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  • Does Java support dynamic method invocation?

    - by eSKay
    class A { void F() { System.out.println("a"); }} class B extends A { void F() { System.out.println("b"); }} public class X { public static void main(String[] args) { A objA = new B(); objA.F(); } } Here, F() is being invoked dynamically, isn't it? This article says ... the Java bytecode doesn’t support dynamic method invocation. There are three supported invocations modes : invokestatic, invokespecial, invokeinterface or invokevirtual. These modes allows to call methods with known signature. We talk of strongly typed language. This allows to to make some checks directly at compile time. On the other side, the dynamic languages use dynamic types. So we can call a method unknown at the compile time, but that’s completely impossible with the Java bytecode. What am I missing?

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  • Debugging dynamic sql + dynamic tables in MS SQL Server 2008.

    - by Hamish Grubijan
    Hi, I have a messy stored procedure which uses dynamic sql. I can debug it in runtime by adding print @sql; where @sql; is the string containing the dynamic SQL, right before I call execute (@sql);. Now, the multi-page stored procedure also creates dynamic tables and uses them in a query. I want to print those tables to the console right before I do an execute, so that I know exactly what the query is trying to do. However, the SQL Server 08 does not like that. When I try: print #temp_table; and try to compile the S.P. I get this error: The name "#temp_table" is not permitted in this context. Valid expressions are constants, constant expressions, and (in some contexts) variables. Column names are not permitted. Please help.

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  • Js constants with variables inside.

    - by johnnyArt
    I know I'm able to this in PHP, but I can't remember the name or the way to do it, so I'll just explain what it is, and when someone tells me how it's called I'll update this question. I have some error messages defined as constants on javascript, however, some of those messages need to contain dynamic part as in the following example. "The username must be between 4 and 20 characters" In php, If I'm not mistaken there was some option for storing that string in a way that when called it would replace the variables with the data provided on the call. I want to do that on javascript, something like: config['string',vars] And have javascript insert those vars inside the string so it's customized. Wow, this must be the worst question I've made! I'm sorry for the lack of information, I'm kinda braindead on Sundays.

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  • Can't access variables from dynamically loaded javascript

    - by Menno
    I'm using a fairly simple system to load javascript dynamically: include = function (url) { var e = document.createElement("script"); e.src = url; e.type="text/javascript"; document.getElementsByTagName("head")[0].appendChild(e); }; Let's say I have a file test.js which has the following contents: var foo = 4; Now, in my original script, I want to use include(test.js); console.log(foo); However, I get a 'foo has not been defined' error on this. I'm guessing it has to do with the dynamic script being included as the last child of the <head> tag. How can I get this to work?

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  • jQuery - dynamic variables?

    - by user331884
    Newbie question. Given the following html. <div id="mycontainer1" class="container"> <input type="text" class="name"/> <input type="text" class="age"/> </div> <div id="mycontainer2" class="container"> <input type="text" class="name"/> <input type="text" class="age"/> <input type="text" class="address"/> </div> I'm trying to create a function where I can pass an element id and an array that contains the classes of the input values I want to get. So for example, var inputClasses = ['name','age']; getInputValue('#myContainer1', inputClasses); function getInputValue(elem, arr) { var temp = {}; $(elem).each(function() { // need a way to map items in array to variables // but how do I do this dynamically? var nameValue = $(this).find('.name').val(); var ageValue = $(this).find('.age').val(); });

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  • Method flags as arguments or as member variables?

    - by Martin
    I think the title "Method flags as arguments or as member variables?" may be suboptimal, but as I'm missing any better terminology atm., here goes: I'm currently trying to get my head around the problem of whether flags for a given class (private) method should be passed as function arguments or via member variable and/or whether there is some pattern or name that covers this aspect and/or whether this hints at some other design problems. By example (language could be C++, Java, C#, doesn't really matter IMHO): class Thingamajig { private ResultType DoInternalStuff(FlagType calcSelect) { ResultType res; for (... some loop condition ...) { ... if (calcSelect == typeA) { ... } else if (calcSelect == typeX) { ... } else if ... } ... return res; } private void InteralStuffInvoker(FlagType calcSelect) { ... DoInternalStuff(calcSelect); ... } public void DoThisStuff() { ... some code ... InternalStuffInvoker(typeA); ... some more code ... } public ResultType DoThatStuff() { ... some code ... ResultType x = DoInternalStuff(typeX); ... some more code ... further process x ... return x; } } What we see above is that the method InternalStuffInvoker takes an argument that is not used inside this function at all but is only forwarded to the other private method DoInternalStuff. (Where DoInternalStuffwill be used privately at other places in this class, e.g. in the DoThatStuff (public) method.) An alternative solution would be to add a member variable that carries this information: class Thingamajig { private ResultType DoInternalStuff() { ResultType res; for (... some loop condition ...) { ... if (m_calcSelect == typeA) { ... } ... } ... return res; } private void InteralStuffInvoker() { ... DoInternalStuff(); ... } public void DoThisStuff() { ... some code ... m_calcSelect = typeA; InternalStuffInvoker(); ... some more code ... } public ResultType DoThatStuff() { ... some code ... m_calcSelect = typeX; ResultType x = DoInternalStuff(); ... some more code ... further process x ... return x; } } Especially for deep call chains where the selector-flag for the inner method is selected outside, using a member variable can make the intermediate functions cleaner, as they don't need to carry a pass-through parameter. On the other hand, this member variable isn't really representing any object state (as it's neither set nor available outside), but is really a hidden additional argument for the "inner" private method. What are the pros and cons of each approach?

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  • dynamic, How to test if a property is available

    - by Miau
    Scenario is very simple somewhere in the code I have this dynamic myVariable = GetDataThatLooksVerySimilarButNotTheSame(); //how to do this? if (myVariable.MyProperty.Exists) //Do stuff So basically the question is how to check (avoiding exceptions) that a certain property is available in my dynamic variable. I could do GetType() but I d rather avoid that, I dont actually want to know the type of the object I want to know if a property (or method if that makes life easier) is available Any pointers? Cheers

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  • New insights I can learn from the Groovy language

    - by Andrea
    I realize that, for a programmer coming from the Java world, Groovy contains a lot of new ideas and cool tricks. My situation is different, as I am learning Groovy coming from a dynamic background, mainly Python and Javascript. When learning a new language, I find that it helps me if I know beforehand which features are more or less old acquaintances under a new syntax and which ones are really new, so that I can concentrate on the latter. So I would like to know which traits distinguish Groovy among the dynamic languages. What are the ideas and insights that a programmer well-versed in dynamic languages should pay attention to when learning Groovy?

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  • Creating a dynamic proxy generator – Part 1 – Creating the Assembly builder, Module builder and cach

    - by SeanMcAlinden
    I’ve recently started a project with a few mates to learn the ins and outs of Dependency Injection, AOP and a number of other pretty crucial patterns of development as we’ve all been using these patterns for a while but have relied totally on third part solutions to do the magic. We thought it would be interesting to really get into the details by rolling our own IoC container and hopefully learn a lot on the way, and you never know, we might even create an excellent framework. The open source project is called Rapid IoC and is hosted at http://rapidioc.codeplex.com/ One of the most interesting tasks for me is creating the dynamic proxy generator for enabling Aspect Orientated Programming (AOP). In this series of articles, I’m going to track each step I take for creating the dynamic proxy generator and I’ll try my best to explain what everything means - mainly as I’ll be using Reflection.Emit to emit a fair amount of intermediate language code (IL) to create the proxy types at runtime which can be a little taxing to read. It’s worth noting that building the proxy is without a doubt going to be slightly painful so I imagine there will be plenty of areas I’ll need to change along the way. Anyway lets get started…   Part 1 - Creating the Assembly builder, Module builder and caching mechanism Part 1 is going to be a really nice simple start, I’m just going to start by creating the assembly, module and type caches. The reason we need to create caches for the assembly, module and types is simply to save the overhead of recreating proxy types that have already been generated, this will be one of the important steps to ensure that the framework is fast… kind of important as we’re calling the IoC container ‘Rapid’ – will be a little bit embarrassing if we manage to create the slowest framework. The Assembly builder The assembly builder is what is used to create an assembly at runtime, we’re going to have two overloads, one will be for the actual use of the proxy generator, the other will be mainly for testing purposes as it will also save the assembly so we can use Reflector to examine the code that has been created. Here’s the code: DynamicAssemblyBuilder using System; using System.Reflection; using System.Reflection.Emit; namespace Rapid.DynamicProxy.Assembly {     /// <summary>     /// Class for creating an assembly builder.     /// </summary>     internal static class DynamicAssemblyBuilder     {         #region Create           /// <summary>         /// Creates an assembly builder.         /// </summary>         /// <param name="assemblyName">Name of the assembly.</param>         public static AssemblyBuilder Create(string assemblyName)         {             AssemblyName name = new AssemblyName(assemblyName);               AssemblyBuilder assembly = AppDomain.CurrentDomain.DefineDynamicAssembly(                     name, AssemblyBuilderAccess.Run);               DynamicAssemblyCache.Add(assembly);               return assembly;         }           /// <summary>         /// Creates an assembly builder and saves the assembly to the passed in location.         /// </summary>         /// <param name="assemblyName">Name of the assembly.</param>         /// <param name="filePath">The file path.</param>         public static AssemblyBuilder Create(string assemblyName, string filePath)         {             AssemblyName name = new AssemblyName(assemblyName);               AssemblyBuilder assembly = AppDomain.CurrentDomain.DefineDynamicAssembly(                     name, AssemblyBuilderAccess.RunAndSave, filePath);               DynamicAssemblyCache.Add(assembly);               return assembly;         }           #endregion     } }   So hopefully the above class is fairly explanatory, an AssemblyName is created using the passed in string for the actual name of the assembly. An AssemblyBuilder is then constructed with the current AppDomain and depending on the overload used, it is either just run in the current context or it is set up ready for saving. It is then added to the cache.   DynamicAssemblyCache using System.Reflection.Emit; using Rapid.DynamicProxy.Exceptions; using Rapid.DynamicProxy.Resources.Exceptions;   namespace Rapid.DynamicProxy.Assembly {     /// <summary>     /// Cache for storing the dynamic assembly builder.     /// </summary>     internal static class DynamicAssemblyCache     {         #region Declarations           private static object syncRoot = new object();         internal static AssemblyBuilder Cache = null;           #endregion           #region Adds a dynamic assembly to the cache.           /// <summary>         /// Adds a dynamic assembly builder to the cache.         /// </summary>         /// <param name="assemblyBuilder">The assembly builder.</param>         public static void Add(AssemblyBuilder assemblyBuilder)         {             lock (syncRoot)             {                 Cache = assemblyBuilder;             }         }           #endregion           #region Gets the cached assembly                  /// <summary>         /// Gets the cached assembly builder.         /// </summary>         /// <returns></returns>         public static AssemblyBuilder Get         {             get             {                 lock (syncRoot)                 {                     if (Cache != null)                     {                         return Cache;                     }                 }                   throw new RapidDynamicProxyAssertionException(AssertionResources.NoAssemblyInCache);             }         }           #endregion     } } The cache is simply a static property that will store the AssemblyBuilder (I know it’s a little weird that I’ve made it public, this is for testing purposes, I know that’s a bad excuse but hey…) There are two methods for using the cache – Add and Get, these just provide thread safe access to the cache.   The Module Builder The module builder is required as the create proxy classes will need to live inside a module within the assembly. Here’s the code: DynamicModuleBuilder using System.Reflection.Emit; using Rapid.DynamicProxy.Assembly; namespace Rapid.DynamicProxy.Module {     /// <summary>     /// Class for creating a module builder.     /// </summary>     internal static class DynamicModuleBuilder     {         /// <summary>         /// Creates a module builder using the cached assembly.         /// </summary>         public static ModuleBuilder Create()         {             string assemblyName = DynamicAssemblyCache.Get.GetName().Name;               ModuleBuilder moduleBuilder = DynamicAssemblyCache.Get.DefineDynamicModule                 (assemblyName, string.Format("{0}.dll", assemblyName));               DynamicModuleCache.Add(moduleBuilder);               return moduleBuilder;         }     } } As you can see, the module builder is created on the assembly that lives in the DynamicAssemblyCache, the module is given the assembly name and also a string representing the filename if the assembly is to be saved. It is then added to the DynamicModuleCache. DynamicModuleCache using System.Reflection.Emit; using Rapid.DynamicProxy.Exceptions; using Rapid.DynamicProxy.Resources.Exceptions; namespace Rapid.DynamicProxy.Module {     /// <summary>     /// Class for storing the module builder.     /// </summary>     internal static class DynamicModuleCache     {         #region Declarations           private static object syncRoot = new object();         internal static ModuleBuilder Cache = null;           #endregion           #region Add           /// <summary>         /// Adds a dynamic module builder to the cache.         /// </summary>         /// <param name="moduleBuilder">The module builder.</param>         public static void Add(ModuleBuilder moduleBuilder)         {             lock (syncRoot)             {                 Cache = moduleBuilder;             }         }           #endregion           #region Get           /// <summary>         /// Gets the cached module builder.         /// </summary>         /// <returns></returns>         public static ModuleBuilder Get         {             get             {                 lock (syncRoot)                 {                     if (Cache != null)                     {                         return Cache;                     }                 }                   throw new RapidDynamicProxyAssertionException(AssertionResources.NoModuleInCache);             }         }           #endregion     } }   The DynamicModuleCache is very similar to the assembly cache, it is simply a statically stored module with thread safe Add and Get methods.   The DynamicTypeCache To end off this post, I’m going to create the cache for storing the generated proxy classes. I’ve spent a fair amount of time thinking about the type of collection I should use to store the types and have finally decided that for the time being I’m going to use a generic dictionary. This may change when I can actually performance test the proxy generator but the time being I think it makes good sense in theory, mainly as it pretty much maintains it’s performance with varying numbers of items – almost constant (0)1. Plus I won’t ever need to loop through the items which is not the dictionaries strong point. Here’s the code as it currently stands: DynamicTypeCache using System; using System.Collections.Generic; using System.Security.Cryptography; using System.Text; namespace Rapid.DynamicProxy.Types {     /// <summary>     /// Cache for storing proxy types.     /// </summary>     internal static class DynamicTypeCache     {         #region Declarations           static object syncRoot = new object();         public static Dictionary<string, Type> Cache = new Dictionary<string, Type>();           #endregion           /// <summary>         /// Adds a proxy to the type cache.         /// </summary>         /// <param name="type">The type.</param>         /// <param name="proxy">The proxy.</param>         public static void AddProxyForType(Type type, Type proxy)         {             lock (syncRoot)             {                 Cache.Add(GetHashCode(type.AssemblyQualifiedName), proxy);             }         }           /// <summary>         /// Tries the type of the get proxy for.         /// </summary>         /// <param name="type">The type.</param>         /// <returns></returns>         public static Type TryGetProxyForType(Type type)         {             lock (syncRoot)             {                 Type proxyType;                 Cache.TryGetValue(GetHashCode(type.AssemblyQualifiedName), out proxyType);                 return proxyType;             }         }           #region Private Methods           private static string GetHashCode(string fullName)         {             SHA1CryptoServiceProvider provider = new SHA1CryptoServiceProvider();             Byte[] buffer = Encoding.UTF8.GetBytes(fullName);             Byte[] hash = provider.ComputeHash(buffer, 0, buffer.Length);             return Convert.ToBase64String(hash);         }           #endregion     } } As you can see, there are two public methods, one for adding to the cache and one for getting from the cache. Hopefully they should be clear enough, the Get is a TryGet as I do not want the dictionary to throw an exception if a proxy doesn’t exist within the cache. Other than that I’ve decided to create a key using the SHA1CryptoServiceProvider, this may change but my initial though is the SHA1 algorithm is pretty fast to put together using the provider and it is also very unlikely to have any hashing collisions. (there are some maths behind how unlikely this is – here’s the wiki if you’re interested http://en.wikipedia.org/wiki/SHA_hash_functions)   Anyway, that’s the end of part 1 – although I haven’t started any of the fun stuff (by fun I mean hairpulling, teeth grating Relfection.Emit style fun), I’ve got the basis of the DynamicProxy in place so all we have to worry about now is creating the types, interceptor classes, method invocation information classes and finally a really nice fluent interface that will abstract all of the hard-core craziness away and leave us with a lightning fast, easy to use AOP framework. Hope you find the series interesting. All of the source code can be viewed and/or downloaded at our codeplex site - http://rapidioc.codeplex.com/ Kind Regards, Sean.

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  • how to dinamically add controls in asp.net Dynamic Data

    - by loviji
    Hello, i'm trying to work with asp.NET Dynamic Data. So, I see Dynamic Data not well learned by people as other technologies. now, to my question. Lets us work with Details.aspx page that located on ~\DynamicData\PageTemplates I need to add <asp:DynamicControl runat="server" to page into Form1.detailsTable. i've tried like this: protected DynamicControl myC=new DynamicControl(); protected void Page_Load(object sender, EventArgs e) { foreach(var c in table.Columns) { myC.DataField=c.DisplayName; FormView1.Controls.Add(myC); } } but I can not see the desired result. where is the problem. thanks

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  • How to dynamically add controls in asp.net Dynamic Data

    - by loviji
    Hello, i'm trying to work with asp.NET Dynamic Data. So, I see asp.NET Dynamic Data not well learned by people as other technologies. now, to my question. Lets us work with Details.aspx page that located on ~\DynamicData\PageTemplates I need to add <asp:DynamicControl runat="server" to page into Form1.detailsTable. i've tried like this: protected DynamicControl myC=new DynamicControl(); protected void Page_Load(object sender, EventArgs e) { foreach(var c in table.Columns) { myC.DataField=c.DisplayName; FormView1.Controls.Add(myC); } } but I can not see the desired result. where is the problem. thanks

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  • XCode: How to adress dynamic Variables?

    - by Markus S.
    I want to do something like that: for (v=1;v=150;v++) { for (h=1; h=250;v++) { tile_0%i_0%i.image = [UIImage imageWithData:tmp_content_of_tile]; //1st %i = v; 2nd %i = h } } In the %i should be inserted the current value of "v" or "h"? Is it possible? How is it called? Greets!

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  • Dynamic DNS at freedns.afraid.org using a Fritz!Box

    - by kai
    I am having some trouble setting up Dynamic DNS with my Fritz!Box 7360. I have set up the Dynamic DNS page with (this is translated from German, so might be worded a bit differently): [x] Use dynamic DNS Dynamic DNS Provider: User defined Update-URL: https://freedns.afraid.org/dynamic/update.php?MY-DIRECT-URL-KEY Domain Name: mydomain.crabdance.com User Name: myusername Password: mypassword Now on the FritzBox status page, it says: Dynamic DNS: activated, mydomain.crabdance.com, Status: Account temprarily deactivated When I check back on http://freedns.afraid.org, my IP address never changes. Is there any way to fix this? Note my router is on an IPv6 network (m-net), with IPv4 only through DS-Lite. I'm not sure whether this affects anything. Update: Following the guide here (putting myusername instead of MY-DIRECT-URL-KEY) hasn't given any succes. However, the status field has changed slightly: Dynamic DNS: activated, mydomain.crabdance.com, Status: unknown

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  • What can I do with dynamic typing that I can not do with static typing

    - by Justin984
    I've been using python for a few days now and I think I understand the difference between dynamic and static typing. What I don't understand is why it's useful. I keep hearing about its "flexibility" but it seems like it just moves a bunch of compile time checks to runtime, which means more unit tests. This seems like an awfully big tradeoff to make for small advantages like readability and "flexibility". Can someone provide me with a real world example where dynamic typing allows me to do something I can't do with static typing?

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  • Java Dynamic Binding

    - by Chris Okyen
    I am having trouble understanding the OOP Polymorphic principl of Dynamic Binding ( Late Binding ) in Java. I looked for question pertaining to java, and wasn't sure if a overall answer to how dynamic binding works would pertain to Java Dynamic Binding, I wrote this question. Given: class Person { private String name; Person(intitialName) { name = initialName; } // irrelevant methods is here. // Overides Objects method public void writeOutput() { println(name); } } class Student extends Person { private int studentNumber; Student(String intitialName, int initialStudentNumber) { super(intitialName); studentNumber = initialStudentNumber; } // irrellevant methods here... // overides Person, Student and Objects method public void writeOutput() { super.writeOutput(); println(studentNumber); } } class Undergaraduate extends Student { private int level; Undergraduate(String intitialName, int initialStudentNumber,int initialLevel) { super(intitialName,initialStudentNumber); level = initialLevel; } // irrelevant methods is here. // overides Person, Student and Objects method public void writeOutput() { super.writeOutput(); println(level); } } I am wondering. if I had an array called person declared to contain objects of type Person: Person[] people = new Person[2]; person[0] = new Undergraduate("Cotty, Manny",4910,1); person[1] = new Student("DeBanque, Robin", 8812); Given that person[] is declared to be of type Person, you would expect, for example, in the third line where person[0] is initialized to a new Undergraduate object,to only gain the instance variable from Person and Persons Methods since doesn't the assignment to a new Undergraduate to it's ancestor denote the Undergraduate object to access Person - it's Ancestors, methods and isntance variables... Thus ...with the following code I would expect person[0].writeOutput(); // calls Undergraduate::writeOutput() person[1].writeOutput(); // calls Student::writeOutput() person[0] to not have Undergraduate's writeOutput() overidden method, nor have person[1] to have Student's overidden method - writeOutput(). If I had Person mikeJones = new Student("Who?,MikeJones",44,4); mikeJones.writeOutput(); The Person::writeOutput() method would be called. Why is this not so? Does it have to do with something I don't understand about relating to arrays? Does the declaration Person[] people = new Person[2] not bind the method like the previous code would?

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  • Dynamic obstacles avoidance in navigation mesh system

    - by Variable
    I've built my path finding system with unreal engine, somehow the path finding part works just fine while i can't find a proper way to solve dynamic obstacles avoidance problem. My characters are walking allover the map and collide with each other while they moving. I try to steering them when collision occurs, but this doesn't work well. For example, two characters block on the road while the third one's path is right in the middle of them and he'll get stuck. Can someone tell me the most popular way of doing dynamic avoidance? Thanks a lot.

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  • How to use a dynamic smarty variable in foreach loop

    - by P Kumar
    Hi, Can anyone tell me how to use dynamic variables in smarty foreach loop. I am trying to create a module in prestashop and m very close to get it done. here's my code: //file name index.php foreach($subCategories as $s) { $foo = intval($s['id_category']); $k = new Category($foo); $var1 = "subSubCategories.$foo"; $var1 = $k-getSubCategories(1); $smarty-assign(array('foo'.$foo = $var1)); } //file name:index.tpl {assign var=foo value=$foo$cat} //where $cat is a variable that counts the number of categories {if isset($foo) AND $foo} {foreach from=$foo item=subCategories name=homesubCategories} <p>{$subCategories.name}</p> {/foreach} {else} <p>{l s='test failed'}</p> {/if} I've exhausted all of my resources and knowledge and feeling quite helpless at this moment. so plz help me out.

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  • Dynamic Variable Names

    - by Ross
    I have a function that is called 3 times, I want times to assign it a name. How can I assign dynamic variable names to movieclips or do reference them by name or instancename? var loadedMovie:MovieClip = new MovieClip(); loadedMovie.name = "mymovie"; loadedMovie = loadEvent.currentTarget.content; loadedMovie.x = 0; loadedMovie.y = 0; addChild(loadedMovie); mymovie.x = 20;

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  • Creating a Dynamic DataRow for easier DataRow Syntax

    - by Rick Strahl
    I've been thrown back into an older project that uses DataSets and DataRows as their entity storage model. I have several applications internally that I still maintain that run just fine (and I sometimes wonder if this wasn't easier than all this ORM crap we deal with with 'newer' improved technology today - but I disgress) but use this older code. For the most part DataSets/DataTables/DataRows are abstracted away in a pseudo entity model, but in some situations like queries DataTables and DataRows are still surfaced to the business layer. Here's an example. Here's a business object method that runs dynamic query and the code ends up looping over the result set using the ugly DataRow Array syntax:public int UpdateAllSafeTitles() { int result = this.Execute("select pk, title, safetitle from " + Tablename + " where EntryType=1", "TPks"); if (result < 0) return result; result = 0; foreach (DataRow row in this.DataSet.Tables["TPks"].Rows) { string title = row["title"] as string; string safeTitle = row["safeTitle"] as string; int pk = (int)row["pk"]; string newSafeTitle = this.GetSafeTitle(title); if (newSafeTitle != safeTitle) { this.ExecuteNonQuery("update " + this.Tablename + " set safeTitle=@safeTitle where pk=@pk", this.CreateParameter("@safeTitle",newSafeTitle), this.CreateParameter("@pk",pk) ); result++; } } return result; } The problem with looping over DataRow objecs is two fold: The array syntax is tedious to type and not real clear to look at, and explicit casting is required in order to do anything useful with the values. I've highlighted the place where this matters. Using the DynamicDataRow class I'll show in a minute this code can be changed to look like this:public int UpdateAllSafeTitles() { int result = this.Execute("select pk, title, safetitle from " + Tablename + " where EntryType=1", "TPks"); if (result < 0) return result; result = 0; foreach (DataRow row in this.DataSet.Tables["TPks"].Rows) { dynamic entry = new DynamicDataRow(row); string newSafeTitle = this.GetSafeTitle(entry.title); if (newSafeTitle != entry.safeTitle) { this.ExecuteNonQuery("update " + this.Tablename + " set safeTitle=@safeTitle where pk=@pk", this.CreateParameter("@safeTitle",newSafeTitle), this.CreateParameter("@pk",entry.pk) ); result++; } } return result; } The code looks much a bit more natural and describes what's happening a little nicer as well. Well, using the new dynamic features in .NET it's actually quite easy to implement the DynamicDataRow class. Creating your own custom Dynamic Objects .NET 4.0 introduced the Dynamic Language Runtime (DLR) and opened up a whole bunch of new capabilities for .NET applications. The dynamic type is an easy way to avoid Reflection and directly access members of 'dynamic' or 'late bound' objects at runtime. There's a lot of very subtle but extremely useful stuff that dynamic does (especially for COM Interop scenearios) but in its simplest form it often allows you to do away with manual Reflection at runtime. In addition you can create DynamicObject implementations that can perform  custom interception of member accesses and so allow you to provide more natural access to more complex or awkward data structures like the DataRow that I use as an example here. Bascially you can subclass DynamicObject and then implement a few methods (TryGetMember, TrySetMember, TryInvokeMember) to provide the ability to return dynamic results from just about any data structure using simple property/method access. In the code above, I created a custom DynamicDataRow class which inherits from DynamicObject and implements only TryGetMember and TrySetMember. Here's what simple class looks like:/// <summary> /// This class provides an easy way to turn a DataRow /// into a Dynamic object that supports direct property /// access to the DataRow fields. /// /// The class also automatically fixes up DbNull values /// (null into .NET and DbNUll to DataRow) /// </summary> public class DynamicDataRow : DynamicObject { /// <summary> /// Instance of object passed in /// </summary> DataRow DataRow; /// <summary> /// Pass in a DataRow to work off /// </summary> /// <param name="instance"></param> public DynamicDataRow(DataRow dataRow) { DataRow = dataRow; } /// <summary> /// Returns a value from a DataRow items array. /// If the field doesn't exist null is returned. /// DbNull values are turned into .NET nulls. /// /// </summary> /// <param name="binder"></param> /// <param name="result"></param> /// <returns></returns> public override bool TryGetMember(GetMemberBinder binder, out object result) { result = null; try { result = DataRow[binder.Name]; if (result == DBNull.Value) result = null; return true; } catch { } result = null; return false; } /// <summary> /// Property setter implementation tries to retrieve value from instance /// first then into this object /// </summary> /// <param name="binder"></param> /// <param name="value"></param> /// <returns></returns> public override bool TrySetMember(SetMemberBinder binder, object value) { try { if (value == null) value = DBNull.Value; DataRow[binder.Name] = value; return true; } catch {} return false; } } To demonstrate the basic features here's a short test: [TestMethod] [ExpectedException(typeof(RuntimeBinderException))] public void BasicDataRowTests() { DataTable table = new DataTable("table"); table.Columns.Add( new DataColumn() { ColumnName = "Name", DataType=typeof(string) }); table.Columns.Add( new DataColumn() { ColumnName = "Entered", DataType=typeof(DateTime) }); table.Columns.Add(new DataColumn() { ColumnName = "NullValue", DataType = typeof(string) }); DataRow row = table.NewRow(); DateTime now = DateTime.Now; row["Name"] = "Rick"; row["Entered"] = now; row["NullValue"] = null; // converted in DbNull dynamic drow = new DynamicDataRow(row); string name = drow.Name; DateTime entered = drow.Entered; string nulled = drow.NullValue; Assert.AreEqual(name, "Rick"); Assert.AreEqual(entered,now); Assert.IsNull(nulled); // this should throw a RuntimeBinderException Assert.AreEqual(entered,drow.enteredd); } The DynamicDataRow requires a custom constructor that accepts a single parameter that sets the DataRow. Once that's done you can access property values that match the field names. Note that types are automatically converted - no type casting is needed in the code you write. The class also automatically converts DbNulls to regular nulls and vice versa which is something that makes it much easier to deal with data returned from a database. What's cool here isn't so much the functionality - even if I'd prefer to leave DataRow behind ASAP -  but the fact that we can create a dynamic type that uses a DataRow as it's 'DataSource' to serve member values. It's pretty useful feature if you think about it, especially given how little code it takes to implement. By implementing these two simple methods we get to provide two features I was complaining about at the beginning that are missing from the DataRow: Direct Property Syntax Automatic Type Casting so no explicit casts are required Caveats As cool and easy as this functionality is, it's important to understand that it doesn't come for free. The dynamic features in .NET are - well - dynamic. Which means they are essentially evaluated at runtime (late bound). Rather than static typing where everything is compiled and linked by the compiler/linker, member invokations are looked up at runtime and essentially call into your custom code. There's some overhead in this. Direct invocations - the original code I showed - is going to be faster than the equivalent dynamic code. However, in the above code the difference of running the dynamic code and the original data access code was very minor. The loop running over 1500 result records took on average 13ms with the original code and 14ms with the dynamic code. Not exactly a serious performance bottleneck. One thing to remember is that Microsoft optimized the DLR code significantly so that repeated calls to the same operations are routed very efficiently which actually makes for very fast evaluation. The bottom line for performance with dynamic code is: Make sure you test and profile your code if you think that there might be a performance issue. However, in my experience with dynamic types so far performance is pretty good for repeated operations (ie. in loops). While usually a little slower the perf hit is a lot less typically than equivalent Reflection work. Although the code in the second example looks like standard object syntax, dynamic is not static code. It's evaluated at runtime and so there's no type recognition until runtime. This means no Intellisense at development time, and any invalid references that call into 'properties' (ie. fields in the DataRow) that don't exist still cause runtime errors. So in the case of the data row you still get a runtime error if you mistype a column name:// this should throw a RuntimeBinderException Assert.AreEqual(entered,drow.enteredd); Dynamic - Lots of uses The arrival of Dynamic types in .NET has been met with mixed emotions. Die hard .NET developers decry dynamic types as an abomination to the language. After all what dynamic accomplishes goes against all that a static language is supposed to provide. On the other hand there are clearly scenarios when dynamic can make life much easier (COM Interop being one place). Think of the possibilities. What other data structures would you like to expose to a simple property interface rather than some sort of collection or dictionary? And beyond what I showed here you can also implement 'Method missing' behavior on objects with InvokeMember which essentially allows you to create dynamic methods. It's all very flexible and maybe just as important: It's easy to do. There's a lot of power hidden in this seemingly simple interface. Your move…© Rick Strahl, West Wind Technologies, 2005-2011Posted in CSharp  .NET   Tweet (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • Dynamic mod_rewrite or how to plan a dynamic website

    - by Sophia Gavish
    Hi, I'm trying to make a clean url for a blog on a dynamic website, but I think that the problem is that I don't know how to plan the website schema. I read about how to use mod_rewrite and all I found is how to make "http://www.website.com/?category&date&post-title" to "http://www.website.com/category/date/post-title". that's works o.k for me. The problem is that If my url looks like "http://www.website.com/blog/?id=34" this method won't work as far as I got it. So, I have two questions: 1. Is there a way to use mod_rewrite (maybe read from a txt file) to read the post title of my blog and rewrite my url by date and post-title? 2. Should I rewrite my website to query the data from one index file in the homepage and use mod_rewrite to write the nice url? should I query also the date and the title of the post instead just the post ID?

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  • Table Variables: an empirical approach.

    - by Phil Factor
    It isn’t entirely a pleasant experience to publish an article only to have it described on Twitter as ‘Horrible’, and to have it criticized on the MVP forum. When this happened to me in the aftermath of publishing my article on Temporary tables recently, I was taken aback, because these critics were experts whose views I respect. What was my crime? It was, I think, to suggest that, despite the obvious quirks, it was best to use Table Variables as a first choice, and to use local Temporary Tables if you hit problems due to these quirks, or if you were doing complex joins using a large number of rows. What are these quirks? Well, table variables have advantages if they are used sensibly, but this requires some awareness by the developer about the potential hazards and how to avoid them. You can be hit by a badly-performing join involving a table variable. Table Variables are a compromise, and this compromise doesn’t always work out well. Explicit indexes aren’t allowed on Table Variables, so one cannot use covering indexes or non-unique indexes. The query optimizer has to make assumptions about the data rather than using column distribution statistics when a table variable is involved in a join, because there aren’t any column-based distribution statistics on a table variable. It assumes a reasonably even distribution of data, and is likely to have little idea of the number of rows in the table variables that are involved in queries. However complex the heuristics that are used might be in determining the best way of executing a SQL query, and they most certainly are, the Query Optimizer is likely to fail occasionally with table variables, under certain circumstances, and produce a Query Execution Plan that is frightful. The experienced developer or DBA will be on the lookout for this sort of problem. In this blog, I’ll be expanding on some of the tests I used when writing my article to illustrate the quirks, and include a subsequent example supplied by Kevin Boles. A simplified example. We’ll start out by illustrating a simple example that shows some of these characteristics. We’ll create two tables filled with random numbers and then see how many matches we get between the two tables. We’ll forget indexes altogether for this example, and use heaps. We’ll try the same Join with two table variables, two table variables with OPTION (RECOMPILE) in the JOIN clause, and with two temporary tables. It is all a bit jerky because of the granularity of the timing that isn’t actually happening at the millisecond level (I used DATETIME). However, you’ll see that the table variable is outperforming the local temporary table up to 10,000 rows. Actually, even without a use of the OPTION (RECOMPILE) hint, it is doing well. What happens when your table size increases? The table variable is, from around 30,000 rows, locked into a very bad execution plan unless you use OPTION (RECOMPILE) to provide the Query Analyser with a decent estimation of the size of the table. However, if it has the OPTION (RECOMPILE), then it is smokin’. Well, up to 120,000 rows, at least. It is performing better than a Temporary table, and in a good linear fashion. What about mixed table joins, where you are joining a temporary table to a table variable? You’d probably expect that the query analyzer would throw up its hands and produce a bad execution plan as if it were a table variable. After all, it knows nothing about the statistics in one of the tables so how could it do any better? Well, it behaves as if it were doing a recompile. And an explicit recompile adds no value at all. (we just go up to 45000 rows since we know the bigger picture now)   Now, if you were new to this, you might be tempted to start drawing conclusions. Beware! We’re dealing with a very complex beast: the Query Optimizer. It can come up with surprises What if we change the query very slightly to insert the results into a Table Variable? We change nothing else and just measure the execution time of the statement as before. Suddenly, the table variable isn’t looking so much better, even taking into account the time involved in doing the table insert. OK, if you haven’t used OPTION (RECOMPILE) then you’re toast. Otherwise, there isn’t much in it between the Table variable and the temporary table. The table variable is faster up to 8000 rows and then not much in it up to 100,000 rows. Past the 8000 row mark, we’ve lost the advantage of the table variable’s speed. Any general rule you may be formulating has just gone for a walk. What we can conclude from this experiment is that if you join two table variables, and can’t use constraints, you’re going to need that Option (RECOMPILE) hint. Count Dracula and the Horror Join. These tables of integers provide a rather unreal example, so let’s try a rather different example, and get stuck into some implicit indexing, by using constraints. What unusual words are contained in the book ‘Dracula’ by Bram Stoker? Here we get a table of all the common words in the English language (60,387 of them) and put them in a table. We put them in a Table Variable with the word as a primary key, a Table Variable Heap and a Table Variable with a primary key. We then take all the distinct words used in the book ‘Dracula’ (7,558 of them). We then create a table variable and insert into it all those uncommon words that are in ‘Dracula’. i.e. all the words in Dracula that aren’t matched in the list of common words. To do this we use a left outer join, where the right-hand value is null. The results show a huge variation, between the sublime and the gorblimey. If both tables contain a Primary Key on the columns we join on, and both are Table Variables, it took 33 Ms. If one table contains a Primary Key, and the other is a heap, and both are Table Variables, it took 46 Ms. If both Table Variables use a unique constraint, then the query takes 36 Ms. If neither table contains a Primary Key and both are Table Variables, it took 116383 Ms. Yes, nearly two minutes!! If both tables contain a Primary Key, one is a Table Variables and the other is a temporary table, it took 113 Ms. If one table contains a Primary Key, and both are Temporary Tables, it took 56 Ms.If both tables are temporary tables and both have primary keys, it took 46 Ms. Here we see table variables which are joined on their primary key again enjoying a  slight performance advantage over temporary tables. Where both tables are table variables and both are heaps, the query suddenly takes nearly two minutes! So what if you have two heaps and you use option Recompile? If you take the rogue query and add the hint, then suddenly, the query drops its time down to 76 Ms. If you add unique indexes, then you've done even better, down to half that time. Here are the text execution plans.So where have we got to? Without drilling down into the minutiae of the execution plans we can begin to create a hypothesis. If you are using table variables, and your tables are relatively small, they are faster than temporary tables, but as the number of rows increases you need to do one of two things: either you need to have a primary key on the column you are using to join on, or else you need to use option (RECOMPILE) If you try to execute a query that is a join, and both tables are table variable heaps, you are asking for trouble, well- slow queries, unless you give the table hint once the number of rows has risen past a point (30,000 in our first example, but this varies considerably according to context). Kevin’s Skew In describing the table-size, I used the term ‘relatively small’. Kevin Boles produced an interesting case where a single-row table variable produces a very poor execution plan when joined to a very, very skewed table. In the original, pasted into my article as a comment, a column consisted of 100000 rows in which the key column was one number (1) . To this was added eight rows with sequential numbers up to 9. When this was joined to a single-tow Table Variable with a key of 2 it produced a bad plan. This problem is unlikely to occur in real usage, and the Query Optimiser team probably never set up a test for it. Actually, the skew can be slightly less extreme than Kevin made it. The following test showed that once the table had 54 sequential rows in the table, then it adopted exactly the same execution plan as for the temporary table and then all was well. Undeniably, real data does occasionally cause problems to the performance of joins in Table Variables due to the extreme skew of the distribution. We've all experienced Perfectly Poisonous Table Variables in real live data. As in Kevin’s example, indexes merely make matters worse, and the OPTION (RECOMPILE) trick does nothing to help. In this case, there is no option but to use a temporary table. However, one has to note that once the slight de-skew had taken place, then the plans were identical across a huge range. Conclusions Where you need to hold intermediate results as part of a process, Table Variables offer a good alternative to temporary tables when used wisely. They can perform faster than a temporary table when the number of rows is not great. For some processing with huge tables, they can perform well when only a clustered index is required, and when the nature of the processing makes an index seek very effective. Table Variables are scoped to the batch or procedure and are unlikely to hang about in the TempDB when they are no longer required. They require no explicit cleanup. Where the number of rows in the table is moderate, you can even use them in joins as ‘Heaps’, unindexed. Beware, however, since, as the number of rows increase, joins on Table Variable heaps can easily become saddled by very poor execution plans, and this must be cured either by adding constraints (UNIQUE or PRIMARY KEY) or by adding the OPTION (RECOMPILE) hint if this is impossible. Occasionally, the way that the data is distributed prevents the efficient use of Table Variables, and this will require using a temporary table instead. Tables Variables require some awareness by the developer about the potential hazards and how to avoid them. If you are not prepared to do any performance monitoring of your code or fine-tuning, and just want to pummel out stuff that ‘just runs’ without considering namby-pamby stuff such as indexes, then stick to Temporary tables. If you are likely to slosh about large numbers of rows in temporary tables without considering the niceties of processing just what is required and no more, then temporary tables provide a safer and less fragile means-to-an-end for you.

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  • Dynamic Code for type casting Generic Types 'generically' in C#

    - by Rick Strahl
    C# is a strongly typed language and while that's a fundamental feature of the language there are more and more situations where dynamic types make a lot of sense. I've written quite a bit about how I use dynamic for creating new type extensions: Dynamic Types and DynamicObject References in C# Creating a dynamic, extensible C# Expando Object Creating a dynamic DataReader for dynamic Property Access Today I want to point out an example of a much simpler usage for dynamic that I use occasionally to get around potential static typing issues in C# code especially those concerning generic types. TypeCasting Generics Generic types have been around since .NET 2.0 I've run into a number of situations in the past - especially with generic types that don't implement specific interfaces that can be cast to - where I've been unable to properly cast an object when it's passed to a method or assigned to a property. Granted often this can be a sign of bad design, but in at least some situations the code that needs to be integrated is not under my control so I have to make due with what's available or the parent object is too complex or intermingled to be easily refactored to a new usage scenario. Here's an example that I ran into in my own RazorHosting library - so I have really no excuse, but I also don't see another clean way around it in this case. A Generic Example Imagine I've implemented a generic type like this: public class RazorEngine<TBaseTemplateType> where TBaseTemplateType : RazorTemplateBase, new() You can now happily instantiate new generic versions of this type with custom template bases or even a non-generic version which is implemented like this: public class RazorEngine : RazorEngine<RazorTemplateBase> { public RazorEngine() : base() { } } To instantiate one: var engine = new RazorEngine<MyCustomRazorTemplate>(); Now imagine that the template class receives a reference to the engine when it's instantiated. This code is fired as part of the Engine pipeline when it gets ready to execute the template. It instantiates the template and assigns itself to the template: var template = new TBaseTemplateType() { Engine = this } The problem here is that possibly many variations of RazorEngine<T> can be passed. I can have RazorTemplateBase, RazorFolderHostTemplateBase, CustomRazorTemplateBase etc. as generic parameters and the Engine property has to reflect that somehow. So, how would I cast that? My first inclination was to use an interface on the engine class and then cast to the interface.  Generally that works, but unfortunately here the engine class is generic and has a few members that require the template type in the member signatures. So while I certainly can implement an interface: public interface IRazorEngine<TBaseTemplateType> it doesn't really help for passing this generically templated object to the template class - I still can't cast it if multiple differently typed versions of the generic type could be passed. I have the exact same issue in that I can't specify a 'generic' generic parameter, since there's no underlying base type that's common. In light of this I decided on using object and the following syntax for the property (and the same would be true for a method parameter): public class RazorTemplateBase :MarshalByRefObject,IDisposable { public object Engine {get;set; } } Now because the Engine property is a non-typed object, when I need to do something with this value, I still have no way to cast it explicitly. What I really would need is: public RazorEngine<> Engine { get; set; } but that's not possible. Dynamic to the Rescue Luckily with the dynamic type this sort of thing can be mitigated fairly easily. For example here's a method that uses the Engine property and uses the well known class interface by simply casting the plain object reference to dynamic and then firing away on the properties and methods of the base template class that are common to all templates:/// <summary> /// Allows rendering a dynamic template from a string template /// passing in a model. This is like rendering a partial /// but providing the input as a /// </summary> public virtual string RenderTemplate(string template,object model) { if (template == null) return string.Empty; // if there's no template markup if(!template.Contains("@")) return template; // use dynamic to get around generic type casting dynamic engine = Engine; string result = engine.RenderTemplate(template, model); if (result == null) throw new ApplicationException("RenderTemplate failed: " + engine.ErrorMessage); return result; } Prior to .NET 4.0  I would have had to use Reflection for this sort of thing which would have a been a heck of a lot more verbose, but dynamic makes this so much easier and cleaner and in this case at least the overhead is negliable since it's a single dynamic operation on an otherwise very complex operation call. Dynamic as  a Bailout Sometimes this sort of thing often reeks of a design flaw, and I agree that in hindsight this could have been designed differently. But as is often the case this particular scenario wasn't planned for originally and removing the generic signatures from the base type would break a ton of other code in the framework. Given the existing fairly complex engine design, refactoring an interface to remove generic types just to make this particular code work would have been overkill. Instead dynamic provides a nice and simple and relatively clean solution. Now if there were many other places where this occurs I would probably consider reworking the code to make this cleaner but given this isolated instance and relatively low profile operation use of dynamic seems a valid choice for me. This solution really works anywhere where you might end up with an inheritance structure that doesn't have a common base or interface that is sufficient. In the example above I know what I'm getting but there's no common base type that I can cast to. All that said, it's a good idea to think about use of dynamic before you rush in. In many situations there are alternatives that can still work with static typing. Dynamic definitely has some overhead compared to direct static access of objects, so if possible we should definitely stick to static typing. In the example above the application already uses dynamics extensively for dynamic page page templating and passing models around so introducing dynamics here has very little additional overhead. The operation itself also fires of a fairly resource heavy operation where the overhead of a couple of dynamic member accesses are not a performance issue. So, what's your experience with dynamic as a bailout mechanism? © Rick Strahl, West Wind Technologies, 2005-2012Posted in CSharp   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • Convert Dynamic to Type and convert Type to Dynamic

    - by Jon Canning
    public static class DynamicExtensions     {         public static T FromDynamic<T>(this IDictionary<string, object> dictionary)         {             var bindings = new List<MemberBinding>();             foreach (var sourceProperty in typeof(T).GetProperties().Where(x => x.CanWrite))             {                 var key = dictionary.Keys.SingleOrDefault(x => x.Equals(sourceProperty.Name, StringComparison.OrdinalIgnoreCase));                 if (string.IsNullOrEmpty(key)) continue;                 var propertyValue = dictionary[key];                 bindings.Add(Expression.Bind(sourceProperty, Expression.Constant(propertyValue)));             }             Expression memberInit = Expression.MemberInit(Expression.New(typeof(T)), bindings);             return Expression.Lambda<Func<T>>(memberInit).Compile().Invoke();         }         public static dynamic ToDynamic<T>(this T obj)         {             IDictionary<string, object> expando = new ExpandoObject();             foreach (var propertyInfo in typeof(T).GetProperties())             {                 var propertyExpression = Expression.Property(Expression.Constant(obj), propertyInfo);                 var currentValue = Expression.Lambda<Func<string>>(propertyExpression).Compile().Invoke();                 expando.Add(propertyInfo.Name.ToLower(), currentValue);             }             return expando as ExpandoObject;         }     }

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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