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  • Looking for 'WinHlp32.exe compatible' replacement for free redistribution under vista and windows 7

    - by richardboon
    Our software installs a package of legacy software for the client, some of it has old hlp file from 3rd party vendor requiring winhlp32.exe (note: we have no legal right to modify the hlp). Those client may only have cd/dvd and might not have internet access, etc. So I need a free 'WinHlp32.exe compatible' replacement for our redistribution under vista and windows 7. Background of problem: -Microsoft stopped including the 32-bit Help file viewer in Windows releases beginning with Windows Vista and Windows Server 2008. -Starting with the release of Windows Vista and Windows Server 2008, third-party software developers are no longer authorized to redistribute WinHlp32.exe with their programs. http://support.microsoft.com/kb/917607

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  • Why would my domain admins turn of UAC?

    - by DanO
    I'm a developer of internal software in our company, I've gotten used to UAC in Win7, I prefer to run with in enabled so that our software works correctly with it enabled. Sysadmins have recently pushed out GPO that turns it off every time we log-in. (So I turn it back on every time I log in.) I can imagine some people are annoyed by it and turn it off, but is that really a good company-wide decision? anyone annoyed by it (local admins) would already have permission to turn it of themselves.. right? On the other hand we don't have to worry creating UAC friendly software if no workstations or servers have it enabled. Is there a good reason for doing this? Other than reducing help-desk calls from recent XP users? I can't see the upside of this decision, help me understand.

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  • How to correct a junior, but encourage him to think for himself? [closed]

    - by Phil
    I am the lead of a small team where everyone has less than a year of software development experience. I wouldn't by any means call myself a software guru, but I have learned a few things in the few years that I've been writing software. When we do code reviews I do a fair bit of teaching and correcting mistakes. I will say things like "This is overly complex and convoluted, and here's why," or "What do you think about moving this method into a separate class?" I am extra careful to communicate that if they have questions or dissenting opinions, that's ok and we need to discuss. Every time I correct someone, I ask "What do you think?" or something similar. However they rarely if ever disagree or ask why. And lately I've been noticing more blatant signs that they are blindly agreeing with my statements and not forming opinions of their own. I need a team who can learn to do things right autonomously, not just follow instructions. How does one correct a junior developer, but still encourage him to think for himself? Edit: Here's an example of one of these obvious signs that they're not forming their own opinions: Me: I like your idea of creating an extension method, but I don't like how you passed a large complex lambda as a parameter. The lambda forces others to know too much about the method's implementation. Junior (after misunderstanding me): Yes, I totally agree. We should not use extension methods here because they force other developers to know too much about the implementation. There was a misunderstanding, and that has been dealt with. But there was not even an OUNCE of logic in his statement! He thought he was regurgitating my logic back to me, thinking it would make sense when really he had no clue why he was saying it.

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  • How to write an autohotkey script to toggle the Show hidden files and folders setting?

    - by Oq
    I would like to make use of a hotkey to toggle the Show hidden files and folders setting. I want to use it on both windowsXp and Windows7. Here is what I got so far: #h:: RegRead, Showall_Status, HKEY_LOCAL_MACHINE, Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL, CheckedValue, If Showall_Status = 0 RegWrite, REG_DWORD, HKEY_LOCAL_MACHINE, Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL, CheckedValue, 1 Else RegWrite, REG_DWORD, HKEY_LOCAL_MACHINE, Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL, CheckedValue, 0 Return Problem is when I run the script it simply does nothing. Not sure what I am missing.

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  • Java vs. C# - Productivity perspective

    - by Edin Dazdarevic
    If you have a number of years experience in working with JAVA and a number of years experience in working with C# and .NET, I would value your opinion on software development productivity differences between these two environments. One of our customers is considering to technically replace their existing software solution. As the replacement will require approx. 10 - 15 man years work, a choice for JAVA or .NET, based on productivity differences between the them, may significantly influence the investment required and time-to-market. Would you be able to provide us, based on your honest and expert opinion, an indication of software development productivity differences between JAVA and C#/.NET? I would prefer to receive an answer as follows: My experience is based on X years experience working with JAVA and X years experience working with C#/.NET. JAVA is X% more productive then C#.NET or C#/.NET is X% more productive than JAVA if you take the the following into account . . . . . . . Thanks

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  • How come there is still so much programming work?

    - by jd_505
    First I'd like to say that I am not pretty sure that this question will meet the guidelines. I think it can goes under the "Freelancing and business concerns" bullet, but I am not sure. Anyway, I will give it a shot. I wonder how the programming jobs hasn't yet "dried" because of the software evolution, for example, I am a developer myself, which means that I do care about software (I mean I am not of the type of guys that needs a computer mainly to just browse the Internet), and still I wouldn't mind if I never receive any more updates on my Ubuntu machine. I find that it provides everything I need, and while the updates provide various bug fixes/improvements, I wouldn't mind using it with it's current state for the rest of my life, for 2 years of Ubuntu usage I have never bumped at a serious bug/problem. Another example is Windows, almost half of it's users still use XP, which is practically ancient, yet they find it satisfying all their needs (and I agreee with them). I could go with many more examples, but by now you are understanding my point and my question. While new "trends" appears all of the time (like a new mobile OS) which runs on new platforms and requires some fresh development work, still the majority of the software effort goes in to what I consider as "completed projects", or at least a state of a project which is enough to be considered as completed. Do you have an explanation ? I can't think of the right tags for this question, please edit it the way you find it to be most appropriate. Thanks.

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  • How do I make a Live USB without destroying my Windows computer?

    - by user71089
    Unlike every other post I have read, let me begin by saying that I am TERRIFIED of destroying my Windows 7 home system in the attempt of making a bootable Ubuntu Thumb Drive. I very specifically DO NOT want to attempt configuring a dual boot system. What I am seeking is a portable operating system on a thumb drive, through which I can run my COREL software via VirtualBox-4.1.16-78094-Win. I want to be able to use my own software on my work computer without any worries about screwing up the host system anywhere I go. Supposedly, I just made a bootable Thumb drive, having successfully loaded the ISO for ubuntu-12.04-desktop-i386 using Pendrivelinux's Universal-USB-Installer-1.9.0.1 However, all that I get is a Thumb Drive that wants to install Unbutu onto my PC's HDD. I am not finding any clear path to this end in the posts I am reading. Like it or not, Windows is a fact of life for me. The goal is to be able to use my software on my work PC without doing anything intrusive that will cost me my job. If I have a meltdown on my PC at home trying to make this happen, it will be nearly as bad. Is this even Do-Able? Can the process be made clear? Thank You, Ubuntu World ...!

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  • How do I remove Lenovo Veriface from the login screen?

    - by Xenorose
    I have a Lenovo laptop which came preloaded with Windows 7. Every time I start the computer and get to the Windows log-in screen (where you enter the user password) I get a message about Veriface software giving me the option to use it. I'd like to disable this. I went over the Program's settings and there is nothing that allows you to disable it from loading with Windows. Also, I thought that it might be a service to disable, but I don't see it in the list of services, nor is it in the list of start-up Processes (either in msconfig or in the registry). I'm considering uninstalling it completely, but since it's a part of the lenovo software pack that came with the computer and I do use some of these software, I'm not sure if uninstalling it might also remove wanted things (and uninstalling and reinstalling if needed seems like a mess). Anybody know if there's an easy way to achieve this?

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  • Ubuntu (i386 - 32bit) 12.04 LTS [DESKTOP] - Freezes During Preparing to Install

    - by Michael Ecklund
    I know this is for the Desktop version of Ubuntu, but I definitely plan on installing the server as well. I just want a GUI to manage my server. Here is what I have done: Placed Ubuntu i386/32bit 12.04 LTS [DESKTOP] disc in the disc tray. The disc loads fine. Clicked install Ubuntu. Without checking the download updates while installing or install this third-party software. Clicked continue. Mouse cursor turns to spinning circle and remains a spinning circle while the screen freezes its place at "Preparing to install Ubuntu". I tried not checking any of the boxes and clicking continue. I tried checking Download updates while installing. I tried checking Install this third-party software. I tried checking BOTH Download updates while installing AND Install this third-party software. Does anyone else face this very same issue? Is there a workaround for this problem? Do I need to use a lower version of Ubuntu? If so, which version do you recommend for my system specifications? My system meets the system requirements. Here are my exact system specifications. (Custom modifications: 320GBx2 HDD && 256MB AGP GFX card && 1GBx2 RAM)

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  • Load balanced proxies to avoid an API request limit

    - by ClickClickClick
    There is a certain API out there which limits the number of requests per day per IP. My plan is to create a bunch of EC2 instances with elastic IPs to sidestep the limitation. I'm familiar with EC2 and am just interested in the configuration of the proxies and a software load balancer. I think I want to run a simple TCP Proxy on each instance and a software load balancer on the machine I will be requesting from. Something that allows the following to return a response from a different IP (round robin, availability, doesn't really matter..) eg. curl http://www.bbc.co.uk -x http://myproxyloadbalancer:port Could anyone recommend a combination of software or even a link to an article that details a pleasing way to pull it off? (My client won't be curl but is proxy aware.. I'll be making the requests from a Ruby script..)

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  • USB Permission - Write protection

    - by dekhadmai
    I have an external harddisk and my friends asked for it. The point is I don't trust in his anti-virus software. Is there anyway to allow some folders (I prepare hdd space for him) to write-able and all others is read-only ? or is there a software that can do like this ? And it would be great if I can have full access on my computer ONLY (may be with some specific software on my PC) and without having to modify anything. I don't ask for hdd-encryption since I only want to limit the area of write-able folder (and allow my friend to read through all my data), later I can scan for virus myself only in that area ... scanning entire hdd with 500gb/friend is not fun at all ! Sorry if this doesn't seems like the programming questions. Any help would be appreciate, Thank you.

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  • How to reduce Fedora's disk size in VMware player.

    - by user428862
    I'm new to Fedora 14, vmware player. After getting Fedora up and running in VMware player. The disk size was 2.7 GB. After three hours of working with it, the disk size has bloated to 4.3 GB. I havent added software to account for the near doubling in size. How do I reduce the size back to 2.7GB range or lower. Im new to Fedora and superuser controls. Im removing more software than adding software. Is this a VMWARE problem or Fedora problem?

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  • When should I decline to make a requested change?

    - by reuscam
    I work on the software side of a company that provides custom hardware with software running on top of it. Often times the hardware is not engineered well. In those cases, I am often asked first to troubleshoot the problem - of course the symptom is always "your software crashed" or something along those lines. Just recently we had another one of these incidents where power on a USB line is not reliable, and it causes a USB device to fail. This causes a usability problem in one of our applications. I have been asked by upper management to handle this better - continually monitor the USB device, and if it disappears, then reboot, or try to reset it. Doing either of these is not guaranteed to fix anything. Ultimately, the real fix is to correct the reliability of the device from the hardware side. I could improve performance, but not to 100%, and of course I would be using my already limited time to bloat code and add yet another device monitoring thread. So with all that said, how do I make a good decision about when to say that this needs to be a hardware fix, and only a hardware fix? Can I approach this quantitatively, and come up with some sort of definitive yes/no test? I'm sure its not that easy.

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  • How come there is still so much programming work?

    - by jd_505
    I wonder why programming jobs haven't yet "dried up" because of the software evolution, for example, I am a developer myself, which means that I do care about software (I mean I am not of the type of guys that needs a computer mainly to just browse the Internet), and still I wouldn't mind if I never receive any more updates on my Ubuntu machine. I find that it provides everything I need, and while the updates provide various bug fixes/improvements, I wouldn't mind using it with its current state for the rest of my life, for 2 years of Ubuntu usage I have never bumped at a serious bug/problem. Another example is Windows, almost half of it's users still use XP, which is practically ancient, yet they find it satisfying all their needs (and I agree with them). I could go with many more examples, but by now you are understanding my point and my question. While new "trends" appears all of the time (like a new mobile OS) which runs on new platforms and requires some fresh development work, still the majority of the software effort goes in to what I consider as "completed projects", or at least a state of a project which is enough to be considered as completed. Do you have an explanation? I can't think of the right tags for this question; please edit it the way you find it to be most appropriate.

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  • Configure a warning when starting an application on Windows

    - by Guy
    I have some software that's licensed to be used on one computer at a time. It connects to a service and retrieves data from that service. If I start the application on a second computer then the first computer's data connection is terminated. There are times when I'll be running the software on Computer1 and it's doing some vital work with its data collection etc. and I'll forget that it's running there and start it on Computer2 causing Computer1's data connection to terminate etc. What I want to do is configure a warning on Computer2 so that each time I start this application it pops up a dialog box and says "Hey, this software might be running on another computer, are you sure you want to start it here?" I'm using Windows 7 on Computer2. Is there anyway for me to accomplish this task?

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  • Why would my domain admins turn off UAC? [closed]

    - by DanO
    I'm a developer of internal software in our company, I've gotten used to UAC in Win7, I prefer to run with in enabled so that our software works correctly with it enabled. Sysadmins have recently pushed out GPO that turns it off every time we log-in. (So I turn it back on every time I log in.) I can imagine some people are annoyed by it and turn it off, but is that really a good company-wide decision? anyone annoyed by it (local admins) would already have permission to turn it of themselves.. right? On the other hand we don't have to worry creating UAC friendly software if no workstations or servers have it enabled. Is there a good reason for doing this? Other than reducing help-desk calls from users recently upgraded from XP? I can't see the upside of this decision, help me understand.

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  • How to extract comment out of header file using python, perl, or sed?

    - by WilliamKF
    I have a header file like this: /* * APP 180-2 ALG-254/258/772 implementation * Last update: 03/01/2006 * Issue date: 08/22/2004 * * Copyright (C) 2006 Somebody's Name here * All rights reserved. * * Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * 1. Redistributions of source code must retain the above copyright * notice, this list of conditions and the following disclaimer. * 2. Redistributions in binary form must reproduce the above copyright * notice, this list of conditions and the following disclaimer in the * documentation and/or other materials provided with the distribution. * 3. Neither the name of the project nor the names of its contributors * may be used to endorse or promote products derived from this software * without specific prior written permission. * * THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND * ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE * ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE * FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL * DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS * OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) * HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT * LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY * OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF * SUCH DAMAGE. */ #ifndef HEADER_H #define HEADER_H /* More comments and C++ code here. */ #endif /* End of file. */ And I wish to extract out the contents of the first C style comment only and drop the " *" at the start of each line to get a file with the following contents: APP 180-2 ALG-254/258/772 implementation Last update: 03/01/2006 Issue date: 08/22/2004 Copyright (C) 2006 Somebody's Name here All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Please suggest an easy way to do this with Python, Perl, sed, or some other way on Unix. Preferably as a one-liner.

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  • Apache won't accept external requests

    - by Eric
    I am running Apache 2.2 on windows and I would like to access it remotely. Currently I can only access it from my local machine. I know the problem is not port forwarding because I tested it with other web servers (written in python). My httpd.conf file is below. I installed apache with the PHP installer. # # This is the main Apache HTTP server configuration file. It contains the # configuration directives that give the server its instructions. # See <URL:http://httpd.apache.org/docs/2.2> for detailed information. # In particular, see # <URL:http://httpd.apache.org/docs/2.2/mod/directives.html> # for a discussion of each configuration directive. # # Do NOT simply read the instructions in here without understanding # what they do. They're here only as hints or reminders. If you are unsure # consult the online docs. You have been warned. # # Configuration and logfile names: If the filenames you specify for many # of the server's control files begin with "/" (or "drive:/" for Win32), the # server will use that explicit path. If the filenames do *not* begin # with "/", the value of ServerRoot is prepended -- so "logs/foo.log" # with ServerRoot set to "C:/Program Files (x86)/Apache Software Foundation/Apache2.2" will be interpreted by the # server as "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/logs/foo.log". # # NOTE: Where filenames are specified, you must use forward slashes # instead of backslashes (e.g., "c:/apache" instead of "c:\apache"). # If a drive letter is omitted, the drive on which httpd.exe is located # will be used by default. It is recommended that you always supply # an explicit drive letter in absolute paths to avoid confusion. # # ServerRoot: The top of the directory tree under which the server's # configuration, error, and log files are kept. # # Do not add a slash at the end of the directory path. If you point # ServerRoot at a non-local disk, be sure to point the LockFile directive # at a local disk. If you wish to share the same ServerRoot for multiple # httpd daemons, you will need to change at least LockFile and PidFile. # ServerRoot "C:/Program Files (x86)/Apache Software Foundation/Apache2.2" # # Listen: Allows you to bind Apache to specific IP addresses and/or # ports, instead of the default. See also the <VirtualHost> # directive. # # Change this to Listen on specific IP addresses as shown below to # prevent Apache from glomming onto all bound IP addresses. # #Listen 12.34.56.78:80 Listen 80 # # Dynamic Shared Object (DSO) Support # # To be able to use the functionality of a module which was built as a DSO you # have to place corresponding `LoadModule' lines at this location so the # directives contained in it are actually available _before_ they are used. # Statically compiled modules (those listed by `httpd -l') do not need # to be loaded here. # # Example: # LoadModule foo_module modules/mod_foo.so # LoadModule actions_module modules/mod_actions.so LoadModule alias_module modules/mod_alias.so LoadModule asis_module modules/mod_asis.so LoadModule auth_basic_module modules/mod_auth_basic.so #LoadModule auth_digest_module modules/mod_auth_digest.so #LoadModule authn_alias_module modules/mod_authn_alias.so #LoadModule authn_anon_module modules/mod_authn_anon.so #LoadModule authn_dbd_module modules/mod_authn_dbd.so #LoadModule authn_dbm_module modules/mod_authn_dbm.so LoadModule authn_default_module modules/mod_authn_default.so LoadModule authn_file_module modules/mod_authn_file.so #LoadModule authnz_ldap_module modules/mod_authnz_ldap.so #LoadModule authz_dbm_module modules/mod_authz_dbm.so LoadModule authz_default_module modules/mod_authz_default.so LoadModule authz_groupfile_module modules/mod_authz_groupfile.so LoadModule authz_host_module modules/mod_authz_host.so #LoadModule authz_owner_module modules/mod_authz_owner.so LoadModule authz_user_module modules/mod_authz_user.so LoadModule autoindex_module modules/mod_autoindex.so #LoadModule cache_module modules/mod_cache.so #LoadModule cern_meta_module modules/mod_cern_meta.so LoadModule cgi_module modules/mod_cgi.so #LoadModule charset_lite_module modules/mod_charset_lite.so #LoadModule dav_module modules/mod_dav.so #LoadModule dav_fs_module modules/mod_dav_fs.so #LoadModule dav_lock_module modules/mod_dav_lock.so #LoadModule dbd_module modules/mod_dbd.so #LoadModule deflate_module modules/mod_deflate.so LoadModule dir_module modules/mod_dir.so #LoadModule disk_cache_module modules/mod_disk_cache.so #LoadModule dumpio_module modules/mod_dumpio.so LoadModule env_module modules/mod_env.so #LoadModule expires_module modules/mod_expires.so #LoadModule ext_filter_module modules/mod_ext_filter.so #LoadModule file_cache_module modules/mod_file_cache.so #LoadModule filter_module modules/mod_filter.so #LoadModule headers_module modules/mod_headers.so #LoadModule ident_module modules/mod_ident.so #LoadModule imagemap_module modules/mod_imagemap.so LoadModule include_module modules/mod_include.so LoadModule info_module modules/mod_info.so LoadModule isapi_module modules/mod_isapi.so #LoadModule ldap_module modules/mod_ldap.so #LoadModule logio_module modules/mod_logio.so LoadModule log_config_module modules/mod_log_config.so #LoadModule log_forensic_module modules/mod_log_forensic.so #LoadModule mem_cache_module modules/mod_mem_cache.so LoadModule mime_module modules/mod_mime.so #LoadModule mime_magic_module modules/mod_mime_magic.so LoadModule negotiation_module modules/mod_negotiation.so #LoadModule proxy_module modules/mod_proxy.so #LoadModule proxy_ajp_module modules/mod_proxy_ajp.so #LoadModule proxy_balancer_module modules/mod_proxy_balancer.so #LoadModule proxy_connect_module modules/mod_proxy_connect.so #LoadModule proxy_ftp_module modules/mod_proxy_ftp.so #LoadModule proxy_http_module modules/mod_proxy_http.so #LoadModule reqtimeout_module modules/mod_reqtimeout.so #LoadModule rewrite_module modules/mod_rewrite.so LoadModule setenvif_module modules/mod_setenvif.so #LoadModule speling_module modules/mod_speling.so #LoadModule ssl_module modules/mod_ssl.so LoadModule status_module modules/mod_status.so #LoadModule substitute_module modules/mod_substitute.so #LoadModule unique_id_module modules/mod_unique_id.so #LoadModule userdir_module modules/mod_userdir.so #LoadModule usertrack_module modules/mod_usertrack.so #LoadModule version_module modules/mod_version.so #LoadModule vhost_alias_module modules/mod_vhost_alias.so #LoadModule php5_module "c:/php/php5apache2_2.dll" <IfModule !mpm_netware_module> <IfModule !mpm_winnt_module> # # If you wish httpd to run as a different user or group, you must run # httpd as root initially and it will switch. # # User/Group: The name (or #number) of the user/group to run httpd as. # It is usually good practice to create a dedicated user and group for # running httpd, as with most system services. # User daemon Group daemon </IfModule> </IfModule> # 'Main' server configuration # # The directives in this section set up the values used by the 'main' # server, which responds to any requests that aren't handled by a # <VirtualHost> definition. These values also provide defaults for # any <VirtualHost> containers you may define later in the file. # # All of these directives may appear inside <VirtualHost> containers, # in which case these default settings will be overridden for the # virtual host being defined. # # # ServerAdmin: Your address, where problems with the server should be # e-mailed. This address appears on some server-generated pages, such # as error documents. e.g. [email protected] # ServerAdmin [email protected] # # ServerName gives the name and port that the server uses to identify itself. # This can often be determined automatically, but we recommend you specify # it explicitly to prevent problems during startup. # # If your host doesn't have a registered DNS name, enter its IP address here. # #ServerName :80 # # DocumentRoot: The directory out of which you will serve your # documents. By default, all requests are taken from this directory, but # symbolic links and aliases may be used to point to other locations. # DocumentRoot "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/htdocs" # # Each directory to which Apache has access can be configured with respect # to which services and features are allowed and/or disabled in that # directory (and its subdirectories). # # First, we configure the "default" to be a very restrictive set of # features. # <Directory /> Options FollowSymLinks AllowOverride None Order deny,allow Allow from all </Directory> # # Note that from this point forward you must specifically allow # particular features to be enabled - so if something's not working as # you might expect, make sure that you have specifically enabled it # below. # # # This should be changed to whatever you set DocumentRoot to. # <Directory "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/htdocs"> # # Possible values for the Options directive are "None", "All", # or any combination of: # Indexes Includes FollowSymLinks SymLinksifOwnerMatch ExecCGI MultiViews # # Note that "MultiViews" must be named *explicitly* --- "Options All" # doesn't give it to you. # # The Options directive is both complicated and important. Please see # http://httpd.apache.org/docs/2.2/mod/core.html#options # for more information. # Options Indexes FollowSymLinks # # AllowOverride controls what directives may be placed in .htaccess files. # It can be "All", "None", or any combination of the keywords: # Options FileInfo AuthConfig Limit # AllowOverride All # # Controls who can get stuff from this server. # Order deny,allow Allow from all </Directory> # # DirectoryIndex: sets the file that Apache will serve if a directory # is requested. # <IfModule dir_module> DirectoryIndex index.html index.php index.phtml index.htm default.html default.php default.phtml default.htm </IfModule> # # The following lines prevent .htaccess and .htpasswd files from being # viewed by Web clients. # <FilesMatch "^\.ht"> Order allow,deny Deny from all Satisfy All </FilesMatch> # # ErrorLog: The location of the error log file. # If you do not specify an ErrorLog directive within a <VirtualHost> # container, error messages relating to that virtual host will be # logged here. If you *do* define an error logfile for a <VirtualHost> # container, that host's errors will be logged there and not here. # ErrorLog "logs/error.log" # # LogLevel: Control the number of messages logged to the error_log. # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. # LogLevel warn <IfModule log_config_module> # # The following directives define some format nicknames for use with # a CustomLog directive (see below). # LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common <IfModule logio_module> # You need to enable mod_logio.c to use %I and %O LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O" combinedio </IfModule> # # The location and format of the access logfile (Common Logfile Format). # If you do not define any access logfiles within a <VirtualHost> # container, they will be logged here. Contrariwise, if you *do* # define per-<VirtualHost> access logfiles, transactions will be # logged therein and *not* in this file. # CustomLog "logs/access.log" common # # If you prefer a logfile with access, agent, and referer information # (Combined Logfile Format) you can use the following directive. # #CustomLog "logs/access.log" combined </IfModule> <IfModule alias_module> # # Redirect: Allows you to tell clients about documents that used to # exist in your server's namespace, but do not anymore. The client # will make a new request for the document at its new location. # Example: # Redirect permanent /foo http:///bar # # Alias: Maps web paths into filesystem paths and is used to # access content that does not live under the DocumentRoot. # Example: # Alias /webpath /full/filesystem/path # # If you include a trailing / on /webpath then the server will # require it to be present in the URL. You will also likely # need to provide a <Directory> section to allow access to # the filesystem path. # # ScriptAlias: This controls which directories contain server scripts. # ScriptAliases are essentially the same as Aliases, except that # documents in the target directory are treated as applications and # run by the server when requested rather than as documents sent to the # client. The same rules about trailing "/" apply to ScriptAlias # directives as to Alias. # ScriptAlias /cgi-bin/ "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/cgi-bin/" </IfModule> <IfModule cgid_module> # # ScriptSock: On threaded servers, designate the path to the UNIX # socket used to communicate with the CGI daemon of mod_cgid. # #Scriptsock logs/cgisock </IfModule> # # "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/cgi-bin" should be changed to whatever your ScriptAliased # CGI directory exists, if you have that configured. # <Directory "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/cgi-bin"> AllowOverride None Options None Order allow,deny Allow from all </Directory> # # DefaultType: the default MIME type the server will use for a document # if it cannot otherwise determine one, such as from filename extensions. # If your server contains mostly text or HTML documents, "text/plain" is # a good value. If most of your content is binary, such as applications # or images, you may want to use "application/octet-stream" instead to # keep browsers from trying to display binary files as though they are # text. # DefaultType text/plain <IfModule mime_module> # # TypesConfig points to the file containing the list of mappings from # filename extension to MIME-type. # TypesConfig conf/mime.types # # AddType allows you to add to or override the MIME configuration # file specified in TypesConfig for specific file types. # #AddType application/x-gzip .tgz # # AddEncoding allows you to have certain browsers uncompress # information on the fly. Note: Not all browsers support this. # #AddEncoding x-compress .Z #AddEncoding x-gzip .gz .tgz # # If the AddEncoding directives above are commented-out, then you # probably should define those extensions to indicate media types: # AddType application/x-compress .Z AddType application/x-gzip .gz .tgz # # AddHandler allows you to map certain file extensions to "handlers": # actions unrelated to filetype. These can be either built into the server # or added with the Action directive (see below) # # To use CGI scripts outside of ScriptAliased directories: # (You will also need to add "ExecCGI" to the "Options" directive.) # #AddHandler cgi-script .cgi # For type maps (negotiated resources): #AddHandler type-map var # # Filters allow you to process content before it is sent to the client. # # To parse .shtml files for server-side includes (SSI): # (You will also need to add "Includes" to the "Options" directive.) # #AddType text/html .shtml #AddOutputFilter INCLUDES .shtml AddType application/x-httpd-php .php AddType application/x-httpd-php .phtml </IfModule> # # The mod_mime_magic module allows the server to use various hints from the # contents of the file itself to determine its type. The MIMEMagicFile # directive tells the module where the hint definitions are located. # #MIMEMagicFile conf/magic # # Customizable error responses come in three flavors: # 1) plain text 2) local redirects 3) external redirects # # Some examples: #ErrorDocument 500 "The server made a boo boo." #ErrorDocument 404 /missing.html #ErrorDocument 404 "/cgi-bin/missing_handler.pl" #ErrorDocument 402 http:///subscription_info.html # # # EnableMMAP and EnableSendfile: On systems that support it, # memory-mapping or the sendfile syscall is used to deliver # files. This usually improves server performance, but must # be turned off when serving from networked-mounted # filesystems or if support for these functions is otherwise # broken on your system. # #EnableMMAP off #EnableSendfile off # Supplemental configuration # # The configuration files in the conf/extra/ directory can be # included to add extra features or to modify the default configuration of # the server, or you may simply copy their contents here and change as # necessary. # Server-pool management (MPM specific) #Include conf/extra/httpd-mpm.conf # Multi-language error messages #Include conf/extra/httpd-multilang-errordoc.conf # Fancy directory listings #Include conf/extra/httpd-autoindex.conf # Language settings #Include conf/extra/httpd-languages.conf # User home directories #Include conf/extra/httpd-userdir.conf # Real-time info on requests and configuration #Include conf/extra/httpd-info.conf # Virtual hosts #Include conf/extra/httpd-vhosts.conf # Local access to the Apache HTTP Server Manual #Include conf/extra/httpd-manual.conf # Distributed authoring and versioning (WebDAV) #Include conf/extra/httpd-dav.conf # Various default settings #Include conf/extra/httpd-default.conf # Secure (SSL/TLS) connections #Include conf/extra/httpd-ssl.conf # # Note: The following must must be present to support # starting without SSL on platforms with no /dev/random equivalent # but a statically compiled-in mod_ssl. # <IfModule ssl_module> SSLRandomSeed startup builtin SSLRandomSeed connect builtin </IfModule> #PHPIniDir "c:/php" #BEGIN PHP INSTALLER EDITS - REMOVE ONLY ON UNINSTALL PHPIniDir "C:/PHP/" LoadModule php5_module "C:/PHP/php5apache2_2.dll" #END PHP INSTALLER EDITS - REMOVE ONLY ON UNINSTALL P.S sorry for the shortness of this post. I am in a rush

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  • Apache won't accept external requests

    - by Eric
    I am running Apache 2.2 on windows and I would like to access it remotely. Currently I can only access it from my local machine. I know the problem is not port forwarding because I tested it with other web servers (written in python). My httpd.conf file is below. I installed apache with the PHP installer. # # This is the main Apache HTTP server configuration file. It contains the # configuration directives that give the server its instructions. # See <URL:http://httpd.apache.org/docs/2.2> for detailed information. # In particular, see # <URL:http://httpd.apache.org/docs/2.2/mod/directives.html> # for a discussion of each configuration directive. # # Do NOT simply read the instructions in here without understanding # what they do. They're here only as hints or reminders. If you are unsure # consult the online docs. You have been warned. # # Configuration and logfile names: If the filenames you specify for many # of the server's control files begin with "/" (or "drive:/" for Win32), the # server will use that explicit path. If the filenames do *not* begin # with "/", the value of ServerRoot is prepended -- so "logs/foo.log" # with ServerRoot set to "C:/Program Files (x86)/Apache Software Foundation/Apache2.2" will be interpreted by the # server as "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/logs/foo.log". # # NOTE: Where filenames are specified, you must use forward slashes # instead of backslashes (e.g., "c:/apache" instead of "c:\apache"). # If a drive letter is omitted, the drive on which httpd.exe is located # will be used by default. It is recommended that you always supply # an explicit drive letter in absolute paths to avoid confusion. # # ServerRoot: The top of the directory tree under which the server's # configuration, error, and log files are kept. # # Do not add a slash at the end of the directory path. If you point # ServerRoot at a non-local disk, be sure to point the LockFile directive # at a local disk. If you wish to share the same ServerRoot for multiple # httpd daemons, you will need to change at least LockFile and PidFile. # ServerRoot "C:/Program Files (x86)/Apache Software Foundation/Apache2.2" # # Listen: Allows you to bind Apache to specific IP addresses and/or # ports, instead of the default. See also the <VirtualHost> # directive. # # Change this to Listen on specific IP addresses as shown below to # prevent Apache from glomming onto all bound IP addresses. # #Listen 12.34.56.78:80 Listen 80 # # Dynamic Shared Object (DSO) Support # # To be able to use the functionality of a module which was built as a DSO you # have to place corresponding `LoadModule' lines at this location so the # directives contained in it are actually available _before_ they are used. # Statically compiled modules (those listed by `httpd -l') do not need # to be loaded here. # # Example: # LoadModule foo_module modules/mod_foo.so # LoadModule actions_module modules/mod_actions.so LoadModule alias_module modules/mod_alias.so LoadModule asis_module modules/mod_asis.so LoadModule auth_basic_module modules/mod_auth_basic.so #LoadModule auth_digest_module modules/mod_auth_digest.so #LoadModule authn_alias_module modules/mod_authn_alias.so #LoadModule authn_anon_module modules/mod_authn_anon.so #LoadModule authn_dbd_module modules/mod_authn_dbd.so #LoadModule authn_dbm_module modules/mod_authn_dbm.so LoadModule authn_default_module modules/mod_authn_default.so LoadModule authn_file_module modules/mod_authn_file.so #LoadModule authnz_ldap_module modules/mod_authnz_ldap.so #LoadModule authz_dbm_module modules/mod_authz_dbm.so LoadModule authz_default_module modules/mod_authz_default.so LoadModule authz_groupfile_module modules/mod_authz_groupfile.so LoadModule authz_host_module modules/mod_authz_host.so #LoadModule authz_owner_module modules/mod_authz_owner.so LoadModule authz_user_module modules/mod_authz_user.so LoadModule autoindex_module modules/mod_autoindex.so #LoadModule cache_module modules/mod_cache.so #LoadModule cern_meta_module modules/mod_cern_meta.so LoadModule cgi_module modules/mod_cgi.so #LoadModule charset_lite_module modules/mod_charset_lite.so #LoadModule dav_module modules/mod_dav.so #LoadModule dav_fs_module modules/mod_dav_fs.so #LoadModule dav_lock_module modules/mod_dav_lock.so #LoadModule dbd_module modules/mod_dbd.so #LoadModule deflate_module modules/mod_deflate.so LoadModule dir_module modules/mod_dir.so #LoadModule disk_cache_module modules/mod_disk_cache.so #LoadModule dumpio_module modules/mod_dumpio.so LoadModule env_module modules/mod_env.so #LoadModule expires_module modules/mod_expires.so #LoadModule ext_filter_module modules/mod_ext_filter.so #LoadModule file_cache_module modules/mod_file_cache.so #LoadModule filter_module modules/mod_filter.so #LoadModule headers_module modules/mod_headers.so #LoadModule ident_module modules/mod_ident.so #LoadModule imagemap_module modules/mod_imagemap.so LoadModule include_module modules/mod_include.so LoadModule info_module modules/mod_info.so LoadModule isapi_module modules/mod_isapi.so #LoadModule ldap_module modules/mod_ldap.so #LoadModule logio_module modules/mod_logio.so LoadModule log_config_module modules/mod_log_config.so #LoadModule log_forensic_module modules/mod_log_forensic.so #LoadModule mem_cache_module modules/mod_mem_cache.so LoadModule mime_module modules/mod_mime.so #LoadModule mime_magic_module modules/mod_mime_magic.so LoadModule negotiation_module modules/mod_negotiation.so #LoadModule proxy_module modules/mod_proxy.so #LoadModule proxy_ajp_module modules/mod_proxy_ajp.so #LoadModule proxy_balancer_module modules/mod_proxy_balancer.so #LoadModule proxy_connect_module modules/mod_proxy_connect.so #LoadModule proxy_ftp_module modules/mod_proxy_ftp.so #LoadModule proxy_http_module modules/mod_proxy_http.so #LoadModule reqtimeout_module modules/mod_reqtimeout.so #LoadModule rewrite_module modules/mod_rewrite.so LoadModule setenvif_module modules/mod_setenvif.so #LoadModule speling_module modules/mod_speling.so #LoadModule ssl_module modules/mod_ssl.so LoadModule status_module modules/mod_status.so #LoadModule substitute_module modules/mod_substitute.so #LoadModule unique_id_module modules/mod_unique_id.so #LoadModule userdir_module modules/mod_userdir.so #LoadModule usertrack_module modules/mod_usertrack.so #LoadModule version_module modules/mod_version.so #LoadModule vhost_alias_module modules/mod_vhost_alias.so #LoadModule php5_module "c:/php/php5apache2_2.dll" <IfModule !mpm_netware_module> <IfModule !mpm_winnt_module> # # If you wish httpd to run as a different user or group, you must run # httpd as root initially and it will switch. # # User/Group: The name (or #number) of the user/group to run httpd as. # It is usually good practice to create a dedicated user and group for # running httpd, as with most system services. # User daemon Group daemon </IfModule> </IfModule> # 'Main' server configuration # # The directives in this section set up the values used by the 'main' # server, which responds to any requests that aren't handled by a # <VirtualHost> definition. These values also provide defaults for # any <VirtualHost> containers you may define later in the file. # # All of these directives may appear inside <VirtualHost> containers, # in which case these default settings will be overridden for the # virtual host being defined. # # # ServerAdmin: Your address, where problems with the server should be # e-mailed. This address appears on some server-generated pages, such # as error documents. e.g. [email protected] # ServerAdmin [email protected] # # ServerName gives the name and port that the server uses to identify itself. # This can often be determined automatically, but we recommend you specify # it explicitly to prevent problems during startup. # # If your host doesn't have a registered DNS name, enter its IP address here. # #ServerName :80 # # DocumentRoot: The directory out of which you will serve your # documents. By default, all requests are taken from this directory, but # symbolic links and aliases may be used to point to other locations. # DocumentRoot "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/htdocs" # # Each directory to which Apache has access can be configured with respect # to which services and features are allowed and/or disabled in that # directory (and its subdirectories). # # First, we configure the "default" to be a very restrictive set of # features. # <Directory /> Options FollowSymLinks AllowOverride None Order deny,allow Allow from all </Directory> # # Note that from this point forward you must specifically allow # particular features to be enabled - so if something's not working as # you might expect, make sure that you have specifically enabled it # below. # # # This should be changed to whatever you set DocumentRoot to. # <Directory "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/htdocs"> # # Possible values for the Options directive are "None", "All", # or any combination of: # Indexes Includes FollowSymLinks SymLinksifOwnerMatch ExecCGI MultiViews # # Note that "MultiViews" must be named *explicitly* --- "Options All" # doesn't give it to you. # # The Options directive is both complicated and important. Please see # http://httpd.apache.org/docs/2.2/mod/core.html#options # for more information. # Options Indexes FollowSymLinks # # AllowOverride controls what directives may be placed in .htaccess files. # It can be "All", "None", or any combination of the keywords: # Options FileInfo AuthConfig Limit # AllowOverride All # # Controls who can get stuff from this server. # Order deny,allow Allow from all </Directory> # # DirectoryIndex: sets the file that Apache will serve if a directory # is requested. # <IfModule dir_module> DirectoryIndex index.html index.php index.phtml index.htm default.html default.php default.phtml default.htm </IfModule> # # The following lines prevent .htaccess and .htpasswd files from being # viewed by Web clients. # <FilesMatch "^\.ht"> Order allow,deny Deny from all Satisfy All </FilesMatch> # # ErrorLog: The location of the error log file. # If you do not specify an ErrorLog directive within a <VirtualHost> # container, error messages relating to that virtual host will be # logged here. If you *do* define an error logfile for a <VirtualHost> # container, that host's errors will be logged there and not here. # ErrorLog "logs/error.log" # # LogLevel: Control the number of messages logged to the error_log. # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. # LogLevel warn <IfModule log_config_module> # # The following directives define some format nicknames for use with # a CustomLog directive (see below). # LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common <IfModule logio_module> # You need to enable mod_logio.c to use %I and %O LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O" combinedio </IfModule> # # The location and format of the access logfile (Common Logfile Format). # If you do not define any access logfiles within a <VirtualHost> # container, they will be logged here. Contrariwise, if you *do* # define per-<VirtualHost> access logfiles, transactions will be # logged therein and *not* in this file. # CustomLog "logs/access.log" common # # If you prefer a logfile with access, agent, and referer information # (Combined Logfile Format) you can use the following directive. # #CustomLog "logs/access.log" combined </IfModule> <IfModule alias_module> # # Redirect: Allows you to tell clients about documents that used to # exist in your server's namespace, but do not anymore. The client # will make a new request for the document at its new location. # Example: # Redirect permanent /foo http:///bar # # Alias: Maps web paths into filesystem paths and is used to # access content that does not live under the DocumentRoot. # Example: # Alias /webpath /full/filesystem/path # # If you include a trailing / on /webpath then the server will # require it to be present in the URL. You will also likely # need to provide a <Directory> section to allow access to # the filesystem path. # # ScriptAlias: This controls which directories contain server scripts. # ScriptAliases are essentially the same as Aliases, except that # documents in the target directory are treated as applications and # run by the server when requested rather than as documents sent to the # client. The same rules about trailing "/" apply to ScriptAlias # directives as to Alias. # ScriptAlias /cgi-bin/ "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/cgi-bin/" </IfModule> <IfModule cgid_module> # # ScriptSock: On threaded servers, designate the path to the UNIX # socket used to communicate with the CGI daemon of mod_cgid. # #Scriptsock logs/cgisock </IfModule> # # "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/cgi-bin" should be changed to whatever your ScriptAliased # CGI directory exists, if you have that configured. # <Directory "C:/Program Files (x86)/Apache Software Foundation/Apache2.2/cgi-bin"> AllowOverride None Options None Order allow,deny Allow from all </Directory> # # DefaultType: the default MIME type the server will use for a document # if it cannot otherwise determine one, such as from filename extensions. # If your server contains mostly text or HTML documents, "text/plain" is # a good value. If most of your content is binary, such as applications # or images, you may want to use "application/octet-stream" instead to # keep browsers from trying to display binary files as though they are # text. # DefaultType text/plain <IfModule mime_module> # # TypesConfig points to the file containing the list of mappings from # filename extension to MIME-type. # TypesConfig conf/mime.types # # AddType allows you to add to or override the MIME configuration # file specified in TypesConfig for specific file types. # #AddType application/x-gzip .tgz # # AddEncoding allows you to have certain browsers uncompress # information on the fly. Note: Not all browsers support this. # #AddEncoding x-compress .Z #AddEncoding x-gzip .gz .tgz # # If the AddEncoding directives above are commented-out, then you # probably should define those extensions to indicate media types: # AddType application/x-compress .Z AddType application/x-gzip .gz .tgz # # AddHandler allows you to map certain file extensions to "handlers": # actions unrelated to filetype. These can be either built into the server # or added with the Action directive (see below) # # To use CGI scripts outside of ScriptAliased directories: # (You will also need to add "ExecCGI" to the "Options" directive.) # #AddHandler cgi-script .cgi # For type maps (negotiated resources): #AddHandler type-map var # # Filters allow you to process content before it is sent to the client. # # To parse .shtml files for server-side includes (SSI): # (You will also need to add "Includes" to the "Options" directive.) # #AddType text/html .shtml #AddOutputFilter INCLUDES .shtml AddType application/x-httpd-php .php AddType application/x-httpd-php .phtml </IfModule> # # The mod_mime_magic module allows the server to use various hints from the # contents of the file itself to determine its type. The MIMEMagicFile # directive tells the module where the hint definitions are located. # #MIMEMagicFile conf/magic # # Customizable error responses come in three flavors: # 1) plain text 2) local redirects 3) external redirects # # Some examples: #ErrorDocument 500 "The server made a boo boo." #ErrorDocument 404 /missing.html #ErrorDocument 404 "/cgi-bin/missing_handler.pl" #ErrorDocument 402 http:///subscription_info.html # # # EnableMMAP and EnableSendfile: On systems that support it, # memory-mapping or the sendfile syscall is used to deliver # files. This usually improves server performance, but must # be turned off when serving from networked-mounted # filesystems or if support for these functions is otherwise # broken on your system. # #EnableMMAP off #EnableSendfile off # Supplemental configuration # # The configuration files in the conf/extra/ directory can be # included to add extra features or to modify the default configuration of # the server, or you may simply copy their contents here and change as # necessary. # Server-pool management (MPM specific) #Include conf/extra/httpd-mpm.conf # Multi-language error messages #Include conf/extra/httpd-multilang-errordoc.conf # Fancy directory listings #Include conf/extra/httpd-autoindex.conf # Language settings #Include conf/extra/httpd-languages.conf # User home directories #Include conf/extra/httpd-userdir.conf # Real-time info on requests and configuration #Include conf/extra/httpd-info.conf # Virtual hosts #Include conf/extra/httpd-vhosts.conf # Local access to the Apache HTTP Server Manual #Include conf/extra/httpd-manual.conf # Distributed authoring and versioning (WebDAV) #Include conf/extra/httpd-dav.conf # Various default settings #Include conf/extra/httpd-default.conf # Secure (SSL/TLS) connections #Include conf/extra/httpd-ssl.conf # # Note: The following must must be present to support # starting without SSL on platforms with no /dev/random equivalent # but a statically compiled-in mod_ssl. # <IfModule ssl_module> SSLRandomSeed startup builtin SSLRandomSeed connect builtin </IfModule> #PHPIniDir "c:/php" #BEGIN PHP INSTALLER EDITS - REMOVE ONLY ON UNINSTALL PHPIniDir "C:/PHP/" LoadModule php5_module "C:/PHP/php5apache2_2.dll" #END PHP INSTALLER EDITS - REMOVE ONLY ON UNINSTALL P.S sorry for the shortness of this post. I am in a rush

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  • Download a file with DefaultHTTPClient and preemptive authentication

    - by Nils
    After I had a lot of problems with preemptive authentication , I got it finally working. Now the next problem. I want to get a file with it, but I don't know how. I thought the file data might be in the variable response, but it isn't. Any ideas how this might work? I'm trying it since days without success :( - Basically I'm trying to download an jpeg file, which is on a server protected by prem. auth. // BASIC AUTH /* * ==================================================================== * * Licensed to the Apache Software Foundation (ASF) under one or more * contributor license agreements. See the NOTICE file distributed with * this work for additional information regarding copyright ownership. * The ASF licenses this file to You under the Apache License, Version 2.0 * (the "License"); you may not use this file except in compliance with * the License. You may obtain a copy of the License at * * http://www.apache.org/licenses/LICENSE-2.0 * * Unless required by applicable law or agreed to in writing, software * distributed under the License is distributed on an "AS IS" BASIS, * WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. * See the License for the specific language governing permissions and * limitations under the License. * ==================================================================== * * This software consists of voluntary contributions made by many * individuals on behalf of the Apache Software Foundation. For more * information on the Apache Software Foundation, please see * <http://www.apache.org/>. */ //http://svn.apache.org/repos/asf/httpcomponents/httpclient/branches/4.0.x/httpclient/src/examples/org/apache/http/examples/client/ClientPreemptiveBasicAuthentication.java httpclient = new DefaultHttpClient(); httpclient.getCredentialsProvider().setCredentials( new AuthScope(host, port), new UsernamePasswordCredentials(username, password)); // Generate BASIC scheme object and stick it to the local // execution context BasicHttpContext localcontext = new BasicHttpContext(); BasicScheme basicAuth = new BasicScheme(); localcontext.setAttribute("preemptive-auth", basicAuth); //first request interceptor httpclient.addRequestInterceptor(new PreemptiveAuth(), 0); HttpHost targetHost = new HttpHost(host, port, "http"); //HttpGet httpget = new HttpGet("/"); HttpGet httpget = new HttpGet(http.url); System.out.println("executing request" + httpget.getRequestLine()); /// !!! HttpResponse response = httpclient.execute(targetHost, httpget, localcontext); HttpEntity entity = response.getEntity(); System.out.println("----------------------------------------"); System.out.println("+"+response.getStatusLine()+"+"); ...

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  • 2nd Year College - Learning - Microsoft Server Products

    - by Ryan
    As the title says, I just finished my first year of college (majoring in Software Engineering). Fortunately my school likes Microsoft enough, and I can get pretty much anything I want that Microsoft sells. I also can get IBM Websphere and the like for free as well. Earlier this year, I set up an oldish computer (2.6 Pentium D, x64) to run ubuntu server headless. I'm predominately a Java developer, so Apache, Maven, Nexus, Sonar, SVN, etc made it onto the machine. It worked really well for personal and school projects, especially team projects (quick ramp up). Anyways, I started to pick up C# to complement my Java knowledge (don't judge me :P), and am interested in working with some of the associated Microsoft equivalents. The machine currently has the Ubuntu install, as well as Windows 7 Ultimate. I do all of my actual development work off my laptop, also running Windows 7 Ultimate. I was wondering what software you would recommend putting on the machine. I’m not actually serving anything off the machine itself, but in Ubuntu I had it doing integration tests with Hudson on every commit, and profiling my applications, etc, etc. The machine would be running headless, and I would remote into it. Here is what I am currently leaning towards / wondering about: Windows 7 Ultimate vs Windows Server 2008 (R2) (no one is really clear why I should go with one over the other) Windows Team Foundation Sharepoint (Never used it before, kind of meh about it) IBM Websphere or Glassfish (Some Java EE web server) SQL Server 2008 A DVCS In order to better control product conflicts / limit resource use, I’m wondering if I should install things into virtual machines (I can get VmWare or Microsoft Virtualization Products) I also plan on installing everything I had running under Linux (it’s almost entirely Java based development software, so it’ll run on both, only reason I went with ubuntu during the year was because the apache build seemed better). I’m primarily looking to become familiar with enterprise software development tools, as well as get something functional that will help my development process. (IE, I’ll still use project and assign tasks even though I might be the only one to assign tasks to, just to practice doing so). Is there any other software / configuration details I should explore? Opinions on my current list? I primarily use C#, Java, and PHP. I'm familiar with ruby, and python as well. Thanks!

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  • One registry key for many products not deleted on uninstall

    - by NC1
    My company has many products, we want to create a registry key Software\$(var.Manufacturer)that will have all of our products if our customers have installed more than one (which is likely) I then want to have a secondary key for each of our products which get removed on uninstall but the main one does not. I have tried to achieve this like below but my main key gets deleted so all of my other products also get deleted from the registry. I know this is trivial but I cannot find an answer. <DirectoryRef Id="TARGETDIR"> <Component Id="Registry" Guid="*" MultiInstance="yes" Permanent="yes"> <RegistryKey Root="HKLM" Key="Software\$(var.Manufacturer)" ForceCreateOnInstall="yes"> <RegistryValue Type="string" Name="Default" Value="true" KeyPath="yes"/> </RegistryKey> </Component> </DirectoryRef> <DirectoryRef Id="TARGETDIR"> <Component Id="RegistryEntries" Guid="*" MultiInstance="yes" > <RegistryKey Root="HKLM" Key="Software\$(var.Manufacturer)\[PRODUCTNAME]" Action="createAndRemoveOnUninstall"> <RegistryValue Type="string" Name="Installed" Value="true" KeyPath="yes"/> <RegistryValue Type="string" Name="ProductName" Value="[PRODUCTNAME]"/> </RegistryKey> </Component> </DirectoryRef> EDIT: I have got my registry keys to stay using the following code. However they only all delete wen all products are deleted, not one by one as they need to. <DirectoryRef Id="TARGETDIR"> <Component Id="Registry" Guid="FF75CA48-27DE-430E-B78F-A1DC9468D699" Permanent="yes" Shared="yes" Win64="$(var.Win64)"> <RegistryKey Root="HKLM" Key="Software\$(var.Manufacturer)" ForceCreateOnInstall="yes"> <RegistryValue Type="string" Name="Default" Value="true" KeyPath="yes"/> </RegistryKey> </Component> </DirectoryRef> <DirectoryRef Id="TARGETDIR"> <Component Id="RegistryEntries" Guid="D94FA576-970F-4503-B6C6-BA6FBEF8A60A" Win64="$(var.Win64)" > <RegistryKey Root="HKLM" Key="Software\$(var.Manufacturer)\[PRODUCTNAME]" ForceDeleteOnUninstall="yes"> <RegistryValue Type="string" Name="Installed" Value="true" KeyPath="yes"/> <RegistryValue Type="string" Name="ProductName" Value="[PRODUCTNAME]"/> </RegistryKey> </Component> </DirectoryRef>

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  • Transformation of Product Management in Telecommunications for Rapid Launch of Next Generation Products

    - by raul.goycoolea
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } The Telecom industry continues to evolve through disruptive products, uncertain markets, shorter product lifecycles and convergence of technologies. Today’s market has moved from network centric to consumer centric and focuses primarily on the customer experience. It has resulted in several product management challenges such as an increased complexity and volume of offerings, creating product variants, accelerating time-to-market, ability to provide multiple product views for varied stakeholders, leveraging OSS intelligence to BSS layer, product co-creation and increasing audit and security concerns for service providers. The document discusses how enterprise product management enabled by PLM-based product catalogue solutions helps to launch next generation products rapidly in the context of the Telecommunication Industry.   1.0.       Introduction   Figure 1: Business Scenario   Modern business demands the launch of complex products in a very short timeframe and effecting changes in the price plan faster without IT intervention. One of the key transformation initiatives companies are focusing on is in the area of product management transformation and operational efficiency improvement. As part of these initiatives, companies are investing in best- in-class COTs-based Product Management solutions developed on industry-wide standards.   The new COTs packages are planned to integrate with existing or new B/OSS systems to provide a strategic end-to-end agile solution for reduced time-to-market and order journey time. In addition, system rationalization is being undertaken to phase out legacy systems and migrate to strategic systems.   2.0.       An Overview of Product Management in Telecom   Product data in telecom is multi- dimensional and difficult to manage. It increased significantly due to the complexity of the product, product offerings on the converged network, increased volume of offerings, bundled offering structures and ever increasing regulatory requirements.   In addition, the shrinking product lifecycle in telecom makes it difficult to manage the dynamic product data. Mergers and acquisitions coupled with organic growth pose major challenges in product portfolio management. It is a roadblock in the journey towards becoming an agile organization.       Figure 2: Complexity in Product Management   Network Technology’ is the new dimension in telecom product management where the same products are realized through different networks i.e., Soiled network to Converged network. Consequently, the product solution is different.     Figure 3: Current Scenario - Pain Points in Product Management   The major business implications arising out of the current scenario are slow time-to-market and an inefficient process that affects innovation.   3.0. Transformation of Next Generation Product Management   Companies must focus on their Product Management Transformation Journey in the areas of:   ·       Management of single truth of product information across the organization/geographies which is currently managed in heterogeneous systems   ·       Management of the Intellectual Property (IP) on the product concept and partnership in the design of discrete components to integrate into the system   ·       Leveraging structured and unstructured product data within the extended enterprise to extract consumer insights and drive innovation   ·       Management of effective operational separation to comply with regulatory bodies   ·       Reuse of existing designs and add relevant features such as value-added services to enable effective product bundling     Figure 4: Next generation needs   PLM-based Enterprise Product Catalogue solutions efficiently address the above requirements and act as an enabler towards product management transformation and rapid product launch.   4.0. PLM-based Enterprise Product Management     Figure 5: PLM-based Enterprise Product Mastering   Enterprise Product Management (EPM) enables the business to manage complex product attributes of data in complex environments. Product Mastering helps create a 'single view' of the product by creating a business-driven, IT-supported environment where a global 'single truth record' is created, managed and reused.   4.1 The Business Case for Telco PLM-based solutions for Enterprise Product Management   ·       Telco PLM-based Product Mastering solutions provide a centralized authoring environment for product definition and control of all product data and rules   ·       PLM packages are designed to support multiple perspectives of product data (ordering perspective, billing perspective, provisioning perspective)   ·       Maintains relationships/links between different elements of the entire product definition   ·       Telco PLM packages are specialized in next generation lifecycle management requirements of products such as revision and state management, test and release management, role management and impact analysis)   ·       Takes into consideration all aspects of OSS product requirements compared to CRM product catalogue solutions where the product data managed is mostly order oriented and transactional     ·       New breed of Telco PLM packages are designed with 'open' standards such as SID and eTOM. They are interoperable, support integration frameworks such as subscription and notification.   ·       Telco PLM packages have developed good collaboration frameworks to integrate suppliers and partners into the product development value chain   4.2 Various Architectures/Approaches for Product Mastering using Telco PLM systems   4. 2.a Single Central Product Management (Mastering) Approach   Figure 6: Single Central Product Management (Master) Approach       This approach is implemented across verticals such as aerospace and automotive. It focuses on a physically centralized product master to which other sources are dependent on. The product definition data (Product bundles, service bundles, price plans, offers and discounts, product configuration rules and market campaigns) is created and maintained physically in a centralized environment. In addition, the product definition/authoring environment is centralized. The existing legacy product definition data available in CRM product catalogue, billing catalogue and the legacy product catalogue is migrated to the centralized PLM-based Enterprise Product Management solution.   Architectural changes must be made in the existing business landscape of applications to create and revise data because the applications have to refer to the central repository for approvals and validation of product configurations. It is achieved by modifying how the applications write data or how the applications can be adapted to use the rules to be managed and published.   Complete product configuration validation will be done in enterprise / central product catalogue and final configuration will be sent to the B/OSS system through the SOA compliant product distribution architecture. The approach/architecture enables greater control in terms of product data management and product data governance.   4.2.b Federated Product Management (Mastering) Architecture     Figure 7: Federated Product Management (Mastering) Architecture   In the federated product mastering approach, the basic unique product definition data (product id, description product hierarchy, basic price plans and simple product design rules) will be centrally created and will be maintained. And, the advanced product definition (Product bundling, promotions, offers & discount plans) will be created in respective down stream OSS systems. The advanced product definition (Product bundling, promotions, offers and discount plans) will be created in respective downstream OSS systems.   For example, basic product definitions such as attributes, product hierarchy and basic price plans will be created and maintained in Enterprise/Central product reference catalogue and distributed to downstream OSS systems. Respective downstream OSS systems build product bundles, promotions, advanced price plans over the basic product definition and master the advanced product definition. Central reference database accesses the respective other source product master data and assembles a point-in-time consolidated view of the product. The approach is typically adapted in some merger and acquisition scenarios where there is a low probability of a central physical authority managing the data. In addition, the migration effort in this case is minimal and there are no big architectural changes to the organization application landscape. However, this approach will not result in better product data management and data governance.   5.0 Customer Scenario – Before EPC deployment   A leading global telecommunications service provider wanted to launch a quad play and triple play service offering in the shortest possible lead time. The service provider was offering Broadband and VoIP services to customers. The company wanted to reuse a majority of the Broadband services and price plans and bundle them with new wireless and IPTV services for quad play and triple play. The challenges in launching the new service offerings were:       Figure 8: Triple Play Plan   ·       Broadband product data was stored in multiple product catalogues (CRM catalogue, Billing catalogue, spread sheets)   ·       Product managers spent a lot of time performing tasks involving duplication or re-keying of data. Manual effort caused errors, cost and time over-runs.   ·       No effective product and price data governance mechanism. Price change issues arising from the lack of data consistency across systems resulted in leakage of customer value and revenue.   ·       Product data had re-usability issues and was not in a structured format. It resulted in uncontrolled product portfolio creation and product management issues.   ·       Lack of enterprise product model resulted into product distribution challenges and thus delays in product launch.   ·       Designers are constrained by existing legacy product management solutions to model product/service requirements and product configuration rules such as upgrading, downgrading and cross selling.    5.1 Customer Scenario - After EPC deployment     Figure 9: SOA-based end-to-end EPC Solution   The company deployed PLM-based Enterprise Product Catalogue solutions to launch quad play service after evaluating various product catalogues. The broadband product offering, service and price data were migrated to the new system, and the product and price plan hierarchy for new offerings were created using the entities defined in the Enterprise Product Model. Supplier product catalogue data such as routers and set up boxes were loaded onto the new solution through SOA-based web service. Price plans and configuration rules were built in the new system. The validated final product configurations were extracted from the product catalogue in a SID format and were distributed to the downstream B/OSS systems through exposed SOA-based web services. The transformations required for the B/OSS system were handled using the transformation layer as part of the solution.   6.0 How PLM enabled Product Management Transformation         Figure 10: Product Management Transformation     PLM-based Product Catalogue Solution helped the customer reduce the product launch cycle time by 30% and enable transformation of Product Management for next generation services.   7.0 Conclusion   On the one hand, the telecom industry is undergoing changes due to disruptions, uncertain product markets and increased complexity of products. On the other hand, the ARPU is decreasing year-on-year. Communications Service Providers are embarking on convergence, bundled service offerings, flexibility to cross-sell and up-sell, introduce new value-added services, leverage Web 2.0 concepts and network capabilities. Consequently, large scale IT transformation initiatives to improve their ARPU supporting network and business transformations are a business imperative. Product Management has become a focus area. Companies are investing in best-in- class COTS solutions to reduce time-to-market, ensure rapid service delivery and improve operational efficiency. An efficient PLM-based enterprise product mastering solution plays a key role in achieving zero touch automation and rapid product launch.   References:   1.     Preston G.Smith, Donald G.Reineristsem, Van Nostrand Reinhold “Developing Products in Half the time”.   2.     John G. Innes, "Achieving Successful Product Change", Pitman Publishing.   3.     D T Pham and R M Setchi (16th Jan, 2001) "Authoring environment for documentation development" University of Wales Cardiff, U.K., Proceedings on Institution of Mechanical Engineers, Vol. 215, Part B.   4.     Oracle Product Hub for Communications:   http://www.oracle.com/us/products/applications/master-data-management/product-hub-082059.html  

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  • Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

    - by raul.goycoolea
    Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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  • SQLAuthority News – Job Interviewing the Right Way (and for the Right Reasons) – Guest Post by Feodor Georgiev

    - by pinaldave
    Feodor Georgiev is a SQL Server database specialist with extensive experience of thinking both within and outside the box. He has wide experience of different systems and solutions in the fields of architecture, scalability, performance, etc. Feodor has experience with SQL Server 2000 and later versions, and is certified in SQL Server 2008. Feodor has written excellent article on Job Interviewing the Right Way. Here is his article in his own language. A while back I was thinking to start a blog post series on interviewing and employing IT personnel. At that time I had just read the ‘Smart and gets things done’ book (http://www.joelonsoftware.com/items/2007/06/05.html) and I was hyped up on some debatable topics regarding finding and employing the best people in the branch. I have no problem with hiring the best of the best; it’s just the definition of ‘the best of the best’ that makes things a bit more complicated. One of the fundamental books one can read on the topic of interviewing is the one mentioned above. If you have not read it, then you must do so; not because it contains the ultimate truth, and not because it gives the answers to most questions on the subject, but because the book contains an extensive set of questions about interviewing and employing people. Of course, a big part of these questions have different answers, depending on location, culture, available funds and so on. (What works in the US may not necessarily work in the Nordic countries or India, or it may work in a different way). The only thing that is valid regardless of any external factor is this: curiosity. In my belief there are two kinds of people – curious and not-so-curious; regardless of profession. Think about it – professional success is directly proportional to the individual’s curiosity + time of active experience in the field. (I say ‘active experience’ because vacations and any distractions do not count as experience :)  ) So, curiosity is the factor which will distinguish a good employee from the not-so-good one. But let’s shift our attention to something else for now: a few tips and tricks for successful interviews. Tip and trick #1: get your priorities straight. Your status usually dictates your priorities; for example, if the person looking for a job has just relocated to a new country, they might tend to ignore some of their priorities and overload others. In other words, setting priorities straight means to define the personal criteria by which the interview process is lead. For example, similar to the following questions can help define the criteria for someone looking for a job: How badly do I need a (any) job? Is it more important to work in a clean and quiet environment or is it important to get paid well (or both, if possible)? And so on… Furthermore, before going to the interview, the candidate should have a list of priorities, sorted by the most importance: e.g. I want a quiet environment, x amount of money, great helping boss, a desk next to a window and so on. Also it is a good idea to be prepared and know which factors can be compromised and to what extent. Tip and trick #2: the interview is a two-way street. A job candidate should not forget that the interview process is not a one-way street. What I mean by this is that while the employer is interviewing the potential candidate, the job seeker should not miss the chance to interview the employer. Usually, the employer and the candidate will meet for an interview and talk about a variety of topics. In a quality interview the candidate will be presented to key members of the team and will have the opportunity to ask them questions. By asking the right questions both parties will define their opinion about each other. For example, if the candidate talks to one of the potential bosses during the interview process and they notice that the potential manager has a hard time formulating a question, then it is up to the candidate to decide whether working with such person is a red flag for them. There are as many interview processes out there as there are companies and each one is different. Some bigger companies and corporates can afford pre-selection processes, 3 or even 4 stages of interviews, small companies usually settle with one interview. Some companies even give cognitive tests on the interview. Why not? In his book Joel suggests that a good candidate should be pampered and spoiled beyond belief with a week-long vacation in New York, fancy hotels, food and who knows what. For all I can imagine, an interview might even take place at the top of the Eifel tower (right, Mr. Joel, right?) I doubt, however, that this is the optimal way to capture the attention of a good employee. The ‘curiosity’ topic What I have learned so far in my professional experience is that opinions can be subjective. Plus, opinions on technology subjects can also be subjective. According to Joel, only hiring the best of the best is worth it. If you ask me, there is no such thing as best of the best, simply because human nature (well, aside from some physical limitations, like putting your pants on through your head :) ) has no boundaries. And why would it have boundaries? I have seen many curious and interesting people, naturally good at technology, though uninterested in it as one  can possibly be; I have also seen plenty of people interested in technology, who (in an ideal world) should have stayed far from it. At any rate, all of this sums up at the end to the ‘supply and demand’ factor. The interview process big-bang boils down to this: If there is a mutual benefit for both the employer and the potential employee to work together, then it all sorts out nicely. If there is no benefit, then it is much harder to get to a common place. Tip and trick #3: word-of-mouth is worth a thousand words Here I would just mention that the best thing a job candidate can get during the interview process is access to future team members or other employees of the new company. Nowadays the world has become quite small and everyone knows everyone. Look at LinkedIn, look at other professional networks and you will realize how small the world really is. Knowing people is a good way to become more approachable and to approach them. Tip and trick #4: Be confident. It is true that for some people confidence is as natural as breathing and others have to work hard to express it. Confidence is, however, a key factor in convincing the other side (potential employer or employee) that there is a great chance for success by working together. But it cannot get you very far if it’s not backed up by talent, curiosity and knowledge. Tip and trick #5: The right reasons What really bothers me in Sweden (and I am sure that there are similar situations in other countries) is that there is a tendency to fill quotas and to filter out candidates by criteria different from their skill and knowledge. In job ads I see quite often the phrases ‘positive thinker’, ‘team player’ and many similar hints about personality features. So my guess here is that discrimination has evolved to a new level. Let me clear up the definition of discrimination: ‘unfair treatment of a person or group on the basis of prejudice’. And prejudice is the ‘partiality that prevents objective consideration of an issue or situation’. In other words, there is not much difference whether a job candidate is filtered out by race, gender or by personality features – it is all a bad habit. And in reality, there is no proven correlation between the technology knowledge paired with skills and the personal features (gender, race, age, optimism). It is true that a significantly greater number of Darwin awards were given to men than to women, but I am sure that somewhere there is a paper or theory explaining the genetics behind this. J This topic actually brings to mind one of my favorite work related stories. A while back I was working for a big company with many teams involved in their processes. One of the teams was occupying 2 rooms – one had the team members and was full of light, colorful posters, chit-chats and giggles, whereas the other room was dark, lighted only by a single monitor with a quiet person in front of it. Later on I realized that the ‘dark room’ person was the guru and the ultimate problem-solving-brain who did not like the chats and giggles and hence was in a separate room. In reality, all severe problems which the chatty and cheerful team members could not solve and all emergencies were directed to ‘the dark room’. And thus all worked out well. The moral of the story: Personality has nothing to do with technology knowledge and skills. End of story. Summary: I’d like to stress the fact that there is no ultimately perfect candidate for a job, and there is no such thing as ‘best-of-the-best’. From my personal experience, the main criteria by which I measure people (co-workers and bosses) is the curiosity factor; I know from experience that the more curious and inventive a person is, the better chances there are for great achievements in their field. Related stories: (for extra credit) 1) Get your priorities straight. A while back as a consultant I was working for a few days at a time at different offices and for different clients, and so I was able to compare and analyze the work environments. There were two different places which I compared and recently I asked a friend of mine the following question: “Which one would you prefer as a work environment: a noisy office full of people, or a quiet office full of faulty smells because the office is rarely cleaned?” My friend was puzzled for a while, thought about it and said: “Hmm, you are talking about two different kinds of pollution… I will probably choose the second, since I can clean the workplace myself a bit…” 2) The interview is a two-way street. One time, during a job interview, I met a potential boss that had a hard time phrasing a question. At that particular time it was clear to me that I would not have liked to work under this person. According to my work religion, the properly asked question contains at least half of the answer. And if I work with someone who cannot ask a question… then I’d be doing double or triple work. At another interview, after the technical part with the team leader of the department, I was introduced to one of the team members and we were left alone for 5 minutes. I immediately jumped on the occasion and asked the blunt question: ‘What have you learned here for the past year and how do you like your job?’ The team member looked at me and said ‘Nothing really. I like playing with my cats at home, so I am out of here at 5pm and I don’t have time for much.’ I was disappointed at the time and I did not take the job offer. I wasn’t that shocked a few months later when the company went bankrupt. 3) The right reasons to take a job: personality check. A while back I was asked to serve as a job reference for a coworker. I agreed, and after some weeks I got a phone call from the company where my colleague was applying for a job. The conversation started with the manager’s question about my colleague’s personality and about their social skills. (You can probably guess what my internal reaction was… J ) So, after 30 minutes of pouring common sense into the interviewer’s head, we finally agreed on the fact that a shy or quiet personality has nothing to do with work skills and knowledge. Some years down the road my former colleague is taking the manager’s position as the manager is demoted to a different department. Reference: Feodor Georgiev, Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, Readers Contribution, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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