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  • Monitoring ASP.NET Application

    - by imran_ku07
        Introduction:          There are times when you may need to monitor your ASP.NET application's CPU and memory consumption, so that you can fine-tune your ASP.NET application(whether Web Form, MVC or WebMatrix). Also, sometimes you may need to see all the exceptions(and their details) of your application raising, whether they are handled or not. If you are creating an ASP.NET application in .NET Framework 4.0, then you can easily monitor your application's CPU or memory consumption and see how many exceptions your application raising. In this article I will show you how you can do this.       Description:           With .NET Framework 4.0, you can turn on the monitoring of CPU and memory consumption by setting AppDomain.MonitoringEnabled property to true. Also, in .NET Framework 4.0, you can register a callback method to AppDomain.FirstChanceException event to monitor the exceptions being thrown within your application's AppDomain. Turning on the monitoring and registering a callback method will add some additional overhead to your application, which will hurt your application performance. So it is better to turn on these features only if you have following properties in web.config file,   <add key="AppDomainMonitoringEnabled" value="true"/> <add key="FirstChanceExceptionMonitoringEnabled" value="true"/>             In case if you wonder what does FirstChanceException mean. It simply means the first notification of an exception raised by your application. Even CLR invokes this notification before the catch block that handles the exception. Now just update global.asax.cs file as,   string _item = "__RequestExceptionKey"; protected void Application_Start() { SetupMonitoring(); } private void SetupMonitoring() { bool appDomainMonitoringEnabled, firstChanceExceptionMonitoringEnabled; bool.TryParse(ConfigurationManager.AppSettings["AppDomainMonitoringEnabled"], out appDomainMonitoringEnabled); bool.TryParse(ConfigurationManager.AppSettings["FirstChanceExceptionMonitoringEnabled"], out firstChanceExceptionMonitoringEnabled); if (appDomainMonitoringEnabled) { AppDomain.MonitoringIsEnabled = true; } if (firstChanceExceptionMonitoringEnabled) { AppDomain.CurrentDomain.FirstChanceException += (object source, FirstChanceExceptionEventArgs e) => { if (HttpContext.Current == null)// If no context available, ignore it return; if (HttpContext.Current.Items[_item] == null) HttpContext.Current.Items[_item] = new RequestException { Exceptions = new List<Exception>() }; (HttpContext.Current.Items[_item] as RequestException).Exceptions.Add(e.Exception); }; } } protected void Application_EndRequest() { if (Context.Items[_item] != null) { //Only add the request if atleast one exception is raised var reqExc = Context.Items[_item] as RequestException; reqExc.Url = Request.Url.AbsoluteUri; Application.Lock(); if (Application["AllExc"] == null) Application["AllExc"] = new List<RequestException>(); (Application["AllExc"] as List<RequestException>).Add(reqExc); Application.UnLock(); } }               Now browse to Monitoring.cshtml file, you will see the following screen,                            The above screen shows you the total bytes allocated, total bytes in use and CPU usage of your application. The above screen also shows you all the exceptions raised by your application which is very helpful for you. I have uploaded a sample project on github at here. You can find Monitoring.cshtml file on this sample project. You can use this approach in ASP.NET MVC, ASP.NET WebForm and WebMatrix application.       Summary:          This is very important for administrators/developers to manage and administer their web application after deploying to production server. This article will help administrators/developers to see the memory and CPU usage of their web application. This will also help administrators/developers to see all the exceptions your application is throwing whether they are swallowed or not. Hopefully you will enjoy this article too.   SyntaxHighlighter.all()

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  • SQL SERVER – Install Samples Database Adventure Works for SQL Server 2012

    - by pinaldave
    AdventureWorks is a Sample Database shipped with SQL Server and it can be downloaded from CodePlex site. AdventureWorks has replaced Northwind and Pubs from the sample database in SQL Server 2005.The Microsoft team keeps updating the sample database as they release new versions. For SQL Server 2012 RTM Samples AdventureWorks Database is released: AdventureWorks2012 Data File AdventureWorks2012 Case Sensitive Data File You can download either of the datafile and create database using the same. Here is the script which demonstrates how to create sample database in SQL Server 2012. CREATE DATABASE AdventureWorks2012 ON (FILENAME = 'D:\AdventureWorks2012_Data.mdf') FOR ATTACH_REBUILD_LOG ; Please specify your filepath in the filename variable. Here is the link for additional downloads. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Documentation, SQL Download, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology

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  • setup WAN miniport(PPPOE) internet connection

    - by Ankit Shah
    Hello I'm from Ahmedabad, India. I want to setup my GTPL(i.e. the service provider) PPPOE internet connection in ubuntu 12.04 . please help..... I had tried to configure my internet connection in fedora 16 using the following method which worked fine :-- I've tried to go to Edit Connection then to the DSL tab then ADDenter my username and passwordSave. But this method didn't help in ubuntu 12.04. please help me out immediately....... Thank you in advance.

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  • SQL SERVER – The Story of a Lesser Known Startup Parameter in SQL Server – Guest Post by Balmukund Lakhani

    - by Pinal Dave
    This is a fantastic blog post from my dear friend Balmukund ( blog | twitter | facebook ). He had presented a fantastic session in our last UG and there were lots of requests from attendees that he blogs about it. Well, here is the blog post about the same very popular UG session. Let us read the entire blog post in the voice of the Balmukund himself. During my last session in SQL Bangalore User Group (Facebook) meeting, I was lucky enough to deliver a session on SQL Server Startup issue. The name of the session was “SQL Engine Starting Trouble – How to start?” From the feedback, I realized that one of the “not well known” startup parameter is “-m”. Okay, you might say “I know that this is used to start the SQL in single user mode”. But what you might not know is that you can pass a string with -m which has special meaning and use. I have used this parameter in my blog here but looks like not many of you have seen that. It happens most of the time when we want to start SQL Server in single user mode, someone else makes connection before you can. The only choice you have is to repeat same process again till you succeed. Some smart DBAs may disable the remote network protocols (TCP/IP and Named Pipes) of SQL Instance and allow only local connections to SQL. Once the activity is complete, our dear smart DBA has to remember to re-enable network protocols. Sometimes, it may be a local service or application getting connection to SQL before we can. There is a better way to deal with it. Yes, you have guessed it correctly: -m parameter which a string. Since I work with SQL Product Support team, I may know little more undocumented commands and parameters, but this is not an undocumented stuff. It’s already documented in books online. So in this blog, I am going to show a demo of its usage. As documentation shows, “Do not use this option as a security feature.” So please read this blog as knowledge enhancer and troubleshooting issues not security feature. In my laptop, I have a default instance of SQL Server 2012 and here is what we would in the configuration manager. Now, I would go ahead and stop SQL Service by selecting SQL Server (MSSQLServer) > Right Click > Stop. There are multiple ways to start SQL with startup parameter. 1) Use Net Start Command from command prompt Net Start MSSQLServer /mSQLCMD The above command is the simplest way to add startup parameter to SQL. This parameter would be cleared once we stop and start SQL. 2) Add Startup Parameter via configuration manager. Step is already listed here. We need to add -mSQLCMD If we compare 1 and 2, it’s clear that unless we modify startup parameter and remove -m, it would be in effect. 3) Start SQL Service via command line SQLServr.exe –mSQLCMD –s<InstanceName> Wait, what does SQLCMD mean with /m? It’s the instruction to SQL that start SQL Server in Single User Mode and allow only the application which is SQLCMD. Any other application would fail with Login Failed for User Error message. It would be important to note that string is case sensitive. This value should be picked up from application_name column from sys.dm_exec_sessions. I have made a connection using SQLCMD and as we can see it comes as upper case “SQLCMD”. If we want only management studio query windows to connect then we need to give -m” Microsoft SQL Server Management Studio – Query” as startup parameter. In below example, I have given it as SQLCMd (lower case d at the end) and we would notice that we would not be able to connect to SQL Instance. Above proves that parameter works as expected and it’s case sensitive. Error Log would show below information. How to get error log location? I have already blogged about it. Hope you have learned something new. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology

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  • User Experience Fundamentals

    - by ultan o'broin
    Understanding what user experience means in the modern work environment is central to building great-looking usable applications on the desktop or mobile devices. What better place to start a series of blog posts on such Applications User Experience team enablement for customers and partners than by sharing what the term really means, writes team member Karen Scipi. Applications UX have gained valuable insights into developing a user experience that reflects the experience of today’s worker. We have observed real workers performing real tasks in real work environments, and we have developed a set of new standards of application design that have been scientifically proven to be beneficial to enable today’s workers. We share such expertise to enable our customers and partners to benefit from our insights and to further their return on investment when building Oracle applications. So, What is User Experience? ?The user interface (UI) is about the on-screen user context provided by the layout of widgets (such as icons, fields, and buttons and more) and the visual impact of colors, typographic choices, and so on. The UI comprises the “look and feel” of the application that users interact with, and reflects, in essence, the most immediate aspects of usability we can now all relate to.  User experience, on the other hand, is about understanding the whole context of the world of work, how workers go about completing tasks, crossing all sorts of boundaries along the way. It is a study of how business processes and workers goals coincide, how users work with technology or other tools to get their jobs done, their interactions with other users, and their response to the technical, physical, and cultural environment around them. User experience is all about how users work—their work environments, office layouts, desk tools, types of devices, their working day, and more. Even their job aids, such as sticky notes, offer insight for UX innovation. User experience matters because businesses needs to be efficient, work must be productive, and users now demand to be satisfied by the applications they work with. In simple terms, tasks finished quickly and accurately for a business evokes organization and worker satisfaction, which in turn makes workers feel good and more than willing to use the application again tomorrow. Design Principles for the Enterprise Worker The consumerization of information technology has raised the bar for enterprise applications. Applications must be consistent, simple, intuitive, but above all contextual, reflecting how and when workers work, in the office or on the go. For example, the Google search experience with its type-ahead keyword-prompting feature is how workers expect to be able to discover enterprise information, too. Type-ahead in PeopleSoft 9.1 To build software that enables workers to be productive, our design principles meet modern work requirements about consistency, with well-organized, context-driven information, geared for a working world of discovery and collaboration. Our applications must also behave in a simple, web-like way just like Amazon, Google, and Apple products that workers use at home or on the go. Our user experience must also reflect workers’ needs for flexibility and well-loved enterprise practices such as using popular desktop tools like Microsoft Excel or Outlook as required. Building User Experience Productively The building blocks of Oracle Fusion Applications are the user experience design patterns. Based on the Oracle Fusion Middleware technology used to build Oracle Fusion Applications, the patterns are reusable solutions to common usability challenges that ADF developers typically face as they build applications, extensions, and integrations. Developers use the patterns as part of their Oracle toolkits to realize great usability consistently and in a productive way. Our design pattern creation process is informed by user experience research and science, an understanding of our technology’s capabilities, the demands for simplification and intuitiveness from users, and the best of Oracle’s acquisitions strategy (an injection of smart people and smart innovation). The patterns are supported by usage guidelines and are tested in our labs and assembled into a library of proven resources we used to build own Oracle Fusion Applications and other Oracle applications user experiences. The design patterns library is now available to the ADF community and to our partners and customers, for free. Developers with ADF skills and other technology skills can now offer more than just coding and functionality and still use the best in enterprise methodologies to ensure that a great user experience is easily applied, scaled, and maintained, whether it be for SaaS or on-premise deployments for Oracle Fusion Applications, for applications coexistence, or for partner integrations scenarios.  Oracle partners and customers already using our design patterns to build solutions and win business in smart and productive ways are now sharing their experiences and insights on pattern use to benefit your entire business. Applications UX is going global with the message and the means. Our hands-on user experience enablement through ADF  is expanding. So, stay tuned to Misha Vaughan's Voice of User Experience (VOX) blog and follow along on Twitter at @usableapps for news of outreach events and other learning opportunities. Interested in Learning More? Oracle Fusion Applications User Experience Patterns and Guidelines Library Shout-outs for Oracle UX Design Patterns Oracle Fusion Applications User Experience Design Patterns: Productivity Realized

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  • Mathematica 8 crashes Ubuntu 13.10

    - by Georgy Ivanov
    I have Mathematica 8 installed on my Ubuntu laptop since 2011. I updated Ubuntu several times, and experienced no problems with Mathematica. It also worked smoothly after I updated Ubuntu to 13.10 (it worked for sure for a week after update). When I tried to start Mathematica today by executing a .sh-file, the screen went black, I was logged out from the session and thrown back to the login screen. Typing mathematica in the terminal produced the same effect. Typing mathematica -cleanstart or mathematica -mesa did not help. Starting Gnome session with or without effects did not help Launching mathematica under another user account did not help. I still can run text-only version of mathematica by typing math in the terminal. I don't remember making any changes to my configuration except for installing updates. Is there any quick way to fix this behavior? How can I know which component exactly crashed? Where should I look for crash logs?

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  • Kuppinger Cole Paper on Entitlements Server

    - by Naresh Persaud
    Kuppinger Cole recently released a paper discussing external authorization describing how organizations can "future proof" their enterprise security by deploying Oracle Entitlements Server.  By taking a declarative security approach, security policy can be flexible and distributed across multiple applications consistently. You can get a copy of the report here. In fact Oracle Entitlements Server is being used in many places to secure data and sensitive business transactions. The paper covers the major  use cases for Entitlements Server as well as Kuppinger Cole's assessment of the market. Here are some additional resources that reinforce the cases discussed in the paper. Today applications for cloud and mobile applications can utilize RESTful interfaces. Click on this link to learn how. OES can also be used to secure data in Oracle Databases.   To learn more check out the new Oracle U  OES 11g course.

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  • Making the Grade

    - by [email protected]
    Education Organizations Learn the Advantages of Oracle Today, K-12 school districts and state agencies nationwide have billions of reasons to come to Oracle OpenWorld 2010. Ever since the American Recovery and Reinvestment Act of 2009 set aside US$100 billion for education, schools have been eager to develop and implement statewide data systems to enhance workflow. And across the country, they've been turning to Oracle for help. According to a recent news release, Oracle already makes the grade. The Los Angeles Unified School District--the nation's second largest district--chose Oracle Business Intelligence Suite, Enterprise Edition Plus to help teachers keep track of student performance. Other educational organizations, including Fairfax County Public Schools and the North Carolina Department of Public Instruction, are also working with Oracle to improve their systemwide procedures. If you're an educator or administrator who is planning to optimize your school or agency data systems, this may be the best time to learn what Oracle can do help ensure success. Register for Oracle OpenWorld 2010 between now and July 16 and you'll save US$500 off registration.

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  • Is osTicket secure/private enough

    - by Andy
    I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their email address and a ticket ID. I am probably going over the top with security though, which is why I wanted to get some second opinions on how secure osTicket actually is and whether I should use it with my website. I run a software company, so chances are licence keys may be included in support tickets which are obviously sensitive information and valuable - so I want to ensure that the likelihood of a support ticket being hacked is very low. If there is any plugins/additions to make osTicket more 'secure', I would appreciate it if you could point me to them. Otherwise if there are any more free, more suited, help desk softwares out there please let me know. Thanks in advance

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  • Protect Data and Save Money? Learn How Best-in-Class Organizations do Both

    - by roxana.bradescu
    Databases contain nearly two-thirds of the sensitive information that must be protected as part of any organization's overall approach to security, risk management, and compliance. Solutions for protecting data housed in databases vary from encrypting data at the application level to defense-in-depth protection of the database itself. So is there a difference? Absolutely! According to new research from the Aberdeen Group, Best-in-Class organizations experience fewer data breaches and audit deficiencies - at lower cost -- by deploying database security solutions. And the results are dramatic: Aberdeen found that organizations encrypting data within their databases achieved 30% fewer data breaches and 15% greater audit efficiency with 34% less total cost when compared to organizations encrypting data within applications. Join us for a live webcast with Derek Brink, Vice President and Research Fellow at the Aberdeen Group, next week to learn how your organization can become Best-in-Class.

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  • Dynamically switching the theme in Orchard

    - by Bertrand Le Roy
    It may sound a little puzzling at first, but in Orchard CMS, more than one theme can be active at any given time. The reason for that is that we have an extensibility point that allows a module (or a theme) to participate in the choice of the theme to use, for each request. The motivation for building the theme engine this way was to enable developers to switch themes based on arbitrary criteria, such as user preferences or the user agent (if you want to serve a mobile theme for phones for example). The choice is made between the active themes, which is why there is a difference between the default theme and the active themes. In order to have a say in the choice of the theme, all you have to do is implement IThemeSelector. That interface is quite simple as it only has one method, GetTheme, that takes the current RequestContext and returns a ThemeSelectorResult or null if the implementation of the interface does not want to participate in the current request (we'll see an example in a moment). ThemeSelectorResult itself is just a ThemeName string property and an integer Priority. We're using a priority so that an arbitrary number of implementations of IThemeSelector can contribute to the choice of a theme. If you look for existing implementations of the interface in Orchard, you'll find four: AdminThemeSelector: selects the TheAdmin theme with a very high priority (100) if the current request is for a page that is part of the admin. Otherwise, null is returned, which enables other implementations to choose the theme. PreviewThemeSelector: selects the preview theme if there is one, with a high priority (90), and null otherwise. This enables administrators to view the site under a different theme while everybody else continues to see the current default theme. SiteThemeSelector: this is the implementation that is doing what you expect most of the time, which is to get the current theme from site settings and set it with a priority of –5. SafeModeThemeSelector: this is the fallback implementation, which should almost never win. It sets the theme as the safe mode theme, which has no style and just uses the default templates for everything. The priority is very low (-100). While this extensibility mechanism is great to have, I wanted to bring that level of choice into the hands of the site administrator rather than just developers. In order to achieve that, I built the Vandelay Theme Picker module. The module provides administration UI to create rules for theme selection. It provides its own extensibility point (the IThemeSelectionRule interface) and one implementation of a rule: UserAgentThemeSelectorRule. This rule gets the current user agent from the context and tries to match it with a regular expression that the administrator can configure in the admin UI. You can for example configure a rule with a regular expression that matches IE6 and serve a different subtheme where the stylesheet has been tweaked for such an antique browser. Another possible configuration is to detect mobile devices from their agent string and serve the mobile theme. All those operations can be done with this module entirely from the admin UI, without writing a line of code. The module also offers the administrator the opportunity to inject a link into the front-end in a specific zone and with a specific position that enables the user to switch to the default theme if he wishes to. This is especially useful for sites that use a mobile theme but still want to allow users to use the full desktop site. While the module is nice and flexible, it may be overkill. On my own personal blog, I have only two active themes: the desktop theme and the mobile theme. I'm fine with going into code to change the criteria on which to switch the theme, so I'm not using my own Theme Picker module. Instead, I made the mobile theme a theme with code (in other words there is a csproj file in the theme). The project includes a single C# file, my MobileThemeSelector for which the code is the following: public class MobileThemeSelector : IThemeSelector { private static readonly Regex _Msie678 = new Regex(@"^Mozilla\/4\.0 \(compatible; MSIE [678]" + @"\.0; Windows NT \d\.\d(.*)\)$", RegexOptions.IgnoreCase); private ThemeSelectorResult _requestCache; private bool _requestCached; public ThemeSelectorResult GetTheme(RequestContext context) { if (_requestCached) return _requestCache; _requestCached = true; var userAgent = context.HttpContext.Request.UserAgent; if (userAgent.IndexOf("phone", StringComparison.OrdinalIgnoreCase) != -1 || _Msie678.IsMatch(userAgent) || userAgent.IndexOf("windows live writer", StringComparison.OrdinalIgnoreCase) != -1) { _requestCache = new ThemeSelectorResult { Priority = 10, ThemeName = "VuLuMobile" }; } return _requestCache; } } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } The theme selector selects the current theme for Internet Explorer versions 6 to 8, for phones, and for Windows Live Writer (so that the theme that is used when I write posts is as simple as possible). What's interesting here is that it's the theme that selects itself here, based on its own criteria. This should give you a good panorama of what's possible in terms of dynamic theme selection in Orchard. I hope you find some fun uses for it. As usual, I can't wait to see what you're going to come up with…

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  • The Threats are Outside the Risks are Inside

    - by Naresh Persaud
    In the past few years we have seen the threats against the enterprise increase dramatically. The number of attacks originating externally have outpaced the number of attacks driven by insiders. During the CSO Summit at Open World, Sonny Singh examined the phenomenon and shared Oracle's security story. While the threats are largely external, the risks are largely inside. Criminals are going after our sensitive customer data. In some cases the attacks are advanced. In most cases the attacks are very simple. Taking a security inside out approach can provide a cost effective way to secure an organization's most valuable assets. &amp;amp;amp;lt;/span&amp;amp;amp;gt;border-width:1px 1px 0;margin-bottom:5px&amp;amp;amp;quot; allowfullscreen=&amp;amp;amp;quot;&amp;amp;amp;quot;&amp;amp;amp;gt; Cso oow12-summit-sonny-sing hv4 from OracleIDM

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Execute TSQL statement with ExecuteStoreQuery in entity framework 4.0

    - by Jalpesh P. Vadgama
    I was playing with entity framework in recent days and I was searching something that how we can execute TSQL statement in entity framework. And I have found one great way to do that with entity framework ‘ExecuteStoreQuery’ method. It’s executes a TSQL statement against data source given enity framework context and returns strongly typed result. You can find more information about ExcuteStoreQuery from following link. http://msdn.microsoft.com/en-us/library/dd487208.aspx So let’s examine how it works. So Let’s first create a table against which we are going to execute TSQL statement. So I have added a SQL Express database as following. Now once we are done with adding a database let’s add a table called Client like following. Here you can see above Client table is very simple. There are only two fields ClientId and ClientName where ClientId is primary key and ClientName is field where we are going to store client name. Now it’s time to add some data to the table. So I have added some test data like following. Now it’s time to add entity framework model class. So right click project->Add new item and select ADO.NET entity model as following. After clicking on add button a wizard will start it will ask whether we need to create model classes from database or not but we already have our client table ready so I have selected generate from database as following. Once you process further in wizard it will be presented a screen where we can select the our table like following. Now once you click finish it will create model classes with for us. Now we need a gridview control where we need to display those data. So in Default.aspx page I have added a grid control like following. <%@ Page Title="Home Page" Language="C#" MasterPageFile="~/Site.master" AutoEventWireup="true" CodeBehind="Default.aspx.cs" Inherits="EntityFramework._Default" %> <asp:Content ID="HeaderContent" runat="server" ContentPlaceHolderID="HeadContent"> </asp:Content> <asp:Content ID="BodyContent" runat="server" ContentPlaceHolderID="MainContent"> <h2> Welcome to ASP.NET! </h2> <p> To learn more about ASP.NET visit <a href="http://www.asp.net" title="ASP.NET Website">www.asp.net</a>. </p> <p> You can also find <a href="http://go.microsoft.com/fwlink/?LinkID=152368&amp;clcid=0x409" title="MSDN ASP.NET Docs">documentation on ASP.NET at MSDN</a>. <asp:GridView ID="grdClient" runat="server"> </asp:GridView> </p> </asp:Content> Now once we are done with adding Gridview its time to write code for server side. So I have written following code in Page_load event of default.aspx page. protected void Page_Load(object sender, EventArgs e) { if (!Page.IsPostBack) { using (var context = new EntityFramework.TestEntities()) { ObjectResult<Client> result = context.ExecuteStoreQuery<Client>("Select * from Client"); grdClient.DataSource = result; grdClient.DataBind(); } } } Here in the above code you can see that I have written create a object of our entity model and then with the help of the ExecuteStoreQuery method I have execute a simple select TSQL statement which will return a object result. I have bind that object result with gridview to display data. So now we are done with coding.So let’s run application in browser. Following is output as expected. That’s it. Hope you like it. Stay tuned for more..Till then happy programming.

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  • Some notes on Reflector 7

    - by CliveT
    Both Bart and I have blogged about some of the changes that we (and other members of the team) have made to .NET Reflector for version 7, including the new tabbed browsing model, the inclusion of Jason Haley's PowerCommands add-in and some improvements to decompilation such as handling iterator blocks. The intention of this blog post is to cover all of the main new features in one place, and to describe the three new editions of .NET Reflector 7. If you'd simply like to try out the latest version of the beta for yourself you can do so here. Three new editions .NET Reflector 7 will come in three new editions: .NET Reflector .NET Reflector VS .NET Reflector VSPro The first edition is just the standalone Windows application. The latter two editions include the Windows application, but also add the power of Reflector into Visual Studio so that you can save time switching tools and quickly get to the bottom of a debugging issue that involves third-party code. Let's take a look at some of the new features in each edition. Tabbed browsing .NET Reflector now has a tabbed browsing model, in which the individual tabs have independent histories. You can open a new tab to view the selected object by using CTRL+CLICK. I've found this really useful when I'm investigating a particular piece of code but then want to focus on some other methods that I find along the way. For version 7, we wanted to implement the basic idea of tabs to see whether it is something that users will find helpful. If it is something that enhances productivity, we will add more tab-based features in a future version. PowerCommands add-in We have also included Jason Haley's PowerCommands add-in as part of version 7. This add-in provides a number of useful commands, including support for opening .xap files and extracting the constituent assemblies, and a query editor that allows C# queries to be written and executed against the Reflector object model . All of the PowerCommands features can be turned on from the options menu. We will be really interested to see what people are finding useful for further integration into the main tool in the future. My personal favourite part of the PowerCommands add-in is the query editor. You can set up as many of your own queries as you like, but we provide 25 to get you started. These do useful things like listing all extension methods in a given assembly, and displaying other lower-level information, such as the number of times that a given method uses the box IL instruction. These queries can be extracted and then executed from the 'Run Query' context menu within the assembly explorer. Moreover, the queries can be loaded, modified, and saved using the built-in editor, allowing very specific user customization and sharing of queries. The PowerCommands add-in contains many other useful utilities. For example, you can open an item using an external application, work with enumeration bit flags, or generate assembly binding redirect files. You can see Bart's earlier post for a more complete list. .NET Reflector VS .NET Reflector VS adds a brand new Reflector object browser into Visual Studio to save you time opening .NET Reflector separately and browsing for an object. A 'Decompile and Explore' option is also added to the context menu of references in the Solution Explorer, so you don't need to leave Visual Studio to look through decompiled code. We've also added some simple navigation features to allow you to move through the decompiled code as quickly and easily as you can in .NET Reflector. When this is selected, the add-in decompiles the given assembly, Once the decompilation has finished, a clone of the Reflector assembly explorer can be used inside Visual Studio. When Reflector generates the source code, it records the location information. You can therefore navigate from the source file to other decompiled source using the 'Go To Definition' context menu item. This then takes you to the definition in another decompiled assembly. .NET Reflector VSPro .NET Reflector VSPro builds on the features in .NET Reflector VS to add the ability to debug any source code you decompile. When you decompile with .NET Reflector VSPro, a matching .pdb is generated, so you can use Visual Studio to debug the source code as if it were part of the project. You can now use all the standard debugging techniques that you are used to in the Visual Studio debugger, and step through decompiled code as if it were your own. Again, you can select assemblies for decompilation. They are then decompiled. And then you can debug as if they were one of your own source code files. The future of .NET Reflector As I have mentioned throughout this post, most of the new features in version 7 are exploratory steps and we will be watching feedback closely. Although we don't want to speculate now about any other new features or bugs that will or won't be fixed in the next few versions of .NET Reflector, Bart has mentioned in a previous post that there are lots of improvements we intend to make. We plan to do this with great care and without taking anything away from the simplicity of the core product. User experience is something that we pride ourselves on at Red Gate, and it is clear that Reflector is still a long way off our usual standards. We plan for the next few versions of Reflector to be worked on by some of our top usability specialists who have been involved with our other market-leading products such as the ANTS Profilers and SQL Compare. I re-iterate the need for the really great simple mode in .NET Reflector to remain intact regardless of any other improvements we are planning to make. I really hope that you enjoy using some of the new features in version 7 and that Reflector continues to be your favourite .NET development tool for a long time to come.

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  • HP ENVY TouchSmart 15t-j000 Quad Edition + custom mSata Plextor M5M 64GB SSD

    - by Akash Ramani
    The ssd did not come along with the laptop, so i bought one myself and physically installed it. I've booted into Ubuntu from a USB drive and my goal is to install / and /home in the SSD. (because most of the actual media exists on the HDD) The only problem is i'm unable to detect the SSD while configuring the partitions. I know the SSD is not the problem because it recognizes in a different laptop. I've followed the instructions shown in https://help.ubuntu.com/community/UEFI but that still doesn't help in identifying the SSD partition. Any help would be appreciated. (p.s: I'm wondering if i have to prepare the SSD through windows or something like that)

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  • Dangerous programming

    - by benhowdle89
    Ok, i'm talking pure software/web, i'm not on about code to power Life Support machines or NASA rockets. In terms of software/web development what is the most dangerous single piece of code someone could put into a program (say if they had a grudge against a client/employee) In PHP, the first thing that comes to mind is some sort of file deletion: function EmptyDir($dir) { $handle=opendir($dir); while (($file = readdir($handle))!==false) { echo "$file <br>"; @unlink($dir.'/'.$file); } closedir($handle); } EmptyDir('images'); Or a PHP script that takes a user's sensitive input and posts it to Google sitemap or something? I hope this doesnt get closed off as subjective as there surely must be a ranking order of dangerous code. So i'm asking for the No.1 spot :) DISCLAIMER: I have no grudges against anyone, just curious for the answer!

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  • Accenture Launches Smart Grid Data Management Platform

    - by caroline.yu
    Accenture announced today it has launched the Accenture Intelligent Network Data Enterprise (INDE), a data management platform to help utilities design, deploy and manage smart grids. INDE's functionality can be enabled by an array of third party technologies. In addition, Accenture plans to offer utilities the option of implementing the INDE solution based on a pre-configured suite of Oracle technologies. The Oracle-based version of INDE will accelerate the design of smart grids and help reduce the costs and risks associated with smart grid implementation. Stephan Scholl, Senior Vice President and General Manager of Oracle Utilities said, "Oracle and Accenture share a common vision of how the smart grid will enable more efficient energy choices for utilities and their customers. Our combined expertise in delivering mission-critical smart grid applications, security, data management and systems integration can help accelerate utilities toward a more intelligent network now and as future needs arise." For the full press release, click here.

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  • 7 Tips to Get the Most Out of BleachBit, a “CCleaner for Linux”

    - by Chris Hoffman
    Like CCleaner on Windows, BleachBit frees space by deleting unimportant files and helps maintain your privacy by deleting sensitive data. And, just like CCleaner, there’s more you can do with BleachBit than just clicking a single button. BleachBit is available in Ubuntu’s Software Center and most other Linux distributions’ software repositories. You can also download it from the BleachBit website – it even runs on Windows, too. HTG Explains: What Is Windows RT and What Does It Mean To Me? HTG Explains: How Windows 8′s Secure Boot Feature Works & What It Means for Linux Hack Your Kindle for Easy Font Customization

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  • Error java.lang.OutOfMemoryError: getNewTla using Oracle EPM products

    - by Marc Schumacher
    Running into a Java out of memory error, it is very common behaviour in the field that the Java heap size will be increased. While this might help to solve a heap space out of memory error, it might not help to fix an out of memory error for the Thread Local Area (TLA). Increasing the available heap space from 1 GB to 16 GB might not even help in this situation. The Thread Local Area (TLA) is part of the Java heap, but as the name already indicates, this memory area is local to a specific thread so there is no need to synchronize with other threads using this memory area. For optimization purposes the TLA size is configurable using the Java command line option “-XXtlasize”. Depending on the JRockit version and the available Java heap, the default values vary. Using Oracle EPM System (mainly 11.1.2.x) the following setting was tested successfully: -XXtlasize:min=8k,preferred=128k More information about the “-XXtlasize” parameter can be found in the JRockit documentation: http://docs.oracle.com/cd/E13150_01/jrockit_jvm/jrockit/jrdocs/refman/optionXX.html

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  • Should I work on CSS or apps first?

    - by Fred
    I am working on my own website for my business, and I need to contract out some assistance. For example, I have the site looking pretty good on Firefox, but it needs help on other browsers. I also need some help with adding some Django apps to the site and setting up a database. I plan to seek the help of two different individuals via elance or odesk. My question is which to do first - get the css and html right then do the apps, or get the apps done and then work on the css and html? Thanks in advance for any suggestions.

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  • Securing data inside Azure SQL? Any good libraries or DIY?

    - by Sid
    Azure SQL doesn't support many of the encryption features found in SQL Server (Table and Column encryption). We need to store some sensitive information that needs to be encrypted and we've rolled our own using AesCryptoServiceProvider to encrypt/decrypt data to/from the database. This solves the immediate issue (no cleartext in db) but poses other problems like Key rotation (we have to roll our own code for this, walking through the db converting old cipher text into new cipher text) metadata mapping of which tables and which columns are encrypted. This is simple with it's a few but quickly gets out of hand ... So are there any libraries out there that do this well? Any other resources or design patterns I can be pointed to?

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  • ZeroBin Is an Encrypted PasteBin Alternative

    - by Jason Fitzpatrick
    ZeroBin is like the heavily armored sibling of PasteBin; You can still paste large chunks of text but that text is encrypted with client-side encryption. PasteBin is great when you need to share snippets of code or log files, the only problem is the service is essentially wide open. Not such a big deal if you’re sharing your XBMC logs on the support forum to get a little help figuring out why your movie list won’t update, but less than idea if you’re sharing more sensitive information. ZeroBin steps in to fill that gap by offering client-side encryption where ZeroBin has no knowledge of the content of your shared text snippets. In addition you can set up the ZeroBin content to self destruct after a set amount of time. Hit up the link below to take ZeroBin for a spin. ZeroBin [via One Thing Well] How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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  • Can I input Chinese character in Unity's dash?

    - by Meteor
    I use Ubuntu in Chinese language. And a lot of programme on my Ubuntu have chinese name. I can open it in Terminal. But I can not search them in Unity. Because in Unity's dash, I can only input English, can not use input method. So can not input Chinese character. I use Chinese as my mother language. And I use Chinese input method a lot. Can someone help me to let me input Chinese character in Unity's dash? I really like Ubuntu and want to use it more frequently. Thanks. https://help.ubuntu.com/11.04/ubuntu-help/figures/unity-dash-sample.png

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  • Live CD doesn't boot, drops to Busy Box shell

    - by D3c3nt Boy
    I am a Windows user and I'm keen to shift to Linux, so I made live CD of Ubuntu 10.10 (Maverick). This is my very first time to use Ubuntu. I put CD in the drive and set the BIOS to boot it, and the Ubuntu CD worked and logo of Ubuntu appears on screen. But suddenly before the start up screen it shows this: Busy Box v 1.5 (Ubuntu 1: 1.15.31 ubuntu5) built in shell (ash) enter help for a list of built in commands When I type help and press enter, the list of commands appear like below: alias break cd chdir command continue echo eval exec export ... This is my first time so i have no idea what to do. I restarted my pc several times but it happens every time. Please help me. What should I do?

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