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  • Are You Meeting Social Customer Service Expectations?

    - by Mike Stiles
    Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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  • When should I use a Process Model versus a Use Case?

    - by Dave Burke
    This Blog entry is a follow on to https://blogs.oracle.com/oum/entry/oum_is_business_process_and and addresses a question I sometimes get asked…..i.e. “when I am gathering requirements on a Project, should I use a Process Modeling approach, or should I use a Use Case approach?” Not surprisingly, the short answer is “it depends”! Let’s take a scenario where you are working on a Sales Force Automation project. We’ll call the process that is being implemented “Lead-to-Order”. I would typically think of this type of project as being “Process Centric”. In other words, the focus will be on orchestrating a series of human and system related tasks that ultimately deliver value to the business in a cost effective way. Put in even simpler terms……implement an automated pre-sales system. For this type of (Process Centric) project, requirements would typically be gathered through a series of Workshops where the focal point will be on creating, or confirming, the Future-State (To-Be) business process. If pre-defined “best-practice” business process models exist, then of course they could and should be used during the Workshops, but even in their absence, the focus of the Workshops will be to define the optimum series of Tasks, their connections, sequence, and dependencies that will ultimately reflect a business process that meets the needs of the business. Now let’s take another scenario. Assume you are working on a Content Management project that involves automating the creation and management of content for User Manuals, Web Sites, Social Media publications etc. Would you call this type of project “Process Centric”?.......well you could, but it might also fall into the category of complex configuration, plus some custom extensions to a standard software application (COTS). For this type of project it would certainly be worth considering using a Use Case approach in order to 1) understand the requirements, and 2) to capture the functional requirements of the custom extensions. At this point you might be asking “why couldn’t I use a Process Modeling approach for my Content Management project?” Well, of course you could, but you just need to think about which approach is the most effective. Start by analyzing the types of Tasks that will eventually be automated by the system, for example: Best Suited To? Task Name Process Model Use Case Notes Manage outbound calls Ö A series of linked human and system tasks for calling and following up with prospects Manage content revision Ö Updating the content on a website Update User Preferences Ö Updating a users display preferences Assign Lead Ö Reviewing a lead, then assigning it to a sales person Convert Lead to Quote Ö Updating the status of a lead, and then converting it to a sales order As you can see, it’s not an exact science, and either approach is viable for the Tasks listed above. However, where you have a series of interconnected Tasks or Activities, than when combined, deliver value to the business, then that would be a good indicator to lead with a Process Modeling approach. On the other hand, when the Tasks or Activities in question are more isolated and/or do not cross traditional departmental boundaries, then a Use Case approach might be worth considering. Now let’s take one final scenario….. As you captured the To-Be Process flows for the Sales Force automation project, you discover a “Gap” in terms of what the client requires, and what the standard COTS application can provide. Let’s assume that the only way forward is to develop a Custom Extension. This would now be a perfect opportunity to document the functional requirements (behind the Gap) using a Use Case approach. After all, we will be developing some new software, and one of the most effective ways to begin the Software Development Lifecycle is to follow a Use Case approach. As always, your comments are most welcome.

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  • Upgrading to 9.2 - Info You Can Use (part 1)

    - by John Webb
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Rebekah Jackson joins our blog with a series of helpful hints on planning your upgrade to PeopleSoft 9.2.   Find Features & Capabilities There are many ways that you might learn about new features and capabilities within our releases, but if you aren’t sure where to start or how best to go about it, we recommend: Go to www.peoplesoftinfo.com Select the product line you are interested in, and go to the ‘Release Content’ tab Use the Video Feature Overviews (VFOs) on YouTube and the Cumulative Feature Overview (CFO) tool to find features and functions. The VFOs are brief recordings that summarize some of our most popular capabilities. These recordings are great tools for learning about new features, or helping others to visualize the value they can bring to your organization. The VFOs focus on some of our highest value and most compelling new capabilities. We also provide summarized ‘Why Upgrade to 9.2’ VFOs for HCM, Financials, and Supply Chain. The CFO is a spreadsheet based tool that allows you to select the release you are currently on, and compare it to the new release. It will return the list of all new features and capabilities, by product. You can browse the full list and / or highlight areas that look particularly interesting. Once you have a list of features by product, use the Release Value Proposition, Pre-Release Notes, and the Release Notes documents to get more details on and supporting value statements about why those features will be helpful. Gather additional data and supporting information, including: Go to the Product Data Sheets tab, and review the respective data sheets. These summarize the capabilities in the product, and provide succinct value statements for the product and capabilities. The PeopleSoft 9.2 Upgrade page, which has many helpful resources. Important Notes:   -  We recommend that you go through the above steps for the application areas of interest, as well as for PeopleTools. There are many areas in PeopleTools 8.53 and the 9.2 application releases that combine technical and functional capabilities to deliver transformative value.    - We also recommend that you review the Portal Solutions content. With your license to PeopleSoft applications, you have access to many of the most powerful capabilities within the Interaction Hub.    -  If you have recently upgraded to PeopleSoft 9.1, and an immediate upgrade to 9.2 is simply not realistic, you can apply the same approaches described here to find untapped capabilities in your current products. Many of the features in 9.2 were delivered first in our 9.1 Feature Packs. To find the Release Value Proposition, Pre-Release Notes, and Release Notes for these releases, search on ‘PeopleSoft 9.1 Documentation Home Page’ on My Oracle Support, and select your desired product area. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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  • EPPM Is a Must-Have Capability as Global Energy and Power Industries Eye US$38 Trillion in New Investments

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} “The process manufacturing industry is facing an unprecedented challenge: from now until 2035, cumulative worldwide investments of US$38 trillion will be required for drilling, power generation, and other energy projects,” Iain Graham, director of energy and process manufacturing for Oracle’s Primavera, said in a recent webcast. He adds that process manufacturing organizations such as oil and gas, utilities, and chemicals must manage this level of investment in an environment of constrained capital markets, erratic supply and demand, aging infrastructure, heightened regulations, and declining global skills. In the following interview, Graham explains how the right enterprise project portfolio management (EPPM) technology can help the industry meet these imperatives. Q: Why is EPPM so important for today’s process manufacturers? A: If the industry invests US$38 trillion without proper cost controls in place, a huge amount of resources will be put at risk, especially when it comes to cost overruns that may occur in large capital projects. Process manufacturing companies must not only control costs, but also monitor all the various contractors that will be involved in each project. If you’re not managing your own workers and all the interdependencies among the different contractors, then you’ve got problems. Q: What else should process manufacturers look for? A: It’s also important that an EPPM solution has the ability to manage more than just capital projects. For example, it’s best to manage maintenance and capital projects in the same system. Say you’re due to install a new transformer in a power station as part of a capital project, but routine maintenance in that area of the facility is scheduled for that morning. The lack of coordination could lead to unforeseen delays. There are also IT considerations that impact capital projects, such as adding servers and network cable for a control system in a power station. What organizations need is a true EPPM system that’s not just for capital projects, maintenance, or IT activities, but instead an enterprisewide solution that provides visibility into all types of projects. Read the complete Q&A here and discover the practical framework for successfully managing this massive capital spending.

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  • JDK7?????

    - by Todd Bao
    ??JSR 334,JDK 7?????????????,???:1. switch????String????:    public static void switchString(String s){        switch (s){        case "db": ...        case "wls": ...        case "idm": ...        case "soa": ...        case "fa": ...        default: ...        }    }2. ?????????? - "0b"???"_"???,?????????? a. ???????????, 0b: ????????????:        byte b1 = 0b00100001;     // New        byte b2 = 0x21;        // Old        byte b3 = 33;        // Old b. ??????????????,?????,????????????:    long phone_nbr = 021_1111_2222;3. ???????????? - "?? new",????????:        ArrayList<String> al1 = new ArrayList<String>();    // Old        ArrayList<String> al2 = new ArrayList<>();        // New4. ????reflect?????????? - ReflectOperationException,????:    ClassNotFoundException,     IllegalAccessException,     InstantiationException,     InvocationTargetException,     NoSuchFieldException,     NoSuchMethodException5. catch????????,?????????,????????:    try{        // code    }    catch (SQLException | IOException ex) {        // ...    }6. ?????? - ??????????,??????????style:    public void test() throws NoSuchMethodException, NoSuchFieldException{    // ??        try{            // code        }        catch (RelectiveOperationException ex){    // ??            throws ex;        }    }7. ???try()?? - Try with Resources,?????????????(???????????java.lang.AutoCloseable??),???????try?????"("??"{":    try(BufferedReader br = new BufferedReader(new FileReader("/home/oracle/temp.txt"))){        ... br.readLine() ...    }try-with-resources?????catch,??????????catch???????Todd

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  • Linked SQL Server to Oracle

    - by Jerid
    Getting this error when executing SQL Server query only when connected via remote Desktop. When running the query from desktop, no problem. Is this a tsnNames issue? Linked server to Oracle 9i Server: Msg 7399, Level 16, State 1, Line 1 OLE DB provider 'MSDAORA' reported an error. [OLE/DB provider returned message: Unspecified error] [OLE/DB provider returned message: ORA-01041: internal error. hostdef extension doesn't exist ] OLE DB error trace [OLE/DB Provider 'MSDAORA' ICommandText::Execute returned 0x80004005: ].

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  • Oracle VM provisioning from dnsmasq

    - by Mircea Vutcovici
    I have Oracle VM 2.2.0 and a provisioning server (dhcp/tftp/http) based on dnsmasq. A VM that it is configure too boot from the network, is receiving the IP, but it is failing to boot. The error displayed by gPXE 0.9.3+ is: No filename or root path specified

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  • how to find out which servers are accessing Oracle Internet Directory ?

    - by mad sammy
    Hi, We have a OID which is maintaining data about various users. This OID is being accessed by many weblogic servers. Weblogic servers are getting authenticated using this LDAP, but when a particular server authentication fails it causes authentication process failure for all servers, so we want to track that specific server which is causing this error. Is there any facility to know which servers are using the OID or i would like to know that does OID maintains any LOGs of its usage for security purpose.. Thanks.

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  • logfile deleted on Oracle database how to re-create it?

    - by Daniel
    for my database assignment we were looking into 'database corruption' and I was asked to delete the second redo log file which I have done with the command: rm log02a.rdo this was in the $HOME/ORADATA/u03 directory. Now I started up my database using startup pfile=$PFILE nomount then I mounted it using the command alter database mount; now when I try to open it alter database open; it gives me the error: ORA-03113: end-of-file on communication channel Process ID: 22125 Session ID: 25 Serial number: 1 I am assuming this is because the second redo log file is missing. There is still log01a.rdo, but not the one I have deleted. How can I go about recovering this now so that I can open my database again? I have looked into the database created scripts, and it specified the log02a.rdo file to be size 10M and part of group 2. If I do select group#, member from v$logfile; I get: 1 /oradata/student_db/user06/ORADATA/u03/log01a.rdo 2 /oradata/student_db/user06/ORADATA/u03/log02a.rdo 3 /oradata/student_db/user06/ORADATA/u03/log03a.rdo 4 /oradata/student_db/user06/ORADATA/u03/log04a.rdo So it is part of group 2. If I try to add the log02a.rdo file again "already part of the database". If I drop group 2 and then add it again with these commands: ALTER DATABASE ADD LOGFILE GROUP 2 ('$HOME/ORADATA/u03/log02a.rdo') SIZE 10M; Nothing. Supposedly alters the database, but it still won't start up. Any ideas what I can do to re-create this and be able to open my database again?

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  • In Windows 7, why won't my display stay off despite the power settings saying it should?

    - by Jer
    I'm completely stumped by this. My simple use case is that when I'm in bed, I use a cordless mouse to browse the web, watch videos, etc. - the monitor is across the room. When I'm going to sleep, I want to shut the monitor off. I also want to be able to turn it back on in the morning. I just want to turn the monitor off and on using only the mouse. I thought of creating a power setting that turned the monitor off asap (the shortest amount of time is one minute; that's fine). I have one that does this. It worked great for almost a year on my old XP machine, and for about four months on my new Windows 7 laptop (which I essentially use as a desktop). All of a sudden a couple weeks ago, it just stopped working - my monitor won't turn off on its own anymore. Here are the settings: I tried other options. Based on the advice here I tried nircmd. This seemed great. I created a shortcut with the command line: "C:\Program Files\nircmd\nircmd.exe" cmdwait 1000 monitor off I click this, and in one second the monitor goes off. However about five seconds later it turns back on, and I've been extra careful to make sure the mouse isn't moving. I have no idea what's going on. Based on both of these things, my only guess is that something could be running in the background which somehow makes the computer think it's in use. I've tried killing as many programs as possible but I still get the same behavior. Any advice? I'm mainly curious about how to debug, but am open to other suggestions about turning the monitor off and on with just the mouse as well.

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  • Oracle Virtualbox on statically compiled kernel

    - by aking1012
    I can't seem to find any documentation on the subject. I'm working on putting together a linux install for a fairly "dirty" environment. Best practice there would be a statically compiled kernel with no module support. I can already do the customizations to strip out unnecessary drivers/etc to get the performance and disable module support. Does anyone have a link or any ideas on how to get the Oracle Virtualbox module (not the OSE one, I need USB passthrough) compiled in?

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  • Can I prevent Oracle users from creating public synonyms but allow private ones?

    - by ninesided
    I've had a few issues where users have mistakenly created public synonyms which have led to people thinking some objects are in one schema when they're actually in another schema. Everyone knows they should be using private synonyms, but occasionally they forget or they make a mistake and someone gets burned. Is it possible to GRANT users the permission to create private synonyms but disallow public ones?

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  • Trouble with Ubuntu on Oracle VM

    - by Rosarch
    I'm running Ubuntu on an Oracle VirtualBox virtual machine. I clicked the "install Ubuntu" button, and it took me through a wizard. I am currently on the following step: Unfortunately, the "forward" button is disabled. What's up with this? I tried entering different data for the form on this step, going back and redoing part of the wizard, and rebooting the machine. Nothing worked. My host OS is Windows 7.

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  • Oracle error when logging into database

    - by Bryan
    When I try to log into my db with a specific user I get this message. Below is from the alert log. I can login as system just fine. Anyone know how to figure out what is causing this? Thanks in advance for the help. ----- Error Stack Dump ----- ORA-00604: error occurred at recursive SQL level 1 ORA-01438: value larger than specified precision allowed for this column ORA-06512: at line 2 Oracle 10g OEL 5.5

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  • Oracle export problem

    - by abhiram86
    I use exp username/password@servername owner={ownername} file=backuppath; The parameters given are correct but still not able to connect Below is the error trace: EXP-00056: ORACLE error 12545 encountered ORA-12545: Connect failed because target host or object does not exist EXP-00000: Export terminated unsuccessfully What can be the possible reasons?

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  • How to auto create a JMS topic/queue on JBoss in a portable and per-application way?

    - by Bozho
    It's simple: I have an MDB and an EJB that sends messages to a topic (or queue). JBoss complains that the topic is not bound to the JNDI context. I want to have the topic/queue to be automatically created at best, or at least to have a standard way to define it, per application (say, in ejb-jar/META-INF) this question and this blogpost show us how to do it in an application server specific way. This surely works, but: I want to use the @MessageDriven annotation I want the setting not to be global for the application server I want the setting to be portable

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  • How does one programmatically create a topic w/ hornet q ?

    - by mP
    I have been looking at the org.hornetq.core.server package which seems to have the most interesting low level APIS relating to managing the server. The server session has a few methods labelled something Queue but none include Topic ... ServerSession void createQueue(SimpleString address, SimpleString name, SimpleString filterString, boolean temporary, boolean durable) throws Exception; void deleteQueue(SimpleString name) throws Exception interface QueueFactory Queue createQueue(long persistenceID, final SimpleString address, SimpleString name, Filter filter, boolean durable, boolean temporary); However i could not figure out how to create a topic. Am i missing something is a JMS topic implemented as a queue ?

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  • Different behavior for REF CURSOR between Oracle 10g and 11g when unique index present?

    - by wweicker
    Description I have an Oracle stored procedure that has been running for 7 or so years both locally on development instances and on multiple client test and production instances running Oracle 8, then 9, then 10, and recently 11. It has worked consistently until the upgrade to Oracle 11g. Basically, the procedure opens a reference cursor, updates a table then completes. In 10g the cursor will contain the expected results but in 11g the cursor will be empty. No DML or DDL changed after the upgrade to 11g. This behavior is consistent on every 10g or 11g instance I've tried (10.2.0.3, 10.2.0.4, 11.1.0.7, 11.2.0.1 - all running on Windows). The specific code is much more complicated but to explain the issue in somewhat realistic overview: I have some data in a header table and a bunch of child tables that will be output to PDF. The header table has a boolean (NUMBER(1) where 0 is false and 1 is true) column indicating whether that data has been processed yet. The view is limited to only show rows in that have not been processed (the view also joins on some other tables, makes some inline queries and function calls, etc). So at the time when the cursor is opened, the view shows one or more rows, then after the cursor is opened an update statement runs to flip the flag in the header table, a commit is issued, then the procedure completes. On 10g, the cursor opens, it contains the row, then the update statement flips the flag and running the procedure a second time would yield no data. On 11g, the cursor never contains the row, it's as if the cursor does not open until after the update statement runs. I'm concerned that something may have changed in 11g (hopefully a setting that can be configured) that might affect other procedures and other applications. What I'd like to know is whether anyone knows why the behavior is different between the two database versions and whether the issue can be resolved without code changes. Update 1: I managed to track the issue down to a unique constraint. It seems that when the unique constraint is present in 11g the issue is reproducible 100% of the time regardless of whether I'm running the real world code against the actual objects or the following simple example. Update 2: I was able to completely eliminate the view from the equation. I have updated the simple example to show the problem exists even when querying directly against the table. Simple Example CREATE TABLE tbl1 ( col1 VARCHAR2(10), col2 NUMBER(1) ); INSERT INTO tbl1 (col1, col2) VALUES ('TEST1', 0); /* View is no longer required to demonstrate the problem CREATE OR REPLACE VIEW vw1 (col1, col2) AS SELECT col1, col2 FROM tbl1 WHERE col2 = 0; */ CREATE OR REPLACE PACKAGE pkg1 AS TYPE refWEB_CURSOR IS REF CURSOR; PROCEDURE proc1 (crs OUT refWEB_CURSOR); END pkg1; CREATE OR REPLACE PACKAGE BODY pkg1 IS PROCEDURE proc1 (crs OUT refWEB_CURSOR) IS BEGIN OPEN crs FOR SELECT col1 FROM tbl1 WHERE col1 = 'TEST1' AND col2 = 0; UPDATE tbl1 SET col2 = 1 WHERE col1 = 'TEST1'; COMMIT; END proc1; END pkg1; Anonymous Block Demo DECLARE crs1 pkg1.refWEB_CURSOR; TYPE rectype1 IS RECORD ( col1 vw1.col1%TYPE ); rec1 rectype1; BEGIN pkg1.proc1 ( crs1 ); DBMS_OUTPUT.PUT_LINE('begin first test'); LOOP FETCH crs1 INTO rec1; EXIT WHEN crs1%NOTFOUND; DBMS_OUTPUT.PUT_LINE(rec1.col1); END LOOP; DBMS_OUTPUT.PUT_LINE('end first test'); END; /* After creating this index, the problem is seen */ CREATE UNIQUE INDEX unique_col1 ON tbl1 (col1); /* Reset data to initial values */ TRUNCATE TABLE tbl1; INSERT INTO tbl1 (col1, col2) VALUES ('TEST1', 0); DECLARE crs1 pkg1.refWEB_CURSOR; TYPE rectype1 IS RECORD ( col1 vw1.col1%TYPE ); rec1 rectype1; BEGIN pkg1.proc1 ( crs1 ); DBMS_OUTPUT.PUT_LINE('begin second test'); LOOP FETCH crs1 INTO rec1; EXIT WHEN crs1%NOTFOUND; DBMS_OUTPUT.PUT_LINE(rec1.col1); END LOOP; DBMS_OUTPUT.PUT_LINE('end second test'); END; Example of what the output on 10g would be:   begin first test   TEST1   end first test   begin second test   TEST1   end second test Example of what the output on 11g would be:   begin first test   TEST1   end first test   begin second test   end second test Clarification I can't remove the COMMIT because in the real world scenario the procedure is called from a web application. When the data provider on the front end calls the procedure it will issue an implicit COMMIT when disconnecting from the database anyways. So if I remove the COMMIT in the procedure then yes, the anonymous block demo would work but the real world scenario would not because the COMMIT would still happen. Question Why is 11g behaving differently? Is there anything I can do other than re-write the code?

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  • New MySQL Cluster 7.3 Previews: Foreign Keys, NoSQL Node.js API and Auto-Tuned Clusters

    - by Mat Keep
    At this weeks MySQL Connect conference, Oracle previewed an exciting new wave of developments for MySQL Cluster, further extending its simplicity and flexibility by expanding the range of use-cases, adding new NoSQL options, and automating configuration. What’s new: Development Release 1: MySQL Cluster 7.3 with Foreign Keys Early Access “Labs” Preview: MySQL Cluster NoSQL API for Node.js Early Access “Labs” Preview: MySQL Cluster GUI-Based Auto-Installer In this blog, I'll introduce you to the features being previewed. Review the blogs listed below for more detail on each of the specific features discussed. Save the date!: A live webinar is scheduled for Thursday 25th October at 0900 Pacific Time / 1600UTC where we will discuss each of these enhancements in more detail. Registration will be open soon and published to the MySQL webinars page MySQL Cluster 7.3: Development Release 1 The first MySQL Cluster 7.3 Development Milestone Release (DMR) previews Foreign Keys, bringing powerful new functionality to MySQL Cluster while eliminating development complexity. Foreign Key support has been one of the most requested enhancements to MySQL Cluster – enabling users to simplify their data models and application logic – while extending the range of use-cases for both custom projects requiring referential integrity and packaged applications, such as eCommerce, CRM, CMS, etc. Implementation The Foreign Key functionality is implemented directly within the MySQL Cluster data nodes, allowing any client API accessing the cluster to benefit from them – whether they are SQL or one of the NoSQL interfaces (Memcached, C++, Java, JPA, HTTP/REST or the new Node.js API - discussed later.) The core referential actions defined in the SQL:2003 standard are implemented: CASCADE RESTRICT NO ACTION SET NULL In addition, the MySQL Cluster implementation supports the online adding and dropping of Foreign Keys, ensuring the Cluster continues to serve both read and write requests during the operation.  This represents a further enhancement to MySQL Cluster's support for on0line schema changes, ie adding and dropping indexes, adding columns, etc.  Read this blog for a demonstration of using Foreign Keys with MySQL Cluster.  Getting Started with MySQL Cluster 7.3 DMR1: Users can download either the source or binary and evaluate the MySQL Cluster 7.3 DMR with Foreign Keys now! (Select the Development Release tab). MySQL Cluster NoSQL API for Node.js Node.js is hot! In a little over 3 years, it has become one of the most popular environments for developing next generation web, cloud, mobile and social applications. Bringing JavaScript from the browser to the server, the design goal of Node.js is to build new real-time applications supporting millions of client connections, serviced by a single CPU core. Making it simple to further extend the flexibility and power of Node.js to the database layer, we are previewing the Node.js Javascript API for MySQL Cluster as an Early Access release, available for download now from http://labs.mysql.com/. Select the following build: MySQL-Cluster-NoSQL-Connector-for-Node-js Alternatively, you can clone the project at the MySQL GitHub page.  Implemented as a module for the V8 engine, the new API provides Node.js with a native, asynchronous JavaScript interface that can be used to both query and receive results sets directly from MySQL Cluster, without transformations to SQL. Figure 1: MySQL Cluster NoSQL API for Node.js enables end-to-end JavaScript development Rather than just presenting a simple interface to the database, the Node.js module integrates the MySQL Cluster native API library directly within the web application itself, enabling developers to seamlessly couple their high performance, distributed applications with a high performance, distributed, persistence layer delivering 99.999% availability. The new Node.js API joins a rich array of NoSQL interfaces available for MySQL Cluster. Whichever API is chosen for an application, SQL and NoSQL can be used concurrently across the same data set, providing the ultimate in developer flexibility.  Get started with MySQL Cluster NoSQL API for Node.js tutorial MySQL Cluster GUI-Based Auto-Installer Compatible with both MySQL Cluster 7.2 and 7.3, the Auto-Installer makes it simple for DevOps teams to quickly configure and provision highly optimized MySQL Cluster deployments – whether on-premise or in the cloud. Implemented with a standard HTML GUI and Python-based web server back-end, the Auto-Installer intelligently configures MySQL Cluster based on application requirements and auto-discovered hardware resources Figure 2: Automated Tuning and Configuration of MySQL Cluster Developed by the same engineering team responsible for the MySQL Cluster database, the installer provides standardized configurations that make it simple, quick and easy to build stable and high performance clustered environments. The auto-installer is previewed as an Early Access release, available for download now from http://labs.mysql.com/, by selecting the MySQL-Cluster-Auto-Installer build. You can read more about getting started with the MySQL Cluster auto-installer here. Watch the YouTube video for a demonstration of using the MySQL Cluster auto-installer Getting Started with MySQL Cluster If you are new to MySQL Cluster, the Getting Started guide will walk you through installing an evaluation cluster on a singe host (these guides reflect MySQL Cluster 7.2, but apply equally well to 7.3 and the Early Access previews). Or use the new MySQL Cluster Auto-Installer! Download the Guide to Scaling Web Databases with MySQL Cluster (to learn more about its architecture, design and ideal use-cases). Post any questions to the MySQL Cluster forum where our Engineering team and the MySQL Cluster community will attempt to assist you. Post any bugs you find to the MySQL bug tracking system (select MySQL Cluster from the Category drop-down menu) And if you have any feedback, please post them to the Comments section here or in the blogs referenced in this article. Summary MySQL Cluster 7.2 is the GA, production-ready release of MySQL Cluster. The first Development Release of MySQL Cluster 7.3 and the Early Access previews give you the opportunity to preview and evaluate future developments in the MySQL Cluster database, and we are very excited to be able to share that with you. Let us know how you get along with MySQL Cluster 7.3, and other features that you want to see in future releases, by using the comments of this blog.

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  • Keeping track of File System Utilization in Ops Center 12c

    - by S Stelting
    Enterprise Manager Ops Center 12c provides significant monitoring capabilities, combined with very flexible incident management. These capabilities even extend to monitoring the file systems associated with Solaris or Linux assets. Depending on your needs you can monitor and manage incidents, or you can fine tune alert monitoring rules to specific file systems. This article will show you how to use Ops Center 12c to Track file system utilization Adjust file system monitoring rules Disable file system rules Create custom monitoring rules If you're interested in this topic, please join us for a WebEx presentation! Date: Thursday, November 8, 2012 Time: 11:00 am, Eastern Standard Time (New York, GMT-05:00) Meeting Number: 598 796 842 Meeting Password: oracle123 To join the online meeting ------------------------------------------------------- 1. Go to https://oracleconferencing.webex.com/oracleconferencing/j.php?ED=209833597&UID=1512095432&PW=NOWQ3YjJlMmYy&RT=MiMxMQ%3D%3D 2. If requested, enter your name and email address. 3. If a password is required, enter the meeting password: oracle123 4. Click "Join". To view in other time zones or languages, please click the link: https://oracleconferencing.webex.com/oracleconferencing/j.php?ED=209833597&UID=1512095432&PW=NOWQ3YjJlMmYy&ORT=MiMxMQ%3D%3D   Monitoring File Systems for OS Assets The Libraries tab provides basic, device-level information about the storage associated with an OS instance. This tab shows you the local file system associated with the instance and any shared storage libraries mounted by Ops Center. More detailed information about file system storage is available under the Analytics tab under the sub-tab named Charts. Here, you can select and display the individual mount points of an OS, and export the utilization data if desired: In this example, the OS instance has a basic root file partition and several NFS directories. Each file system mount point can be independently chosen for display in the Ops Center chart. File Systems and Incident  Reporting Every asset managed by Ops Center has a "monitoring policy", which determines what represents a reportable issue with the asset. The policy is made up of a bunch of monitoring rules, where each rule describes An attribute to monitor The conditions which represent an issue The level or levels of severity for the issue When the conditions are met, Ops Center sends a notification and creates an incident. By default, OS instances have three monitoring rules associated with file systems: File System Reachability: Triggers an incident if a file system is not reachable NAS Library Status: Triggers an incident for a value of "WARNING" or "DEGRADED" for a NAS-based file system File System Used Space Percentage: Triggers an incident when file system utilization grows beyond defined thresholds You can view these rules in the Monitoring tab for an OS: Of course, the default monitoring rules is that they apply to every file system associated with an OS instance. As a result, any issue with NAS accessibility or disk utilization will trigger an incident. This can cause incidents for file systems to be reported multiple times if the same shared storage is used by many assets, as shown in this screen shot: Depending on the level of control you'd like, there are a number of ways to fine tune incident reporting. Note that any changes to an asset's monitoring policy will detach it from the default, creating a new monitoring policy for the asset. If you'd like, you can extract a monitoring policy from an asset, which allows you to save it and apply the customized monitoring profile to other OS assets. Solution #1: Modify the Reporting Thresholds In some cases, you may want to modify the basic conditions for incident reporting in your file system. The changes you make to a default monitoring rule will apply to all of the file systems associated with your operating system. Selecting the File Systems Used Space Percentage entry and clicking the "Edit Alert Monitoring Rule Parameters" button opens a pop-up dialog which allows you to modify the rule. The first screen lets you decide when you will check for file system usage, and how long you will wait before opening an incident in Ops Center. By default, Ops Center monitors continuously and reports disk utilization issues which exist for more than 15 minutes. The second screen lets you define actual threshold values. By default, Ops Center opens a Warning level incident is utilization rises above 80%, and a Critical level incident for utilization above 95% Solution #2: Disable Incident Reporting for File System If you'd rather not report file system incidents, you can disable the monitoring rules altogether. In this case, you can select the monitoring rules and click the "Disable Alert Monitoring Rule(s)" button to open the pop-up confirmation dialog. Like the first solution, this option affects all file system monitoring. It allows you to completely disable incident reporting for NAS library status or file system space consumption. Solution #3: Create New Monitoring Rules for Specific File Systems If you'd like to have the greatest flexibility when monitoring file systems, you can create entirely new rules. Clicking the "Add Alert Monitoring Rule" (the icon with the green plus sign) opens a wizard which allows you to define a new rule.  This rule will be based on a threshold, and will be used to monitor operating system assets. We'd like to add a rule to track disk utilization for a specific file system - the /nfs-guest directory. To do this, we specify the following attribute FileSystemUsages.name=/nfs-guest.usedSpacePercentage The value of name in the attribute allows us to define a specific NFS shared directory or file system... in the case of this OS, we could have chosen any of the values shown in the File Systems Utilization chart at the beginning of this article. usedSpacePercentage lets us define a threshold based on the percentage of total disk space used. There are a number of other values that we could use for threshold-based monitoring of FileSystemUsages, including freeSpace freeSpacePercentage totalSpace usedSpace usedSpacePercentage The final sections of the screen allow us to determine when to monitor for disk usage, and how long to wait after utilization reaches a threshold before creating an incident. The next screen lets us define the threshold values and severity levels for the monitoring rule: If historical data is available, Ops Center will display it in the screen. Clicking the Apply button will create the new monitoring rule and active it in your monitoring policy. If you combine this with one of the previous solutions, you can precisely define which file systems will generate incidents and notifications. For example, this monitoring policy has the default "File System Used Space Percentage" rule disabled, but the new rule reports ONLY on utilization for the /nfs-guest directory. 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