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  • ejabberd starts slow and fails

    - by Michael Tanner
    I installed ejabberd and tried to set it up. On my server there are strict rules which allow only several services and denies everything else. I experienced starting problems with my iptables rules and found out that ejabberd works when I allow everything in the iptables and restore my rules afterwards. Then it also works for connecting, registering and else. What could be the problem in my rules? Attached here: http://fixee.org/paste/s5s744j/ Would be nice to get a correction straight on fixee if I made a mistake. Thanks in advance. Edit 1: In the log files there are no specific error messages during startup.

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  • ssrs: the report execution has expired or cannot be found

    - by Alex Bransky
    Today I got an exception in a report using SQL Server Reporting Services 2008 R2, but only when attempting to go to the last page of a large report: The report execution sgjahs45wg5vkmi05lq4zaee has expired or cannot be found.;Digging into the logs I found this:library!ReportServer_0-47!149c!12/06/2012-12:37:58:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ReportServerStorageException: , An error occurred within the report server database.  This may be due to a connection failure, timeout or low disk condition within the database.;I knew it wasn't a network problem or timeout because I could repeat the problem at will.  I checked the disk space and that seemed fine as well.  The real issue was a lack of memory on the database server that had the ReportServer database.  Restarting the SQL Server engine freed up plenty of RAM and the problem immediately went away.

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  • Moving from one DNS provider to another

    - by Senthil Kumaran
    I had registered with a particular DNS provider X and I have been unhappy with their services and now when the time for renewal came, I did not renew and I let it expire. I am hoping that once it is expired from this provider, I would be able to sign up for the same domain name from an alternative provider which I have tested and I am satisfied. What kind of precautions should I take? The domain name is not a critical one, it is of a NGO and we prefer to own it again without any change in the name. The information given by the expiry notice says Domains can be renewed between 90 days before and 14 days after the expiry date. If domains are not renewed they will be removed from the account and set for deletion. Should I wait for time till gets deleted at their end so that I can sign up for the same from another provider?

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  • Twitter Tuesday - Top 10 @ArchBeat Tweets - May 27 - June 2, 2014

    - by OTN ArchBeat
    The Top 10 tweets from @OTNArchBeat for the last seven days, May 27- June 2, 2014.. RT @Java_EE: We changed the term from #J2EE and #JEE to Java EE in May 2006. Let's educate all users and especially recruiters. Retweet! May 30, 2014 at 12:00 AM Video: #kscope14 Preview: @timtow on Essbase Java API and @ODTUG Community Jun 02, 2014 at 12:00 AM #GoldenGate and #ODI - A Perfect Match in 12c - Part 1: Getting Started | Michael Rainey Jun 02, 2014 at 12:00 AM Podcast: Developing Enterprise Mobile Apps - Part 2 w/ @chriscmuir @fnimphiu @stevendavelaar @lucb_ May 29, 2014 at 12:00 AM Caveats on Using #WebLogic Server with JDK7 | @JayJayZheng May 28, 2014 at 12:00 AM SOA and Business Processes: You are the Process! @gschmutz @dschmied @t_winterberg et al #industrialsoa May 27, 2014 at 12:00 AM Video: #Kscope14 Preview: Data Modeling and Moving Meditation with @KentGraziano May 28, 2014 at 12:00 AM #Kscope14 Preview: @ericerikson on #HFM Metadata Diagnostics and more @ODTUG Jun 02, 2014 at 12:00 AM Extract Data from #FusionApps via Web Services | Richard Williams May 29, 2014 at 12:00 AM Top 10 @ArchBeat Tweets - May 20-26 #KScope14 #OBIEE #WebLogic #WebCenter May 27, 2014 at 12:00 AM

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  • Games at Work Part 1: Introduction to Gamification and Applications

    - by ultan o'broin
    Games Are Everywhere How many of you (will admit to) remember playing Pong? OK then, do you play Angry Birds on your phone during work hours? Thought about why we keep playing online, video, and mobile games and what this "gamification" business we're hearing about means for the enterprise applications user experience? In Reality Is Broken: Why Games Make Us Better and How They Can Change the World, Jane McGonigal says that playing computer and online games now provides more rewards for people than their real lives do. Games offer intrinsic rewards and happiness to the players as they pursue more satisfying work and the success, social connection, and meaning that goes with it. Yep, Gran Turismo, Dungeons & Dragons, Guitar Hero, Mario Kart, Wii Boxing, and the rest are all forms of work it seems. Games are, in fact, work taken so seriously that governments now move to limit the impact of virtual gaming currencies on the real financial system. Anyone who spends hours harvesting crops on FarmVille realizes it’s hard work too. Yet games evoke a positive emotion in players who voluntarily stay engaged with games for hours, day after day. Some 183 million active gamers in the United States play on average 13 hours per week. Weekly, 5 million of those gamers play for longer than a working week (45 hours). So why not harness the work put into games to solve real-world problems? Or, in the case of our applications users, real-world work problems? What’s a Game? Jane explains that all games have four defining traits: a goal, rules, a feedback system, and voluntary participation. We need to look at what motivational ideas behind the dynamics of the game—what we call gamification—are appropriate for our users. Typically, these motivators are achievement, altruism, competition, reward, self-expression, and status). Common game techniques for leveraging these motivations include: Badging and avatars Points and awards Leader boards Progress charts Virtual currencies or goods Gifting and giving Challenges and quests Some technology commentators argue for a game layer on top of everything, but this layer is already part of our daily lives in many instances. We see gamification working around us already: the badging and kudos offered on My Oracle Support or other Oracle community forums, becoming a Dragon Slayer implementor of Atlassian applications, being made duke of your favorite coffee shop on Yelp, sharing your workout details with Nike+, or donating to Japanese earthquake relief through FarmVille, for example. And what does all this mean for the applications that you use in your work? Read on in part two...

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  • Modular enterprise architecture using MVC and Orchard CMS

    - by MrJD
    I'm making a large scale MVC application using Orchard. And I'm going to be separating my logic into modules. I'm also trying to heavily decouple the application for maximum extensibility and testability. I have a rudimentary understanding of IoC, Repository Pattern, Unit of Work pattern and Service Layer pattern. I've made myself a diagram. I'm wondering if it is correct and if there is anything I have missed regarding an extensible application. Note that each module is a separate project. Update So I have many UI modules that use the db module, that's why they've been split up. There are other services the UI modules will use. The UI modules have been split up because they will be made over time, independent of each other.

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  • Upcoming Customer WebCast: Adapters and JCA Transport in Oracle Service Bus 11g

    - by MariaSalzberger
    There is an upcoming webcast planned for September 19th that will show how to implement services using a JCA adapter in Oracle Service Bus 11g. The session will help to utilize existing resources like samples and information centers for adapters in the context of Oracle Service Bus. Topics covered in the webcast are: JCA Transport Overview / Inbound and Outbound scenarios using JCA adapters Implementation of an end-to-end use case using an inbound file adapter and and an outbound database adapter in Oracle Service Bus It will show how to find information on supported adapters in a certain version of OSB 11g Available adapter samples for OSB and SOA How to use SOA adapter samples for Oracle Service Bus A live demo of an adapter sample implementation in Oracle Service Bus Information Centers for adapters and Oracle Service Bus information The presentation recording can by found here after the webcast. Select "Oracle Fusion Middleware" as product. (https://support.oracle.com/rs?type=doc&id=740966.1) The schedule for future webcasts can be found in the above mentioned document as well.

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  • Fusion CRM Data Integration and Migration from Conemis (D)

    - by Richard Lefebvre
    Conemis Data Integration Tools edited for Oracle Fusion CRM offers easy-to-use and pre-configured tools for data integration, data quality, and migration of data from Oracle CRM on Demand and third-party applications to Oracle Fusion CRM Conemis solution includes: Pressure Fueling of data for Fusion CRM Migration covered from legacy to Fusion CRM Data Quality in migration and integration Intuitive Data Housekeeping for IT and Sales Backups of Fusion CRM environments Conemis's solution benefits include Fusion CRM integrated out-of-the-box, connection to other applications, ready-made data mapping, instant availability without installation, fully configurable, shared use in integration expert groups, one GUI for several environments/pods, reduced costs & risks in migration projects, etc. Conemis AG, a German-based data integration company founded in 2009, offers Software and services solution and expertize for Oracle CRM products's data migration and integration. For more details, please contact Dr. Daniel Rolli ([email protected]) www.conemis.com.

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  • Calling all developers building ASP.NET applications

    - by Laila Lotfi
    We know that developers building desktop apps have to contend with memory management issues, and we’d like to learn more about the memory challenges ASP.NET developers are facing. To be more specific, we’re carrying out some exploratory research leading into the next phase of development on ANTS Memory Profiler, and our development team would love to speak to developers building ASP.NET applications. You don’t need to have ever used ANTS profiler – this will be a more general conversation about: - your current site architecture, and how you manage the memory requirements of your applications on your back-end servers and web services. - how you currently diagnose memory leaks and where you do this (production server, or during testing phase, or if you normally manage to get them all during the local development). - what specific memory problems you’ve experienced – if any. Of course, we’ll compensate you for your time with a $50 Amazon voucher (or equivalent in other currencies), and our development team’s undying gratitude. If you’d like to participate, please just drop me a line on [email protected].

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  • Organazing ASP.Net Single Page Application with Nancy

    - by OnesimusUnbound
    As a personal project, I'm creating a single page, asp.net web application using Nancy to provide RESTful services to the single page. Due to the complexity of the single page, particularly the JavaScripts used, I've think creating a dedicated project for the client side of web development and another for service side will organize and simplify the development. solution | +-- web / client side (single html page, js, css) | - contains asp.net project, and nancy library | to host the modules in application ptoject folder | +-- application / service (nancy modules, bootstrap for other layer) | . . . and other layers (three teir, domain driven, etc) . Is this a good way of organizing a complex single page application? Am I over-engineering the web app, incurring too much complexity?

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  • Having good domain name and using domain aliases ( I use notlong.com)?

    - by Michal P.
    I use only free servers and after creating my website: http://pundaquit.republika.pl I decided to make access to that domain by simple domain name . I decided to use domain alias http://notlong.com/ service and have simple domain name http://pundaquit.notlong.com The second advantage of using alias here was to be independant from my file host which I will have to change. I haven't found a better alias service like notlong, because notlong.com is easy to remember. After that I encounter many problems: * most of forums or social services treat notlong adress as a spam, * Bing so far hvn't accepted http://pundaquit.notlong.com domain and others. Is it another way to have good free domain name? How about the situation when your hosting server will inform you to expire? Only a lasting layer of domain aliases make you independant from the real file hosts.

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  • Java update alert: issue with EAS 11.1.2.3

    - by inowodwo
    (in via Nancy) Customers using EPM 11.1.2.3 and a web browser to launch the Essbase Administration Services Console will lose the ability to launch EAS Console via the Web URL if they apply Java 1.7 build 45. Development is currently investigating this issue. Workaround: If Java 1.7 Update 45 has been installed, it will need to be uninstalled and a previous version will need to be installed. Older versions of Java are available in the Java Archive Note: Though it may work, Java 1.7 is not supported in previous versions of EAS. Customers running a version of EAS Console prior to 11.1.2.3 need to install the supported version of JRE. Follow this in the Community

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  • Are there well-known examples of web products that were killed by slow service?

    - by Jeremy Wadhams
    It's a basic tenet of UX design that users prefer fast pages. http://www.useit.com/alertbox/response-times.html http://www.nytimes.com/2012/03/01/technology/impatient-web-users-flee-slow-loading-sites.html?pagewanted=all It's supposedly even baked into Google's ranking algorithm now: fast sites rank higher, all else being equal. But are there well known examples of web services where the popular narrative is "it was great, but it was so slow people took their money elsewhere"? I can pretty easily think of example problems with scale (Twitter's fail whale) or reliability (Netflix and Pinterest outages caused by a single datacenter in a storm). But can (lack of) speed really kill?

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  • How to Tweak the Low Battery Action On Your Windows 7 Laptop

    - by The Geek
    If you’ve got a netbook with really great battery life, you’ll probably still have loads of time left even with only 10% of the battery remaining. Here’s how to tweak the settings so it alerts you or goes into sleep mode at a more reasonable time. Note: obviously if you don’t have a great battery in your laptop, you should probably be careful with these settings or you might lose data. If anything, you’d be better off making the notifications happen sooner in that case Latest Features How-To Geek ETC The 20 Best How-To Geek Linux Articles of 2010 The 50 Best How-To Geek Windows Articles of 2010 The 20 Best How-To Geek Explainer Topics for 2010 How to Disable Caps Lock Key in Windows 7 or Vista How to Use the Avira Rescue CD to Clean Your Infected PC The Complete List of iPad Tips, Tricks, and Tutorials Classic Super Mario Brothers Theme for Chrome and Iron Experimental Firefox Builds Put Tabs on the Title Bar (Available for Download) Android Trojan Found in the Wild Chaos, Panic, and Disorder Wallpaper Enjoy Christmas Beyond the Holiday with Christmas Eve Crisis Parrotfish Extends the Number of Services Accessible in Twitter Previews

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  • How To Use DosBox for Windows 7

    While many modern games use every bit of technology available to give gamers the latest in graphics sound and advanced gameplay some just cannot duplicate the fun that old games used to offer. A lot of fun yet old DOS games will not run on modern computers or operating systems like Windows 7 keeping you from experiencing nostalgic gaming bliss. Thanks to an emulator called DOSBox however you can enjoy many old DOS games on your Windows 7 machines and it does not matter if you are running the 32-bit or 64-bit version of the operating system.... Comcast? Business Class - Official Site Learn About Comcast Small Business Services. Best in Phone, TV & Internet.

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  • I have 20 Ubuntu 12.04 LTS machines Some are unable to network with other machines , they all have same workgroup viz. Ubuntu

    - by Gaurang Agrawal
    During installation I updated my workgroup to "Workgroup" , after installation I changed it to ubuntu as I was unable to access computers in network . What changes do I need to make in samba configuration ? I don't know if this is related , shared@shared:~$ testparm Load smb config files from /etc/samba/smb.conf rlimit_max: increasing rlimit_max (1024) to minimum Windows limit (16384) Processing section "[printers]" Processing section "[print$]" Loaded services file OK. Server role: ROLE_STANDALONE Press enter to see a dump of your service definitions [global] workgroup = UBUNTU server string = %h server (Samba, Ubuntu) encrypt passwords = No map to guest = Bad User obey pam restrictions = Yes pam password change = Yes passwd program = /usr/bin/passwd %u passwd chat = Enter\snew\s\spassword:* %n\n Retype\snew\s\spassword:* %n\n password\supdated\ssuccessfully . username map = /etc/samba/smbusers unix password sync = Yes syslog = 0 log file = /var/log/samba/log.%m max log size = 1000 name resolve order = bcast host dns proxy = No usershare allow guests = Yes panic action = /usr/share/samba/panic-action %d idmap config * : backend = tdb [printers] comment = All Printers path = /var/spool/samba create mask = 0700 printable = Yes print ok = Yes browseable = No [print$] comment = Printer Drivers path = /var/lib/samba/printers smbclient -L 192.168.1.108 Enter shared's password: Connection to 192.168.1.108 failed (Error NT_STATUS_HOST_UNREACHABLE)

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  • AJI Software is now a Microsoft Gold Application Lifecycle Management (ALM) Partner

    - by Jeff Julian
    Our team at AJI Software has been hard at work over the past year on certifications and projects that has allowed us to reach Gold Partner status in the Microsoft Partner Program.  We have focused on providing services that not only assist in custom software development, but process analysis and mentoring.  I definitely want to thank each one of our team members for all their work.  We are currently the only Microsoft Gold ALM Partner for a 500 mile radius around Kansas City. If you or your team is in need of assistance with Team Foundation Server, Agile Processes, Scrum Mentoring, or just a process/team assessment, please feel free to give us a call.  We also have practices focused on SharePoint, Mobile development (iOS, Android, Windows Mobile), and custom software development with .NET.  Technorati Tags: Gold Partner,ALM,Scrum,TFS,AJI Software

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  • Pay in the future should make you think in the present

    - by BuckWoody
    Distributed Computing - and more importantly “-as-a-Service” models of computing have a different cost model. This is something that sounds obvious on the surface but it’s often forgotten during the design and coding phase of a project. In on-premises computing, we’re used to purchasing a server and all of the hardware infrastructure and software licenses needed not only for one project, but several. This is an up-front or “sunk” cost that we consume by running code the organization needs to perform its function. Using a direct connection over wires you’ve already paid for, we don’t often have to think about bandwidth, hits on the data store or the amount of compute we use - we just know more is better. In a pay-as-you-go model, however, each of these architecture decisions has a potential cost impact. The amount of data you store, the number of times you access it, and the amount you send back all come with a charge. The offset is that you don’t buy anything at all up-front, so that sunk cost is freed up. And financial professionals know that money now is worth more than money later. Saving that up-front cost allows you to invest it in other things. It’s not just that you’re using things that now cost money - it’s that the design itself in distributed computing has a cost impact. That can be a really good thing, such as when you dynamically add capacity for paying customers. If you can tie back the cost of a series of clicks to what a user will pay to do so, you can set a profit margin that is easy to track. Here’s a case in point: Assume you are using a large instance in Windows Azure to compute some data that you retrieve from a SQL Azure database. If you don’t monitor the path of the application, you may not know what you are really using. Since you’re paying by the size of the instance, it’s best to maximize it all the time. Recently I evaluated just this situation, and found that downsizing the instance and adding another one where needed, adding a caching function to the application, moving part of the data into Windows Azure tables not only increased the speed of the application, but reduced the cost and more closely tied the cost to the profit. The key is this: from the very outset - the design - make sure you include metrics to measure for the cost/performance (sometimes these are the same) for your application. Windows Azure opens up awesome new ways of doing things, so make sure you study distributed systems architecture before you try and force in the application design you have on premises into your new application structure.

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  • How to convince my boss to improve code quality?

    - by Vimvq1987
    The place I'm working for is a service provider. We have a lot of services, which are written to deal with deadline, so their code are really terrible: No coding convention, everyone codes in his own style No unit testing (which is really bad) No refactoring (which is truly worse) No automation build/deployment etc and these code are used again and again, so bad code continue to spread all over my department. I really want to set up a standard quality for our code, by requiring everyone to follow "rules": every line of code which does not follow convention will be rejected, and every function of code which does not pass unit testing will not be committed,...But I don't know how to convince my boss to allow me to do this. I'm relatively new comer, so inspiring people from my works is really hard, and I think it's easier if my boss support me to this. Thank you very much for your advices

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  • Tuesday at Oracle OpenWorld 2012 - Must See Session: “Oracle Fusion Applications: Best Practices in Integration Design Patterns”

    - by Lionel Dubreuil
    Don’t miss this “CON8685 - Oracle Fusion Applications: Best Practices in Integration Design Patterns “ session: Speakers: Rajesh Raheja - Senior Director, Development, Oracle Ravi Sankaran - Director, Applications Development, Oracle Date: Tuesday, Oct 2 Time: 1:15 PM - 2:15 PM Location: Palace Hotel - Telegraph Oracle Fusion Applications provide various ways to integrate their functional capabilities with other Oracle applications as well as third-party and legacy applications. In this session, you will learn the patterns used when communicating with Oracle Fusion Applications with a SOA approach. It addresses items related to identifying the integration artifacts available, also known as assets, in Oracle Enterprise Repository; how to invoke synchronous and asynchronous Web services; importing and exporting bulk data; and any integration issues to look out for. The patterns will be applicable to on-premises and SaaS/cloud deployment modes and are indicated as such. Objectives for this session are to: Highlight the various ways to integrate with Oracle Fusion Applications Showcase use of Oracle Fusion Middleware technologies for integration Describe best practices and design patterns for integration

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  • Tuesday at Oracle OpenWorld 2012 - Must See Session: “Oracle Fusion Applications: Best Practices in Integration Design Patterns”

    - by Lionel Dubreuil
    Don’t miss this “CON8685 - Oracle Fusion Applications: Best Practices in Integration Design Patterns “ session: Speakers: Rajesh Raheja - Senior Director, Development, Oracle Ravi Sankaran - Director, Applications Development, Oracle Date: Tuesday, Oct 2 Time: 1:15 PM - 2:15 PM Location: Palace Hotel - Telegraph Oracle Fusion Applications provide various ways to integrate their functional capabilities with other Oracle applications as well as third-party and legacy applications. In this session, you will learn the patterns used when communicating with Oracle Fusion Applications with a SOA approach. It addresses items related to identifying the integration artifacts available, also known as assets, in Oracle Enterprise Repository; how to invoke synchronous and asynchronous Web services; importing and exporting bulk data; and any integration issues to look out for. The patterns will be applicable to on-premises and SaaS/cloud deployment modes and are indicated as such. Objectives for this session are to: Highlight the various ways to integrate with Oracle Fusion Applications Showcase use of Oracle Fusion Middleware technologies for integration Describe best practices and design patterns for integration

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  • Introducing the new Demantra Guided Resolutions!

    - by user702295
    There is a new method to find your solution called guided resolution or search helper. Currently, we cover 5 specific topical areas: Oracle Demantra 7.x and Above Data Loading Guided Resolution Note 1461899.1 Oracle Demantra Load Data Issues Not Necessarily Error Code Related Guided Resolution Note 1468884.1 Oracle Demantra 7.x and Above Workflow Issues Guided Resolution Note 1353217.1 Oracle Demantra 7.x and Above Worksheet Related Guided Resolution Note 1486639.1 Oracle Demantra 7.x and Above Engine Related Guided Resolution Note 1486634.1 The guides will be updated with the latest proven solutions on a regular basis, keeping the contect relevant. What is a guided resolution?   What is the best practice using a guided resolution? How to Use the Demantra Guided Resolution, a Proactive Services Tutorial.  Note 1473992.1

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  • Finding it Hard to Deliver Right Customer Experience: Think BPM!

    - by Ajay Khanna
    Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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  • Get Silverlight 4 Simplified!

    You can now get everything you need to develop with Silverlight 4 from the WebPI! You can download and install the Silverlight tools, the Silverlight Toolkit and the RIA Services Toolkit all from the Web Platforms Developer Tools section. But don; take my word for it, go try out the WebPI for yourself! ...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Wireframing: A Day In the Life of UX Workshop at Oracle

    - by ultan o'broin
    The Oracle Applications User Experience team's Day in the Life (DITL) of User Experience (UX) event was run in Oracle's Redwood Shores HQ for Oracle Usability Advisory Board (OUAB) members. I was charged with putting together a wireframing session, together with Director of Financial Applications User Experience, Scott Robinson (@scottrobinson). Example of stunning new wireframing visuals we used on the DITL events. We put on a lively show, explaining the basics of wireframing, the concepts, what it is and isn't, considerations on wireframing tool choice, and then imparting some tips and best practices. But the real energy came when the OUAB customers and partners in the room were challenge to do some wireframing of their own. Wireframing is about bringing your business and product use cases to life in real UX visual terms, by creating a low-fidelity drawing to iterate and agree on in advance of prototyping and coding what is to be finally built and rolled out for users. All the best people wireframe. Leonardo da Vinci used "cartoons" on some great works, tracing outlines first and using red ochre or charcoal dropped through holes in the tracing parchment onto the canvas to outline the subject. (Image distributed under Wikimedia commons license) Wireframing an application's user experience design enables you to: Obtain stakeholder buy-in. Enable faster iteration of different designs. Determine the task flow navigation paths (in Oracle Fusion Applications navigation is linked with user roles). Develop a content strategy (readability, search engine optimization (SEO) of content, and so on) Lay out the pages, widgets, groups of features, and so on. Apply usability heuristics early (no replacement for usability testing, but a great way to do some heavy-lifting up front). Decide upstream which functional user experience design patterns to apply (out of the box solutions that expedite productivity). Assess which Oracle Application Development Framework (ADF) or equivalent technology components can be used (again, developer productivity is enhanced downstream). We ran a lively hands-on exercise where teams wireframed a choice of application scenarios using the time-honored tools of pen and paper. Scott worked the floor like a pro, pointing out great use of features, best practices, innovations, and making sure that the whole concept of wireframing, the gestalt, transferred. "We need more buttons!" The cry of the energized. Not quite. The winning wireframe session (online shopping scenario) from the Applications UX DITL event shown. Great fun, great energy, and great teamwork were evident in the room. Naturally, there were prizes for the best wireframe. Well, actually, prizes were handed out to the other attendees too! An exciting, slightly different aspect to delivery of this session made the wireframing event one of the highlights of the day. And definitely, something we will repeat again when we get the chance. Thanks to everyone who attended, contributed, and helped organize.

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