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• Upcoming Technical Training by PTS

  - by Javier Puerta

  See below upcoming technical sessions for partners delivered by PTS (Partner Technology Solutions): Database 12c Technical Training for Partners by PTS November 12-13, 2013: Lisbon, Portugal November 20-21, 2013: Dubai, UAE November 26-27, 2013: Riga, Latvia December 11-12, 2013: Hertzliya, Israel Oracle 12c Database In-Memory Session Beta event  November 26, 2013: Munich, Germany November 28, 2013: Reading, England Upgrade Your Solution to Oracle Database 12c November 26-27, 2013: Athens, Greece To register for any of the above sessions please contact your local enablement manager. 

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• Upcoming Technical Training by PTS

  - by Javier Puerta

  See below upcoming technical sessions for partners delivered by PTS (Partner Technology Solutions): Database 12c Technical Training for Partners by PTS November 12-13, 2013: Lisbon, Portugal November 20-21, 2013: Dubai, UAE November 26-27, 2013: Riga, Latvia December 11-12, 2013: Hertzliya, Israel Oracle 12c Database In-Memory Session Beta event  November 26, 2013: Munich, Germany November 28, 2013: Reading, England Upgrade Your Solution to Oracle Database 12c November 26-27, 2013: Athens, Greece To register for any of the above sessions please contact your local enablement manager. 

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• Traits of a DBA - Part One – The Technical Side

  What does it take to become a database administrator, or what kinds of traits should I be looking for when I am hiring a DBA. Those traits can be summarized it two categories: Technical and Personal. In this article, Greg Larsen discusses the technical traits a DBA should have. Free eBook - Performance Tuning with DMVsThis free eBook provides you with the core techniques and scripts to monitor your query execution, index usage, session and transaction activity, disk IO, and more. Download the free eBook.

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• Turning Google Apps mail inbox into Support Ticket System

  - by Saif Bechan

  I have an account at Google apps and most of my email is done trough Gmail. Now I just manually respond to support email. I was wondering if there is an easy way using filters and auto responders to create a support ticket system. I think something like this would be great, but is it possible: Gmail has to make a unique ID for every email that comes in. After that all the other incoming mails should be grouped using that unique ID and not grouped by email. Something like that, or are there things I am not taking into account. I really don't want to use separate software for this, because I think with some small configurations this can do the trick quite well. Or are there some free apps on the marketplace that do this already. I have searched for this but cannot find any. Sorry if this is not an SF question. I really didn't know which is the best fit for this question. This can be migrated to anywhere if someone things it would be answered better there.

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• App for family tech support tracking?

  - by slothbear

  I do tech support for several groups within my family. They usually have a document or notebook of questions for me. They often record my advice, but then ask me again later. Some communications are by email (nice record for me, although they never think to search). Some sessions are in person, usually with a followup email from me for the record. Which they forget about. I'm not trying to force them to be more 'professional', but I would like to streamline my support a bit, and give them a place to look for past answers. Some of them would like a standard place like that, rather than reasking me the same questions. The solution has to be free. And web-based, although email-in for questions would be great. I'll be doing most (all?) updating of the system. Mobile/iPhone access would be nice, but not required. Ideally, a system with topics and responses would be good, but I'd need a way to promote one response as 'the answer'.

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• add android support library v4 to intellij ide

  - by user1233587

  i am trying to use viewpager from android support library v4 in intelli j currently i have android sdk 4.1 I copied android-support-v4.jar to my intellij android project under 'libs' in the project settings of intellij I webt to "Modules" = "MyModuleName" = dependencies tab, and add the android-support-v4.jar, by navigating the path to the libs/ folder under my own project I checked the 'export' besides this newly added jar file but i still can't use viewpager in my application i get a crash msg like java.lang.RuntimeException: Unable to start activity ComponentInfo{com.xxxx/com.xxxx.MyActivity}: android.view.InflateException: Binary XML file line #13: Error inflating class android.support.v4.view.ViewPager

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• New technical product guide for Sun Ray clients

  - by Jaap

  In the Oracle online documentation system a new Sun Ray clients Technical Product guide has been published. The document provides detailed information about the similarities and differences between the three Sun Ray client hardware models: Sun Ray 3, Sun Ray 3 plus and Sun Ray 3i. From the description of the Technical Product guide I want to quote the following section: "......Since Sun Ray 3 Series Clients have no local operating system and require no local management, they eliminate the complexity, expenses, and security vulnerabilities associated with other thin client and PC solutions. ......" This is always one of the great advantages of Sun Ray clients compared to other thin clients (which are actually low-fat PCs where you have to manage thin client OS images). The guide lists the features and technical specifications of the Sun Ray Client such as number of ports, chassis, graphics, network interfaces, power supply, operating conditions, MTBF, reliability, and other standards. The guide also contains a separate chapter about environmental data. As you may know, the Sun Ray 3 Series clients are designed specifically to be sensitive to a spectrum of environmental concerns and standards, from materials to manufacturing processes to shipping, operation, and end of life. The Sun Ray 3 Series clients complies to environmental standards and certifications such as Energy Star 5.0, EPEAT, WEEE and RoHS (see the Oracle policy for RoHS and REACH).

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• SQL SERVER – Technical Reference Guides for Designing Mission-Critical Solutions – A Must Read

  - by pinaldave

  Yesterday I was reading architecture reference material helping my friend who was looking for material in this respect. While working together we were searching twitter, facebook and search engines to find relevant material.While searching online we end up on very interactive reference point. Once I send the same to him, he replied he may not need anything more after referencing this material. The best part of this article was it gives access to various aspect of the technology of the image map. Here is the abstract of the original article from the site: The Technical Reference Guides for Designing Mission-Critical Solutions provide planning and architecture guidance for various mission-critical workloads deployed by users. These guides reflect the knowledge gained by Microsoft while working with customers on mission-critical deployments. Each guide provides not only the key technical concepts and information helpful for design, but also “lessons learned,” best practices, and references to customer case studies. Once you click on any of the desired topic, you will see further detailed image map of the selected topic. Personally once I ended up on this site, I was there for more than 2 hours clicking through various links. Click on image to see larger image Read more here: Technical Reference Guides for Designing Mission-Critical Solutions Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL White Papers, T SQL, Technology

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• How to Manage Technical Employees

  - by Ajarn Mark Caldwell

  In my current position as Software Engineering Manager I have been through a lot of ups and downs with staffing, ranging from laying-off everyone who was on my team as we went through the great economic downturn in 2007-2008, to numerous rounds of interviewing and hiring contractors, full-time employees, and converting some contractors to employee status.  I have not yet blogged much about my experiences, but I plan to do that more in the next few months.  But before I do that, let me point you to a great article that somebody else wrote on The Unspoken Truth About Managing Geeks that really hits the target.  If you are a non-technical person who manages technical employees, you definitely have to read that article.  And if you are a technical person who has been promoted into management, this article can really help you do your job and communicate up the line of command about your team.  When you move into management with all the new and different demands put on you, it is easy to forget how things work in the tech subculture, and to lose touch with your team.  This article will help you remember what’s going on behind the scenes and perhaps explain why people who used to get along great no longer are, or why things seem to have changed since your promotion. I have to give credit to Andy Leonard (blog | twitter) for helping me find that article.  I have been reading his series of ramble-rants on managing tech teams, and the above article is linked in the first rant in the series, entitled Goodwill, Negative and Positive.  I have read a handful of his entries in this series and so far I pretty much agree with everything he has said, so of course I would encourage you to read through that series, too.

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• How much should I pay for desktop support?

  - by Zak

  What is a reasonable rate to pay to have an office full of windows computers supported with a tech support hotline and a 1 day response for a field rep to show up and fix a computer?

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• Support-Tool (SDK): Capture system information (Registry, Memory, etc.), Make a screenshoot, send an

  - by Robert

  I have the task to find or develop a support tool which has some very common (?) features: Send the following data as a email or to ticket system, after clicking a button like "get system summary" or "create ticket" Screen shoot System Summary Registry Log-Files Question(s): Are their any tools which have a similar functionality already (to buy or for inspiration). I their some kind of commercial or open source framework or tool set, which I can use as starting point or to customize?

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• remote linux support service

  - by James

  Hi after struggling with a wireless adapter installation for a few days, I am wondering if there is some service that will do it remotely. I am not talking about an enterprise type remote support center. I am thinking about a similar service for home PCs anyone aware of such a service ?

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• Vorsprung für Partner – auch beim Support

  - by Alliances & Channels Redaktion

  Solider Support ist für Oracle eine Selbstverständlichkeit, das ist nichts Neues. Aber wussten Sie auch, dass Oracle Support für Partner besondere Konditionen und Tools anbietet? Der Weg dorthin ist ganz einfach: Loggen Sie sich in das OPN-Portal ein. Über den Klickpfad „Partner with Oracle“, „Get startet“, „Levels and Benefits“ und „View all benefits“ gelangen Sie zu einer Übersicht, welches Level welche Support Benefits mit sich bringt. Als Partner erhalten Sie eine eigene Oracle Partner SI Nummer, sprich einen Support Identifier, der den Zugriff auf die Wissensdatenbank, technische Unterlagen, den Patch Download Bereich und verschiedene Communities im Support Portal „My Oracle Support“ eröffnet. Zudem haben Sie selbstverständlich die Möglichkeit, Service Request (SR) Pakete zu kaufen. Je nach Partner Level verfügen Sie über eine bestimmte Menge an freien Service Requests. Deren Zahl können Sie mit jeder weiteren Spezialisierung vermehren. Und: Beim Support-Einkauf für den Eigenbedarf erhalten unsere Partner einen Preisnachlass. Ein Blick ins OPN-Portal lohnt sich also auch in Support-Fragen!

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• SUN Customers and Partners, preview My Oracle Support

  - by chris.warticki

  Preview My Oracle Support - now! Take advantage of My Oracle Support before full migration. Oracle Global Customer Support invites you to preview some of the support platform's key capabilities. With the preview to My Oracle Support, Sun customers and partners can have immediate access to: My Oracle Support Community, with live advisor webcasts, active moderation by Oracle/Sun support engineers, user interaction, best practices presentations, and news and announcements Knowledgebase, with more than 900,000 articles, including more than 100,000 Sun Support articles and documents.   -Chris Warticki twittering @cwarticki Join one of the Twibes - http://twibes.com/MyOracleSupport or http://twibes.com/OracleSupport

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• Extended Support pro E-Business Suite 11.5.10

  - by Jiri Hromadka

  Období Premier Support pro produkty E-Business Suite verze 11.5.10 skoncilo v listopadu 2010. Na základe cetných žádostí zákazníku a analýzy trhu se Oracle rozhodl poskytovat zákazníkum Extended Support v prvním roce bez dodatecných poplatku. To pravdepodobne všichni zákazníci EBS vedí. Toto období koncí 30.11.2011. Zákaznící, kterí budou chtít Extended Support i nadále využívat si jej budou muset od 1.12.2011 tedy zakoupit. V opacném prípade automaticky precházejí na uroven podpory Sustaining Support. Pro plné využití úrovne služby Extended Support je treba splnovat stanovenou minimální úroven opatchování - tzv. "minimum baseline patch requirements" Prímo v E-Business Suite je nástroj, který tuto úroven automaticky zkontroluje. Více informací o této problematice nalezenete v dokumentu Critical E-Business Suite11i (11.5.10) Extended Support Information on Minimum Baseline Patch Requirements (Doc ID 1116887.1) Vice informací o podrobnostech poskytování technické podpory naleznete v sekci Lifetime Support na stránkách oracle.com for further information regarding Oracle's Lifetime Support Policy

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• Product Support Webcast for Existing Customers:Getting the Most from My Oracle Support, Tips and Tricks for WebCenter Content

  - by John Klinke

  My Oracle Support (MOS) is the one-stop support solution for WebCenter customers with Oracle Premier Support. Join us for this 1-hour Advisor Webcast "Getting the Most from My Oracle Support, Tips and Tricks for WebCenter Content" on July 11, 2013 at 11:00am Eastern (16:00 UK / 17:00 CET / 8:00am Pacific / 9:00am Mountain) Topics will include:- My Oracle Support Search, Advanced Search, and PowerViews- Information Centers- Latest Patches and Bundle Patches- My Oracle Support Community- Remote Diagnostic Administration (RDA) Make sure to register and mark this date on your calendar. Register here: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=594341268&t=aOnce your registration request is approved, you will receive a confirmation email with instructions for joining the webcast on July 11. Past Advisor Webcasts have been recorded and can be viewed by going to the 'archived' tabs on this knowledge base announcement:https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&id=1456204.1 (active support contract required)

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• OBIEE lifetime support

  - by THE

  I just received an email from the Development team explaining the detailed dates when what version of OBIEE will be in what stage of Support. So again for all readers who have not had the chance to look at the  lifetime Support policy from Oracle, I'll  try to explain this in easy words: Any major release is in "error correction support" by Development for another 12 months following the availability of a new major release. Examples: 11.1.1.5.0 was released in May 2011.  => So 11.1.1.3.0 (the version before that) went out of patching support ( or "error correction support" ) 12 months after that, i.e. June 2012. Note here: It went out of error correction support, which means Development will not fix bugs, or issue patches after that. The product can still be supported by Technical Support ( as "best effort support" ).So - Questions will still be answered, but there will not be fixes to bugs or glitches.11.1.1.6.0 was released in February 2012.  => Therefore 11.1.1.5.0 will be out of patching support / error correction support starting March 2013. I hope this clears up some of the questions/concerns that you might have had. Oh, and of course to mention the latest and recommended version to use: 11.1.1.6.0 + 11.1.1.6.5 bundle patch is "just what the doctor ordered".

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• Should developers do their own software releases (if there is a prod support team in place)?

  - by leora

  I know there are going to always be differences depending on the particular size, staff etc, but i wanted to get feedback in general around: In an environment where you have a production support team doing first line support and release management, is it better to simply have developers manage their own releases instead? In this case, its internal software at an insurance company but the question should be valid at any company, size, etc I think. Currently, we have our production team do releases but there is an argument that its inefficient and that if you allowed developers the ability to do it, they will focus more on making it simple and efficient and avoid basically passing on scripts, etc to run to another team. The counter argument is that if you don't have a check and balance, you could get a software team (or an individual) that doesn't a very hacky job about getting their software out there (making on the fly changes, not documenting the process, etc) and that by forcing the prod support team to do the actual release, it enforces consistency and proper checks and balances. I know this is not a black or white issue but I wanted to see what folks thought on this so the discipline and consistency is there but without the feeling that an inefficient process is in place.

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• Do any JS implementations currently support (or have support on the roadmap for) fast, vectorized op

  - by agnoster

  I'd like to do a bit of matrix/vector arithmetic in JavaScript, and was wondering if any browsers or other JS implementations actually have support for vectorized operations, for instance for quickly summing the entries of two Arrays (or summing, or whatever). Even if that currently doesn't mean it compiles down to vectorized operations, at least some language support would be nice for when it does get implemented - I'd take the existence of functions or syntax to support it as a step in the right direction. (Understandably, "vectorization javascript" searches are pretty much all about graphics and SVG.)

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• How can I peer into a Windows user's RDP session for support, where I initiate the support session?

  - by David Bullock

  I've used both WebEx and GoToAssist, but neither of them have a story to tell for 'unattended' access of a user's desktop unless the user is using the machine's primary console. Unattended in the sense that they phone me and I then appear in their session, rather than they visit a website and enter their details and wait for me. This is a common use-case, since the users' machine is a virtual desktop, and the session broker is connecting the user via RDP. They never have a session with their desktop unless it's a remote desktop session. At the moment, if I use either of the said products to get an unattended support session going, all I can see is the login screen of the physical console, telling me that a remote session is in progress. Are there alternative tools which will make me happy?

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• Notebook Operating System with extreme support cycles/security updates

  - by leto

  Hello there, after reading the announcements about Mac OS X "Lion" and Apples political decision, I've had enough. I'm a longtime Apple User since 1992, have always felt at home there, but am trying to switch to alternative Operating System since a year. I've also been working with Unix machines since 2001, so I'm looking in one of the free Unices or a Linux. Since I last looked at the desktop in 2002 choke much has changed, it seems. So I'm lost once more in the war between desktop environments and software. To be honest: I don't care what it's name is, I want to get my job done. Here's what I set me as landmark for an operating system/software to be considered: Has to be atleast four years old Has to supply security updates for current release for atleast a year Production quality stability for the whole desktop environment (!) No f****g commercial stuff that tends to supply me with privacy invading App Store or Cloud space So far I'm running a MacBook from 2007, 4 Gig memory, 250 Gig disk and I need: IMAPs for Mail since 1995 Webbrowser sic Shell Keeping current with Updates/Upgrades with no more than 5 Minutes spent in entering commands (makes it hard for OpenBSD ;-) ) A desktop filemanger would be nice, but is a bonus. What can you suggest as operating system? The one with the longest support cycles and best chance to survive the next 10 years will win a new user, even sending patches when needed :-) Greets

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• Microsoft Technical Computing

  In the past I have described the team I belong to here at Microsoft (Parallel Computing Platform) in terms of contributing to Visual Studio and related products, e.g. .NET Framework. To be more precise, our team is part of the Technical Computing group, which is still part of the Developer Division. This was officially announced externally earlier this month in an exec email (from Bob Muglia, the president of STB, to which DevDiv belongs). Here is an extract: " As we build the Technical...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Technical Computing Initiative, Jim Gray and a Virtual Framed Letter on my Wall

  Today Microsoft announced their Technical Computing Initiative, a program to help scientists and engineers take advantage of the latest breakthroughs in parallel computing, bandwidth increases, and technologies that will make doing scientific research akin to using spreadsheets (as opposed to writing really complex custom code).  This is actually the culmination of work that the late Jim Gray, formerly a technical fellow at Microsoft, was working on. I didn't really know Jim, and frankly only...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Successful technical communities except for open-source?

  - by Joshua Fox

  Have you ever seen a successful technical community -- e.g. user group, industry organization? Am I asking about a group of software engineers who get together F2F (or maybe online) and discuss technical and industry issues with deep zeal and interest -- a place where meaningful connections are made. Here are the only examples I have ever seen: Open source Maybe the Silicon Valley Java Users' Group Homebrew Computing Club in the '70's This sort of thing does exist in academia. Of course, there are lots of conferences and attempts at user's groups. However, almost all committed, serious software engineers, when asked about this, say "I don't have the time", which means that the organizations are not worthwhile to the best in our profession. Has anyone seen any organizations with an ongoing spirit of enthusiasm from top software engineers?

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• schedule compliance and keeping technical supports and resolving issues

  - by imays

  I am an entrepreneur of a small software developer company. The flagship product is developed by myself and my company grew up to 14 people. One of pride is that we've never have to be invested or loaned. The core development team is 5 people. 3 are seniors and 2 are juniors. After the first release, we've received many issues from our customers. Most of them are bug issues, customization needs, usage questions and upgrade requests. The issues from customers are incoming many times everyday, so it takes little time or much time of our developers. Because of our product is a software development kit(SDK) so most of questions can be answered only from our developers. And, for resolving bug issues, developers must be involved. Estimating time to resolve bug is hard. I fully understand it. However, our developers insist they cannot set the any due date of each project because they are busy doing technical supports and bug fixes by issues from customers everyday. Of course, they never do overwork. I suggested them an idea to divide the team into two parts: one for focusing on development by milestones, other for doing technical supports and bug fixes without setting due days. Then we could announce release plan officially. After the finish of release, two parts exchange the role for next milestone. However, they say they "NO, because it is impossible to share knowledge and design document fully." They still say they cannot set the release date and they request me to alter the due date flexibly. They does not fix the due date of each milestone. Fortunately, our company is not loaned and invested so we are not chocked. But I think it is bad idea to keep this situation. I know the story of ant and grasshopper. Our customers are tired of waiting forever of our release date. Companies consume limited time and money. If flexible due date without limit could be acceptable, could they accept flexible salary day? What is the root cause of our problem? All that I want is to fix and achieve precisely due date of each milestone without losing frequent technical supports. I think there must be solution for this situation. Please answer me. Thanks in advance. PS. Our tools and ways of project management are Trello, Mantis-like issue tracker, shared calendar software and scrum(collected cards into series of 'small and high completeness' projects).

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