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  • Culture Shmulture?

    - by steve.diamond
    I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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  • Open the SQL Server Error Log with PowerShell

    - by BuckWoody
    Using the Server Management Objects (SMO) library, you don’t even need to have the SQL Server 2008 PowerShell Provider to read the SQL Server Error Logs – in fact, you can use regular old everyday PowerShell. Keep in mind you will need the SMO libraries – which can be installed separately or by installing the Client Tools from the SQL Server install media. You could search for errors, store a result as a variable, or act on the returned values in some other way. Replace the Machine Name with your server and Instance Name with your instance, but leave the quotes, to make this work on your system: [reflection.assembly]::LoadWithPartialName("Microsoft.SqlServer.Smo") $machineName = "UNIVAC" $instanceName = "Production" $sqlServer = new-object ("Microsoft.SqlServer.Management.Smo.Server") "$machineName\$instanceName" $sqlServer.ReadErrorLog() Want to search for something specific, like the word “Error”? Replace the last line with this: $sqlServer.ReadErrorLog() | where {$_.Text -like "Error*"} Script Disclaimer, for people who need to be told this sort of thing: Never trust any script, including those that you find here, until you understand exactly what it does and how it will act on your systems. Always check the script on a test system or Virtual Machine, not a production system. Yes, there are always multiple ways to do things, and this script may not work in every situation, for everything. It’s just a script, people. All scripts on this site are performed by a professional stunt driver on a closed course. Your mileage may vary. Void where prohibited. Offer good for a limited time only. Keep out of reach of small children. Do not operate heavy machinery while using this script. If you experience blurry vision, indigestion or diarrhea during the operation of this script, see a physician immediately. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • What's New in PeopleSoft HCM 9.1?

    PeopleSoft HCM 9.1 is the most robust release in years with over 9,000 enhanced pages, 270 new features, 83 new Web services and 8 new solutions. Tune into this conversation with Jay Richey, Director, Product Marketing for Oracle PeopleSoft Enterprise Human Capital Management Solutions to understand how this solution can improve the effectiveness of your workforce, drive higher organizational productivity, and continue to leverage your strategic investment in PeopleSoft HCM.

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  • Junior software developer - How to understand web applications in depth?

    - by nat_gr
    I am currently a junior developer in web applications and specifically in ASP.NET MVC technology. My problem is that the C# senior developer in the company has no experience with this technology and I try to learn without any guidance. I went through all tutorials (e.g music store), codeplex projects and also read Pro ASP.NET MVC 4. However, most of the examples are about CRUD and e-commerce applications. What I don't understand is how dependency injection fits in web applications (I have realized that is not only used for facilitating unit testing) or when I should use a custom model binder or how to model the business logic when there is already a database schema in place. I read the forum quite often and it would very helpful if some experienced developer could give me an insight about how to proceed. Do I need to read some books to understand the overall idea behind web applications? And what kind of application should I start building myself - I don't think it would be useful to create similar examples with the tutorials.

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  • How to install google chrome from the official repos?

    - by Suhaib
    I followed this question : How to install Chrome browser properly via command line? However, It is not the same as the one mentioned in google's website : http://www.google.com/linuxrepositories/ I want to do this one instead. The process is: On an APT-based system (Debian, Ubuntu, etc.), download the key and then use apt to install it. wget -q -O - https://dl-ssl.google.com/linux/linux_signing_key.pub | sudo apt-key add - sudo apt-get update what would be the next step ? I tried sudo apt-get intsall google-chrome and I ended up with this error Reading package lists... Done Building dependency tree Reading state information... Done E: Unable to locate package google-chrome

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  • Passenger (mod-rails) can't find libopenssl-ruby

    - by flintinatux
    Trying to build an nginx server with Phusion Passenger on Ubuntu 11.10 (hurray for the new version!). Running "passenger-install-nginx-module" outputs the following error: * OpenSSL support for Ruby... not found With the following suggestion to fix it: * To install OpenSSL support for Ruby: Please run apt-get install libopenssl-ruby as root. Running "sudo apt-get install libopenssl-ruby" yields the following output: Reading package lists... Done Building dependency tree Reading state information... Done Note, selecting 'libruby' instead of 'libopenssl-ruby' libruby is already the newest version. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. A little research shows that libruby is a virtual package that provides libopenssl-ruby as part of the package. However, the passenger-install-nginx-module script still can't find it, and keeps throwing the same error. Help me, please! I'm in a little over my head on this one, and the google-the-error-code method that usually works is failing me today.

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  • HP Improves Visibility, Alignment, and Marketing Effectiveness with Siebel MRM

    - by ruth.donohue
    How does an $80 billion technology company gain complete visibility to marketing spend? Hewlett Packard uses Siebel Marketing Resource Management to ensure marketing dollars are invested wisely and gain transparency and accountability across its marketing function. With Siebel MRM, HP is able to manage over 50,000 campaigns in over 60 countries and leverage marketing best practices around the world. Find out more in this video with Deborah Nelson, SVP of Marketing and Alliances at HP.

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  • New ways for backup, recovery and restore of Essbase Block Storage databases – part 2 by Bernhard Kinkel

    - by Alexandra Georgescu
    After discussing in the first part of this article new options in Essbase for the general backup and restore, this second part will deal with the also rather new feature of Transaction Logging and Replay, which was released in version 11.1, enhancing existing restore options. Tip: Transaction logging and replay cannot be used for aggregate storage databases. Please refer to the Oracle Hyperion Enterprise Performance Management System Backup and Recovery Guide (rel. 11.1.2.1). Even if backups are done on a regular, frequent base, subsequent data entries, loads or calculations would not be reflected in a restored database. Activating Transaction Logging could fill that gap and provides you with an option to capture these post-backup transactions for later replay. The following table shows, which are the transactions that could be logged when Transaction Logging is enabled: In order to activate its usage, corresponding statements could be added to the Essbase.cfg file, using the TRANSACTIONLOGLOCATION command. The complete syntax reads: TRANSACTIONLOGLOCATION [ appname [ dbname]] LOGLOCATION NATIVE ?ENABLE | DISABLE Where appname and dbname are optional parameters giving you the chance in combination with the ENABLE or DISABLE command to set Transaction Logging for certain applications or databases or to exclude them from being logged. If only an appname is specified, the setting applies to all databases in that particular application. If appname and dbname are not defined, all applications and databases would be covered. LOGLOCATION specifies the directory to which the log is written, e.g. D:\temp\trlogs. This directory must already exist or needs to be created before using it for log information being written to it. NATIVE is a reserved keyword that shouldn’t be changed. The following example shows how to first enable logging on a more general level for all databases in the application Sample, followed by a disabling statement on a more granular level for only the Basic database in application Sample, hence excluding it from being logged. TRANSACTIONLOGLOCATION Sample Hyperion/trlog/Sample NATIVE ENABLE TRANSACTIONLOGLOCATION Sample Basic Hyperion/trlog/Sample NATIVE DISABLE Tip: After applying changes to the configuration file you must restart the Essbase server in order to initialize the settings. A maybe required replay of logged transactions after restoring a database can be done only by administrators. The following options are available: In Administration Services selecting Replay Transactions on the right-click menu on the database: Here you can select to replay transactions logged after the last replay request was originally executed or after the time of the last restored backup (whichever occurred later) or transactions logged after a specified time. Or you can replay transactions selectively based on a range of sequence IDs, which can be accessed using Display Transactions on the right-click menu on the database: These sequence ID s (0, 1, 2 … 7 in the screenshot below) are assigned to each logged transaction, indicating the order in which the transaction was performed. This helps to ensure the integrity of the restored data after a replay, as the replay of transactions is enforced in the same order in which they were originally performed. So for example a calculation originally run after a data load cannot be replayed before having replayed the data load first. After a transaction is replayed, you can replay only transactions with a greater sequence ID. For example, replaying the transaction with sequence ID of 4 includes all preceding transactions, while afterwards you can only replay transactions with a sequence ID of 5 or greater. Tip: After restoring a database from a backup you should always completely replay all logged transactions, which were executed after the backup, before executing new transactions. But not only the transaction information itself needs to be logged and stored in a specified directory as described above. During transaction logging, Essbase also creates archive copies of data load and rules files in the following default directory: ARBORPATH/app/appname/dbname/Replay These files are then used during the replay of a logged transaction. By default Essbase archives only data load and rules files for client data loads, but in order to specify the type of data to archive when logging transactions you can use the command TRANSACTIONLOGDATALOADARCHIVE as an additional entry in the Essbase.cfg file. The syntax for the statement is: TRANSACTIONLOGDATALOADARCHIVE [appname [dbname]] [OPTION] While to the [appname [dbname]] argument the same applies like before for TRANSACTIONLOGLOCATION, the valid values for the OPTION argument are the following: Make the respective setting for which files copies should be logged, considering from which location transactions are usually taking place. Selecting the NONE option prevents Essbase from saving the respective files and the data load cannot be replayed. In this case you must first manually load the data before you can replay the transactions. Tip: If you use server or SQL data and the data and rules files are not archived in the Replay directory (for example, you did not use the SERVER or SERVER_CLIENT option), Essbase replays the data that is actually in the data source at the moment of the replay, which may or may not be the data that was originally loaded. You can find more detailed information in the following documents: Oracle Hyperion Enterprise Performance Management System Backup and Recovery Guide (rel. 11.1.2.1) Oracle Essbase Online Documentation (rel. 11.1.2.1)) Enterprise Performance Management System Documentation (including previous releases) Or on the Oracle Technology Network. If you are also interested in other new features and smart enhancements in Essbase or Hyperion Planning stay tuned for coming articles or check our training courses and web presentations. You can find general information about offerings for the Essbase and Planning curriculum or other Oracle-Hyperion products here; (please make sure to select your country/region at the top of this page) or in the OU Learning paths section, where Planning, Essbase and other Hyperion products can be found under the Fusion Middleware heading (again, please select the right country/region). Or drop me a note directly: [email protected]. About the Author: Bernhard Kinkel started working for Hyperion Solutions as a Presales Consultant and Consultant in 1998 and moved to Hyperion Education Services in 1999. He joined Oracle University in 2007 where he is a Principal Education Consultant. Based on these many years of working with Hyperion products he has detailed product knowledge across several versions. He delivers both classroom and live virtual courses. His areas of expertise are Oracle/Hyperion Essbase, Oracle Hyperion Planning and Hyperion Web Analysis. Disclaimer: All methods and features mentioned in this article must be considered and tested carefully related to your environment, processes and requirements. As guidance please always refer to the available software documentation. This article does not recommend or advise any explicit action or change, hence the author cannot be held responsible for any consequences due to the use or implementation of these features.

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  • Gparted can't create partition table

    - by William
    Here's what the problem is. About a day or so ago I used Gparted live cd to create 3 NTFS primary partitions on my external 500 gig Goflex and one extended with 2 logical partitiones. I had planned to install windows 8 on the first partition, then ubuntu and kubuntu on the other 2. After I finished partitioning my drive with gparted, I booted into windows vista to make my bootable windows 8 usb to install it with, I also decided to check to make sure all my partitions were working properly. Then I found they were, and they weren't. My 50 gig first partition I had planned to install windows on showed up normal and the 300 gigs of space left in the extended partition did as well, the rest showed up as raw. So I figured alright, something went awal while making the partitions, so I booted up gparted once again. Then to my surprise gparted showed the entire drive as unallocated, and when I refreshed the list, it showed as all the partitions I had made earlier, buy with a exclamation mark by them all. So I figured ok, might be a problem with the partition table as I'd seen a similar problem in past on a drive that was not partitioned at all, so I decided to create a new partition table and take the time out again to sit and wait. Then I got a message saying gparted could not create the partition table, followed by it showing the entire drive as formatted into ntfs. After that I figured ok I'll take a break, come back in a hour, maybe it's something I did. So a hour later I came back after having booted up windows, plugged the drive in to see if by some miracle windows could access the drive. In disk management when I plugged the drive in, it would freeze attempting to read the drive, as I'd seen in the past with raw disks, yet when I unplugged it I got a glimpse of disk management showing it as a perfectly fine ntfs file system on the drive followed by a "you must format disk K in order to use it". So I then was assured the disk was raw as that is what had happened in the past, followed by a new partition table through gparted to fix the problem and a 10 hour format in windows. So I once again booted up gparted, to get the message "error fsyncing/closing/dev/sdg:input/output error" followed by "error opening dev/sdg No such file in directory" after I refreshed and somehow saw the disk show up as perfectly fine ntfs and then tried to create a new partition table to try to wipe out all my problems and start over again. And not gparted only shows the drive there about 1/10 refreshes the rest I get the directory error. If anybody can assist me in any way shape or form I will be thankful.

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  • The Red Gate Guide to SQL Server Team based Development Free e-book

    - by Mladen Prajdic
    After about 6 months of work, the new book I've coauthored with Grant Fritchey (Blog|Twitter), Phil Factor (Blog|Twitter) and Alex Kuznetsov (Blog|Twitter) is out. They're all smart folks I talk to online and this book is packed with good ideas backed by years of experience. The book contains a good deal of information about things you need to think of when doing any kind of multi person database development. Although it's meant for SQL Server, the principles can be applied to any database platform out there. In the book you will find information on: writing readable code, documenting code, source control and change management, deploying code between environments, unit testing, reusing code, searching and refactoring your code base. I've written chapter 5 about Database testing and chapter 11 about SQL Refactoring. In the database testing chapter (chapter 5) I cover why you should test your database, why it is a good idea to have a database access interface composed of stored procedures, views and user defined functions, what and how to test. I talk about how there are many testing methods like black and white box testing, unit and integration testing, error and stress testing and why and how you should do all those. Sometimes you have to convince management to go for testing in the development lifecycle so I give some pointers and tips how to do that. Testing databases is a bit different from testing object oriented code in a way that to have independent unit tests you need to rollback your code after each test. The chapter shows you ways to do this and also how to avoid it. At the end I show how to test various database objects and how to test access to them. In the SQL Refactoring chapter (chapter 11) I cover why refactor and where to even begin refactoring. I also who you a way to achieve a set based mindset to solve SQL problems which is crucial to good SQL set based programming and a few commonly seen problems to refactor. These problems include: using functions on columns in the where clause, SELECT * problems, long stored procedure with many input parameters, one subquery per condition in the select statement, cursors are good for anything problem, using too large data types everywhere and using your data in code for business logic anti-pattern. You can read more about it and download it here: The Red Gate Guide to SQL Server Team-based Development Hope you like it and send me feedback if you wish too.

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  • Grad school guides for professional programmers

    - by Peter Turner
    I've exhausted my googling abilities on this search (too many ad-sites peddling online degrees) and turned to my favorite resource, ya'll. I'm looking for a website, book or long winded answer that breaks down graduate programs at universities and colleges by their geographical area / online capability; relative cost; prestige; difficulty; applicability to software engineering, computer science or a project management MBA; and years to complete.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • Oracle Lean Supply Chain Newsletter

    - by [email protected]
    Ready to ride the cutting edge? Leader or Laggard? There's plenty of new material and exciting articles on Oracle Supply Chain products in the quarterly newsletter, the February '10 issue contained some interesting articles on: - Supply Chains in the new 'Abnornal" - Manufacturers go Paperless to Boost Lean - Five Good Reasons to go to Release 12.1 - Software and Hardware complete with the Sun acquisition See details at: http://www.oracle.com/newsletters/samples/supply-chain-management.html Stay tuned for the May'10 issue and some great articles worth reviewing

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  • Installation Error, "Unable to lock the administration directory"

    - by kern
    Whenever I try to install any software through Terminal or Software on my Ubuntu 11.04, I'm getting this response: In Terminal: E: Could not get lock /var/lib/dpkg/lock - open (11: Resource temporarily unavailable) E: Unable to lock the administration directory (/var/lib/dpkg/), is another process using it? In Software Center An unhandlable error occured There seems to be a programming error in aptdaemon, the software that allows you to install/remove software and to perform other package management related tasks. What should I do?

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  • Hosted CRM Solutions from a Manager?s Perspective

    CRM, Customer Relationship Management is a method or process that is used to know the customer?s behavior and their needs and it helps in developing a stronger relation with them. This is only a defi... [Author: James Wong - Computers and Internet - April 29, 2010]

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  • Third Party Applications and Other Acts of Violence Against Your SQL Server

    - by KKline
    I just got finished reading a great blog post from my buddy, Thomas LaRock ( t | b ), in which he describes a useful personal policy he used to track changes made to his SQL Servers when installing third-party products. Note that I'm talking about line-of-business applications here - your inventory management systems and help desk ticketing apps. I'm not talking about monitoring and tuning applications since they, by their very nature, need a different sort of access to your back-end server resources....(read more)

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  • SCOM, 90 days in, III. Stuff to Add

    - by merrillaldrich
    This is the third installment of a series on our deployment of System Center at my workplace, emphasis on SQL Server MP. At this point we’ve got Operations Manager installed, and up and running, and we’ve been able to categorize all the monitored servers into production, preproduction, test and DR using groups that have dynamic membership rules. We’ve got the SQL management pack working with out-of-the-box settings, and used it to locate all the SQL Server stack services like the engine, reporting...(read more)

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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