Search Results

Search found 8503 results on 341 pages for 'mail queue'.

Page 321/341 | < Previous Page | 317 318 319 320 321 322 323 324 325 326 327 328  | Next Page >

  • Online Password Security Tactics

    - by BuckWoody
    Recently two more large databases were attacked and compromised, one at the popular Gawker Media sites and the other at McDonald’s. Every time this kind of thing happens (which is FAR too often) it should remind the technical professional to ensure that they secure their systems correctly. If you write software that stores passwords, it should be heavily encrypted, and not human-readable in any storage. I advocate a different store for the login and password, so that if one is compromised, the other is not. I also advocate that you set a bit flag when a user changes their password, and send out a reminder to change passwords if that bit isn’t changed every three or six months.    But this post is about the *other* side – what to do to secure your own passwords, especially those you use online, either in a cloud service or at a provider. While you’re not in control of these breaches, there are some things you can do to help protect yourself. Most of these are obvious, but they contain a few little twists that make the process easier.   Use Complex Passwords This is easily stated, and probably one of the most un-heeded piece of advice. There are three main concepts here: ·         Don’t use a dictionary-based word ·         Use mixed case ·         Use punctuation, special characters and so on   So this: password Isn’t nearly as safe as this: P@ssw03d   Of course, this only helps if the site that stores your password encrypts it. Gawker does, so theoretically if you had the second password you’re in better shape, at least, than the first. Dictionary words are quickly broken, regardless of the encryption, so the more unusual characters you use, and the farther away from the dictionary words you get, the better.   Of course, this doesn’t help, not even a little, if the site stores the passwords in clear text, or the key to their encryption is broken. In that case…   Use a Different Password at Every Site What? I have hundreds of sites! Are you kidding me? Nope – I’m not. If you use the same password at every site, when a site gets attacked, the attacker will store your name and password value for attacks at other sites. So the only safe thing to do is to use different names or passwords (or both) at each site. Of course, most sites use your e-mail as a username, so you’re kind of hosed there. So even though you have hundreds of sites you visit, you need to have at least a different password at each site.   But it’s easier than you think – if you use an algorithm.   What I’m describing is to pick a “root” password, and then modify that based on the site or purpose. That way, if the site is compromised, you can still use that root password for the other sites.   Let’s take that second password: P@ssw03d   And now you can append, prepend or intersperse that password with other characters to make it unique to the site. That way you can easily remember the root password, but make it unique to the site. For instance, perhaps you read a lot of information on Gawker – how about these:   P@ssw03dRead ReadP@ssw03d PR@esasdw03d   If you have lots of sites, tracking even this can be difficult, so I recommend you use password software such as Password Safe or some other tool to have a secure database of your passwords at each site. DO NOT store this on the web. DO NOT use an Office document (Microsoft or otherwise) that is “encrypted” – the encryption office automation packages use is very trivial, and easily broken. A quick web search for tools to do that should show you how bad a choice this is.   Change Your Password on a Schedule I know. It’s a real pain. And it doesn’t seem worth it…until your account gets hacked. A quick note here – whenever a site gets hacked (and I find out about it) I change the password at that site immediately (or quit doing business with them) and then change the root password on every site, as quickly as I can.   If you follow the tip above, it’s not as hard. Just add another number, year, month, day, something like that into the mix. It’s not unlike making a Primary Key in an RDBMS.   P@ssw03dRead10242010   Change the site, and then update your password database. I do this about once a month, on the first or last day, during staff meetings. (J)   If you have other tips, post them here. We can all learn from each other on this.

    Read the article

  • Getting started with Oracle Database In-Memory Part III - Querying The IM Column Store

    - by Maria Colgan
    In my previous blog posts, I described how to install, enable, and populate the In-Memory column store (IM column store). This weeks post focuses on how data is accessed within the IM column store. Let’s take a simple query “What is the most expensive air-mail order we have received to date?” SELECT Max(lo_ordtotalprice) most_expensive_order FROM lineorderWHERE  lo_shipmode = 5; The LINEORDER table has been populated into the IM column store and since we have no alternative access paths (indexes or views) the execution plan for this query is a full table scan of the LINEORDER table. You will notice that the execution plan has a new set of keywords “IN MEMORY" in the access method description in the Operation column. These keywords indicate that the LINEORDER table has been marked for INMEMORY and we may use the IM column store in this query. What do I mean by “may use”? There are a small number of cases were we won’t use the IM column store even though the object has been marked INMEMORY. This is similar to how the keyword STORAGE is used on Exadata environments. You can confirm that the IM column store was actually used by examining the session level statistics, but more on that later. For now let's focus on how the data is accessed in the IM column store and why it’s faster to access the data in the new column format, for analytical queries, rather than the buffer cache. There are four main reasons why accessing the data in the IM column store is more efficient. 1. Access only the column data needed The IM column store only has to scan two columns – lo_shipmode and lo_ordtotalprice – to execute this query while the traditional row store or buffer cache has to scan all of the columns in each row of the LINEORDER table until it reaches both the lo_shipmode and the lo_ordtotalprice column. 2. Scan and filter data in it's compressed format When data is populated into the IM column it is automatically compressed using a new set of compression algorithms that allow WHERE clause predicates to be applied against the compressed formats. This means the volume of data scanned in the IM column store for our query will be far less than the same query in the buffer cache where it will scan the data in its uncompressed form, which could be 20X larger. 3. Prune out any unnecessary data within each column The fastest read you can execute is the read you don’t do. In the IM column store a further reduction in the amount of data accessed is possible due to the In-Memory Storage Indexes(IM storage indexes) that are automatically created and maintained on each of the columns in the IM column store. IM storage indexes allow data pruning to occur based on the filter predicates supplied in a SQL statement. An IM storage index keeps track of minimum and maximum values for each column in each of the In-Memory Compression Unit (IMCU). In our query the WHERE clause predicate is on the lo_shipmode column. The IM storage index on the lo_shipdate column is examined to determine if our specified column value 5 exist in any IMCU by comparing the value 5 to the minimum and maximum values maintained in the Storage Index. If the value 5 is outside the minimum and maximum range for an IMCU, the scan of that IMCU is avoided. For the IMCUs where the value 5 does fall within the min, max range, an additional level of data pruning is possible via the metadata dictionary created when dictionary-based compression is used on IMCU. The dictionary contains a list of the unique column values within the IMCU. Since we have an equality predicate we can easily determine if 5 is one of the distinct column values or not. The combination of the IM storage index and dictionary based pruning, enables us to only scan the necessary IMCUs. 4. Use SIMD to apply filter predicates For the IMCU that need to be scanned Oracle takes advantage of SIMD vector processing (Single Instruction processing Multiple Data values). Instead of evaluating each entry in the column one at a time, SIMD vector processing allows a set of column values to be evaluated together in a single CPU instruction. The column format used in the IM column store has been specifically designed to maximize the number of column entries that can be loaded into the vector registers on the CPU and evaluated in a single CPU instruction. SIMD vector processing enables the Oracle Database In-Memory to scan billion of rows per second per core versus the millions of rows per second per core scan rate that can be achieved in the buffer cache. I mentioned earlier in this post that in order to confirm the IM column store was used; we need to examine the session level statistics. You can monitor the session level statistics by querying the performance views v$mystat and v$statname. All of the statistics related to the In-Memory Column Store begin with IM. You can see the full list of these statistics by typing: display_name format a30 SELECT display_name FROM v$statname WHERE  display_name LIKE 'IM%'; If we check the session statistics after we execute our query the results would be as follow; SELECT Max(lo_ordtotalprice) most_expensive_order FROM lineorderWHERE lo_shipmode = 5; SELECT display_name FROM v$statname WHERE  display_name IN ('IM scan CUs columns accessed',                        'IM scan segments minmax eligible',                        'IM scan CUs pruned'); As you can see, only 2 IMCUs were accessed during the scan as the majority of the IMCUs (44) in the LINEORDER table were pruned out thanks to the storage index on the lo_shipmode column. In next weeks post I will describe how you can control which queries use the IM column store and which don't. +Maria Colgan

    Read the article

  • Backup Your Windows Home Server Off-Site with Asus Webstorage

    - by Mysticgeek
    Windows Home Server lets you backup machines on your network easily. But what about backing up the server data? Today we take a look at ASUS WebStorage for Windows Home Server, which provides you with secure off-site backup for WHS. To use the ASUS WebStorage service you’ll need to sign up for a free account. It offers 1GB of free storage, then you can purchase an unlimited backup package for $39.99 for a year subscription. Note: They also offer online storage for individual PCs as well. Install ASUS WebStorage for WHS Browse to your shared folders on the server and open the Add-Ins folder and copy over the WHSConnectorSetup2.2.4.088.msi file (link below) then close out of the folder. Now launch Windows Home Server Console from one of the computers on your network, click Settings, then Add-ins. Under Available Add-ins click the Available tab and you’ll see the Asus WebStorage installer file we just copied over. Click the Install button. Installation kicks off and when it’s complete, you’ll need to close out of the console and reconnect. Using ASUS WebStorage WHS Connector  When you reconnect to WHS Console, scroll over to the ASUS WebStorage icon and click on Settings. Now log into your ASUS account… Now select the folders you want to backup to the WebStorage service. Select the radio button next to Enable to initialize the backup process… The backup process begins. You can change which folders are backed up simply by disabling the backup process, uncheck the folder(s), then enable the backup again. ASUS WebStorage Site After you have files backed up to the ASUS site, log into your account, and your presented with an overview of the amount of storage you’re using. It also shows what type of files are taking certain amounts of space.   You can browse through your backed up files and folders. It allows you to share and sync backed up data as well. Navigate to the file you want and you can easily download it by clicking on it, or share it out by clicking the share link below it. If you choose to share it, you’re provided with a link to the file to send out to other users.   Conclusion Users of Windows Home Server have been looking for an inexpensive cloud backup solution for quite some time. There are services such as JungleDisk, KeepVault, Wuala…etc. These services probably do a better job, but can start getting expensive once you start uploading a GBs of data. Another disappointment of ASUS WebStorage is you can only backup your WHS shares (from what we’ve been able to determine), it’s an “all or nothing” type of thing. You cannot go in and select individual files and folders. The initial upload speeds can be a bit slow as well, although that might have something to do with limited upload speeds on the DSL connection we used to test it. Retrieving your data from the ASUS site is a breeze though, and all the data files are organized quite well. The WHS Addin is very easy to install and use. If you’re looking for an off-site solution to backup your WHS data, you can test out ASUS WebStorage for free with a 1GB limit. This is good for testing the service and it might be exactly what you’re looking for. Other users may want a more advanced solution like KeepVault or CloudBerry…which is a front end for Amazon S3 storage. Download ASUS WebStorage WHS Addin Other WHS Offsite Backup Solutions CloudBerry, JungleDisk, KeepVault, Wuala Similar Articles Productive Geek Tips Restore Files from Backups on Windows Home ServerGMedia Blog: Setting Up a Windows Home ServerCreate A Windows Home Server Home Computer Restore DiscRemove a Network Computer from Windows Home ServerShare Ubuntu Home Directories using Samba TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Gadfly is a cool Twitter/Silverlight app Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos Home Networks – How do they look like & the problems they cause Check Your IMAP Mail Offline In Thunderbird Follow Finder Finds You Twitter Users To Follow

    Read the article

  • SQLAuthority News – 7th Anniversary of Blog – A Personal Note

    - by Pinal Dave
    Special Day Today is a very special day – seven years ago I blogged for the very first time.  Seven years ago, I didn’t know what I was doing, I didn’t know how to blog, or even what a blog was or what to write.  I was working as a DBA, and I was trying to solve a problem – at my job, there were a few issues I had to fix again and again and again.  There were days when I was rewriting the same solution over and over, and there were times when I would get very frustrated because I could not write the same elegant solution that I had written before.  I came up with a solution to this problem – posting these solutions online, where I could access them whenever I needed them.  At that point, I had no idea what a blog was, or even how the internet worked, I had no idea that a blog would be visible to others.  Can you believe it? Google it on Yahoo! After a few posts on this “blog,” there was a surprise for me – an e-mail saying that someone had left me a comment.  I was surprised, because I didn’t even know you could comment on a blog!  I logged on and read my comment.  It said: “I like your script,but there is a small bug.  If you could fix it, it will run on multiple other versions of SQL Server.”  I was like, “wow, someone figured out how to find my blog, and they figured out how to fix my script!”  I found the bug, I fixed the script, and a wrote a thank you note to the guy.  My first question for him was: how did you figure it out – not the script, but how to find my blog?  He said he found it from Yahoo Search (this was in the time before Google, believe it or not). From that day, my life changed.  I wrote a few more posts, I got a few more comments, and I started to watch my traffic.  People were reading, commenting, and giving feedback.  At the end of the day, people enjoyed what I was writing.  This was a fantastic feeling!  I never thought I would be writing for others.  Even today, I don’t feel like I am writing for others, but that I am simply posting what I am learning every day.  From that very first day, I decided that I would not change my intent or my blog’s purpose. 72 Million Views – 2600 Posts – 57000 comments – 10 books – 9 courses Today, this blog is my habit, my addiction, my baby.  Every day I try to learn something new, and that lesson gets posted on the blog.  Lately there have been days where I am traveling for a full 24 hours, but even on those days I try to learn something new, and later when I have free time, I will still post it to the blog.  Because of this habit, this blog has over 72 millions views, I have written more than 2600 posts, and there are 57,000 comments and counting.  I have also written 10 books, 9 courses, and learned so many things.  This blog has given me back so much more than I ever put it into it.  It gave me an education, a reason to learn something new every day, and a way to connect to people.  I like to think of it as a learning chain, a relay where we all pass knowledge from one to another. Never Ending Journey When I started the blog, I thought I would write for a few days and stop, but now after seven years I haven’t stopped and I have no intention of stopping!  However, change happens, and for this blog it will start today.  This blog started as a single resource for SQL Server, but now it has grown beyond, to Sharepoint, Personal Development, Developer Training, MySQL, Big Data, and lots of other things.  Truly speaking, this blog is more than just SQL Server, and that was always my intention.  I named it “SQL Authority,” not “SQL Server Authority”!  Loudly and clearly, I would like to announce that I am going to go back to my roots and start writing more about SQL, more about big data, and more about the other technology like relational databases, MySQL, Oracle, and others.  My goal is not to become a comprehensive resource for every technology, my goal is to learn something new every day – and now it can be so much more than just SQL Server.  I will learn it, and post it here for you. I have written a very long post on this anniversary, but here is the summary: Thank You.  You all have been wonderful.  Seven years is a long journey, and it makes me emotional.  I have been “with” this blog before I met my wife, before we had our daughter.  This blog is like a fourth member of the family.  Keep reading, keep commenting, keep supporting.  Thank you all. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: About Me, MySQL, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL

    Read the article

  • Advanced Continuous Delivery to Azure from TFS, Part 1: Good Enough Is Not Great

    - by jasont
    The folks over on the TFS / Visual Studio team have been working hard at releasing a steady stream of new features for their new hosted Team Foundation Service in the cloud. One of the most significant features released was simple continuous delivery of your solution into your Azure deployments. The original announcement from Brian Harry can be found here. Team Foundation Service is a great platform for .Net developers who are used to working with TFS on-premises. I’ve been using it since it became available at the //BUILD conference in 2011, and when I recently came to work at Stackify, it was one of the first changes I made. Managing work items is much easier than the tool we were using previously, although there are some limitations (more on that in another blog post). However, when continuous deployment was made available, it blew my mind. It was the killer feature I didn’t know I needed. Not to say that I wasn’t previously an advocate for continuous delivery; just that it was always a pain to set up and configure. Having it hosted - and a one-click setup – well, that’s just the best thing since sliced bread. It made perfect sense: my source code is in the cloud, and my deployment is in the cloud. Great! I can queue up a build from my iPad or phone and just let it go! I quickly tore through the quick setup and saw it all work… sort of. This will be the first in a three part series on how to take the building block of Team Foundation Service continuous delivery and build a CD model that will actually work for any team deploying something more advanced than a “Hello World” example. Part 1: Good Enough Is Not Great Part 2: A Model That Works: Branching and Multiple Deployment Environments Part 3: Other Considerations: SQL, Custom Tasks, Etc Good Enough Is Not Great There. I’ve said it. I certainly hope no one on the TFS team is offended, but it’s the truth. Let’s take a look under the hood and understand how it works, and then why it’s not enough to handle real world CD as-is. How it works. (note that I’ve skipped a couple of steps; I already have my accounts set up and something deployed to Azure) The first step is to establish some oAuth magic between your Azure management portal and your TFS Instance. You do this via the management portal. Once it’s done, you have a new build process template in your TFS instance. (Image lifted from the documentation) From here, you’ll get the usual prompts for security, allowing access, etc. But you’ll also get to pick which Solution in your source control to build. Here’s what the bulk of the build definition looks like. All I’ve had to do is add in the solution to build (notice that mine is from a specific branch – Release – more on that later) and I’ve changed the configuration. I trigger the build, and voila! I have an Azure deployment a few minutes later. The beauty of this is that it’s all in the cloud and I’m not waiting for my machine to compile and upload the package. (I also had to enable the build definition first – by default it is created in disabled state, probably a good thing since it will trigger on every.single.checkin by default.) I get to see a history of deployments from the Azure portal, and can link into TFS to see the associated changesets and work items. You’ll notice also that this build definition also automatically put my code in the Staging slot of my Azure deployment – more on this soon. For now, I can VIP swap and be in production. (P.S. I hate VIP swap and “production” and “staging” in Azure. More on that later too.) That’s it. That’s the default out-of-box experience. Easy, right? But it’s full of room for improvement, so let’s get into that….   The Problems Nothing is perfect (except my code – it’s always perfect), and neither is Continuous Deployment without a bit of work to help it fit your dev team’s process. So what are the issues? Issue 1: Staging vs QA vs Prod vs whatever other environments your team may have. This, for me, is the big hairy one. Remember how this automatically deployed to staging rather than prod for us? There are a couple of issues with this model: If I want to deliver to prod, it requires intervention on my part after deployment (via a VIP swap). If I truly want to promote between environments (i.e. Nightly Build –> Stable QA –> Production) I likely have configuration changes between each environment such as database connection strings and this process (and the VIP swap) doesn’t account for this. Yet. Issue 2: Branching and delivering on every check-in. As I mentioned above, I have set this up to target a specific branch – Release – of my code. For the purposes of this example, I have adopted the “basic” branching strategy as defined by the ALM Rangers. This basically establishes a “Main” trunk where you branch off Dev and Release branches. Granted, the Release branch is usually the only thing you will deploy to production, but you certainly don’t want to roll to production automatically when you merge to the Release branch and check-in (unless you like the thrill of it, and in that case, I like your style, cowboy….). Rather, you have nightly build and QA environments, or if you’ve adopted the feature-branch model you have environments for those. Those are the environments you want to continuously deploy to. But that takes us back to Issue 1: we currently have a 1:1 solution to Azure deployment target. Issue 3: SQL and other custom tasks. Let’s be honest and address the elephant in the room: I need to get some sleep because I see an elephant in the room. But seriously, I can’t think of an application I have touched in the last 10 years that doesn’t need to consider SQL changes when deploying code and upgrading an environment. Microsoft seems perfectly content to ignore this elephant for now: yes, they’ve added Data Tier Applications. But let’s be honest with ourselves again: no one really uses it, and it’s not suitable for anything more complex than a Hello World sample project database. Why? Because it doesn’t fit well into a great source control story. Developers make stored procedure and table changes all day long while coding complex applications, and if someone forgets to go update the DACPAC before the automated deployment, you have a broken build until it’s completed. Developers – not just DBAs – also like to work with SQL in SQL tools, not in Visual Studio. I’m really picking on SQL because that’s generally the biggest concern that I hear. But we need to account for any custom tasks as well in the build process.   The Solutions… ? We’ve taken a look at how this all works, and addressed the shortcomings. In my next post (which I promise will be very, very soon), I will detail how I’ve overcome these shortcomings and used this foundation to create a mature, flexible model for deploying my app – any version, any time, to any environment.

    Read the article

  • The SPARC SuperCluster

    - by Karoly Vegh
    Oracle has been providing a lead in the Engineered Systems business for quite a while now, in accordance with the motto "Hardware and Software Engineered to Work Together." Indeed it is hard to find a better definition of these systems.  Allow me to summarize the idea. It is:  Build a compute platform optimized to run your technologies Develop application aware, intelligently caching storage components Take an impressively fast network technology interconnecting it with the compute nodes Tune the application to scale with the nodes to yet unseen performance Reduce the amount of data moving via compression Provide this all in a pre-integrated single product with a single-pane management interface All these ideas have been around in IT for quite some time now. The real Oracle advantage is adding the last one to put these all together. Oracle has built quite a portfolio of Engineered Systems, to run its technologies - and run those like they never ran before. In this post I'll focus on one of them that serves as a consolidation demigod, a multi-purpose engineered system.  As you probably have guessed, I am talking about the SPARC SuperCluster. It has many great features inherited from its predecessors, and it adds several new ones. Allow me to pick out and elaborate about some of the most interesting ones from a technological point of view.  I. It is the SPARC SuperCluster T4-4. That is, as compute nodes, it includes SPARC T4-4 servers that we learned to appreciate and respect for their features: The SPARC T4 CPUs: Each CPU has 8 cores, each core runs 8 threads. The SPARC T4-4 servers have 4 sockets. That is, a single compute node can in parallel, simultaneously  execute 256 threads. Now, a full-rack SPARC SuperCluster has 4 of these servers on board. Remember the keyword demigod.  While retaining the forerunner SPARC T3's exceptional throughput, the SPARC T4 CPUs raise the bar with single performance too - a humble 5x better one than their ancestors.  actually, the SPARC T4 CPU cores run in both single-threaded and multi-threaded mode, and switch between these two on-the-fly, fulfilling not only single-threaded OR multi-threaded applications' needs, but even mixed requirements (like in database workloads!). Data security, anyone? Every SPARC T4 CPU core has a built-in encryption engine, that is, encryption algorithms cast into silicon.  A PCI controller right on the chip for customers who need I/O performance.  Built-in, no-cost Virtualization:  Oracle VM for SPARC (the former LDoms or Logical Domains) is not a server-emulation virtualization technology but rather a serverpartitioning one, the hypervisor runs in the server firmware, and all the VMs' HW resources (I/O, CPU, memory) are accessed natively, without performance overhead.  This enables customers to run a number of Solaris 10 and Solaris 11 VMs separated, independent of each other within a physical server II. For Database performance, it includes Exadata Storage Cells - one of the main reasons why the Exadata Database Machine performs at diabolic speed. What makes them important? They provide DB backend storage for your Oracle Databases to run on the SPARC SuperCluster, that is what they are built and tuned for DB performance.  These storage cells are SQL-aware.  That is, if a SPARC T4 database compute node executes a query, it doesn't simply request tons of raw datablocks from the storage, filters the received data, and throws away most of it where the statement doesn't apply, but provides the SQL query to the storage node too. The storage cell software speaks SQL, that is, it is able to prefilter and through that transfer only the relevant data. With this, the traffic between database nodes and storage cells is reduced immensely. Less I/O is a good thing - as they say, all the CPUs of the world do one thing just as fast as any other - and that is waiting for I/O.  They don't only pre-filter, but also provide data preprocessing features - e.g. if a DB-node requests an aggregate of data, they can calculate it, and handover only the results, not the whole set. Again, less data to transfer.  They support the magical HCC, (Hybrid Columnar Compression). That is, data can be stored in a precompressed form on the storage. Less data to transfer.  Of course one can't simply rely on disks for performance, there is Flash Storage included there for caching.  III. The low latency, high-speed backbone network: InfiniBand, that interconnects all the members with: Real High Speed: 40 Gbit/s. Full Duplex, of course. Oh, and a really low latency.  RDMA. Remote Direct Memory Access. This technology allows the DB nodes to do exactly that. Remotely, directly placing SQL commands into the Memory of the storage cells. Dodging all the network-stack bottlenecks, avoiding overhead, placing requests directly into the process queue.  You can also run IP over InfiniBand if you please - that's the way the compute nodes can communicate with each other.  IV. Including a general-purpose storage too: the ZFSSA, which is a unified storage, providing NAS and SAN access too, with the following features:  NFS over RDMA over InfiniBand. Nothing is faster network-filesystem-wise.  All the ZFS features onboard, hybrid storage pools, compression, deduplication, snapshot, replication, NFS and CIFS shares Storageheads in a HA-Cluster configuration providing availability of the data  DTrace Live Analytics in a web-based Administration UI Being a general purpose application data storage for your non-database applications running on the SPARC SuperCluster over whichever protocol they prefer, easily replicating, snapshotting, cloning data for them.  There's a lot of great technology included in Oracle's SPARC SuperCluster, we have talked its interior through. As for external scalability: you can start with a half- of full- rack SPARC SuperCluster, and scale out to several racks - that is, stacking not separate full-rack SPARC SuperClusters, but extending always one large instance of the size of several full-racks. Yes, over InfiniBand network. Add racks as you grow.  What technologies shall run on it? SPARC SuperCluster is a general purpose scaleout consolidation/cloud environment. You can run Oracle Databases with RAC scaling, or Oracle Weblogic (end enjoy the SPARC T4's advantages to run Java). Remember, Oracle technologies have been integrated with the Oracle Engineered Systems - this is the Oracle on Oracle advantage. But you can run other software environments such as SAP if you please too. Run any application that runs on Oracle Solaris 10 or Solaris 11. Separate them in Virtual Machines, or even Oracle Solaris Zones, monitor and manage those from a central UI. Here the key takeaways once again: The SPARC SuperCluster: Is a pre-integrated Engineered System Contains SPARC T4-4 servers with built-in virtualization, cryptography, dynamic threading Contains the Exadata storage cells that intelligently offload the burden of the DB-nodes  Contains a highly available ZFS Storage Appliance, that provides SAN/NAS storage in a unified way Combines all these elements over a high-speed, low-latency backbone network implemented with InfiniBand Can grow from a single half-rack to several full-rack size Supports the consolidation of hundreds of applications To summarize: All these technologies are great by themselves, but the real value is like in every other Oracle Engineered System: Integration. All these technologies are tuned to perform together. Together they are way more than the sum of all - and a careful and actually very time consuming integration process is necessary to orchestrate all these for performance. The SPARC SuperCluster's goal is to enable infrastructure operations and offer a pre-integrated solution that can be architected and delivered in hours instead of months of evaluations and tests. The tedious and most importantly time and resource consuming part of the work - testing and evaluating - has been done.  Now go, provide services.   -- charlie  

    Read the article

  • Oracle Applications Day 2012. Experience the Global Innovation of Management Applications

    - by antonella.buonagurio
    1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 10 ottobre 2012 – Milano, East End Studios | 17 ottobre 2012 - Roma, Officine Farneto Partecipa all’appuntamento dedicato alla comunità di Clienti e Partner per fare networking e condividere le esperienze sulle soluzioni più innovative per affrontare le sfide attuali e future. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A Milano (10/10/2012) interverranno, tra gli altri:  Enrico Ancona, Amministratore Delegato - Imperia & Monferrina e Business Reply  Massimiliano Gerli, CIO - Amplifon e Michele Paolin, Senior Manager - Deloitte eXtended Business Services A Roma (17/10/2012) interverranno, tra gli altri: Giulio Carone, CFO - Enel Green Power e Claudio Arcudi, Senior Executive - Accenture Gianluca D’Aniello, CIO - Sky e Giorgio Pitruzzello, Manager - Deloitte Consulting Spartaco Parente, EPD Change & Label Control - Abbott e Business Reply Sono inoltre previsti i contributi delle aziende Abbott, Aeroporto di Napoli, Amplifon, Dema Aerospace, Enel Green Power, Fiera Milano, Imperia & Monferrina, La Rinascente, Safilo, Sky, Spal,Technogym, Tiscali e Tivù che parleranno di: Innovation for Human Resources Performance Management Excellence Empower Applications with Technology (Milano) Applications for Public Sector (Roma) Next Generation Global Operations Customer Experience Revolution Oltre dieci Instant Workshop ti permetteranno di conoscere e condividere l’esperienza dei Partner e delle aziende che utilizzano le soluzioni Oracle.In più, oltre dieci Instant Workshop per conoscere e condividere l’esperienza dei Partner e delle aziende che utilizzano con successo le soluzioni Oracle. Iscriviti sul sito Partecipa al concorso fotografico Oracle I.M.A.G.E. e vinci il tuo iPad! Scatta le immagini che per te descrivono i cinque concept dell’evento (Innovation, Management, Applications, Global, Experience) e inviale per e-mail. Per iscriverti al contest visita la pagina Concorso sul sito Non perdere l’evento più “social cool” dell’anno!

    Read the article

  • MSCC: Career & IT Fair 2014

    Already a couple of weeks ago, I've been addressed by Ibraahim and Yunus to see whether it would be interesting to participate in the 1st Career & IT Fair organised by the UoM Computer Club. Well, luckily we met at the Global Windows Azure Bootcamp and I wasn't too sure whether it would be possible for me to attend after all. The main reason is given because of work demand and furthermore due to the fact that the Mauritius Software Craftsmanship Community currently has no advertising material at all. Here's the brief statement of the event: "The UOM Students' Computer Club in collaboration with the UOM Students' Union and UOM CSE Department is organising a 'Career & IT Fair' on the 23rd and 24th April 2014. This event has for objective to provide a platform to tertiary students, secondary students as well as vocational students, the opportunity to meet job recruiters." Luckily, I was reminded that the 23rd is a Wednesday, and therefore I decided that it might be interesting to move our weekly Code & Coffee session to the university and hence be able to attend the career fair. As it turned out it was a great choice and thankfully Pritvi, Nadim as well as Ishwon volunteered to be around at the "community booth". Thankfully, the computer club gave us - the MSCC and the LUGM - one of their spaces in the lobby area of the Paul Octave Wiéhé Auditorium. My impression about the event Very well and professionally organised. Seriously, the lads over at the UoM Computer Club did a great job in organising their 2 days event, and felt very comfortable at any time. Actually, it was kind of amusing to some of the members constantly running around and checking everything. Even though that the whole process went smooth and easy off the hand. There were a couple of interesting pieces of information and announcements during the opening ceremony. For example, the Computer Science faculty is a very young one and has been initiated back in 1988 only - just by 4 staff members at that time. Now, after 25 years they have achieved quite a lot and there are currently 1.000+ active students attending the numerous lectures and courses. But there is no room to rest on previous achievements, and I was kind of surprised to hear that there are plans to extend the campus, and offer new lectures in the fields of nanotechnology, big data handling, and - crossing fingers - the introduction and establishment of a space control centre. Mauritius is already part of the Square Kilometre Array (SKA) and hopefully there will be more activities into that direction in the near future. Community - Awareness and collaboration As stated earlier, I could only spent one morning but luckily other members of the MSCC and the LUGM stayed during the whole two days and provided answers to any interested person. As for me, I took the opportunity to get in touch with the other companies in the lobby. Mainly, to create some awareness about our IT communities but also to see whether there might be options for future engagement in common activities, too. So far, I was able to speak to representatives of the following companies: ACCA Mauritius Business at Work Infomil LinkByNet Microsoft Indian Ocean Islands & French Pacific Spherinity Training Institute Spoon Consulting Ltd. State Informatics Ltd. Unfortunately, I only had a quick chat with an HR representative of LinkByNet but I fully count on our MSCC members like Nitin or LUGM member Ronny to spread our intentions over there.  So far, all of the representatives were really interested in our concepts and activities and I'm currently catching up with an introduction flyer for the MSCC that I'm going to send out to all those contacts via mail. It would be great to have more craftsmen as well as professional support on board. Some pictures from the event MSCC: Fantastic outlook for the near future. Announcements were made on Big data, nanotechnology, and space control centre in Mauritius. Interesting! MSCC: The lobby area was cramped with students. Great way to exchange and network. Good luck to all candidates! Passing the relay staff to... I recommend you to continue to read about the first Career & IT Fair on Ish's blog. He has a great summary and more details on those two days of IT activities than I have. Thanks and feel free to leave a comment (or two)... 

    Read the article

  • Ok it has been pointed out to me

    - by Ratman21
    That it seems my blog is more of poor me or pity me or I deserve a job blog.   Hmmm I wont say, I have not wined here as I have used this blog to vent my frustration on the whole out of work thing (lack of money, self worth, family issues and the never end bills coming my way) but, it was also me trying to reach to others in the same boat as well as advertising, hay I am out here, employers.   It was also said, that I don’t have any thing listed here on me, like a cover letter or resume. Well there is but, it was so many months and post ago. Also what I had posted is not current. So here is my most current cover and resume.   Scott L Newman 45219 Dutton Way Callahan, Fl. 32011 To Whom It May Concern: I am really interested in the IT vacancie that you have listed for your company. Maybe I don’t have all the qualifications you want (hold on don’t hit delete yet) yet! But maybe I do, as I have over 20 + years experience in "IT” RIGHT NOW.   Read the rest of my cover and my resume. You will see what my “IT” skills are and it will Show that I can to this work! I can bring to your company along with my, can do attitude, a broad range of skills, including: Certified CompTIA A+, Security+  and Network+ Technician §         2.5 years (NOC) Network experience on large Cisco based Wan – UK to Austria §         20 years experience MIS/DP – Yes I can do IBM mainframes and Tandem  non-stops too §         18 years experience as technical Help Desk support – panicking users, no problem §         18 years experience with PC/Server based system, intranet and internet systems §         10+ years experienced on: Microsoft Office, Windows XP and Data Network Fundamentals (YES I do windows) §         Strong trouble shooting skills for software, hard ware and circuit issues (and I can tell you what kind of horrors I had to face on all of them). §         Very experienced on working with customers on problems – again panicking users, no problem §         Working experience with Remote Access (VPN/SecurID) – I didn’t just study them I worked on/with them §         Skilled in getting info for and creating documentation for Operation procedures (I don’t just wait for them to give it to me I go out and get it. Waiting for info on working applications is, well dumb) Multiple software languages (Hey I have done some programming) And much more experiences in “IT” (Mortgage, stocks and financial information systems experience and have worked “IT” in a hospital) Can multitask, also have ability to adapt to change and learn quickly. (once was put in charge of a system that I had not worked with for over two years. Talk about having to relearn and adapt to changes but, I did it.) I would welcome the opportunity to further discuss this position with you. If you have questions or would like to schedule an interview, please contact me by phone at 904-879-4880 or on my cell 352-356-0945 or by e-mail at [email protected] or leave a message on my web site (http://beingscottnewman.webs.com/). I have enclosed/attached my resume for your review and I look forward to hearing from you.   Thank you for taking a moment to consider my cover letter and resume. I appreciate how busy you are. Sincerely, Scott L. Newman    Scott L. Newman 45219 Dutton Way, Callahan, FL 32011? H (904)879-4880 C (352)356-0945 ? [email protected] Web - http://beingscottnewman.webs.com/                                                       ______                                                                                       OBJECTIVE To obtain a Network Operation or Helpdesk position.     PROFILE Information Technology Professional with 20+ years of experience. Volunteer website creator and back-up sound technician at True Faith Christian Fellowship. CompTIA A+, Network+ and Security+ Certified.   TECHNICAL AND PROFESSIONAL SKILLS   §         Technical Support §         Frame Relay §         Microsoft Office Suite §         Inventory Management §         ISDN §         Windows NT/98/XP §         Client/Vendor Relations §         CICS §         Cisco Routers/Switches §         Networking/Administration §         RPG §         Helpdesk §         Website Design/Dev./Management §         Assembler §         Visio §         Programming §         COBOL IV §               EDUCATION ? New HorizonsComputerLearningCenter, Jacksonville, Florida – CompTIA A+, Security+ and Network+ Certified.             Currently working on CCNA Certification ?MottCommunity College, Flint, Michigan – Associates Degree - Data Processing and General Education ? Currently studying Japanese     PROFESSIONAL             TrueFaithChristianFellowshipChurch – Callahan, FL, October 2009 – Present Web site Tech ·        Web site Creator/tech, back up song leader and back up sound technician. Note church web site is (http://ambassadorsforjesuschrist.webs.com/) U.S. Census (temp employee) Feb. 23 to March 8, 2010 ·        Enumerator for NassauCounty   ThomasCreekBaptistChurch – Callahan, FL,     June 2008 – September 2009 Churchsound and video technician      ·        sound and video technician           Fidelity National Information Services ? Jacksonville, FL ? February 01, 2005 to October 28, 2008 Client Server Dev/Analyst I ·        Monitored Multiple Debit Card sites, Check Authorization customers and the Card Auth system (AuthNet) for problems with the sites, connections, servers (on our LAN) and/or applications ·        Night (NOC) Network operator for a large Wide Area Network (WAN) ·        Monitored Multiple Check Authorization customers for problems with circuits, routers and applications ·        Resolved circuit and/or router issues or assist circuit carrier in resolving issue ·        Resolved application problems or assist application support in resolution ·        Liaison between customer and application support ·        Maintained and updated the NetOps Operation procedures Guide ·        Kept the listing of equipment on the raised floor updated ·        Involved in the training of all Night Check and Card server operation operators ·        FNIS acquired Certegy in 2005. Was one of 3 kept on.   Certegy ? St.Pete, FL ? August 31, 2003 to February 1, 2005 Senior NetOps Operator(FNIS acquired Certegy in 2005 all of above jobs/skills were same as listed in FNIS) ·        Converting Documentation to Adobe format ·        Sole trainer of day/night shift System Management Center operators (SMC) ·        Equifax spun off Card/Check Dept. as Certegy. Certegy terminated contract with EDS. One of six in the whole IT dept that was kept on.   EDS  (Certegy Account) ? St.Pete, FL ? July 1, 1999 to August 31, 2003 Senior NetOps Operator ·        Equifax outsourced the NetOps dept. to EDS in 1999. ·        Same job skills as listed above for FNIS.   Equifax ? St.Pete&Tampa, FL ? January 1, 1991 to July 1, 1999 NetOps/Tandem Operator ·        All of the above for FNIS, except for circuit and router issues ·        Operated, monitored and trouble shot Tandem mainframe and servers on LAN ·        Supported in the operation of the Print, Tape and Microfiche rooms ·        Equifax acquired TelaCredit in 1991.   TelaCredit ? Tampa, FL ? June 28, 1989 to January 1, 1991 Tandem Operator ·        Operated and monitored Tandem Non-stop systems for Card and Check Auths ·        Operated multiple high-speed Laser printers and Microfiche printers ·        Mounted, filed and maintained 18 reel-to-reel mainframe tape drives, cartridges tape drives and tape library.

    Read the article

  • Declarative Architectures in Infrastructure as a Service (IaaS)

    - by BuckWoody
    I deal with computing architectures by first laying out requirements, and then laying in any constraints for it's success. Only then do I bring in computing elements to apply to the system. As an example, a requirement might be "world-side availability" and a constraint might be "with less than 80ms response time and full HA" or something similar. Then I can choose from the best fit of technologies which range from full-up on-premises computing to IaaS, PaaS or SaaS. I also deal in abstraction layers - on-premises systems are fully under your control, in IaaS the hardware is abstracted (but not the OS, scale, runtimes and so on), in PaaS the hardware and the OS is abstracted and you focus on code and data only, and in SaaS everything is abstracted - you merely purchase the function you want (like an e-mail server or some such) and simply use it. When you think about solutions this way, the architecture moves to the primary factor in your decision. It's problem-first architecting, and then laying in whatever technology or vendor best fixes the problem. To that end, most architects design a solution using a graphical tool (I use Visio) and then creating documents that  let the rest of the team (and business) know what is required. It's the template, or recipe, for the solution. This is extremely easy to do for SaaS - you merely point out what the needs are, research the vendor and present the findings (and bill) to the business. IT might not even be involved there. In PaaS it's not much more complicated - you use the same Application Lifecycle Management and design tools you always have for code, such as Visual Studio or some other process and toolset, and you can "stamp out" the application in multiple locations, update it and so on. IaaS is another story. Here you have multiple machines, operating systems, patches, virus scanning, run-times, scale-patterns and tools and much more that you have to deal with, since essentially it's just an in-house system being hosted by someone else. You can certainly automate builds of servers - we do this as technical professionals every day. From Windows to Linux, it's simple enough to create a "build script" that makes a system just like the one we made yesterday. What is more problematic is being able to tie those systems together in a coherent way (as a solution) and then stamp that out repeatedly, especially when you might want to deploy that solution on-premises, or in one cloud vendor or another. Lately I've been working with a company called RightScale that does exactly this. I'll point you to their site for more info, but the general idea is that you document out your intent for a set of servers, and it will deploy them to on-premises clouds, Windows Azure, and other cloud providers all from the same script. In other words, it doesn't contain the images or anything like that - it contains the scripts to build them on-premises or on a cloud vendor like Microsoft. Using a tool like this, you combine the steps of designing a system (all the way down to passwords and accounts if you wish) and then the document drives the distribution and implementation of that intent. As time goes on and more and more companies implement solutions on various providers (perhaps for HA and DR) then this becomes a compelling investigation. The RightScale information is here, if you want to investigate it further. Yes, there are other methods I've found, but most are tied to a single kind of cloud, and I'm not into vendor lock-in. Poppa Bear Level - Hands-on EvaluateRightScale at no cost.  Just bring your Windows Azurecredentials and follow the these tutorials: Sign Up for Windows Azure Add     Windows Azure to a RightScale Account Windows Azure Virtual Machines     3-tier Deployment Momma Bear Level - Just the Right level... ;0)  WindowsAzure Evaluation Guide - if you are new toWindows Azure Virtual Machines and new to RightScale, we recommend that youread the entire evaluation guide to gain a more complete understanding of theWindows Azure + RightScale solution.    WindowsAzure Support Page @ support.rightscale.com - FAQ's, tutorials,etc. for  Windows Azure Virtual Machines (Work in Progress) Baby Bear Level - Marketing WindowsAzure Page @ www.rightscale.com - find overview informationincluding solution briefs and presentation & demonstration videos   Scale     and Automate Applications on Windows Azure  Solution Brief     - how RightScale makes Windows Azure Virtual Machine even better SQL     Server on Windows Azure  Solution Brief   -       Run Highly Available SQL Server on Windows Azure Virtual Machines

    Read the article

  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

    Read the article

  • Coping with infrastructure upgrades

    - by Fatherjack
    A common topic for questions on SQL Server forums is how to plan and implement upgrades to SQL Server. Moving from old to new hardware or moving from one version of SQL Server to another. There are other circumstances where upgrades of other systems affect SQL Server DBAs. For example, where I work at the moment there is an Microsoft Exchange (email) server upgrade in progress. It it being handled by a different team so I’m not wholly sure on the details but we are in a situation where there are currently 2 Exchange email servers – the old one and the new one. Users mail boxes are being transferred in a planned process but as we approach the old server being turned off we have to also make sure that our SQL Servers get updated to use the new SMTP server for all of the SQL Agent notifications, SSIS packages etc. My servers have a number of profiles so that various jobs can send emails on behalf of various departments and different systems. This means there are lots of places that the old server name needs to be replaced by the new one. Anyone who has set up DBMail and enjoyed the click-tastic odyssey of screens to create Profiles and Accounts and so on and so forth ought to seek some professional help in my opinion. It’s a nightmare of back and forth settings changes and it stinks. I wasn’t looking forward to heading into this mess of a UI and changing the old Exchange server name for the new one on all my SQL Instances for all of the accounts I have set up. So I did what any Englishmen with a shed would do, I decided to take it apart and see if I can fix it another way. I took a guess that we are going to be working in MSDB and Books OnLine was remarkably helpful and amongst a lot of information told me about a couple of procedures that can be used to interrogate DBMail settings. USE [msdb] -- It's where all the good stuff is kept GO EXEC dbo.sysmail_help_profile_sp; EXEC dbo.sysmail_help_account_sp; Both of these procedures take optional parameters with the same name – ID and Name. If you provide an ID or a name then the results you get back are for that specific Profile or Account. Otherwise you get details of all Profiles and Accounts on the server you are connected to. As you can see (click for a bigger image), the Account has the SMTP server information in the servername column. We want to change that value to NewSMTP.Contoso.com. Now it appears that the procedure we are looking at gets it’s data from the sysmail_account and sysmail_server tables, you can get the results the stored procedure provides if you run the code below. SELECT [account_id] , [name] , [description] , [email_address] , [display_name] , [replyto_address] , [last_mod_datetime] , [last_mod_user] FROM dbo.sysmail_account AS sa; SELECT [account_id] , [servertype] , [servername] , [port] , [username] , [credential_id] , [use_default_credentials] , [enable_ssl] , [flags] , [last_mod_datetime] , [last_mod_user] , [timeout] FROM dbo.sysmail_server AS sms Now, we have no real idea how these tables are linked and whether making an update direct to one or other of them is going to do what we want or whether it will entirely cripple our ability to send email from SQL Server so we wont touch those tables with any UPDATE TSQL. So, back to Books OnLine then and we find sysmail_update_account_sp. It’s exactly what we need. The examples in BOL take the form (as below) of having every parameter explicitly defined. Not wanting to totally obliterate the existing values by not passing values in all of the parameters I set to writing some code to gather the existing data from the tables and re-write the SMTP server name and then execute the resulting TSQL. IF OBJECT_ID('tempdb..#sysmailprofiles') IS NOT NULL DROP TABLE #sysmailprofiles GO CREATE TABLE #sysmailprofiles ( account_id INT , [name] VARCHAR(50) , [description] VARCHAR(500) , email_address VARCHAR(500) , display_name VARCHAR(500) , replyto_address VARCHAR(500) , servertype VARCHAR(10) , servername VARCHAR(100) , port INT , username VARCHAR(100) , use_default_credentials VARCHAR(1) , ENABLE_ssl VARCHAR(1) ) INSERT [#sysmailprofiles] ( [account_id] , [name] , [description] , [email_address] , [display_name] , [replyto_address] , [servertype] , [servername] , [port] , [username] , [use_default_credentials] , [ENABLE_ssl] ) EXEC [dbo].[sysmail_help_account_sp] DECLARE @TSQL NVARCHAR(1000) SELECT TOP 1 @TSQL = 'EXEC [dbo].[sysmail_update_account_sp] @account_id = ' + CAST([s].[account_id] AS VARCHAR(20)) + ', @account_name = ''' + [s].[name] + '''' + ', @email_address = N''' + [s].[email_address] + '''' + ', @display_name = N''' + [s].[display_name] + '''' + ', @replyto_address = N''' + s.replyto_address + '''' + ', @description = N''' + [s].[description] + '''' + ', @mailserver_name = ''NEWSMTP.contoso.com''' + +', @mailserver_type = ' + [s].[servertype] + ', @port = ' + CAST([s].[port] AS VARCHAR(20)) + ', @username = ' + COALESCE([s].[username], '''''') + ', @use_default_credentials =' + CAST(s.[use_default_credentials] AS VARCHAR(1)) + ', @enable_ssl =' + [s].[ENABLE_ssl] FROM [#sysmailprofiles] AS s WHERE [s].[servername] = 'SMTP.Contoso.com' SELECT @tsql EXEC [sys].[sp_executesql] @tsql This worked well for me and testing the email function EXEC dbo.sp_send_dbmail afterwards showed that the settings were indeed using our new Exchange server. It was only later in writing this blog that I tried running the sysmail_update_account_sp procedure with only the SMTP server name parameter value specified. Despite what Books OnLine might intimate, you can do this and only the values for parameters specified get changed. If a parameter is not specified in the execution of the procedure then the values remain unchanged. This renders most of the above script unnecessary as I could have simply specified the account_id that I want to amend and the new value for the parameter I want to update. EXEC sysmail_update_account_sp @account_id = 1, @mailserver_name = 'NEWSMTP.Contoso.com' This wasn’t going to be the main reason for this post, it was meant to describe how to capture values from a stored procedure and use them in dynamic TSQL but instead we are here and (re)learning the fact that Books Online is a little flawed in places. It is a fantastic resource for anyone working with SQL Server but the reader must adopt an enquiring frame of mind and use a little curiosity to try simple variations on examples to fully understand the code you are working with. I think the author(s) of this part of Books OnLine missed an opportunity to include a third example that had fewer than all parameters specified to give a lead to this method existing.

    Read the article

  • Rkhunter 122 suspect files; do I have a problem?

    - by user276166
    I am new to ubuntu. I am using Xfce Ubuntu 14.04 LTS. I have ran rkhunter a few weeks age and only got a few warnings. The forum said that they were normal. But, this time rkhunter reported 122 warnings. Please advise. casey@Shaman:~$ sudo rkhunter -c [ Rootkit Hunter version 1.4.0 ] Checking system commands... Performing 'strings' command checks Checking 'strings' command [ OK ] Performing 'shared libraries' checks Checking for preloading variables [ None found ] Checking for preloaded libraries [ None found ] Checking LD_LIBRARY_PATH variable [ Not found ] Performing file properties checks Checking for prerequisites [ Warning ] /usr/sbin/adduser [ Warning ] /usr/sbin/chroot [ Warning ] /usr/sbin/cron [ OK ] /usr/sbin/groupadd [ Warning ] /usr/sbin/groupdel [ Warning ] /usr/sbin/groupmod [ Warning ] /usr/sbin/grpck [ Warning ] /usr/sbin/nologin [ Warning ] /usr/sbin/pwck [ Warning ] /usr/sbin/rsyslogd [ Warning ] /usr/sbin/useradd [ Warning ] /usr/sbin/userdel [ Warning ] /usr/sbin/usermod [ Warning ] /usr/sbin/vipw [ Warning ] /usr/bin/awk [ Warning ] /usr/bin/basename [ Warning ] /usr/bin/chattr [ Warning ] /usr/bin/cut [ Warning ] /usr/bin/diff [ Warning ] /usr/bin/dirname [ Warning ] /usr/bin/dpkg [ Warning ] /usr/bin/dpkg-query [ Warning ] /usr/bin/du [ Warning ] /usr/bin/env [ Warning ] /usr/bin/file [ Warning ] /usr/bin/find [ Warning ] /usr/bin/GET [ Warning ] /usr/bin/groups [ Warning ] /usr/bin/head [ Warning ] /usr/bin/id [ Warning ] /usr/bin/killall [ OK ] /usr/bin/last [ Warning ] /usr/bin/lastlog [ Warning ] /usr/bin/ldd [ Warning ] /usr/bin/less [ OK ] /usr/bin/locate [ OK ] /usr/bin/logger [ Warning ] /usr/bin/lsattr [ Warning ] /usr/bin/lsof [ OK ] /usr/bin/mail [ OK ] /usr/bin/md5sum [ Warning ] /usr/bin/mlocate [ OK ] /usr/bin/newgrp [ Warning ] /usr/bin/passwd [ Warning ] /usr/bin/perl [ Warning ] /usr/bin/pgrep [ Warning ] /usr/bin/pkill [ Warning ] /usr/bin/pstree [ OK ] /usr/bin/rkhunter [ OK ] /usr/bin/rpm [ Warning ] /usr/bin/runcon [ Warning ] /usr/bin/sha1sum [ Warning ] /usr/bin/sha224sum [ Warning ] /usr/bin/sha256sum [ Warning ] /usr/bin/sha384sum [ Warning ] /usr/bin/sha512sum [ Warning ] /usr/bin/size [ Warning ] /usr/bin/sort [ Warning ] /usr/bin/stat [ Warning ] /usr/bin/strace [ Warning ] /usr/bin/strings [ Warning ] /usr/bin/sudo [ Warning ] /usr/bin/tail [ Warning ] /usr/bin/test [ Warning ] /usr/bin/top [ Warning ] /usr/bin/touch [ Warning ] /usr/bin/tr [ Warning ] /usr/bin/uniq [ Warning ] /usr/bin/users [ Warning ] /usr/bin/vmstat [ Warning ] /usr/bin/w [ Warning ] /usr/bin/watch [ Warning ] /usr/bin/wc [ Warning ] /usr/bin/wget [ Warning ] /usr/bin/whatis [ Warning ] /usr/bin/whereis [ Warning ] /usr/bin/which [ OK ] /usr/bin/who [ Warning ] /usr/bin/whoami [ Warning ] /usr/bin/unhide.rb [ Warning ] /usr/bin/mawk [ Warning ] /usr/bin/lwp-request [ Warning ] /usr/bin/heirloom-mailx [ OK ] /usr/bin/w.procps [ Warning ] /sbin/depmod [ Warning ] /sbin/fsck [ Warning ] /sbin/ifconfig [ Warning ] /sbin/ifdown [ Warning ] /sbin/ifup [ Warning ] /sbin/init [ Warning ] /sbin/insmod [ Warning ] /sbin/ip [ Warning ] /sbin/lsmod [ Warning ] /sbin/modinfo [ Warning ] /sbin/modprobe [ Warning ] /sbin/rmmod [ Warning ] /sbin/route [ Warning ] /sbin/runlevel [ Warning ] /sbin/sulogin [ Warning ] /sbin/sysctl [ Warning ] /bin/bash [ Warning ] /bin/cat [ Warning ] /bin/chmod [ Warning ] /bin/chown [ Warning ] /bin/cp [ Warning ] /bin/date [ Warning ] /bin/df [ Warning ] /bin/dmesg [ Warning ] /bin/echo [ Warning ] /bin/ed [ OK ] /bin/egrep [ Warning ] /bin/fgrep [ Warning ] /bin/fuser [ OK ] /bin/grep [ Warning ] /bin/ip [ Warning ] /bin/kill [ Warning ] /bin/less [ OK ] /bin/login [ Warning ] /bin/ls [ Warning ] /bin/lsmod [ Warning ] /bin/mktemp [ Warning ] /bin/more [ Warning ] /bin/mount [ Warning ] /bin/mv [ Warning ] /bin/netstat [ Warning ] /bin/ping [ Warning ] /bin/ps [ Warning ] /bin/pwd [ Warning ] /bin/readlink [ Warning ] /bin/sed [ Warning ] /bin/sh [ Warning ] /bin/su [ Warning ] /bin/touch [ Warning ] /bin/uname [ Warning ] /bin/which [ OK ] /bin/kmod [ Warning ] /bin/dash [ Warning ] [Press <ENTER> to continue] Checking for rootkits... Performing check of known rootkit files and directories 55808 Trojan - Variant A [ Not found ] ADM Worm [ Not found ] AjaKit Rootkit [ Not found ] Adore Rootkit [ Not found ] aPa Kit [ Not found ] Apache Worm [ Not found ] Ambient (ark) Rootkit [ Not found ] Balaur Rootkit [ Not found ] BeastKit Rootkit [ Not found ] beX2 Rootkit [ Not found ] BOBKit Rootkit [ Not found ] cb Rootkit [ Not found ] CiNIK Worm (Slapper.B variant) [ Not found ] Danny-Boy's Abuse Kit [ Not found ] Devil RootKit [ Not found ] Dica-Kit Rootkit [ Not found ] Dreams Rootkit [ Not found ] Duarawkz Rootkit [ Not found ] Enye LKM [ Not found ] Flea Linux Rootkit [ Not found ] Fu Rootkit [ Not found ] Fuck`it Rootkit [ Not found ] GasKit Rootkit [ Not found ] Heroin LKM [ Not found ] HjC Kit [ Not found ] ignoKit Rootkit [ Not found ] IntoXonia-NG Rootkit [ Not found ] Irix Rootkit [ Not found ] Jynx Rootkit [ Not found ] KBeast Rootkit [ Not found ] Kitko Rootkit [ Not found ] Knark Rootkit [ Not found ] ld-linuxv.so Rootkit [ Not found ] Li0n Worm [ Not found ] Lockit / LJK2 Rootkit [ Not found ] Mood-NT Rootkit [ Not found ] MRK Rootkit [ Not found ] Ni0 Rootkit [ Not found ] Ohhara Rootkit [ Not found ] Optic Kit (Tux) Worm [ Not found ] Oz Rootkit [ Not found ] Phalanx Rootkit [ Not found ] Phalanx2 Rootkit [ Not found ] Phalanx2 Rootkit (extended tests) [ Not found ] Portacelo Rootkit [ Not found ] R3dstorm Toolkit [ Not found ] RH-Sharpe's Rootkit [ Not found ] RSHA's Rootkit [ Not found ] Scalper Worm [ Not found ] Sebek LKM [ Not found ] Shutdown Rootkit [ Not found ] SHV4 Rootkit [ Not found ] SHV5 Rootkit [ Not found ] Sin Rootkit [ Not found ] Slapper Worm [ Not found ] Sneakin Rootkit [ Not found ] 'Spanish' Rootkit [ Not found ] Suckit Rootkit [ Not found ] Superkit Rootkit [ Not found ] TBD (Telnet BackDoor) [ Not found ] TeLeKiT Rootkit [ Not found ] T0rn Rootkit [ Not found ] trNkit Rootkit [ Not found ] Trojanit Kit [ Not found ] Tuxtendo Rootkit [ Not found ] URK Rootkit [ Not found ] Vampire Rootkit [ Not found ] VcKit Rootkit [ Not found ] Volc Rootkit [ Not found ] Xzibit Rootkit [ Not found ] zaRwT.KiT Rootkit [ Not found ] ZK Rootkit [ Not found ] [Press <ENTER> to continue] Performing additional rootkit checks Suckit Rookit additional checks [ OK ] Checking for possible rootkit files and directories [ None found ] Checking for possible rootkit strings [ None found ] Performing malware checks Checking running processes for suspicious files [ None found ] Checking for login backdoors [ None found ] Checking for suspicious directories [ None found ] Checking for sniffer log files [ None found ] Performing Linux specific checks Checking loaded kernel modules [ OK ] Checking kernel module names [ OK ] [Press <ENTER> to continue] Checking the network... Performing checks on the network ports Checking for backdoor ports [ None found ] Checking for hidden ports [ Skipped ] Performing checks on the network interfaces Checking for promiscuous interfaces [ None found ] Checking the local host... Performing system boot checks Checking for local host name [ Found ] Checking for system startup files [ Found ] Checking system startup files for malware [ None found ] Performing group and account checks Checking for passwd file [ Found ] Checking for root equivalent (UID 0) accounts [ None found ] Checking for passwordless accounts [ None found ] Checking for passwd file changes [ Warning ] Checking for group file changes [ Warning ] Checking root account shell history files [ None found ] Performing system configuration file checks Checking for SSH configuration file [ Not found ] Checking for running syslog daemon [ Found ] Checking for syslog configuration file [ Found ] Checking if syslog remote logging is allowed [ Not allowed ] Performing filesystem checks Checking /dev for suspicious file types [ Warning ] Checking for hidden files and directories [ Warning ] [Press <ENTER> to continue] System checks summary ===================== File properties checks... Required commands check failed Files checked: 137 Suspect files: 122 Rootkit checks... Rootkits checked : 291 Possible rootkits: 0 Applications checks... All checks skipped The system checks took: 5 minutes and 11 seconds All results have been written to the log file (/var/log/rkhunter.log)

    Read the article

  • Sending Outlook Invites

    - by Daniel Moth
    Sending an Outlook invite for a meeting (also referred to as S+ in Microsoft) is a simple thing to get right if you just run the quick mental check below, which is driven by visual cues in the Outlook UI. I know that some folks don’t do this often or are new to Outlook, so if you know one of those folks share this blog post with them and if they read nothing else ask them to read step 7. Add on the To line the folks that you want to be at the meeting. Indicate optional invitees. Click on the “To” button to bring up the dialog that lets you move folks to be Optional (you can also do this from the Scheduling Assistant). Set the Reminder according to the attendee that has to travel the most. 5 minutes is the minimum. Use the Response Options and uncheck the "Request Response" if your event is going ahead regardless of who can make it or not, i.e. if everyone is optional. Don’t force every recipient to make an extra click, instead make the extra click yourself - you are the organizer. Add a good subject Make the subject such that just by reading it folks know what the meeting is about. Examples, e.g. "Review…", "Finalize…", "XYZ sync up" If this is only between two people and what is commonly referred to as a one to one, the subject would be something like "MyName/YourName 1:1" Write the subject in such a way that when the recipient sees this on their calendar among all the other items, they know what this meeting is about without having to see location, recipients, or any other information about the invite. Add a location, typically a meeting room. If recipients are from different buildings, schedule it where the folks that are doing the other folks a favor live. Otherwise schedule it wherever the least amount of people will have to travel. If you send me an invite to come to your building, and there is more of us than you, you are silently sending me the message that you are doing me a favor so if you don’t want to do that, include a note of why this is in your building, e.g. "Sorry we are slammed with back to back meetings today so hope you can come over to our building". If this is in someone's office, the location would be something like "Moth's office (7/666)" where in parenthesis you see the office location. If some folks are remote in another building/country, or if you know you picked a time which wasn't free for everyone, add an Online option (click the Lync Meeting button). Add a date and time. This MUST be at a time that is showing on the recipients’ calendar as FREE or at worst TENTATIVE. You can check that on the Scheduling Assistant. The reality is that this is not always possible, so in that case you MUST say something about it in the Invite Body, e.g. "Sorry I can see X has a conflict, but I cannot find a better slot", or "With so many of us there are some conflicts and I cannot find a better slot so hope this works", or "Apologies but due to Y we must have this meeting at this time and I know there are some conflicts, hope you can make it anyway". When you do that, I better not be able to find a better slot myself for all of us, and of course when you do that you have implicitly designated the Busy folks as optional. Finally, the body of the invite. This has the agenda of the meeting and if applicable the courtesy apologies due to messing up steps 6 & 7. This should not be the introduction to the meeting, in other words the recipients should not be surprised when they see the invite and go to the body to read it. Notifying them of the meeting takes place via separate email where you explain the purpose and give them a heads up that you'll be sending an invite. That separate email is also your chance to attach documents, don’t do that as part of the invite. TIP: If you have sent mail about the meeting, you can then go to your sent folder to select the message and click the "Meeting" button (Ctrl+Alt+R). This will populate the body with the necessary background, auto select the mandatory and optional attendees as per the TO/CC line, and have a subject that may be good enough already (or you can tweak it). Long to write, but very quick to remember and enforce since most of it is common sense and the checklist is driven of the visual cues in the UI you use to send the invite. Comments about this post by Daniel Moth welcome at the original blog.

    Read the article

  • Poor Customer Service Example

    - by MightyZot
    Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

    Read the article

  • The Apple iPad &ndash; I&rsquo;m gonna get it!

    - by Sahil Malik
    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). Well, heck, here comes another non-techie blogpost. You know I’m a geek, so I love gadgets! I found it RATHER interesting to see all the negative news on the blogosphere about the iPad. The main bitch points are - No Multi tasking No Flash Just a bigger iPhone. So here’s the deal! My view is, the above 3 are EXACTLY what I had personally hoped for in the Apple iPad. Before the release, I had gone on the record saying - “If the Apple Tablet is able to run full fledged iTunes (so I can get rid of iTunes on my desktop, I don’t like iTunes on Windows), can browse the net, can read PDFs, and will be under $1000, I’ll buy it”. Well, so, the released iPad wasn’t exactly like my dream tablet. The biggest downer IMO was it’s inability to run full iTunes. But, really, in retrospect, I like the newly released iPad. And here is why. No Multi tasking and No Flash, means much better battery life. Frankly, I rarely multi task on my laptop/desktop .. yeah I know my OS does .. but ME – I don’t multi task, and I don’t think you do either!! As I type this blogpost, I have a few windows running behind the scenes, but they are simply waiting for me to get back to them. The only thing truly running and I am making use of, other than this blogost, is media player playing some music – which the iPad can do. Also, I am logged into IM/Email – which again, iPad can do via notifications. It does the limited multitasking I need, without chewing down on batteries. Smart thinking, precisely the reason I love the iPhone. I don’t want a bulky battery consuming machine. Lack of flash? Okay sure, I can’t see Hulu on my iPad. That’s some loss. I can see youtube. Also, per Adobe I can’t see some porn sites, which I don’t want to see on my iPad. But, Flash is heavy. Especially flash video. My dream is to see silverlight run on the iPhone and iPad. No flash = not such a big loss. Speaking of battery life – 10 hours is plenty. I haven’t been away from electricity for that long usually, so I’m okay with charging it up when it runs low. It’s really not such a big deal honestly. Finally, eBook functionality – wow! I went on the record saying, eBook readers are not for me, but seriously, the iPad is perfect for my eBook needs at least. And as far it being just a bigger iPhone? I’ve always wanted a bigger iPhone, precisely for the eBook reading experience. I love my iPhone, I love the apps on it. The only thing that sucks about the iPhone is battery life, but other than that, it is the best gadget I have ever bought! And something that runs on mobile chips, is that thin, and those newly written apps .. mail, calendar .. I am very very excited to get my iPad, which will be the 64gig 3G version. The biggest plus in an iPad ……… no contract on data. I am *hoping*, this means that I can buy a SIM card in Europe, and use the iPad here. That would be killer awesome! But hey, if I had to pick downers in the iPad, they would be - - I wish they had a 128G Version. Now that we have a good video viewing machine, I know I’d chew up space quickly.- Sync over WIFI, seriously Apple.  Both for iPhone and iPad.- 3 month wait!!- Existing iPhone users should get a discount on the iPad data plan. Comment on the article ....

    Read the article

  • Modularity through HTTP

    - by Michael Williamson
    As programmers, we strive for modularity in the code we write. We hope that splitting the problem up makes it easier to solve, and allows us to reuse parts of our code in other applications. Object-orientation is the most obvious of many attempts to get us closer to this ideal, and yet one of the most successful approaches is almost accidental: the web. Programming languages provide us with functions and classes, and plenty of other ways to modularize our code. This allows us to take our large problem, split it into small parts, and solve those small parts without having to worry about the whole. It also makes it easier to reason about our code. So far, so good, but now that we’ve written our small, independent module, for example to send out e-mails to my customers, we’d like to reuse it in another application. By creating DLLs, JARs or our platform’s package container of choice, we can do just that – provided our new application is on the same platform. Want to use a Java library from C#? Well, good luck – it might be possible, but it’s not going to be smooth sailing. Even if a library exists, it doesn’t mean that using it going to be a pleasant experience. Say I want to use Java to write out an XML document to an output stream. You’d imagine this would be a simple one-liner. You’d be wrong: import org.w3c.dom.*; import java.io.*; import javax.xml.transform.*; import javax.xml.transform.dom.*; import javax.xml.transform.stream.*; private static final void writeDoc(Document doc, OutputStream out) throws IOException { try { Transformer t = TransformerFactory.newInstance().newTransformer(); t.setOutputProperty(OutputKeys.DOCTYPE_SYSTEM, doc.getDoctype().getSystemId()); t.transform(new DOMSource(doc), new StreamResult(out)); } catch (TransformerException e) { throw new AssertionError(e); // Can't happen! } } Most of the time, there is a good chance somebody else has written the code before, but if nobody can understand the interface to that code, nobody’s going to use it. The result is that most of the code we write is just a variation on a theme. Despite our best efforts, we’ve fallen a little short of our ideal, but the web brings us closer. If we want to send e-mails to our customers, we could write an e-mail-sending library. More likely, we’d use an existing one for our language. Even then, we probably wouldn’t have niceties like A/B testing or DKIM signing. Alternatively, we could just fire some HTTP requests at MailChimp, and get a whole slew of features without getting anywhere near the code that implements them. The web is inherently language agnostic. So long as your language can send and receive text over HTTP, and probably parse some JSON, you’re about as well equipped as anybody. Instead of building libraries for a specific language, we can build a service that almost every language can reuse. The text-based nature of HTTP also helps to limit the complexity of the API. As SOAP will attest, you can still make a horrible mess using HTTP, but at least it is an obvious horrible mess. Complex data structures are tedious to marshal to and from text, providing a strong incentive to keep things simple. By contrast, spotting the complexities in a class hierarchy is often not as easy. HTTP doesn’t solve every problem. It probably isn’t such a good idea to use it inside an inner loop that’s executed thousands of times per second. What’s more, the HTTP approach might introduce some new problems. We often need to add a thin shim to each application that we wish to communicate over HTTP. For instance, we might need to write a small plugin in PHP if we want to integrate WordPress into our system. Suddenly, instead of a system written in one language, we’re maintaining a system with several distinct languages and platforms. Even then, we should strive to avoid re-implementing the same old thing. As programmers, we consistently underestimate both the cost of building a system and the ongoing maintenance. If we allow ourselves to integrate existing applications, even if they’re in unfamiliar languages, we save ourselves those development and maintenance costs, as well as being able to pick the best solution for our problem. Thanks to the web, HTTP is often the easiest way to get there.

    Read the article

  • Vendors: Partners or Salespeople?

    - by BuckWoody
    I got a great e-mail from a friend that asked about how he could foster a better relationship with his vendors. So many times when you work with a vendor it’s more of a used-car sales experience than a partnership – but you can actually make your vendor more of a partner, as long as you both set some ground-rules at the start. Sit down with your vendor, and have a heart-to-heart talk with them, explain that they won’t win every time, but that you’re willing to work with them in an honest way on both sides. Here’s the advice I sent him verbatim. I hope this post generates lots of comments from both customers and vendors. I don’t expect that you’ve had a great experience with your Microsoft reps, but I happen to work with some of the best sales teams in the business, and our clients tell us that all the time. “The key to this relationship is to keep the audience really small. Ideally there should be one person from your side that is responsible for the relationship, and one from the vendor’s side. Each responsible person should have the authority to make decisions, and to bring in other folks as needed for a given topic, project or decision.   For Microsoft, this is called an “Account Manager” – they aren’t technical, they aren’t sales. They “own” a relationship with a company. They learn what the company does, who does it, and how. They are responsible to understand what the challenges in your company are. While they don’t know the bits and bytes of everything we sell, they know what each thing does, and who to talk to about it. I get a call from an Account Manager every week that has pre-digested an issue at an organization and says to me: “I need you to set up an architectural meeting with their technical staff to get a better read on how we can help with problem X.” I do that and then report back to the Account Manager what we learned.  All through this process there’s the atmosphere of a “team”, not a “sales opportunity” per se. I’ve even recommended that the firm use a rival product, and I’ve never gotten push-back on that decision from my Account Managers.   But that brings up an interesting point. Someone pays an Account Manager and pays me. They expect something in return. At some point, you have to buy something. Not every time, not every situation – sometimes it’s just helping you with what you already bought from us. But the point is that you can’t expect lots of love and never spend any money. That’s the way business works.   Finally, don’t view the vendor as someone with their hand in your pocket – somebody that’s just trying to sell you something and doesn’t care if they ever see you again – unless they deserve it. There are plenty of “love them and leave them” companies out there, and you may have even had this experience with us, but that isn’t the case in the firms I work with. In fact, my customers get a questionnaire that asks them that exact question. “How many times have you seen your account team? Did you like your interaction with them? Can they do better?” My raises, performance reviews and general standing in my group are based on the answers the company gives.  Ask your vendor if they measure their sales and support teams this way – if not, seek another vendor to partner with.   Partnering with someone is a big deal. It involves time and effort on your part, and on the vendor’s part. If either of you isn’t pulling your weight, it just won’t work. You have every right to expect them to treat you as a partner, and they have the same right for your side.” Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

    Read the article

  • Drive Online Engagement with Intuitive Portals and Websites

    - by kellsey.ruppel
    As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

    Read the article

  • Using Resources the Right Way

    - by BuckWoody
    It’s an interesting time in computing technology. At one point there was a dearth of information available for solving a given problem, or educating ourselves on broader topics so that we can solve problems in the future. With dozens, perhaps hundreds or thousands of web sites and content available (for free, in many cases) from vendors, peers, even colleges and universities, it seems like there is actually too much information. Who has the time to absorb all this information and training? Even if you had the inclination, where to start? In fact, it seems so overwhelming that I often hear people saying that they can’t find the training they need, or that vendor X or Y “doesn’t help their users”. On questioning these folks, however, I often find that they – and sometimes I - haven’t put in the effort to learn what resources we have. That’s where blogs, like this one, can help. If you follow a blog, either by checking it often or perhaps subscribing to the Really Simple Syndication (RSS) feed, you’ll be able to spread out the search or create a mental filter for the information you need. But it’s not enough just read a blog or a web page. The creators need real feedback – what doesn’t work, and what does. Yes, you’re allowed to tell a vendor or writer “This helped me because…” so that you reinforce the positives. To be sure, bring up what doesn’t work as well –  that’s fine. But be specific, and be constructive. You’d be surprised at how much it matters. I know for a fact at Microsoft we listen – there is a real live person that reads your comments. I’m sure this is true of other vendors, and I also know that most blog authors – yours truly most especially – wants to know what you think.   In this blog entry I’d to call your attention to three resources you have at your disposal, and how you can use them to help. I’ll try to bring up things like this from time to time that I find useful, and cover in them in more depth like this. Think of this as a synopsis of a longer set of resources that you can use to filter whether you want to research further, bookmark, or forward on to a circle of friends where you think it might help them.   Data Driven Design Concepts http://msdn.microsoft.com/en-us/library/windowsazure/jj156154 I’ll start with a great site that walks you through the process of designing a solution from a data-first perspective. As you know, I believe all computing is merely re-arranging data. If you follow that logic as well, you’ll realize that whenever you create a solution, you should start at the data-end of the application. This resource helps you do that. Even if you don’t use the specific technologies the instructions use, the concepts hold for almost any other technology that deals with data. This should be a definite bookmark for a developer, DBA, or Data Architect. When I mentioned my admiration for this resource here at Microsoft, the team that created it contacted me and asked if I’d share an e-mail address to my readers so that you can comment on it. You’re guaranteed to be heard – you can suggest changes, talk about how useful – or not – it is, and so on. Here’s that address:  [email protected]   End-to-End Example of a complete Hybrid Application – with Live Demo https://azurestocktrader.cloudapp.net/Default.aspx I learn by example. I also like having ready-made, live, functional demos that show the completed solution at work. If you’ve ever wanted to learn how a complex, complete, hybrid application that bridges on-premises systems with cloud-based databases, code, functions and more, this is it. It’s a stock-trading simulator, and you can get everything from the design to the code itself, or you can just play with the application. It’s running on Windows Azure, the actual production servers we use for everything else. Using a Cloud-Based Service https://azureconfigweb.cloudapp.net/Default.aspx Along with that stock-trading application, you have a full demonstration and usable code sample of a web-based service available. If you’re a developer, this is a style of code you need to understand for everything from iPhone development to a full Service-Oriented Architecture (SOA) environment. So check out these resources. I’ll post more from time to time as I run across them. Hopefully they’ll be as useful to you as they are to me. Oh, and if you have a comment on any of the resources, let them know. And if you have any comments about these or any of my entries, feel free to post away. To quote a famous TV Show: “Hello Seattle – I’m listening…”

    Read the article

  • Application Composer Series: Where and When to use Groovy

    - by Richard Bingham
    This brief post is really intended as more of a reference than an article. The table below highlights two things, firstly where you can add you own custom logic via groovy code (end column), and secondly (middle column) when you might use each particular feature. Obviously this applies only where Application Composer exists, namely Fusion CRM and Oracle Sales Cloud, and is based on current (release 8) functionality. Feature Most Common Use Case Groovy Field Triggers React to run-time data changes. Only fired when the field is changed and upon submit. Y Object Triggers To extend the standard processing logic for an object, based on record creation, updates and deletes. There is a split between these firing events, with some related to UI/ADF actions and others originating in the database. UI Trigger Points: After Create - fires when a new object record is created. Commonly used to set default values for fields. Before Modify - Fires when the end-user tries to modify a field value. Could be used for generic warnings or extra security logic. Before Invalidate - Fires on the parent object when one of its child object records is created, updated, or deleted. For building in relationship logic. Before Remove - Fires when an attempt is made to delete an object record. Can be used to create conditions that prevent deletes. Database Trigger Points: Before Insert in Database - Fires before a new object is inserted into the database. Can be used to ensure a dependent record exists or check for duplicates. After Insert in Database - Fires after a new object is inserted into the database. Could be used to create a complementary record. Before Update in Database -Fires before an existing object is modified in the database. Could be used to check dependent record values. After Update in Database - Fires after an existing object is modified in the database. Could be used to update a complementary record. Before Delete in Database - Fires before an existing object is deleted from the database. Could be used to check dependent record values. After Delete in Database - Fires after an existing object is deleted from the database. Could be used to remove dependent records. After Commit in Database - Fires after the change pending for the current object (insert, update, delete) is made permanent in the current transaction. Could be used when committed data that has passed all validation is required. After Changes Posted to Database - Fires after all changes have been posted to the database, but before they are permanently committed. Could be used to make additional changes that will be saved as part of the current transaction. Y Field Validation Displays a user entered error message based groovy logic validating the field value. The message is shown only when the validation logic returns false, and the logic is triggered only when tabbing out of the field on the user interface. Y Object Validation Commonly used where validation is needed across multiple related fields on the object. Triggered on the submit UI action. Y Object Workflows All Object Workflows are fired upon either record creation or update, along with the option of adding a custom groovy firing condition. Y Field Updates - change another field when a specified one changes. Intended as an easy way to set different run-time values (e.g. pick values for LOV's) plus the value field permits groovy logic entry. Y E-Mail Notification - sends an email notification to specified users/roles. Templates support using run-time value tokens and rich text. N Task Creation - for adding standard tasks for use in the worklist functionality. N Outbound Message - will create and send an XML payload of the related object SDO to a specified endpoint. N Business Process Flow - intended for approval using the seeded process, however can also trigger custom BPMN flows. N Global Functions Utility functions that can be called from any groovy code in Application Composer (across applications). Y Object Functions Utility functions that are local to the parent object. Usually triggered from within 'Buttons and Actions' definitions in Application Composer, although can be called from other code for that object (e.g. from a trigger). Y Add Custom Fields When adding custom fields there are a few places you can include groovy logic. Y Default Value - to add logic within setting the default value when new records are entered. Y Conditionally Updateable - to add logic to set the field to read-only or not. Y Conditionally Required - to add logic to set the field to required or not. Y Formula Field - Used to provide a new aggregate field that is entirely based on groovy logic and other field values. Y Simplified UI Layouts - Advanced Expressions Used for creating dynamic layouts for simplified UI pages where fields and regions show/hide based on run-time context values and logic. Also includes support for the depends-on feature as a trigger. Y Related References This Blog: Application Composer Series Extending Sales Guide: Using Groovy Scripts Groovy Scripting Reference Guide

    Read the article

  • Social Engagement: One Size Doesn't Fit Anyone

    - by Mike Stiles
    The key to achieving meaningful social engagement is to know who you’re talking to, know what they like, and consistently deliver that kind of material to them. Every magazine for women knows this. When you read the article titles promoted on their covers, there’s no mistaking for whom that magazine is intended. And yet, confusion still reigns at many brands as to exactly whom they want to talk to, what those people want to hear, and what kind of content they should be creating for them. In most instances, the root problem is brands want to be all things to all people. Their target audience…the world! Good luck with that. It’s 2012, the age of aggregation and custom content delivery. To cope with the modern day barrage of information, people have constructed technological filters so that content they regard as being “for them” is mostly what gets through. Even if your brand is for men and women, young and old, you may want to consider social properties that divide men from women, and young from old. Yes, a man might find something in a women’s magazine that interests him. But that doesn’t mean he’s going to subscribe to it, or buy even one issue. In fact he’ll probably never see the article he’d otherwise be interested in, because in his mind, “This isn’t for me.” It wasn’t packaged for him. News Flash: men and women are different. So it’s a tall order to craft your Facebook Page or Twitter handle to simultaneously exude the motivators for both. The Harris Interactive study “2012 Connecting and Communicating Online: State of Social Media” sheds light on the differing social behaviors and drivers. -65% of women (vs. 59% of men) stay glued to social because they don’t want to miss anything. -25% of women check social when they wake up, before they check email. Only 18% of men check social before e-mail. -95% of women surveyed belong to Facebook vs. 86% of men. -67% of women log in to Facebook once a day or more vs. 54% of men. -Conventional wisdom is Pinterest is mostly a woman-thing, right? That may be true for viewing, but not true for sharing. Men are actually more likely to share on Pinterest than women, 23% to 10%. -The sharing divide extends to YouTube. 68% of women use it mainly for consumption, as opposed to 52% of men. -Women are as likely to have a Twitter account as men, but they’re much less likely to check it often. 54% of women check it once a week compared to 2/3 of men. Obviously, there are some takeaways from this depending on your target. Women don’t want to miss out on anything, so serialized content might be a good idea, right? Promotional posts that lead to a big payoff could keep them hooked. Posts for women might be better served first thing in the morning. If sharing is your goal, maybe male-targeted content is more likely to get those desired shares. And maybe Twitter is a better place to aim your male-targeted content than Facebook. Some grocery stores started experimenting with male-only aisles. The results have been impressive. Why? Because while it’s true men were finding those same items in the store just fine before, now something has been created just for them. They have a place in the store where they belong. Each brand’s strategy and targets are going to differ. The point is…know who you’re talking to, know how they behave, know what they like, and deliver content using any number of social relationship management targeting tools that meets their expectations. If, however, you’re committed to a one-size-fits-all, “our content is for everybody” strategy (or even worse, a “this is what we want to put out and we expect everybody to love it” strategy), your content will miss the mark for more often than it hits. @mikestilesPhoto via stock.schng

    Read the article

  • Microsoft Sql Server 2008 R2 System Databases

    For a majority of software developers little time is spent understanding the inner workings of the database management systems (DBMS) they use to store data for their applications.  I personally place myself in this grouping. In my case, I have used various versions of Microsoft’s SQL Server (2000, 2005, and 2008 R2) and just recently learned how valuable they really are when I was preparing to deliver a lecture on "SQL Server 2008 R2, System Databases". Microsoft Sql Server 2008 R2 System DatabasesSo what are system databases in MS SQL Server, and why should I know them? Microsoft uses system databases to support the SQL Server DBMS, much like a developer uses config files or database tables to support an application. These system databases individually provide specific functionality that allows MS SQL Server to function. Name Database File Log File Master master.mdf mastlog.ldf Resource mssqlsystemresource.mdf mssqlsystemresource.ldf Model model.mdf modellog.ldf MSDB msdbdata.mdf msdblog.ldf Distribution distmdl.mdf distmdl.ldf TempDB tempdb.mdf templog.ldf Master DatabaseIf you have used MS SQL Server then you should recognize the Master database especially if you used the SQL Server Management Studio (SSMS) to connect to a user created database. MS SQL Server requires the Master database in order for DBMS to start due to the information that it stores. Examples of data stored in the Master database User Logins Linked Servers Configuration information Information on User Databases Resource DatabaseHonestly, until recently I never knew this database even existed until I started to research SQL Server system databases. The reason for this is due largely to the fact that the resource database is hidden to users. In fact, the database files are stored within the Binn folder instead of the standard MS SQL Server database folder path. This database contains all system objects that can be accessed by all other databases.  In short, this database contains all system views and store procedures that appear in all other user databases regarding system information. One of the many benefits to storing system views and store procedures in a single hidden database is the fact it improves upgrading a SQL Server database; not to mention that maintenance is decreased since only one code base has to be mainlined for all of the system views and procedures. Model DatabaseThe Model database as the name implies is the model for all new databases created by users. This allows for predefining default database objects for all new databases within a MS SQL Server instance. For example, if every database created by a user needs to have an “Audit” table when it is  created then defining the “Audit” table in the model will guarantees that the table will be located in every new database create after the model is altered. MSDB DatabaseThe MSDBdatabase is used by SQL Server Agent, SQL Server Database Mail, SQL Server Service Broker, along with SQL Server. The SQL Server Agent uses this database to store job configurations and SQL job schedules along with SQL Alerts, and Operators. In addition, this database also stores all SQL job parameters along with each job’s execution history.  Finally, this database is also used to store database backup and maintenance plans as well as details pertaining to SQL Log shipping if it is being used. Distribution DatabaseThe Distribution database is only used during replication and stores meta data and history information pertaining to the act of replication data. Furthermore, when transactional replication is used this database also stores information regarding each transaction. It is important to note that replication is not turned on by default in MS SQL Server and that the distribution database is hidden from SSMS. Tempdb DatabaseThe Tempdb as the name implies is used to store temporary data and data objects. Examples of this include temp tables and temp store procedures. It is important to note that when using this database all data and data objects are cleared from this database when SQL Server restarts. This database is also used by SQL Server when it is performing some internal operations. Typically, SQL Server uses this database for the purpose of large sort and index operations. Finally, this database is used to store row versions if row versioning or snapsot isolation transactions are being used by SQL Server. Additionally, I would love to hear from others about their experiences using system databases, tables, and objects in a real world environments.

    Read the article

  • OpenGL loading functions error [on hold]

    - by Ghilliedrone
    I'm new to OpenGL, and I bought a book on it for beginners. I finished writing the sample code for making a context/window. I get an error on this line at the part PFNWGLCREATECONTEXTATTRIBSARBPROC, saying "Error: expected a ')'": typedef HGLRC(APIENTRYP PFNWGLCREATECONTEXTATTRIBSARBPROC)(HDC, HGLRC, const int*); Replacing it or adding a ")" makes it error, but the error disappears when I use the OpenGL headers included in the books CD, which are OpenGL 3.0. I would like a way to make this work with the newest gl.h/wglext.h and without libraries. Here's the rest of the class if it's needed: #include <ctime> #include <windows.h> #include <iostream> #include <gl\GL.h> #include <gl\wglext.h> #include "Example.h" #include "GLWindow.h" typedef HGLRC(APIENTRYP PFNWGLCREATECONTEXTATTRIBSARBPROC)(HDC, HGLRC, const int*); PFNWGLCREATECONTEXTATTRIBSARBPROC wglCreateContextAttribsARB = NULL; bool GLWindow::create(int width, int height, int bpp, bool fullscreen) { DWORD dwExStyle; //Window Extended Style DWORD dwStyle; //Window Style m_isFullscreen = fullscreen;//Store the fullscreen flag m_windowRect.left = 0L; m_windowRect.right = (long)width; m_windowRect.top = 0L; m_windowRect.bottom = (long)height;//Set bottom to height // fill out the window class structure m_windowClass.cbSize = sizeof(WNDCLASSEX); m_windowClass.style = CS_HREDRAW | CS_VREDRAW; m_windowClass.lpfnWndProc = GLWindow::StaticWndProc; //We set our static method as the event handler m_windowClass.cbClsExtra = 0; m_windowClass.cbWndExtra = 0; m_windowClass.hInstance = m_hinstance; m_windowClass.hIcon = LoadIcon(NULL, IDI_APPLICATION); // default icon m_windowClass.hCursor = LoadCursor(NULL, IDC_ARROW); // default arrow m_windowClass.hbrBackground = NULL; // don't need background m_windowClass.lpszMenuName = NULL; // no menu m_windowClass.lpszClassName = (LPCWSTR)"GLClass"; m_windowClass.hIconSm = LoadIcon(NULL, IDI_WINLOGO); // windows logo small icon if (!RegisterClassEx(&m_windowClass)) { MessageBox(NULL, (LPCWSTR)"Failed to register window class", NULL, MB_OK); return false; } if (m_isFullscreen)//If we are fullscreen, we need to change the display { DEVMODE dmScreenSettings; //Device mode memset(&dmScreenSettings, 0, sizeof(dmScreenSettings)); dmScreenSettings.dmSize = sizeof(dmScreenSettings); dmScreenSettings.dmPelsWidth = width; //Screen width dmScreenSettings.dmPelsHeight = height; //Screen height dmScreenSettings.dmBitsPerPel = bpp; //Bits per pixel dmScreenSettings.dmFields = DM_BITSPERPEL | DM_PELSWIDTH | DM_PELSHEIGHT; if (ChangeDisplaySettings(&dmScreenSettings, CDS_FULLSCREEN) != DISP_CHANGE_SUCCESSFUL) { MessageBox(NULL, (LPCWSTR)"Display mode failed", NULL, MB_OK); m_isFullscreen = false; } } if (m_isFullscreen) //Is it fullscreen? { dwExStyle = WS_EX_APPWINDOW; //Window Extended Style dwStyle = WS_POPUP; //Windows Style ShowCursor(false); //Hide mouse pointer } else { dwExStyle = WS_EX_APPWINDOW | WS_EX_WINDOWEDGE; //Window Exteneded Style dwStyle = WS_OVERLAPPEDWINDOW; //Windows Style } AdjustWindowRectEx(&m_windowRect, dwStyle, false, dwExStyle); //Adjust window to true requested size //Class registered, so now create window m_hwnd = CreateWindowEx(NULL, //Extended Style (LPCWSTR)"GLClass", //Class name (LPCWSTR)"Chapter 2", //App name dwStyle | WS_CLIPCHILDREN | WS_CLIPSIBLINGS, 0, 0, //x, y coordinates m_windowRect.right - m_windowRect.left, m_windowRect.bottom - m_windowRect.top, //Width and height NULL, //Handle to parent NULL, //Handle to menu m_hinstance, //Application instance this); //Pass a pointer to the GLWindow here //Check if window creation failed, hwnd would equal NULL if (!m_hwnd) { return 0; } m_hdc = GetDC(m_hwnd); ShowWindow(m_hwnd, SW_SHOW); UpdateWindow(m_hwnd); m_lastTime = GetTickCount() / 1000.0f; return true; } LRESULT CALLBACK GLWindow::StaticWndProc(HWND hWnd, UINT uMsg, WPARAM wParam, LPARAM lParam) { GLWindow* window = nullptr; //If this is the create message if (uMsg == WM_CREATE) { //Get the pointer we stored during create window = (GLWindow*)((LPCREATESTRUCT)lParam)->lpCreateParams; //Associate the window pointer with the hwnd for the other events to access SetWindowLongPtr(hWnd, GWL_USERDATA, (LONG_PTR)window); } else { //If this is not a creation event, then we should have stored a pointer to the window window = (GLWindow*)GetWindowLongPtr(hWnd, GWL_USERDATA); if (!window) { //Do the default event handling return DefWindowProc(hWnd, uMsg, wParam, lParam); } } //Call our window's member WndProc(allows us to access member variables) return window->WndProc(hWnd, uMsg, wParam, lParam); } LRESULT GLWindow::WndProc(HWND hWnd, UINT uMsg, WPARAM wParam, LPARAM lParam) { switch (uMsg) { case WM_CREATE: { m_hdc = GetDC(hWnd); setupPixelFormat(); //Set the version that we want, in this case 3.0 int attribs[] = { WGL_CONTEXT_MAJOR_VERSION_ARB, 3, WGL_CONTEXT_MINOR_VERSION_ARB, 0, 0}; //Create temporary context so we can get a pointer to the function HGLRC tmpContext = wglCreateContext(m_hdc); //Make the context current wglMakeCurrent(m_hdc, tmpContext); //Get the function pointer wglCreateContextAttribsARB = (PFNWGLCREATECONTEXTATTRIBSARBPROC)wglGetProcAddress("wglCreateContextAttribsARB"); //If this is NULL then OpenGl 3.0 is not supported if (!wglCreateContextAttribsARB) { MessageBox(NULL, (LPCWSTR)"OpenGL 3.0 is not supported", (LPCWSTR)"An error occured", MB_ICONERROR | MB_OK); DestroyWindow(hWnd); return 0; } //Create an OpenGL 3.0 context using the new function m_hglrc = wglCreateContextAttribsARB(m_hdc, 0, attribs); //Delete the temporary context wglDeleteContext(tmpContext); //Make the GL3 context current wglMakeCurrent(m_hdc, m_hglrc); m_isRunning = true; } break; case WM_DESTROY: //Window destroy case WM_CLOSE: //Windows is closing wglMakeCurrent(m_hdc, NULL); wglDeleteContext(m_hglrc); m_isRunning = false; //Stop the main loop PostQuitMessage(0); break; case WM_SIZE: { int height = HIWORD(lParam); //Get height and width int width = LOWORD(lParam); getAttachedExample()->onResize(width, height); //Call the example's resize method } break; case WM_KEYDOWN: if (wParam == VK_ESCAPE) //If the escape key was pressed { DestroyWindow(m_hwnd); } break; default: break; } return DefWindowProc(hWnd, uMsg, wParam, lParam); } void GLWindow::processEvents() { MSG msg; //While there are messages in the queue, store them in msg while (PeekMessage(&msg, NULL, 0, 0, PM_REMOVE)) { //Process the messages TranslateMessage(&msg); DispatchMessage(&msg); } } Here is the header: #pragma once #include <ctime> #include <windows.h> class Example;//Declare our example class class GLWindow { public: GLWindow(HINSTANCE hInstance); //default constructor bool create(int width, int height, int bpp, bool fullscreen); void destroy(); void processEvents(); void attachExample(Example* example); bool isRunning(); //Is the window running? void swapBuffers() { SwapBuffers(m_hdc); } static LRESULT CALLBACK StaticWndProc(HWND wnd, UINT msg, WPARAM wParam, LPARAM lParam); LRESULT CALLBACK WndProc(HWND wnd, UINT msg, WPARAM wParam, LPARAM lParam); float getElapsedSeconds(); private: Example* m_example; //A link to the example program bool m_isRunning; //Is the window still running? bool m_isFullscreen; HWND m_hwnd; //Window handle HGLRC m_hglrc; //Rendering context HDC m_hdc; //Device context RECT m_windowRect; //Window bounds HINSTANCE m_hinstance; //Application instance WNDCLASSEX m_windowClass; void setupPixelFormat(void); Example* getAttachedExample() { return m_example; } float m_lastTime; };

    Read the article

  • Microsoft Sql Server 2008 R2 System Databases

    For a majority of software developers little time is spent understanding the inner workings of the database management systems (DBMS) they use to store data for their applications.  I personally place myself in this grouping. In my case, I have used various versions of Microsoft’s SQL Server (2000, 2005, and 2008 R2) and just recently learned how valuable they really are when I was preparing to deliver a lecture on "SQL Server 2008 R2, System Databases". Microsoft Sql Server 2008 R2 System DatabasesSo what are system databases in MS SQL Server, and why should I know them? Microsoft uses system databases to support the SQL Server DBMS, much like a developer uses config files or database tables to support an application. These system databases individually provide specific functionality that allows MS SQL Server to function. Name Database File Log File Master master.mdf mastlog.ldf Resource mssqlsystemresource.mdf mssqlsystemresource.ldf Model model.mdf modellog.ldf MSDB msdbdata.mdf msdblog.ldf Distribution distmdl.mdf distmdl.ldf TempDB tempdb.mdf templog.ldf Master DatabaseIf you have used MS SQL Server then you should recognize the Master database especially if you used the SQL Server Management Studio (SSMS) to connect to a user created database. MS SQL Server requires the Master database in order for DBMS to start due to the information that it stores. Examples of data stored in the Master database User Logins Linked Servers Configuration information Information on User Databases Resource DatabaseHonestly, until recently I never knew this database even existed until I started to research SQL Server system databases. The reason for this is due largely to the fact that the resource database is hidden to users. In fact, the database files are stored within the Binn folder instead of the standard MS SQL Server database folder path. This database contains all system objects that can be accessed by all other databases.  In short, this database contains all system views and store procedures that appear in all other user databases regarding system information. One of the many benefits to storing system views and store procedures in a single hidden database is the fact it improves upgrading a SQL Server database; not to mention that maintenance is decreased since only one code base has to be mainlined for all of the system views and procedures. Model DatabaseThe Model database as the name implies is the model for all new databases created by users. This allows for predefining default database objects for all new databases within a MS SQL Server instance. For example, if every database created by a user needs to have an “Audit” table when it is  created then defining the “Audit” table in the model will guarantees that the table will be located in every new database create after the model is altered. MSDB DatabaseThe MSDBdatabase is used by SQL Server Agent, SQL Server Database Mail, SQL Server Service Broker, along with SQL Server. The SQL Server Agent uses this database to store job configurations and SQL job schedules along with SQL Alerts, and Operators. In addition, this database also stores all SQL job parameters along with each job’s execution history.  Finally, this database is also used to store database backup and maintenance plans as well as details pertaining to SQL Log shipping if it is being used. Distribution DatabaseThe Distribution database is only used during replication and stores meta data and history information pertaining to the act of replication data. Furthermore, when transactional replication is used this database also stores information regarding each transaction. It is important to note that replication is not turned on by default in MS SQL Server and that the distribution database is hidden from SSMS. Tempdb DatabaseThe Tempdb as the name implies is used to store temporary data and data objects. Examples of this include temp tables and temp store procedures. It is important to note that when using this database all data and data objects are cleared from this database when SQL Server restarts. This database is also used by SQL Server when it is performing some internal operations. Typically, SQL Server uses this database for the purpose of large sort and index operations. Finally, this database is used to store row versions if row versioning or snapsot isolation transactions are being used by SQL Server. Additionally, I would love to hear from others about their experiences using system databases, tables, and objects in a real world environments.

    Read the article

< Previous Page | 317 318 319 320 321 322 323 324 325 326 327 328  | Next Page >