the source. Own routed events in Silverlight I met Gregor Biswanger at the MVP Summit and asked him to send me his blog run through Microsoft Translator ... here's a great post on routed events he did back in November... and a discussion of his CallMethodAction Behavior... which looks like another good post subject! Creating a Silverlight Out-of-Browser Splash Screen Michael Wolf has a post up discussing OOB splash screens... I like his "White screen of Awesome" definition ... I'm very familiar with that :) ... check out his solution for getting around that white screen, and lots of external links too. XNA for Silverlight developers: Part 5 - Input (touch + gestures) Peter Kuhn has Part 5 in his tutorial series on XNA for Silverlight devs up at SilverlightShow... this time covering touch and gestures ... how to enable and read gestures, and the difference between Silverlight and XNA in the touch department. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • What Am I doing for my 5 months 1 week old baby for his first cold?

    - by Rekha
    With my limited friends circle with babies, I heard that babies in their fifth month usually gets affected by cold all of a sudden. This is unavoidable and I feel it is good for the babies as they start developing their immune system right on. We usually take our son for a small walk so that he is able to explore the world out there. We have been taking him for a stroll almost everyday since we was 3 months old. But only now he is getting his first cold. So things happen only now I think. Till that day I had somehow brought some routine for him for his feed and naps during day time. Night time is still sleepless ones anyway. So when he first got his cold, that night it went on as usual getting up every few hours. From the next day on, he stopped feeding at the usual time. In the night he goes for 8-10 hours between feeds but still wakes up every two hours and cries for about 10 minutes and when we lift him for sometime, he goes back to sleep. Now to the point what all to expect: * Babies starts feeding frequently * Babies spit up increases * They dislike the food they liked before (we have just started solid foods as per our pediatricians advice) * Since they cannot breathe properly, they cannot sleep for a long time *Pees and poops less frequently. What all we did for our baby to make him comfortable during this time: * Feed the baby less quantity and more frequently whenever they expect to feed (Do not follow the schedule) * When the quantity is less, spit ups is also less * If the baby does not like the food (vegetable or fruit), avoid them till they get back to normal * Try to elevate their head while sleeping ( we used the cradle – sitting position, bouncer, car seat and finally all four sides we placed firm pillows so that he does not roll and kept a pillow for his head till his hip – this one is recommended usually but we have an eye on him always) * No need for any medicines – it will take a week for them to get back to normal whether or not we gives medicines * We applied home made Cold Reliever (heat 2 teaspoons of coconut oil with a small camphor piece till the camphor disappears – then cool the mixture) on his chest, back, neck and feet and covered the feet with socks in the nights * Bathe him everyday – hot (that your baby can withstand) *  Whenever possible give him a steam bath (open the hot showers for sometime in the bathroom and close the doors. When the steam is bearable, close the shower and take the baby inside the bathroom for sometime) * Also use a bulb syringe provided in the hospital to clear the nose (use some saline water drops for ease) * Cuddle him when he cries But please do take him to his doctor if he has fever and other symptoms other than cold or the cold persists for more than 5 – 7 days. Image Credit : MiriamBJDolls

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  • Is it possible to have multiple sets of key columns in a table?

    - by Peter Larsson
    Filtered indexes is one of my new favorite things with SQL Server 2008. I am currently working on designing a new datawarehouse. There are two restrictions doing this It has to be fed from the old legacy system with both historical data and new data It has to be fed from the new business system with new data When we incorporate the new business system, we are going to do that for one market only. It means the old legacy business system still will produce new data for other markets (together with historical data for all markets) and the new business system produce new data to that one market only. Sounds interesting this far? To accomplish this I did a thorough research about the business requirements about the business intelligence needs. Then I went on to design the sucker. How does this relate to filtered indexes you ask? I'll give one example, the Stock transaction table. Well, the key columns for the old legacy system are different from the key columns from the new business system. The old legacy system has a key of 5 columns Movement date Movement time Product code Order number Sequence number within shipment And to all thing, I found out that the Movement Time column is not really a time. It starts out like a time HH:MM:SS but seconds are added for each delivery within the shipment, so a Movement Time can look like "12:11:68". The sequence number is ordered over the distributors for shipment. As I said, it is a legacy system. The new business system has one key column, the Movement DateTime (accuracy down to 100th of nanosecond). So how to deal with this? On thing would be to have two stock transaction tables, one for legacy system and one for the new business system. But that would lead to a maintenance overhead and using partitioned views for getting data out of the warehouse. Filtered index will be of a great use here. MovementDate DATETIME2(7) MovementTime CHAR(8) NULL ProductCode VARCHAR(15) NOT NULL OrderNumber VARCHAR(30) NULL SequenceNumber INT NULL The sequence number is not even used in the new system, so I created a clustered index for a new IDENTITY column to make a new identity column which can be shared by both systems. Then I created one unique filtered index for old system like this CREATE UNIQUE NONCLUSTERED INDEX IX_Legacy (MovementDate, MovementTime, ProductCode, SequenceNumber) INCLUDE (OrderNumber, Col5, Col6, ... ) WHERE SequenceNumber IS NOT NULL And then I created a new unique filtered index for the new business system like this CREATE UNIQUE NONCLUSTERED INDEX IX_Business (MovementDate) INCLUDE (ProductCode, OrderNumber, Col12, ... ) WHERE SequenceNumber IS NULL This way I can have multiple sets of key columns on same base table which is shared by both systems.

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  • The challenge of giving a positive No

    - by MarkPearl
    I find it ironic that the more I am involved in the software industry, the more apparent it becomes that soft skills are just as if not more important than the technical abilities of a developer. One of the biggest challenges I have faced in my career is in managing client expectations to what one can deliver and being able to work with multiple clients. If I look at where things commonly go pear shaped, one area features a lot is where I should have said "No" to a request, but because of the way the request was made I ended up saying yes. Time and time again this has caused immense pain. Thus, when I saw on Amazon that they had a book titled "The power of a positive no" by William Ury I had to buy it and read it. In William's book he explains an approach to saying No that while extremely simple does change the way a No is presented. In essence he talks of a pattern the Yes! > No > Yes? Pattern. 1. Yes! -> positively and concretely describing your core interests and values 2. No. -> explicitly link your no to this YES! 3. Yes? -> suggest another positive outcome or agreement to the other person Let me explain how I understood it. If you are working on a really important project and someone asks you to do add a quick feature to another project, your Yes! would be to the more important project, which would mean a No to the quick feature, and an option for your Yes? may be an alternative time when you can look at it.. An example of an appropriate response would be... It is really important that I keep to the commitment that I made to this customer to finish his project on time so I cannot work on your feature right now but I am available to help you in a weeks time. William then goes on to explain the type of behaviour a person may display when the no is received. He illustrates this with a diagram called the curve of acceptance. William points out that if you are aware of the type of behaviour you can expect it empowers you to stay true to your no. Personally I think reading and having an understanding of the “soft” side of things like saying no is invaluable to a developer.

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  • Oracle's Integrated Systems Management and Support Experience

    - by Scott McNeil
    With its recent launch, Oracle Enterprise Manager 11g introduced a new approach to integrated systems management and support. What this means is taking both areas of IT management and vendor support and combining them into one integrated comprehensive and centralized platform. Traditional Ways Under the traditional method, IT operational teams would often focus on running their systems using management tools that weren’t connected to their vendor’s support systems. If you needed support with a product, administrators would often contact the vendor by phone or visit the vendor website for support and then log a service request in order to fix the issues. This method was also very time consuming, as administrators would have to collect their software configurations, operating systems and hardware settings, then manually enter them into an online form or recite them to a support analyst on the phone. For the vendor, they had to analyze all the configuration data to recreate the problem in order to solve it. This approach was very manual, uncoordinated and error-prone where duplication between the customer and vendor frequently occurred. A Better Support Experience By removing the boundaries between support, IT management tools and the customer’s IT infrastructure, Oracle paved the way for a better support experience. This was achieved through integration between Oracle Enterprise Manager 11g and My Oracle Support. Administrators can not only manage their IT infrastructure and applications through Oracle Enterprise Manager’s centralized console but can also receive proactive alerts and patch recommendations right within the console they use day-in-day-out. Having one single source of information saves time and potentially prevents unforeseen problems down the road. All for One, and One for All The first step for you is to allow Oracle Enterprise Manager to upload configuration data into Oracle’s secure configuration repository, where it can be analyzed for potential issues or conflicts for all customers. A fix to a problem encountered by one customer may actually be relevant to many more. The integration between My Oracle Support and Oracle Enterprise Manager allows all customers who may be impacted by the problem to receive a notification about the fix. Once the alert appears in Oracle Enterprise Manager’s console, the administrator can take his/her time to do further investigations using automated workflows provided in Oracle Enterprise Manager to analyze potential conflicts. Finally, administrators can schedule a time to test and automatically apply the fix to all the systems that need it. In the end, this helps customers maintain their service levels without compromise and avoid experiencing unplanned downtime that may result from potential issues or conflicts. This new paradigm of integrated systems management and support helps customers keep their systems secure, compliant, and up-to-date, while eliminating the traditional silos between IT management and vendor support. Oracle’s next generation platform also works hand-in-hand to provide higher quality of service to business users while at the same time making life for administrators less complicated. For more information on Oracle’s integrated systems management and support experience, be sure to visit our Oracle Enterprise Manager 11g Resource Center for the latest customer videos, webcast, and white papers.

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  • My program at #MIX10

    - by Laurent Bugnion
    Getting ready to fly to Vegas and MIX10 is really an exciting time! It is also a very busy time, because we are working on a few projects that will be shown on stage, I have my presentation to prepare, and of course as always the book… though these days it has been a bit on the back burner to be honest ;) I arrive in Vegas on Sunday evening around 10PM, so I won’t be able to make it to the traditional IdentityMine dinner this year. I am sure it will be fun nonetheless! My session: Understanding the MVVM pattern http://live.visitmix.com/MIX10/Sessions/EX14 My session is scheduled on the first day, which is awesome, so I am crossing my fingers and hoping that the MIX team doesn’t change it at the last minute… The session will take place on Monday, the 15th of March, 2PM, Room Lagoon F Important: remember that the USA are moving to Summer time on Sunday, so don’t forget to adjust your watches!! Ask the Experts On Monday evening, I will attend the Ask the Experts event, which is taking place between 5Pm and 6:30PM in the main meal hall. This will be a great occasion to grab a beer and talk about code. The Commons MIX has a great place called the Commons, a great location to chill between sessions, and meet tons of interesting people. I love the Commons and plan to spend a lot of time there to meet as many people as I can. Parties I was invited to a few parties, and will do my best to avoid conflicts :) I plan to be at the following events: Silverlight Mixers on Monday evening Insiders MIX party on Tuesday Silverlight partner happy hour on Tuesday too This is a lot of fun, but at the same time we all know that the best value of a conference is to meet people face to face. This is just the right occasion.  And on Thursday… On Thursday I will be attending a Silverlight event at the Luxor. It will be a very busy day, perfect way to end the conference. I fly back home on Friday morning, but due to a long stop in Washington DC (where I intend to go downtown and take pictures… except if the weather is bad, in which case I will probably go to the museum of flight), I will reach home only on Sunday. Getting hold of me The best way to reach me during MIX is to send me a message on Twitter. I will regularly tweet my location at the conference, so make sure to come and meet me. I am eager to make new friends, to talk about the fantastic jobs we did in WPF and Silverlight over the past year and hear your war stories! http://www.twitter.com/lbugnion   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • Book review: Peopleware: Productive Projects and Teams

    - by DigiMortal
       Peopleware by Tom DeMarco and Timothy Lister is golden classic book that can be considered as mandatory reading for software project managers, team leads, higher level management and board members of software companies. If you make decisions about people then you cannot miss this book. If you are already good on managing developers then this book can make you even better – you will learn new stuff about successful development teams for sure. Why peopleware? Peopleware gives you very good hints about how to build up working environment for project teams where people can really do their work. Book also covers team building topics that are also important reading. As software developer I found practically all points in this book to be accurate and valid. Many times I have found my self thinking about same things and Peopleware made me more confident about my opinions. Peopleware covers also time management and planning topics that help you do way better job on using developers time effectively by minimizing the amount of interruptions by phone calls, pointless meetings and i-want-to-know-what-are-you-doing-right-now questions by managers who doesn’t write code anyway. I think if you follow suggestions given by Peopleware your developers are very happy. I suggest you to also read another great book – Death March by Edward Yourdon. Death March describes you effectively what happens when good advices given by Peopleware are totally ignored or worse yet – people are treated exactly opposite way. I consider also Death March as golden classics and I strongly recommend you to read this book too. Table of Contents Acknowledgments Preface to the Second Edition Preface to the First Edition Part 1: Managing the Human Resource Chapter 1: Somewhere Today, a Project Is Failing Chapter 2: Make a Cheeseburger, Sell a Cheeseburger Chapter 3: Vienna Waits for You Chapter 4: Quality-If Time Permits Chapter 5: Parkinson's Law Revisited Chapter 6: Laetrile Part II: The Office Environment Chapter 7: The Furniture Police Chapter 8: "You Never Get Anything Done Around Here Between 9 and 5" Chapter 9: Saving Money on Space Intermezzo: Productivity Measurement and Unidentified Flying Objects Chapter 10: Brain Time Versus Body Time Chapter 11: The Telephone Chapter 12: Bring Back the Door Chapter 13: Taking Umbrella Steps Part III: The Right People Chapter 14: The Hornblower Factor Chapter 15: Hiring a Juggler Chapter 16: Happy to Be Here Chapter 17: The Self-Healing System Part IV: Growing Productive Teams Chapter 18: The Whole Is Greater Than the Sum of the Parts Chapter 19: The Black Team Chapter 20: Teamicide Chapter 21: A Spaghetti Dinner Chapter 22: Open Kimono Chapter 23: Chemistry for Team Formation Part V: It't Supposed to Be Fun to Work Here Chapter 24: Chaos and Order Chapter 25: Free Electrons Chapter 26: Holgar Dansk Part VI: Son of Peopleware Chapter 27: Teamicide, Revisited Chapter 28: Competition Chapter 29: Process Improvement Programs Chapter 30: Making Change Possible Chapter 31: Human Capital Chapter 32:Organizational Learning Chapter 33: The Ultimate Management Sin Is Chapter 34: The Making of Community Notes Bibliography Index About the Authors

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  • SQL SERVER – Template Browser – A Very Important and Useful Feature of SSMS

    - by pinaldave
    Let me start today’s blog post with a direction question. How many of you have ever used Template Browser? Template Browser is a very important and useful feature of SQL Server Management Studio (SSMS). Every time when I am talking about SQL Server there is always someone comes up with the question, why there is no step by step procedure included in SSMS for features. Honestly every time I get this question, the question I ask back is How many of you have ever used Template Browser? I think the answer to this question is most of the time either no or we have not heard of the feature. One of the people asked me back – have you ever written about it on your blog? I have not yet written about it. Basically there is nothing much to write about it. It is pretty straight forward feature, like any other feature and it is indeed difficult to elaborate. However, I will try to give a quick introduction to this feature. Templates are like a quick cheat sheet or quick reference. Templates are available to create objects like databases, tables, views, indexes, stored procedures, triggers, statistics, and functions. Templates are also available for Analysis Services as well. The template scripts contain parameters to help you customize the code. You can Replace Template Parameters dialog box to insert values into the script. Additionally users can create new custom templates as well with folder structure. To open a template from Template Explorer Go to View menu >> Template Explorer or type CTRL+ALT+L. You will find a list of categories click on any category and expand the folder structure. For our sample example let us expand Index Folder. In this folder you will notice the various T-SQL Scripts. These scripts can be opened by double click or can be dragged to editor area and modified as needed. Sample template is now available in the query editor area with all the necessary parameter place folder. You can replace the same parameter by typing either CTRL+SHIFT+M or by going to Query Menu >> Specify Values for Template Parameters. In this screen it will show  Specify Values for Template Parameters dialog box, accept the value or replace it with a new value. This will now get your script ready to go. Check it one more time and change the script to fit your requirement. I personally use template explorer for two things. First one is obviously for templates but the hidden one and an important one is for learning new features and T-SQL commands. There is so much to learn and so little time. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology

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  • How To Deal With Terrible Design Decisions

    - by splatto
    I'm a consultant at one company. There is another consultant who is a year older than me and has been here 3 months longer than I have, and a full time developer. The full-time developer is great. My concern is that I see the consultant making absolutely terrible design decisions. For example, M:M relationships are being stored in the database as a comma-delimited string rather than using a conjunction table to hold the relationships. For example, consider two tables, Car and Property: Car records: Camry Volvo Mercedes Property records: Spare Tire Satellite Radio Ipod Support Standard Rather than making a table CarProperties to represent this, he has made a "Property" attribute on the Car table whose data looks like "1,3,7,13,19,25," I hate how this decision and others are affecting the quality of my code. We have butted heads over this design three times in the past two months since I've been here. He asked me why my suggestion was better, and I responded that our database would be eliminating redundant data by converting to a higher normal form. I explained that this design flaw in particular is discussed and discouraged in entry level college programs, and he responded with a shot at me saying that these comma-separated-value database properties are taught when you do your masters (which neither of us have). Needless to say, he became very upset and demanded I apologize for criticizing his work, which I did in the interest of not wanting to be the consultant to create office drama. Our project manager is focused on delivering a product ASAP and is a very strong personality - Suggesting to him at this point that we spend some time to do this right will set him off. There is a strong likelihood that both of our contracts will be extended to work on a second project coming up. How will I be able to exert dominant influence over the design of the system and the data model to ensure that such terrible mistakes are not repeated in the next project? A glimpse at the dynamics: I can be a strong personality if I don't measure myself. The other consultant is not a strong personality, is a poor communicator, is quite stubborn and thinks he is better than everyone else. The project manager is an extremely strong personality who is focused on releasing tomorrow's product yesterday. The full-time developer is very laid back and easy going, a very effective communicator, but is someone who will accept bad design if it means not rocking the boat. Code reviews or anything else that takes "time" will be out of the question - there is no way our PM will be sold on such a thing by anybody.

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  • OSB 11g & SAP – Single Channel/Program ID for Multiple IDOCs

    - by Shub Lahiri, A-Team
    Background This note is a supplement to the blog entry, SOA 11g & SAP – Single Channel/Program ID for Multiple IDOCs by Greg Mally. Greg has shown how a single SOA Suite composite can be used with iWay Adapters to receive multiple IDOC types via a single channel in the adapter, corresponding to a single programID on the SAP system. We will try to address the same requirements within the OSB framework here. Project Built - Design Time The basic build of an OSB project with iWay SAP Adapter, as seen in another entry in this blog, consists of working in OSB Design console and Application Explorer. OSB Design Time - Part 1 We will create a placeholder project first in OSB with a proper directory structure, so that we can export the WSDL, XSD and the JCA binding information from Application Explorer directly into this project. Application Explorer - iWay Design Time Tool Receiving IDOCs is classified as an inbound event within Application Explorer. For setting up events, a channel is first defined (e.g. iDoc_Channel) using the same PROGRAMID (RFC destination), as defined within SAP for the OSB server. Next, the same channel is used to export the JCA Inbound Event artifacts for the candidate IDOC, e.g. DEBMAS06 directly to the pre-created OSB project. Note that the validation for schema has been turned off. As a result, this will allow the adapter, at runtime, to use a single channel to receive multiple IDOC types from SAP and pass them on to the OSB runtime engine without any validation. In other words, we do not have to repeat the above step for each IDOC type. OSB Design Time - Part 2 Create 2 simple XML based Business Services to write to a file, e.g.  SAP_DEBMAS_File and SAP_MATMAS_File. Next, generate a Proxy Service using the JCA binding file exported from Application Explorer in the previous section. In the generated proxy service, edit the message flow and add a route node. Add a routing table in the route node with the following routing function. fn:local-name-from-QName(fn:node-name($body/*[1])) This function takes advantage of the fact that the XML payload at runtime, after translation by adapter, has the IDOC type as the top element. With the routing function in place, build the routing table to add 2 branches to route the IDOCs to the appropriate Business Service for writing the XML payload to files in separate directories. This completes the build of the OSB project. Testing - Run-Time After deployment and activation, the SAP adapter will wait to receive multiple types of IDOCs sent from the SAP system using a single channel. Upon receipt of the IDOCs, the OSB project will route them appropriately to save the corresponding XML payloads for different IDOC types in different directories.

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  • Detect, Analyze, Act – Fast!

    - by Ajay Khanna
    In fast changing business environment, it becomes crucial to identify business opportunities and business issues as soon as possible. If identified at the right time, business managers can address issues before they escalate to serious problems and can take advantage of the new opportunities before the competition does. Moreover, they have to be efficient to do this at the right cost. Success depends on how responsive organization is to emerging events and changing environment. These events can be customer issues, competition moves, changes in regulations, or changes in company policies. In order to be responsive in such situations, organizations need to first identify and track these situations. They can do that via business activity monitoring (BAM) and complex event processing (CEP). A unified monitoring dashboard helps put together a comprehensive picture of the situation in hand and provides deep insight to take proper actions. With CEP, businesses can connect all the relevant events, detect event patterns and take immediate actions using Business Process Management system.   So to be responsive we need: Real-Time Visibility with Business Activity Monitoring You can use BAM technology to monitor progress, track performance, meet service-level agreements (SLAs), manage exceptions, and issue alerts to an employee or application when a process is not functioning properly—all in real time. A unified monitoring dashboard helps you maintain a complete picture of each situation so you can take action effectively. BAM works hand in hand with BPM software to discover the significant activities that drive business success.   Real-Time Sense and Respond An event-driven BPM solution enables each step in a business process to be informed not only by the previous step, but also by any other step, data, and pattern of behavior deemed relevant to that step. This gives the company the ability to “sense and respond.” You can describe interesting event patterns and event correlations and monitor the business in real-time. Whenever a pre-defined pattern emerges you can take actions like raising alerts, notifications, or kicking off another business process. This synergy possible by integrating activity monitoring, event processing, and BPM makes it possible for managers to keep a finger on the pulse of their business. Business managers can now respond to customers faster, respond to competition faster, reduce fraud and do more cross-selling. Read more about being responsive in the whitepaper “The Instantly Responsive Enterprise: Integrating BPM and Complex Event Processing” in BPM Resource Kit.

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  • Failed 12.04 installation

    - by Rob Sayer
    I tried installing Ubuntu 12.04 today. Not an upgrade, a new installation. It didn't work. My computer specs: Computer: Compaq presario CQ-104CA OS: Windows 7 Home 64 bit CPU: AMD V140 BIOS: latest Graphics: amd m880g with ati mobility radeon hd 4250 Wireless: atheros ar9285 Internal HD:SATA I wasn't connected to the internet at the time ... I know of a number of people who have installed ubuntu unconnected and just updated later. It seemed to go normally until I got to the part where I chose to install dual boot linux/windows. Then, the screen went black and the following test appeared (I left out the [OK]'s): checking battery state starting crash report submission daemon stating cpu interrupts balancing daemon stopping system V runlevel compatibility starting configure network device security stopping configure network device security stopping cold plug devices stopping log initial device creation starting enable remaining boot-time encrypting devices starting configure network device security starting save udev log and update rules stopping save udev log and update rules stopping enable remaining boot-time encrypted block devices checking for running unattended-upgrades acpid: exiting speech-dispatcher disabled: edit /etc/default/speech-disorder At this point, the CD is ejected. Then nothing. If I press the return key, it boots Windows. I don't think that's what's supposed to happen. Thinking the cd media or dvd drive may have been faulty, I downloaded the .iso again and made a bootable USB stick, as per your instructions. This time there was no cryptic crash screen. It just booted windows. I can't find any log files it may have left. Thinking the amd64 version may have been the wrong one, I tried downloading the x86 version. Same thing, both from cd and usb drive. Note I downloaded both files twice. I doubt it was a corrupted d/l. This is supposed to be a simple, transparent install. I went to the time and trouble of looking up my devices and drivers re ubuntu beforehand, and was prepared to do some configuration, though I know someone who has the same wireless device and his worked righted out of the box. But I spent over 3 hours trying to install it with only the above to show for it.

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  • What do you do when practical problems get in the way of practical goals?

    - by P.Brian.Mackey
    UPDATE Source control is good to use. Sometimes, real world issues make it impractical to use. For example: If the team is not used to using source control, training problems can arise If a team member directly modifies code on the server, various issues can arise. Merge problems, lack of history, etc Let's say there's a project that is way out of sync. The physical files on the server differ in unknown ways over ~100 files. Merging would take not only a great knowledge of the project, but is also well beyond the ability to complete in the given time. Other projects are falling out of sync. Developers continue to have a distrust of source control and therefore compound the issue by not using source control. Developers argue that using source control is wasteful because merging is error prone and difficult. This is a difficult point to argue, because when source control is being so badly mis-used and source control continually bypassed, it is error prone indeed. Therefore, the evidence "speaks for itself" in their view. Developers argue that directly modifying source control saves time. This is also difficult to argue. Because the merge required to synchronize the code to start with is time consuming, across ~10 projects. Permanent files are often stored in the same directory as the web project. So publishing (full publish) erases these files that are not in source control. This also drives distrust for source control. Because "publishing breaks the project". Fixing this (moving stored files out of the solution subfolders) takes a great deal of time and debugging as these locations are not set in web.config and often exist across multiple code points. So, the culture persists itself. Bad practice begets more bad practice. Bad solutions drive new hacks to "fix" much deeper, much more time consuming problems. Servers, hard drive space are extremly difficult to come by. Yet, user expectations are rising. What can be done in this situation?

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  • How exactly is Google Webmaster Tools measuring "Site Performance"?

    - by Rémi
    I've been working for two months now on improving our response time (mainly server side) on a new forum (a brand new product on a technical point of view) we've launched in Germany a few month ago and I'm a lot surprised by the results I get. I monitor our response time using Apache logs and our own implementation of Boomerang beacon. Using my stats, I can see that our new product responds in about 680 ms where our old product was responding in about 1050 ms. On the other side, Google Webmaster Tool tells us that our pages have an average reponse time of about 1500 ms today where it was 700 three months ago with our old product. I've figured that GWT was taking client side metrics into account so I've added some measures on our Boomerang beacon and everything looks just fine. I've also ran some random pages on ySlow and Google's Page Speed and everything looks better than it was before. We event have a 82% on Google's Page Speed tool which is quite cool for a site with some ads in it :) Lately, we have signed a deal with Akamai to use two of their products : CDN for our static files (we were using another CDN before but it wasn't very effective) and RMA to improve Networks routes. We have also introduced a new agressive cache mecanism to ensure that most of the pages served to crawlers are cached by our memcache grid. After checking my metrics, it seems that this changes have improved from 650ms to about 500ms, which is good (still not great but it is definitly an improvement). But webmaster tools continues to report an increasing average response time where we see it decreasing in the same time. Have you ever had the same kind of wierd behavior on your sites while doing performance improvements ? Do you have any idea how to monitor the same thing Google does with Site Performance in Google Webmaster Tools so that we could improve our site and constantly check if it is what Google wants ? Edit 2011/07/26 : Thanks for your answers guys ! Nevertheless, I was not precise enough. The main issue we have is not with the Site Performance page but with the Crawl Stats one for now. We probably found an issue on our side with some very slow pages (around 3000 ms !!) and we are trying to fix them. I'll keep you posted as soon I'll have some infos. Thanks again !

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  • Expanding Influence and Community

    - by Johnm
    When I was just nine years of age my father introduced me to the computer. It was a Radio Shack TRS-80 Color Computer (aka: CoCo). He shared with me the nuances of writing BASIC and it wasn't long before I was in the back seat of the school bus scribbling, on a pad of paper, the code I would later type. My father demonstrated that while my friends were playing their Atari 2600 consoles, I had the unique opportunity to create my own games on the Coco. One of which provided a great friend of mine hours and hours of hilarity and entertainment. It wasn't long before my father was inviting me to tag along as he drove to the local high school where a gathering of fellow Coco enthusiasts assembled. In these meetings all in attendance would chat about their latest challenges and solutions. They would swap the labors of their sleepless nights eagerly gazing into their green and black screens. Friendships were built and business partners were developed. While these experiences at the time in my pre-teen mind were chalked up to simply sharing time with my father, it had a tremendous impact on me later in life. This past weekend I attended the Louisville SQL Saturday (#45). It was great to see that there were some who brought along their children. It is encouraging to see fresh faces in the crowd at our  monthly IndyPASS meetings. Each time I see the youthful eyes peering from the audience while the finer details of SQL Server is presented, I cannot help but to be transported back to the experiences that I enjoyed in those Coco days. It is exciting to think of how these experiences are impacting their lives and stimulating their minds. Some of these children have actually approached me asking questions about what was presented or simply bragging about their latest discovery in programming. One of the topics that arose in the "Women in Technology" session in Louisville, which was masterfully facilitated by Kathi Kellenberger, was exploring how we could ignite the spark of interest in databases among the youth. It was awesome to hear that there were some that volunteer their time to share their experiences with students. It made me wonder what user groups could achieve if we were to consider expanding our influence and community beyond our immediate peers to include those who are simply enjoying their time with their father or mother.

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  • Am I deluding myself? Business analyst transition to programmer

    - by Ryan
    Current job: Working as the lead business analyst for a Big 4 firm, leading a team of developers and testers working on a large scale re-platforming project (4 onshore dev, 4 offshore devs, several onshore/offshore testers). Also work in a similar capacity on other smaller scale projects. Extent of my role: Gathering/writing out requirements, creating functional specifications, designing the UI (basically mapping out all front-end aspects of the system), working closely with devs to communicate/clarify requirements and come up with solutions when we hit roadblocks, writing test cases (and doing much of the testing), working with senior management and key stakeholders, managing beta testers, creating user guides and leading training sessions, providing key technical support. I also write quite a few macros in Excel using VBA (several of my macros are now used across the entire firm, so there are maybe around 1000 people using them) and use SQL on a daily basis, both on the SQL compact files the program relies on, our SQL Server data and any Access databases I create. The developers feel that I am quite good in this role because I understand a lot about programming, inherent system limitations, structure of the databases, etc so it's easier for me to communicate ideas and come up with suggestions when we face problems. What really interests me is developing software. I do a fair amount of programming in VBA and have been wanting to learn C# for awhile (the dev team uses C# - I review code occasionally for my own sake but have not had any practical experience using it). I'm interested in not just the business process but also the technical side of things, so the traditional BA role doesn't really whet my appetite for the kind of stuff I want to do. Right now I have a few small projects that managers have given me and I'm finding new ways to do them (like building custom Access applications), so there's a bit here and there to keep me interested. My question is this: what I would like to do is create custom Excel or Access applications for small businesses as a freelance business (working as a one-man shop; maybe having an occasional contractor depending on a project's complexity). This would obviously start out as a part-time venture while I have a day job, but eventually become a full-time job. Am I deluding myself to thinking I can go from BA/part-time VBA programmer to making a full-time go of a freelance business (where I would be starting out just writing custom Excel/Access apps in VBA)? Or is this type of thing not usually attempted until someone gains years of full-time programming experience? And is there even a market for these types of applications amongst small businesses (and maybe medium-sized) businesses?

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  • Avoiding the Black Hole of Leads

    - by Charles Knapp
    Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions: Up to 90% of leads never make it to closure Sales works on only 11% of the leads supplied by Marketing Only 18% of the leads Sales accepts convert to opportunities Yet, 45% of prospects typically buy a product from someone within 12 months The root cause of these commonplace complaints is a disconnect between the funnels of marketing and sales. Unfortunately, we often see companies with an assortment of poorly integrated marketing tools. It takes too long and too many people to move the data around, scrub it, upload it from one system to another, and get it routed to the right sales teams. As a result, leads fall through the cracks, contextual information is lost, and by the time sales actually contacts a customer it may be too late. Sales automation alone is not enough. Marketing automation (including social) is not enough. Sales and Marketing must work together. It’s time to connect the silos of marketing and sales pipelines and analytics. It’s time for integrated Sales and Marketing automation. Integrated pipelines improve lead quality and timeliness. Marketing systems can track a rich set of contextual information about a prospect–self-disclosed information about interests, content viewed, and so on. This insight can equip the sales rep with rich information to make a face-to-face conversation more relevant and more likely to convert to the next stage in the sales process. Integrated lead to revenue (LTR) management provides end-to-end visibility, enabling the company to measure what is working. Marketing can measure its impact on revenue and other business outcomes, and sales can harness and redirect marketing investments to areas where they most help achieve sales objectives. It’s a win-win play. Marketing delivers more leads that are qualified, cuts cost per lead, and demonstrates a strong Return on Marketing Investment (ROMI). Sales spends more time with warm leads and less time on cold calls, achieves higher close rates, and delivers more revenue. Learn more by attending our Integrated Sales and Marketing session at the upcoming CloudWorld conferences. Or, visit our Sales and Marketing Cloud Service site for videos and other learning resources.

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  • Best Practices for High Volume CPA Import Operations with ebXML in B2B 11g

    - by Shub Lahiri, A-Team
    Background B2B 11g supports ebXML messaging protocol, where multiple CPAs can be imported via command-line utilities.  This note highlights one aspect of the best practices for import of CPA, when large numbers of CPAs in the excess of several hundreds are required to be maintained within the B2B repository. Symptoms The import of CPA usually is a 2-step process, namely creating a soa.zip file using b2bcpaimport utility based on a CPA properties file and then using b2bimport to import the b2b repository.  The commands are provided below: ant -f ant-b2b-util.xml b2bcpaimport -Dpropfile="<Path to cpp_cpa.properties>" -Dstandard=true ant -f ant-b2b-util.xml b2bimport -Dlocalfile=true -Dexportfile="<Path to soa.zip>" -Doverwrite=true Usually the first command completes fairly quickly regardless of the number of CPAs in the repository. However, as the number of trading partners within the repository goes up, the time to complete the second command could go up to ~30 secs per operation. So, this could add up to a significant amount, if there is a need to import hundreds of CPA in a production system within a limited downtime, maintenance window.  Remedy In situations, where there is a large number of entries to be imported, it is best to setup a staging environment and go through the import operation of each individual CPA in an empty repository. Since, this will be done in an empty repository, the time taken for completion should be reasonable.  After all the partner profiles have been imported, a full repository export can be taken to capture the metadata for all the entries in one file.  If this single file with all the partner entries is imported in a loaded repository, the total time taken for import of all the CPAs should see a dramatic reduction. Results Let us take a look at the numbers to see the benefit of this approach. With a pre-loaded repository of ~400 partners, the individual import time for each entry takes ~30 secs. So, if we had to import another 100 partners, the individual entries will take ~50 minutes (100 times ~30 secs). On the other hand, if we prepare the repository export file of the same 100 partners from a staging environment earlier, the import takes about ~5 mins. The total processing time for the loading of metadata, specially in a production environment, can thus be shortened by almost a factor of 10. Summary The following diagram summarizes the entire approach and process. Acknowledgements The material posted here has been compiled with the help from B2B Engineering and Product Management teams.

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  • Segmentation and Targeting: Your Tools for Personalizing the Online Customer Experience

    - by Christie Flanagan
    In order to deliver the kind of personalized and engaging online experiences that customers expect today, look to segmentation and targeting.  Segmentation is the practice of dividing your site visitors into distinct groups based on shared characteristics or behavior – for example, a segment may consist of site visitors who have visited pages related to certain product type, or they may consist of visitors within the same age group or geographic area.  The idea is that those within a segment are more likely to have common needs, problems or interests that can be served by your business. Targeting is the process by which the most relevant content, whether an article promotion or other piece of content, is delivered to your visitors based on their segment membership. Segmentation and targeting are used to drive greater engagement on your web presence by delivering content to your site visitors that is tailored to their interests, behavior or other attributes.  You may have a number of different goals for your segmentation and targeting efforts: Up-sell or cross-sell to your customers Conduct A/B testing on your offers and creative Offer discounts, promotions or other incentives for the time and duration that you specify Make is easier to find relevant information about products and services Create premium content model There are two different approaches you can take toward segmentation and targeting for you online customer experience initiatives. The first is more of a manual process, in which marketers manage the process of determining which segments to create and which content to target to those segments. The benefit of this approach is that it gives marketers a high level of control over the whole process which works well when you have a thorough understanding of your segments and which content is most likely to serve their needs.  Tools for marketer managed segmentation and targeting are often built right in to your WEM platform, as they are with Oracle WebCenter Sites. The downside is that the more segments and content that you have, the more time consuming and complicated in can be to manage manually.The second approach relies on predictive intelligence to automate the segmentation and targeting process.  This allows optimization of the process to occur in real time. This approach helps reduce the burden of manual segmentation and targeting and can result in new insights into segments that you may never have thought of on your own.  It also provides you with the capability to quickly test new offers and promotions on your site.  Predictive segmentation and targeting can be achieved by using Oracle WebCenter Sites and Oracle Real-Time Decisions together. *****Get a taste for how Oracle WebCenter Sites and Oracle Real-Time Decisions combine to deliver powerful capabilities for predictive segmentation and targeting by watching this on demand webcast introducing Oracle WebCenter Sites 11g or by reading IDC’s take on the latest release of Oracle’s web experience management solution.  Be sure to return to the Oracle WebCenter blog on Thursday for a closer look at how to optimize the online customer experience using these two products together.

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