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  • RightNow stunning references: Spotlight on "The Boston Globe"

    - by Richard Lefebvre
    The Boston Globe’s World Class Contact Center Improves Customer Service and Retention with Oracle Web, Mobile, and Social Media Solutions. “Oracle RightNow solutions help us deliver exceptional customer support to both print customers and our technology-savvy digital customers. Whether customers are chatting online with an agent or finding answers from their mobile devices, Oracle RightNow solutions help our clients get the information they need anytime, anywhere.” ? Robert Saurer, Director of Customer Care and Marketing, The Boston Globe Read the full Press Release here

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  • How do I add a one-to-one relationship in MYSQL?

    - by alex
    +-------+-------------+------+-----+---------+-------+ | Field | Type | Null | Key | Default | Extra | +-------+-------------+------+-----+---------+-------+ | pid | varchar(99) | YES | | NULL | | +-------+-------------+------+-----+---------+-------+ 1 row in set (0.00 sec) +-------+---------------+------+-----+---------+-------+ | Field | Type | Null | Key | Default | Extra | +-------+---------------+------+-----+---------+-------+ | pid | varchar(2000) | YES | | NULL | | | recid | varchar(2000) | YES | | NULL | | +-------+---------------+------+-----+---------+-------+ 2 rows in set (0.00 sec) This is my table. pid is just the id of the user. "recid" is a recommended song for that user. I hope to have a list of pid's, and then recommended songs for each person. Of course, in my 2nd table, (pid, recid) would be unique key. How do I do a one-to-one query for this ?

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  • Which database I can used and relationship in it ??

    - by mimo-hamad
    My projece make me confused which I didn't find clear things that make me understand the required database and the relationships in it So, would a super one help me to solve it ?!! ;D this is required: 1) Model the data stored in the database (Identify the entities, roles, relationships, constraints, etc.) 2) Write the Oracle commands to create the database, find appropriate data, and populate the database 3) Write five different queries on your database, using the SELECT/FROM/WHERE construct provided in SQL. Your five queries should illustrate several different aspects of database querying, such as: a. Queries over more than one relation (by listing more than one relation in the FROM clause) b. Queries involving aggregate functions, such as SUM, COUNT, and AVG c. Queries involving complicated selects and joins d. Queries involving GROUP BY, HAVING or other similar functions. e. Queries that require the use of the DISTINCT keyword. And this the condition that we need to determine it to solve the required Q's above : 5) It is desired to develop an Internet membership club to buy products at special prices online. To join, new members must be referred by another existing member of the club. The system will keep the following information for each member: The member ID, referring member, birth date, member name, address, phone, mobile, credit card type, number and expiration date. The items are always shipped to the member's address noted in the membership application. The shipping fees will differ for each order.For each item to be requested, the member will select an item from a long list of possible items. For each item in the database, we store an item ID, an item name, description, and list price. The list price will be different from the actual sale price. The available quantity and the back-ordered quantity (the back-ordered quantity is the quantity on-order by the club from its suppliers) is also noted

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  • Oracle’s Visual CRM Solution

    Visual CRM adds the powerful visualization and document centric collaboration capabilities of Oracle’s AutoVue to Oracle’s best-in-class CRM solutions. By introducing a visual aspect to call center, field service, and ordering processes, Visual CRM helps teams provide faster responses to customer issues, optimize field service performance, and shorten ordering cycles while minimizing order errors.With Visual CRM, organizations can achieve improved customer service levels and field service operations which help drive margin, top line revenue, and customer retention.

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  • Would this be considered Single Tenant or Multi-Tenant?

    - by Amy Anuszewski
    I'm sorry for this dumb, basic vocabulary question, but I've managed to confuse myself. As a company, we lease a managed server from a provider. In that sense, our server is a single tenant server. On this server, we have multiple customer databases. Each customer has its own database. We have been asked by a customer if we are a single tenant or a multi-tenant solution. From our perspective, we are the sole tenant of the server. But, what is the correct answer to the customer?

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  • The Minimalist Approach to Content Governance - Create Phase

    - by Kellsey Ruppel
     Originally posted by John Brunswick. In this installment of our Minimalist Approach to Content Governance we finally get to the fun part of the content creation process! Once the content requester has addressed the items outlined in the Request Phase it is time to setup and begin the production of content.   For this to be done correctly it is important the the content be assigned appropriate workflow and security information. As in our prior phase, let's take a look at what can be done to streamline this process - as contributors are focused on getting information to their end users as quickly as possible. This often means that details around how to ensure that the materials are properly managed can be overlooked, but fortunately there are some techniques that leverage our content management system's native capabilities to automatically take care of some of the details. 1. Determine Access Why - Even if content is not something that needs to restricted due to security reasons, it is helpful to apply access rights so that the content ends up being visible only to users that it relates to. This will greatly improve user experience. For instance, if your team is working on a group project many of your fellow company employees do not need to see the content that is being worked on for that project. How - Make use of native content features that allow propagation of security and meta data from parent folders within your content system that have been setup for your particular effort. This makes it painless to enforce security, as well as meta data policies for even the most unorganized users. The default settings at a parent level can be set once the content creation request has been accepted and a location in the content management system is assigned for your specific project. Impact - Users can find information will less effort, as they will only be exposed to what they need for their work and can leverage advanced search features to take advantage of meta data assigned to content. The combination of default security and meta data will also help in running reports against the content in the Manage and Retire stages that we will discuss in the next 2 posts. 2. Assign Workflow (optional depending on nature of content) Why - Every case for workflow is going to be a bit different, but it generally involves ensuring that content conforms to management, legal and or editorial requirements. How - Oracle's Universal Content Management offers two ways of helping to workflow content without much effort. Workflow can be applied to content based on Criteria acting on meta data or explicitly assigned to content with a Basic workflow. Impact - Any content that needs additional attention before release is addressed, allowing users to comment and version until a suitable result is reached. By using inheritance from parent folders within the content management system content can automatically be given the right security, meta data and workflow information for a particular project's content. This relieves the burden of doing this for every piece of content from management teams and content contributors. We will cover more about the management phase within the content lifecycle in our next installment.

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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Richard Lefebvre
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

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  • Sample domain model for online store

    - by Carel
    We are a group of 4 software development students currently studying at the Cape Peninsula University of Technology. Currently, we are tasked with developing a web application that functions as a online store. We decided to do the back-end in Java while making use of Google Guice for persistence(which is mostly irrelevant for my question). The general idea so far to use PHP to create the website. We decided that we would like to try, after handing in the project, and register a business to actually implement the website. The problem we have been experiencing is with the domain model. These are mostly small issues, however they are starting to impact the schedule of our project. Since we are all young IT students, we have virtually no experience in the business world. As such, we spend quite a significant amount of time planning the domain model in the first place. Now, some of the issues we're picking up is say the reference between the Customer entity and the order entity. Currently, we don't have the customer id in the order entity and we have a list of order entities in the customer entity. Lately, I have wondered if the persistence mechanism will put the client id physically in the order table, even if it's not in the entity? So, I started wondering, if you load a customer object, it will search the entire order table for orders with the customer's id. Now, say you have 10 000 customers and 500 000 orders, won't this take an extremely long time? There are also some business processes that I'm not completely clear on. Finally, my question is: does anyone know of a sample domain model out there that is similar to what we're trying to achieve that will be safe to look at as a reference? I don't want to be accused of stealing anybody's intellectual property, especially since we might implement this as a business.

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  • Django many-to-many relationship to self with extra data, how do I select from a certain direction?

    - by Jake
    I have some hierarchical data where each Set can have many members and can belong to more than one Set(group) Here are the models: class Set(models.Model): ... groups = models.ManyToManyField('self', through='Membership', symmetrical=False) members = models.ManyToManyField('self', through='Membership', symmetrical=False) class Membership(models.Model): group = models.ForeignKey( Set, related_name='Members' ) member = models.ForeignKey( Set, related_name='Groups' ) order = models.IntegerField( default=-1 ) I want to know how to get all the members or all the groups for a Set instance. I think I can do it as follows, but it's not very logical, can anyone tell me what's going on and how I should be doing it? # This gives me a set of Sets # Which seems to be the groups this Set belongs to set_instance.set_set.all() # These give me a set of Memberships, not Sets set_instance.Members.all() set_instance.Groups.all() # These they both return a set of Sets # which seem to be the members of this one set_instance.members.all() set_instance.groups.all()

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  • How to dynamically order many-to-many relationship in JPA or HQl?

    - by Indrek
    I have a mapping like this: @ManyToMany(cascade = CascadeType.PERSIST) @JoinTable( name="product_product_catalog", joinColumns={@JoinColumn(name="product_catalog", referencedColumnName="product_catalog")}, inverseJoinColumns={@JoinColumn(name="product", referencedColumnName="product")}) public List<Product> products = new ArrayList<Product>(); I can fetch the products for the catalog nicely, but I can't (dynamically) order the products. How could I order them? I probably have to write a many-to-many HQL query with the order-by clause? I though of passing the orderBy field name string to the query, or is there a better solution? Tables are: products, product_catalog, product_product_catalog (associative table) P.S. Using Play! Framework JPASupport for my entities.

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  • In SqlAlchemy, how to ignore m2m relationship attributes when merge?

    - by ablmf
    There is a m2m relation in my models, User and Role. I want to merge a role, but i DO NOT want this merge has any effect on user and role relation-ship. Unfortunately, for some complicate reason, role.users if not empty. I tried to set role.users = None, but SA complains None is not a list. At this moment, I use sqlalchemy.orm.attributes.del_attribute, but I don't know if it's provided for this purpose.

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  • How to customize web-app (pages and UI) for different customers

    - by demoncodemonkey
    We have an ASP.NET web-application which has become difficult to maintain, and I'm looking for ideas on how to redesign it. It's an employee administration system which can be highly customized for each of our customers. Let me explain how it works now: On the default page we have a menu where a user can select a task, such as Create Employee or View Timesheet. I'll use Create Employee as an example. When a user selects Create Employee from the menu, an ASPX page is loaded which contains a dynamically loaded usercontrol for the selected menuitem, e.g. for Create Employee this would be AddEmployee.ascx If the user clicks Save on the control, it navigates to the default page. Some menuitems involve multiple steps, so if the user clicks Next on a multi-step flow then it will navigate to the next page in the flow, and so on until it reaches the final step, where clicking Save navigates to the default page. Some customers may require an extra step in the Create Employee flow (e.g. SecurityClearance.ascx) but others may not. Different customers may use the same ASCX usercontrol, so in the AddEmployee.OnInit we can customize the fields for that customer, i.e. making certain fields hidden or readonly or mandatory. The following things are customizable per customer: Menu items Steps in each flow (ascx control names) Hidden fields in each ascx Mandatory fields in each ascx Rules relating to each ascx, which allows certain logic to be used in the code for that customer The customizations are held in a huge XML file per customer, which could be 7500 lines long. Is there any framework or rules-engine that we could use to customize our application in this way? How do other applications manage customizations per customer?

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  • Convert MSAccess Project Management Application to PHP/MySQL: Which Methodology?

    - by zzapper
    I've got to convert a not terribly complicated bespoke project management system from MsAccess Application to PHP/MySQL. I've been programming for donkey's years but embarrassingly know practically nothing about modern methodologies. So the old 'learning curve' versus 'improved efficiency' conundrum rears its ugly head once again. Although I've Googled up some stuff I don't want to prejudice your suggestions, where would you start, I'm at your mercy?

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  • what's the best practice to config Hibernate-Spring for multiple database relationship?

    - by nazila
    We have a main mysql database which all of the applications within our organization need the data within this database. How can I config my java web application to use this database with it's specific database when I use Spring and Hibernate within my application? How can I config JPA annotations for example between CONTRACT table within my database and COUNTRY table within our main database? what's the best practice to do this?

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  • Two New CRM USER Communities just launched

    - by Divya Malik
    Here comes an announcement from Chris Gallen, from our Support Services team. For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are important to you. These communities are for Sales & Marketing and  Telesales  The Sales & Marketing community is open to discuss a wide range of topics from Oracle Sales, Sales Online, Territory Management, Partner Management, Leads Management, Sales Offline, Sales for Handhelds, Sales Foundation, and Oracle Marketing. Some possible topics include Oracle Sales Implementations, TCA and DQM Integrations, Territory Management Setups and Definitions, Product Catalog Integrations, Sales Forecasting, Lead and Opportunity management, Sales Manager and Sales User responsibilities and Reports, Resource Management including Roles and Groups, Oracle Sales Personalizations, Concurrent Requests for Sales Reps and Sales Manager Dashboards, Integration with Quoting, Proposals, General Ledger, Advanced Product Catalog, CRM Resource Administration, etc. The Telesales community is available to discuss topics such as Customer/Org/Person/Party Relationships, TCA/DQM Integration, Lead and Opportunity Management, Universal Work Queue, Universal Search Features, Purchase Items/Product Integration, eBusiness Center Setup Issues, Interactions, Tasks and Notes Integrations, and Form Personalizations. How Can You Get Started? Here are the two ways to get engaged. A) Click here to access all our communities  OR B) My Oracle Support as follows: Log into My Oracle Support (Flash or Classic).                                                                                                                           Click the "Community" link at the top of the page. Click [Enter Here] on the following page. Select the community from the "My Communities" list on the top-left. Take advantage TODAY!

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  • How can one describe a rock-paper-scissors relationship between 3 items?

    - by Madara Uchiha
    Let's say I have the following structure: abstract class Hand {} class Rock extends Hand {} class Paper extends Hand {} class Scissors extends Hand {} The goal is to make a function (or a method) Hand::compareHands(Hand $hand1, Hand $hand2), which would return the winning hand in a rock-paper-scissors match. That would be very easy with a bunch of ifs, but the point is to have a more robust structure, that's relying on polymorphism rather than on procedural code. P.S. this is done in actual production code, if someone is asking. This isn't some sort of challenge or homework. (It's not really rock-paper-scissors, but you get the point).

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  • In which controller do you put the CRUD for the child part of a relationship?

    - by uriDium
    I am using ASP.Net MVC but this probably applies to all MVC patterns in general. My problem, for example I have companies and in each company I have a list of contacts. When I have selected a company I can see its details and a list of the contacts for that company. When I want to add a new contact for that company, should the implementation of that action go into the company controller as an "AddContact" action or should it go into the contact controller into a "New" action and we pass the Company ID in the URL? What is the usual way of dealing with this sort of thing in ASP.Net MVC? Is there a better stategy?

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  • Inventory Consignment Flow

    - by ipohfly
    Not sure whether this is the right place to ask this question, but here goes.. Currently I have requirement to add support for consignment transaction in our inventory module. I have a very limited understanding of what consignment means in inventory, i.e. Customer get stocks/products from Seller without actually buying them, the product just resides in the Customer's inventory and it's still owned by the Seller. Only when the Customer actually buy the stocks then only will the ownership of the stock is transferred. The issue is i can't imagine how the data will be presented to both the Customer and the Seller. What i know is that i would need to deduct the stock from the Seller's inventory when the Customer raise a request to get the stock through consignment, but what about the 'ownership' of the stocks/products? Does that mean i would need to create another column in my table to state that for each inventory it is owned by who? Anywhere i can get information on how i should work out an inventory module like this? Thanks.

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