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  • Marketing texts for freelance programmers [closed]

    - by chiborg
    I'm a freelance developer and would like to set up a website that describes my services. When trying to come up with texts for the web site I got a severe case of writers block. I know that I'd like to describe what I do (websites, CMS, web-based applications), the different stages of projects (analysis, contract, prototype, testing, improvement, delivery, payment, etc) and who the target audience is (owners of small to medium businesses). But I have this feeling that there are some rules/tips on how to write such texts and I don't know them - any pointers?

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  • Podcast: Dell Perot Systems Relies on Oracle In-Memory Database Cache

    - by john.brust
    Recently we spoke with Bill Binko, Technology Consultant at Dell Perot Systems, about a high volume web-based content delivery system they implemented for a client with Oracle In-Memory Database Cache. Their client needed to respond to ~1 billion hits (web requests) per day, but hadn't been able to support this load. Oracle In-Memory Database Cache allowed for multiple & complicated queries to take place without ever hitting the disk...providing sub-millisecond response time and ability to manage much higher high volumes of data. Old System: Old SQL Server Database, over 300 servers, difficult to maintain. New System: One Oracle Database 11g instance, multiple Oracle RAC nodes, backed up by Oracle Data Guard, and Oracle In-Memory Database Cache to cut query response times by 10x. Listen to the podcast.

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  • Is Silverlight only for eye-candy, or does it have a use in business?

    - by Cyberherbalist
    Granted that Silverlight may make eye-popping websites of great beauty, is there any justification for using it to make practical web applications that have serious business purposes? I'd like to use it (to learn it) for a new assignment I have, which is to build a web-based application that keeps track of the data interfaces used in our organization, but I'm not sure how to justify it, even to myself. Any thoughts on this? If I can't justify it then I will have to build the app using the same old tired straight ASP.NET approach I've used (it seems) a hundred times already.

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  • Visual Studio 2010: Fun with extensions

    - by BizTalk Visionary
    One of the powerful things that has come into Visual Studio over the last few years has been joy of extensions. With 2010 there seems to be even more!! Of course teaching old dogs like myself new tricks always takes time but interestingly enough some of the rules I learnt early in my working life over 30 years ago still hold true!! A derivation of one that was knocked into during my engineering apprenticeship and associated exams was RTFQ! Read the ‘flippin’ question. (I replaced the original ‘F’ with a more palatable version here!). Today I forgot that rule and didn’t RTFI (I being instructions) and spent a fruitless hour wondering why my Entity Framework POCO generator never appeared in the new project template list when I wanted to add it!! It was simple of course – I had only installed the Entity Framework POCO generator for web sites and not building a web project meant it would never appear!!! A quick look again I found the ‘other’ extension that supported my project type! So RTFI!!

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  • CodePlex Daily Summary for Thursday, July 18, 2013

    CodePlex Daily Summary for Thursday, July 18, 2013Popular ReleasesCircuit Diagram: Circuit Diagram 2.0 Beta 2: New in this release: Show grid in editor Cut/copy/paste support Bug fixesBetter Network: Better Network v1.0.1: v1.0.1 - Patch Changelog - Fixed app crashed when trying to delete - Hopefully fix other crashes as well :DCommunity TFS Build Extensions: July 2013: The July 2013 release contains VS2010 Activities(target .NET 4.0) VS2012 Activities (target .NET 4.5) VS2013 Activities (target .NET 4.5.1) Community TFS Build Manager VS2012 The Community TFS Build Manager can also be found in the Visual Studio Gallery here where updates will first become available. A version supporting VS2010 is also available in the Gallery here.Open Url Rewriter for DotNetNuke: Open Url Rewriter Core 0.4.2 (Beta): buf fix for removing home page separate version for DNN 7.1 (in advanced mode with custom url)#Zyan Communication Framework: Zyan 2.5: Zyan 2.5 NuGet package Project descriptionZyan is an easy to use distributed application framework for .NET, Mono and Android. With Zyan you can publish any .NET class for remote access over network. [en] What's new in Zyan 2.5: Android platform support via Mono for Android (#1828) Tested with Mono for Android v4.7.9, should work on stable v4.6.x The following restrictions apply to Android version of the library: Only duplex TCP channel is supported MEF integration is not available Re...Install Verify Tool: Install Verify Tool V 1.0: Win Service Web Service Win Service Client Web Service ClientOrchard Project: Orchard 1.7 RC: Planning releasedTerminals: Version 3.1 - Release: Changes since version 3.0:15992 Unified usage of icons in user interface Added context menu in Organize favorites grid Fixed:34219 34210 34223 33981 34209 Install notes:No changes in database (use database from release 3.0) No upgrade of configuration, passwords, credentials or favorites See also upgrade notes for release 3.0WatchersNET.SiteMap: WatchersNE​T.SiteMap 01.03.08: changes Localized Tab Name is now usedGoAgent GUI: GoAgent GUI 1.1.0 ???: ???????,??????????????,?????????????? ???????? ????: 1.1.0? ??? ?????????? ????????? ??:??cn/hk????,?????????????????????。Hosts??????google_hk。Media Companion: Media Companion MC3.573b: XBMC Link - Let MC update your XBMC Library Fixes in place, Enjoy the XBMC Link function Well, Phil's been busy in the background, and come up with a Great new feature for Media Companion. Currently only implemented for movies. Once we're happy that's working with no issues, we'll extend the functionality to include TV shows. All the help for this is build into the application. Go to General Preferences - XBMC Link for details. Help us make it better* Currently only tested on local and ...Wsus Package Publisher: Release v1.2.1307.15: Fix a bug where WPP crash if 'ShowPendingUpdates' is start with wrong credentials. Fix a bug where WPP crash if ArrivalDateAfter and ArrivalDateBefore is equal in the ComputerView. Add a filter in the ComputerView. (Thanks to NorbertFe for this feature request) Add an option, when right-clicking on a computer, you can ask for display the current logon user of the remote computer. Add an option in settings to choose if WPP ping remote computers using IPv4, IPv6 or IPv6 and, if fail, IP...Lab Of Things: vBeta1: Initial release of LoTVidCoder: 1.4.23: New in 1.4.23 Added French translation. Fixed non-x264 video encoders not sticking in video tab. New in 1.4 Updated HandBrake core to 0.9.9 Blu-ray subtitle (PGS) support Additional framerates: 30, 50, 59.94, 60 Additional sample rates: 8, 11.025, 12 and 16 kHz Additional higher bitrates for audio Same as Source Constant Framerate 24-bit FLAC encoding Added Windows Phone 8 and Apple TV 3 presets Introduced process isolation for encodes. Now if HandBrake crashes, VidCoder will ...TBox - tool to make developer's life easier.: TBox 1.021: 1)Add console unit tests runner, to run unit tests in parallel from console. Also this new sub tool can save valid xml nunit report. It can help you in continuous integration. 2)Fix build scripts.LifeInSharepoint Modern UI Update: Version 2: Some minor improvements, including Audience Targeting support for quick launch links. Also removing all NextDocs references.Virtual Photonics: VTS MATLAB Package 1.0.13 Beta: This is the beta release of the MATLAB package with examples of using the VTS libraries within MATLAB. Changes for this release: Added two new examples to vts_solver_demo.m that: 1) generates and plots R(lambda) at a given rho, and chromophore concentrations assuming a power law for scattering, and 2) solves inverse problem for R(lambda) at given rho. This example solves for concentrations of HbO2, Hb and H20 given simulated measurements created using Nurbs scaled Monte Carlo and inverted u...Microsoft Ajax Minifier: Microsoft Ajax Minifier 4.96: Fix for issue #19957: EXE should output the name of the file(s) being minified. Discussion #449181: throw a Sev-2 warning when trailing commas are detected on an Array literal. Perfectly legal to do so, but the behavior ends up working differently on different browsers, so throw a cross-browser warning. Add a few more known global names for improved ES6 compatibility update Nuget package to version 2.5 and automatically add the AjaxMin.targets to your project when you update the package...Outlook 2013 Add-In: Categories and Colors: This new version has a major change in the drawing of the list items: - Using owner drawn code to format the appointments using GDI (some flickering may occur, but it looks a little bit better IMHO, with separate sections). - Added category color support (if more than one category, only one color will be shown). Here, the colors Outlook uses are slightly different than the ones available in System.Drawing, so I did a first approach matching. ;-) - Added appointment status support (to show fr...Columbus Remote Desktop: 2.0 Sapphire: Added configuration settings Added update notifications Added ability to disable GPU acceleration Fixed connection bugsNew ProjectsAdvGenReader: This project is to build a user friendly RSS reader. We are aimed to use WPF for this project.Arroguella: A C# roguelike where anything can happen!CodedUITestExtensions: The project delivers a collection of extensions for CodedUITest.Data UYS System: Production system will be developed.Evolved Walker: A GA project where a physically simulated "Walker" is evolved to travel the longest distance it can.FH Intranet Parser: Parses the grades page of the FH Wiener Neustadt intranet page and reports any new grades.Gauss Numeric Integrator: C# implementation of numerical integration by Gaussian Quadrature.googleprep: Google interview preparations.JMA TFS Archive: TFS Test ProjectJMA TFS NEW: Test projectKill CRM Plugin: Removes a plugin from a Dynamics CRM 2011 database.Kimmo: Collection of source code libraries to help my development projects.Kinect Powerpoint Mapper: Use the Kinect sensor to drive your powerpoint presentation. Change the config file if you'd like to use this keystroke mapper with other applications.Koala.JiraTool: Jira????。Lumi: Lumi is a light based platformer engine based on Neat Game Engine for XNA. Features: Dynamic lighting and shadow system, level builder, console and scripting.MCSD Web Developer: MCSD: Web Applications Certification This is the repository for all the documents, presentations, information, projects and material for the certification.MindReader: It is game using some logic to develop thisNightskyMimic: Ai for Magic: The Gathering PlayerNoBlackWallpaper: Auto set and update bing image as wallpaperPersian FoxPro DBF viewer for .NET: Many legacy systems used FoxPro in Iran. This component allows data stored in DBF files to be read by .NET, including the necessary Farsi codepage conversions.PostEdit: Taringa!/Poringa! Post Editorprakark07172013Git01: *bold* _italics_ +underline+ ! Heading 1 !! Heading 2 * Bullet List ** Bullet List 2 # Number List ## Number List 2 [another wiki page] [url:http://www.example.prakark07172013tfs01: *bold* _italics_ +underline+ ! Heading 1 !! Heading 2 * Bullet List ** Bullet List 2 # Number List ## Number List 2 [another wiki page] [url:http://www.example.prakark07172015Hg01: *bold* _italics_ +underline+ ! Heading 1 !! Heading 2 * Bullet List ** Bullet List 2 # Number List ## Number List 2 [another wiki page] [url:http://www.example.Storyboard application: The Storyboard is an application that allows to model the different elements of a story to better structure it.System.Linq.Dynamic: Extends System.Linq.Dynamic to support Execution of Lambda expressions defined in a string against Entity Framework or any provider that supports IQueryable.Test Automation Data Manager: MVC4 application with SQLServer 2008 back end to manage test automation data.testdd07172013tfs01: dThe Monack Framework: MonackFr is an open source framework. By developing new or combining existing modules you will be able to create tailor made web softwareYAPI (Youtube API): You can do anything and play anymore youtube channel, playlist, video with YAPI

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  • CodePlex Daily Summary for Tuesday, August 12, 2014

    CodePlex Daily Summary for Tuesday, August 12, 2014Popular ReleasesAD4 Application Designer for flow based .NET applications: AD4.AppDesigner.23.26: AD4.Iteration.23.26(Advanced Rendering Features) DesignAttribute to format wire caption of pin (Custom Position): RaiseAlarmFlow of AlarmClockSample.10 extended to test the new attribute RenderWiresCaptions improved to handle LabelPosition parameter Next tutorial finished: Synchronizer Pattern (Version V6) (AD4.AlarmClockSample.V6.Sourcecode) ToDo: Some tutorials are unfinished but coming soon ... Refacturing (I'm not satisfied with the caption rendering steps) Note: The gluing code of...EWSEditor: EwsEditor 1.10 Release: • Export and import of items as a full fidelity steam works - without proxy classes! - I used raw EWS POSTs. • Turned off word wrap for EWS request field in EWS POST windows. • Several windows with scrolling texts boxes were limiting content to 32k - I removed this restriction. • Split server timezone info off to separate menu item from the timezone info windows so that the timezone info window could be used without logging into a mailbox. • Lots of updates to the TimeZone window. • UserAgen...Python Tools for Visual Studio: 2.1 RC: Release notes for PTVS 2.1 RC We’re pleased to announce the release candidate for Python Tools for Visual Studio 2.1. Python Tools for Visual Studio (PTVS) is an open-source plug-in for Visual Studio which supports programming with the Python language. PTVS supports a broad range of features including CPython/IronPython, editing, IntelliSense, interactive debugging, profiling, Microsoft Azure, IPython, and cross-platform debugging support. PTVS 2.1 RC is available for: Visual Studio Expre...Aspose for Apache POI: Missing Features of Apache POI SS - v 1.2: Release contain the Missing Features in Apache POI SS SDK in comparison with Aspose.Cells What's New ? Following Examples: Create Pivot Charts Detect Merged Cells Sort Data Printing Workbooks Feedback and Suggestions Many more examples are available at Aspose Docs. Raise your queries and suggest more examples via Aspose Forums or via this social coding site.Touchmote: Touchmote 1.0 beta 13: Changes Less GPU usage Works together with other Xbox 360 controls Bug fixesPublic Key Infrastructure PowerShell module: PowerShell PKI Module v3.0: Important: I would like to hear more about what you are thinking about the project? I appreciate that you like it (2000 downloads over past 6 months), but may be you have to say something? What do you dislike in the module? Maybe you would love to see some new functionality? Tell, what you think! Installation guide:Use default installation path to install this module for current user only. To install this module for all users — enable "Install for all users" check-box in installation UI ...Modern UI for WPF: Modern UI 1.0.6: The ModernUI assembly including a demo app demonstrating the various features of Modern UI for WPF. BREAKING CHANGE LinkGroup.GroupName renamed to GroupKey NEW FEATURES Improved rendering on high DPI screens, including support for per-monitor DPI awareness available in Windows 8.1 (see also Per-monitor DPI awareness) New ModernProgressRing control with 8 builtin styles New LinkCommands.NavigateLink routed command New Visual Studio project templates 'Modern UI WPF App' and 'Modern UI W...ClosedXML - The easy way to OpenXML: ClosedXML 0.74.0: Multiple thread safe improvements including AdjustToContents XLHelper XLColor_Static IntergerExtensions.ToStringLookup Exception now thrown when saving a workbook with no sheets, instead of creating a corrupt workbook Fix for hyperlinks with non-ASCII Characters Added basic workbook protection Fix for error thrown, when a spreadsheet contained comments and images Fix to Trim function Fix Invalid operation Exception thrown when the formula functions MAX, MIN, and AVG referenc...SEToolbox: SEToolbox 01.042.019 Release 1: Added RadioAntenna broadcast name to ship name detail. Added two additional columns for Asteroid material generation for Asteroid Fields. Added Mass and Block number columns to main display. Added Ellipsis to some columns on main display to reduce name confusion. Added correct SE version number in file when saving. Re-added in reattaching Motor when drag/dropping or importing ships (KeenSH have added RotorEntityId back in after removing it months ago). Added option to export and r...jQuery List DragSort: jQuery List DragSort 0.5.2: Fixed scrollContainer removing deprecated use of $.browser so should now work with latest version of jQuery. Added the ability to return false in dragEnd to revert sort order Project changes Added nuget package for dragsort https://www.nuget.org/packages/dragsort Converted repository from SVN to MercurialBraintree Client Library: Braintree 2.32.0: Allow credit card verification options to be passed outside of the nonce for PaymentMethod.create Allow billingaddress parameters and billingaddress_id to be passed outside of the nonce for PaymentMethod.create Add Subscriptions to paypal accounts Add PaymentMethod.update Add failonduplicatepaymentmethod option to PaymentMethod.create Add support for dispute webhooksThe Mario Kart 8 App: V1.0.2.1: First Codeplex release. WINDOWS INSTALLER ONLYAspose Java for Docx4j: Aspose.Words vs Docx4j - v 1.0: Release contain the Code Comparison for Features in Docx4j SDK and Aspose.Words What's New ?Following Examples: Accessing Document Properties Add Bookmarks Convert to Formats Delete Bookmarks Working with Comments Feedback and Suggestions Many more examples are available at Aspose Docs. Raise your queries and suggest more examples via Aspose Forums or via this social coding site.File System Security PowerShell Module: NTFSSecurity 2.4.1: Add-Access and Remove-Access now take multiple accoutsYourSqlDba: YourSqlDba 5.2.1.: This version improves alert message that comes a while after script installation to check for a newer version. Also, it says now to get it from YourSqlDba.CodePlex.com If you don't want to update now, just-rerun the script from your installed version. To get info on actual version running, just run stored procedure YourSqlDba.install.PrintVersionInfo. . You can go to source code / history and click on change set 72957 to see changes in the script.Manipulator: Manipulator: manipulatorXNB filetype plugin for Paint.NET: Paint.NET XNB plugin v0.4.0.0: CHANGELOG Reverted old incomplete changes. Updated library for compatibility with Paint .NET 4. Updated project to NET 4.5. Updated version to 0.4.0.0. INSTALLATION INSTRUCTIONS Extract the ZIP file to your Paint.NET\FileTypes folder.EdiFabric: Release 4.1: Changed MessageContextWix# (WixSharp) - managed interface for WiX: Release 1.0.0.0: Release 1.0.0.0 Custom UI Custom MSI Dialog Custom CLR Dialog External UIMath.NET Numerics: Math.NET Numerics v3.2.0: Linear Algebra: Vector.Map2 (map2 in F#), storage-optimized Linear Algebra: fix RemoveColumn/Row early index bound check (was not strict enough) Statistics: Entropy ~Jeff Mastry Interpolation: use Array.BinarySearch instead of local implementation ~Candy Chiu Resources: fix a corrupted exception message string Portable Build: support .Net 4.0 as well by using profile 328 instead of 344. .Net 3.5: F# extensions now support .Net 3.5 as well .Net 3.5: NuGet package now contains pro...New ProjectsAll Pony Radio - The next generation: This is a third-party mobile application for accessing the Ponyville Live! radio streams. That's all I can think of right now. More later!AngularGo (SPA Project Template): AngularGo is a Visual Studio 2013 Web Project Template for creating SPA web project by integrating ASP.NET MVC + WebApi and AngularJS framework.BasketballRoster app: The BasketballRoster app from the Head First C# book.Code Bank: Code BankDeepSearch: Tool to search for text in multiple files Also searches inside archives recursivelyIIS AutoDeploy Tool: Tool that automates the deployment of IIS sites on machines that are inaccessible to MSBUILD, TFS etc. Includes web.config diff, dependency deploy and much moreIsaachomeEn: infomation of my websiteMWO User Code: User code for working with data for the game - MechWarriror: OnlineNFC First Steps: Work in progress!OpenWebERP.NET: Open Web ERP project created for users to use web based open source ERPPerrypheral Framework : M-V-VM ++: General Purpose C# and WPF / M-V-VM class libraries IOC inside!Sem.BrickPi: C# library to interact with the hardware module BrickPi from mono.Sharepoint geolocation field: Sharepoint geolocation fieldSSRS Deployment Center: The SSRS Deployment Center was created to ease SSRS report and data source deployments.Xaml Development Project's Repository: Colección de todo el código fuente de los distintos Cursos de xamldevelopment.blogspot.com.

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  • How to render RSS feed in a desktop RSS reader?

    - by Thiago Moraes
    Consider one feed like this: http://feeds.feedburner.com/codinghorror It has the entire content inside the description tag of the feed, so you don't need to access the website to read the post. Now I have the problem of creating an interface for a feed like this on a desktop client. What's the best way to render the text in a pleasant way to the user? My first thought was to parse the entire HTML as if I was a web browser, but that looks really hard to do in a satisfying way. Are there any better (faster) alternatives? Rephrasing: how a desktop rss client such as feeddamon parses the input to display it nicely? Does it have a web browser inside it?

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  • TELERIK LAUNCHES NEW AUTOMATED TESTING TOOLS PRODUCT LINE

    TELERIK LAUNCHES NEW AUTOMATED TESTING TOOLS PRODUCT LINE Merger with ArtOfTest repositions Telerik as a major player in the automated testing market Waltham, MA, April 13, 2010 Telerik, a leading provider of development tools and solutions for the Microsoft? .NET platform, today announced the launch of WebUI Test Studio 2010, an innovative and easy-to-use automated web-testing solution. Encompassing essential web technologies such as ASP.NET AJAX, Silverlight, and MVC, Teleriks WebUI Test Studio...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Hands-On Course Requirement: Applicability

    - by Paul Sorensen
    Hi Everyone,Recently there has been some confusion regarding the need for partner-related candidates to meet the hands-on course requirement for tracks that require it. I thought it would be wise to clarify this point on the blog. A recurring question that we have been getting is:Question: Do partner candidates need to meet a hands-on course requirement?Answer: Yes. In order for a person to become certified they must meet the certification requirements for the track that they are pursuing (as listed on the Oracle certification web site). Regardless of candidate type - partner, customer, employee, etc. - all of the certification requirements for a track must be met. Partner-related certification candidates must therefore meet the hands-on course requirement if the track requires it (i.e. they are not exempt from any of the requirements for any given certification).Thanks!QUICK LINKSOracle certification web siteHands-on Course Attendance Requirements

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  • Microsoft Codename Dallas

    - by kaleidoscope
    Dallas is Microsoft’s Information Service offering which allows developers and information workers to find, acquire and consume published datasets and web services. Users subscribe to datasets and web services of interest and can integrate the information into their own applications via a standardized set of API’s. Data can also be analyzed online using the Dallas Service Explorer or externally using the Power Pivot Add-In for Excel. We can explore all the datasets and subscribe to the catalog for using the data. Dallas Developer Portal https://www.sqlazureservices.com More information can be found at:      http://channel9.msdn.com/learn/courses/Azure/Dallas/IntroToDallas/Overview/   Lokesh, M

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  • Point domain to 3rd Party DNS

    - by PhilCK
    I have a few of domain names and a rather simple website (small company type thing). We are in the process of having a web designer create a new website for us, but I don't want to give access to the control panel for the domain names (and have no way to limit it, it seems), while at the same time I don't want to be the go between guy for it the settings. Is there a way or a service for me to point the domain's at a 3rd party DNS system, that I can then give access for the web designer, without worry that he can find my personal info or try and transfer my domain out. Thanks.

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  • Convert Docx or Odt to Pdf

    - by luxifer
    Hi there, I need to find a way to convert docx or odt files to pdf on a linux web server. Therefore I'm not willing to install openoffice.org for obvious reasons. I've tried Google but it failed for me, so I'm here :-) I can't imagine there's no other solution to this problem than to install a huge chunk of binaries given that a) there are (or at least should be) lot's of packages which can read docx or at least odt and b) there are as many packages which can write pdf files What am I missing here? scratching head Regards, luxifer ps edit: I don't want to use a web service - neither free or paid edit 2: at this point it would also help to convert the docx back to doc so I could use wvpdf to generate the pdf... edit 3: of course it would also help if i could do search and replace on a doc file in the first place; or xps for that matter

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  • TFS vs. Star Team comparison

    - by ryanabr
    I have a sales call today in which the person that I am talking to is interested in what TFS would give them over Star Team, The first thing I believe that I can say is that TFS is cheaper! Especially if you are doing MSFT development already and your team members have MSDN subscriptions as the CALs for TFS are covered in the MSDN subscription. The other thing that I noticed about Star Team was all of the references to ‘readiness’ and ‘integration’. While that is great, that means that other tools will be needed to provide the features that are already bundled with TFS like, SharePoint integration, as well as Analysis Services and Reporting Services to provide visibility on the web with reports on project health, and team velocity. Below is a quick table that I was able to throw together to answer some high level questions: Feature TFS Star Team Work Items X X Work Item custom Queries X X Customizable Work Items X Web Portal View X X Reporting X Integration Version Control X X Build Management X Integration Integrated Test Suite X Integration Cost Free for first 5 / MSDN Sub covers others $7500 / seat

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Stop Saying "Multi-Channel!"

    - by David Dorf
    I keep hearing the term "multi-channel" in our industry, but its time to move on. It kinda reminds me of the term "ECR" or electronic cash register. Long ago ECR was a leading-edge term, but nowadays its rarely used because its table-stakes. After all, what cash register today isn't electronic? The same logic applies to multi-channel, at least when we're talking about tier-1 and tier-2 retailers. If you're still talking about multi-channel retailing, you're in big trouble. Some have switched over to the term "cross-channel," and that's a step in the right direction but still falls short. Its kinda like saying, "I upgraded my ECR to accept debit cards!" Yawn. Who hasn't? Today's retailers need to focus on omni-channel, which I first heard from my friends over at RSR but was originally coined at IDC. First retailers added e-commerce to their store and catalog channels yielding multi-channel retailing. Consumers could use the channel that worked best for them. Then some consumers wanted to combine channels with features like buy-on-the-Web, pickup-in-the-store. Thus began the cross-channel initiatives to breakdown the silos and enable the channels to communicate with each other. But the multi-channel architecture is full of duplication that thwarts efforts of providing a consistent experience. Each has its own cart, its own pricing, and often its own CRM. This was an outcrop of trying to bring the independent channels to market quickly. Rather than reusing and rebuilding existing components to meet the new demands, silos were created that continue to exist today. Today's consumers want omni-channel retailing. They want to interact with brands in a consistent manner that is channel transparent, yet optimized for that particular interaction. The diagram below, from the soon-to-be-released NRF Mobile Blueprint v2, shows this progression. For retailers to provide an omni-channel experience, there needs to be one logical representation of products, prices, promotions, and customers across all channels. The only thing that varies is the presentation of the content based on the delivery mechanism (e.g. shelf labels, mobile phone, web site, print, etc.) and often these mechanisms can be combined in various ways. I'm looking forward to the day in which I can use my phone to scan QR-codes in a catalog to create a shopping cart of items. Then do some further research on the retailer's Web site and be told about related items that might interest me. Be able to easily solicit opinions and reviews from social sites, and finally enter the store to pickup my items, knowing that any applicable coupons have been applied. In this scenario, I the consumer are dealing with a single brand that is aware of me and my needs throughout the entire transaction. Nirvana.

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  • Good practice about Javascript referencing

    - by AngeloBad
    I am fighting about a web application script optimization. I have an ASP.NET web app that reference jQuery in the master page, and in every child page can reference other library or JavaScript extension. I would like to optimize the application with YUI for .NET. The question is, I should put all the libraries reference in the master page or to compress all the JavaScript code in a single file, or I should create a file for every page that contains only the code useful to the page? Is there any guidance to follow? Thanks!

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  • BizTalk and SQL: Alternatives to the SQL receive adapter. Using Msmq to receive SQL data

    - by Leonid Ganeline
    If we have to get data from the SQL database, the standard way is to use a receive port with SQL adapter. SQL receive adapter is a solicit-response adapter. It periodically polls the SQL database with queries. That’s only way it can work. Sometimes it is undesirable. With new WCF-SQL adapter we can use the lightweight approach but still with the same principle, the WCF-SQL adapter periodically solicits the database with queries to check for the new records. Imagine the situation when the new records can appear in very broad time limits, some - in a second interval, others - in the several minutes interval. Our requirement is to process the new records ASAP. That means the polling interval should be near the shortest interval between the new records, a second interval. As a result the most of the poll queries would return nothing and would load the database without good reason. If the database is working under heavy payload, it is very undesirable. Do we have other choices? Sure. We can change the polling to the “eventing”. The good news is the SQL server could issue the event in case of new records with triggers. Got a new record –the trigger event is fired. No new records – no the trigger events – no excessive load to the database. The bad news is the SQL Server doesn’t have intrinsic methods to send the event data outside. For example, we would rather use the adapters that do listen for the data and do not solicit. There are several such adapters-listeners as File, Ftp, SOAP, WCF, and Msmq. But the SQL Server doesn’t have methods to create and save files, to consume the Web-services, to create and send messages in the queue, does it? Can we use the File, FTP, Msmq, WCF adapters to get data from SQL code? Yes, we can. The SQL Server 2005 and 2008 have the possibility to use .NET code inside SQL code. See the SQL Integration. How it works for the Msmq, for example: ·         New record is created, trigger is fired ·         Trigger calls the CLR stored procedure and passes the message parameters to it ·         The CLR stored procedure creates message and sends it to the outgoing queue in the SQL Server computer. ·         Msmq service transfers message to the queue in the BizTalk Server computer. ·         WCF-NetMsmq adapter receives the message from this queue. For the File adapter the idea is the same, the CLR stored procedure creates and stores the file with message, and then the File adapter picks up this file. Using WCF-NetMsmq adapter to get data from SQL I am describing the full set of the deployment and development steps for the case with the WCF-NetMsmq adapter. Development: 1.       Create the .NET code: project, class and method to create and send the message to the MSMQ queue. 2.       Create the SQL code in triggers to call the .NET code. Installation and Deployment: 1.       SQL Server: a.       Register the CLR assembly with .NET (CLR) code b.      Install the MSMQ Services 2.       BizTalk Server: a.       Install the MSMQ Services b.      Create the MSMQ queue c.       Create the WCF-NetMsmq receive port. The detailed description is below. Code .NET code … using System.Xml; using System.Xml.Linq; using System.Xml.Serialization;   //namespace MyCompany.MySolution.MyProject – doesn’t work. The assembly name is MyCompany.MySolution.MyProject // I gave up with the compound namespace. Seems the CLR Integration cannot work with it L. Maybe I’m wrong.     public class Event     {         static public XElement CreateMsg(int par1, int par2, int par3)         {             XNamespace ns = "http://schemas.microsoft.com/Sql/2008/05/TypedPolling/my_storedProc";             XElement xdoc =                 new XElement(ns + "TypedPolling",                     new XElement(ns + "TypedPollingResultSet0",                         new XElement(ns + "TypedPollingResultSet0",                             new XElement(ns + "par1", par1),                             new XElement(ns + "par2", par2),                             new XElement(ns + "par3", par3),                         )                     )                 );             return xdoc;         }     }   //////////////////////////////////////////////////////////////////////// … using System.ServiceModel; using System.ServiceModel.Channels; using System.Transactions; using System.Data; using System.Data.Sql; using System.Data.SqlTypes;   public class MsmqHelper {     [Microsoft.SqlServer.Server.SqlProcedure]     // msmqAddress as "net.msmq://localhost/private/myapp.myqueue";     public static void SendMsg(string msmqAddress, string action, int par1, int par2, int par3)     {         using (TransactionScope scope = new TransactionScope(TransactionScopeOption.Suppress))         {             NetMsmqBinding binding = new NetMsmqBinding(NetMsmqSecurityMode.None);             binding.ExactlyOnce = true;             EndpointAddress address = new EndpointAddress(msmqAddress);               using (ChannelFactory<IOutputChannel> factory = new ChannelFactory<IOutputChannel>(binding, address))             {                 IOutputChannel channel = factory.CreateChannel();                 try                 {                     XElement xe = Event.CreateMsg(par1, par2, par3);                     XmlReader xr = xe.CreateReader();                     Message msg = Message.CreateMessage(MessageVersion.Default, action, xr);                     channel.Send(msg);                     //SqlContext.Pipe.Send(…); // to test                 }                 catch (Exception ex)                 { …                 }             }             scope.Complete();         }     }   SQL code in triggers   -- sp_SendMsg was registered as a name of the MsmqHelper.SendMsg() EXEC sp_SendMsg'net.msmq://biztalk_server_name/private/myapp.myqueue', 'Create', @par1, @par2, @par3   Installation and Deployment On the SQL Server Registering the CLR assembly 1.       Prerequisites: .NET 3.5 SP1 Framework. It could be the issue for the production SQL Server! 2.       For more information, please, see the link http://nielsb.wordpress.com/sqlclrwcf/ 3.       Copy files: >copy “\Windows\Microsoft.net\Framework\v3.0\Windows Communication Foundation\Microsoft.Transactions.Bridge.dll” “\Program Files\Reference Assemblies\Microsoft\Framework\v3.0 \Microsoft.Transactions.Bridge.dll” If your machine is a 64-bit, run two commands: >copy “\Windows\Microsoft.net\Framework\v3.0\Windows Communication Foundation\Microsoft.Transactions.Bridge.dll” “\Program Files (x86)\Reference Assemblies\Microsoft\Framework\v3.0 \Microsoft.Transactions.Bridge.dll” >copy “\Windows\Microsoft.net\Framework64\v3.0\Windows Communication Foundation\Microsoft.Transactions.Bridge.dll” “\Program Files\Reference Assemblies\Microsoft\Framework\v3.0 \Microsoft.Transactions.Bridge.dll” 4.       Execute the SQL code to register the .NET assemblies: -- For x64 OS: CREATE ASSEMBLY SMdiagnostics AUTHORIZATION dbo FROM 'C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMdiagnostics.dll' WITH permission_set = unsafe CREATE ASSEMBLY [System.Web] AUTHORIZATION dbo FROM 'C:\Windows\Microsoft.NET\Framework64\v2.0.50727\System.Web.dll' WITH permission_set = unsafe CREATE ASSEMBLY [System.Messaging] AUTHORIZATION dbo FROM 'C:\Windows\Microsoft.NET\Framework\v2.0.50727\System.Messaging.dll' WITH permission_set = unsafe CREATE ASSEMBLY [System.ServiceModel] AUTHORIZATION dbo FROM 'C:\Program Files (x86)\Reference Assemblies\Microsoft\Framework\v3.0\System.ServiceModel.dll' WITH permission_set = unsafe CREATE ASSEMBLY [System.Xml.Linq] AUTHORIZATION dbo FROM 'C:\Program Files\Reference Assemblies\Microsoft\Framework\v3.5\System.Xml.Linq.dll' WITH permission_set = unsafe   -- For x32 OS: --CREATE ASSEMBLY SMdiagnostics AUTHORIZATION dbo FROM 'C:\Windows\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMdiagnostics.dll' WITH permission_set = unsafe --CREATE ASSEMBLY [System.Web] AUTHORIZATION dbo FROM 'C:\Windows\Microsoft.NET\Framework\v2.0.50727\System.Web.dll' WITH permission_set = unsafe --CREATE ASSEMBLY [System.Messaging] AUTHORIZATION dbo FROM 'C:\Windows\Microsoft.NET\Framework\v2.0.50727\System.Messaging.dll' WITH permission_set = unsafe --CREATE ASSEMBLY [System.ServiceModel] AUTHORIZATION dbo FROM 'C:\Program Files\Reference Assemblies\Microsoft\Framework\v3.0\System.ServiceModel.dll' WITH permission_set = unsafe 5.       Register the assembly with the external stored procedure: CREATE ASSEMBLY [HelperClass] AUTHORIZATION dbo FROM ’<FilePath>MyCompany.MySolution.MyProject.dll' WITH permission_set = unsafe where the <FilePath> - the path of the file on this machine! 6. Create the external stored procedure CREATE PROCEDURE sp_SendMsg (        @msmqAddress nvarchar(100),        @Action NVARCHAR(50),        @par1 int,        @par2 int,        @par3 int ) AS EXTERNAL NAME HelperClear.MsmqHelper.SendMsg   Installing the MSMQ Services 1.       Check if the MSMQ service is NOT installed. To check:  Start / Administrative Tools / Computer Management, on the left pane open the “Services and Applications”, search to the “Message Queuing”. If you cannot see it, follow next steps. 2.       Start / Control Panel / Programs and Features 3.       Click “Turn Windows Features on or off” 4.       Click Features, click “Add Features” 5.       Scroll down the feature list; open the “Message Queuing” / “Message Queuing Services”; and check the “Message Queuing Server” option  6.       Click Next; Click Install; wait to the successful finish of the installation Creating the MSMQ queue We don’t need to create the queue on the “sender” side. On the BizTalk Server Installing the MSMQ Services The same is as for the SQL Server. Creating the MSMQ queue 1.       Start / Administrative Tools / Computer Management, on the left pane open the “Services and Applications”, open the “Message Queuing”, and open the “Private Queues”. 2.       Right-click the “Private Queues”; choose New; choose “Private Queue”. 3.       Type the Queue name as ’myapp.myqueue'; check the “Transactional” option. Creating the WCF-NetMsmq receive port I will not go through this step in all details. It is straightforward. URI for this receive location should be 'net.msmq://localhost/private/myapp.myqueue'. Notes ·         The biggest problem is usually on the step the “Registering the CLR assembly”. It is hard to predict where are the assemblies from the assembly list, what version should be used, x86 or x64. It is pity of such “rude” integration of the SQL with .NET. ·         In couple cases the new WCF-NetMsmq port was not able to work with the queue. Try to replace the WCF- NetMsmq port with the WCF-Custom port with netMsmqBinding. It was working fine for me. ·         To test how messages go through the queue you can turn on the Journal /Enabled option for the queue. I used the QueueExplorer utility to look to the messages in Journal. The Computer Management can also show the messages but it shows only small part of the message body and in the weird format. The QueueExplorer can do the better job; it shows the whole body and Xml messages are in good color format.

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  • Applying Quotas Across all My Sites

    - by Bil Simser
    Just a quick snippet this morning. If you need to apply a new quota template to all users My Sites here's a quick script to do it. Changing an existing quota is fine but if you're migrating users from another system or you just want to up everyone's storage a bit here's what you do. Create a new quota template. This is found in Central Admin under Application Management | Site Collections | Specify quota templates. There's already a default "Individual Quota" created you might want to create your own or have a special one for your users Open up the PowerShell Management Console and enter "Get-SPWebApplication". This will list all your web applications on the farm.  To apply it to all My Sites (each site is a site collection of its own) run this script below. .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: Consolas, "Courier New", Courier, Monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } 1: $webapps = Get-SPWebApplication; 2:   3: $webapp = $webapps[4]; 4:   5: foreach ($site in $webapp.Sites) { 6: Set-SPSite -Identity $site.url -QuotaTemplate "Your Quota Template" 7: } The first line gets all the web applications on the server. In our case, the forth one is the mysite web app (yours will probably be a different number). Just run Get-SPWebApplication from the console to figure out which one to use. You could get fancy and pipe the name to find it but I'm too lazy for that.Then we loop through all the sites on the list using the $site.url property and pass it to the Set-SPSite cmdlet and specify the name of the our custom QuotaTemplate.Easy. Now all users are updated with the new quota template.

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  • What should be included in risk management section of software's architecture documentation?

    - by Limbo Exile
    I am going to develop a Java application (a Spring Web application that will be used to extract data from various data sources) and I want to include risk management of the software in the architecture documentation. By risk management (I am not sure if this is the right name) I mean documenting possibilities of what can go wrong with the software and what to do in those cases. At first I tried to draft some lists, including things like database performance decrease, change of external components that the software interacts with, security breaches etc. But as I am not an experienced developer I cannot rely on those drafts, I don't think they are exhaustive. I searched web hoping to find something similar to the Joel Test or to find any other resource that will cite the most popular causes of problems that should be included and analyzed in risk management documentation, but I haven't found much. Finally, my question is: What should be included in risk management section of software's architecture documentation?

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