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  • Poor Customer Service Example

    - by MightyZot
    Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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  • Android Actionbar Tabs + Fragments + Service

    - by Vladimir
    So, I have 3 problems with my code: 1) I want that each tab saves its state. So that a TextView shows changed text if it was changed. 2) if I go to Tab2 then to Tab1 I can't see the content of the fragments. Only if I touch on the already selected tab, it shows me the content 3) I can't correctly connect/bind and unbind service to Fragment Text must be changed from Service. Please help, I don't know how I realize my intent. MyActivity.java package com.example.tabs; import android.app.ActionBar; import android.app.ActionBar.Tab; import android.app.Activity; import android.app.ActivityManager; import android.app.ActivityManager.RunningServiceInfo; import android.app.Fragment; import android.app.FragmentTransaction; import android.content.ComponentName; import android.content.Context; import android.content.Intent; import android.content.ServiceConnection; import android.content.SharedPreferences; import android.os.Bundle; import android.os.Handler; import android.os.IBinder; import android.os.Message; public class MyActivity extends Activity { private static String ACTION_BAR_INDEX = "ACTION_BAR_INDEX"; private Tab tTab1; private Tab tTab2; private static MyService.MyBinder myBinder; private static Intent myServiceIntent; private static MyService myService; private TabListener<Tab1> tab1Listener; private TabListener<Tab2> tab2Listener; private static ServiceConnection myConnection = new ServiceConnection() { public void onServiceConnected(ComponentName name, IBinder binder) { myBinder = (MyService.MyBinder) binder; myService = myBinder.getService(); myBinder.setCallbackHandler(myServiceHandler); } public void onServiceDisconnected(ComponentName name) { myService = null; myBinder = null; } }; /** Callbackhandler. */ private static Handler myServiceHandler = new Handler() { public void handleMessage(Message message) { super.handleMessage(message); Bundle bundle = message.getData(); if (bundle != null) { String text = bundle.getString("Text1", ""); if (!text.equals("")) { } } } }; protected void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); setContentView(R.layout.main); myServiceIntent = new Intent(this, MyService.class); bindService(myServiceIntent, myConnection, Context.BIND_AUTO_CREATE); if (!isServiceRunning()) { startService(myServiceIntent); } final ActionBar actionBar = getActionBar(); actionBar.setNavigationMode(ActionBar.NAVIGATION_MODE_TABS); actionBar.setDisplayShowTitleEnabled(false); tTab1 = actionBar.newTab(); tab1Listener = new TabListener<Tab1>(this, R.id.fl_main, Tab1.class); tTab1.setTag("Tab_1"); tTab1.setText("Tab_1"); tTab1.setTabListener(tab1Listener); tTab2 = actionBar.newTab(); tab2Listener = new TabListener<Tab2>(this, R.id.fl_main, Tab2.class); tTab2.setTag("Tab_2"); tTab2.setText("Tab_2"); tTab2.setTabListener(tab2Listener); actionBar.addTab(tTab1, 0); actionBar.addTab(tTab2, 1); } @Override public void onResume() { super.onResume(); SharedPreferences sp = getPreferences(Activity.MODE_PRIVATE); int actionBarIndex = sp.getInt(ACTION_BAR_INDEX, 0); getActionBar().setSelectedNavigationItem(actionBarIndex); } protected void onSaveInstanceState(Bundle outState) { // Save the current Action Bar tab selection int actionBarIndex = getActionBar().getSelectedTab().getPosition(); SharedPreferences.Editor editor = getPreferences(Activity.MODE_PRIVATE).edit(); editor.putInt(ACTION_BAR_INDEX, actionBarIndex); editor.apply(); // Detach each of the Fragments FragmentTransaction ft = getFragmentManager().beginTransaction(); if (tab2Listener.fragment != null) { ft.detach(tab2Listener.fragment); } if (tab1Listener.fragment != null) { ft.detach(tab1Listener.fragment); } ft.commit(); super.onSaveInstanceState(outState); } protected void onRestoreInstanceState(Bundle savedInstanceState) { // Find the recreated Fragments and assign them to their associated Tab // Listeners. tab1Listener.fragment = getFragmentManager().findFragmentByTag(Tab1.class.getName()); tab2Listener.fragment = getFragmentManager().findFragmentByTag(Tab2.class.getName()); // Restore the previous Action Bar tab selection. SharedPreferences sp = getPreferences(Activity.MODE_PRIVATE); int actionBarIndex = sp.getInt(ACTION_BAR_INDEX, 0); getActionBar().setSelectedNavigationItem(actionBarIndex); super.onRestoreInstanceState(savedInstanceState); } public boolean isServiceRunning() { ActivityManager manager = (ActivityManager) getSystemService(Context.ACTIVITY_SERVICE); for (RunningServiceInfo service : manager.getRunningServices(Integer.MAX_VALUE)) { if (MyService.class.getName().equals(service.service.getClassName())) { return true; } } return false; } @Override protected void onDestroy() { super.onDestroy(); unbindService(myConnection); stopService(myServiceIntent); } public static class TabListener<T extends Fragment> implements ActionBar.TabListener { private Fragment fragment; private Activity activity; private Class<T> fragmentClass; private int fragmentContainer; public TabListener(Activity activity, int fragmentContainer, Class<T> fragmentClass) { this.activity = activity; this.fragmentContainer = fragmentContainer; this.fragmentClass = fragmentClass; } public void onTabReselected(Tab tab, FragmentTransaction ft) { if (fragment != null) { ft.attach(fragment); } } public void onTabSelected(Tab tab, FragmentTransaction ft) { if (fragment == null) { String fragmentName = fragmentClass.getName(); fragment = Fragment.instantiate(activity, fragmentName); ft.add(fragmentContainer, fragment, fragmentName); } else { ft.detach(fragment); } } public void onTabUnselected(Tab tab, FragmentTransaction ft) { if (fragment != null) { ft.detach(fragment); } } } } MyService.java package com.example.tabs; import android.app.Service; import android.content.Intent; import android.os.Binder; import android.os.Bundle; import android.os.Handler; import android.os.IBinder; import android.os.Message; public class MyService extends Service { private final IBinder myBinder = new MyBinder(); private static Handler myServiceHandler; public IBinder onBind(Intent intent) { return myBinder; } public int onStartCommand(Intent intent, int flags, int startId) { super.onStartCommand(intent, flags, startId); return START_STICKY; } public void sendMessage(String sText, int id) { Bundle bundle = new Bundle(); bundle.putString("Text" + id, sText); Message bundleMessage = new Message(); bundleMessage.setData(bundle); myServiceHandler.sendMessage(bundleMessage); } public class MyBinder extends Binder { public MyService getService() { return MyService.this; } public void setCallbackHandler(Handler myActivityHandler) { myServiceHandler = myActivityHandler; } public void removeCallbackHandler() { myServiceHandler = null; } } } Tab1.java package com.example.tabs; import android.app.Activity; import android.app.Fragment; import android.content.ComponentName; import android.content.Context; import android.content.Intent; import android.content.ServiceConnection; import android.os.Bundle; import android.os.Handler; import android.os.IBinder; import android.os.Message; import android.view.LayoutInflater; import android.view.View; import android.view.View.OnClickListener; import android.view.ViewGroup; import android.widget.Button; import android.widget.EditText; import android.widget.TextView; public class Tab1 extends Fragment { public static String TAG = Tab1.class.getClass().getSimpleName(); private static TextView tvText; private EditText editText; private static MyService.MyBinder myBinder; private static Intent myServiceIntent; private static MyService myService; private static ServiceConnection myConnection = new ServiceConnection() { public void onServiceConnected(ComponentName name, IBinder binder) { myBinder = (MyService.MyBinder) binder; myService = myBinder.getService(); myBinder.setCallbackHandler(myServiceHandler); } public void onServiceDisconnected(ComponentName name) { myService = null; myBinder = null; } }; /** Callbackhandler. */ private static Handler myServiceHandler = new Handler() { public void handleMessage(Message message) { super.handleMessage(message); Bundle bundle = message.getData(); if (bundle != null) { String text = bundle.getString("Text1", ""); if (!text.equals("")) { tvText.setText(text); } } } }; public View onCreateView(LayoutInflater inflater, ViewGroup container, Bundle savedInstanceState) { View view = inflater.inflate(R.layout.tab1, container, false); tvText = (TextView) view.findViewById(R.id.tv_tab1); editText = (EditText) view.findViewById(R.id.editText1); Button btn1 = (Button) view.findViewById(R.id.btn_change_text_1); btn1.setOnClickListener(new OnClickListener() { public void onClick(View v) { myService.sendMessage(String.valueOf(editText.getText()), 1); } }); return view; } @Override public void onAttach(Activity activity) { super.onAttach(activity); myServiceIntent = new Intent(activity, MyService.class); activity.bindService(myServiceIntent, myConnection, Context.BIND_AUTO_CREATE); } @Override public void onDetach() { super.onDetach(); getActivity().unbindService(myConnection); } } Tab2.java package com.example.tabs; import android.app.Activity; import android.app.Fragment; import android.content.ComponentName; import android.content.Context; import android.content.Intent; import android.content.ServiceConnection; import android.os.Bundle; import android.os.Handler; import android.os.IBinder; import android.os.Message; import android.util.Log; import android.view.LayoutInflater; import android.view.View; import android.view.View.OnClickListener; import android.view.ViewGroup; import android.widget.Button; import android.widget.EditText; import android.widget.TextView; public class Tab2 extends Fragment { public static String TAG = Tab2.class.getClass().getSimpleName(); private static TextView tvText; private EditText editText; private static MyService.MyBinder myBinder; private static Intent myServiceIntent; private static MyService myService; private static ServiceConnection myConnection = new ServiceConnection() { public void onServiceConnected(ComponentName name, IBinder binder) { myBinder = (MyService.MyBinder) binder; myService = myBinder.getService(); myBinder.setCallbackHandler(myServiceHandler); } public void onServiceDisconnected(ComponentName name) { myService = null; myBinder = null; } }; /** Callbackhandler. */ private static Handler myServiceHandler = new Handler() { public void handleMessage(Message message) { super.handleMessage(message); Bundle bundle = message.getData(); if (bundle != null) { String text = bundle.getString("Text1", ""); if (!text.equals("")) { tvText.setText(text); } } } }; public View onCreateView(LayoutInflater inflater, ViewGroup container, Bundle savedInstanceState) { View view = inflater.inflate(R.layout.tab2, container, false); tvText = (TextView) view.findViewById(R.id.tv_tab2); editText = (EditText) view.findViewById(R.id.editText2); Button btn2 = (Button) view.findViewById(R.id.btn_change_text_2); btn2.setOnClickListener(new OnClickListener() { public void onClick(View v) { myService.sendMessage(String.valueOf(editText.getText()), 2); } }); return view; } @Override public void onAttach(Activity activity) { super.onAttach(activity); myServiceIntent = new Intent(activity, MyService.class); activity.bindService(myServiceIntent, myConnection, Context.BIND_AUTO_CREATE); } @Override public void onDetach() { super.onDetach(); getActivity().unbindService(myConnection); } } main.xml <LinearLayout xmlns:android="http://schemas.android.com/apk/res/android" xmlns:tools="http://schemas.android.com/tools" android:id="@+id/main" android:layout_width="match_parent" android:layout_height="match_parent" android:background="@android:color/black" android:orientation="vertical" > </LinearLayout> tab1.xml <LinearLayout xmlns:android="http://schemas.android.com/apk/res/android" xmlns:tools="http://schemas.android.com/tools" android:layout_width="match_parent" android:layout_height="match_parent" android:layout_gravity="center" android:gravity="center" android:orientation="vertical" > <EditText android:id="@+id/editText1" android:layout_width="wrap_content" android:layout_height="wrap_content" android:layout_marginBottom="10dp" android:ems="10" android:inputType="text" > <requestFocus /> </EditText> <Button android:id="@+id/btn_change_text_1" android:layout_width="wrap_content" android:layout_height="wrap_content" android:layout_marginBottom="10dp" android:text="Change text" /> <TextView android:id="@+id/tv_tab1" android:layout_width="wrap_content" android:layout_height="wrap_content" android:text="TAB1\nTAB1\nTAB1" /> </LinearLayout> tab2.xml <LinearLayout xmlns:android="http://schemas.android.com/apk/res/android" xmlns:tools="http://schemas.android.com/tools" android:layout_width="match_parent" android:layout_height="match_parent" android:layout_gravity="center" android:gravity="center" android:orientation="vertical" > <EditText android:id="@+id/editText2" android:layout_width="wrap_content" android:layout_height="wrap_content" android:layout_marginBottom="10dp" android:ems="10" android:inputType="text" > <requestFocus /> </EditText> <Button android:id="@+id/btn_change_text_2" android:layout_width="wrap_content" android:layout_height="wrap_content" android:layout_marginBottom="10dp" android:text="Change text" /> <TextView android:id="@+id/tv_tab2" android:layout_width="wrap_content" android:layout_height="wrap_content" android:layout_marginBottom="10dp" android:text="TAB2\nTAB2\nTAB2" /> </LinearLayout> AndroidManifest.xml <?xml version="1.0" encoding="utf-8"?> <manifest xmlns:android="http://schemas.android.com/apk/res/android" package="com.example.tabs" android:versionCode="1" android:versionName="1.0" > <uses-sdk android:minSdkVersion="15" android:targetSdkVersion="17" /> <application android:allowBackup="true" android:icon="@drawable/ic_launcher" android:label="TabsPlusService" android:theme="@android:style/Theme.Holo" > <activity android:name="com.example.tabs.MyActivity" android:configChanges="orientation|keyboardHidden|screenSize" android:label="TabsPlusService" android:theme="@android:style/Theme.Holo" > <intent-filter> <action android:name="android.intent.action.MAIN" /> <category android:name="android.intent.category.LAUNCHER" /> </intent-filter> </activity> <service android:name=".MyService" android:enabled="true" > </service> </application> </manifest>

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  • .NET SAP Connection Authentication via WEB Service

    - by mehmet6parmak
    Hi, I am trying to connect to a web service served by SAP and i have authentication problem. I simply added the service by right clicking project, selecting add service reference, giving WSDL url for the service and clicking OK.(After clicking ok asked for credentials and i provided them) Then when i tried to call a method from the serviceclien object i got the error message below: The HTTP request is unauthorized with client authentication scheme 'Anonymous'. The authentication header received from the server was 'Basic realm="SAP Web Application Server <hostname>"'. Web Config Related Part: <basicHttpBinding> <binding name="binding" closeTimeout="00:01:00" openTimeout="00:01:00" receiveTimeout="00:10:00" sendTimeout="00:01:00" allowCookies="false" bypassProxyOnLocal="false" hostNameComparisonMode="StrongWildcard" maxBufferSize="65536" maxBufferPoolSize="524288" maxReceivedMessageSize="65536" messageEncoding="Text" textEncoding="utf-8" transferMode="Buffered" useDefaultWebProxy="true"> <readerQuotas maxDepth="32" maxStringContentLength="8192" maxArrayLength="16384" maxBytesPerRead="4096" maxNameTableCharCount="16384" /> <security mode="None"> <transport clientCredentialType="None" proxyCredentialType="None" realm=""> <extendedProtectionPolicy policyEnforcement="Never" /> </transport> <message clientCredentialType="UserName" algorithmSuite="Default" /> </security> </binding> Also, What problems will i face with? I do not want to use SAP .NET Connector. Thanks...

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  • Executing multiple DbCommands in an open connection with Enterprise Library

    - by Lieven Cardoen
    How can you execute multiple DbCommands with one connection? Example: var db = DatabaseFactory.CreateDatabase(); var dbCommand = db.GetSqlStringCommand(InsertCommandText); ... db.ExecuteNonQuery(dbCommand); Now, I want to be able to Execute multiple dbCommands. For instance in pseudo kind of code: var db = DatabaseFactory.CreateDatabase(); var dbCommand1 = db.GetSqlStringCommand(InsertCommandText); ... var dbCommand1 = db.GetSqlStringCommand(InsertCommandText); ... Adding both commands to db Executing them

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  • Sparxsystems Enterprise Architect and issuses/tasks tracking system?

    - by peperg
    We (developement team 4 upto 7 people) use Sparxsystems EA for requirement analysis, modeling etc. Do you know any well-working methods to use EA and some task/issue tracking system like Redmine/Mantis/Trac ? The problem is not to duplicate functionality (there are issues/tasks/changes in Redmine and EA) but to have some user friendly interface (preffered web) to manage tasks and issues. By user-friendly I mean "my tasks" page add effort / time tracking easy "add issue" by everyone (simple bug tracking system) mail notifications

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  • Classic ASP to WCF using the Service Moniker

    - by Jab
    I am trying to consume a WCF logging service from classic ASP without deploy a Com wrapper. I found a method of doing so here. Here is the vb script, simplified. Dim addr addr = "service:mexAddress=""net.pipe://localhost/Services/Logging/LoggingManager/Mex""," _ & "address=""net.pipe://localhost/Services/Logging/LoggingManager/classic/""," _ & "contract=""ILoggingManagerClassic"", contractNamespace=""http://Services.Logging.Classic/""," _ & "binding=""NetNamedPipeBinding_ILoggingManagerClassic"", bindingNamespace=""http://Services.Logging.Classic/""" set objErrorLogger = GetObject(addr) Dim strError : strError = objErrorLogger.LogError("blahblah") This works on Server 2008, but fails with this error on Server 2003. Failed to do mex retrieval:Metadata contains a reference that cannot be resolved: net.pipe://localhost/Services/Logging/LoggingManager/Mex.. Only when running through ASP does it fail, a sample VBS file on the same machine using the same code works fine. I think it may be permission related, but don't know where to begin. Anyone have any ideas? EDIT - let me clarify that the WCF host is a windows service running as NETWORK SERVICE. If this belongs on server fault, a moderator can move it. I have an account there as well.

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  • Dynamic DateTimeRangeValidator using Enterprise Library 4.1?

    - by Toran Billups
    I'm trying to add a range of - 365 days and + 365 days but it appears that using this attribute in EL 4.1 only accepts a special ISO formatted string ... thus I can't simply add a normal string to this validation routine. <DateTimeRangeValidator(DateTime.Now.AddDays(2), DateTime.Now.AddDays(4))> _ I wanted to do something similar to the above - fyi Does anyone know how you can force this attribute to accept this ISO formatted string w/out hand coding this value?

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  • 640 enterprise library caching threads - how?

    - by JohnW
    We have an application that is undergoing performance testing. Today, I decided to take a dump of w3wp & load it in windbg to see what is going on underneath the covers. Imagine my surprise when I ran !threads and saw that there are 640 background threads, almost all of which seem to say the following: OS Thread Id: 0x1c38 (651) Child-SP RetAddr Call Site 0000000023a9d290 000007ff002320e2 Microsoft.Practices.EnterpriseLibrary.Caching.ProducerConsumerQueue.WaitUntilInterrupted() 0000000023a9d2d0 000007ff00231f7e Microsoft.Practices.EnterpriseLibrary.Caching.ProducerConsumerQueue.Dequeue() 0000000023a9d330 000007fef727c978 Microsoft.Practices.EnterpriseLibrary.Caching.BackgroundScheduler.QueueReader() 0000000023a9d380 000007fef9001552 System.Threading.ExecutionContext.runTryCode(System.Object) 0000000023a9dc30 000007fef72f95fd System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) 0000000023a9dc80 000007fef9001552 System.Threading.ThreadHelper.ThreadStart() If i had to give a guess, I'm thinkign that one of these threads are getting spawned for each run of our app - we have 2 app servers, 20 concurrent users, and ran the test approximately 30 times...it's in the neighborhood. Is this 'expected behavior', or perhaps have we implemented something improperly? The test ran hours ago, so i would have expected any timeouts to have occurred already.

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  • Enterprise ASP.NET MVC application architecture

    - by Ben
    I am still trying to figure out the right architecture for a complex ASP.NET MVC web application. I looked in a lot of example code and everywhere it's done differently. I would really appreciate your thoughts on this. Another Question: Would you use Linq to SQL or the Entity Framework? Thanks, -Ben

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  • Enterprise Eclipse Provisioning - Or - How to share your standard Eclipse setup with other developer

    - by nikhil
    We use Eclipse as the IDE for developing all sorts of Java/J2EE applications in our 150 people odd IT department. One of the common problems we have been seeing is that developers download and install different versions of Eclipse and plugins based on their personal likes and dislikes. We have been trying to bring some consistency to this and have standardized on the version and the plugins that developers should be using. So the problem now is how do we distribute this installation to the team. We have zipped the directories and shared it through a shared drive. But I am looking for a better solution using some kind of provisioning tool for Eclipse using which people can install the IDE or get updates. Has anyone faced this problem? What are your solutions to this? How do you ensure a standard Eclipse environment across developers? I found Yoxos as a potential solution to this. Does anyone have any experience with it? Can p2 be used to do this?

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  • Multiple Configuration Sources for Enterprise Library 4.1?

    - by Martijn B
    Hi All, We use the caching and logging application blocks from entlib 4.1. We want to keep the configuration of those two in seperate files. How can we achieve this? It looks like entlib is always using the selectedSource as it configuration. I tried the following: <?xml version="1.0" encoding="utf-8" ?> <configuration> <configSections> <section name="enterpriseLibrary.ConfigurationSource" type="Microsoft.Practices.EnterpriseLibrary.Common.Configuration.ConfigurationSourceSection, Microsoft.Practices.EnterpriseLibrary.Common, Version=4.1.0.0, Culture=neutral, PublicKeyToken=9057346a2b2dcfc8" /> </configSections> <enterpriseLibrary.ConfigurationSource selectedSource="messagesCache"> <sources> <add name="messagesCache" filePath="Configuration\\messagesCache.config" type="Microsoft.Practices.EnterpriseLibrary.Common.Configuration.FileConfigurationSource, Microsoft.Practices.EnterpriseLibrary.Common, Version=4.1.0.0, Culture=neutral, PublicKeyToken=9057346a2b2dcfc8" /> <add name="logging" filePath="Configuration\\logging.config" type="Microsoft.Practices.EnterpriseLibrary.Common.Configuration.FileConfigurationSource, Microsoft.Practices.EnterpriseLibrary.Common, Version=4.1.0.0, Culture=neutral, PublicKeyToken=9057346a2b2dcfc8" /> </sources> </enterpriseLibrary.ConfigurationSource> </configuration> But this doesn't work because the application blocks always use the selectedSource attribute value. Any suggestions woulde be welcome! Gr Martijn

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  • Connecting to a self hosted WCF service from a Flex application - policy issues

    - by James S
    Hello, I am trying to accomplish the following: I wrote a Flex application that is trying to connect to a WCF service hosted on the clients computer. I also wrote a windows forms application for the client to run. This application exposes a self-hosted WCF service that the Flex application is supposed to connect to. This works fine if I'm loading the Flex application from my local IIS. The problem starts when the Flex application is hosted on a different domain. When this occurs, the flash player requires a crossdomain.xml policy file on the clients computer. I also managed to expose the crossdomain.xml on the clients computer using another WCF self-hosted service and WebHttpBinding on the clients computer. This also works fine. My problem is that the flash player requires that the crossdomain.xml or a meta policy file will be in the root directory of the domain. If I used my WCF service to expose something on the root directory of the clients computer I will run over any existing web server capabilities the client has on the computer (such as IIS). I know it's a bit complicated scenario, but any help would be appreciated. Thanks!

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  • Log to rolling CSV file with Enterprise Library

    - by Tinminator
    Need logging to: Rolling file, to avoid 1 big log file. CSV format for easier look up. I can see EntLib (5.0) have Microsoft.Practices.EnterpriseLibrary.Logging.TraceListeners.RollingFlatFileTraceListener to log to rolling log file. To make the log entries look like a CSV row, I can change the Logging.Formatters.TextFormatter.Template to put double quote around the values. Also change the Listener's Footer and Header to nothing, so they won't be output. Under normal circumstance, this would give me a well formed CSV file. However if a token value in the Template contain double quote, this would not be escaped, hence the log file become an invalid CSV file. Is there any way to resolve this? Is there any alternative solutions to this problem?

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  • Enterprise library Validation block and rulesets

    - by user102533
    I am using Rulesets on a type that looks like this: public class Salary { public decimal HourlyRate { get; set; } [ValidHours] //Custom validator public int NumHours { get; set; } [VerifyValidState(Ruleset="State")] //Custom validator with ruleset public string State { get; set; } } Due to business requirements, I'd need to first validate the ruleset "State" and then validate the entire business entity public void Save() { ValidationResults results = Validation.Validate(salary, "State"); //Check for validity //Now run the validation for ALL rules including State ruleset ValidationResults results2 = Validation.Validate(salary); //Does not run the ruleset marked with "State" } How do I accomplish what I am trying to do?

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  • First run notepad with my.cfg and only then start the service

    - by Viv Coco
    Hi all, I install along with my application: 1) a service that starts and stops my application as needed 2) a conf file that contains actually the user data and that will be shown to the user to modify as needed (I give the user the chance to change it by running notepad.exe with my conf file during installing) The problem is that in my code the service I install starts before the user had the chance to modify the conf file. What I would like is: 1) first the user gets the chance to change the conf file (run notepad.exe with the conf file) 2) only afterward start the service <Component Id="MyService.exe" Guid="GUID"> <File Id="MyService.exe" Source="MyService.exe" Name="MyService.exe" KeyPath="yes" Checksum="yes" /> <ServiceInstall Id='ServiceInstall' DisplayName='MyService' Name='MyService' ErrorControl='normal' Start='auto' Type='ownProcess' Vital='yes'/> <ServiceControl Id='ServiceControl' Name='MyService' Start='install' Stop='both' Remove='uninstall'/> </Component> <Component Id="my.conf" Guid="" NeverOverwrite="yes"> <File Id="my.cfg" Source="my.cfg_template" Name="my.cfg" KeyPath="yes" /> </Component> [...] <Property Id="NOTEPAD">Notepad.exe</Property> <CustomAction Id="LaunchConfFile" Property="NOTEPAD" ExeCommand="[INSTALLDIR]my.cfg" Return="ignore" Impersonate="no" Execute="deferred"/> <!--Run only on installs--> <InstallExecuteSequence> <Custom Action='LaunchConfFile' Before='InstallFinalize'>(NOT Installed) AND (NOT UPGRADINGPRODUCTCODE)</Custom> </InstallExecuteSequence> What am I doing wrong in the above code and how could I change it in order to achieve what I need? (first run notepad with my conf file and then start the service). TIA, Viv

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  • Adventures on Enterprise Library 5.0: Who moved my cheese (namespace)

    - by Junior Mayhé
    Jesus, Krishna, Budda! I've migrated to EntLib 5.0, but classes like ISymmetricCryptoProvider are not recognized anymore. Funny to say that Data, Logging and other blocks are working compiling fine. Here's the problematic class: using System; using System.Collections.Generic; using System.Text; using Microsoft.Practices.EnterpriseLibrary.Common.Configuration;//-->it's not working anymore using Microsoft.Practices.EnterpriseLibrary.Security.Cryptography;//-->it's not working anymore namespace MyClassLibrary.Security.EnterpriseLibrary { public sealed class Crypto { public static ISymmetricCryptoProvider MyProvider { get { //IConfigurationSource is not recognized either, neither SystemConfigurationSource IConfigurationSource cs = new SystemConfigurationSource(); SymmetricCryptoProviderFactory scpf = new SymmetricCryptoProviderFactory(cs); ISymmetricCryptoProvider p = scpf.CreateDefault(); return p; } } The references are fine on project too. I really don't know why this particular project it's causing too many trouble on VS2010! Older references were deleted, project was cleaned, rebuilt, but can't make it compile :-( The references are: Microsoft.Practices.EnterpriseLibrary.Common Microsoft.Practices.EnterpriseLibrary.Logging Microsoft.Practices.EnterpriseLibrary.Logging.Database Microsoft.Practices.EnterpriseLibrary.Security Microsoft.Practices.EnterpriseLibrary.Security.Cryptography Why some namespaces can be found while others can't?

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  • Decimal rounding strategies in enterprise applications

    - by Sapphire
    Well, I am wondering about a thing with rounding decimals, and storing them in DB. Problem is like this: Let's say we have a customer and a invoice. The invoice has total price of $100.495 (due to some discount percentage which is not integer number), but it is shown as $100.50 (when rounded, just for print on invoice). It is stored in the DB with the price of $100.495, which means that when customer makes a deposit of $100.50 it will have $0.005 extra on the account. If this is rounded, it will appear as $0, but after couple of invoices it would keep accumulating, which would appear wrong (although it actually is not). What is best to do in this case. Store the value of $100.50, or leave everything as-is?

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  • Enterprise library not responding.

    - by Costa
    Hi I spent a day trying to make Ent Lib Logging work and log anything into database or event log, I have a web application and console application withe the same Ent Lib config, only the console is capable to log into the Event Log, I tried everything with permissions, but I don't know what exactly I am doing, which services should have what, It does not work!! HELP This is the config file which is automatically generated from Ent Lib utility and it works only on App.config, not on web.config <loggingConfiguration name="Logging Application Block" tracingEnabled="true" defaultCategory="General" logWarningsWhenNoCategoriesMatch="true" revertImpersonation="false"> <listeners> <add source="Logger" formatter="Text Formatter" log="Application" machineName="" listenerDataType="Microsoft.Practices.EnterpriseLibrary.Logging.Configuration.FormattedEventLogTraceListenerData, Microsoft.Practices.EnterpriseLibrary.Logging, Version=4.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" traceOutputOptions="None" filter="All" type="Microsoft.Practices.EnterpriseLibrary.Logging.TraceListeners.FormattedEventLogTraceListener, Microsoft.Practices.EnterpriseLibrary.Logging, Version=4.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" name="Formatted EventLog TraceListener" /> </listeners> <formatters> <add template="Timestamp: {timestamp}&#xD;&#xA;Message: {message}&#xD;&#xA;Category: {category}&#xD;&#xA;Priority: {priority}&#xD;&#xA;EventId: {eventid}&#xD;&#xA;Severity: {severity}&#xD;&#xA;Title:{title}&#xD;&#xA;Machine: {machine}&#xD;&#xA;Application Domain: {appDomain}&#xD;&#xA;Process Id: {processId}&#xD;&#xA;Process Name: {processName}&#xD;&#xA;Win32 Thread Id: {win32ThreadId}&#xD;&#xA;Thread Name: {threadName}&#xD;&#xA;Extended Properties: {dictionary({key} - {value}&#xD;&#xA;)}" type="Microsoft.Practices.EnterpriseLibrary.Logging.Formatters.TextFormatter, Microsoft.Practices.EnterpriseLibrary.Logging, Version=4.1.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" name="Text Formatter" /> </formatters> <categorySources> <add switchValue="All" name="General"> <listeners> <add name="Formatted EventLog TraceListener" /> </listeners> </add> </categorySources> <specialSources> <allEvents switchValue="All" name="All Events" /> <notProcessed switchValue="All" name="Unprocessed Category" /> <errors switchValue="All" name="Logging Errors &amp; Warnings"> <listeners> <add name="Formatted EventLog TraceListener" /> </listeners> </errors> </specialSources> </loggingConfiguration> thanks

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  • VB app to web service

    - by brandon
    I know very little about web service but I assumed it would be the solution I was looking for. Basically I made an application in VB that I want to be ubiquitous for a lack of a better word. I need it to receive requests from multiple users and respond all at once. I was told "technically if you write a webservice you can provide as many results back to users as are connected." Maybe there is another solution for me that will give me the results I want. Here is an example of what I'm trying to do. Lets say I make an application in VB that does math. I now make a website. My website allows for a person to input 1 + 1 they click submit and my website then connects to my VB application running on my server listening for a request. It accepts the request from my website, and then it solves the math problem and returns the answer back to the website "1 + 1 = 2" That is only an example of the type of thing I need. My problem is that I can't have multiple people visiting my website all connecting to that same application running on my server so somehow I need the application to be where it can be accessed by multiple users. I was told a web service would be the answer but if there is another solution I'd like to know. If the only solution is a web service, then how can I manage to either convert the VB app to a web service? Can I have to convert the app to asp.net or some other language? Is there an easier option?

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