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  • Default values - are they good or evil?

    - by Andrew
    The question about default values in general - default return function values, default parameter values, default logic for when something is missing, default logic for handling exceptions, default logic for handling the edge conditions etc. For a long time I considered default values to be a "pure evil" thing, something that "cloaks the catastrophe" and results in a very hard do find bugs. But recently I started to think about default values as some sort of a technical debt ... which is not a straight bad thing but something that could provide some "short term financing" get us to survive the project (how many of us could afford to buy a house without taking out the mortgage?). When I say a "short term" - I don't mean - "do something quickly first and do refactor it out later before it hits the production". No - I am talking about relying on a hardcoded default values in a production software. Granted - it could cause some issues, but what if it only going to cause a single trouble in a whole year. Again - I am talking about the "average" mainstream software here (not a software for a nuclear power station) - the average web site or a UI application for the accounting software, meaning that people lives are not at stake, nor millions of dollars. Again, from my experience, business users would rather live with the software which "works somehow", rather then wait for a perfect one. And the use of default values helps a lot if you develop a software in a RAD style. But again - the longest debug sessions I have spent were because of the bugs introduced by a default value which either stopped being "a default" along the way or because a small subsystem has recently been upgraded and as a result of this upgrade it does not handle the default correctly (e.g. empty list vs null, or null string vs empty string). So my question is - are the default values good or evil. And if they are a technical debt - how do measure up how much you can borrow so you can afford the repayments? Would really appreciate any input. Cheers. EDIT: If I am using the default values as a way to cut the corners during the development - and if the corners cutting results in a bugs and issues - what is the methodology to recover from these issues?

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  • How Microsoft Market DotNet?

    - by Fendy
    I just read an Joel's article about Microsoft's breaking change (non-backwards compatibility) with dot net's introduction. It is interesting and explicitly reflected the condition during that time. But now almost 10 years has passed. The breaking change It is mainly on how bad is Microsoft introducing non-backwards compatibility development tools, such as dot net, instead of improving the already-widely used asp classic or VB6. As much have known, dot net is not natively embedded in windows XP (yes in vista or 7), so in order to use the .net apps, you need to install the .net framework of over 300mb (it's big that day). However, as we see that nowadays many business use .net as their main development tools, with asp.net or mvc as their web-based applications. C# nowadays be one of tops programming languages (the most questions in stackoverflow). The more interesing part is, win32api still alive even there is newer technology out there (and still widely used). Imagine if microsoft does not introduce the breaking change, there will many corporates still uses asp classic or vb-based applications (there still is, but not that much). There are many corporates use additional services such as azure or sharepoint (beside how expensive is it). Please note that I also know there are many flagships applications (maybe adobe's and blizzard's) still use C-based or older language and not porting to newer high-level language. The question How can Microsoft persuade the users to migrate their old applications into dot net? As we have known it is very hard and give no immediate value when rewrite the applications (netscape story), and it is very risky. I am more interested in Microsoft's way and not opinion such as "because dot net is OOP, or dot net is dll-embedable, etc". This question may be constructive, as the technology is vastly changes over times lately. As we can see, Microsoft changes Asp.Net webform to MVC, winform is legacy now, it is starting to change to use windows store rather than basic-installment, touchscreen and later on we will have see-through applications such as google class. And that will be breaking changes. We will need to account portability as an issue nowadays. We will need other than just mere technology choice, but also migration plans. Even maybe as critical as we might need multiplatform language compiler, as approached by Joel's Wasabi. (hey, I read his articles too much!)

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  • Cheating on Technical Debt

    - by Tony Davis
    One bad practice guaranteed to cause dismay amongst your colleagues is passing on technical debt without full disclosure. There could only be two reasons for this. Either the developer or DBA didn’t know the difference between good and bad practices, or concealed the debt. Neither reflects well on their professional competence. Technical debt, or code debt, is a convenient term to cover all the compromises between the ideal solution and the actual solution, reflecting the reality of the pressures of commercial coding. The one time you’re guaranteed to hear one developer, or DBA, pass judgment on another is when he or she inherits their project, and is surprised by the amount of technical debt left lying around in the form of inelegant architecture, incomplete tests, confusing interface design, no documentation, and so on. It is often expedient for a Project Manager to ignore the build-up of technical debt, the cut corners, not-quite-finished features and rushed designs that mean progress is satisfyingly rapid in the short term. It’s far less satisfying for the poor person who inherits the code. Nothing sends a colder chill down the spine than the dawning realization that you’ve inherited a system crippled with performance and functional issues that will take months of pain to fix before you can even begin to make progress on any of the planned new features. It’s often hard to justify this ‘debt paying’ time to the project owners and managers. It just looks as if you are making no progress, in marked contrast to your predecessor. There can be many good reasons for allowing technical debt to build up, at least in the short term. Often, rapid prototyping is essential, there is a temporary shortfall in test resources, or the domain knowledge is incomplete. It may be necessary to hit a specific deadline with a prototype, or proof-of-concept, to explore a possible market opportunity, with planned iterations and refactoring to follow later. However, it is a crime for a developer to build up technical debt without making this clear to the project participants. He or she needs to record it explicitly. A design compromise made in to order to hit a deadline, be it an outright hack, or a decision made without time for rigorous investigation and testing, needs to be documented with the same rigor that one tracks a bug. What’s the best way to do this? Ideally, we’d have some kind of objective assessment of the level of technical debt in a software project, although that smacks of Science Fiction even as I write it. I’d be interested of hear of any methods you’ve used, but I’m sure most teams have to rely simply on the integrity of their colleagues and the clear perceptions of the project manager… Cheers, Tony.

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  • In an Entity-Component-System Engine, How do I deal with groups of dependent entities?

    - by John Daniels
    After going over a few game design patterns, I have settle with Entity-Component-System (ES System) for my game engine. I've reading articles (mainly T=Machine) and review some source code and I think I got enough to get started. There is just one basic idea I am struggling with. How do I deal with groups of entities that are dependent on each other? Let me use an example: Assume I am making a standard overhead shooter (think Jamestown) and I want to construct a "boss entity" with multiple distinct but connected parts. The break down might look like something like this: Ship body: Movement, Rendering Cannon: Position (locked relative to the Ship body), Tracking\Fire at hero, Taking Damage until disabled Core: Position (locked relative to the Ship body), Tracking\Fire at hero, Taking Damage until disabled, Disabling (er...destroying) all other entities in the ship group My goal would be something that would be identified (and manipulated) as a distinct game element without having to rewrite subsystem form the ground up every time I want to build a new aggregate Element. How do I implement this kind of design in ES System? Do I implement some kind of parent-child entity relationship (entities can have children)? This seems to contradict the methodology that Entities are just empty container and makes it feel more OOP. Do I implement them as separate entities, with some kind of connecting Component (BossComponent) and related system (BossSubSystem)? I can't help but think that this will be hard to implement since how components communicate seem to be a big bear trap. Do I implement them as one Entity, with a collection of components (ShipComponent, CannonComponents, CoreComponent)? This one seems to veer way of the ES System intent (components here seem too much like heavy weight entities), but I'm know to this so I figured I would put that out there. Do I implement them as something else I have mentioned? I know that this can be implemented very easily in OOP, but my choosing ES over OOP is one that I will stick with. If I need to break with pure ES theory to implement this design I will (not like I haven't had to compromise pure design before), but I would prefer to do that for performance reason rather than start with bad design. For extra credit, think of the same design but, each of the "boss entities" were actually connected to a larger "BigBoss entity" made of a main body, main core and 3 "Boss Entities". This would let me see a solution for at least 3 dimensions (grandparent-parent-child)...which should be more than enough for me. Links to articles or example code would be appreciated. Thanks for your time.

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  • Bullet Physics - Casting a ray straight down from a rigid body (first person camera)

    - by Hydrocity
    I've implemented a first person camera using Bullet--it's a rigid body with a capsule shape. I've only been using Bullet for a few days and physics engines are new to me. I use btRigidBody::setLinearVelocity() to move it and it collides perfectly with the world. The only problem is the Y-value moves freely, which I temporarily solved by setting the Y-value of the translation vector to zero before the body is moved. This works for all cases except when falling from a height. When the body drops off a tall object, you can still glide around since the translate vector's Y-value is being set to zero, until you stop moving and fall to the ground (the velocity is only set when moving). So to solve this I would like to try casting a ray down from the body to determine the Y-value of the world, and checking the difference between that value and the Y-value of the camera body, and disable or slow down movement if the difference is large enough. I'm a bit stuck on simply casting a ray and determining the Y-value of the world where it struck. I've implemented this callback: struct AllRayResultCallback : public btCollisionWorld::RayResultCallback{ AllRayResultCallback(const btVector3& rayFromWorld, const btVector3& rayToWorld) : m_rayFromWorld(rayFromWorld), m_rayToWorld(rayToWorld), m_closestHitFraction(1.0){} btVector3 m_rayFromWorld; btVector3 m_rayToWorld; btVector3 m_hitNormalWorld; btVector3 m_hitPointWorld; float m_closestHitFraction; virtual btScalar addSingleResult(btCollisionWorld::LocalRayResult& rayResult, bool normalInWorldSpace) { if(rayResult.m_hitFraction < m_closestHitFraction) m_closestHitFraction = rayResult.m_hitFraction; m_collisionObject = rayResult.m_collisionObject; if(normalInWorldSpace){ m_hitNormalWorld = rayResult.m_hitNormalLocal; } else{ m_hitNormalWorld = m_collisionObject->getWorldTransform().getBasis() * rayResult.m_hitNormalLocal; } m_hitPointWorld.setInterpolate3(m_rayFromWorld, m_rayToWorld, m_closestHitFraction); return 1.0f; } }; And in the movement function, I have this code: btVector3 from(pos.x, pos.y + 1000, pos.z); // pos is the camera's rigid body position btVector3 to(pos.x, 0, pos.z); // not sure if 0 is correct for Y AllRayResultCallback callback(from, to); Base::getSingletonPtr()->m_btWorld->rayTest(from, to, callback); So I have the callback.m_hitPointWorld vector, which seems to just show the position of the camera each frame. I've searched Google for examples of casting rays, as well as the Bullet documentation, and it's been hard to just find an example. An example is really all I need. Or perhaps there is some method in Bullet to keep the rigid body on the ground? I'm using Ogre3D as a rendering engine, and casting a ray down is quite straightforward with that, however I want to keep all the ray casting within Bullet for simplicity. Could anyone point me in the right direction? Thanks.

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  • Impressions from VMworld - Clearing up Misconceptions

    - by Monica Kumar
    Gorgeous sunny weather…none of the usual summer fog…the Oracle Virtualization team has been busy at VMworld in San Francisco this week. From the time exhibits opened on Sunday, our booth staff was fully engaged with visitors. It was great to meet with customers and prospects, and there were many…most with promises to meet again in October at Oracle OpenWorld 2012. Interests and questions ran the gamut - from implementation details to consolidating applications to how does Oracle VM enable rapid application deployment to Oracle support and licensing. All good stuff! Some inquiries are poignant and really help us get at the customer pain points. Some are just based on misconceptions. We’d like to address a couple of common misconceptions that we heard: 1) Rapid deployment of enterprise applications is great but I don’t do this all the time. So why bother? While production applications don’t get updated or upgraded as often, development and QA staging environments are much more dynamic. Also, in today’s Cloud based computing environments, end users expect an entire solution, along with the virtual machine, to be provisioned instantly, on-demand, as and when they need to scale. Whether it’s adding a new feature to meet customer demands or updating applications to meet business/service compliance, these environments undergo change frequently. The ability to rapidly stand up an entire application stack with all the components such as database tier, mid-tier, OS, and applications tightly integrated, can offer significant value. Hand patching, installation of the OS, application and configurations to ensure the entire stack works well together can take days and weeks. Oracle VM Templates provide a much faster path to standing up a development, QA or production stack in a matter of hours or minutes. I see lots of eyes light up as we get to this point of the conversation. 2) Oracle Software licensing on VMware vSphere In the world of multi-vendor IT stacks, understanding license boundaries and terms and conditions for each product in the stack can be challenging.  Oracle’s licensing, though, is straightforward.  Oracle software is licensed per physical processor in the server or cluster where the Oracle software is installed and/or running.  The use of third party virtualization technologies such as VMware is not allowed as a means to change the way Oracle software is licensed.  Exceptions are spelled out in the licensing document labeled “Hard Partitioning". Here are some fun pictures! Visitors to our booth told us they loved the Oracle SUV courtesy shuttles that are helping attendees get to/from hotels. Also spotted were several taxicabs sporting an Oracle banner! Stay tuned for more highlights across desktop and server virtualization as we wrap up our participation at VMworld.

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  • Play or Lift: which one is more explicit?

    - by Andrea
    I am going to investigate web development with Scala, and the choice is between learning Lift or Play: probably I will not have enough time to try both, at least at first. Now, many comparisons between the two are available on the internet, but I would like to know how do they compare with respect to being explicit and involving less magic. Let me explain what I mean by example. I have used, to various degrees, CakePHP, symfony2, Django and Grails. I feel a very clear distinction between Django and symfony2, which are very explicit about what you are doing, and Grails and CakePHP, which try to do their best to guess what you are trying to achieve and often feel "magical". Let me give some examples comparing Django and Grails. In Django, views are functions that take a request as input and return a response. You can instantiate explicitly an instance of HttpResponse and populate its body with a string, or you can use shortcut functions to leverage the template system. In any case the return value from your view always has the same type. In contrast, the render method from Grails is highly polymorphic. You can throw a context at it and it will try to render a template which is found by convention using that context. Or you can pass it a pair of a template path and a context and that will work too. Or a string. Or XML. Grails tries hard to make sense of whatever you return from your controller. In the Django ORM, each model class has a static attribute representing the manager for that class. That manager exposes a fluent interface to build querysets. In Grails, you can have a similar functionality by composing detached criteria. Still, the most common way to query objects seems to be the use of runtime-generated methods like FindUserByEmailNotNull or FindPostByDateGreaterThan. I will not go further, but my point is that in Django-like frameworks you have control over the whole flow of the request/response process, while in Grails-like ones I feel I only have to feel the blanks and the framework will manage the rest of the flow for me. This is not to criticize Grails or CakePHP; which type you prefer is mainly a matter of preference. In fact, I happen to like some aspects of Grails, but I feel more comfortable with a framework which does less for me. Back to the point of the question: which one among Play and Lift is more explicit about what you do and which one tries to simplify more what you have to do with a layer of "magic"?

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  • Planning Bulletin for JRE 7: What EBS Customers Can Do Today

    - by Steven Chan (Oracle Development)
    An initiative to certify Oracle E-Business Suite with JRE 7 desktop clients is underway.  We have tested EBS 11.5.10.2, 12.0, and 12.1 with JRE 7. We have fixes for nearly all of the compatibility issues now, and are working hard to produce the remaining fixes quickly. A. When will JRE 7 be certified with Oracle E-Business Suite? We will announce the certification of the E-Business Suite with JRE 7 once all fixes are available, verified, and documented.  Certification announcements will be distributed through My Oracle Support, My Oracle Support Community Forums, Oracle Technology Network Forums, newsletters, and user group news outlets. Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates.  In addition to the standard communication channels listed above, customers are encouraged to monitor or subscribe to this blog.    B. What can customers do to prepare for the JRE 7 certification? Customers should ensure that they are on the latest available JRE 6 update. Of the compatibility issues identified so far with JRE 7, the most critical is an issue that prevents E-Business Suite Forms-based products from launching on Windows desktops that are running JRE 7.  Customers can prevent this issue today by ensuring that they have applied the latest certified patches documented for JRE 6 configurations to their EBS application tier servers: Apply Forms patch 14615390 to EBS 11i environments (Note 125767.1) Apply Forms patch 14614795 to EBS 12.0 and 12.1 environments (Note 437878.1) These patches are compatible with JRE 6 and 7, production ready, and fully-tested with the E-Business Suite.  These patches may be applied immediately to all E-Business Suite environments. All other Forms prerequisites documented in the Notes above should also be applied now. C. What else will be required by the final certified configuration? Oracle expects that all other compatibility issues will be resolved by installing a specific JRE 7 release, at minimum.  That specific release has not been finalized yet, and this is subject to change. D.  Where will the official patch requirements be documented? All patches required for ensuring full compatibility of the E-Business Suite with JRE 7 will be documented in updates to these published Notes: For EBS 11i: Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 11i (Note 290807.1) Upgrading Developer 6i with Oracle E-Business Suite 11i (Note 125767.1) For EBS 12 Deploying Sun JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 12 (Note 393931.1) Upgrading OracleAS 10g Forms and Reports in Oracle E-Business Suite Release 12 (Note 437878.1) Disclaimer The preceding is intended to outline our general product direction.  It is intended for information purposes only, and may not be incorporated into any contract.   It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision.  The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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  • Phone number in meta description bad or good for local rankings NAP

    - by bybe
    Once again I'm at it with increasing people's local rankings and I've learnt so much about local rankings in the past 2 weeks it feels like my brain is gonna pop anyway, question is fairly simple for someone who engages in local rankings and I appreciate the question may be a little guess work but isn't SEO mostly guessing anyway? From what I've read and learned that Google works of a system called nap for local rankings (With many other factors but this question is purely based on NAP). For people who care about local rankings NAP stands for Name of Business / Address of Business / Phone Number for Business. Now what what I've read you don't need the whole NAP to be on one website, a P or just a N can help towards your local rankings. It's believed that NAP rewards more than just P and N for example but knowing Google they might have a diversity checker which is my concern what your get to in a moment. Now of course sites weight differently where your business is posted, it's certainly going to be more credible if your NAP details are on your national phone book than say a blog site, so taking in this consideration too. Pure Guess (Not apart of the question but none the less makes a good read on my belief). Now my guess work would make me believe that the formula would look something like (N)+(A)+(P)x(T) So (N)name would be 1 or 0 to indicate present or not So (A)dress would be 1 or 0 to indicate present or not So (P)hone would be 1 or 0 to indicate present or not So (T)rust would be 1-100 to indicate level of trust So a phone number appearing on youtube might look something like 0+0+1x95= 95 and a NAP appearing on your national phone book might look something like 1+1+1x100= 300 Please note that I'm not saying this is the sole factor and I'm sure its way more complex that this with things like other factors on the page, off the page (Reviews, Links, Clicks) and so on but its still a contributor). The Question My question is fairly simple and I'd imagine hard to impossible to have an actual definite answer to this but maybe someone has seen official wording else where on this, is it bad to include address or phone number in the Meta Description? The reason I ask is that one of my competitors has these elements in the meta descriptions and their local rankings are absolutely superb, the problem I have with this is scrap bot sites like 'Similar Too' 'Seo Rankings' and 1,000's of the other scrap box networks that scrap site and then make urls with your site information are mostly limited to your meta description what this means that your phone number, address and sometimes even your company name if the domain is exact will appear as AP, and even NAP on thousands of websites. So, is it a bad strategy to include phone number and address in meta description, everything I read into would suggest its good of course with the downside of maybe lowering quality of description for click thoughts but top rankings would increase this 10 folds anyhow..

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  • How can I solve the same problems a CB-architecture is trying to solve without using hacks? [on hold]

    - by Jefffrey
    A component based system's goal is to solve the problems that derives from inheritance: for example the fact that some parts of the code (that are called components) are reused by very different classes that, hypothetically, would lie in a very different branch of the inheritance tree. That's a very nice concept, but I've found out that CBS is often hard to accomplish without using ugly hacks. Implementations of this system are often far from clean. But I don't want to discuss this any further. My question is: how can I solve the same problems a CBS try to solve with a very clean interface? (possibly with examples, there are a lot of abstract talks about the "perfect" design already). Here's an example I was going for before realizing I was just reinventing inheritance again: class Human { public: Position position; Movement movement; Sprite sprite; // other human specific components }; class Zombie { Position position; Movement movement; Sprite sprite; // other zombie specific components }; After writing that I realized I needed an interface, otherwise I would have needed N containers for N different types of objects (or to use boost::variant to gather them all together). So I've thought of polymorphism (move what systems do in a CBS design into class specific functions): class Entity { public: virtual void on_event(Event) {} // not pure virtual on purpose virtual void on_update(World) {} virtual void on_draw(Window) {} }; class Human { private: Position position; Movement movement; Sprite sprite; public: virtual void on_event(Event) { ... } virtual void on_update(World) { ... } virtual void on_draw(Window) { ... } }; class Zombie { private: Position position; Movement movement; Sprite sprite; public: virtual void on_event(Event) { ... } virtual void on_update(World) { ... } virtual void on_draw(Window) { ... } }; Which was nice, except for the fact that now the outside world would not even be able to know where a Human is positioned (it does not have access to its position member). That would be useful to track the player position for collision detection or if on_update the Zombie would want to track down its nearest human to move towards him. So I added const Position& get_position() const; to both the Zombie and Human classes. And then I realized that both functionality were shared, so it should have gone to the common base class: Entity. Do you notice anything? Yes, with that methodology I would have a god Entity class full of common functionality (which is the thing I was trying to avoid in the first place).

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  • I can't install Ubuntu 12.04.1 on iMac G5

    - by user89004
    So, I have this iMac G5 that doesn't have iSight, only a small light sensor I think undernieth, machine model 8.2. I tried burning a Ubuntu 12.04.1 PowerPC 64bit .iso to a cd but the computer just won't boot it, I don't know why. Next I tried with a USB but it wouldn't let me boot that either, I created the usb on my dad's win7 laptop as the process was way easier than on freakin Mac or Ubuntu (no command typing AT ALL on windows) I'm able to get into openfirmware and type boot usb and it does show some weird writing that scrolls so fast I can't see anything and then it just gives me this huge no sign like a stop sign and freezez. The sign is grey and the line in the middle is tilted towards the left. An other issue I'm having with hdiutil is that I can't convert the stupid .iso I just downloaded into a .img because the file keeps on dissapearing right when it's done converting it. I used the syntax from Ubuntu support how to create a bootable usb drive under Mac OS X. I even didn't include the 2 stupid ~ that are shown in the syntax that are completly worthless, God only know why they put them there, and I even tried running the whole thing as root with sudo su before the command. The funny thing is that if I convert something smaller it works. The command I was using is hdiutil convert -format UDRW -o /path/to/target.img /path/to/ubuntu.iso I even tried hdiutil convert /path/to/ubuntu.iso -format UDRW -o /path/to/target.img but the same thing happens, the dummy .img.dmg file dissapears when the conversion is done no matter where I set the output file to go. I have tried several different folders, the same thing happens with all of them. I also tried burning a Ubuntu mini iso on a cd, can't remember if it was 11.10 or 12.10 but even thoguh holding c when the iMac boots up does show me the cd and I can boot from it, I get this weird error upon hitting install, it says something like invalid memory access, release keys and error strings I can't read. I don't have any original DVDs from this iMac and can't run hardware diagnostics. WHatever option I try at the command prompt from the mini ubuntu cd I get the same result, error code and openfirmware backdrop that's frozen. I noticed that the pen drive I created on my dads Win7 laptop is formated with MS-DOS but I can still mount it no problem, so it shouldn't have a problem booting it, right? I used the advice on ubuntu.com to make it, from here. Also, my partition is HFS+ so I can't use it as a hard drive and boot from it. I don' have 2 partitions either, just one HDD, one partition. Please help!!!

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  • How do I get long command lines to wrap to the next line?

    - by BrianH
    Edit It was my .bashrc file. I've copied the same profile from machine to machine, and I used special characters in my $PS1 that are somehow throwing it off. I'm now sticking with the standard bash variables for my $PS1. Thanks to @ændrük for the tip on the .bashrc! ...End Edit... Something I have noticed in Ubuntu for a long time that has been frustrating to me is when I am typing a command at the command line that gets longer (wider) than the terminal width, instead of wrapping to a new line, it goes back to column 1 on the same line and starts over-writing the beginning of my command line. (It doesn't actually overwrite the actual command, but visually, it is overwriting the text that was displayed). It's hard to explain without seeing it, but let's say my terminal was 20 characters wide (Mine is more like 120 characters - but for the sake of an example), and I want to echo the English alphabet. What I type is this: echo abcdefghijklmnopqrstuvwxyz But what my terminal looks like before I hit the key is: pqrstuvwxyzghijklmno When I hit enter, it echos abcdefghijklmnopqrstuvwxyz so I know the command was received properly. It just wrapped my typing after the "o" and started over on the same line. What I would expect to happen, if I typed this command in on a terminal that was only 20 characters wide would be this: echo abcdefghijklmno pqrstuvwxyz Background: I am using bash as my shell, and I have this line in my ~/.bashrc: set -o vi to be able to navigate the command line with VI commands. I am currently using Ubuntu 10.10 server, and connecting to the server with Putty. In any other environment I have worked in, if I type a long command line, it will add a new line underneath the line I am working on when my command gets longer than the terminal width and when I keep typing I can see my command on 2 different lines. But for as long as I can remember using Ubuntu, my long commands only occupy 1 line. This also happens when I am going back to previous commands in the history (I hit Esc, then 'K' to go back to previous commands) - when I get to a previous command that was longer than the terminal width, the command line gets mangled and I cannot tell where I am at in the command. The only work-around I have found to see the entire long command is to hit "Esc-V", which opens up the current command in a VI editor. I don't think I have anything odd in my .bashrc file. I commented out the "set -o vi" line, and I still had the problem. I downloaded a fresh copy of Putty and didn't make any changes to the configuration - I just typed in my host name to connect, and I still have the problem, so I don't think it's anything with Putty (unless I need to make some config changes) Has anyone else had this problem, and can anyone think of how to fix it? Thanks in advance! Brian

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  • 6 Ways to Modernize Your Customer Experience

    - by Mike Stiles
    If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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  • What do you do when practical problems get in the way of practical goals?

    - by P.Brian.Mackey
    UPDATE Source control is good to use. Sometimes, real world issues make it impractical to use. For example: If the team is not used to using source control, training problems can arise If a team member directly modifies code on the server, various issues can arise. Merge problems, lack of history, etc Let's say there's a project that is way out of sync. The physical files on the server differ in unknown ways over ~100 files. Merging would take not only a great knowledge of the project, but is also well beyond the ability to complete in the given time. Other projects are falling out of sync. Developers continue to have a distrust of source control and therefore compound the issue by not using source control. Developers argue that using source control is wasteful because merging is error prone and difficult. This is a difficult point to argue, because when source control is being so badly mis-used and source control continually bypassed, it is error prone indeed. Therefore, the evidence "speaks for itself" in their view. Developers argue that directly modifying source control saves time. This is also difficult to argue. Because the merge required to synchronize the code to start with is time consuming, across ~10 projects. Permanent files are often stored in the same directory as the web project. So publishing (full publish) erases these files that are not in source control. This also drives distrust for source control. Because "publishing breaks the project". Fixing this (moving stored files out of the solution subfolders) takes a great deal of time and debugging as these locations are not set in web.config and often exist across multiple code points. So, the culture persists itself. Bad practice begets more bad practice. Bad solutions drive new hacks to "fix" much deeper, much more time consuming problems. Servers, hard drive space are extremly difficult to come by. Yet, user expectations are rising. What can be done in this situation?

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  • In a multidisciplicary team, how much should each member's skills overlap?

    - by spade78
    I've been working in embedded software development for this small startup and our team is pretty small: about 3-4 people. We're responsible for all engineering which involves an RF device controlled by an embedded microcontroller that connects to a PC host which runs some sort of data collection and analysis software. I have come to develop these two guidelines when I work with my colleagues: Define a clear separation of responsibilities and make sure each person's contribution to the final product doesn't overlap. Don't assume your colleagues know everything about their responsibilities. I assume there is some sort of technology that I will need to be competent at to properly interface with the work of my colleagues. The first point is pretty easy for us. I do firmware, one guy does the RF, another does the PC software, and the last does the DSP work. Nothing overlaps in terms of two people's work being mixed into the final product. For that to happen, one guy has to hand off work to another guy who will vet it and integrate it himself. The second point is the heart of my question. I've learned the hard way not to trust the knowledge of my colleagues absolutley no matter how many years experience they claim to have. At least not until they've demonstrated it to me a couple of times. So given that whenever I develop a piece of firmware, if it interfaces with some technology that I don't know then I'll try to learn it and develop a piece of test code that helps me understand what they're doing. That way if my piece of the product comes into conflict with another piece then I have some knowledge about possible causes. For example, the PC guy has started implementing his GUI's in .NET WPF (C#) and using LibUSBdotNET for USB access. So I've been learning C# and the .NET USB library that he uses and I build a little console app to help me understand how that USB library works. Now all this takes extra time and energy but I feel it's justified as it gives me a foothold to confront integration problems. Also I like learning this new stuff so I don't mind. On the other hand I can see how this can turn into a time synch for work that won't make it into the final product and may never turn into a problem. So how much experience/skills overlap do you expect in your teammates relative to your own skills? Does this issue go away as the teams get bigger and more diverse?

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  • Started wrong with a project. Should I start over?

    - by solidsnake
    I'm a beginner web developer (one year of experience). A couple of weeks after graduating, I got offered a job to build a web application for a company whose owner is not much of a tech guy. He recruited me to avoid theft of his idea, the high cost of development charged by a service company, and to have someone young he can trust onboard to maintain the project for the long run (I came to these conclusions by myself long after being hired). Cocky as I was back then, with a diploma in computer science, I accepted the offer thinking I can build anything. I was calling the shots. After some research I settled on PHP, and started with plain PHP, no objects, just ugly procedural code. Two months later, everything was getting messy, and it was hard to make any progress. The web application is huge. So I decided to check out an MVC framework that would make my life easier. That's where I stumbled upon the cool kid in the PHP community: Laravel. I loved it, it was easy to learn, and I started coding right away. My code looked cleaner, more organized. It looked very good. But again the web application was huge. The company was pressuring me to deliver the first version, which they wanted to deploy, obviously, and start seeking customers. Because Laravel was fun to work with, it made me remember why I chose this industry in the first place - something I forgot while stuck in the shitty education system. So I started working on small projects at night, reading about methodologies and best practice. I revisited OOP, moved on to object-oriented design and analysis, and read Uncle Bob's book Clean Code. This helped me realize that I really knew nothing. I did not know how to build software THE RIGHT WAY. But at this point it was too late, and now I'm almost done. My code is not clean at all, just spaghetti code, a real pain to fix a bug, all the logic is in the controllers, and there is little object oriented design. I'm having this persistent thought that I have to rewrite the whole project. However, I can't do it... They keep asking when is it going to be all done. I can not imagine this code deployed on a server. Plus I still know nothing about code efficiency and the web application's performance. On one hand, the company is waiting for the product and can not wait anymore. On the other hand I can't see myself going any further with the actual code. I could finish up, wrap it up and deploy, but god only knows what might happen when people start using it. What do you think I should do?

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  • Games at Work Part 1: Introduction to Gamification and Applications

    - by ultan o'broin
    Games Are Everywhere How many of you (will admit to) remember playing Pong? OK then, do you play Angry Birds on your phone during work hours? Thought about why we keep playing online, video, and mobile games and what this "gamification" business we're hearing about means for the enterprise applications user experience? In Reality Is Broken: Why Games Make Us Better and How They Can Change the World, Jane McGonigal says that playing computer and online games now provides more rewards for people than their real lives do. Games offer intrinsic rewards and happiness to the players as they pursue more satisfying work and the success, social connection, and meaning that goes with it. Yep, Gran Turismo, Dungeons & Dragons, Guitar Hero, Mario Kart, Wii Boxing, and the rest are all forms of work it seems. Games are, in fact, work taken so seriously that governments now move to limit the impact of virtual gaming currencies on the real financial system. Anyone who spends hours harvesting crops on FarmVille realizes it’s hard work too. Yet games evoke a positive emotion in players who voluntarily stay engaged with games for hours, day after day. Some 183 million active gamers in the United States play on average 13 hours per week. Weekly, 5 million of those gamers play for longer than a working week (45 hours). So why not harness the work put into games to solve real-world problems? Or, in the case of our applications users, real-world work problems? What’s a Game? Jane explains that all games have four defining traits: a goal, rules, a feedback system, and voluntary participation. We need to look at what motivational ideas behind the dynamics of the game—what we call gamification—are appropriate for our users. Typically, these motivators are achievement, altruism, competition, reward, self-expression, and status). Common game techniques for leveraging these motivations include: Badging and avatars Points and awards Leader boards Progress charts Virtual currencies or goods Gifting and giving Challenges and quests Some technology commentators argue for a game layer on top of everything, but this layer is already part of our daily lives in many instances. We see gamification working around us already: the badging and kudos offered on My Oracle Support or other Oracle community forums, becoming a Dragon Slayer implementor of Atlassian applications, being made duke of your favorite coffee shop on Yelp, sharing your workout details with Nike+, or donating to Japanese earthquake relief through FarmVille, for example. And what does all this mean for the applications that you use in your work? Read on in part two...

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  • Monitor the Weather from Your Windows 7 Taskbar

    - by Asian Angel
    Keeping up with the weather forecast can be hard when you are extra busy with work. If you need a simple but nice looking way to integrate weather monitoring into your Taskbar then join us as we look at WeatherBar. Setting Up & Using WeatherBar To get started unzip the following files, place them in an appropriate “Program Files Folder”, and create a shortcut. When you start WeatherBar for the first time you will be presented with the following window and a random/default location. To get WeatherBar set up for your location there are only two settings to adjust (using the “Pencil & Gear Buttons”). Clicking on the “Pencil Button” will open up this small window…enter the name of your location and click “OK”. Next click on the “Gear Button” where you can choose the “Update Interval” and “Measurement Format” that best suits your needs. Click “OK” when finished and WeatherBar will be ready to go. That definitely looks nice. When you are finished viewing this window minimize it to the “Taskbar Icon” instead of clicking on the “Close Button”…otherwise the entire app will close. Left click on the “Taskbar Icon” to bring the window back up… Hovering the mouse over the “Taskbar Icon” provides a nice thumbnail of the weather forecast. Right clicking on the “Taskbar Icon” will display a nice mini forecast. Conclusion While WeatherBar may not be for everyone it does provide a nice easy way to monitor the weather from your “Taskbar” without taking up a lot of room. Links Download WeatherBar Similar Articles Productive Geek Tips Monitor the Weather for Your Location in ChromeCheck Weather Conditions in Real-time with Weather WatcherMonitor CPU, Memory, and Disk IO In Windows 7 with Taskbar MetersTaskbar Eliminator Does What the Name Implies: Hides Your Windows TaskbarBring Misplaced Off-Screen Windows Back to Your Desktop (Keyboard Trick) TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Home Networks – How do they look like & the problems they cause Check Your IMAP Mail Offline In Thunderbird Follow Finder Finds You Twitter Users To Follow Combine MP3 Files Easily QuicklyCode Provides Cheatsheets & Other Programming Stuff Download Free MP3s from Amazon

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  • How to handle interruptions in developer work without losing concentration? [closed]

    - by tomaszs
    I work as a developer for some years now. Mainly the issue why it's antisocial work is because you need to spend much time programming. I've been always the kind of developer who likes to cut off from any sources of distraction and spend several hours on project because in this way i (as i hope) do it faster. There are also other kinds of developers, more social that can chat, read, watch movies while development and they are ok with this and don't hesitate to be interrupted in their work in any time and come back to the project without any problem. For me any distraction is source of frustration because i need to spend substantial time to load my mind with all info about the project and to concentrate back on the tasks. I always thought it's better to do this that way because project is completed faster. But it makes some things difficult: it's hard to chat with someone who needs to have some important info: because you are a bit frustrated when you know you loose your Zen. And sometimes its more important to chat with someone than to loose Zen. Well.. mostly in any other kind of work the ability to be "multitask" is very important. But as a developer and as a person it's also very important to stay social. And i see now that the problem of concentration makes it difficult to make the right chose: the cost of maintaining concentration is just sometimes so damn high! So is it only me that i have so little concentration skills so any interruption is for me a big deal? Maybe it's just i have so bad memory so that i dont remember all issues of a project so long? Or maybe i develop the project in a fashion that requires me to store so much info on my mind only to be able to start working with code? Or should i just accept that being more social will make me finish project slower and in the fashion that i personally consider non 100% productive? And it's just normal thing and i should just accept it and start to live like any other person who has many works and don't assume that programming is in any case other than any other work and i just do fuzz about the whole concentration thing? This is question for mid-pro developers. I think you was having the same dillema in your life. I would be glad if you could help me take the right road here because it's just driving me and i suppose people i work with crazy for years.

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  • Why should I not do a masters degree

    - by aurel
    I have left university on July 2010 where I studied web design (as we all know you learn more by your self but that’s not the issue at the moment). Since then I have not managed to find a job (apart from a one month work experience), from the way things are going, and by taking into account the fact that all my university friends are in the same situation, I don’t think that I am going to find a job soon (within the industry) Now as we all do, even though I don’t have a job, I am still working on personal projects and try to keep up to date (I don’t need a job or uni to do this) – but I am thinking, because there is not work available, would it be worth going back to uni for a master degree? I know I don’t need it and I know that is unlikely that I will learn anything important, as I believe in self learning, and in most cases it is a lot more effective (but I have to say I don’t mind going back to school) The only reason I am thinking of doing the master is, (and this is where I need your help): If it takes me a year to get a job, then on the interview, would the employer think “what the hell did this guy do since he left university” – now if I go to university that would solve this problem. Or I’m I making up a problem that does not exist Plus, I know that employers need examples of sites that I have been working on, at the moment I only have 3 (as when working on personal projects, where their is not time limit I tend drag things in order to get them perfect, and they never get perfect) – so by going back to uni, then this problem maybe solved I said all this as I have read a lot about the fact that you don’t need to have a masters degree to work on web design market (and I totally agree) but considering my concern, the question is should I do a masters course to avoid just spending hours in my room working and learning in my own (but that it would be hard to convince employers that I was really learning in my room) Maybe because I’m still young age 22 not that old anyway :), but I don’t have the “dream” of being rich, so if I were to tell the truth I don’t really care of the fact that I don’t have a job (at the moment), because regardless, I am working on what I love every day, but I know that in the future when I will need the job I may find it harder to get one, if I neglect doing so now Every time I ask a question that I’m not sure about, I keep going on and on, but I really hope you get what I am trying to get across. By the way the course that I am looking at for a masters says that it would teach me how to do these: e-commerce e-government e-science e-learning I don’t know any of them, a part from e-commerce Thanks

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  • Reporting on common code smells : A POC

    - by Dave Ballantyne
    Over the past few blog entries, I’ve been looking at parsing TSQL scripts in a variety of ways for a variety of tasks.  In my last entry ‘How to prevent ‘Select *’ : The elegant way’, I looked at parsing SQL to report upon uses of SELECT *.  The obvious question leading on from this is, “Great, what about other code smells ?”  Well, using the language service parser to do that was turning out to be a bit of a hard job,  sure I was getting tokens but no real context.  I wasn't even being told when an end of statement had been reached. One of the other parsing options available from Microsoft is exposed in the assembly ‘Microsoft.SqlServer.TransactSql.ScriptDom’,  this is ,I believe, installed with the client development tools with SQLServer.  It is much more feature rich than the original parser I had used and breaks a TSQL script into intuitive classes for analysis. So, what sort of smells can I now find using it ?  Well, for an opening gambit quite a nice little list. Use of NOLOCK Set of READ UNCOMMITTED Use of SELECT * Insert without column references Explicit datatype conversion on Sargs Cross server selects Non use of two-part naming convention Table and Query hint usage Changes in set options Use of single line comments Use of ordinal column positions in ORDER BY clause Now, lets not argue the point that “It depends” as smells on some of these, but as an academic exercise it is quite interesting.  The code is available from this link :https://www.dropbox.com/s/rfk32sou4fzl2cw/TSQLDomTest.zip  All the usual disclaimers apply to this code, I cannot be held responsible for anything ranging from mild annoyance through to universe destruction due to the use of this code or examples. The zip file contains a powershell script and my test cases.  The assembly used requires .Net 4 to run, which means that you will need powershell 3 ( though im running through PowerGUI and all works ok ) .  The code searches for all .sql files in the folder hierarchy for the workingpath,  you can override this if you want by simply changing the $Folder variable, and processes each in turn for the smells.  Feedback is not great at the moment, all it does is output to an xml file (Smells.xml) the offset position and a description of the smell found. Right now, I am interested in your feedback.  What do you think ?  Is this (or should it be) more than an academic exercise ?  Can tooling such as this be used as some form of code quality measure ?  Does it Work ? Do you have a case listed above which is not being reported ? Do you have a case that you would love to be reported ? Let me know , please mailto: [email protected]. Thanks

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  • How is programming affected by spatial aptitude?

    - by natli
    The longer I work on a project, the less clear it becomes. It's like I cannot seperate various classes/objects anymore in my head. Everything starts mixing up, and it's extremely hard to take it all apart again. I start putting functions in classes where they really don't belong, and make silly mistakes such as writing code that I later find was 100% obsolete; things are no longer clearly mappable in my head. It isn't until I take a step back for several hours (or days somtimes!) that I can actually see what's going on again, and be productive. I usually try to fight through this, I am so passionate about coding that I wouldn't for the life of me know what else I could be doing. This is when stuff can get really weird, I get so up in my head that I sort of lose touch with reality (to some extent) in that various actions, such as pouring a glass of water, no longer happen on a concious level. It happens on auto pilot, during which pretty much all of my concious concentration (is that even a thing?) is devoted to borderline pointless problem solving (trying to seperate elements of code). It feels like a losing battle. So I took an IQ test a while ago (Wechsler Adult Intelligence Scale I believe it was) and it turned out my Spatial Aptitude was quite low. I still got a decent score, just above average, so I won't have to poke things with a stick for a living, but I am a little worried that this is such a handicap when writing/engineering computer programs that I won't ever be able to do it seriously or professionally. I am very much interested in what other people think of this.. could a low spatial aptitude be the cause of the above described problems? Maybe I should be looking more along the lines of ADD or something similar, because I did get diagnosed with ADD at the age of 17 (5 years ago) but the medicine I received didn't seem to affect me that much so I never took it all that serious. Sorry if I got a little off topic there, I know this is not a mental help board, the question should be clear; How is programming affected by spatial aptitude? As far as I know people are born with low/med/high spatial aptitude, so I think it's interesting to find out if the more fortunate are better programmers by birth right.

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  • iwlwifi on lenovo z570 disabled by hardware switch

    - by Kevin Gallagher
    It was working fine with windows 7. The hardware switch is not disabled. I've toggled it back and forth dozens of times. The wifi light never turns on and it always lists as hardware disabled. I have the latest updates installed. I've been searching for solutions, but none of them seem to work for me. I've tried removing acer-wmi. I've tried setting 11n_disable=1. I've tried resetting the bios. I've tried using rfkill to unblock (only removes soft block). I've rebooted dozens of times. The wifi light turns off as soon as grub loads. Edit: I have a usb edimax wireless nic. It shows hardware disabled as well (although rfkill lists as unblocked). If I unload iwlwifi the usb nic works fine. uname -a `Linux xxx-Ideapad-Z570 3.2.0-55-generic #85-Ubuntu SMP Wed Oct 2 12:29:27 UTC 2013 x86_64 x86_64 x86_64 GNU/Linu`x rfkill list 19: phy18: Wireless LAN Soft blocked: no Hard blocked: yes dmesg [43463.022996] Intel(R) Wireless WiFi Link AGN driver for Linux, in-tree: [43463.023002] Copyright(c) 2003-2011 Intel Corporation [43463.023107] iwlwifi 0000:03:00.0: PCI INT A -> GSI 17 (level, low) -> IRQ 17 [43463.023190] iwlwifi 0000:03:00.0: setting latency timer to 64 [43463.023253] iwlwifi 0000:03:00.0: pci_resource_len = 0x00002000 [43463.023257] iwlwifi 0000:03:00.0: pci_resource_base = ffffc900057c8000 [43463.023261] iwlwifi 0000:03:00.0: HW Revision ID = 0x0 [43463.023797] iwlwifi 0000:03:00.0: irq 43 for MSI/MSI-X [43463.024013] iwlwifi 0000:03:00.0: Detected Intel(R) Centrino(R) Wireless-N 1000 BGN, REV=0x6C [43463.024250] iwlwifi 0000:03:00.0: L1 Enabled; Disabling L0S [43463.045496] iwlwifi 0000:03:00.0: device EEPROM VER=0x15d, CALIB=0x6 [43463.045501] iwlwifi 0000:03:00.0: Device SKU: 0X50 [43463.045504] iwlwifi 0000:03:00.0: Valid Tx ant: 0X1, Valid Rx ant: 0X3 [43463.045542] iwlwifi 0000:03:00.0: Tunable channels: 13 802.11bg, 0 802.11a channels [43463.045744] iwlwifi 0000:03:00.0: RF_KILL bit toggled to disable radio. [43463.047652] iwlwifi 0000:03:00.0: loaded firmware version 39.31.5.1 build 35138 [43463.047823] Registered led device: phy18-led [43463.047895] cfg80211: Ignoring regulatory request Set by core since the driver uses its own custom regulatory domain [43463.048037] ieee80211 phy18: Selected rate control algorithm 'iwl-agn-rs' [43463.055533] ADDRCONF(NETDEV_UP): wlan0: link is not ready nm-tool State: connected (global) - Device: wlan0 ---------------------------------------------------------------- Type: 802.11 WiFi Driver: iwlwifi State: unavailable Default: no HW Address: 74:E5:0B:4A:9F:C2 Capabilities: Wireless Properties WEP Encryption: yes WPA Encryption: yes WPA2 Encryption: yes Wireless Access Points lshw -C network *-network DISABLED description: Wireless interface product: Centrino Wireless-N 1000 [Condor Peak] vendor: Intel Corporation physical id: 0 bus info: pci@0000:03:00.0 logical name: wlan0 version: 00 serial: 74:e5:0b:4a:9f:c2 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=iwlwifi driverversion=3.2.0-55-generic firmware=39.31.5.1 build 35138 latency=0 link=no multicast=yes wireless=IEEE 802.11bg resources: irq:43 memory:f1500000-f1501fff lspci 03:00.0 Network controller: Intel Corporation Centrino Wireless-N 1000 [Condor Peak]

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  • Ubuntu 12.04 share the internet over WiFi from wvdial?

    - by Sour Lemon
    I have just installed Ubuntu 12.04 on a separate partition on my hard drive so I can dual boot to either Windows 7 or Ubuntu. I am living in Japan and so I'm using a mobile broadband USB device called "Softbank C02LC". By default it seems that this device isn't recognised so I did the following: Terminal: sudo su nano /usr/bin/usbModemScript Nano: #!/bin/bash echo 1c9e 9900 > /sys/bus/usb-serial/drivers/option1/new_id Terminal: chmod +x /usr/bin/usbModemScript nano /etc/udev/rules.d/option.rules Nano: ATTRS{idVendor}=="1c9e", ATTRS{idProduct}=="9900", RUN+="/usr/bin/usbModemScript" ATTRS{idVendor}=="1c9e", ATTRS{idProduct}=="9900", RUN+="/sbin/modprobe option" which made the device visible from the network manager etc. However even though I set up my details correctly when I created a new connection (Correct username, APN etc) as soon as I try to connect it almost immediately disconnects. Because of this I then followed the instructions at this site: http://debugitos.main.jp/index.php?Ubuntu%2F%A5%E2%A5%D0%A5%A4%A5%EB%A5%A4%A5%F3%A5%BF%A1%BC%A5%CD%A5%C3%A5%C8 And I ended up using the c02lc_connect script at the bottom of the page to connect to the internet. The file contains the following bash script: #!/bin/sh usbinterfece=/dev/ttyUSB2 VID=1c9e PID=9900 WRONG_PID=f000 LSUSB=/usr/sbin/lsusb GREP=/bin/grep MODPROBE=/sbin/modprobe SWITCH=/usr/sbin/usb_modeswitch SWITCH_D=/etc/usb_modeswitch.d WVDIAL=/usr/bin/wvdial SLEEP=/bin/sleep SUDO=/usr/bin/sudo WHICH=/usr/bin/which switch_config="$SWITCH_D/$VID:$WRONG_PID" if ! [ -x $WVDIAL -a -x $SWITCH ]; then echo "Install wvdial and usb_modeswitch." exit 0 fi check_usb() { local vid="$1" local pid="$2" ($LSUSB | $GREP "$vid:$pid") } if ! (check_usb "$VID" "$PID"); then echo "Cannot find modem device..." if (check_usb "$VID" "$WRONG_PID") && ( [ -f "$switch_config" ] ); then echo "The device is attached but its mode is wrong." echo "Try usb_modeswitch..." $SUDO $SWITCH -c "$switch_config" $SLEEP 1 if (check_usb "$VID" "$PID"); then echo "Successfully switched the mode." else echo "Failed to switch the mode..." exit 1 fi else exit 1 fi fi if [ ! -c "$usbinterface" ]; then $SUDO $MODPROBE usbserial vendor=0x$VID product=0x$PID $SLEEP 2 fi $SUDO $WVDIAL which works completely fine - no problems what-so-ever. But we also have 1 more laptop here which I need to share the internet connection with. In Windows 7 I do this with the Connectify program, and in Ubuntu I have seen that you can do things like set up hotspots etc. But because I am using WvDial I am not sure how I would share the internet. I am only beginning to use Ubuntu but unfortunately until I can figure out how to share the internet over WiFi when connected via WvDial I have to stick with Windows. If you have any ideas on how to do this it would be much appreciated!

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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