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  • Help desk software - specific feature needed

    - by LunchMoney
    I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation. The situation is that we do external support for client systems and connect via remotely anywhere or logmein. Right now we use a poorly modified php based system that has a customer drop down menu and then a site drop down list that is then parsed by a bit of java script which opens a url. What I am looking for is the ability to store customer site URL information in the database and during the creation of a ticket be able to select the customer name and then select the site there by placing the corresponding site URL in the ticket. The support tech will then be able to click on this link to access the customer's site. Has anyone used or seen help desk software with this feature?

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  • How to perform fresh linux install while preserving software raid and user accounts

    - by slayton
    I have a system with two software raid arrays. The OS is Ubuntu 9.04 and is no longer receiving updates. I'd like to update the system to 12.04 rather than trying to do the automatic update from 9.04-> 9.10-> ... -> 12.04. My main drive has 2 partitions that are mounted at / and /home. Is it possible to do a fresh install of linux to the partition where / is mounted while preserving user accounts and preferences (such as passwords, home dir locations, etc...)? Additionally what do I need to do to keep my software raid array intact following the OS re-install?

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  • Partitioning Software for Windows 7

    - by nunos
    I used to use Patition Magic Pro from Norton to do disk partitioning. Now that I have Windows 7, I have been warned, by the OS itself and later confirmed on the internet, that Partition Magic Pro has compatibility issues with Windows 7. So, I am asking you which software partitioning software do you recommend. It would be great if it was freeware but I know it is hard to find a good parititioning app that's free, so, if you know a good one that's paid, there's no problem and please mention it in your reply. Thanks in advance. P.S. I am aware of "create and format disk partitions feature" of Windows 7, but that's not enough for me. I am using Windows 7 Professional 64 bits.

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  • Software that supports ATA Secure Erase Command

    - by vy32
    We have a lot of drives that need to be sanitized. NIST SP 800-88 recommends software that uses the ATA Secure Erase command. That's apparently the only way to be sure that the drive is properly wiped, due to bad-block remapping and such. I know that this functionality is available in hdparm. The problem with that approach is that it is inconsistent on multiple platforms, occasionally times out, doesn't have error-checking logic, and doesn't check the resulting drive to make sure that it has, in fact, been erased. So a proper program might use hdparm, but hdparm by itself isn't an answer. I'm looking for open source software that implements ATA Secure Erase. Ideally it will be a bootable disk image like DBAN, but it will use the ATA command.

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  • XP Install Driver Notification for AirCard

    - by Brian
    Hello, A co-worker of mine is using an air-card; it prompted him to install software in the notification tray; he clicked on the wrong thing and the icon went away without him installing that software. How can I get that icon back? He can't install the software then... I know that you can download the software from the site, but we did that and were having issues from that too, was hoping to be able to install the sofware on the air card... Restarting and trying again doesn't pop up the notification too. Thanks.

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  • Live screen annotation?

    - by TreyK
    Hey all, I'm in need of some software that will allow me to make annotations on the screen to ease the frustration of using a piece of low-quality software to verify some data. I've tried a few programs out, but so far none of them have one essential feature: I must be able to switch between the annotation software and the program without losing the annotations that I've previously made. Every program so far has cleared my annotations when I switch out and then back in to it. Running Windows XP. Thanks for any help,

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  • Software for capturing still image snapshots from video input

    - by cantabilesoftware
    What software is available that will let me watch video from a USB video capture device at full PAL/NTSC resolution and capture a still image at a button press? More info: I'm using a KaiserBaas USB capture device (http://www.kaiserbaas.com/kaiser-baas-product-page/converters/video-to-dvd-maker), and want to capture screen shots from a PS2 connected to it. I'd like to play the game at the full PS2 resolution and capture certain scenes. The device has a one-touch snapshot button on it, but I can't seem to make it work and there's no mention of it anywhere in the documentation. The device works and the video appears in Power Producer (the included software), but I think it previews it smaller than the full resolution. I could print screen it, but having to crop will be a pain.

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  • deploying AV via GPO only to workstations

    - by jeremy
    We have a small (100 machines) Windows domain running Server 2008R2. We use Symantec Endpoint Protection 12.1 I want to have GPO deploy the AV software to client machines automatically, but only to client workstations, not to servers, which run a different software. I've set it up before using a GPO linked to the domain mycompany.local and it works, but it deploys the AV software to ALL machines on the domain, including my servers. I can create an OU in active directory for Servers, and perhaps create one for client machines too, but I'd rather not have to go and move new domain members from the default under Computers into a different folder. How can I use GPO to deploy this AV software only to workstations on our network, and not to servers?

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  • 32 vs 64-bit software for same machine?

    - by GorillaSandwich
    What is the difference between 32 and 64-bit software? My understanding is that 64-bit can use more RAM, if it's available, because it has a larger address space for it. Is this correct? And, specifically: If I have a 64-bit operating system with lots of RAM, and I install, say, the 32-bit version of MySQL instead of the 64-bit version, will it be unable to use all the available RAM and therefore run slower than the 64-bit version might on the same machine (assuming RAM becomes the bottleneck before processing speed or disk access speed or whatever)? If I have a 32-bit operating system and I install a 64-bit piece of software on it, will it (probably) fail to run?

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  • Looking for Team Development type Software like SVN

    - by SoLoGHoST
    I am in need of a software that is PHP-Based, or similar that can be installed on my server that doesn't offer SVN Perks. It should be somewhat similar to an SVN, however, since the server doesn't support SVN, we'll need another means of doing sort of the same thing. We have a team of Developers and need to accomplish progress in the same way that an SVN does, but without that type of server support. Is there any software that could be installed via webhosting that would be somewhat, if not exactly, similar to an SVN? Please help, Thanks :)

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  • What's the difference between hardware and software interrupt?

    - by robotrobert
    I'm gonna sketch my understanding of both. I've googled around but i'm not sure about my knowledge. Please correct me! Hardware interrupt is generated by the operation system event scheduler to reassign the cpu time for another process. Is this true? Software interrupt can be generated from a running program who wants for example to read a file, and for that we need to reassign the cpu for the appropriate operation system call. Is this true? Is there other kind of software/hardware interrupts?

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  • Looking for internet traffic manager software for Windows 7

    - by Semyon Perepelitsa
    I have 128 KB/s (1 Mbit/s) internet connection. Not quite fast for downloading big files, but it is okay for internet browsing. When I start big file dowload, I cannot surf the web normally: pages appears slowly, especially pictures there. Therefore I pause downloading, but I'm regularly spending much time on reading articles or leaving the computer alone, when I can allow the file being dowloaded. Is there any software that can automize the process of pausing and resuming download or simply automatically regulate internet speed for each application using Internet? I download files using different software and protocols (Download Master for http, ftp; uTorrent for torrents; many other programs for updating themselves), so I don't want to be tied to particular program for downloading.

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  • Logfile software for making querys, extracting and other operations

    - by Juw
    I have written an app that connects to a server IIS 6 to retrieve information. When doing this i have collected data (phone model etc) and send it to the server with a regular GET HTTP call like this: http://www.myserver.com/getData.php?phonemodel=userphone&appversion=2&id=20 This is logged in the IIS logfiles. I thought of writing my own parser for log files. But why invent the wheel? I´m looking for a software that can read the IIS 6 logfiles. I would like it to be able to do: Extraction - Extract all lines that contains: www.myserver.com/getData Filtering - View all lines where http-code is not 200 Queries - View all lines where phonemodel=iphone Any tips on free software that can help me with this? Thanx in advance!

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  • Developing and implementing a testing plan for a software app deployed on a web server

    - by Abhzoo
    A company in the USA is building a new Web App that will be offered SaaS to customers and the development is being done by a software development team located in a different country(India). They are about to take delivery of a first demo to provide live feedback to the team in India. The overseas team requires a cloud server (Windows + SQL Standard, 8GB Ram, 8 vCPUs, 40GB SSD system disk, 80GB SSD data disk, 1600Mb/s network bandwidth) to serve as a tester server. When the tester is setup the team will install the app on the test server to get live feedback. Q:Explain in detail how you will develop and implement a testing plan for the software App. Be sure to explain the specifics. PLEASE HELP, NEED ANSWER ASAP

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  • Adobe software does not save to network share

    - by Bart van Heukelom
    I'm running Windows 7 inside virtualbox on a linux host. I have shared my linux filesystem so it's accesible in Windows under \vboxsvr\sharename. I've mounted this share on S:. For most software, it works fine. Adobe software like Photoshop has problems with it though. I can read from S: just fine, but if I try to save something it gives me the message "There are no more files". How can I make it able to write to the share?

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  • Accidentally deleted the software for MyPassport Essential SE 1TB Hardrive

    - by user26192
    I'm posting for a friend of mine. She bought a WD MyPassport Essential SE 1 TB Hard drive the other day. When she plugged in the USB in her lap top, the driver cannot be recognized by the smart ware software. While she was doing a back up of her files, McAfee was running in the background. Since the backup was taking so long to finish, she decided to pause it. She tried to delete the partially backed up files, but instead, she accidentally deleted the entire file in the folder including the pre-installed software. Now, when she tries to start up the MyPassport, the smart ware doesn't show up anymore. Can someone please give us advice what can she do about this? Thank you.

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  • Why isn't Adobe software multilingual?

    - by Takowaki
    I work in a design studio with several non-native English speakers (in this case, into Japanese and Chinese). I have installed the latest Creative Suite (CS5) on our mac stations and was once again disappointed that unlike so many modern software packages there is still no option to change the language of the software. Most of the team has been good enough to work on their English, but it would be much more helpful for them to work in their native language. Why does Adobe continue to require separate licenses based on language? Are they operating under the assumption that only a single language is ever spoken in any given country? Are there any other third party options or does Adobe at least have some sort of statement regarding this policy?

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  • Software that can identify and remove foreground objects from image

    - by Antonio2011a
    I am interested in removing extraneous objects from an image. More specifically the situation is that there is a series of images of a particular background. In each image there are objects in the foreground, however these objects differ across the series of images in terms of their location. Note that some objects always exists in the foreground. The background is static. An example might be a busy tourist spot and you want to remove the people or tourist buses from the image. I'd like the software to take the series of images and as much as possible reconstruct the background. Is there software available that has this capability? If so what are the steps necessary to use that functionality? Similarly if anyone knows a lot about image processing, are there any image processing algorithms that could handle this? Thanks.

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