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• Delving into design patterns, and what that means for the Oracle user experience

  - by Kathy.Miedema

  By Kathy Miedema, Oracle Applications User Experience George Hackman, Senior Director, Applications User Experiences The Oracle Applications User Experience team has some exciting things happening around Fusion Applications design patterns. Because we’re hoping to have some new offerings soon (stay tuned with VoX to see what’s in the pipeline around Fusion Applications design patterns), now is a good time to talk more about what design patterns can do for the individual user as well as the entire company. George Hackman, Senior Director of Operations User Experience, says the first thing to note is that user experience is not just about the user interface. It’s about understanding how people do things, observing them, and then finding the patterns that emerge. The Applications UX team develops those patterns and then builds them into Oracle applications. What emerges, Hackman says, is a consistent, efficient user experience that promotes a productive workplace. Creating design patterns What is a design pattern in the context of enterprise software? “Every day, people use technology to get things done,” Hackman says. “They navigate a virtual world that reaches from enterprise to consumer apps, and from desktop to mobile. This virtual world is constantly under construction. New areas are being developed and old areas are being redone. As this world is being built and remodeled, efficient pathways and practices emerge. “Oracle's user experience team watches users navigate this world. We measure their productivity and ask them about their satisfaction. We take the most efficient, most productive pathways from the enterprise and consumer world and turn them into Oracle's user experience patterns.” Hackman describes the process as combining all of the best practices from every part of a user’s world. Members of the user experience team observe, analyze, design, prototype, and measure each work task to find the best possible pattern for a particular work flow. As the team builds the patterns, “we make sure they are fully buildable using Oracle technology,” Hackman said. “So customers know they can use these patterns. There’s no need to make something up from scratch, not knowing whether you can even build it.” Hackman says that creating something on a computer is a good example of a user experience pattern. “People are creating things all the time,” he says. “On the consumer side, they are creating documents. On the enterprise side, they are creating expense reports. On a mobile phone, they are creating contacts. They are using different apps like iPhone or Facebook or Gmail or Oracle software, all doing this creation process.” The Applications UX team starts their process by observing how people might create something. “We observe people creating things. We see the patterns, we analyze and document, then we apply them to our products. It might be different from phone to web browser, but we have these design patterns that create a consistent experience across platforms, and across products, too. The result for customers Oracle constantly improves its part of the virtual world, Hackman said. New products are created and existing products are upgraded. Because Oracle builds user experience design patterns, Oracle's virtual world becomes both more powerful and more familiar at the same time. Because of design patterns, users can navigate with ease as they embrace the latest technology – because it behaves the way they expect it to. This means less training and faster adoption for individual users, and more productivity for the business as a whole. Hackman said Oracle gives customers and partners access to design patterns so that they can build in the virtual world using the same best practices. Customers and partners can extend applications with a user experience that is comfortable and familiar to their users. For businesses that are integrating different Oracle applications, design patterns are key. The user experience created in E-Business Suite should be similar to the user experience in Fusion Applications, Hackman said. If a user is transitioning from one application to the other, it shouldn’t be difficult for them to do their work. With design patterns, it isn’t. “Oracle user experience patterns are the building blocks for the virtual world that ensure productivity, consistency and user satisfaction,” Hackman said. “They are built for the enterprise, but incorporate the best practices from across the virtual world. They empower productivity and facilitate social interaction. When you build with patterns, you get all the end-user benefits of less training / retraining from the finished product. You also get faster / cheaper development.” What’s coming? You can already access design patterns to help you build Dashboards with OBIEE here. And we promised you at the beginning that we had something in the pipeline on Fusion Applications design patterns. Look for the announcement about when they are available here on VoX.

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• problem with loading in .FBX meshes in DirectX 10

  - by N0xus

  I'm trying to load in meshes into DirectX 10. I've created a bunch of classes that handle it and allow me to call in a mesh with only a single line of code in my main game class. How ever, when I run the program this is what renders: In the debug output window the following errors keep appearing: D3D10: ERROR: ID3D10Device::DrawIndexed: Input Assembler - Vertex Shader linkage error: Signatures between stages are incompatible. The reason is that Semantic 'TEXCOORD' is defined for mismatched hardware registers between the output stage and input stage. [ EXECUTION ERROR #343: DEVICE_SHADER_LINKAGE_REGISTERINDEX ] D3D10: ERROR: ID3D10Device::DrawIndexed: Input Assembler - Vertex Shader linkage error: Signatures between stages are incompatible. The reason is that the input stage requires Semantic/Index (POSITION,0) as input, but it is not provided by the output stage. [ EXECUTION ERROR #342: DEVICE_SHADER_LINKAGE_SEMANTICNAME_NOT_FOUND ] The thing is, I've no idea how to fix this. The code I'm using does work and I've simply brought all of that code into a new project of mine. There are no build errors and this only appears when the game is running The .fx file is as follows: float4x4 matWorld; float4x4 matView; float4x4 matProjection; struct VS_INPUT { float4 Pos:POSITION; float2 TexCoord:TEXCOORD; }; struct PS_INPUT { float4 Pos:SV_POSITION; float2 TexCoord:TEXCOORD; }; Texture2D diffuseTexture; SamplerState diffuseSampler { Filter = MIN_MAG_MIP_POINT; AddressU = WRAP; AddressV = WRAP; }; // // Vertex Shader // PS_INPUT VS( VS_INPUT input ) { PS_INPUT output=(PS_INPUT)0; float4x4 viewProjection=mul(matView,matProjection); float4x4 worldViewProjection=mul(matWorld,viewProjection); output.Pos=mul(input.Pos,worldViewProjection); output.TexCoord=input.TexCoord; return output; } // // Pixel Shader // float4 PS(PS_INPUT input ) : SV_Target { return diffuseTexture.Sample(diffuseSampler,input.TexCoord); //return float4(1.0f,1.0f,1.0f,1.0f); } RasterizerState NoCulling { FILLMODE=SOLID; CULLMODE=NONE; }; technique10 Render { pass P0 { SetVertexShader( CompileShader( vs_4_0, VS() ) ); SetGeometryShader( NULL ); SetPixelShader( CompileShader( ps_4_0, PS() ) ); SetRasterizerState(NoCulling); } } In my game, the .fx file and model are called and set as follows: Loading in shader file //Set the shader flags - BMD DWORD dwShaderFlags = D3D10_SHADER_ENABLE_STRICTNESS; #if defined( DEBUG ) || defined( _DEBUG ) dwShaderFlags |= D3D10_SHADER_DEBUG; #endif ID3D10Blob * pErrorBuffer=NULL; if( FAILED( D3DX10CreateEffectFromFile( TEXT("TransformedTexture.fx" ), NULL, NULL, "fx_4_0", dwShaderFlags, 0, md3dDevice, NULL, NULL, &m_pEffect, &pErrorBuffer, NULL ) ) ) { char * pErrorStr = ( char* )pErrorBuffer->GetBufferPointer(); //If the creation of the Effect fails then a message box will be shown MessageBoxA( NULL, pErrorStr, "Error", MB_OK ); return false; } //Get the technique called Render from the effect, we need this for rendering later on m_pTechnique=m_pEffect->GetTechniqueByName("Render"); //Number of elements in the layout UINT numElements = TexturedLitVertex::layoutSize; //Get the Pass description, we need this to bind the vertex to the pipeline D3D10_PASS_DESC PassDesc; m_pTechnique->GetPassByIndex( 0 )->GetDesc( &PassDesc ); //Create Input layout to describe the incoming buffer to the input assembler if (FAILED(md3dDevice->CreateInputLayout( TexturedLitVertex::layout, numElements,PassDesc.pIAInputSignature, PassDesc.IAInputSignatureSize, &m_pVertexLayout ) ) ) { return false; } model loading: m_pTestRenderable=new CRenderable(); //m_pTestRenderable->create<TexturedVertex>(md3dDevice,8,6,vertices,indices); m_pModelLoader = new CModelLoader(); m_pTestRenderable = m_pModelLoader->loadModelFromFile( md3dDevice,"armoredrecon.fbx" ); m_pGameObjectTest = new CGameObject(); m_pGameObjectTest->setRenderable( m_pTestRenderable ); // Set primitive topology, how are we going to interpet the vertices in the vertex buffer md3dDevice->IASetPrimitiveTopology( D3D10_PRIMITIVE_TOPOLOGY_TRIANGLELIST ); if ( FAILED( D3DX10CreateShaderResourceViewFromFile( md3dDevice, TEXT( "armoredrecon_diff.png" ), NULL, NULL, &m_pTextureShaderResource, NULL ) ) ) { MessageBox( NULL, TEXT( "Can't load Texture" ), TEXT( "Error" ), MB_OK ); return false; } m_pDiffuseTextureVariable = m_pEffect->GetVariableByName( "diffuseTexture" )->AsShaderResource(); m_pDiffuseTextureVariable->SetResource( m_pTextureShaderResource ); Finally, the draw function code: //All drawing will occur between the clear and present m_pViewMatrixVariable->SetMatrix( ( float* )m_matView ); m_pWorldMatrixVariable->SetMatrix( ( float* )m_pGameObjectTest->getWorld() ); //Get the stride(size) of the a vertex, we need this to tell the pipeline the size of one vertex UINT stride = m_pTestRenderable->getStride(); //The offset from start of the buffer to where our vertices are located UINT offset = m_pTestRenderable->getOffset(); ID3D10Buffer * pVB=m_pTestRenderable->getVB(); //Bind the vertex buffer to input assembler stage - md3dDevice->IASetVertexBuffers( 0, 1, &pVB, &stride, &offset ); md3dDevice->IASetIndexBuffer( m_pTestRenderable->getIB(), DXGI_FORMAT_R32_UINT, 0 ); //Get the Description of the technique, we need this in order to loop through each pass in the technique D3D10_TECHNIQUE_DESC techDesc; m_pTechnique->GetDesc( &techDesc ); //Loop through the passes in the technique for( UINT p = 0; p < techDesc.Passes; ++p ) { //Get a pass at current index and apply it m_pTechnique->GetPassByIndex( p )->Apply( 0 ); //Draw call md3dDevice->DrawIndexed(m_pTestRenderable->getNumOfIndices(),0,0); //m_pD3D10Device->Draw(m_pTestRenderable->getNumOfVerts(),0); } Is there anything I've clearly done wrong or are missing? Spent 2 weeks trying to workout what on earth I've done wrong to no avail. Any insight a fresh pair eyes could give on this would be great.

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• What's New in Oracle's EPM System?

  - by jmorourke

  Oracle’s EPM System R11.1.2.2  is now generally available to customers and partners on the download center.  Although the release number doesn’t sound significant, this is a major release of Oracle’s Hyperion EPM Suite with new modules as well as significant enhancements across the suite.  This release was announced back on April 4th as part of Oracle’s Business Analytics Strategy launch, so analytics is a key aspect of the release.  But the three biggest pieces of news in this release are Oracle Hyperion Planning support for the Exalytics In-Memory Machine, the new Project Financial Planning Application and the new Account Reconciliations Manager module. The Oracle Exalytics In-Memory Machine was announced back in October 2011, at Oracle OpenWorld.  It’s the latest installment from Oracle in a line of engineered systems that combine Oracle Sun hardware, with Oracle database and application technologies – in solutions that are designed to provide high scalability and performance for specific tasks.  Exalytics is the first engineered system specifically designed for high performance analytics.  Running in-memory versions of Oracle Essbase, as well as the Oracle TimesTen database and Oracle BI tools, Exalytics provides speed of thought response times for complex analytic processes with advanced visualizations.  Early adopter customers have achieved 5X to 100X faster interactivity and 6X to 10X faster planning cycles.  Hyperion Planning running with Oracle Exalytics will support enterprise-wide planning, budgeting and forecasting with more detailed data, with hundreds to thousands of users across an organization getting speed of thought performance. The new Hyperion Project Financial Planning application delivered with EPM 11.1.2.2 is also great news for Oracle customers.  This application follows on the heels of other special-purpose planning applications that Oracle has delivered for Workforce and Capital Asset planning.  It allows Project Managers to identify project-related expenses and revenues, plan and propose new projects, and track results over time. Finance Managers can evaluate and compare different projects, manage the funding process, monitor and report the actual financial results and impacts of projects and project portfolios. This new application is applicable to capital projects, contract projects and indirect projects like IT and HR projects across all industries.  This application is a great complement to existing Project Management applications, and helps bridge the gap between these applications, and the financial planning and budgeting process. Account reconciliations has to be one of the biggest bottlenecks and risks in the financial close and reporting process, and many organizations rely on spreadsheets and manual processes to perform this critical process.  To help address this problem, Oracle developed an Account Reconciliation Manager module that is being delivered as part of Oracle Hyperion Financial Close Management.   This module helps automate and streamline account reconciliations and eliminates the chances for errors, omissions and fraud.  But unlike standalone account reconciliation packages, it’s integrated with the rest of the Oracle Hyperion Financial Close suite, and can integrate balances from any source system.  This can help alleviate a major bottleneck in the financial close process, increase accuracy and reduce risk, and can complement existing investments in Hyperion Financial Management, as well as Oracle and non-Oracle transaction processing systems. Other enhancements in this release include an enhanced Web 2.0 interface for Hyperion Planning and Hyperion Financial Management (HFM), configurable dimensionality in HFM, new Predictive Planning feature in Hyperion Planning, new Detailed Profitability feature in Hyperion Profitability and Cost Management, new Smart View interface for Hyperion Strategic Finance, and integration of the Hyperion applications with JD Edwards Financials. For more information about Oracle EPM System R11.1.2.2 check out the links below: Press Release:  http://www.oracle.com/us/corporate/press/1575775 Product Information on O.com:  http://www.oracle.com/us/solutions/business-analytics/overview/index.html Product Information on OTN:  http://www.oracle.com/technetwork/middleware/epm/downloads/index.html Webcast Replay:  http://www.oracle.com/us/go/index.html?Src=7317510&Act=65&pcode=WWMK11054701MPP046 Please contact me if you have any questions or need additional information – [email protected]

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• Problems with opening CHM Help files from Network or Internet

  - by Rick Strahl

  As a publisher of a Help Creation tool called Html Help Help Builder, I’ve seen a lot of problems with help files that won't properly display actual topic content and displays an error message for topics instead. Here’s the scenario: You go ahead and happily build your fancy, schmanzy Help File for your application and deploy it to your customer. Or alternately you've created a help file and you let your customers download them off the Internet directly or in a zip file. The customer downloads the file, opens the zip file and copies the help file contained in the zip file to disk. She then opens the help file and finds the following unfortunate result:     The help file  comes up with all topics in the tree on the left, but a Navigation to the WebPage was cancelled or Operation Aborted error in the Help Viewer's content window whenever you try to open a topic. The CHM file obviously opened since the topic list is there, but the Help Viewer refuses to display the content. Looks like a broken help file, right? But it's not - it's merely a Windows security 'feature' that tries to be overly helpful in protecting you. The reason this happens is because files downloaded off the Internet - including ZIP files and CHM files contained in those zip files - are marked as as coming from the Internet and so can potentially be malicious, so do not get browsing rights on the local machine – they can’t access local Web content, which is exactly what help topics are. If you look at the URL of a help topic you see something like this:   mk:@MSITStore:C:\wwapps\wwIPStuff\wwipstuff.chm::/indexpage.htm which points at a special Microsoft Url Moniker that in turn points the CHM file and a relative path within that HTML help file. Try pasting a URL like this into Internet Explorer and you'll see the help topic pop up in your browser (along with a warning most likely). Although the URL looks weird this still equates to a call to the local computer zone, the same as if you had navigated to a local file in IE which by default is not allowed.  Unfortunately, unlike Internet Explorer where you have the option of clicking a security toolbar, the CHM viewer simply refuses to load the page and you get an error page as shown above. How to Fix This - Unblock the Help File There's a workaround that lets you explicitly 'unblock' a CHM help file. To do this: Open Windows Explorer Find your CHM file Right click and select Properties Click the Unblock button on the General tab Here's what the dialog looks like:   Clicking the Unblock button basically, tells Windows that you approve this Help File and allows topics to be viewed.   Is this insecure? Not unless you're running a really old Version of Windows (XP pre-SP1). In recent versions of Windows Internet Explorer pops up various security dialogs or fires script errors when potentially malicious operations are accessed (like loading Active Controls), so it's relatively safe to run local content in the CHM viewer. Since most help files don't contain script or only load script that runs pure JavaScript access web resources this works fine without issues. How to avoid this Problem As an application developer there's a simple solution around this problem: Always install your Help Files with an Installer. The above security warning pop up because Windows can't validate the source of the CHM file. However, if the help file is installed as part of an installation the installation and all files associated with that installation including the help file are trusted. A fully installed Help File of an application works just fine because it is trusted by Windows. Summary It's annoying as all hell that this sort of obtrusive marking is necessary, but it's admittedly a necessary evil because of Microsoft's use of the insecure Internet Explorer engine that drives the CHM Html Engine's topic viewer. Because help files are viewing local content and script is allowed to execute in CHM files there's potential for malicious code hiding in CHM files and the above precautions are supposed to avoid any issues. © Rick Strahl, West Wind Technologies, 2005-2012 Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• Why would Copying a Large Image to the Clipboard Freeze a Computer?

  - by Akemi Iwaya

  Sometimes, something really odd happens when using our computers that makes no sense at all…such as copying a simple image to the clipboard and the computer freezing up because of it. An image is an image, right? Today’s SuperUser post has the answer to a puzzled reader’s dilemna. Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. Original image courtesy of Wikimedia. The Question SuperUser reader Joban Dhillon wants to know why copying an image to the clipboard on his computer freezes it up: I was messing around with some height map images and found this one: (http://upload.wikimedia.org/wikipedia/commons/1/15/Srtm_ramp2.world.21600×10800.jpg) The image is 21,600*10,800 pixels in size. When I right click and select “Copy Image” in my browser (I am using Google Chrome), it slows down my computer until it freezes. After that I must restart. I am curious about why this happens. I presume it is the size of the image, although it is only about 6 MB when saved to my computer. I am also using Windows 8.1 Why would a simple image freeze Joban’s computer up after copying it to the clipboard? The Answer SuperUser contributor Mokubai has the answer for us: “Copy Image” is copying the raw image data, rather than the image file itself, to your clipboard. The raw image data will be 21,600 x 10,800 x 3 (24 bit image) = 699,840,000 bytes of data. That is approximately 700 MB of data your browser is trying to copy to the clipboard. JPEG compresses the raw data using a lossy algorithm and can get pretty good compression. Hence the compressed file is only 6 MB. The reason it makes your computer slow is that it is probably filling your memory up with at least the 700 MB of image data that your browser is using to show you the image, another 700 MB (along with whatever overhead the clipboard incurs) to store it on the clipboard, and a not insignificant amount of processing power to convert the image into a format that can be stored on the clipboard. Chances are that if you have less than 4 GB of physical RAM, then those copies of the image data are forcing your computer to page memory out to the swap file in an attempt to fulfil both memory demands at the same time. This will cause programs and disk access to be sluggish as they use the disk and try to use the data that may have just been paged out. In short: Do not use the clipboard for huge images unless you have a lot of memory and a bit of time to spare. Like pretty graphs? This is what happens when I load that image in Google Chrome, then copy it to the clipboard on my machine with 12 GB of RAM: It starts off at the lower point using 2.8 GB of RAM, loading the image punches it up to 3.6 GB (approximately the 700 MB), then copying it to the clipboard spikes way up there at 6.3 GB of RAM before settling back down at the 4.5-ish you would expect to see for a program and two copies of a rather large image. That is a whopping 3.7 GB of image data being worked on at the peak, which is probably the initial image, a reserved quantity for the clipboard, and perhaps a couple of conversion buffers. That is enough to bring any machine with less than 8 GB of RAM to its knees. Strangely, doing the same thing in Firefox just copies the image file rather than the image data (without the scary memory surge). Have something to add to the explanation? Sound off in the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.

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• HTTP Module in detail

  - by Jalpesh P. Vadgama

  I know this post may sound like very beginner level. But I have already posted two topics regarding HTTP Handler and HTTP module and this will explain how http module works in the system. I have already posted What is the difference between HttpModule and HTTPHandler here. Same way I have posted about an HTTP Handler example here as people are still confused with it. In this post I am going to explain about HTTP Module in detail. What is HTTP Module As we all know that when ASP.NET Runtimes receives any request it will execute a series of HTTP Pipeline extensible objects. HTTP Module and HTTP handler play important role in extending this HTTP Pipelines. HTTP Module are classes that will pre and post process request as they pass into HTTP Pipelines.  So It’s one kind of filter we can say which will do some procession on begin request and end request. If we have to create HTTP Module we have to implement System.Web.IHttpModule interface in our custom class. An IHTTP Module contains two method dispose where you can write your clean up code and another is Init where your can write your custom code to handle request. Here you can your event handler that will execute at the time of begin request and end request. Let’s create an HTTP Module which will just print text in browser with every request. Here is the code for that. using System; using System.Collections.Generic; using System.Linq; using System.Web; namespace Experiment { public class MyHttpModule:IHttpModule { public void Dispose() { //add clean up code here if required } public void Init(HttpApplication context) { context.BeginRequest+=new EventHandler(context_BeginRequest); context.EndRequest+=new EventHandler(context_EndRequest); } public void context_BeginRequest(object o, EventArgs args) { HttpApplication app = (HttpApplication)o; if (app != null) { app.Response.Write("<h1>Begin Request Executed</h1>"); } } public void context_EndRequest(object o, EventArgs args) { HttpApplication app = (HttpApplication)o; if (app != null) { app.Response.Write("<h1>End Request Executed</h1>"); } } } } Here in above code you can see that I have created two event handler context_Beginrequest and context_EndRequest which will execute at begin request and end request when request are processed. In this event handler I have just written a code to print text on browser. Now In order enable this HTTP Module in HTTP pipeline we have to put a settings in web.config  HTTPModules section to tell which HTTPModule is enabled. Below is code for HTTPModule. <configuration> <system.web> <compilation debug="true" targetFramework="4.0" /> <httpModules> <add name="MyHttpModule" type="Experiment.MyHttpModule,Experiment"/> </httpModules> </system.web> </configuration> Now I just have created a sample webform with following code in HTML like following. <form id="form1" runat="server"> <B>test of HTTP Module</B> </form> Now let’s run this web form in browser and you can see here it the output as expected.   Technorati Tags: HTTPModule,ASP.NET,Request

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• Clarity is important, both in question and in answer.

  - by gerrylowry

  clarity is important ... i'm often reminded of the Clouseau movie in which Peter Sellers as Chief Inspector Clouseau asks a hotel clerk "Does your dog bite?" ... the clerk answers "no" ... after Clouseau has been bitten by the dog, he looks at the hotel clerk who says "That's not my dog".  Clarity is important, both in question and in answer. i've been a member of forums.asp.net since 2008 ... like many of my peers at forums.asp.net, i've answered my fair share of questions. FWIW, the purpose of this, my first web log post to http://weblogs.asp.net/gerrylowry is to help new members ask better questions and in turn get better answers. TIMTOWTDI  =.  there is more than one way to do it imho, the best way to ask a question in any forum, or even person to person, is to first formulate your question and then ask yourself to answer your own question. Things to consider when asking (the more complete your question, the more likely you'll get the answer you require): -- have you searched Google and/or your favourite search engine(s) before posting your question to forums.asp.net; examples: site:msdn.microsoft.com entity framework 5.0 c#http://lmgtfy.com/?q=site%3Amsdn.microsoft.com+entity+framework+5.0+c%23 site:forums.asp.net MVC tutorial c#http://lmgtfy.com/?q=site%3Aforums.asp.net+MVC+tutorial+c%23 -- are you asking your question in the correct forum?  look at the forums' descriptions at http://forums.asp.net/; examples: Getting Started If you have a general ASP.NET question on a topic that's not covered by one of the other more specific forums - ask it here. MVC Discussions regarding ASP.NET Model-View-Controller (MVC) C# Questions about using C# for ASP.NET development Note:  if your question pertains more to c# than to MVC, choosing the C# forum is likely to be more appropriate. -- is your post subject clear and concise, yet not too vague? compare these three subjects (all three had something to do with GridView):     (1)    please help     (2)    gridview      (3)    How to show newline in GridView  -- have you clearly explained your scenario? compare:  my leg hurts   with   when i walk too much, my right knee hurts in the knee joint  compare:  my code does not work    with    when i enter a date as 2012-11-8, i get a FormatException -- have you checked your spelling, your grammar, and your English? for better or worse, English is the language of forums.asp.net ... many of the currently 170000++ forums.asp.net are not native speakers of English; that's okay ... however, there are times when choosing the more appropriate words will likely get one a better answer; fortunately, there are web tools to help you formulate your question, for example, http://translate.google.com/.  -- have you provided relevant information about your environment? here are a few examples ... feel free to include other items to your question ... rule of thumb:  if you think a given detail is relevant, it likely is -- what technology are you using?    ASP.NET MVC 4, ASP.NET MVC 3, WebForms, ...  -- what version of Visual Studio are you using?  vs2012 (ultimate, professional, express), vs2010, vs2008 ... -- are you hosting your own website?  are you using a shared hosting service? -- are you experience difficulties in just one browser? more than one browser? -- what browser version(s) are you using?   ie8? ie9? ... -- what is your operating system?     win8, win7, vista, XP, server 2008 R2 ... -- what is your database?   SQL Server 2008 R2, ss2005, MySQL, Oracle, ... -- what is your web server?  iis 7.5, iis 6, .... -- have you provided enough information for someone to be able to answer your question? Here's an actual example from an O.P. that i hope is self-explanatory: I'm trying to make a simple calculator when i write the code in windows application it worked when i tried it in web application it doesn't work and there are no errors what should i do ??!! -- have you included unnecessary information? more than once, i've seen the O.P. (original post, original poster) include many extra lines of code that were not relevant to the actual question; the more unnecessary code that you include, the less likely your volunteer peers will be motivated to donate their time to help you. -- have you asked the question that you want answered? "Does this dog bite?" -- are your expectations reasonable? -- generally, persons who are going to answer your questions are your peers ... they are unpaid volunteers ... -- are you looking for help with your homework, work assignment, or hobby? or, are you expecting someone else to do your work for you?  -- do you expect a complete solution or are you simply looking for guidance and direction? -- you are likely to get more help by first making a reasonable effort to help yourself first Clarity is important, both in question and in answer. if you are answering someone else's question, please remember that clear answers are just as important as clear questions; would you understand your own answer? Things to consider when answering: -- have you tested your code example?  if you have, say so; if you've not tested your code example, also say so -- imho, it's okay to guess as long as you clearly state that you're guessing ... sometimes a wrong guess can still help the O.P. find her/his way to the right answer -- meanness does not contribute to being helpful; sometimes one may become frustrated with the O.P. and/or others participating in a thread, if that happens to you, be kind regardless; speaking from my own experience, at least once i've allowed myself to be frustrated into writing something inappropriate that i've regretted later ... being a meany does not feel good ... being kind and helpful feels fantastic! Tip:  before asking your question, read more than a few existing questions and answers to get a sense of how your peers ask and answer questions. Gerry P.S.:  try to avoid necroposting and piggy backing. necroposting is adding to an old post, especially one that was resolved months ago. piggy backing is adding your own question to someone else's thread.

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• How to Never Use iTunes With Your iPhone, iPad, or iPod Touch

  - by Chris Hoffman

  iTunes isn’t an amazing program on Windows. There was a time when Apple device users had to plug their devices into their PCs or Macs and use iTunes for device activation, updates, and syncing, but iTunes is no longer necessary. Apple still allows you to use iTunes for these things, but you don’t have to. Your iOS device can function independently from iTunes, so you should never be forced to plug it into a PC or Mac. Device Activation When the iPad first came out, it was touted as a device that could replace full PCs and Macs for people who only needed to perform light computing tasks. Yet, to set up a new iPad, users had to plug it into a PC or Mac running iTunes and use iTunes to activate the device. This is no longer necessary. With new iPads, iPhones, and iPod Touches, you can simply go through the setup process after turning on your new device without ever having to plug it into iTunes. Just connect to a Wi-Fi or cellular data network and log in with your Apple ID when prompted. You’ll still see an option that allows you to activate the device via iTunes, but this should only be necessary if you don’t have a wireless Internet connection available for your device. Operating System Updates You no longer have to use Apple’s iTunes software to update to a new version of Apple’s iOS operating system, either. Just open the Settings app on your device, select the General category, and tap Software Update. You’ll be able to update right from your device without ever opening iTunes. Purchased iTunes Media Apple allows you to easily access content you’ve purchased from the iTunes Store on any device. You don’t have to connect your device to your computer and sync via iTunes. For example, you can purchase a movie from the iTunes Store. Then, without any syncing, you can open the iTunes Store app on any of your iOS devices, tap the Purchased section, and see stuff you’ve downloaded. You can download the content right from the store to your device. This also works for apps — apps you purchase from the App Store can be accessed in the Purchased section on the App Store on your device later. You don’t have to sync apps from iTunes to your device, although iTunes still allows you to. You can even set up automatic downloads from the iTunes & App Store settings screen. This would allow you to purchase content on one device and have it automatically download to your other devices without any hassle. Music Apple allows you to re-download purchased music from the iTunes Store in the same way. However, there’s a good chance you have your own music you didn’t purchase from iTunes. Maybe you spent time ripping it all from your old CDs and you’ve been syncing it to your devices via iTunes ever since. Apple’s solution for this is named iTunes Match. This feature isn’t free, but it’s not a bad deal at all. For $25 per year, Apple allows you to upload all your music to your iCloud account. You can then access all your music from any iPhone, IPad, or iPod Touch. You can stream all your music — perfect if you have a huge library and little storage on your device — and choose which songs you want to download to your device for offline use. When you add additional music to your computer, iTunes will notice it and upload it using iTunes Match, making it available for streaming and downloading directly from your iOS devices without any syncing. This feature is named iTunes Match because it doesn’t just upload music — if Apple already has a song you upload, it will “match” your song with Apple’s copy. This means you may get higher-quality versions of your songs if you ripped them from CD at a lower bitrate. Podcasts You don’t have to use iTunes to subscribe to podcasts and sync them to your devices. Even if you have a lowly iPod Touch, you can install APple’s Podcasts app from the app store. Use it to subscribe to podcasts and configure them to automatically download directly to your device. You can use other podcast apps for this, too. Backups You can continue backing up your device’s data through iTunes, generating local backups that are stored on your computer. However, new iOS devices are configured to automatically back up their data to iCloud. This happens automatically in the background without you even having to think about it, and you can restore such backups when setting up a device simply by logging in with your Apple ID. Personal Data In the days of PalmPilots, people would use desktop programs like iTunes to sync their email, contacts, and calendar events with their mobile devices. You probably shouldn’t have to sync this data form your computer. Just sign into your email account — for example, a Gmail account — on your device and iOS will automatically pull your email, contacts, and calendar events from your associated account. Photos Rather than connecting your iOS device to your computer and syncing photos from it, you can use an app that automatically uploads your photos to a web service. Dropbox, Google+, and even Flickr all have this feature in their apps. You’ll be able to access your photos from any computer and have a backup copy without any syncing required. You may still need to use iTunes if you want to sync local music without paying for iTunes Match or copy local video files to your device. Copying large local files over is the only real scenario where you’d need iTunes. If you don’t need to copy such files over, you can go ahead and uninstall iTunes from your Windows PC if you like. You shouldn’t need it.     

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• What is the SharePoint Action Framework and Why do I need it ?

  - by SAF

  For those out there that are a little curious as to whether SAF is any use to your organisation, please read this FAQ.  What is SAF ? SAF is free to use. SAF is the "SharePoint Action Framework", it was built by myself and Hugo (plus a few others along the way). SAF is written entirely in C# code available from : http://saf.codeplex.com.   SAF is a way to automate SharePoint configuration changes. An Action is a command/class/task/script written in C# that performs a unit of execution against SharePoint such as "CreateWeb"  or "AddLookupColumn". A SAF Macro is collection of one or more Actions. SAF Macro can be run from Msbuild, a Feature, StsAdm or common plain old .Net code. Parameters can be passed to a Macro at run-time from a variety of sources such as "Environment Variable", "*.config", "Msbuild Properties", Feature Properties, command line args, .net code. SAF emits lots of trace statements at run-time, these can be viewed using "DebugView". One Action can pass parameters to another Action. Parameters can be set using Expression Syntax such as "DateTime.Now".  You should consider SAF is you suffer from one of the following symptoms... "Our developers write lots of code to deploy changes at release time - it's always rushed" "I don't want my developers shelling out to Powershell or Stsadm from a Feature". "We have loads of Console applications now, I have lost track of where they are, or what they do" "We seem to be writing similar scripts against SharePoint in lots of ways, testing is hard". "My scripts often have lots of errors - they are done at the last minute". "When something goes wrong - I have no idea what went wrong or how to solve it". "Our Features get stuck and bomb out half way through - there no way to roll them back". "We have tons of Features now - I can't keep track". "We deploy Features to run one-off tasks" "We have a library of reusable scripts, but, we can only run it in one way, sometimes we want to run it from MSbuild and a Feature". "I want to automate the deployment of changes to our development environment". "I would like to run a housekeeping task on a scheduled basis"   So I like the sound of SAF - what's the problems ?  Realistically, there are few things that need to be considered: Someone on your team will need to spend a day or 2 understanding SAF and deciding exactly how you want to use it. I would suggest a Tech Lead, SysAdm or SP Architect will need to download it, try out the examples, look through the unit tests. Ask us questions. Although, SAF can be downloaded and set to go in a few minutes, you will still need to address issues such as - "Do you want to execute your Macros in MsBuild or from a Feature ?" You will need to decide who is going to do your deployments - is it each developer to themself, or do you require a dedicated Build Manager ? As most environments (Dev, QA, Live etc) require different settings (e.g. Urls, Database names, accounts etc), you will more than likely want to define these and set a properties file up for each environment. (These can then be injected into Saf at run-time). There may be no Action to solve your particular problem. If this is the case, suggest it to us - we can try and write it, or write it yourself. It's very easy to write a new Action - we have an approach to easily unit test it, document it and author it. For example, I wrote one to deploy  a WSP in 2 hours the other day. Alternatively, Saf can also call Stsadm commands and Powershell scripts.   Anyway, I do hope this helps! If you still need help, or a quick start, we can also offer consultancy around SAF. If you want to know more give us a call or drop an email to [email protected]

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• Oracle Social Network Developer Challenge: Fishbowl Solutions

  - by Kellsey Ruppel

  Originally posted by Jake Kuramoto on The Apps Lab blog. Today, I give you the final entry in the Oracle Social Network Developer Challenge, held last week during OpenWorld. This one comes from Friend of the ‘Lab and Fishbowl Solutions (@fishbowle20) hacker, John Sim (@jrsim_uix), whom you might remember from his XBox Kinect demo at COLLABORATE 12 (presentation slides and abstract) hacks and other exploits with WebCenter. We put this challenge together specifically for developers like John, who like to experiment with new tools and push the envelope of what’s possible and build cool things, and as you can see from his entry John did just that, mashing together Google Maps and Oracle Social Network into a mobile app built with PhoneGap that uses the device’s camera and GPS to keep teams on the move in touch. He calls it a Mobile GeoTagging Solution, but I think Avengers Assemble! would have equally descriptive, given that was obviously his inspiration. Here’s his description of the mobile app: My proposed solution was to design and simplify GeoLocation mapping, and automate updates for users and teams on the move; who don’t have access to a laptop or want to take their ipads out – but allow them to make quick updates to OSN and upload photos taken from their mobile device – there and then. As part of this; the plan was to include a rules engine that could be configured by the user to allow the device to automatically update and post messages when they arrived at a set location(s). Inspiration for this came from on{x} – automate your life. Unfortunately, John didn’t make it to the conference to show off his hard work in person, but luckily, he had a colleague from Fishbowl and a video to showcase his work.    Here are some shots of John’s mobile app for your viewing pleasure: John’s thinking is sound. Geolocation is usually relegated to consumer use cases, thanks to services like foursquare, but distributed teams working on projects out in the world definitely need a way to stay in contact. Consider a construction job. Different contractors all converge on a single location, and time is money. Rather than calling or texting each other and risking a distracted driving accident, an app like John’s allows everyone on the job to see exactly where the other contractors are. Using his GPS rules, they could easily be notified about how close each is to the site, definitely useful when you have a flooring contractor sitting idle, waiting for an electrician to finish the wiring. The best part is that the project manager or general contractor could stay updated on all the action (or inaction) using Oracle Social Network, either sitting at a desk using the browser app or desktop client or on the go, using one of the native mobile apps built for Oracle Social Network. I can see this being used by insurance adjusters too, and really any team that, erm, assembles at a given spot. Of course, it’s also useful for meeting at the pub after the day’s work is done. Beyond people, this solution could also be implemented for physical objects that are in route to a destination. Say you’re a customer waiting on rail shipment or a package delivery. You could track your valuable’s whereabouts easily as they report their progress via checkins. If they deviated from the GPS rules, you’d be notified. You might even be able to get a picture into Oracle Social Network with some light hacking. Thanks to John and his colleagues at Fishbowl for participating in our challenge. We hope everyone had a good experience. Make sure to check out John’s blog post on his work and the experience using Oracle Social Network. Although this is the final, official entry we had, tomorrow, I’ll show you the work of someone who finished code, but wasn’t able to make the judging event. Stay tuned.

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• Expanding the Partner Ecosystem with Third-Party Plug-ins

  - by Joe Diemer

  Oracle Enterprise Manager’s extensibility capabilities are designed to allow customers and partners to adapt Enterprise Manager for management of heterogeneous environments with Plug-ins and Connectors.  Third-party developers continue to take advantage of Oracle Enterprise Manager’s Extensibility Development Kit (EDK) to build plug-ins to Enterprise Manager 12c, such as F5’s BIG IP Plug-in and Entuity’s Eye of the Storm Network Management Plug-In.  Partners can also validate their plug-ins through the Oracle Validated Integration (OVI) program, which assures customers that the plug-in has been tested and is functionally and technically sound, is designed in a reliable and standardized manner, and operates and performs as documented.   Two very recent examples of partners which have beta versions of their plug-ins are Blue Medora's VMware vSphere plug-in and the NetApp Storage plug-in.  VMware vSphere Plug-in by Blue Medora Blue Medora, an Oracle Partner Network (OPN) “Gold” member, which just announced that it is now signing up customers to try a beta version of their new VMware vSphere plug-in for Enterprise Manager 12c.  According to Blue Medora, the vSphere plug-in monitors critical VMware metrics (CPU, Memory, Disk, Network, etc) at the Host, VM, Cluster and Resource Pool levels.  It has minimal performance impact via an “agentless” approach that requires no installation directly on VMware servers.  It has discovery capabilities for VMware Datacenters, ESX Hosts, Clusters, Virtual Machines, and Datastores.  It offers integration of native VMware Events into Enterprise Manager, and it provides over 300 VMware-related health, availability, performance, and configuration metrics.  It comes with more than 30 out-of-the-box pre-defined thresholds and can manage VMware via a series of jobs split between cluster, host and VM target types.The company reports that the Enterprise Manager 12c plug-in supports vSphere versions 4.0, 4.5 and 5.0.  Platforms supported include Linux 64-bit, Windows, AIX and Solaris SPARC and x86.  Information about the plug-in, including how to sign up for the beta, is available at their web site at http://bluemedora.com after selecting the "Products" tab. NetApp Storage Plug-in NetApp believes the combination of storage system monitoring with comprehensive management of Oracle systems with Enterprise Manager will help customers reduce the cost and complexity of managing applications that rely on NetApp storage and Oracle technologies.  So, NetApp built a plug-in and reports that it has comprehensive availability and performance information for NetApp storage systems.  Using the plug-in, Oracle Enterprise Manager customers with NetApp storage solutions can track the association between databases and storage components and thereby respond to faults and IO performance bottlenecks quickly. With the latest configuration management capabilities, one can also perform drift analysis to make sure all storage systems are configured as per established gold standards. The company is also now signing up beta customers, which can be done at the NetApp Communities site at https://communities.netapp.com/groups/netapp-storage-system-plug-in-for-oem12c-beta. Learn More about Enterprise Manager Extensibility More plug-ins from other partners are soon to come, which I'll be reporting on them here.  To learn more about Enterprise Manager and how customers and partners can build plug-ins using the EDK to manage a multi-vendor data center, go to http://oracle.com/enterprisemanager in the Heterogeneous Management solution area.  The site also lists the plug-ins available with information on how to obtain them.  More info about the Oracle Validated Integration program can be found at the OPN Enterprise Manager Knowledge Zone in the "Develop" tab.

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• The Virtues and Challenges of Implementing Basel III: What Every CFO and CRO Needs To Know

  - by Jenna Danko

  The Basel Committee on Banking Supervision (BCBS) is a group tasked with providing thought-leadership to the global banking industry.  Over the years, the BCBS has released volumes of guidance in an effort to promote stability within the financial sector.  By effectively communicating best-practices, the Basel Committee has influenced financial regulations worldwide.  Basel regulations are intended to help banks: More easily absorb shocks due to various forms of financial-economic stress Improve risk management and governance Enhance regulatory reporting and transparency In June 2011, the BCBS released Basel III: A global regulatory framework for more resilient banks and banking systems.  This new set of regulations included many enhancements to previous rules and will have both short and long term impacts on the banking industry.  Some of the key features of Basel III include: A stronger capital base More stringent capital standards and higher capital requirements Introduction of capital buffers  Additional risk coverage Enhanced quantification of counterparty credit risk Credit valuation adjustments  Wrong  way risk  Asset Value Correlation Multiplier for large financial institutions Liquidity management and monitoring Introduction of leverage ratio Even more rigorous data requirements To implement these features banks need to embark on a journey replete with challenges. These can be categorized into three key areas: Data, Models and Compliance. Data Challenges Data quality - All standard dimensions of Data Quality (DQ) have to be demonstrated.  Manual approaches are now considered too cumbersome and automation has become the norm. Data lineage - Data lineage has to be documented and demonstrated.  The PPT / Excel approach to documentation is being replaced by metadata tools.  Data lineage has become dynamic due to a variety of factors, making static documentation out-dated quickly.  Data dictionaries - A strong and clean business glossary is needed with proper identification of business owners for the data.  Data integrity - A strong, scalable architecture with work flow tools helps demonstrate data integrity.  Manual touch points have to be minimized.   Data relevance/coverage - Data must be relevant to all portfolios and storage devices must allow for sufficient data retention.  Coverage of both on and off balance sheet exposures is critical.   Model Challenges Model development - Requires highly trained resources with both quantitative and subject matter expertise. Model validation - All Basel models need to be validated. This requires additional resources with skills that may not be readily available in the marketplace.  Model documentation - All models need to be adequately documented.  Creation of document templates and model development processes/procedures is key. Risk and finance integration - This integration is necessary for Basel as the Allowance for Loan and Lease Losses (ALLL) is calculated by Finance, yet Expected Loss (EL) is calculated by Risk Management – and they need to somehow be equal.  This is tricky at best from an implementation perspective.  Compliance Challenges Rules interpretation - Some Basel III requirements leave room for interpretation.  A misinterpretation of regulations can lead to delays in Basel compliance and undesired reprimands from supervisory authorities. Gap identification and remediation - Internal identification and remediation of gaps ensures smoother Basel compliance and audit processes.  However business lines are challenged by the competing priorities which arise from regulatory compliance and business as usual work.  Qualification readiness - Providing internal and external auditors with robust evidence of a thorough examination of the readiness to proceed to parallel run and Basel qualification  In light of new regulations like Basel III and local variations such as the Dodd Frank Act (DFA) and Comprehensive Capital Analysis and Review (CCAR) in the US, banks are now forced to ask themselves many difficult questions.  For example, executives must consider: How will Basel III play into their Risk Appetite? How will they create project plans for Basel III when they haven’t yet finished implementing Basel II? How will new regulations impact capital structure including profitability and capital distributions to shareholders? After all, new regulations often lead to diminished profitability as well as an assortment of implementation problems as we discussed earlier in this note.  However, by requiring banks to focus on premium growth, regulators increase the potential for long-term profitability and sustainability.  And a more stable banking system: Increases consumer confidence which in turn supports banking activity  Ensures that adequate funding is available for individuals and companies Puts regulators at ease, allowing bankers to focus on banking Stability is intended to bring long-term profitability to banks.  Therefore, it is important that every banking institution takes the steps necessary to properly manage, monitor and disclose its risks.  This can be done with the assistance and oversight of an independent regulatory authority.  A spectrum of banks exist today wherein some continue to debate and negotiate with regulators over the implementation of new requirements, while others are simply choosing to embrace them for the benefits I highlighted above. Do share with me how your institution is coping with and embracing these new regulations within your bank. Dr. Varun Agarwal is a Principal in the Banking Practice for Capgemini Financial Services.  He has over 19 years experience in areas that span from enterprise risk management, credit, market, and to country risk management; financial modeling and valuation; and international financial markets research and analyses.

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• Conference networking for the socially awkward

  - by Melanie Townsend

  Do you approach a room full of strangers with excitement at all the new people you’re going to chat to over coffee and a muffin as you swap tales of how you convinced your manager to give you the day “off”? Or, do you find rooms full of strangers intimidating and begin by scouting out a place you can stand quietly and not be in someone’s way until the next session begins? If you’re on the train to extrovert city, that’s great, well done, move along. If, on the other hand, a room full of strangers who all seem to inexplicably know each other already is more challenge than opportunity, then making those connections with other professionals can be more difficult. So, here’s some advice, some gleaned from other things I’ve read online when trying to overcome my own discomfort in large groups (hopefully minus the infuriating condescension), others are just things I’ve found helpful over the years. Start small Smaller groups are less intimidating, and, now that you’ve taken the plunge to show up, it’s harder to remain inconspicuous. I find it’s easier to speak to new people once the option NOT to has been taken away. You’re there now, smile through the awkward and you’ll be forever grateful when the three people you’ve met and gotten to know here are also at that gigantic conference later on (ideally, introducing you to other people). Smile, or at the very least, stop scowling You probably don’t even know you’re doing it. If your resting face doesn’t come across as manically happy, tinge that with some social anxiety and you become one great ball of unapproachable. Normally, I wouldn’t suggest this as a problem that needs fixing, I have personally honed this face to use while travelling alone all the time. However, if you are indeed hoping to meet some useful people and get the most out of this conference, you may need to remind yourself to smile. Prepare some ice breakers This is going to sound stupid, like “no one does this right?” stupid, but, just, trust me a minute. It’s okay to prepare. You don’t need to write word-for-word questions to ask people and practice them in a mirror – that would be strange. I’m suggesting to just have an arsenal of questions to ask people if you get stuck, what session has been your favorite, which ones are you most looking forward to, have you heard X presenter speak before, what did you think of them? Even just thinking about these things in advance can help, and, as a bonus, while the other person is answering it gives you a moment to tamp down that panic, I mean breathe, I mean get to know them. You’re not alone (in the least creepy way possible) See that person in the corner clutching their phone with a mild deer in the headlights look?  That is potentially your new conference buddy. Starting with something along the lines of: I don’t know about you, the sessions here are great but I find the crowds a little tough to deal with. Mind if I park here for a second? is a decent opener. Just walking around and looking at exhibitors (if applicable) is fine, but it’s a little too easy to wander about and not actually speak to anyone if that’s all you’re doing. If joining a group of people talking is too much to start with, one-on-one can be easier. Have goals Are there people in particular you wanted to speak to? Did you have a personal goal of speaking to at least “x” new people? Are you trying to get a contact in a specific company because you want to work with them on something? Does the business have vague goals as well that you may or may not be judged on later? Making specific goals you can accomplish lets you know whether you’ve actually succeeded in your “networking pursuits” or what you need to work on more for next time. Everyone’s got their own coping technique. Some people are able to remind themselves that “humans are fundamentally social creatures” and somehow that helps them, others drink which is not really something I recommend for professional conferences but to each their own, and some focus on the fact that networking can play a big role in their career path. Just do what works for you, and if there’re any tricks you’ve found helpful over the years, please share em.

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• JCP Awards 10 Year Retrospective

  - by Heather VanCura

  As we celebrate 10 years of JCP Program Award recognition in 2012,  take a look back in the Retrospective article covering the history of the JCP awards.  Most recently, the JCP awards were  celebrated at JavaOne Latin America in Brazil, where SouJava was presented the JCP Member of the Year Award for 2012 (won jointly with the London Java Community) for their contributions and launch of the Global Adopt-a-JSR Program. This is also a good time to honor the JCP Award Nominees and Winners who have been designated as Star Spec Leads.  Spec Leads are key to the Java Community Process (JCP) program. Without them, none of the Java Specification Requests (JSRs) would have begun, much less completed and become implemented in shipping products.  Nominations for 2012 Start Spec Leads are now open until 31 December. The Star Spec Lead program recognizes Spec Leads who have repeatedly proven their merit by producing high quality specifications, establishing best practices, and mentoring others. The point of such honor is to endorse the good work that they do, showcase their methods for other Spec Leads to emulate, and motivate other JCP program members and participants to get involved in the JCP program. Ed Burns – A Star Spec Lead for 2009, Ed first got involved with the JCP program when he became co-Spec Lead of JSR 127, JavaServer Faces (JSF), a role he has continued through JSF 1.2 and now JSF 2.0, which is JSR 314. Linda DeMichiel – Linda thus involved in the JCP program from its very early days. She has been the Spec Lead on at least three JSRs and an EC member for another three. She holds a Ph.D. in Computer Science from Stanford University. Gavin King – Nominated as a JCP Outstanding Spec Lead for 2010, for his work with JSR 299. His endorsement said, “He was not only able to work through disputes and objections to the evolving programming model, but he resolved them into solutions that were more technically sound, and which gained support of its pundits.” Mike Milikich –  Nominated for his work on Java Micro Edition (ME) standards, implementations, tools, and Technology Compatibility Kits (TCKs), Mike was a 2009 Star Spec Lead for JSR 271, Mobile Information Device Profile 3. David Nuescheler – Serving as the CTO for Day Software, acquired by Adobe Systems, David has been a key player in the growth of the company’s global content management solution. In 2002, he became Spec Lead for JSR 170, Content Repository for Java Technology API, continuing for the subsequent version, JSR 283. Bill Shannon – A well-respected name in the Java community, Bill came to Oracle from Sun as a Distinguished Engineer and is still performing at full speed as Spec Lead for JSR 342, Java EE 7,  as an alternate EC member, and hands-on problem solver for the Java community as a whole. Jim Van Peursem – Jim holds a PhD in Computer Engineering. He was part of the Motorola team that worked with Sun labs on the Spotless VM that became the KVM. From within Motorola, Jim has been responsible for many aspects of Java technology deployment, from an independent Connected Limited Device Configuration (CLDC) and Mobile Information Device Profile (MIDP) implementations, to handset development, to working with the industry in defining many related standards. Participation in the JCP Program goes well beyond technical proficiency. The JCP Awards Program is an attempt to say “Thank You” to all of the JCP members, Expert Group Members, Spec Leads, and EC members who give their time to contribute to the evolution of Java technology.

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• Reference Data Management and Master Data: Are Relation ?

  - by Mala Narasimharajan

  Submitted By:  Rahul Kamath  Oracle Data Relationship Management (DRM) has always been extremely powerful as an Enterprise Master Data Management (MDM) solution that can help manage changes to master data in a way that influences enterprise structure, whether it be mastering chart of accounts to enable financial transformation, or revamping organization structures to drive business transformation and operational efficiencies, or restructuring sales territories to enable equitable distribution of leads to sales teams following the acquisition of new products, or adding additional cost centers to enable fine grain control over expenses. Increasingly, DRM is also being utilized by Oracle customers for reference data management, an emerging solution space that deserves some explanation. What is reference data? How does it relate to Master Data? Reference data is a close cousin of master data. While master data is challenged with problems of unique identification, may be more rapidly changing, requires consensus building across stakeholders and lends structure to business transactions, reference data is simpler, more slowly changing, but has semantic content that is used to categorize or group other information assets – including master data – and gives them contextual value. In fact, the creation of a new master data element may require new reference data to be created. For example, when a European company acquires a US business, chances are that they will now need to adapt their product line taxonomy to include a new category to describe the newly acquired US product line. Further, the cross-border transaction will also result in a revised geo hierarchy. The addition of new products represents changes to master data while changes to product categories and geo hierarchy are examples of reference data changes.1 The following table contains an illustrative list of examples of reference data by type. Reference data types may include types and codes, business taxonomies, complex relationships & cross-domain mappings or standards. Types & Codes Taxonomies Relationships / Mappings Standards Transaction Codes Industry Classification Categories and Codes, e.g., North America Industry Classification System (NAICS) Product / Segment; Product / Geo Calendars (e.g., Gregorian, Fiscal, Manufacturing, Retail, ISO8601) Lookup Tables (e.g., Gender, Marital Status, etc.) Product Categories City à State à Postal Codes Currency Codes (e.g., ISO) Status Codes Sales Territories (e.g., Geo, Industry Verticals, Named Accounts, Federal/State/Local/Defense) Customer / Market Segment; Business Unit / Channel Country Codes (e.g., ISO 3166, UN) Role Codes Market Segments Country Codes / Currency Codes / Financial Accounts Date/Time, Time Zones (e.g., ISO 8601) Domain Values Universal Standard Products and Services Classification (UNSPSC), eCl@ss International Classification of Diseases (ICD) e.g., ICD9 à IC10 mappings Tax Rates Why manage reference data? Reference data carries contextual value and meaning and therefore its use can drive business logic that helps execute a business process, create a desired application behavior or provide meaningful segmentation to analyze transaction data. Further, mapping reference data often requires human judgment. Sample Use Cases of Reference Data Management Healthcare: Diagnostic Codes The reference data challenges in the healthcare industry offer a case in point. Part of being HIPAA compliant requires medical practitioners to transition diagnosis codes from ICD-9 to ICD-10, a medical coding scheme used to classify diseases, signs and symptoms, causes, etc. The transition to ICD-10 has a significant impact on business processes, procedures, contracts, and IT systems. Since both code sets ICD-9 and ICD-10 offer diagnosis codes of very different levels of granularity, human judgment is required to map ICD-9 codes to ICD-10. The process requires collaboration and consensus building among stakeholders much in the same way as does master data management. Moreover, to build reports to understand utilization, frequency and quality of diagnoses, medical practitioners may need to “cross-walk” mappings -- either forward to ICD-10 or backwards to ICD-9 depending upon the reporting time horizon. Spend Management: Product, Service & Supplier Codes Similarly, as an enterprise looks to rationalize suppliers and leverage their spend, conforming supplier codes, as well as product and service codes requires supporting multiple classification schemes that may include industry standards (e.g., UNSPSC, eCl@ss) or enterprise taxonomies. Aberdeen Group estimates that 90% of companies rely on spreadsheets and manual reviews to aggregate, classify and analyze spend data, and that data management activities account for 12-15% of the sourcing cycle and consume 30-50% of a commodity manager’s time. Creating a common map across the extended enterprise to rationalize codes across procurement, accounts payable, general ledger, credit card, procurement card (P-card) as well as ACH and bank systems can cut sourcing costs, improve compliance, lower inventory stock, and free up talent to focus on value added tasks. Change Management: Point of Sales Transaction Codes and Product Codes In the specialty finance industry, enterprises are confronted with usury laws – governed at the state and local level – that regulate financial product innovation as it relates to consumer loans, check cashing and pawn lending. To comply, it is important to demonstrate that transactions booked at the point of sale are posted against valid product codes that were on offer at the time of booking the sale. Since new products are being released at a steady stream, it is important to ensure timely and accurate mapping of point-of-sale transaction codes with the appropriate product and GL codes to comply with the changing regulations. Multi-National Companies: Industry Classification Schemes As companies grow and expand across geographies, a typical challenge they encounter with reference data represents reconciling various versions of industry classification schemes in use across nations. While the United States, Mexico and Canada conform to the North American Industry Classification System (NAICS) standard, European Union countries choose different variants of the NACE industry classification scheme. Multi-national companies must manage the individual national NACE schemes and reconcile the differences across countries. Enterprises must invest in a reference data change management application to address the challenge of distributing reference data changes to downstream applications and assess which applications were impacted by a given change. References 1 Master Data versus Reference Data, Malcolm Chisholm, April 1, 2006.

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• Design Pattern for Complex Data Modeling

  - by Aaron Hayman

  I'm developing a program that has a SQL database as a backing store. As a very broad description, the program itself allows a user to generate records in any number of user-defined tables and make connections between them. As for specs: Any record generated must be able to be connected to any other record in any other user table (excluding itself...the record, not the table). These "connections" are directional, and the list of connections a record has is user ordered. Moreover, a record must "know" of connections made from it to others as well as connections made to it from others. The connections are kind of the point of this program, so there is a strong possibility that the number of connections made is very high, especially if the user is using the software as intended. A record's field can also include aggregate information from it's connections (like obtaining average, sum, etc) that must be updated on change from another record it's connected to. To conserve memory, only relevant information must be loaded at any one time (can't load the entire database in memory at load and go from there). I cannot assume the backing store is local. Right now it is, but eventually this program will include syncing to a remote db. Neither the user tables, connections or records are known at design time as they are user generated. I've spent a lot of time trying to figure out how to design the backing store and the object model to best fit these specs. In my first design attempt on this, I had one object managing all a table's records and connections. I attempted this first because it kept the memory footprint smaller (records and connections were simple dicts), but maintaining aggregate and link information between tables became....onerous (ie...a huge spaghettified mess). Tracing dependencies using this method almost became impossible. Instead, I've settled on a distributed graph model where each record and connection is 'aware' of what's around it by managing it own data and connections to other records. Doing this increases my memory footprint but also let me create a faulting system so connections/records aren't loaded into memory until they're needed. It's also much easier to code: trace dependencies, eliminate cycling recursive updates, etc. My biggest problem is storing/loading the connections. I'm not happy with any of my current solutions/ideas so I wanted to ask and see if anybody else has any ideas of how this should be structured. Connections are fairly simple. They contain: fromRecordID, fromTableID, fromRecordOrder, toRecordID, toTableID, toRecordOrder. Here's what I've come up with so far: Store all the connections in one big table. If I do this, either I load all connections at once (one big db call) or make a call every time a user table is loaded. The big issue here: the size of the connections table has the potential to be huge, and I'm afraid it would slow things down. Store in separate tables all the outgoing connections for each user table. This is probably the worst idea I've had. Now my connections are 'spread out' over multiple tables (one for each user table), which means I have to make a separate DB called to each table (or make a huge join) just to find all the incoming connections for a particular user table. I've avoided making "one big ass table", but I'm not sure the cost is worth it. Store in separate tables all outgoing AND incoming connections for each user table (using a flag to distinguish between incoming vs outgoing). This is the idea I'm leaning towards, but it will essentially double the total DB storage for all the connections (as each connection will be stored in two tables). It also means I have to make sure connection information is kept in sync in both places. This is obviously not ideal but it does mean that when I load a user table, I only need to load one 'connection' table and have all the information I need. This also presents a separate problem, that of connection object creation. Since each user table has a list of all connections, there are two opportunities for a connection object to be made. However, connections objects (designed to facilitate communication between records) should only be created once. This means I'll have to devise a common caching/factory object to make sure only one connection object is made per connection. Does anybody have any ideas of a better way to do this? Once I've committed to a particular design pattern I'm pretty much stuck with it, so I want to make sure I've come up with the best one possible.

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• Oracle MDM Maturity Model

  - by David Butler

  A few weeks ago, I discussed the results of a survey conducted by Oracle’s Insight team. The survey was based on the data management maturity model that the Oracle Insight team has developed over the years as they analyzed customer IT organizations to help them get more out of everything they already have. I thought you might like to learn more about the maturity model itself. It can help you figure out where you stand when it comes to getting your organizations data management act together. The model covers maturity levels around five key areas: Profiling data sources; Defining a data strategy; Defining a data consolidation plan; Data maintenance; and Data utilization. Profile data sources: Profiling data sources involves taking an inventory of all data sources from across your IT landscape. Then evaluate the quality of the data in each source system. This enables the scoping of what data to collect into an MDM hub and what rules are needed to insure data harmonization across systems. Define data strategy: A data strategy requires an understanding of the data usage. Given data usage, various data governance requirements need to be developed. This includes data controls and security rules as well as data structure and usage policies. Define data consolidation strategy: Consolidation requires defining your operational data model. How integration is to be accomplished. Cross referencing common data attributes from multiple systems is needed. Synchronization policies also need to be developed. Data maintenance: The desired standardization needs to be defined, including what constitutes a ‘match’ once the data has been standardized. Cleansing rules are a part of this methodology. Data quality monitoring requirements also need to be defined. Utilize the data: What data gets published, and who consumes the data must be determined. How to get the right data to the right place in the right format given its intended use must be understood. Validating the data and insuring security rules are in place and enforced are crucial aspects for full no-risk data utilization. For each of the above data management areas, a maturity level needs to be assessed. Where your organization wants to be should also be identified using the same maturity levels. This results in a sound gap analysis your organization can use to create action plans to achieve the ultimate goals. Marginal is the lowest level. It is characterized by manually maintaining trusted sources; lacking or inconsistent, silo’d structures with limited integration, and gaps in automation. Stable is the next leg up the MDM maturity staircase. It is characterized by tactical MDM implementations that are limited in scope and target a specific division.  It includes limited data stewardship capabilities as well. Best Practice is a serious MDM maturity level characterized by process automation improvements. The scope is enterprise wide. It is a business solution that provides a single version of the truth, with closed-loop data quality capabilities. It is typically driven by an enterprise architecture group with both business and IT representation.   Transformational is the highest MDM maturity level. At this level, MDM is quantitatively managed. It is integrated with Business Intelligence, SOA, and BPM. MDM is leveraged in business process orchestration. Take an inventory using this MDM Maturity Model and see where you are in your journey to full MDM maturity with all the business benefits that accrue to organizations who have mastered their data for the benefit of all operational applications, business processes, and analytical systems. To learn more, Trevor Naidoo and I have written the Oracle MDM Maturity Model whitepaper. It’s free, so go ahead and download it and use it as you see fit.

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• Do you want to be an ALM Consultant?

  - by Martin Hinshelwood

  Northwest Cadence is looking for our next great consultant! At Northwest Cadence, we have created a work environment that emphasizes excellence, integrity, and out-of-the-box thinking.  Our customers have high expectations (rightfully so) and we wouldn’t have it any other way!   Northwest Cadence has some of the most exciting customers I have ever worked with and even though I have only been here just over a month I have already: Provided training/consulting for 3 government departments Created and taught courseware for delivering Scrum to teams within a high profile multinational company Started presenting Microsoft's ALM Engagement Program  So if you are interested in helping companies build better software more efficiently, then.. Enquire at [email protected] Application Lifecycle Management (ALM) Consultant An ALM Consultant with a minimum of 8 years of relevant experience with Application Lifecycle Management, Visual Studio (including Visual Studio Team System) and software design is needed. Must provide thought leadership on best practices for enterprise architecture, understand the Microsoft technology solution stack, and have a thorough understanding of enterprise application integration. The ALM Practice Lead will play a central role in designing and implementing the overall ALM Practice strategy, including creating, updating, and delivering ALM courseware and consultancy engagements. This person will also provide project support, deliverables, and quality solutions on Visual Studio Team System that exceed client expectations. Engagements will vary and will involve providing expert training, consulting, mentoring, formulating technical strategies and policies and acting as a “trusted advisor” to customers and internal teams. Sound sense of business and technical strategy required. Strong interpersonal skills as well as solid strategic thinking are key. The ideal candidate will be capable of envisioning the solution based on the early client requirements, communicating the vision to both technical and business stakeholders, leading teams through implementation, as well as training, mentoring, and hands-on software development. The ideal candidate will demonstrate successful use of both agile and formal software development methods, enterprise application patterns, and effective leadership on prior projects. Job Requirements Minimum Education: Bachelor’s Degree (computer science, engineering, or math preferred). Locale / Travel: The Practice Lead position requires estimated 50% travel, most of which will be in the Continental US (a valid national Passport must be maintained).  This is a full time position and will be based in the Kirkland office. Preferred Education: Master’s Degree in Information Technology or Software Engineering; Premium Microsoft Certifications on .NET (MCSD) or MCPD or relevant experience; Microsoft Certified Trainer (MCT) or relevant experience. Minimum Experience and Skills: 7+ years experience with business information systems integration or custom business application design and development in a professional technology consulting, corporate MIS or software development environment. Essential Duties & Responsibilities: Provide training, consulting, and mentoring to organizations on topics that include Visual Studio Team System and ALM. Create content, including labs and demonstrations, to be delivered as training classes by Northwest Cadence employees. Lead development teams through the complete ALM and/or Visual Studio Team System solution. Be able to communicate in detail how a solution will integrate into the larger technical problem space for large, complex enterprises. Define technical solution requirements. Provide guidance to the customer and project team with respect to technical feasibility, complexity, and level of effort required to deliver a custom solution. Ensure that the solution is designed, developed and deployed in accordance with the agreed upon development work plan. Create and deliver weekly status reports of training and/or consulting progress. Engagement Responsibilities: · Provide a strong desire to provide thought leadership related to technology and to help grow the business. · Work effectively and professionally with employees at all levels of a customer’s organization. · Have strong verbal and written communication skills. · Have effective presentation, organizational and planning skills. · Have effective interpersonal skills and ability to work in a team environment. Enquire at [email protected]

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• To Bit or Not To Bit

  - by Johnm

  'Twas a long day of troubleshooting and firefighting and now, with most of the office vacant, you face a blank scripting window to create a new table in his database. Many questions circle your mind like dirty water gurgling down the bathtub drain: "How normalized should this table be?", "Should I use an identity column?", "NVarchar or Varchar?", "Should this column be NULLABLE?", "I wonder what apple blue cheese bacon cheesecake tastes like?" Well, there are times when the mind goes it's own direction. A Bit About Bit At some point during your table creation efforts you will encounter the decision of whether to use the bit data type for a column. The bit data type is an integer data type that recognizes only the values of 1, 0 and NULL as valid. This data type is often utilized to store yes/no or true/false values. An example of its use would be a column called [IsGasoline] which would be intended to contain the value of 1 if the row's subject (a car) had a gasoline engine and a 0 if the subject did not have a gasoline engine. The bit data type can even be found in some of the system tables of SQL Server. For example, the sysssispackages table in the msdb database which contains SQL Server Integration Services Package information for the packages stored in SQL Server. This table contains a column called [IsEncrypted]. A value of 1 indicates that the package has been encrypted while the value of 0 indicates that it is not. I have learned that the most effective way to disperse the crowd that surrounds the office coffee machine is to engage into SQL Server debates. The bit data type has been one of the most reoccurring, as well as the most enjoyable, of these topics. It contains a practical side and a philosophical side. Practical Consideration This data type certainly has its place and is a valuable option for database design; but it is often used in situations where the answer is really not a pure true/false response. In addition, true/false values are not very informative or scalable. Let's use the previously noted [IsGasoline] column for illustration. While on the surface it appears to be a rather simple question when evaluating a car: "Does the car have a gasoline engine?" If the person entering data is entering a row for a Jeep Liberty, the response would be a 1 since it has a gasoline engine. If the person is entering data is entering a row for a Chevrolet Volt, the response would be a 0 since it is an electric engine. What happens when a person is entering a row for the gasoline/electric hybrid Toyota Prius? Would one person's conclusion be consistent with another person's conclusion? The argument could be made that the current intent for the database is to be used only for pure gasoline and pure electric engines; but this is where the scalability issue comes into play. With the use of a bit data type a database modification and data conversion would be required if the business decided to take on hybrid engines. Whereas, alternatively, if the int data type were used as a foreign key to a reference table containing the engine type options, the change to include the hybrid option would only require an entry into the reference table. Philosophical Consideration Since the bit data type is often used for true/false or yes/no data (also called Boolean) it presents a philosophical conundrum of what to do about the allowance of the NULL value. The inclusion of NULL in a true/false or yes/no response simply violates the logical principle of bivalence which states that "every proposition is either true or false". If NULL is not true, then it must be false. The mathematical laws of Boolean logic support this concept by stating that the only valid values of this scenario are 1 and 0. There is another way to look at this conundrum: NULL is also considered to be the absence of a response. In other words, it is the equivalent to "undecided". Anyone who watches the news can tell you that polls always include an "undecided" option. This could be considered a valid option in the world of yes/no/dunno. Through out all of these considerations I have discovered one absolute certainty: When you have found a person, or group of persons, who are willing to entertain a philosophical debate of the bit data type, you have found some true friends.

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• InnoDB Compression Improvements in MySQL 5.6

  - by Inaam Rana

  MySQL 5.6 comes with significant improvements for the compression support inside InnoDB. The enhancements that we'll talk about in this piece are also a good example of community contributions. The work on these was conceived, implemented and contributed by the engineers at Facebook. Before we plunge into the details let us familiarize ourselves with some of the key concepts surrounding InnoDB compression. In InnoDB compressed pages are fixed size. Supported sizes are 1, 2, 4, 8 and 16K. The compressed page size is specified at table creation time. InnoDB uses zlib for compression. InnoDB buffer pool will attempt to cache compressed pages like normal pages. However, whenever a page is actively used by a transaction, we'll always have the uncompressed version of the page as well i.e.: we can have a page in the buffer pool in compressed only form or in a state where we have both the compressed page and uncompressed version but we'll never have a page in uncompressed only form. On-disk we'll always only have the compressed page. When both compressed and uncompressed images are present in the buffer pool they are always kept in sync i.e.: changes are applied to both atomically. Recompression happens when changes are made to the compressed data. In order to minimize recompressions InnoDB maintains a modification log within a compressed page. This is the extra space available in the page after compression and it is used to log modifications to the compressed data thus avoiding recompressions. DELETE (and ROLLBACK of DELETE) and purge can be performed without recompressing the page. This is because the delete-mark bit and the system fields DB_TRX_ID and DB_ROLL_PTR are stored in uncompressed format on the compressed page. A record can be purged by shuffling entries in the compressed page directory. This can also be useful for updates of indexed columns, because UPDATE of a key is mapped to INSERT+DELETE+purge. A compression failure happens when we attempt to recompress a page and it does not fit in the fixed size. In such case, we first try to reorganize the page and attempt to recompress and if that fails as well then we split the page into two and recompress both pages. Now lets talk about the three major improvements that we made in MySQL 5.6.Logging of Compressed Page Images:InnoDB used to log entire compressed data on the page to the redo logs when recompression happens. This was an extra safety measure to guard against the rare case where an attempt is made to do recovery using a different zlib version from the one that was used before the crash. Because recovery is a page level operation in InnoDB we have to be sure that all recompress attempts must succeed without causing a btree page split. However, writing entire compressed data images to the redo log files not only makes the operation heavy duty but can also adversely affect flushing activity. This happens because redo space is used in a circular fashion and when we generate much more than normal redo we fill up the space much more quickly and in order to reuse the redo space we have to flush the corresponding dirty pages from the buffer pool.Starting with MySQL 5.6 a new global configuration parameter innodb_log_compressed_pages. The default value is true which is same as the current behavior. If you are sure that you are not going to attempt to recover from a crash using a different version of zlib then you should set this parameter to false. This is a dynamic parameter.Compression Level:You can now set the compression level that zlib should choose to compress the data. The global parameter is innodb_compression_level - the default value is 6 (the zlib default) and allowed values are 1 to 9. Again the parameter is dynamic i.e.: you can change it on the fly.Dynamic Padding to Reduce Compression Failures:Compression failures are expensive in terms of CPU. We go through the hoops of recompress, failure, reorganize, recompress, failure and finally page split. At the same time, how often we encounter compression failure depends largely on the compressibility of the data. In MySQL 5.6, courtesy of Facebook engineers, we have an adaptive algorithm based on per-index statistics that we gather about compression operations. The idea is that if a certain index/table is experiencing too many compression failures then we should try to pack the 16K uncompressed version of the page less densely i.e.: we let some space in the 16K page go unused in an attempt that the recompression won't end up in a failure. In other words, we dynamically keep adding 'pad' to the 16K page till we get compression failures within an agreeable range. It works the other way as well, that is we'll keep removing the pad if failure rate is fairly low. To tune the padding effort two configuration variables are exposed. innodb_compression_failure_threshold_pct: default 5, range 0 - 100,dynamic, implies the percentage of compress ops to fail before we start using to padding. Value 0 has a special meaning of disabling the padding. innodb_compression_pad_pct_max: default 50, range 0 - 75, dynamic, the  maximum percentage of uncompressed data page that can be reserved as pad.

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• XFS disk becomes unavailable after a while

  - by Guard

  Ubuntu 12.04 (but the same was on 11.10 before upgrading) WD MyBook, 2TB, no RAID (or RAID0, not completely sure, anyway no mirroring, both 1TB disks are in use, mounted as a single device). Formatted to XFS, normally used for big movie files. Connected to Firewire 800. At some point the LED started going up and down as when constantly reading/writing. The device gives access error. When unplugged (cable, then holding the power button for a while, then unplugging the power) and re-connected becomes available. xfs_check with no results. xfs_repair did something, but looks like didn't fix any error. Then after a massive read (checking 1.5GB torrent file for integrity) becomes unavailable again. Any ideas what's wrong? Drives? Cables? Motherboard? OS? UPD: not sure how relevant this is, but here are dmesg output [14380.632816] SGI XFS with ACLs, security attributes, realtime, large block/inode numbers, no debug enabled [14380.633356] SGI XFS Quota Management subsystem [14421.812220] firewire_core: phy config: card 0, new root=ffc1, gap_count=5 [14441.890596] firewire_core: phy config: card 0, new root=ffc1, gap_count=5 [14441.896858] firewire_core: phy config: card 0, new root=ffc1, gap_count=5 [14453.895347] firewire_core: created device fw1: GUID 0090a99500a35518, S400, 9 config ROM retries [14453.904818] scsi6 : SBP-2 IEEE-1394 [14453.905014] scsi7 : SBP-2 IEEE-1394 [14454.139993] firewire_sbp2: fw1.0: logged in to LUN 0000 (0 retries) [14454.158769] scsi 6:0:0:0: Direct-Access WD My Book 1015 PQ: 0 ANSI: 4 [14454.159251] sd 6:0:0:0: Attached scsi generic sg3 type 0 [14454.162391] firewire_sbp2: fw1.1: logged in to LUN 0001 (0 retries) [14454.167453] sd 6:0:0:0: [sdc] 3907017568 512-byte logical blocks: (2.00 TB/1.81 TiB) [14454.178822] sd 6:0:0:0: [sdc] Write Protect is off [14454.178826] sd 6:0:0:0: [sdc] Mode Sense: 10 00 00 00 [14454.186830] scsi 7:0:0:1: Enclosure WD My Book Device 1015 PQ: 0 ANSI: 4 [14454.186995] scsi 7:0:0:1: Attached scsi generic sg4 type 13 [14454.190078] sd 6:0:0:0: [sdc] Cache data unavailable [14454.190087] sd 6:0:0:0: [sdc] Assuming drive cache: write through [14454.202176] sd 6:0:0:0: [sdc] Cache data unavailable [14454.202185] sd 6:0:0:0: [sdc] Assuming drive cache: write through [14454.239940] sdc: [mac] sdc1 sdc2 sdc3 sdc4 [14454.271262] sd 6:0:0:0: [sdc] Cache data unavailable [14454.271270] sd 6:0:0:0: [sdc] Assuming drive cache: write through [14454.271354] sd 6:0:0:0: [sdc] Attached SCSI disk [14454.272149] ses 7:0:0:1: Attached Enclosure device [14606.090024] XFS (sdc3): Mounting Filesystem [14612.048343] XFS (sdc3): Starting recovery (logdev: internal) [14620.697636] XFS (sdc3): Ending recovery (logdev: internal) [14748.120957] e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: Rx/Tx [14748.120963] e1000e 0000:00:19.0: eth0: 10/100 speed: disabling TSO [14752.568382] uhci_hcd 0000:00:1a.0: PCI INT A disabled [14752.568579] uhci_hcd 0000:00:1a.1: PCI INT B disabled [14752.568738] ehci_hcd 0000:00:1a.7: PCI INT C disabled [14752.568779] ehci_hcd 0000:00:1a.7: PME# enabled [14752.584526] uhci_hcd 0000:00:1d.1: PCI INT B disabled [14752.584689] uhci_hcd 0000:00:1d.2: PCI INT C disabled [14752.680079] ehci_hcd 0000:00:1a.7: BAR 0: set to [mem 0xe4641000-0xe46413ff] (PCI address [0xe4641000-0xe46413ff]) [14752.680104] ehci_hcd 0000:00:1a.7: restoring config space at offset 0xf (was 0x300, writing 0x30b) [14752.680136] ehci_hcd 0000:00:1a.7: restoring config space at offset 0x1 (was 0x2900000, writing 0x2900002) [14752.680170] ehci_hcd 0000:00:1a.7: PME# disabled [14752.680182] ehci_hcd 0000:00:1a.7: PCI INT C -> GSI 18 (level, low) -> IRQ 18 [14752.680190] ehci_hcd 0000:00:1a.7: setting latency timer to 64 [14752.710334] uhci_hcd 0000:00:1a.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16 [14752.710342] uhci_hcd 0000:00:1a.0: setting latency timer to 64 [14752.749186] uhci_hcd 0000:00:1a.1: PCI INT B -> GSI 17 (level, low) -> IRQ 17 [14752.749194] uhci_hcd 0000:00:1a.1: setting latency timer to 64 [14752.790231] uhci_hcd 0000:00:1d.1: PCI INT B -> GSI 22 (level, low) -> IRQ 22 [14752.790239] uhci_hcd 0000:00:1d.1: setting latency timer to 64 [14752.829170] uhci_hcd 0000:00:1d.2: PCI INT C -> GSI 18 (level, low) -> IRQ 18 [14752.829178] uhci_hcd 0000:00:1d.2: setting latency timer to 64

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• Two Candidates + One Job = Two Different Outcomes

  - by david.talamelli

  Recruiters have always headhunted (sidenote: I do not like this word, in general I think the type of people who use the phrase “headhunting” are the ones who are trying to sound more important than what they likely are). Any serious Recruiter engages in direct recruiting activity, it is part and parcel of the business it is not something unique. With the uptake in Social Media the past 4-5 years, we have seen an increase in the number of Recruiters proactively reaching out to people about job opportunities. We have also seen this activity increase across all levels of hire, from help desk roles to C-Level Executives. While getting approached about a role can be a nice boost to a person’s ego, do not let it give you an inflated sense of entitlement. It is The way that people handle themselves during these calls and subsequent interviews will have a large impact on their potential to land that job. Last week I spoke to two very different candidates, both about the same position and both with very different outcomes. On paper, Candidate #1 looked fantastic; they ticked many of the boxes that we were looking for. The person is working at global IT company and working in a similar role as the one we were hiring for but not in as senior as the role we had. This role would have been the perfect step to getting involved in more complex work for the person. Candidate #2 had less polished IT experience, ticked some of the boxes we were looking for and on paper in comparison to Candidate #1 was not as close a fit as Candidate #1 was. It seemed like I was comparing apples and oranges. After speaking to both candidates it turns out I was comparing apples and oranges except the person better suited for our role was not the one I was expecting it would be. The first candidate on paper looked great – they had the experience we were looking for and appeared to be just right for the role, but after talking to them, they gave me the impression that they thought the world owed them. The impression I was left with was that they did not equate success with hard work, they seemed more interested in “what is in it for me”. Rather than having a proper conversation with me, I was often cut off and asked to hurry it up when explaining our business, what we are doing, etc... . This person seemed more interested in the job title and money than how rather than think about ways to make the role successful. Candidate #2 who had limited experience, made up for any perceived lack of experience and them some with a demonstrated motivation to succeed and do the things needed to make that happen. Candidate #2 made a great first impression, they did not seem afraid of hard work and demonstrated a “team player” attitude. In talking to them they kept me engaged, listened and asked thoughtful questions that made me think this is the type of person who creates their own luck and who would thrive in a place like Oracle. Skills, capabilities, experience and a good resume can certainly get your foot in the door, but the wrong attitude or approach to work can close those opportunities just as easily. On the other hand, hard work, effort and a genuine work ethic may help open those doors that would otherwise closed for you. A resume with all the credentials gets you in the front door but that is just the beginning of the process. It is not how we start the race that is important, it’s how things end that matter most.

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Updated SOA Documents now available in ITSO Reference Library

  - by Bob Rhubart

  Nine documents within the IT Strategies from Oracle (ITSO) reference library have recently been updated. (Access to the ITSO collection is free to registered Oracle.com members -- and that membership is free.) All nine documents fall within the Service Oriented Architecture section of the ITSO collection, and cover the following topics: SOA Practitioner Guides Creating an SOA Roadmap (PDF, 54 pages, published: February 2012) The secret to successful SOA is to build a roadmap that can be successfully executed. SOA offers an opportunity to adopt an iterative technique to deliver solutions incrementally. This document offers a structured, iterative methodology to help you stay focused on business results, mitigate technology and organizational risk, and deliver successful SOA projects. A Framework for SOA Governance (PDF, 58 pages, published: February 2012) Successful SOA requires a strong governance strategy that designs-in measurement, management, and enforcement procedures. Enterprise SOA adoption introduces new assets, processes, technologies, standards, roles, etc. which require application of appropriate governance policies and procedures. This document offers a framework for defining and building a proper SOA governance model. Determining ROI of SOA through Reuse (PDF, 28 pages, published: February 2012) SOA offers the opportunity to save millions of dollars annually through reuse. Sharing common services intuitively reduces workload, increases developer productivity, and decreases maintenance costs. This document provides an approach for estimating the reuse value of the various software assets contained in a typical portfolio. Identifying and Discovering Services (PDF, 64 pages, published: March 2012) What services should we build? How can we promote the reuse of existing services? A sound approach to answer these questions is a primary measure for the success of a SOA initiative. This document describes a pragmatic approach for collecting the necessary information for identifying proper services and facilitating service reuse. Software Engineering in an SOA Environment (PDF, 66 pages, published: March 2012) Traditional software delivery methods are too narrowly focused and need to be adjusted to enable SOA. This document describes an engineering approach for delivering projects within an SOA environment. It identifies the unique software engineering challenges faced by enterprises adopting SOA and provides a framework to remove the hurdles and improve the efficiency of the SOA initiative. SOA Reference Architectures SOA Foundation (PDF, 70 pages, published: February 2012) This document describes they key tenets for SOA design, development, and execution environments. Topics include: service definition, service layering, service types, the service model, composite applications, invocation patterns, and standards. SOA Infrastructure (PDF, 86 pages, published: February 2012) Properly architected, SOA provides a robust and manageable infrastructure that enables faster solution delivery. This document describes the role of infrastructure and its capabilities. Topics include: logical architecture, deployment views, and Oracle product mapping. SOA White Papers and Data Sheets Oracle's Approach to SOA (white paper) (PDF, 14 pages, published: February 2012) Oracle has developed a pragmatic, holistic approach, based on years of experience with numerous companies to help customers successfully adopt SOA and realize measureable business benefits. This executive datasheet and whitepaper describe Oracle's proven approach to SOA. Oracle's Approach to SOA (data sheet) (PDF, 3 pages, published: March 2012) SOA adoption is complex and success is far from assured. This is why Oracle has developed a pragmatic, holistic approach, based on years of experience with numerous companies, to help customers successfully adopt SOA and realize measurable business benefits. This data sheet provides an executive overview of Oracle's proven approach to SOA.

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• Cloud Backup: Getting the Users' Backs Up

  - by Tony Davis

  On Wednesday last week, Microsoft announced that as of July 1, all data transfers into its Microsoft Azure cloud will be free (though you have to pay for transferring data out). On Thursday last week, SQL Azure in Western Europe went down. It was a relatively short outage, but since SQL Azure currently provides no easy way to take a standard backup of a database and store it locally, many people had no recourse but to wait patiently for their cloud-based app to resume. It seems that Microsoft are very keen encourage developers to move their data onto their cloud, but are developers ready to do it, given that such basic backup capabilities are lacking? Recently on Simple-Talk, Mike Mooney described a perfect use case for the Microsoft Cloud. They had a simple web-based application with a SQL Server backend; they could move the application to Windows Azure, and the data into SQL Azure and in the process free themselves from much of the hassle surrounding management and scaling of the hardware, network and so on. It was a great fit and yet it nearly didn't happen; lack of support for the BACKUP command almost proved a show-stopper. Of course, backups of Azure databases are always and have always been taken automatically, for disaster recovery purposes, but these are strictly on-cloud copies and as of now it is not possible to use them to them to restore a database to a particular point in time. It seems that none of those clever Microsoft people managed to predict the need to perform basic backups of Azure databases so that copies could be stored locally, outside the Azure universe. At the very least, as Mike points out, performing a local backup before a new deployment is more or less mandatory. Microsoft did at least note the sound of gnashing teeth and, as a stop-gap measure, offered SQL Azure Database Copy which basically allows you to create an online clone of your database, but this doesn't allow for storing local archives of the data. To that end MS has provided SQL Azure Import/Export, to package up and export a database and its data, using BACPACs. These BACPACs do not guarantee transactional consistency; for example, if a child table is modified after the parent is copied, then the copied database will be in inconsistent state (meaning, to add to the fun, BACPACs need to be created from a database copy). In any event, widespread problems with BACPAC's evil cousin, the DACPAC have been well-documented, and it seems likely that many will also give BACPAC the bum's rush. Finally, in a TechEd 2011 presentation tagged "SQL Azure Advanced Administration", it was announced that "backup and restore" were coming in the next SQL Azure CTP. And yet this still doesn't mean that we'll get simple backups as DBAs know and love them. What it does mean, at least, is the ability to restore any given database to a point in time within a 2-week window. For the time being, if you want a local copy of your data and don't want to brave the BACPAC, one is left with SSIS or BCP, creative use of schema and data comparison tools, or use of SQL Azure Backup (currently in beta) in order to perform this simple but vital task. Cheers, Tony.

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