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• Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

  - by Tuula Fai

  The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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• Sweden Azure Group with Michele Laroux Bustamente &amp; Maartin Balliauw Thursday 22nd May

  - by Alan Smith

  Originally posted on: http://geekswithblogs.net/asmith/archive/2014/05/19/156418.aspxSweden Azure Group (SWAG) has the privilege of welcoming Michele Laroux Bustamente and Maartin Balliauw to present sessions at our meeting this Thursday. Michele and Maartin are two of the world’s leading experts in Cloud Computing and Azure, and will be taking time out from their busy schedules to share their ideas with us, and answer any questions. Knowit Stockholm are kindly hosting the event at their offices, and providing food and refreshments. It should be a great evening. You can register for the event here. Azure Q & A - Michele Leroux Bustamante In this interactive Q & A session Michele Leroux Bustamante will be on hand to share her wealth of experience on Azure related issues. If you are new to Azure and wanting some tips to get started, or an experienced developer needing to negotiate the legal and political protocols related to Cloud Computing Michele will have been there, done that, and be willing to share her experiences. This session will be entirely driven by that attendees, so please come prepared with questions. Reducing latency on the web with the Windows Azure CDN – Maarten Balliauw Serving up content on the Internet is something our web sites do daily. But are we doing this in the fastest way possible? How are users in faraway countries experiencing our apps? Why do we have three webservers serving the same content over and over again? In this session, we’ll explore the Windows Azure Content Delivery Network or CDN, a service which makes it easy to serve up blobs, videos and other content from servers close to our users. We’ll explore simple file serving as well as some more advanced, dynamic edge caching scenarios. Michele Leroux Bustamante Michele Leroux Bustamante is CIO at Solliance (solliance.net), cofounder of Snapboard (snapboard.com), and is recognized as a Microsoft Regional Director and MVP. Michele is a thought leader with over 20 years specializing in building scalable and secure end-to-end system design, identity and access management, and cloud computing technologies – for companies of all sizes. In recent years Michele has also helped launch several startup business ventures and has been a mentor to startups in several accelerator programs – providing both technical and business guidance. Michele shares her experiences through presentations and keynotes all over the world, and has been publishing regularly in technology journals. Maarten Balliauw Maarten Balliauw is a Technical Evangelist at JetBrains. His interests are all web: ASP.NET MVC, PHP and Windows Azure. He’s a Microsoft Most Valuable Professional (MVP) for Azure and an ASPInsider. He has published many articles in both PHP and .NET literature such as MSDN magazine and PHP architect. Maarten is a frequent speaker at various national and international events such as MIX (Las Vegas), TechDays, DPC, …

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• Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

  - by Richard Lefebvre

  At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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• The Nine Cs of Customer Engagement

  - by Michael Snow

  Avoid Social Media Fatigue - Learn the 9 C's of Customer Engagement inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- Have We Hit a Social-Media Plateau? In recent years, social media has evolved from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value. Yet, time is running out for businesses to make the most out of this channel. This isn’t a warning. It’s a fact. Join leading industry analyst R “Ray” Wang as he explains how to apply the nine Cs of engagement to strengthen customer relationships. Learn: How to overcome social-media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement Register for the eighth Webcast in the Social Business Thought Leaders series today. Register Now Thurs., Sept. 20, 2012 10 a.m. PT / 1 p.m. ET Presented by: R “Ray” Wang Principal Analyst and CEO, Constellation Research Christian Finn Senior Director, Product Management Oracle Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement SEV100103386 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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• The Other Side of XBRL

  - by john.orourke(at)oracle.com

  With the United States SEC's mandate for XBRL filings entering its third year, and impacting over 7000 additional companies in 2011, there's a lot of buzz in the industry about how companies should address the new reporting requirements.  Should they outsource the XBRL tagging process to a third party publisher, handle the process in-house with a bolt-on XBRL tool, or should they integrate XBRL tagging with the financial close and reporting process?  Oracle is recommending the latter approach, in fact  here's a link to a recent webcast that I did with CFO.com on this topic: http://www.cfo.com/webcasts/index.cfm/l_eventarchive/14548560 But production of XBRL-based filings is only half of the story. The other half is consumption of XBRL by regulators, academics, financial analysts and investors.  As I mentioned in my December article on the XBRL US conference, the feedback from these groups is that they are not really leveraging XBRL for analysis of companies due to a lack of tools and historic XBRL-based data on public companies.   The good news here is that the historic data problem is getting better as large, accelerated filers enter their third year of XBRL filings.  And the situation is getting better on the reporting and analysis tools side of the equation as well - and Oracle is leading the way. In early January, Oracle released the Oracle XBRL Extension for Oracle Database 11g.  This is a "no cost option" on top of the latest Oracle Database 11.2.0.2.0 release. With this added functionality organizations will have the ability to create one or more back-end XBRL repositories based on Oracle Database, which provide XBRL storage and query-ability with a set of XBRL-specific services.  The XBRL Extension to Oracle XML DB integrates easily with Oracle Business Intelligence Suite Enterprise Edition (OBIEE) for analytics and with interactive development environments (IDEs) and design tools for creating and editing XBRL taxonomies. The Oracle XBRL Extension to Oracle Database 11g should be attractive to regulators, stock exchanges, universities and other organizations that need to collect, analyze and disseminate XBRL-based filings.  It should also be attractive to organizations that produce XBRL filings, and need a way to store and compare their own XBRL-based financial filings to those of their peers and competitors. If you would like more information, here's a link to a web page on the Oracle Technology Network with the details about Oracle XBRL Extension for Oracle Database 11g, including data sheet, white paper, presentation, demos and other information: http://www.oracle.com/technetwork/database/features/xmldb/index-087631.html

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• The Use-Case Driven Approach to Change Management

  - by Lauren Clark

  In the third entry of the series on OUM and PMI’s Pulse of the Profession, we took a look at the continued importance of change management and risk management. The topic of change management and OUM’s use-case driven approach has come up in few recent conversations. So I thought I would jot down a few thoughts on how the use-case driven approach aids a project team in managing the project’s scope. The use-case model is one of several tools in OUM that is used to establish and manage the project's scope.  Because a use-case model can be understood by both business and IT project team members, it can serve as a bridge for ongoing collaboration as well as a visual diagram that encapsulates all agreed-upon functionality. This makes it a vital artifact in identifying changes to the project’s scope. Here are some of the primary benefits of using the use-case model as part of the effort for establishing and managing project scope: The use-case model quickly communicates scope in a straightforward manner. All project stakeholders can have a common foundation for the decisions regarding architecture and design and how they relate to the project's objectives. Once agreed upon, the model can be put under change control and any updates to the model can then be quickly identified as potentially affecting the project’s scope.  Changes requested or discovered later in the project can be analyzed objectively for their impact on project's budget, resources and schedule. A modular foundation for the design of the software solution can be established in Elaboration.  This permits work to be divided up effectively and executed in so that the most important and riskiest use-cases can be tackled early in the project. The use-case model helps the team make informed decisions about implementation priorities, which allows effective allocation of limited project resources.  This is very helpful in not only managing scope, but in doing iterative and incremental planning which relies heavily on the ability to identify project priorities. Bottom line is that the use-case model gives the project team solid understanding of scope early in the project.  Combine this understanding with effective project management and communication and you have an effective tool for reducing the risk of overruns in budget and/or time due to out of control scope changes. Now that you’ve had a chance to read these thoughts on the use-case model and project scope, please let me know your feedback based on your experience.

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• ArchBeat Link-o-Rama for 2012-06-05

  - by Bob Rhubart

  Why is enterprise software often so complicated? | Rajesh Raheja rraheja.wordpress.com Rajesh Raheja shares "a few examples of requirements that lead to creation of complex platform infrastructures that up the complex enterprise software." Educause Top-Ten IT Issues - the most change in a decade or more | Cole Clark blogs.oracle.com Cole Clark discusses why "higher education IT must change in order to fully realize the potential for transforming the institution, and therefore it's people must learn new skills, understand and accept new ways of solving problems, and not be tied down by past practices or institutional inertia." Oracle VM RAC template - what it took | Wim Coekaerts blogs.oracle.com Wim Coekaerts shares an example that shows how easy it is to deploy a complete Oracle RAC cluster with Oracle VM. Oracle Cloud and Oracle Platinum Services Announcements oracle.com Featuring Larry Ellison and Mark Hurd. Wednesday, June 06, 2012. 1:00 p.m. PT – 2:30 p.m. PT Creating an Oracle Endeca Information Discovery 2.3 Application Part 1 : Scoping and Design | Mark Rittman www.rittmanmead.com Oracle ACE Director Mark Rittman launches a new series that dives into "the various stages in building a simple Oracle Endeca Information Discovery application, using the recent Endeca Information Discovery 2.3 release." Introducing Decision Tables in the SOA Suite 11g | Lucas Jellama technology.amis.nl Oracle ACE Director Lucas Jellema demonstrates how "the decision table can be put to good use to implement the business logic behind the classical game of Rock, Paper and Scissors." Application integration: reorganise, recycle, repurpose | Andrew Clarke radiofreetooting.blogspot.com "Integration is a topic which is in everybody's baliwick," says Oracle ACE Andrew Clarke. "The business people want to get the best value from their existing IT investments. The architects need to understand the interfaces between the silos and across the layers. The developers have to implement it." Using XA Transactions in Coherence-based Applications | Jonathan Purdy blogs.oracle.com Purdy shares "a few common approaches when integrating Coherence into applications via the use of an application server's transaction manager." Thought for the Day "The difficulty lies, not in the new ideas, but in escaping from the old ones..." — John Maynard Keynes (June 5, 1883 - April 4, 1946) Source: Quotations Page

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• Manic Monday - More OpenWorld Solaris Sessions: Developers, Cloud, Customer Insights, Hardware Optimization

  - by Larry Wake

  We're overflowing with Monday sessions; literally more than one person can take in. Learn more about what's new in Oracle Solaris Studio, hear about the latest x86 and SPARC hardware optimizations, get some insights on cloud deployment strategies, and find out from your peers what they're doing with Oracle Solaris. If you're an OpenWorld attendee, go to to Schedule Builder to guarantee your space in any session or lab. See yesterday's blog post and the "Focus on Oracle Solaris" guide for even more sessions. Monday, October 1st: 10:45 AM - Maximizing Your SPARC T4 Oracle Solaris Application Performance(CON6382,  Marriott Marquis - Golden Gate C3) Hear how customers and commercial software partners have reached peak performance on SPARC T4 servers and engineered systems with Oracle Solaris Studio and its latest tools for analyzing, reporting, and improving runtime performance: Autoparallelizing, high-performance compilers Performance Analyzer (used to find performance hotspots) Thread Analyzer (to expose data races and deadlocks) Code Analyzer (used to discover latent memory corruption issues) 10:45 Cloud Formation: Implementing IaaS in Practice with Oracle Solaris(CON8787, Moscone South 302) Decisions, decisions--at the same time, we've got a session that covers why Oracle Solaris is the ideal OS for public or private clouds, IaaS or PaaS, with built-in features for elastic infrastructure, unrivaled security, superfast installation and deployment, nonstop availability, and crystal-clear observability. This session will include a customer study on how Oracle Solaris is used in the cloud today to implement the Oracle stack. 12:15 PM - Customer Insight: Oracle Solaris on Oracle Exadata, Oracle Exalogic, and SPARC SuperCluster(CON8760, Moscone South 270) Hear from customers what benefits they have realized from using the Oracle stack on Oracle Exadata and Oracle’s SPARC SuperCluster and from using Oracle Solaris on those engineered systems, taking advantage of built-in lightweight OS virtualization (Zones), enterprise reliability and scale, and other key features. 1:45 PM - Case Study: Mobile Tornado Uses Oracle Technology for Better RAS and TCO?(CON4281, Moscone West 2005) Mobile Tornado develops and markets instant communication platforms, replacing traditional radio networks with cellular networks. Its critical concern is uptime. Find out how they've used Oracle Solaris, Netra SPARC T4, and Oracle Solaris Cluster, including Oracle Solaris ZFS and Zones, for their Oracle Database deployments to improve reliability and drive down cost. 3:15 PM - Technical Panel: Developing High Performance Applications on Oracle Solaris(CON7196, Marriott Marquis - Golden Gate C2) Engineers from the Oracle Solaris, Oracle Database, and Oracle Tuxedo development teams, and Oracle ISV Engineering discuss how they develop high-performance enterprise applications that take advantage of Oracle's SPARC and x86 servers, with Oracle Solaris Studio and new Oracle Solaris 11 features. Topics will include developer tools, parallel frameworks, best practices, and methodologies, as well as insights and case studies on parallelizing and optimizing application performance on Oracle Solaris. Bring your best questions! 3:15 PM -  x86 Power Management with Oracle Solaris: Current State, Opportunities, and Future(CON6271, Moscone West 2012) Another option for this time slot: learn about how Intel Xeon and Oracle Solaris work together to reduce server power consumption. This presentation addresses some of the recent power management improvements in Oracle Solaris, opportunities to further improve energy efficiency, and some future directions for Oracle Solaris power management.

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• Revenue Recognition: Performance Obligation Pass a Hurdle

  - by Theresa Hickman

  I met up with Seamus Moran, our resident accounting expert, to get his thoughts about the latest happenings with IFRS. Last week, on March 13,  the comment period on the FASB and IASB exposure draft “Revenue From Contracts with Customers” closed.  FASB and IASB have just over 20 comment letters – a very small number.  The implication is that that the exposure draft does reflect general acceptance, and therefore will be published as both a US and Internationally Generally Accepted Accounting Standard. At a recent conference call, FASB and IASB expected to complete their report to both Boards on the comments by early summer, complete their deliberation of the comments by the fall and draft the final standard text by late this year. It is assumed the concept of Performance Obligations would become US GAAP and IFRS in place of the existing standards.  They confirmed that all existing US GAAP and IFRS guidelines would be withdrawn, and that they were in dialogue with the SEC on withdrawing the SEC guidelines on the revenue issue as well.The open question is when will Performance Obligations become effective?  The Boards have said that they would like this Revenue Recognition standard and the the Lease Accounting standard to be effective at the same time because what isn’t either insurance, interest, or a lease is a revenue arrangement.  However, ascertaining what is generally acceptable in respect of Leases is proving a little elusive, and the Boards have recently diverged a little on the P&L side of the accounting (although both are in agreement that there will be no off-balance sheet leases).  It is therefore likely that the Lease standard might be delayed. One wonders if the Boards will  define effectivity of the Revenue standard independently of the Lease standard or if they will stick with their resolve to make them co-effective.  The Boards have also said that neither standard will be effective before June 2015.Here is the gist of the new Revenue Recognition principle and the steps to apply it:Recognize revenue to depict the transfer of goods or services in an amount that reflects the consideration expected to be entitled in exchange for those goods and services.Steps to apply the core principles: Identify the contract with the customer Identify the separate performance obligations Determine the transaction price Allocate the the transaction price Recognize Revenue when a performance obligation is satisfied  

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• Driving Growth through Smarter Selling

  - by Samantha.Y. Ma

  With the proliferation of social media and mobile technologies, the world of selling and buying has drastically changed, as buyers now have access to more information than they did in the past. In fact, studies have shown that buyers complete 60 percent of the buying process before they even engage with a salesperson. The old models of selling no longer work effectively; and the new way of selling is driven by customer insights. To succeed, sales need to be proactive, not reactive. They need to engage with the customer early, sometimes even before the customer’s needs are fully understood. In fact, the best sales reps prescribe a solution that the customer doesn't even know they need, often by leveraging social media to listen, engage and collaborate with peers. And they fully tap into the power of analytics and data to drive results.  Let’s look at some stats regarding challenges facing sales today. According to recent studies, sales reps spend 78 percent of their time doing administrative things -- such as planning, searching for information, data entry -- and only 22 percent of the time actually selling. Furthermore, 40 percent of B2B sales reps miss their quota, and only 3 percent of companies can say with confidence that their forecasts are “always accurate.” How do you drive growth in this modern day and age? It's not just getting your sales teams to work harder; it's helping them work smarter and providing them with a solution they want to use, on the device(s) they already know, giving them critical insights and tools to be more productive, increase win rates, and close deals faster. Oracle Sales Cloud was designed to do exactly that. It enables smarter selling that allows reps to sell more, managers to know more, and companies to grow more.  Let’s face it—if all CRM solutions worked well, sales executives wouldn’t be having the same headaches as they had in the past. Join Oracle’s Thomas Kurian and Doug Clemmans on Tuesday, October 22 as they explain: • How today’s sales processes have rendered many CRM systems obsolete • The secrets to smarter selling, leveraging mobile, social, and big data • How Oracle Sales Cloud enables smarter selling—as proven by Oracle and its customers Take the first step down the path toward smarter selling. With Oracle Sales Cloud, reps sell more, managers know more, and companies grow more.

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• Access Offline or Overloaded Webpages in Firefox

  - by Asian Angel

  What do you do when you really want to access a webpage only to find that it is either offline or overloaded from too much traffic? You can get access to the most recent cached version using the Resurrect Pages extension for Firefox. The Problem If you have ever encountered a website that has become overloaded and unavailable due to sudden popularity (i.e. Slashdot, Digg, etc.) then this is the result. No satisfaction to be had here… Resurrect Pages in Action Once you have installed the extension you can add the Toolbar Button if desired…it will give you the easiest access to Resurrect Pages. Or you can wait for a problem to occur when trying to access a particular website and have it appear as shown here. As you can see there is a very nice selection of cache services to choose from, therefore increasing your odds of accessing a copy of that webpage. If you would prefer to have the access attempt open in a new tab or window then you should definitely use the Toolbar Button. Clicking on the Toolbar Button will give you access to the popup window shown here…otherwise the access attempt will happen in the current tab. Here is the result for the website that we wanted to view using the Google Listing. Followed by the Google (text only) Listing. The results with the different services will depend on how recently the webpage was published/set up. View Older Versions of Currently Accessible Websites Just for fun we decided to try the extension out on the How-To Geek website to view an older version of the homepage. Using the Toolbar Button and clicking on The Internet Archive brought up the following page…we decided to try the Nov. 28, 2006 listing. As you can see things have really changed between 2006 and now…Resurrect Pages can be very useful for anyone who is interested in how websites across the web have grown and changed over the years. Conclusion If you encounter a webpage that is offline or overloaded by sudden popularity then the Resurrect Pages extension can help you get access to the information that you need using a cached version. Links Download the Resurrect Pages extension (Mozilla Add-ons) Similar Articles Productive Geek Tips Remove Colors and Background Images in WebpagesGet Last Accessed File Time In Ubuntu LinuxCustomize the Reading Format for Webpages in FirefoxGet Access to 100+ URL Shortening Services in FirefoxAccess Cached Versions of Webpages When a Website is Down TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips VMware Workstation 7 Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Enable or Disable the Task Manager Using TaskMgrED Explorer++ is a Worthy Windows Explorer Alternative Error Goblin Explains Windows Error Codes Twelve must-have Google Chrome plugins Cool Looking Skins for Windows Media Player 12 Move the Mouse Pointer With Your Face Movement Using eViacam

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• Emaroo 1.4.0 Released

  - by WeigeltRo

  Emaroo is a free utility for browsing most recently used (MRU) lists of various applications. Quickly open files, jump to their folder in Windows Explorer, copy their path - all with just a few keystrokes or mouse clicks. tl;dr: Emaroo 1.4.0 is out, go download it on www.roland-weigelt.de/emaroo   Why Emaroo? Let me give you a few examples. Let’s assume you have pinned Emaroo to the first spot on the task bar so you can start it by hitting Win+1. To start one of the most recently used Visual Studio solutions you type Win+1, [maybe arrow key down a few times], Enter This means that you can start the most recent solution simply by Win+1, Enter What else? If you want to open an Explorer window at the file location of the solution, you type Ctrl+E instead of Enter.   If you know that the solution contains “foo” in its name, you can type “foo” to filter the list. Because this is not a general purpose search like e.g. the Search charm, but instead operates only on the MRU list of a single application, you usually have to type only a few characters until you can press Enter or Ctrl+E.   Ctrl+C copies the file path of the selected MRU item, Ctrl+Shift+C copies the directory If you have several versions of Visual Studio installed, the context menu lets you open a solution in a higher version.   Using the context menu, you can open a Visual Studio solution in Blend. So far I have only mentioned Visual Studio, but Emaroo knows about other applications, too. It remembers the last application you used, you can change between applications with the left/right arrow or accelerator keys. Press F1 or click the Emaroo icon (the tab to the right) for a quick reference. Which applications does Emaroo know about? Emaroo knows the MRU lists of Visual Studio 2008/2010/2012/2013 Expression Blend 4, Blend for Visual Studio 2012, Blend for Visual Studio 2013 Microsoft Word 2007/2010/2013 Microsoft Excel 2007/2010/2013 Microsoft PowerPoint 2007/2010/2013 Photoshop CS6 IrfanView (most recently used directories) Windows Explorer (directories most recently typed into the address bar) Applications that are not installed aren’t shown, of course. Where can I download it? On the Emaroo website: www.roland-weigelt.de/emaroo Have fun!

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• How can I fix broken i915 drivers for Intel GPUs?

  - by Alen Mujezinovic

  I've got troubles getting the i915 drivers to work correctly on my laptop (HP Pavilion DM4 2101ea). Specifically, the laptop screen goes black and stays black after the splash graphic when booting both from USB key and from harddrive. To get anything on to the display after the splash screen I have to boot either with acpi=off nomodeset i915.modeset=0 I'd rather not turn ACPI off because I like my fans spinning and nomodeset is a bit overkill, so for now I'm booting with i915.modeset=0. Unfortunately, this turns off KMS and my current maximum resolution on the laptop screen is fixed to 1024x768 instead of its real capability. When not setting any of the above boot flags and I plug in an external monitor, the external monitor works fine. When booting with the flags, the external monitor works fine too, but can only do 1024x768 and can't do anything else than mirroring the laptop display. I did upgrade the i915 drivers from 2.17 that ship with Precise to 2.19 which are the most recent ones but without luck of getting anything to display. Here's my lspci output: 00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09) 00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09) 00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04) 00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05) 00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05) 00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5) 00:1c.2 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 3 (rev b5) 00:1c.4 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 5 (rev b5) 00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05) 00:1f.0 ISA bridge: Intel Corporation HM65 Express Chipset Family LPC Controller (rev 05) 00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller (rev 05) 00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05) 01:00.0 Network controller: Broadcom Corporation BCM4313 802.11b/g/n Wireless LAN Controller (rev 01) 02:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5116 PCI Express Card Reader (rev 01) 08:00.0 Ethernet controller: Atheros Communications Inc. AR8151 v2.0 Gigabit Ethernet (rev c0) Here's lshw -C video *-display UNCLAIMED description: VGA compatible controller product: 2nd Generation Core Processor Family Integrated Graphics Controller vendor: Intel Corporation physical id: 2 bus info: pci@0000:00:02.0 version: 09 width: 64 bits clock: 33MHz capabilities: msi pm vga_controller bus_master cap_list configuration: latency=0 resources: memory:c0000000-c03fffff memory:b0000000-bfffffff ioport:4000(size=64) Both outputs are generated after booting with i915.modeset=0. Here's a complete Xorg.log file from a boot into a black screen: https://gist.github.com/479ce06454e47d6123e1 The graphics card is a Intel HD 3000 integrated GPU. I've never had problems with Intel hardware on Ubuntu before so this is very surprising. If you could provide a method to make i915 work, suggest alternative drivers a way to boot with i915.modeset=0 but higher resolutions and KMS on or explain what is happening and how to fix it I'll give you an answer badge. :) Thanks

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• What Counts for a DBA: Passion

  - by drsql

  One of my first questions, when interviewing for a DBA/Programmer position, is always: “Why do you want this job?” The answers I receive range from cheesy hyperbole (“I want to enhance your services with my vast knowledge”) to deadpan realism (“I have N kids who all have a hole in the front of their face where food goes"). Both answers are fine in their own way, at least displaying some self-confidence, humour and honesty, but once in a while, I'll hear the answer that is music to me ears... “I LOVE DATABASES!” Whenever I hear it, my nerves tingle in hopeful anticipation; have I found someone for whom working with database isn't just a job, but a passion? Inevitably, I'm often disappointed. What initially seemed like passion turns out to be rather shallow enthusiasm; the person is enthusiastic about working with databases in the same way he or she might be about eating a bag of Cajun spiced kettle chips; enjoyable, but not something to think about too deeply or take too seriously. Enthusiasm comes, and enthusiasm goes. I've seen countless technical forum users burst onto the scene in a blaze of frantic question-answering, only to fade away within days, never to be heard from again. Passion, however, is more of a longstanding commitment. The biographies of the great technologists and authors of the recent past are full of the sort of passion and engrossment that lead a person to write a novel non-stop for a fortnight with no sleep and only dog food to eat (Philip K. Dick), or refuse to leave the works of the first tunnel under the Thames, even though it was flooded (Brunel). In a similar (though more modest) way, my passion for working with databases has led me to acts that might cause someone for whom it was "just a job" to roll their eyes in disbelief. Most evenings you're more likely to find me reading a database book than watching TV. I've spent hundreds of hours of my spare time writing blogs and articles (some of which are only read by tens of people); I've spent hundreds of dollars travelling to conferences, paying my own flight and hotel expenses, so that I can share a little of what I know, and mix with some like-minded people. And I know I'm far from alone in this, in the SQL Server community. Passion isn't everything, of course, and it isn't always accompanied by any great skill, but in almost every case, that skill can be cultivated over time. If you are doing what you are passionate about, work turns into more than just a way to feed your kids; it becomes your hobby, entertainment, and preoccupation. And it is this passion that gives a DBA the obsessive stubbornness, the refusal to be beaten by even the most difficult problem, which is often so crucial. A final word of warning though: passion without limits can turn weird. Never let it get in the way of your wife, kids, bills, or personal hygiene.

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• Can working exclusively with niche apps or tech hurt your career in software development? How to get out of the cycle? [closed]

  - by Keoma

  I'm finding myself in a bit of a pickle. I've been at a pretty comfortable IT group for almost a decade. I got my start here working on web development, mostly CRUD, but have demonstrated the ability to figure out more complex problems. I'm not a rock star, but I have received many compliments on my programming aptitude, and technologists and architects have commented on my ability to pick things up (for example, I recently learned a very popular web framework that shall remain nameless since I don’t want to be identified). My problem is that, over time, my responsibilities have been shifting towards work such as support or ‘development’ with some rather niche products (afraid to mention here due to potential for being identified). Some of this work, if it includes anything resembling coding, is very menial scripting in languages such as Powershell or VBScript. The vast majority of the time, however, a typical day consists of going back and forth with the product’s vendor support to send them logs and apply configuration changes or patches they recommend. I’m basically starved for some actual software development. However, even though I’m more than capable of doing that development work (and actually do a much better job at it than anything else), our boss is more interested in the kind of work I mentioned above, her reasoning being that since no one else in the organization wants to do it, it must mean job security. This has been going on for close to 3 years, and the only reason I have held on is on the promise that we would eventually get more development projects assigned to us. Well, that turned out not to be true at all. A recent talk with the boss has just made it more explicitly clear, as she told me in no uncertain terms that it’s very likely that development work (web or otherwise) would go to another group. The reason given to me is that our we don’t have enough resources in our group to handle that. So now I find myself in the position that I either have to stay in what has essentially become a dead end IT job that is tied to the fortunes of a niche stack of apps, or try to find a position that will be better for my long term career. My problem (is it a problem?), however, is that compared to others, my development projects in the last three years are very sparse in number. To compound things, projects using the latest and most popular frameworks, amount to the big fat number of just one—with no work of that kind in the foreseeable future. I am very concerned that this sparseness in my resume is a deficit, and that it will hurt my chances of landing a different job. I’m also wondering how much it will hurt me, and whether that can be ameliorated with hobby projects of my own. I guess I’m looking for opinions. Thank you very much for reading.

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• AVIO Academy - ADF w/Oracle BPM

  - by BPMWarrior

  Oracle Platinum Partner AVIO Consulting is excited to announce the launch of the industry’s first ADF with Oracle BPM developer training program.  This training program is for any prospects or customers that could benefit from a better understanding of Oracle ADF and Oracle BPM.    Visit the AVIO Academy website for an in-depth description of the new ADF with Oracle BPM Workshop .     What it is: ·         Industry’s first ADF with Oracle BPM training program ·         3-day workshop showcasing application development using ADF with Oracle BPM Suite   Training Purpose: Teaches developers how to use Oracle Application Development Framework (ADF) with the Oracle Business Process Management (BPM) Suite.  The workshop is the only one of its kind on the market today.  During the course, students gain a better understanding of Oracle ADF, and the nuances of making it work with Oracle BPM.   Course Overview This course in AVIO’s BPM series, consists of 11 hands-on lessons designed specifically for developers.   It provides a comprehensive overview of ADF and Oracle BPM concepts, and step-by-step easy to follow instructions for creating and integrating ADF user interfaces with Oracle BPM processes.  Students leave the workshop with the working versions of the projects they build for their future reference.  Rather than just frantically clicking through the lessons, concepts are thoroughly explained and demonstrated.  Students leave understanding the best practices AVIO established during years of developing ADF solutions for Oracle BPM and SOA.   AVIO Academy This new workshop is offered through AVIO Academy, the only program with curriculum specifically developed for the most recent version of the Oracle BPM Suite. The academy specializes in hands-on role based training that uses an organization’s own processes for a more practical learning experience.   Visit the AVIO Academy website for an in-depth description of the new ADF with Oracle BPM Workshop. If you have any questions please contact Brandon Dean at [email protected]

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• At $20/month Windows Azure host my website with 99.97% uptime

  - by Gopinath

  Couple of years ago a reliable and decent performing Windows hosting was not affordable to many enthusiastic developers who want to try a startup idea or build a hobby site. I tried to start an ASP.NET website few years ago to provide services like – Mobile Tracing, Vehicle Tracing. But due to high cost of Windows hosting I developed those services using PHP (not an easy task for .NET developer) and hosted on them Linux servers.  But with recent evolution of Windows Azure, hosting ASP.NET websites on highly reliable servers is affordable. Today anyone can host a high responsive and available ASP.NET website for just $20/month using Windows Azure. My website coziie.com is running on Windows Azure and serves close to quarter millions visitors a month with 99.97% of uptime and most of the page load times are less than 3 seconds. All I spend to run this website is just around $20, if you translate it to India rupees its roughly Rs.1000. The web sever of coziie.com is powered by a single Extra Small Web role instance and the backend is powered by a SQL Azure instance. Azure is quite impressive to provide 99.97% of uptime. Response times during peak are around 3 seconds and on nomarl loads it is around 1.5 seconds. Here is the report of uptime provided by Royal Pingdom over last one year For just $20/month Windows Azure takes care of the following apart from hosting Patches up Windows OS to the latest version Upgrades ASP.NET to the latest version – coziie.com is running on ASP.NET MVC 3 and soon I’ll upgrade it to ASP.NET MVC 4 Hosts data on latest and best version Sql Server database SQL Azure maintains 3 copies of database and automatically recovers in case of server failures and disasters. I never worry about database backups/restore. Provides staging environment for deploying applications for testing purpose and move them to production – I upgrade  twice a month on average With Windows Azure I no longer focus on server maintenance or data backups. They are taken up by Microsoft team and I just focus on building my website. Wish there is a low cost Linux version of Windows Azure so that I can stop worrying about server maintenance of this blog!! If you are looking for a Windows hosting, look no further than Windows Azure. If you find $20/month is a bit expensive to start with you may explore Azure Website (sort of shared hosted environment) which is free to start with and as your traffic grows you can move to paid hosting.

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• What kind of position matches my skills, experience and interests? [closed]

  - by Ryan

  I work in a large firm and my current job covers a variety of different duties. Due to several factors I am seriously considering finding a new job (hours, pay-cut, limited career growth). I have worked for the company nearly 4 years and almost 2 years ago I transitioned into more of a business analyst role (previously I was working in a client facing role for our audit group). In this role I have overseen all aspects of the development of a large scale re-platforming of our firm's key tool in analyzing investment portfolios. I gathered requirements, wrote specs, designed the UI and functionality, worked closely with developers (onshore and offshore) to see to it the implementation was correct, managed schedules and was the lead tester. This is a large scale system used by thousands of people around the world. I've also written Excel macros, reports in SQL, given trainings, written technical manuals, interfaced with senior managers and partners, etc. I've been on a couple interviews sporadically, most of which were for positions aimed at higher management consulting type positions, dealing with strategy, overall process management, project management, etc. What really interests me is the technical stuff and overseeing a project from beginning to end (although I would rather not have to do so many of the tasks on my own). I genuinely like a lot of what I do, but the company culture and attitude towards overworking people combined with my recent pay-cut (my overtime was cut due to a promotion to a higher level) has lead me to want to seek work elsewhere. The problem is - what type of work could I realistically do? I feel like traditional business analysis is too much business and not enough tech stuff, and I've really taken a shine lately to beefing up my programming abilities and creating small programs to automate things around work. I also feel that because my actual years of experience as a business analyst (figure 1.5 years realistically) puts me at a junior level doing a lot of grunt requirements gathering, when the work that I have been doing with my current company is more in line with what a Program Manager does (depending on your definition I guess). So in reality, when I'm job hunting I get a bit perplexed because I feel like the traditional BA stuff wouldn't really suit me, and even if it did it's usually something along the lines of 5-10 years experience for the type of work that is similar to what I've done (and I've also found most BA jobs to be contract only which at the moment I'm not too keen on). Program Manager is something that interests me, but again I feel like the experience is lacking because that's a much more senior position. Am I in some kind of career no-man's land? Any idea what would best suit me given my experience and abilities, as well as my interests? I plan to keep learning programming on the side, but don't expect to get a job being a straight programmer given my relative inexperience with programming.

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• Current State EA: Focus on the Integration!!!

  - by Eric A. Stephens

  A recent project has me at the front end of a large implementation effort covering multiple software components. In addition to the challenges of integrating 15-20 separate and new software components there is the challenge of integrating the portfolio into an existing environment. Like other clients I've worked with and other environments I've worked in for many years, this is typical. The applications are undocumented and under patched leading to a mystery for any architect leading change.  We can boil down most architecture development methodologies (ADM) into first understanding the current/baseline state and then envisioning one or more future states. Many pundits emphasize the need to focus on the future/target states. I agree since enterprise architecture (EA) is about where you are going and not so much where you have been. But to be effective in the future, I contend some focused time needs to be spent on the current state. And specifically on the integration. Integration is always the difficult part of a project (I might put it more coarsely at a cocktail party). While I don't have a case study, my anecdotal experience suggests poorly integrated application portfolios tend to cost more to operate and create entropy when trying to respond to new changes and opportunities. In the aforementioned project, I was able to get one of our EAs assigned to focus on just integration almost immediately. While we're still early in the process, this EA is uncovering all sorts of information that will greatly assist our future state planning for this solution. This information is driving early decision making that we anticipate will accelerate our efforts moving forward. #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; } #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; } #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; } #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; }

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• SOA Summit - Oracle Session Replay

  - by Bruce Tierney

  If you think you missed the most recent Integration Developer News (IDN) "SOA Summit" 2013...good news, you didn't.  At least not the replay of the Oracle session titled: Three Solutionsfor Simplifying Cloud/On-Premises Integration As you will see in the reply below, this session introduces Three common reasons for integration complexity: Disparate Toolkits Lack of API Management Rigid, Brittle Infrastructure and then the Three solutions to these challenges: Unify Cloud On-premises Integration Enable Multi-channel Development with API Management Plan for the Unexpected - Future Readiness The last solution on future readiness describes how you can transition from being reactive to new trends, such as the Internet of Things (IoT), by modifying your integration strategy to enable business agility and how to recognize trends through Fast Data event processing ahead of your competition. Oracle SOA Suite customer SFpark's (San Francisco Metropolitan Transit Authority) implementation with API Management is covered as shown in the screenshot to the right This case study covers the core areas of API Management for partners to build their own applications by leveraging parking availability and real-time pricing as well as mobile enablement of data integrated by SOA Suite underneath.  Download the free SFpark app from the Apple and Android app stores to check it out. When looking into the future, the discussion starts with a historical look to better prepare for what comes next.   As shown in the image below, one of the next frontiers after mobile and cloud integration is a deeper level of direct "enterprise to customer" interaction.  Much of this relates to the Internet of Things.  Examples of IoT from the perspective of SOA and integration is also covered in the session. For example, early adopter Turkcell and their tracking of mobile phone users as they move from point A to B to C is shown in the image the right.   As you look into more "smart services" such as Location-Based Services, how "future ready" is your application infrastructure?  . . . Check out the replay by clicking the video image below to learn about these three challenges and solution including how to "future ready" your application infrastructure:

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• Fail to start windows after Ubuntu 11.10 install

  - by user49995

  Computer: HP Pavilion dv7-6140eo OS: Originally Win7 I recently decided to try out Ubuntu, and I decided to dual-boot it with Windows 7. First I googled some how-to's, then I downloaded Ubuntu onto a memory stick and made a second partition (I originally only had one partition that I shrunk and used the unallocated space to install onto during the Ubuntu install). During the install I set format type to xt4 (or something, it was the default option), chose the "in the beginning" option and set the last option as "\". The install was successful. Although, when I restarted my computer I weren't able to choose which operating system to start; it went right into windows. After showing the windows logo for half a second before rebooting, I get a blue screen (see bottom of the page). Trying to fix it, I deleted the newly made partition I had just installed Ubuntu onto (seeing it wasn't working either). This made no difference. I proceeded with installing Ubuntu again, so I would at least have a functioning computer, and now Ubuntu works fine (on it now). The only difference on start-up is that I get a Grub window asking me to between several options including Linux and Windows 7 (loader). Now, if I choose Windows 7, I get the message "Windows was unable to start. A recent software or hardware change might be the cause". It recommends me to choose the first option of the two it provides; to start start-up repair tool. The second option being starting windows normally. If I start windows normally, the same thing happens as earlier. My computer does not have a windows installation CD. Although, it has (at least it used to, if I haven't screwed that too up) a 17gb recovery partition. In addition I made an image of the computer onto a external hard drive when I first got it. Though, I have no idea how to use either. If anyone has any idea how I can make windows work again or reinstall it (already backed up my files) it would be greatly appreciated. I still prefer to dual boot between the two functioning operating systems, but I will settle for a functioning windows 7. Thanks a lot for any replies. Blue screen: A problem has been detected and Windows has been shut down to prevent damage to your computer. If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps: Check for viruses on your computer. Remove and newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configures and terminated. Run CMKDSK /F to check for hard drive corruption, and then restart your computer. Technical information: **STOP: 0x0000007B (0xFFFFF880009A97E8,0xFFFFFFFFC0000034, 0x0000000000000000,0x0000000000000000

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• Support ARMv7 instruction set in Windows Embedded Compact applications

  - by Valter Minute

  On of the most interesting new features of Windows Embedded Compact 7 is support for the ARMv5, ARMv6 and ARMv7 instruction sets instead of the ARMv4 “generic” support provided by the previous releases. This means that code build for Windows Embedded Compact 7 can leverage features (like the FPU unit for ARMv6 and v7) and instructions of the recent ARM cores and improve their performances. Those improvements are noticeable in graphics, floating point calculation and data processing. The ARMv7 instruction set is supported by the latest Cortex-A8, A9 and A15 processor families. Those processor are currently used in tablets, smartphones, in-car navigation systems and provide a great amount of processing power and a low amount of electric power making them very interesting for portable device but also for any kind of device that requires a rich user interface, processing power, connectivity and has to keep its power consumption low. The bad news is that the compiler provided with Visual Studio 2008 does not provide support for ARMv7, building native applications using just the ARMv4 instruction set. Porting a Visual Studio “Smart Device” native C/C++ project to Platform Builder is not easy and you’ll lack many of the features that the VS2008 application development environment provides. You’ll also need access to the BSP and OSDesign configuration for your device to be able to build and debug your application inside Platform Builder and this may prevent independent software vendors from using the new compiler to improve their applications performances. Adeneo Embedded now provides a whitepaper and a Visual Studio plug-in that allows usage of the new ARMv7 enabled compiler to build applications inside Visual Studio 2008. I worked on the whitepaper and the tools, with the help of my colleagues and now the results can be downloaded from Adeneo Embedded’s website: http://www.adeneo-embedded.com/OS-Technologies/Windows-Embedded (Click on the “WEC7 ARMv7 Whitepaper tab to access the download links, free registration required) A very basic benchmark showed a very good performance improvement in integer and floating-point operations. Obviously your mileage may vary and we can’t promise the same amount of improvement on any application, but with a small effort on your side (even smaller if you use the plug-in) you can try on your own application. ARMv7 support is provided using Platform Builder’s compiler and VS2008 application debugger is not able to debut ARMv7 code, so you may need to put in place some workaround like keeping ARMv4 code for debugging etc.

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• Help identify the pattern for reacting on updates

  - by Mike

  There's an entity that gets updated from external sources. Update events are at random intervals. And the entity has to be processed once updated. Multiple updates may be multiplexed. In other words there's a need for the most current state of entity to be processed. There's a point of no-return during processing where the current state (and the state is consistent i.e. no partial update is made) of entity is saved somewhere else and processing goes on independently of any arriving updates. Every consequent set of updates has to trigger processing i.e. system should not forget about updates. And for each entity there should be no more than one running processing (before the point of no-return) i.e. the entity state should not be processed more than once. So what I'm looking for is a pattern to cancel current processing before the point of no return or abandon processing results if an update arrives. The main challenge is to minimize race conditions and maintain integrity. The entity sits mainly in database with some files on disk. And the system is in .NET with web-services and message queues. What comes to my mind is a database queue-like table. An arriving update inserts row in that table and the processing is launched. The processing gathers necessary data before the point of no-return and once it reaches this barrier it looks into the queue table and checks whether there're more recent updates for the entity. If there are new updates the processing simply shuts down and its data is discarded. Otherwise the processing data is persisted and it goes beyond the point of no-return. Though it looks like a solution to me it is not quite elegant and I believe this scenario may be supported by some sort of middleware. If I would use message queues for this then there's a need to access the queue API in the point of no-return to check for the existence of new messages. And this approach also lacks elegance. Is there a name for this pattern and an existing solution?

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• Small script to look for Project Replication actions that have failed

  - by Trond Strømme

  Today when looking at a couple of projects on a ZFS 7320 Storage Appliance I noticed on one project that one of its replication actions had failed, as I hadn't checked the Recent Alerts log yet I was not aware of this. I decided to write a small script to check if there were others that had failed. Nothing fancy, just a loop through all projects, look at the project's replication child and compare the values of the last_sync and last_try properties and print the result if they're not equal. (There are probably more sensible ways of doing this, but at least it involves me getting the chance to put on my headphones and doing just a little bit of coding.) script // this script will locate failed project level replication // it will look at the sync times for 'last_sync' and 'last_try' // and compare these, if they deviate you should investigate. // NOTE! this code is offered 'as is' Run at your own risk, // it will probably work as intended, but in now way can I // (or Oracle) be held responsible if your server starts behaving // like a three year old kid in a candy store.. (not that mine do, // they are very well behaved boys...) run('configuration'); run('storage'); printf('Host: %s, pool: %s\n', get('owner'),get('pool')); run('cd /'); run('shares'); proj=list(); printf("total projects: %d\n",proj.length +'\n'); // just for project level replication for(i=0;i<proj.length;i++){ run('select '+proj[i]); run('replication'); //get all replication actions preps = list(); for(j=0;j<preps.length;j++){ run('select ' + preps[j]); last_sync = get('last_sync'); last_try = get('last_try'); // printf("target %s\n", get('target')); //why the flip does this not get the proper name? if(!( last_sync.valueOf() === last_try.valueOf())){ printf("sync has failed for %s %s\n", proj[i], get('target')); }else{ // printf("OK %s %s\n", proj[i], get('target')); } run('done'); //done with the replica action } run('done'); run('done'); } printf("finished\n"); For a more on how to run the script, or testing it please look at my previous post. Sample output: Host: elb1sn01, pool: exalogic total projects: 45 sync has failed for ACSExalogicSystem cb3a24fe-ad60-c90f-d15d-adaafd595639 finished

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• Alert: It is No Longer 1982, So Why is CRM Still There?

  - by Mike Stiles

  Hot off the heels of Oracle’s recent LinkedIn integration announcement and Oracle Marketing Cloud Interact 2014, the Oracle Social Cloud is preparing for another big event, the CRM Evolution conference and exhibition in NYC. The role of social channels in customer engagement continues to grow, and social customer engagement will be a significant theme at the conference. According to Paul Greenberg, CRM Evolution Conference Chair, author, and Managing Principal at The 56 Group, social channels have become so pervasive that there is no longer a clear reason to make a distinction between “social CRM” and traditional CRM systems. Why not? Because social is a communication hub every bit as vital and used as the phone or email. What makes social different is that if you think of it as a phone, it’s a party line. That means customer interactions are far from secret, and social connections are listening in by the hundreds, hearing whether their friend is having a positive or negative experience with your brand. According to a Mention.com study, 76% of brand mentions are neutral, neither positive nor negative. These mentions fail to get much notice. So think what that means about the remaining 24% of mentions. They’re standing out, because a verdict, about you, is being rendered in them, usually with emotion. Suddenly, where the R of CRM has been lip service and somewhat expendable in the past, “relationship” takes on new meaning, seriousness, and urgency. Remarkably, legions of brands still approach CRM as if it were 1982. Today, brands must provide customer experiences the customer actually likes (how dare they expect such things). They must intimately know not only their customers, but each customer, because technology now makes personalized experiences possible. That’s why the Oracle Social Cloud has been so mission-oriented about seamlessly integrating social with sales, marketing and customer service interactions so the enterprise can have an actionable 360-degree view of the customer. It’s the key to that customer-centricity we hear so much about these days. If you’re attending CRM Evolution, Chris Moody, Director of Product Marketing for the Oracle Marketing Cloud, will show you how unified customer experiences and enhanced customer centricity will help you attract and keep ideal customers and brand advocates (“The Pursuit of Customer-Centricity” Aug 19 at 2:45p ET) And Meg Bear, Group Vice President for the Oracle Social Cloud, will sit on a panel talking about “terms of engagement” and the ways tech can now enhance your interactions with customers (Aug 20 at 10a ET). If you can’t be there, we’ll be doing our live-tweeting thing from the @oraclesocial handle, so make sure you’re a faithful follower. You’ll notice NOBODY is writing about the wisdom of “company-centricity.” Now is the time to bring your customer relationship management into the socially connected age. @mikestilesPhoto: Sue Pizarro, freeimages.com

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