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• creating decision tree based troubleshooting documentation?

  - by Joseph

  We troubleshoot a lot of server and network issues and follow a loose set of steps on what to do in different cases. With more and more people and responsibility, the need for standardization is needed so we don't miss something. I know I could accomplish what I want using flowcharts, but I'd like to do something similar to a "Choose Your Own Adventure" style. I think this is pretty much the same as what support call centers seem to do. Are there any tools to make creating such documentation easier? I'm looking for a web based approach if possible.

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• upgrading my computer system for office use

  - by denise ellul

  Presently I have the under-mentioned computer system. What should be changed and upgraded with the following products that I own presently? I am interested in performance issues related to cache memory, bus speed, RAM, CAS latency as well as other considerations. Thanks for your help. Processor (CPU): Intel Celeron Dual Core E3300 2.5 GHz Motherboard: Asus P5QPL-AM G41 Main Memory (RAM): 2 GB Team Elite DDR2 PC8000 Case: Coolermaster RC330 Power Supply Unit: 500W EZ-Cool Standard Storage Device (Hard Drive): 500GB Samsung Video Card: Intel GMA X4500 (On-board) Optical Drive: LG GH22NS50 Sound Card: AC 97 (On – board) Card Reader: Akasa Black TFT Monitor: 19” View Sonic Speakers: Logitech S120 2.0

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• Windows Server 2008 Antivirus Software with an API

  - by Dave Jellison

  I'm looking for an Antivirus package that is compliant with Windows Server 2008. That's not the hard part. What I need is an API layer on the Antivirus that i can call from managed .net code. For example: I am developing an Asp.Net (C#) website that allows users to upload files to the web server which the web site resides on. We have full control of the server so there are no security/rights issues on the server. I need to be able to run the antivirus algorithm on the newly uploaded files without (hopefully) shelling out to a command-ilne version of the software. Does anyone know of such a package?

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• Snow Leopard, PHP, and MySQL

  - by Peter

  I have just installed Snow Leopard and now my PHP/MySQL program ends in a "Segmentation fault". I have been searching the web for a solution, I realize that there are some issues with SL/PHP/MySQL, but I have not found anything that works yet. I downloaded the binary MySQL package mysql-5.1.42-osx10.6-x86_64. I have updated the php.ini file as suggested at various posts. When I run PHP and connect to the MySQL server the behavior is a bit random. In many cases it works fine to connect and read data. In my specific case the PHP program constructs a LOAD DATA LOCAL INFILE ... statement to load data from a text file. It should do several such queries after each other in a loop. It works one time but the halts in a "Segmentation fault". The program worked fine in Leopard, but not now. My versions are: OS 10.6.2, PHP 5.3.0, MySQL 5.1.42

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• Eliminating "phantom" or "ghost" clicks on my Mac Pro

  - by fbrereto

  Recently on my Mac Pro I have been experiencing phantom clicks and other strange behaviors. I have been rummaging through my system preferences to try and root out possible causes, and recently came across a strange finding in the Exposé panel (the keyboard modifiers are there from my taking the screenshot): I have had a Logitech 2-button mouse with a mouse wheel for years, and have never had a problem with it in the past. In addition I am running OS X 10.6.8 and have not had any issues like this up to this point. Is this a known issue? Is the extensive mouse listing a red herring? Are there any fixes for either issue?

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• How do I find out if mod_security is installed on my apache server?

  - by Haluk

  How can I find out if mod_security is installed on my apache server? I would also like to learn its version. I'm having some upload issues and I tried to disable mod_security using .htaccess. But that started producing 500 internal server errors. I read somewhere that depending on my mod_security version I might not be able to disable it using .htaccess. So I would like to understand if I have mod_security installed and what version it is. I'm on a centos 5 box. Thanks! UPDATE -1 xxxxxxxxxxxxx Does the below output mean I do not have mod_security installed? [root@u11 htdocs]# httpd -l Compiled in modules: core.c prefork.c http_core.c mod_so.c

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• diagnosing random power down crashes on a hackintosh [closed]

  - by Iain

  I have a hackintosh running on a Gigabyte P55M UD2. It has run without a single issue as a hackintosh for about 9 months, and the machine is about 2.75 years old. Never had issues when it was just linux box. Power supply is 750 Watts. It recently started spontaneously rebooting, no seeming connected to any particular use case or ram/cpu load. There is no hanging or anything, just suddenly acts like the power went out. The frequency of which seems to be increasing. I've tried using just one of each of the two ram sticks, and it happens with either one in. I'm not sure what to try next, is there some way of determinging whether it's a mobo, cpu, or powersupply issue short of replacing them all? thanks! Iain

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• Windows 7, weird/annoying explorer problem

  - by Shiki

  First of all, I'm asking the moderators if you could summarize my problem in the Title and modify it according to that. Thanks in advance and sorry, my english is not that good. The problem. It happened on two of my machines already. Once it happens there are many problems with explorer. I'll try to describe at precisely I just can. So. Basically when you create a new folder, you have to hit the enter key TWICE because first it'll throw an error that "there is no such file..". Okay. Then if you try to delete some, this happens also. Renaming is the same. Here is an example. I tried adding a "2" to the end of the folder name, hit enter and got this. Here I can press cancel, nothing happens. If I press retry, the popup disappears and it'll finally change the folder name. I can't come up with anything for this. Using BitDefender (registered, full protection), Windows 7 x86 Ultimate retail (boxed, english version). The other PC had the same anti-virus protection , but it have a Windows 7 x64. Both systems are activated, updated totally. I don't remember installing any new stuff on the PCs. All the stuff on the PCs are legal, no cracked / any other software present. It just happened, so to say. Already reinstalled the other PC because I thought * I * messed up something and its just something FUBAR. However, I dont want to reinstall my laptop also. Any ideas are welcome. (Today I had a strange bug. Windows Explorer had 1.0+gb memory usage with 100% cpu. Killed it, launched a new explorer.exe and thats all. Nothing changed, but it may worth a try. The other PC did NOT have this problem, ever.) Isn't there a registry fix for this or something? :/

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• PacketFence Installation?

  - by Charles Miton

  So I've stumbled across PacketFence during my search for a decent Network Access Control system. After doing a little research about it's capabilities I've come to realize it's meets all the requirements that I was looking for. Unfortunately, being primarily a MS Administrator, I'm having many issues trying to successfully getting it up and running. Is there anyone or any place that has a step-by-step tutorial on how to do this? I love the prospect of using Open Source software, but need some help jumping this particular hurdle. I'm trying to use CentOS for the OS but I'm open to alternatives if thats what it takes to get this system up and running.

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• Google Apps for Business on a separate infrastructure?

  - by dustin

  Does anyone know if Google Apps for Business edition hosts the apps (gmail, calendar, etc.) on a physically separate infrastructure than the Standard (free) infrastructure? We've been growing increasingly annoyed with the lost/severely delayed email messages, downtime, etc. of Google Apps (standard) over time, and we are wondering if moving to the paid version would bring any benefits. Specifically, if the Business edition is not in some way on a different physical infrastructure, and we are in essence paying for a few small perks but still run on the usual standard/free setup, then we would probably have the same (or just as many) issues with the Business version. I've emailed Google's sales team responsible for GApps, but haven't heard anything back in 4 days, which already doesn't speak well for the service. So, anyone have any insight into this? Thanks in advance for any and all help :)

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• IIS Redirect a sub directory to an external URL

  - by Will Hancock

  Hi forgive my ignorance for I am a humble client side developer... I am a webapp made up of static HTML and JS. But I want to call an external service via AJAX, this causes some issues with CORS or Cross Domain policy on the browser. So I need to make a request to MY server http://dev.webapp.com/service So I want to redirect the /service on the server to http://externaldata.com/service And return the result. The Mac boys have acheived this in Apache with a proxy pass: ProxyPass /service http://externaldata.com/service Can anybody help with how to do this in IIS? I have found articles about ARRs and Reverse Proxy, terms that are alien and seem too complicated. As a humble webdev can I do this using IIS GUI?

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• How to make AD highly available for applications that use it as an LDAP service

  - by Beaming Mel-Bin

  Our situation We currently have many web applications that use LDAP for authentication. For this, we point the web application to one of our AD domain controllers using the LDAPS port (636). When we have to update the Domain Controller, this has caused us issues because one more web application could depend on any DC. What we want We would like to point our web applications to a cluster "virtual" IP. This cluster will consist of at least two servers (so that each cluster server could be rotated out and updated). The cluster servers would then proxy LDAPS connections to the DCs and be able to figure out which one is available. Questions For anyone that has had experience with this: What software did you use for the cluster? Any caveats? Or perhaps a completely different architecture to accomplish something similar?

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• Outlook rules not working together

  - by JBurace

  I have multiple Outlook (2010) rules and these 2 are having issues together: Rule 1: Apply this rule after the message arrives with blahname in the sender's address and move it to the BlahBox folder. Rule 2: Apply this rule after the message arrives from [email protected] move it to the NoReply folder. If I have rule 1 above rule 2, only rule 1 works (noreply emails stay in the Inbox folder). If I swap and have rule 2 above rule 1, only rule 2 works (blahname emails stay in the Inbox folder). What am I doing wrong; how can I fix this so it applies both rules on incoming email? I'm fairly certain the two rules should never intersect (blahname != domain.com). Also I do not have "this computer only" checked on any rules, I avoid client-only rules.

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• Moving distribution lists in Public Folders to Sharepoint Contacts?

  - by Mike

  Now I know that if I connect to contact list in Sharepoint and drag and drop everything from the Exchange Public Folder contact list to the Sharepoint Contact list (connected through Outlook) it will transfer everything in the contact list to the sharepoint contact list. What about distribution lists? Has anyone had a workaround for this? If a contact list is full of distribution lists the Contacts won't migrate over and the Sync Issues - Local Failures folder is populated with all the distribution lists that couldn't be migrated. Is there a way to migrate distribution lists? Any ideas how to set up the sharepoint contact list like a public folder contact list of distrubition lists? How would that contact list look on sharepoint? Should I just leave the contact lists that have distribution lists on public folders?

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• Why would a FaceBook application "work" on a profile, but not a page?

  - by edt

  I made a FaceBook application that works fine on profiles, but I can't figure out how to get it to show on a FaceBook page. For example, after I visit the application canvas URL, allow the application, then edit application settings and "add" to box and tab view... I cannot click the "plus" symbol to the left of the tabs in order to add a tab for the application. It does not appear in the list of available applications. Meanwhile, the application is working/showing up on profiles with no issues. I DID check the "Installable to Pages" checkbox on the application (authentication tab) settings. What could cause this? Here is the application canvas URL: http://apps.facebook.com/russian_girls/

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• Why do I get "General Failure" when pinging host name on a Win 7 node on the network?

  - by hydroparadise

  This is a very peculiar problem with a station on our network. The client pc is running Windows 7 Pro. What makes this problem interesting is that this client is the only node on the network that seems to be experiencing this proglem. When I try to ping a specific Win 08 server by host name, I get an IPv6 address and get General failure. But when I ping it's IPv4 address, it responds just fine. My first thought would check the DNS server the name resolutions to see what would be going on, but the problem begs the quesion, why does the station get an IPv6 address back and fails as opposed to using the IPv4 settings (which are static btw). What gives? I am including a screen shot of trying the one specific server and failing while trying another server with success. All other nodes on the network don't have problems communicating with the server the one station is having issues with.

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• tradeoffs of iSCSI vs. AFP when using Time Machine with a NAS?

  - by Ajit George

  I'm setting up a home NAS device (Synology DS409) that I'm planning to use for Time Machine backups (amongst other things). What are the tradeoffs between using iSCSI or AFP to mount the backup volume? The Synology wiki suggests that iSCSI is better if the Mac will be frequently disconnected from the network or sleeping, from the point of view of the volume automatically remounting. What about filesystem consistency? Given that unplugging a USB drive without properly unmounting it often requires the Time Machine volume to be repaired, would iSCSI have the same issues?

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• Date header returned by IIS7 is wrong

  - by James Hollingworth

  I am serving an ASP.NET application from IIS 7 but we are experiencing some weird cookie issues. The code works fine in other environments so we are assuming this is specific to this server (related question). We have been looking at the http headers returned and someone pointed out that the date http header is showing the 1st of Jan rather than today's date (so far it always shows that date regardless of what the current date is). The system clock is set correctly (and we can print out the current time/date via DateTime.Now correctly as well) so we can't work out why it's now working. Does anyone have any ideas? Is this a red-herring? Thanks, James

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• Sharing a wifi connection between different user profiles on Windows XP

  - by crowne

  I've set-up two separate user profiles on an old laptop running Windows-XP, and noted the following strange behaviour. When the wireless network is setup using WEP both user profiles can connect to the internet and I can switch between user profiles, without network connectivity issues. However when I changed the wireless security to WPA2, the first user to connect gets access to the internet, when switching to the second profile the connection fails. The behaviour is the same regardless of which of the two profiles logs on first. I also tried this with one user with admin rights and one without, and got the same result. I'm not too concerned about a fix for this other than forcing the users to log-off when sharing the laptop, but I'd be interested to know if anyone can corroborate my findings. The network config was done using Intel® PROSet/Wireless.

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• Experiences with Google TiSP?

  - by Zypher

  i got an email from google a couple of hours ago (around 12AM EST today) that Google's TiSP service is now available in my area. this seems like a great deal compared to my cUrrent 16Mbps cable coNction at work, however i'm a lIttle nervous about the fact that linux support is "Coming soon". i was wOndering if anyone had successfully installed this system and gotten it woRking with their linux infrastructure? I'm assuming that there shouldn't be any issues siNce we have an ASA in front of our internet. TiSP Shouldn't care what is behind that. Any insight would be greatly appreciated!

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• Tomcat log include servlet context

  - by Kris

  I have a Tomcat instance running several websites. Recently I've been trying to deal with the various error messages that wind up in the Tomcat log file (catalina.out). None of the issues are affecting the websites, but all the noise is making it difficult to see actual problems. My problem is that frequently the message is being emitted by a library that is used by multiple webapps. Unless a stacktrace is included (which it often isn't) I can't tell which webapp is responsible without a lot of digging. So the question is, can I somehow configure Tomcat to include the servlet context in the log file? Or perhaps have different log files per context?

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• dell vostro 1310 with nVidia 8400M display problem

  - by Arthur

  Hi everyone, i hope someone can help me with this problem. I have a Dell vostro 1310 Laptop with 32 bit vista and a 8400M nVidia chip. Recently i have noticed performance issues when my girlfriend was playing Sims 3, and then one day i turned it on and all i got was a thick white line at the bottom of the screen. i heard the OS start up so automatically i thought it was a damaged screen, but i had doubts so i plugged it into an external display via the vga port. it worked but everything appart worm the OS choice menu looks distorted beyond belief. even the bios screen had multicoloured lines running down the screen. The resolution is non existant, the screen only shows a 256 colour pallette and is heavily distorted. i barely managed to get to the device manager where i found the gfx card with an exclamation mark. does anybody have suggestions? should i buy a new mobo or are repairs possible? thanks in advance

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• Format External HD on Airport Extreme Base Station?

  - by David.Chu.ca

  I just got an Airport Extreme Base Station. I am planning to use this one replace my current Linksys router. This works fine. My another purpose of getting this device is to use its USB port to connect to several external HDs as my backup Time Machine. I can see one 500GB HD through Airport Base Station. However, I cannot format it by using Disk Utility. What I did is to connect the HD to my iMac directly first and then clean and format the disk by Disk Utility application. Then I move the HD to the Airport Base Station. After that I can designate the HD as my Time Machine destination. Is there any way to format the HD connected to Airport Base Station? Any issues to use an external HD through Airport Base Station for Time Machine backups?

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• What settings need to be changed to allow EC2 instances to use Amazon's Route 53 for DNS?

  - by ks78

  I have a number of Amazon EC2 instances, all running Ubuntu, which I'd like to configure to use Amazon's Route 53. I setup a script, following Shlomo Swidler's article, but ran into script-related issues, which were answered here. Now, I have the script working, but my instances are still not able to access Route 53's DNS. By this I mean, they are not able to resolve hostnames to IP addresses. My instances are currently configured with the DNS server IP address Amazon pushes out to them by default, does that need to be changed when using Route 53? I'm also IP-restricting my instances using the Security Groups. Could that be the problem? Is there a certain IP address or port I should open to allow communication with Route 53? It seems that DNS requests should be originating from my instances so the Security Groups shouldn't be an issue, but I've been wrong before. If anyone has any ideas, I'd really appreciate it.

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• How long do managed gigabit ethernet switches take to boot up?

  - by Warren P

  One critical drawback that I have found in researching managed-switches, and one that I have some past experience with is that anything with "lots" of firmware is going to have lots of issues associated with that firmware. We are in the middle of researching rackmount gigabit switches (48 port). It looks like for 48 ports, our only choice is managed switches (Dell, Cisco/Linksys,HP, etc). What I want to know, that I can not find out much about is the boot-time for various managed switches. If you own one, can you please answer with the model number, and the cold boot time in seconds. I have read online that Linksys (now Cisco) SRW series sometimes take almost 5 minutes before they are fully booted up, and that is an unacceptable cost for us. I particularly want to know about Dell PowerConnect managed switch bootup time (model 3548 and 5448), and would like to confirm the 5-minute boot time on the SRW2048 or similar model, and any HP ProCurve boot up times. The composite of all those figures ought to form an interesting overall performance picture.

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