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• Aggregating cache data from OCEP in CQL

  - by Manju James

  There are several use cases where OCEP applications need to join stream data with external data, such as data available in a Coherence cache. OCEP’s streaming language, CQL, supports simple cache-key based joins of stream data with data in Coherence (more complex queries will be supported in a future release). However, there are instances where you may need to aggregate the data in Coherence based on input data from a stream. This blog describes a sample that does just that. For our sample, we will use a simplified credit card fraud detection use case. The input to this sample application is a stream of credit card transaction data. The input stream contains information like the credit card ID, transaction time and transaction amount. The purpose of this application is to detect suspicious transactions and send out a warning event. For the sake of simplicity, we will assume that all transactions with amounts greater than $1000 are suspicious. The transaction history is available in a Coherence distributed cache. For every suspicious transaction detected, a warning event must be sent with maximum amount, total amount and total number of transactions over the past 30 days, as shown in the diagram below. Application Input Stream input to the EPN contains events of type CCTransactionEvent. This input has to be joined with the cache with all credit card transactions. The cache is configured in the EPN as shown below: <wlevs:caching-system id="CohCacheSystem" provider="coherence"/> <wlevs:cache id="CCTransactionsCache" value-type="CCTransactionEvent" key-properties="cardID, transactionTime" caching-system="CohCacheSystem"> </wlevs:cache> Application Output The output that must be produced by the application is a fraud warning event. This event is configured in the spring file as shown below. Source for cardHistory property can be seen here. <wlevs:event-type type-name="FraudWarningEvent"> <wlevs:properties type="tuple"> <wlevs:property name="cardID" type="CHAR"/> <wlevs:property name="transactionTime" type="BIGINT"/> <wlevs:property name="transactionAmount" type="DOUBLE"/> <wlevs:property name="cardHistory" type="OBJECT"/> </wlevs:properties </wlevs:event-type> Cache Data Aggregation using Java Cartridge In the output warning event, cardHistory property contains data from the cache aggregated over the past 30 days. To get this information, we use a java cartridge method. This method uses Coherence’s query API on credit card transactions cache to get the required information. Therefore, the java cartridge method requires a reference to the cache. This may be set up by configuring it in the spring context file as shown below: <bean class="com.oracle.cep.ccfraud.CCTransactionsAggregator"> <property name="cache" ref="CCTransactionsCache"/> </bean> This is used by the java class to set a static property: public void setCache(Map cache) { s_cache = (NamedCache) cache; } The code snippet below shows how the total of all the transaction amounts in the past 30 days is computed. Rest of the information required by CardHistory object is calculated in a similar manner. Complete source of this class can be found here. To find out more information about using Coherence's API to query a cache, please refer Coherence Developer’s Guide. public static CreditHistoryData(String cardID) { … Filter filter = QueryHelper.createFilter("cardID = :cardID and transactionTime :transactionTime", map); CardHistoryData history = new CardHistoryData(); Double sum = (Double) s_cache.aggregate(filter, new DoubleSum("getTransactionAmount")); history.setTotalAmount(sum); … return history; } The java cartridge method is used from CQL as seen below: select cardID, transactionTime, transactionAmount, CCTransactionsAggregator.execute(cardID) as cardHistory from inputChannel where transactionAmount1000 This produces a warning event, with history data, for every credit card transaction over $1000. That is all there is to it. The complete source for the sample application, along with the configuration files, is available here. In the sample, I use a simple java bean to load the cache with initial transaction history data. An input adapter is used to create and send transaction events for the input stream.

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• e-interview: SunSpace to WebCenter migration

  - by me

  I had the pleasure to do an e-interview with Ana Neves around the SunSpace to WebCenter migration project.  Below is the english version of the interview.  Enjoy   Peter, you joined Oracle in 2009 through the acquisition of Sun. Becoming a part of Oracle meant many changes. The internal collaboration platform was one of them, as per a post you wrote back in 2011. Sun had SunSpace. How would you describe SunSpace? SunSpace was the internal Community and Social Collaboration platform for the Sun's Global Sales and Services Organization. SunSpace served around 600 communities with a main focus around technology, products and services. SunSpace was a big success. Within 3 months of its launch SunSpace had over 20,000 users and it won the Atlassian "Not just another wiki" Award for the best use of Confluence (https://blogs.oracle.com/peterreiser/entry/goodbye_sunspace_hello_webcenter). What made SunSpace so special? 1. People centric versus  Web centric The main concept of SunSpace put the person in the middle of everything. All relevant information, resources  etc. where dynamically pushed to a person's  myProfile ( Facebook like interface) based on the person's interest and  needs.  2. Ease to use  SunSpace was really easy to use. We spent a lot of time on social interaction design to optimize the user experience.  Also we integrated some sophisticated technology to hide complexity from the user. As example - when a user added a document to SunSpace - we analyzed the content of the document and suggested related metadata and tags to the user based on a sophisticated algorithm which was integrated with the corporate taxonomy. Based on this metadata the document was automatically shared with the relevant communities.  3. Easy to find One of the main use cases for SunSpace was that  a user could quickly find the content and information they needed for their job.  The search implementation was based on:  optimized search engine algorithm using social value based ranking enhancements community facilitated search optimization  faceted search which recommended highly relevant  content like products, communities and experts 4. Social Adoption  - How to build vibrant communities You can deploy the coolest social technology but what if the users are not using it?   To drive user adoption we implemented two  complementary models: 4.1 Community Methodology  We developed a set of best practices on how to create, run and sustain communities including: community structure and types (e.g. Community of Practice, Community of Interest etc.) & tips and tricks on how to build a "vibrant " communities, Community Health check etc.  These best practices where constantly tuned and updated by the community of community drivers. 4.2. Social Value System To drive user adoption there is ONE key  question you  have to answer for each individual user: What's In It For Me (WIIFM) We developed a Social Value System called Community Equity which measures the social value flow between People, Content and Metadata. Based on this technology we added "Gamfication" techniques (although at that time this term did not exist ) to SunSpace to honor people for the active contribution and participation.  As example: All  social credentials a user earned trough active community participation where dynamically displayed on her/his myProfile. How would you describe WebCenter? Oracle WebCenter (@oraclewebcenter) is the Oracle's  user engagement platform for social business. It helps people work together more efficiently through contextual collaboration tools that optimize connections between people, information, and applications and ensures users have access to the right information in the context of the business process in which they are engaged. Oracle WebCenter can help your organization deliver contextual and targeted Web experiences to users and enable employees to access information and applications through intuitive portals, composite applications, and mash-ups. How does it compare to SunSpace in terms of functionality? Before I answer this question, I would like to point out some limitation we started to see with the current SunSpace implementation. Due to the massive growth of the user population (>20,000 users), we experienced  performance and scalability challenges with the current technology. Also at the time - Sun Internal Communications and SunIT planned to replace the entire Sun Intranet with SunSpace. We  kicked-off a project to evaluate the enterprise level technology which eventually would replace the good old static Intranet.  And then Oracle acquired Sun. We already had defined the functional requirements for the Intranet replacement with a Social Enterprise Stack and we just needed to evaluate the functional requirements against WebCenter   Below are the summary of this evaluation  MyProfile SunSpace WebCenter How WebCenter Works Home MyProfile: to access, click on your name at the top of any WebCenter page Your name, title, and reporting line are displayed.  Sub-tabs show your activity stream (Activities); people in your network (Connections); files you have uploaded (Documents); your contact information (Organization); and any personal information you wish to share (About).   Files MyFiles Allows you to upload, download and store documents or wiki pages within folders and subfolders.  The WebDav interface allows you to download / upload files / folders with a simple drag and drop to / from your local machine.  Tagging is supported and recommended. Network HomeMyConnections Home: displays the activity stream of individuals in your network.MyConnections: shows individuals in your network.  Click on a person's name to see their contact info and link to their profile. Status Updates MyProfle > Activties Add and displays  your recent activties and status updates. Watches Preferences > Subscriptions > Current Subscriptions Receive email notifications when  pages / spaces you watch are modified. Drafts N/A WebCenter does not support Drafts Settings Preferences: to access, click on 'Preferences' at the top of any WebCenter page Set your general preferences, as well as your WebCenter messaging, search and mail settings. MyCommunities MySpaces: to access, click on 'Spaces' at the top of any WebCenter page Displays MySpaces (communities you are a member of); and Recent Spaces (communities you have recently visited). Community SunSpace Webcenter How Webcenter Works Home Home Displays a community introduction and activity stream.  Members can add messages, links or documents via the Community Message Board. No Top Contributors widget. People Members Lists members of the community. The Mail All Members feature allows moderators and participants to send a message to all members of the community. Membership Management can be found under > Manage > Members News News Members can post and access latest community news and they can subscribe to news using an RSS reader Documents Documents Allows community members to upload, download and store documents or wiki pages within folders and subfolders.  The WebDav interface allows participants to download / upload files / folders with a simple drag and drop to / from your local machine.  Tagging is supported and recommended. Wiki Wiki Allows community members to create and update web pages with a WYSIWYG editor.  Note: WebCenter does not support macros or portlet embedding. Forum Forum Post community forum topics. Contribute to community forum conversations.  N/A Calendar Update and/or view the Community Calendar. N/A Analytics Displays detailed analytics data (views,downloads, unique users etc.) for Pages, Wiki, Documents, and Forum in a given community space. What is the adoption of WebCenter at Oracle? The entire Intranet serving around 100,000 users  is running on WebCenter Content.  For professional communities we use WebCenter Portal and Spaces. Currently we have around 6,000 community spaces with  around 40,000 members.  Does Oracle have any metrics to assess usage and impact of WebCenter? Can you give us some examples? Sure -  we have a lot of metrics   For the Intranet we use traditional metrics like pageviews, monthly unique visitors and unique visits.  For Communities we use the WebCenter Portal/Spaces analytics service which gives as a wealth of data. The key metrics we track are: Space traffic (PageViews, Unique Users) Wiki,Documents (views, downloads etc.) Forum (users, views, posts etc.) Registered members over time  Depending on the community we can filter/segment the metrics by User Properties e.g. Country, Organization, Job Role etc. What are you doing to improve usage and impact? 1. We  integrating the WebCenter social services/fabric into all  main business applications. As example The Fusion CRM deployment is seamless integrated with Oracle Social Network (OSN) and all conversation around an opportunity or customer engagement is  done in OSN (see youtube video). 2. We drive Social Best Practice trough a program called "Social Networking & Business Collaboration (SNBC) program" You worked both with WebCenter and SunSpace. Knowing what you know today, if you had the chance to choose between the two, which one would you choose? Why? That's a tricky question   In the early days of  the Social Enterprise implementation (we started SunSpace in 2006), we needed an agile and easy to deploy technology to keep up with the users requirements. Sometimes we pushed two releases per day  and we were in a permanent perpetual beta mode - SunSpace was perfect for that.  After the social implementation matured over time - community generated content became business critical and we saw a change in the  requirements from agile to stability, scalability and reliability  of the infrastructure.  WebCenter is the right choice for such an enterprise-level deployment.  You are a WebCenter Evangelist at Oracle. What do you do as part of that role? Our  role is to help position Oracle as one of the key thought leaders and solutions provider for Social Business. In addition we drive social innovation trough our Oracle Appslab  team. Is that a full time role? Yes  How many other Evangelists are there in Oracle? We are currently 5 people in the WebCenter evangelist team (@webcentervoices): Christian Finn (@cfinn) leads the team - Christian came from the Microsoft Sharepoint product management team and is a recognized expert in Social Business and Enterprise Collaboration. Noël Jaffré  (@noeljaffre) is our Web Experience Management (WEM) guru and came to Oracle via FatWire acquisition (now WebCenter Sites). Jake Kuramoto (@theapplab) is part of the Oracle AppsLab innovation  team - Jake is well known as  the driving force behind  http://theappslab.com  a blog around social and innovation.  Noel Portugal (@noelportugal) is a developer in the Oracle AppsLab innovation team - he is the inventor of OraTweet - Oracle's internal tweeting platform  Peter Reiser (@peterreiser) is  a Social Business guru and the inventor of SunSpace and Community Equity.  What area of the business do you and the rest of the Evangelists sit in? What area of the organisation is responsible for WebCenter? We are part of the WebCenter product management  organization.  Is WebCenter part of the Knowledge Management strategy? Oracle WebCenter is the Oracle's user engagement platform for social business. It brings together the most complete portfolio of portal, web experience management, content, social and collaboration technologies into a single product suite and is the product foundation of the Oracle Knowledge Management strategy.  I am aware Oracle also uses Beehive internally. How would you describe Beehive? Oracle Beehive provides an integrated set of communication and collaboration services built on a single scalable, secure, enterprise-class platform Beehive is  internally used for enterprise wide mail, calendar and real collaboration (Web conferencing) services.  Are Beehive and WebCenter connected? Historically Beehive and WebCenter Portal & Content had some overlap in functionally. (Hey - if  a company has an acquisition strategy to strengthen its product offering and accelerate  innovation, it's pretty normal that functional overlap exists  :- )) A key objective of the WebCenter strategy is  to combine all social and collaboration offerings under the WebCenter product family. That means that certain Beehive components  will be integrated into the overall WebCenter product offering.  Are there any other internal collaboration tools at Oracle? Which ones There here are two other main social tools which are widely used at Oracle  Oracle Connect was the first social tool the Oracle AppsLab team created in 2007 - see (Jake's blog post for details). It is still extensively used. ... and as a former Sun guy I like this quote from the blog post:  "Traffic to Connect peaked right after the Sun merger in 2010, when it served several hundred thousand pageviews each month; since then, traffic has subsided, but still averages tens of thousands of pageviews to several thousand users each month." Oratweet - Oracle internal microblogging platform has been used since June 2008 and it is still growing.  It's entirely written in Oracle Application Express (APEX) which is a rapid web application development tool for the Oracle database. Wanna try it out? Here you can download the code.  What is Oracle's strategy regarding (all these) collaboration tools? Pretty straight forward. The strategy is to seamless  integrate the WebCenter social & collaboration services into all Business Applications to help customers to socialize their enterprise. 

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Better documentation for tasks waiting on resources

  - by SQLOS Team

  The sys.dm_os_waiting_tasks DMV contains a wealth of useful information about tasks waiting on a resource, but until now detailed information about the resource being consumed - sys.dm_os_waiting_tasks.resource_description - hasn't been documented, apart from a rather self-evident "Description of the resource that is being consumed."   Thanks to a recent Connect suggestion this column will get more information added. Here is a summary of the possible values that can appear in this column - Note this information is current for SQL Server 2008 R2 and Denali:   Thread-pool resource owner:•       threadpool id=scheduler<hex-address> Parallel query resource owner:•       exchangeEvent id={Port|Pipe}<hex-address> WaitType=<exchange-wait-type> nodeId=<exchange-node-id> Exchange-wait-type can be one of the following.•       e_waitNone•       e_waitPipeNewRow•       e_waitPipeGetRow•       e_waitSynchronizeConsumerOpen•       e_waitPortOpen•       e_waitPortClose•       e_waitRange Lock resource owner:<type-specific-description> id=lock<lock-hex-address> mode=<mode> associatedObjectId=<associated-obj-id>               <type-specific-description> can be:• For DATABASE: databaselock subresource=<databaselock-subresource> dbid=<db-id>• For FILE: filelock fileid=<file-id> subresource=<filelock-subresource> dbid=<db-id>• For OBJECT: objectlock lockPartition=<lock-partition-id> objid=<obj-id> subresource=<objectlock-subresource> dbid=<db-id>• For PAGE: pagelock fileid=<file-id> pageid=<page-id> dbid=<db-id> subresource=<pagelock-subresource>• For Key: keylock  hobtid=<hobt-id> dbid=<db-id>• For EXTENT: extentlock fileid=<file-id> pageid=<page-id> dbid=<db-id>• For RID: ridlock fileid=<file-id> pageid=<page-id> dbid=<db-id>• For APPLICATION: applicationlock hash=<hash> databasePrincipalId=<role-id> dbid=<db-id>• For METADATA: metadatalock subresource=<metadata-subresource> classid=<metadatalock-description> dbid=<db-id>• For HOBT: hobtlock hobtid=<hobt-id> subresource=<hobt-subresource> dbid=<db-id>• For ALLOCATION_UNIT: allocunitlock hobtid=<hobt-id> subresource=<alloc-unit-subresource> dbid=<db-id> <mode> can be:• Sch-S• Sch-M• S• U• X• IS• IU• IX• SIU• SIX• UIX• BU• RangeS-S• RangeS-U• RangeI-N• RangeI-S• RangeI-U• RangeI-X• RangeX-S• RangeX-U• RangeX-X External resource owner:•       External ExternalResource=<wait-type> Generic resource owner:•       TransactionMutex TransactionInfo Workspace=<workspace-id>•       Mutex•       CLRTaskJoin•       CLRMonitorEvent•       CLRRWLockEvent•       resourceWait Latch resource owner:•       <db-id>:<file-id>:<page-in-file>•       <GUID>•       <latch-class> (<latch-address>)   Further Information Slava Oks's weblog: sys.dm_os_waiting_tasks.Informit.com: Identifying Blocking Using sys.dm_os_waiting_tasks - Ken Henderson   - Guy

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• Adventures in Windows 8: Understanding and debugging design time data in Expression Blend

  - by Laurent Bugnion

  One of my favorite features in Expression Blend is the ability to attach a Visual Studio debugger to Blend. First let’s start by answering the question: why exactly do you want to do that? Note: If you are familiar with the creation and usage of design time data, feel free to scroll down to the paragraph titled “When design time data fails”. Creating design time data for your app When a designer works on an app, he needs to see something to design. For “static” UI such as buttons, backgrounds, etc, the user interface elements are going to show up in Blend just fine. If however the data is fetched dynamically from a service (web, database, etc) or created dynamically, most probably Blend is going to show just an empty element. The classical way to design at that stage is to run the application, navigate to the screen that is under construction (which can involve delays, need to log in, etc…), to measure what is on the screen (colors, margins, width and height, etc) using various tools, going back to Blend, editing the properties of the elements, running again, etc. Obviously this is not ideal. The solution is to create design time data. For more information about the creation of design time data by mocking services, you can refer to two talks of mine “Deep dive MVVM” and “MVVM Applied From Silverlight to Windows Phone to Windows 8”. The source code for these talks is here and here. Design time data in MVVM Light One of the main reasons why I developed MVVM Light is to facilitate the creation of design time data. To illustrate this, let’s create a new MVVM Light application in Visual Studio. Install MVVM Light from here: http://mvvmlight.codeplex.com (use the MSI in the Download section). After installing, make sure to read the Readme that opens up in your favorite browser, you will need one more step to install the Project Templates. Start Visual Studio 2012. Create a new MvvmLight (Win8) app. Run the application. You will see a string showing “Welcome to MVVM Light”. In the Solution explorer, right click on MainPage.xaml and select Open in Blend. Now you should see “Welcome to MVVM Light [Design]” What happens here is that Expression Blend runs different code at design time than the application runs at runtime. To do this, we use design-time detection (as explained in a previous article) and use that information to initialize a different data service at design time. To understand this better, open the ViewModelLocator.cs file in the ViewModel folder and see how the DesignDataService is used at design time, while the DataService is used at runtime. In a real-life applicationm, DataService would be used to connect to a web service, for instance. When design time data fails Sometimes however, the creation of design time data fails. It can be very difficult to understand exactly what is happening. Expression Blend is not giving a lot of information about what happened. Thankfully, we can use a trick: Attaching a debugger to Expression Blend and debug the design time code. In WPF and Silverlight (including Windows Phone 7), you could simply attach the debugger to Blend.exe (using the “Managed (v4.5, v4.0) code” option even for Silverlight!!) In Windows 8 however, things are just a bit different. This is because the designer that renders the actual representation of the Windows 8 app runs in its own process. Let’s illustrate that: Open the file DesignDataService in the Design folder. Modify the GetData method to look like this: public void GetData(Action<DataItem, Exception> callback) { throw new Exception(); // Use this to create design time data var item = new DataItem("Welcome to MVVM Light [design]"); callback(item, null); } Go to Blend and build the application. The build succeeds, but now the page is empty. The creation of the design time data failed, but we don’t get a warning message. We need to investigate what’s wrong. Close MainPage.xaml Go to Visual Studio and select the menu Debug, Attach to Process. Update: Make sure that you select “Managed (v4.5, v4.0) code” in the “Attach to” field. Find the process named XDesProc.exe. You should have at least two, one for the Visual Studio 2012 designer surface, and one for Expression Blend. Unfortunately in this screen it is not obvious which is which. Let’s find out in the Task Manager. Press Ctrl-Alt-Del and select Task Manager Go to the Details tab and sort the processes by name. Find the one that says “Blend for Microsoft Visual Studio 2012 XAML UI Designer” and write down the process ID. Go back to the Attach to Process dialog in Visual Studio. sort the processes by ID and attach the debugger to the correct instance of XDesProc.exe. Open the MainViewModel (in the ViewModel folder) Place a breakpoint on the first line of the MainViewModel constructor. Go to Blend and open the MainPage.xaml again. At this point, the debugger breaks in Visual Studio and you can execute your code step by step. Simply step inside the dataservice call, and find the exception that you had placed there. Visual Studio gives you additional information which helps you to solve the issue. More info and Conclusion I want to thank the amazing people on the Expression Blend team for being very fast in guiding me in that matter and encouraging me to blog about it. More information about the XDesProc.exe process can be found here. I had to work on a Windows 8 app for a few days without design time data because of an Exception thrown somewhere in the code, and it was really painful. With the debugger, finding the issue was a simple matter of stepping into the code until it threw the exception.   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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• Design Pattern for Complex Data Modeling

  - by Aaron Hayman

  I'm developing a program that has a SQL database as a backing store. As a very broad description, the program itself allows a user to generate records in any number of user-defined tables and make connections between them. As for specs: Any record generated must be able to be connected to any other record in any other user table (excluding itself...the record, not the table). These "connections" are directional, and the list of connections a record has is user ordered. Moreover, a record must "know" of connections made from it to others as well as connections made to it from others. The connections are kind of the point of this program, so there is a strong possibility that the number of connections made is very high, especially if the user is using the software as intended. A record's field can also include aggregate information from it's connections (like obtaining average, sum, etc) that must be updated on change from another record it's connected to. To conserve memory, only relevant information must be loaded at any one time (can't load the entire database in memory at load and go from there). I cannot assume the backing store is local. Right now it is, but eventually this program will include syncing to a remote db. Neither the user tables, connections or records are known at design time as they are user generated. I've spent a lot of time trying to figure out how to design the backing store and the object model to best fit these specs. In my first design attempt on this, I had one object managing all a table's records and connections. I attempted this first because it kept the memory footprint smaller (records and connections were simple dicts), but maintaining aggregate and link information between tables became....onerous (ie...a huge spaghettified mess). Tracing dependencies using this method almost became impossible. Instead, I've settled on a distributed graph model where each record and connection is 'aware' of what's around it by managing it own data and connections to other records. Doing this increases my memory footprint but also let me create a faulting system so connections/records aren't loaded into memory until they're needed. It's also much easier to code: trace dependencies, eliminate cycling recursive updates, etc. My biggest problem is storing/loading the connections. I'm not happy with any of my current solutions/ideas so I wanted to ask and see if anybody else has any ideas of how this should be structured. Connections are fairly simple. They contain: fromRecordID, fromTableID, fromRecordOrder, toRecordID, toTableID, toRecordOrder. Here's what I've come up with so far: Store all the connections in one big table. If I do this, either I load all connections at once (one big db call) or make a call every time a user table is loaded. The big issue here: the size of the connections table has the potential to be huge, and I'm afraid it would slow things down. Store in separate tables all the outgoing connections for each user table. This is probably the worst idea I've had. Now my connections are 'spread out' over multiple tables (one for each user table), which means I have to make a separate DB called to each table (or make a huge join) just to find all the incoming connections for a particular user table. I've avoided making "one big ass table", but I'm not sure the cost is worth it. Store in separate tables all outgoing AND incoming connections for each user table (using a flag to distinguish between incoming vs outgoing). This is the idea I'm leaning towards, but it will essentially double the total DB storage for all the connections (as each connection will be stored in two tables). It also means I have to make sure connection information is kept in sync in both places. This is obviously not ideal but it does mean that when I load a user table, I only need to load one 'connection' table and have all the information I need. This also presents a separate problem, that of connection object creation. Since each user table has a list of all connections, there are two opportunities for a connection object to be made. However, connections objects (designed to facilitate communication between records) should only be created once. This means I'll have to devise a common caching/factory object to make sure only one connection object is made per connection. Does anybody have any ideas of a better way to do this? Once I've committed to a particular design pattern I'm pretty much stuck with it, so I want to make sure I've come up with the best one possible.

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• Discover What Powers Your Favorite Websites

  - by Matthew Guay

  Have you ever wondered if the site you’re visiting is powered by WordPress or if the webapp you’re using is powered by Ruby on Rails?  With these extensions for Google Chrome, you’ll never have to wonder again. Geeks love digging under the hood to see what makes their favorite apps and sites tick.  But opening the “View Source” window today doesn’t tell you everything there is to know about a website.  Plus, even if you can tell what CMS is powering a website from its source, it can be tedious to dig through lines of code to find what you’re looking for.  Also, the HTML code never tells you what web server a site is running on or what version of PHP it’s using.  With three extensions for Google Chrome you’ll never have to wonder again.  Note that some sites may not give as much information, but still, you’ll find enough data from most sites to be interesting. Discover Web Frameworks and Javascript Libraries with Chrome Sniffer If you want to know what CMS is powering a site or if it’s using Google Analytics or Quantcast, this is the extension for you.  Chrome Sniffer (link below) identifies over 40 different frameworks, and is constantly adding more.  It shows the logo of the main framework on the site on the left of your address bar.  Here wee see Chrome Sniffer noticed that How-To Geek is powered by WordPress.   Click the logo to see other frameworks on the site.  We can see that the site also has Google Analytics and Quantcast.  If you want more information about the framework, click on its logo and the framework’s homepage will open in a new tab. As another example, we can see that the Tumblr Staff blog is powered by Tumblr (of course), the Discus comment system, Quantcast, and the Prototype JavaScript framework. Or here’s a site that’s powered by Drupal, Google Analytics, Mollom spam protection, and jQuery.  Chrome Sniffer definitely uncovers a lot of neat stuff, so if you’re into web frameworks you’re sure to enjoy this extension. Find Out What Web Server The Site is Running On Want to know whether the site you’re looking at is running on IIS or Appache?  The Web Server Notifier extension for Chrome (link below) lets you easily recognize the web server a site is running on by its favicon on the right of the address bar.  Click the icon to see more information. Some web servers will show you a lot of information about their server, including version, operating system, PHP version, OpenSSL version, and more. Others will simply tell you their name. If the site is powered by IIS, you can usually tell the version of Windows Server its running on since the IIS versions are specific to a version of Windows.  Here we see that Microsoft.com is running on the latest and greatest – Windows Server 2008 R2 with IIS 7.5. Discover Web Technologies Powering Sites Wondering if a webapp is powered by Ruby on Rails or ASP.NET?  The Web Technology Notifier extension for Chrome (link below), from the same developer as the Web Server Notifier, will let you easily discover the backend of a site.  You’ll see the technology’s favicon on the right of your address bar, and, as with the other extension, can get more information by clicking the icon. Here we can see that Backpack from 37signals is powered by the Phusion Passenger module to run Ruby on Rails.   Microsoft’s new Docs.com Office Online apps is powered by ASP.NET…   And How-To Geek has PHP running to power WordPress. Conclusion With all these tools at hand, you can find out a lot about your favorite sites.  For example, with all three extensions we can see that How-To Geek runs on WordPress with PHP, uses Google Analytics and Quantcast, and is served by the LightSpeed web server.  Fun info, huh?   Links Download the Chrome Sniffer extension Download the Web Server Notifier extension Download the Web Technology Notifier extension Similar Articles Productive Geek Tips Enjoy a Clean Start Page with New Tab PageEnjoy Image Zooming on Your Favorite Photo Websites in ChromeAdd Your Own Folders to Favorites in Windows 7Find User Scripts for Your Favorite Websites the Easy WayAdd Social Elements to Your Gmail Contacts with Rapportive TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 tinysong gives a shortened URL for you to post on Twitter (or anywhere) 10 Superb Firefox Wallpapers OpenDNS Guide Google TV The iPod Revolution Ultimate Boot CD can help when disaster strikes

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• Oracle CRM On Demand Release 24 is Generally Available

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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• How to Apply a Business Card Template to a Contact and Customize it in Outlook 2013

  - by Lori Kaufman

  If you want to add a business card template to an existing contact in Outlook, you can do so without having to enter all of the information again. We will also show you how to customize the layout and format of the text on the card. Microsoft provides a couple of business card templates you can use. We will use their Blue Sky template as an example. To open the archive file for the template you downloaded, double-click on the .cab file. NOTE: You can also use a tool like 7-Zip to open the archive. A new Extract tab becomes available under Compressed Folder Tools and the files in the archive are listed. Select the .vcf file in the list of files. This automatically activates the Extract tab. Click Extract To and select a location or select Choose location if the desired location is not on the drop-down menu. Select a folder in which you want to save the .vcf file on the Copy Items dialog box and click Copy. NOTE: Use the Make New Folder button to create a new folder for the location, if desired. Double-click on the .vcf file that you copied out of the .cab archive file. By default, .vcf files are associated with Outlook so, when you double-click on a .vcf file, it automatically opens in a Contact window in Outlook. Change the Full Name to match the existing contact to which you want to apply this template. Delete the other contact info from the template. If you want to add any additional information not in the existing contact, enter it. Click Save & Close to save the contact with the new template. The Duplicate Contact Detected dialog box displays. To update the existing contact, select the Update information of selected Contact option. Click Update. NOTE: If you want to create a new contact from this template, select the Add new contact option. With the Contacts folder open (the People link on the Navigation Bar), click Business Card in the Current View section of the Home tab. You may notice that not all the fields from your contact display on the business card you just updated. Double-click on the contact to update the contact and the business card. On the Contact window, right-click on the image of the business card and select Edit Business Card from the popup menu. The Edit Business Card dialog box displays. You can change the design of the card, including changing he background color or image. The Fields box allows you to specify which fields display on the business card and in what order. Notice, in our example, that Company is listed below the Full Name, but no text displays on the business card below the name. That’s because we did not enter any information for Company in the Contact. We have information in Job Title. So, we select Company and click Remove to remove that field. Now, we want to add Job Title. First, select the field below which you want to add the new field. We select Full Name to add the Job Title below that. Then, we click Add and select Organization | Job Title from the popup menu to insert the Job Title. To make the Job Title white like the name, we select Job Title in the list of Fields and click the Font Color button in the Edit section. On the Color dialog box, select the color you want to use for the text in the selected field. Click OK. You can also make text bold, italic, or underlined. We chose to make the Job Title bold and the Full Name bold and italic. We also need to remove the Business Phone because this contact only has a mobile phone number. So, we add a Mobile Phone from the Phone submenu. Then, we need to remove enough blank lines so the Mobile Phone is visible on the card. We also added a website and email address and removed more blank lines so they are visible. You can also move text to the right side of the card or make it centered on the card. We also changed the color of the bottom three lines to blue. Click OK to accept your changes and close the dialog box. Your new business card design displays on the Contact window. Click Save & Close to save the changes you made to the business card for this contact and close the Contact window. The final design of the business card displays in the Business Card view on the People screen. If you have a signature that contains the business card for the contact you just updated, you will also need to update the signature by removing the business card and adding it again using the Business Card button in the Signature editor. You can also add the updated Business Card to a signature without the image or without the vCard (.vcf) file.     

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• SQL SERVER – ?Finding Out What Changed in a Deleted Database – Notes from the Field #041

  - by Pinal Dave

  [Note from Pinal]: This is a 41th episode of Notes from the Field series. The real world is full of challenges. When we are reading theory or book, we sometimes do not realize how real world reacts works and that is why we have the series notes from the field, which is extremely popular with developers and DBA. Let us talk about interesting problem of how to figure out what has changed in the DELETED database. Well, you think I am just throwing the words but in reality this kind of problems are making our DBA’s life interesting and in this blog post we have amazing story from Brian Kelley about the same subject. In this episode of the Notes from the Field series database expert Brian Kelley explains a how to find out what has changed in deleted database. Read the experience of Brian in his own words. Sometimes, one of the hardest questions to answer is, “What changed?” A similar question is, “Did anything change other than what we expected to change?” The First Place to Check – Schema Changes History Report: Pinal has recently written on the Schema Changes History report and its requirement for the Default Trace to be enabled. This is always the first place I look when I am trying to answer these questions. There are a couple of obvious limitations with the Schema Changes History report. First, while it reports what changed, when it changed, and who changed it, other than the base DDL operation (CREATE, ALTER, DELETE), it does not present what the changes actually were. This is not something covered by the default trace. Second, the default trace has a fixed size. When it hits that size, the changes begin to overwrite. As a result, if you wait too long, especially on a busy database server, you may find your changes rolled off. But the Database Has Been Deleted! Pinal cited another issue, and that’s the inability to run the Schema Changes History report if the database has been dropped. Thankfully, all is not lost. One thing to remember is that the Schema Changes History report is ultimately driven by the Default Trace. As you may have guess, it’s a trace, like any other database trace. And the Default Trace does write to disk. The trace files are written to the defined LOG directory for that SQL Server instance and have a prefix of log_: Therefore, you can read the trace files like any other. Tip: Copy the files to a working directory. Otherwise, you may occasionally receive a file in use error. With the Default Trace files, if you ask the question early enough, you can see the information for a deleted database just the same as any other database. Testing with a Deleted Database: Here’s a short script that will create a database, create a schema, create an object, and then drop the database. Without the database, you can’t do a standard Schema Changes History report. CREATE DATABASE DeleteMe; GO USE DeleteMe; GO CREATE SCHEMA Test AUTHORIZATION dbo; GO CREATE TABLE Test.Foo (FooID INT); GO USE MASTER; GO DROP DATABASE DeleteMe; GO This sets up the perfect situation where we can’t retrieve the information using the Schema Changes History report but where it’s still available. Finding the Information: I’ve sorted the columns so I can see the Event Subclass, the Start Time, the Database Name, the Object Name, and the Object Type at the front, but otherwise, I’m just looking at the trace files using SQL Profiler. As you can see, the information is definitely there: Therefore, even in the case of a dropped/deleted database, you can still determine who did what and when. You can even determine who dropped the database (loginame is captured). The key is to get the default trace files in a timely manner in order to extract the information. If you want to get started with performance tuning and database security with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Security, SQL Server, SQL Tips and Tricks, T SQL

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• Finding it Hard to Deliver Right Customer Experience: Think BPM!

  - by Ajay Khanna

  Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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• Building Enterprise Smartphone App &ndash; Part 2: Platforms and Features

  - by Tim Murphy

  This is part 2 in a series of posts based on a talk I gave recently at the Chicago Information Technology Architects Group.  Feel free to leave feedback. In the previous post I discussed what reasons a company might have for creating a smartphone application.  In this installment I will cover some of history and state of the different platforms as well as features that can be leveraged for building enterprise smartphone applications. Platforms Before you start choosing a platform to develop your solutions on it is good to understand how we got here and what features you can leverage. History To my memory we owe all of this to a product called the Apple Newton that came out in 1987. It was the first PDA and back then I was much more of an Apple fan.  I was very impressed with this device even though it never really went anywhere.  The Palm Pilot by US Robotics was the next major advancement in PDA. It had a simple short hand window that allowed for quick stylus entry.. Later, Windows CE came out and started the broadening of the PDA market. After that it was the Palm and CE operating systems that started showing up on cell phones and for some time these were the two dominant operating systems that were distributed with devices from multiple hardware vendors. Current The iPhone was the first smartphone to take away the stylus and give us a multi-touch interface.  It was a revolution in usability and really changed the attractiveness of smartphones for the general public.  This brought us to the beginning of the current state of the market with the concept of an online store that makes it easy for customers to get new features and functionality on demand. With Android, Google made this more than a one horse race.  Not only did they come to compete, their low cost actually made them the leading OS.  Of course what made Android so attractive also is its major fault.  It is so open that it has been a target for malware which leaves consumers exposed.  Fortunately for Google though, most consumers aren’t aware of the threat that they are under. Although Microsoft had put out one of the first smart phone operating systems with CE it had to play catch up and finally came out with the Windows Phone.  They have gone for a market approach between those of iOS and Android.  They support multiple hardware vendors like Google, but they kept a certification process for applications that is similar to Apple.  They also created a user interface that was different enough to give it a clear separation from the other two platforms. The result of all this is hundreds of millions of smartphones being sold monthly across all three platforms giving us a wide range of choices and challenges when it comes to developing solutions. Features So what are the features that make these devices flexible enough be considered for use in the enterprise? The biggest advantage of today's devices is network connectivity.  The ability to access information from multiple sources at a moment’s notice is critical for businesses.  Add to that the ability to communicate over a variety of text, voice and video modes and we have a powerful starting point. Every smartphone has a cameras and they are not just useful for posting to Instagram. We are seeing more applications such as Bing vision that allow us to scan just about any printed code or text to find information.  These capabilities have been made available to developers in the form of standard libraries for reading barcodes of just about an flavor and optical character recognition (OCR) interpretation. Bluetooth give us the ability to communicate with multiple devices. Whether these are headsets, keyboard or printers the wireless communication capabilities are just starting to evolve.  The more these wireless communication protocols grow, the more opportunities we will see to transfer data between users and a variety of devices. Local storage of information that can be called up even when the device cannot reach the network is the other big capability.  This give users the ability to work offline as well and transmit information when connections are restored. These are the tools that we have to work with to build applications that can be leveraged to gain a competitive advantage for companies that implement them. Coming Up In the third installment I will cover key concerns that you face when building enterprise smartphone apps. del.icio.us Tags: smartphones,enterprise smartphone Apps,architecture,iOS,Android,Windows Phone

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• Strange Recurrent Excessive I/O Wait

  - by Chris

  I know quite well that I/O wait has been discussed multiple times on this site, but all the other topics seem to cover constant I/O latency, while the I/O problem we need to solve on our server occurs at irregular (short) intervals, but is ever-present with massive spikes of up to 20k ms a-wait and service times of 2 seconds. The disk affected is /dev/sdb (Seagate Barracuda, for details see below). A typical iostat -x output would at times look like this, which is an extreme sample but by no means rare: iostat (Oct 6, 2013) tps rd_sec/s wr_sec/s avgrq-sz avgqu-sz await svctm %util 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 16.00 0.00 156.00 9.75 21.89 288.12 36.00 57.60 5.50 0.00 44.00 8.00 48.79 2194.18 181.82 100.00 2.00 0.00 16.00 8.00 46.49 3397.00 500.00 100.00 4.50 0.00 40.00 8.89 43.73 5581.78 222.22 100.00 14.50 0.00 148.00 10.21 13.76 5909.24 68.97 100.00 1.50 0.00 12.00 8.00 8.57 7150.67 666.67 100.00 0.50 0.00 4.00 8.00 6.31 10168.00 2000.00 100.00 2.00 0.00 16.00 8.00 5.27 11001.00 500.00 100.00 0.50 0.00 4.00 8.00 2.96 17080.00 2000.00 100.00 34.00 0.00 1324.00 9.88 1.32 137.84 4.45 59.60 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 22.00 44.00 204.00 11.27 0.01 0.27 0.27 0.60 Let me provide you with some more information regarding the hardware. It's a Dell 1950 III box with Debian as OS where uname -a reports the following: Linux xx 2.6.32-5-amd64 #1 SMP Fri Feb 15 15:39:52 UTC 2013 x86_64 GNU/Linux The machine is a dedicated server that hosts an online game without any databases or I/O heavy applications running. The core application consumes about 0.8 of the 8 GBytes RAM, and the average CPU load is relatively low. The game itself, however, reacts rather sensitive towards I/O latency and thus our players experience massive ingame lag, which we would like to address as soon as possible. iostat: avg-cpu: %user %nice %system %iowait %steal %idle 1.77 0.01 1.05 1.59 0.00 95.58 Device: tps Blk_read/s Blk_wrtn/s Blk_read Blk_wrtn sdb 13.16 25.42 135.12 504701011 2682640656 sda 1.52 0.74 20.63 14644533 409684488 Uptime is: 19:26:26 up 229 days, 17:26, 4 users, load average: 0.36, 0.37, 0.32 Harddisk controller: 01:00.0 RAID bus controller: LSI Logic / Symbios Logic MegaRAID SAS 1078 (rev 04) Harddisks: Array 1, RAID-1, 2x Seagate Cheetah 15K.5 73 GB SAS Array 2, RAID-1, 2x Seagate ST3500620SS Barracuda ES.2 500GB 16MB 7200RPM SAS Partition information from df: Filesystem 1K-blocks Used Available Use% Mounted on /dev/sdb1 480191156 30715200 425083668 7% /home /dev/sda2 7692908 437436 6864692 6% / /dev/sda5 15377820 1398916 13197748 10% /usr /dev/sda6 39159724 19158340 18012140 52% /var Some more data samples generated with iostat -dx sdb 1 (Oct 11, 2013) Device: rrqm/s wrqm/s r/s w/s rsec/s wsec/s avgrq-sz avgqu-sz await svctm %util sdb 0.00 15.00 0.00 70.00 0.00 656.00 9.37 4.50 1.83 4.80 33.60 sdb 0.00 0.00 0.00 2.00 0.00 16.00 8.00 12.00 836.00 500.00 100.00 sdb 0.00 0.00 0.00 3.00 0.00 32.00 10.67 9.96 1990.67 333.33 100.00 sdb 0.00 0.00 0.00 4.00 0.00 40.00 10.00 6.96 3075.00 250.00 100.00 sdb 0.00 0.00 0.00 0.00 0.00 0.00 0.00 4.00 0.00 0.00 100.00 sdb 0.00 0.00 0.00 2.00 0.00 16.00 8.00 2.62 4648.00 500.00 100.00 sdb 0.00 0.00 0.00 0.00 0.00 0.00 0.00 2.00 0.00 0.00 100.00 sdb 0.00 0.00 0.00 1.00 0.00 16.00 16.00 1.69 7024.00 1000.00 100.00 sdb 0.00 74.00 0.00 124.00 0.00 1584.00 12.77 1.09 67.94 6.94 86.00 Characteristic charts generated with rrdtool can be found here: iostat plot 1, 24 min interval: http://imageshack.us/photo/my-images/600/yqm3.png/ iostat plot 2, 120 min interval: http://imageshack.us/photo/my-images/407/griw.png/ As we have a rather large cache of 5.5 GBytes, we thought it might be a good idea to test if the I/O wait spikes would perhaps be caused by cache miss events. Therefore, we did a sync and then this to flush the cache and buffers: echo 3 > /proc/sys/vm/drop_caches and directly afterwards the I/O wait and service times virtually went through the roof, and everything on the machine felt like slow motion. During the next few hours the latency recovered and everything was as before - small to medium lags in short, unpredictable intervals. Now my question is: does anybody have any idea what might cause this annoying behaviour? Is it the first indication of the disk array or the raid controller dying, or something that can be easily mended by rebooting? (At the moment we're very reluctant to do this, however, because we're afraid that the disks might not come back up again.) Any help is greatly appreciated. Thanks in advance, Chris. Edited to add: we do see one or two processes go to 'D' state in top, one of which seems to be kjournald rather frequently. If I'm not mistaken, however, this does not indicate the processes causing the latency, but rather those affected by it - correct me if I'm wrong. Does the information about uninterruptibly sleeping processes help us in any way to address the problem? @Andy Shinn requested smartctl data, here it is: smartctl -a -d megaraid,2 /dev/sdb yields: smartctl 5.40 2010-07-12 r3124 [x86_64-unknown-linux-gnu] (local build) Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net Device: SEAGATE ST3500620SS Version: MS05 Serial number: Device type: disk Transport protocol: SAS Local Time is: Mon Oct 14 20:37:13 2013 CEST Device supports SMART and is Enabled Temperature Warning Disabled or Not Supported SMART Health Status: OK Current Drive Temperature: 20 C Drive Trip Temperature: 68 C Elements in grown defect list: 0 Vendor (Seagate) cache information Blocks sent to initiator = 1236631092 Blocks received from initiator = 1097862364 Blocks read from cache and sent to initiator = 1383620256 Number of read and write commands whose size <= segment size = 531295338 Number of read and write commands whose size > segment size = 51986460 Vendor (Seagate/Hitachi) factory information number of hours powered up = 36556.93 number of minutes until next internal SMART test = 32 Error counter log: Errors Corrected by Total Correction Gigabytes Total ECC rereads/ errors algorithm processed uncorrected fast | delayed rewrites corrected invocations [10^9 bytes] errors read: 509271032 47 0 509271079 509271079 20981.423 0 write: 0 0 0 0 0 5022.039 0 verify: 1870931090 196 0 1870931286 1870931286 100558.708 0 Non-medium error count: 0 SMART Self-test log Num Test Status segment LifeTime LBA_first_err [SK ASC ASQ] Description number (hours) # 1 Background short Completed 16 36538 - [- - -] # 2 Background short Completed 16 36514 - [- - -] # 3 Background short Completed 16 36490 - [- - -] # 4 Background short Completed 16 36466 - [- - -] # 5 Background short Completed 16 36442 - [- - -] # 6 Background long Completed 16 36420 - [- - -] # 7 Background short Completed 16 36394 - [- - -] # 8 Background short Completed 16 36370 - [- - -] # 9 Background long Completed 16 36364 - [- - -] #10 Background short Completed 16 36361 - [- - -] #11 Background long Completed 16 2 - [- - -] #12 Background short Completed 16 0 - [- - -] Long (extended) Self Test duration: 6798 seconds [113.3 minutes] smartctl -a -d megaraid,3 /dev/sdb yields: smartctl 5.40 2010-07-12 r3124 [x86_64-unknown-linux-gnu] (local build) Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net Device: SEAGATE ST3500620SS Version: MS05 Serial number: Device type: disk Transport protocol: SAS Local Time is: Mon Oct 14 20:37:26 2013 CEST Device supports SMART and is Enabled Temperature Warning Disabled or Not Supported SMART Health Status: OK Current Drive Temperature: 19 C Drive Trip Temperature: 68 C Elements in grown defect list: 0 Vendor (Seagate) cache information Blocks sent to initiator = 288745640 Blocks received from initiator = 1097848399 Blocks read from cache and sent to initiator = 1304149705 Number of read and write commands whose size <= segment size = 527414694 Number of read and write commands whose size > segment size = 51986460 Vendor (Seagate/Hitachi) factory information number of hours powered up = 36596.83 number of minutes until next internal SMART test = 28 Error counter log: Errors Corrected by Total Correction Gigabytes Total ECC rereads/ errors algorithm processed uncorrected fast | delayed rewrites corrected invocations [10^9 bytes] errors read: 610862490 44 0 610862534 610862534 20470.133 0 write: 0 0 0 0 0 5022.480 0 verify: 2861227413 203 0 2861227616 2861227616 100872.443 0 Non-medium error count: 1 SMART Self-test log Num Test Status segment LifeTime LBA_first_err [SK ASC ASQ] Description number (hours) # 1 Background short Completed 16 36580 - [- - -] # 2 Background short Completed 16 36556 - [- - -] # 3 Background short Completed 16 36532 - [- - -] # 4 Background short Completed 16 36508 - [- - -] # 5 Background short Completed 16 36484 - [- - -] # 6 Background long Completed 16 36462 - [- - -] # 7 Background short Completed 16 36436 - [- - -] # 8 Background short Completed 16 36412 - [- - -] # 9 Background long Completed 16 36404 - [- - -] #10 Background short Completed 16 36401 - [- - -] #11 Background long Completed 16 2 - [- - -] #12 Background short Completed 16 0 - [- - -] Long (extended) Self Test duration: 6798 seconds [113.3 minutes]

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• SOA PARTNER COMMUNITY NEWSLETTER JULY 2012

  - by mseika

  SOA PARTNER COMMUNITY NEWSLETTER JULY 2012 Dear SOA partner community member To provide our community members the best of our knowledge, we want your feedback on our SOA Partner community. Thus we are organizing SOA Partner Community Survey 2012. We request you to participate in the survey and give your valuable feedback on various areas of marketing, sales and education. To continue our successful BPM Suite, Oracle is launching together with you Process Accelerators initiative. It’s your opportunity to co-develop and market predefined processes. Oracle Fusion Applications Design Patterns are a great tool to develop your SOA or BPM solution or process accelerators. To promote your SOA & BPM Specialization we continue to offer several benefits. This month we would like to highlight our Specialization Plaques - make sure you request one for your office! Our Fusion Middleware Summer Camps are booked out, if could not get a seat you can attend the SOA & BPM track @ Virtual Developer Day: Oracle Fusion Development Oracle demo systems offer´s two new demos: Business Driven Development based on BPM Suite & SOA Lifecycle Management. Jürgen KressOracle SOA & BPM Partner Adoption EMEA NEW CONTENT Community SurveyProcess Accelerators KitPlaques SOA & BPM SpecializedSOA & BPM at Virtual Developer Day News from our Partners & CommunityOverview of SOA Diagnostics in 11.1.1.6 Business driven development(BDD) demo now available! SOA Lifecycle Management Oracle Fusion applications design patterns Updated material by Oracle Connect and Network SOA Blogs SOA on Facebook SOA on LinkedIn SOA on Twitter Mix SOA Forum COMMUNITY SURVEY Like every year we would like to get your feedback in our SOA Partner Community Survey 2012. Make sure that You attend to further develop our community and support our planning! It is key for us to get your feedback to prepare for the next fiscal year. Back to top PROCESS ACCELERATORS KIT Oracle is very interested to co-develop and market with you, our partners, pre-defined processes for BPM Suite.I am very happy to announce a new program called “Oracle BPM Partner Solution Catalog”. This program will provide a one-stop shop for our customers looking for Oracle BPM partner solutions available in the market today.The Oracle BPM Solution Catalog will be hosted on our very popular Oracle Technology Network (OTN). To give you an idea of the scale of customer visibility, OTN today receives over 1Million hits per day from our business and developer community. We would like to invite you to list your Oracle BPM 11g solutions available today.In order to participate in this program, you need to do the following: Fill in the attached slide templates - #3 and #4 for each Oracle BPM 11g solution you would like to list on OTN.Please add links to whitepapers , videos, references to the specific solution in the template slide. We recommend that you create a landing page on your website for these linked artifacts and just point to the same from within the PowerPoint template. This will give you the flexibility to update the information as frequently as needed. If you have the particular solution in production or a reference available, please list them as well. Send the PowerPoint template slides (1 set of slides for each Oracle BPM solution) to [email protected]. In addition to having the opportunity to list your solutions on OTN for Oracle customers, you will have the chance to advertise your new wins/implementations/solutions in an Oracle Sponsored PM Webinar held every quarter. This program is targeted to go live by the end of summer 2012. At this point, we are targeting a soft launch in July end 2012 so send on your BPM solutions information as soon as possible. We would love to have your solution(s) listed in the “Oracle BPM Partner Solution Catalog” at the time of the launch. This will be a live repository so you can keep adding more solutions as they become available. If you have any questions, please feel free to contact us [email protected], Product Strategy Director, Oracle BPM , Phone +1 650.506.5486.Thank you and look forward to hearing from you. Oracle BPM team Process Accelerators Overview.pdf ProcessAcceleratorsDataSheet.pdf Demos draUPK.zip & trmUPK.zip BPM Solution repository slides.ppt Additional BPM material BPM Process Development Lifecycle Document that describes recommended approach to collaborative process modeling across business and IT tools ADF 11g PS5 Application with Customized BPM Worklist Task Flow (MDS Seeded Customization) by Andrejus Baranovskis BPMN process editor problems in 11.1.1.6 by Mark Nelson BPM – Disable DBMS job to refresh B2B Materialized View by Mark Nelson For the complete kit please visit the BPM folder at our SOA Community Workspace (SOA Community membership required). For the complete presentation please visit our SOA Community Workspace (SOA Community membership required). Information is Oracle and Partner confidential! Back to top PLAQUES SOA & BPM SPECIALIZED We continue to offer you a nice SOA & BPM Specialization plaque with your logo to proof your success. If you are a SOA or BPM Specialized partner and would like to request the plaque please send Brigitte an e-mail with the following information: Partner Name Partner logo (preferred eps file) Partner Status gold or platinum Your shipping address Your Specialization: SOA or BPM We recommend to mount the plaque at your office reception in addition you can use the SOA Specialization logos at your website download Logo: Gold & Platinum or the BPM logos Gold & Platinum Back to top SOA & BPM AT VIRTUAL DEVELOPER DAY Register now for this FREE hands-on online workshop Get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staffOracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware. Oracle ADF’s integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications.Join us at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff Developer lead, manager or architect - this event has something for everyone. Don’t miss this opportunity.Tuesday, July 10, 2012. 9:00 a.m. PT -1:00 p.m. PT 11:00 a.m. CT - 3:00 p.m. CT 12:00 p.m. ET - 4:00 p.m. ET 1:00 p.m. BRT - 5:00 p.m. BRT Register online now! for this FREE event. Agenda: 09:00 am Opening 09:30 am Keynote: Oracle Fusion Development Track1Introduction to Fusion Development Track2What's New in Fusion Development Track3Fusion Development in the Enterprise 10:00 am Is Oracle ADF Development Faster and Simpler than Oracle Forms, APEX or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development 11:00 am Rich Web UI made simple - an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 noon Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration *Hands On Lab – WebCenter and ADF Lab w/ JDeveloper - Lab materials will be provided ahead of the event to give you ample time to work through the lab and increase the productivity of the live chat sessions the day of the event. Sessions abstractsRegister online now! for this FREE event Read more on Community Events and post your comment here. Back to top NEWS FROM OUR PARTNERS AND COMMUNITY Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity JDeveloper & ADF?Troubleshooting BPMN process editor problems in 11.1.1.6http://dlvr.it/1p0FfS SOA Community?SOA & BPM @ Virtual Developer Day: Oracle Fusion Development - July 10th 2012https://soacommunity.wordpress.com/2012/07/02/soa-bpm-virtual-developer-day- oracle-fusion-developmentjuly-10th-2012/#soacommunity #soa #bom #education orclateamsoa ?A-Team Blog #ateam: BAM design pointers - In working recently with a large Oracle customer on SOA and BAM, I discove.http://ow.ly/1kYqES SOA CommunitySOA Community Newsletter June 2012http://wp.me/p10C8u-qw SOA CommunityBPMN process editor problems in 11.1.1.6 by Mark Nelsonhttp://redstack.wordpress.com/2012/06/27/ bpmn-process-editor-problems-in-11-1-1-6 #soacommunity #bpm OTNArchBeat ?SOA Learning Library: free short, topic-focused training on Oracle SOA & BPM products | @SOACommunity http://pub.vitrue.com/NE1G Andrejus Baranovskis ?ADF 11g PS5 Application with Customized BPM Worklist Task Flow (MDS Seeded Customization)http://fb.me/1coX4r1X1 SOA CommunitySOA Learning Library provides a comprehensive curriculum for the SOA and BPM product suites https://soacommunity.wordpress.com/2012/06/27/soa-learning-library #soacommunity #soa #bpm OTNArchBeat ?A Universal JMX Client for Weblogic - Part 1: Monitoring BPEL Thread Pools in SOA 11g | Stefan Koserhttp://pub.vitrue.com/mQVZ OTNArchBeat ?BPM - Disable DBMS job to refresh B2B Materialized View | Mark Nelson http://pub.vitrue.com/3PR0Oracle SOA ?Learn how Choice Hotels Implements Innovative Google Maps Solution with #OracleSOA http://bit.ly/MTwIJ3 SOA Communitytop Tweets SOA Partner Community - June 2012 Send your tweets @soacommunity #soacommunity https://soacommunity.wordpress.com/2012/06/25/top-tweets-soa-partner-community-june-2012 Torsten Winterberg#OPITZ is pushing Oracle commitment to the next level: New Specializations done: ADF, BPM, WLS, Exadatahttp://bit.ly/KX1WVS ServiceTechSymposium ?Only 8 more days left until Super Early Bird Registration Discount expires! http://www.servicetechsymposium.com OracleBlogsSOA Management in 3 minutes - Video explainerhttp://ow.ly/1kN5pn SOA Community ?SOA, Cloud & Service Technology Symposium 2012 London - Enter Promo Code: Djmxz370https://soacommunity.wordpress.com/2012/06/22/soa-cloud-service-technology-symposium-2012-london #soasymposium #soacommunity #soa Heidi BuelowGreat course! w David Read RT @soacommunity: product management ADF for BPM training 5 seats left https://soacommunity.wordpress.com/2012/06/12/fusion-middleware-summer-campsadvanced-partner-trainings/ #bpm #soacommunity SOA Community ?product management ADF for BPM training 5 seats lefthttps://soacommunity.wordpress.com/2012/06/12/fusion-middleware-summer-campsadvanced-partner-trainings/ #bpm #soacommunity OTNArchBeat ?Oacle Fusion Applications Design Patterns Now Available For Developers | Ultan O'Broinhttp://pub.vitrue.com/UEiF OTNArchBeat ?SOA, Cloud & Service Technology Symposium 2012London - Special Oracle Discounthttp://pub.vitrue.com/8E0J SOA CommunityBecome a facebook fan of soacommunity http://www.facebook.com/soacommunity #soacommunity SOA Community ?SOA Suite HealthCare Integration Architecture https://blogs.oracle.com/SOAForHealthcare/entry/soa_suite_healthcare_integration_architecture #soacommunity #soa Andrejus Baranovskis ?Running Pre-built Virtual Machine for SOA Suite and BPM Suite 11g PS5 on Mac OS X Snow Leopard (10.6http://fb.me/vB8nO0Vg OracleBlogsPrinciples of Service-Oriented Architecture by Douwe P. van den Bos http://ow.ly/1kIcOP OTNArchBeatOracle Public Cloud Architecture | @TylerJewell http://ow.ly/bHAcL The SOA Network ?Business Process Management, Service-Oriented Architecture, and Web 2.0: Business Transformation or.http://bit.ly/LBgREL #ITNews #SOA OracleBlogs ?Oracle SOA Foundation Practitioner Certificationhttp://ow.ly/1kGYYg Frank Nimphius ?Learn Advanced ADF. ORACLE Fusion Middleware Summer Camps in Lisbon - July 9th - 13thhttp://bit.ly/KGCl3i SOA CommunityTransform Your Application Integration with Best Practices from Oracle Customershttps://blogs.oracle.com/SOA/entry/transform_your_application_integration_with #soacommunity #soa #bpm Simone GeibWhat you always wanted to know about #oraclesoa diagnostics: Shawn Bailey, Overview of SOA Diagnostics in 11.1.1.6,http://ow.ly/bxK0M Oracle SOA ?Save the date: Jun 21 10AM, SOA & BPM Customer Insight Series. Hear how Choice Hotels went from legacy to #oraclesoa http://bit.ly/LsNDGl OTNArchBeat ?New VirtualBox images for Oracle SOA Suite & Oracle BPM Suite 11.1.1.6.0http://ow.ly/bwDAl OracleBlogs ?Process development lifecycle in Oracle BPM 11g http://ow.ly/1ktesY Daniel AmadeiNew post: Oracle BPEL 11g Message Delivery & Recovery.http://amadei.com.br/blog/index.php /oracle-bpel-11g-message-delivery SOA Community ?Sending out the June edition of the #soacommunity newsletter - read it or become a member http://www.oracle.com/goto/emea/soa!#soa #bpm Arun Pareek ?For the past six months Ahmed Aboulnaga and me have been working on Oracle SOA Suite 11g Administrator's Handbook.http://lnkd.in/CAvpUQ SOA CommunitySun shine all day no clouds - solar eclipse is over... #sunshine #cloud http://www.infoq.com/presentations/Swarm-Computing Michel SchildmeijerWatch my blog Oracle Service Bus 11g: listing projects and services with WLST - part 1 http://lnkd.in/B7f3GQ @TITAN_GS @wlscommunity OTNArchBeatBook Review: Oracle Application Integration Architecture (AIA) Foundation Pack 11gR1: Essentials | Rajesh Rahejahttp://ow.ly/bn2cc OTNArchBeat ?Driving from Business Architecture to Business Process Services | @vghariharan http://ow.ly/bn5UB OTNArchBeat ?SOA Analysis within the Department of Defense Architecture Framework (DoDAF) 2.0 - Part II | Dawit Lessanu http://ow.ly/bn6sX Simone Geib ?Contact me directly for ideas how to improvehttp://bit.ly/advancedsoasuite and additional posts, presentations, white papers, ... #soasuite Simone Geib ?#soasuite advanced OTN page has become too cluttered. Broke it into separate pages to start with. http://bit.ly/advancedsoasuite OracleBlogs ?June Webcast: SOA Gateway Implementation and Troubleshooting (2 sessions) http://ow.ly/1kbRFA ServiceTechSymposium ?New session just posted to calendar: "NoSQL for Data Services, Data Virtualization & Big Data" by Guido Schmutz, Trivadis AG ://ow.ly/bjjOeDebra Lilley ?looks good - real proof people are using the apps ! RT @fteter: Very cool Fusion Applications Help site: http://bit.ly/L3nvOR #FusionApps demed ?rapid proliferation of cloud computing will drive convergence of SOA and cloud paradigms" http://ovum.com/2012/05/18/soa-paves-the-way-for-cloud/ SOA CommunityMiddleware Oracle Excellence Awards 2012-HAPPY NEW YEAR! https://soacommunity.wordpress.com/2012/05/31/middleware-oracle-excellence-awards-2012happy-new-year/ #soacommunity #opn #opnaward #specialization #oracle SOA CommunityHappy New Year #soacommunity thanks for the business! Time for a drink http://pic.twitter.com/zkK08KWB OTNArchBeat ?Who should ‘own’ the Enterprise Architecture? | Michael Glas http://bit.ly/K0ge0Q SOA Communitytop Tweets SOA Partner Community &ndash; May 2012 http://wp.me/p10C8u-pP ServiceTechSymposiumNew session just posted to Symposium calendar: "Elastic SOA in the Cloud" by Steve Millidge, C2B2 Consulting http://www.servicetechsymposium.com/agenda2012.php #elastic_soa_in_the_cloud orclateamsoa ?A-Team Blog #ateam: How to Set JVM Parameters in Oracle SOA 11Ghttp://ow.ly/1k2cnl ServiceTechSymposium ?New session just posted to Symposium calendar: "SOA Governance at EDP: A Global Energy Company" by Manuel Rosa, Linkhttp://www.servicetechsymposium.com/agenda2012.php#soa_governance_at_edp SOA Community ?VirtualBox image SOA Suite & BPM Suite 11.1.1.6.0&ndash;Your feedback?http://wp.me/p10C8u-qh Oracle MiddlewareSave the date: Jun 21 10AM, SOA & BPM Customer Insight Series. Hear how Choice Hotels went from legacy to#oraclesoa http://bit.ly/LU1y5N OTNArchBeat ?Goodbye, Silos. Hello SOA. | @stephanieoverbyhttp://pub.vitrue.com/NJJO SOA CommunityBPM Standard Edition - to start your BPM project http://wp.me/p10C8u-qj Please feel free to send us your news! And add your blog to our SOA blog wiki. Back to top OVERVIEW OF SOA DIAGNOSTICS IN 11.1.1.6 What tools are available for diagnosing SOA Suite issues? There are a variety of tools available to help you and Support diagnose SOA Suite issues in 11g but it can be confusing as to which tool is appropriate for a particular situation and what their relationships are. This blog post will introduce the various tools and attempt to clarify what each is for and how they are related. Let's first list the tools we'll be addressing: RDA: Remote Diagnostic Agent DFW: Diagnostic Framework Selective Tracing DMS: Dynamic Monitoring Service ODL: Oracle Diagnostic Logging ADR: Automatic Diagnostics Repository ADRCI: Automatic Diagnostics Repository Command Interpreter WLDF: WebLogic Diagnostic Framework This overview is not mean to be a comprehensive guide on using all of these tools, however, extensive reference materials are included that will provide many more details on their execution. Another point to note is that all of these tools are applicable for Fusion Middleware as a whole but specific products may or may not have implemented features to leverage them. A couple of the tools have a WebLogic Scripting Tool or 'WLST' interface. WLST is a command interface for executing pre-built functions and custom scripts against a domain. A detailed WLST tutorial is beyond the scope of this post but you can find general information here. There are more specific resources in the below sections.In this post when we refer to 'Enterprise Manager' or 'EM' we are referring to Enterprise Manager Fusion Middleware Control. read the full blog post here. Read more on Oracle and post your comment here. Back to top BUSINESS DRIVEN DEVELOPMENT (BDD) DEMO NOW AVAILABLE! For access to the Oracle demo systems please visit OPN and talk to your Partner Expert DSS is pleased to announce the availability of the demo “Business Driven Development“. This innovative demonstration uses a case-study approach to show business users how they can easily streamline their Business Processes - delivering greater efficiency, agility, visibility and collaboration with Oracle BPM and WebCenter. The BDD demonstration uses a case study-based approach to highlight a business problem at a fictional company, Avitek Corporation, and uses Oracle BPM and Oracle WebCenter to solve the business problem. This holistic approach has specifically been used to appeal to a non-technical business analyst user. This demo is NOT focused on product features, but aims to guide users through a complete BPM lifecycle. The scenario is based on improving a simple order process (scenario details are in the demo script). Avitek Corporation is sufferinng from a manual email-driven ordering process. Sales reps don’t know where the customer orders are stuck (no visibility) and finance users are unable to manually approve every order (no automation). There are several areas where this process can be improved with Business Process Management technology. This demo shows how improving following areas will ignificantly help resolve the business problems Avitek Corporation is facing. Areas for improvement include: Utilizing BPM for process management, rather than an unregulated, email-based process. Utilizing automated services, rather than requiring a human to key into a system. For example, Finance checking the customer’s credit rating is something that could be automated. Centralizing business rules that can be integrated into a business process, rather than requiring a human to process them. For example, Finance must determine when orders can be automatically approved. Provide insight and visibility into the process. For example, Sales Rep needs to know the status of their customer’s orders. The BDD Demo uses the following products. Oracle BPM Suite 11g PS4FP Oracle WebCenter 11g PS4FP (for Process Spaces) Oracle Business Activity Monitoring 11g Oracle Database 11g Back to top SOA LIFECYCLE MANAGEMENT For access to the Oracle demo systems please visit OPN and talk to your Partner Expert We are pleased to announce the availability of the SOA Management demo that showcases some of the key provisioning and lifecycle management capabilities of SOA Management Pack Enterprise Edition (EE). This demo specifically focuses on some of the lifecycle management solutions for Oracle SOA Suite and Oracle Service Bus (OSB). Demo Highlights The demo showcases the following capabilities. Provisioning of SOA Composites Provisioning of OSB Projects Provision SOA and OSB artifacts in a future maintenance window Back to top ORACLE FUSION APPLICATIONS DESIGN PATTERNS The Oracle Fusion Applications user experience design patterns are published! These new, reusable usability solutions and best-practices, which will join the Oracle dashboard patterns and guidelines that are already available online, are used by Oracle to artfully bring to life a new standard in the user experience, or UX, of enterprise applications. Now, the Oracle applications development community can benefit from the science behind the Oracle Fusion Applications user experience, too. These Oracle Fusion Applications UX Design Patterns, or blueprints, enable Oracle applications developers and system implementers everywhere to leverage professional usability insight when: tailoring an Oracle Fusion application, creating coexistence solutions that existing users will be delighted with, thus enabling graceful user transitions to Oracle Fusion Applications down the road, or designing exciting, new, highly usable applications in the cloud or on-premise. Based on the Oracle Application Development Framework (ADF) components, the Oracle Fusion Applications patterns and guidelines are proven with real users and in the Applications UX usability labs, so you can get right to work coding productivity-enhancing designs that provide an advantage for your entire business. What’s the best way to get started? We’ve made that easy, too. The Design Filter Tool (DeFT) selects the best pattern for your user type and task. Simply adapt your selection for your own task flow and content, and you’re on your way to a really great applications user experience. More Oracle applications design patterns and training are coming your way in the future. To provide feedback on the sets that are currently available, let me know in the comments! Read more on Fusionapps and post your comment here. Back to top UPDATED ORACLE MATERIAL Integrated SOA Gateway Documentation - Implementation Guide | Developer’s Guide Webcast Series: Oracle’s SOA and Oracle Business Process Management Solutions (Choice Hotels, Eaton, Farmers Insurance) BAM design pointers By Kavitha Srinivasan Seeking Oracle Fusion Middleware Go Live StoriesOracle Fusion Middleware product management is looking for recent go live stories to share with the Oracle sales team, sales consulting, product management and other internal groups. Customer contact details may remain anonymous. Your successful implementation will be featured in a quarterly report. The chance to present on an internal webcast is also available. Contact Maria Forney ([email protected]) if you have a noteworthy implementation success story. This is a good opportunity for partners interested in showcasing Oracle Fusion Middleware implementations, and gaining more exposure within Oracle. Performance tuning resources. All in one: docs, blogs, WPs, ppts: http://bit.ly/soa_resources Back to top HAVE YOU MISSED OUR LAST SOA PARTNER COMMUNITY WEBCASTS? UPK Webcast Business Driven Application Management & BPM11g & Application Grid & GoldenGate & Fusion Middleware Pricing & OC4J to WebLogic & Next Generation SOA & Fusion Middleware in Utility & Fusion Middleware in Communications & Fusion Middleware in Public Services & Fusion Middleware in Financial Services Please check your local OPN trainings calendar for additional training dates and locations. Back to top SOA PARTNER COMMUNITY CALENDAR On-Demand Trainings Event Name Language Type SOA Virtual Developers Day English Tech In-Class Trainings Date Event name Location / Country Contact person Type 09-13.07.2012 BPM Suite 11g advanced training by David Read Lisbon, Portugal Jürgen Kress Tech 09-13.07.2012 ADF 11g advanced training by Grant Ronald and Frank Nimphius Lisbon, Portugal Jürgen Kress Tech 09-13.07.2012 WebCenter Portal advanced training by Stefan Krantz and Angelo Santagata Lisbon, Portugal Jürgen Kress Tech 10.07.2012 Fusion Middleware Virtual Developer Day Online OTN Tech 10- 12.07.2012 WebLogic 12c training by Cosmin Tudor Lisbon, Portugal Jürgen Kress Tech 16-18.07.2012 SOA Suite 11g advanced training by Niall Commiskey Munich, Germany Jürgen Kress Tech 16-18.07.2012 ADF for BPM Suite 11g advanced training by David Read Munich, Germany Jürgen Kress Tech 16-18.07.2012 WebCenter Sites 11g advanced training by Product Management Munich, Germany Jürgen Kress Tech 17-20.07.2012 Oracle BPM 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 23-26.07.2012 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 29-31.08.2012 Oracle BPM 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 02-05.10.2012 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 15-18.10.2012 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 28-30.11.2012 Oracle AIA 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 11-14.12.2012 Oracle BPM 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 20-22.2.2013 Oracle AIA 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 14-17.1.2013 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 15-18.3.2013 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech Please check your local OPN Training Calendar for additional training and locations here. Back to top SOASCHOOL.COM - SOA CERTIFIED PROFESSIONAL(SOACP) PROGRAM The SOASchool.com - SOA Certified Professional (SOACP) program is dedicated to excellence in the field of SOA and service-oriented computing. Through a series of seasoned course modules and exams, IT professionals have the opportunity to obtain a number of different certifications to recognize their accomplishment of gaining "project ready" SOA proficiency. This comprehensive and strictly vendor-neutral program was developed in cooperation with best-selling SOA author Thomas Erl and several major SOA organizations and academic institutions. Through the involvement of the SOA Education Committee, course contents and certification requirements are constantly reviewed and revised to stay current with developments in the service-oriented computing industry. The program is currently comprised of 12 course modules and 5 certifications and is expanding to 18 course modules and 8 certifications throughout 2009. For more information, visit www.soaschool.com and www.soacp.com. Blog Twitter LinkedIn Mix Forum Wiki Back to top YOUR CONTENT ON THE NEWSLETTER AND ON THE SOA COMMUNITY PORTAL Publishing Your StoriesWe would like to invite our partners to publish information in the newsletter or on our SOA Community portal. Especially we are looking for your real life experience with our SOA technology. Please send your documents to Jürgen Kress. We look forward to getting your suggestions! Back to top SOA DISCUSSION FORUM BECOMES INTERACTIVE AT THE SOA COMMUNITY! Do you want to chat to experts, including partners and Oracle SOA Product Development? Do you want to get the latest information about our SOA solutions and events?Attend our private online SOA Discussion Forum at OTN. Please send your OTN forums user name to Brigitte Felisaz. You must be a registered user to access the SOA Discussion Forum. Back to top INVITE YOUR COLLEAGUES TO JOIN THE SOA COMMUNITY Please feel free to invite your colleagues to join the SOA Community and to participate in the SOA Assessment tests. For registration please login the Oracle PartnerNetwork and go to: www.oracle.com/goto/emea/soa For any questions on the above or concerning SOA and Oracle in general please contact the Oracle EMEA Alliances & Channels SOA Team. Best regardsOracle EMEA SOA TeamJürgen Kress Jürgen KressSOA Partner Adoption EMEATel. +49 89 1430 1479E-Mail: [email protected]

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• Help required in adding new methods, properties into existing classes dynamically

  - by Bepenfriends

  Hi All, I am not sure whether it is possible to achieve this kind of implementation in Dot Net. Below are the information Currently we are on an application which is done in COM+, ASP, XSL, XML technologies. It is a multi tier architecture application in which COM+ acts as the BAL. The execution steps for any CRUD operation will be defined using a seperate UI which uses XML to store the information. BAL reads the XML and understands the execution steps which are defined and executes corresponding methods in DLL. Much like EDM we have our custom model (using XML) which determines which property of object is searchable, retrievable etc. Based on this information BAL constructs queries and calls procedures to get the data. In the current application both BAL and DAL are heavily customizable without doing any code change. the results will be transmitted to presentation layer in XML format which constructs the UI based on the data recieved. Now I am creating a migration project which deals with employee information. It is also going to follow the N Tier architecture in which the presentation layer communicates with BAL which connects to DAL to return the Data. Here is the problem, In our existing version we are handling every information as XML in its native form (no converstion of object etc), but in the migration project, Team is really interested in utilizing the OOP model of development where every information which is sent from BAL need to be converted to objects of its respective types (example employeeCollection, Address Collection etc). If we have the static number of data returned from BAL we can have a class which contains those nodes as properties and we can access the same. But in our case the data returned from our BAL need to be customized. How can we handle the customization in presentation layer which is converting the result to an Object. Below is an example of the XML returned <employees> <employee> <firstName>Employee 1 First Name</firstName> <lastName>Employee 1 Last Name</lastName> <addresses> <address> <addressType>1</addressType> <StreetName>Street name1</StreetName> <RegionName>Region name</RegionName> <address> <address> <addressType>2</addressType> <StreetName>Street name2</StreetName> <RegionName>Region name</RegionName> <address> <address> <addressType>3</addressType> <StreetName>Street name3</StreetName> <RegionName>Region name</RegionName> <address> <addresses> </employee> <employee> <firstName>Employee 2 First Name</firstName> <lastName>Employee 2 Last Name</lastName> <addresses> <address> <addressType>1</addressType> <StreetName>Street name1</StreetName> <RegionName>Region name</RegionName> <address> <address> <addressType>2</addressType> <StreetName>Street name2</StreetName> <RegionName>Region name</RegionName> <address> <addresses> </employee> </employees> If these are the only columns then i can write a class which is like public class Address{ public int AddressType {get;set;}; public string StreetName {get;set;}; public string RegionName {get;set;}; } public class Employee{ public string FirstName {get; set;} public string LastName {get; set;} public string AddressCollection {get; set;} } public class EmployeeCollection : List<Employee>{ public bool Add (Employee Data){ .... } } public class AddressCollection : List<Address>{ public bool Add (Address Data){ .... } } This class will be provided to customers and consultants as DLLs. We will not provide the source code for the same. Now when the consultants or customers does customization(example adding country to address and adding passport information object with employee object) they must be able to access those properties in these classes, but without source code they will not be able to do those modifications.which makes the application useless. Is there is any way to acomplish this in DotNet. I thought of using Anonymous classes but, the problem with Anonymous classes are we can not have methods in it. I am not sure how can i fit the collection objects (which will be inturn an anonymous class) Not sure about datagrid / user control binding etc. I also thought of using CODEDom to create classes runtime but not sure about the meory, performance issues. also the classes must be created only once and must use the same till there is another change. Kindly help me out in this problem. Any kind of help meterial/ cryptic code/ links will be helpful.

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• Netflix, jQuery, JSONP, and OData

  - by Stephen Walther

  At the last MIX conference, Netflix announced that they are exposing their catalog of movie information using the OData protocol. This is great news! This means that you can take advantage of all of the advanced OData querying features against a live database of Netflix movies. In this blog entry, I’ll demonstrate how you can use Netflix, jQuery, JSONP, and OData to create a simple movie lookup form. The form enables you to enter a movie title, or part of a movie title, and display a list of matching movies. For example, Figure 1 illustrates the movies displayed when you enter the value robot into the lookup form.   Using the Netflix OData Catalog API You can learn about the Netflix OData Catalog API at the following website: http://developer.netflix.com/docs/oData_Catalog The nice thing about this website is that it provides plenty of samples. It also has a good general reference for OData. For example, the website includes a list of OData filter operators and functions. The Netflix Catalog API exposes 4 top-level resources: Titles – A database of Movie information including interesting movie properties such as synopsis, BoxArt, and Cast. People – A database of people information including interesting information such as Awards, TitlesDirected, and TitlesActedIn. Languages – Enables you to get title information in different languages. Genres – Enables you to get title information for specific movie genres. OData is REST based. This means that you can perform queries by putting together the right URL. For example, if you want to get a list of the movies that were released after 2010 and that had an average rating greater than 4 then you can enter the following URL in the address bar of your browser: http://odata.netflix.com/Catalog/Titles?$filter=ReleaseYear gt 2010&AverageRating gt 4 Entering this URL returns the movies in Figure 2. Creating the Movie Lookup Form The complete code for the Movie Lookup form is contained in Listing 1. Listing 1 – MovieLookup.htm <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <title>Netflix with jQuery</title> <style type="text/css"> #movieTemplateContainer div { width:400px; padding: 10px; margin: 10px; border: black solid 1px; } </style> <script src="http://ajax.microsoft.com/ajax/jquery/jquery-1.4.2.js" type="text/javascript"></script> <script src="App_Scripts/Microtemplates.js" type="text/javascript"></script> </head> <body> <label>Search Movies:</label> <input id="movieName" size="50" /> <button id="btnLookup">Lookup</button> <div id="movieTemplateContainer"></div> <script id="movieTemplate" type="text/html"> <div> <img src="<%=BoxArtSmallUrl %>" /> <strong><%=Name%></strong> <p> <%=Synopsis %> </p> </div> </script> <script type="text/javascript"> $("#btnLookup").click(function () { // Build OData query var movieName = $("#movieName").val(); var query = "http://odata.netflix.com/Catalog" // netflix base url + "/Titles" // top-level resource + "?$filter=substringof('" + escape(movieName) + "',Name)" // filter by movie name + "&$callback=callback" // jsonp request + "&$format=json"; // json request // Make JSONP call to Netflix $.ajax({ dataType: "jsonp", url: query, jsonpCallback: "callback", success: callback }); }); function callback(result) { // unwrap result var movies = result["d"]["results"]; // show movies in template var showMovie = tmpl("movieTemplate"); var html = ""; for (var i = 0; i < movies.length; i++) { // flatten movie movies[i].BoxArtSmallUrl = movies[i].BoxArt.SmallUrl; // render with template html += showMovie(movies[i]); } $("#movieTemplateContainer").html(html); } </script> </body> </html> The HTML page in Listing 1 includes two JavaScript libraries: <script src="http://ajax.microsoft.com/ajax/jquery/jquery-1.4.2.js" type="text/javascript"></script> <script src="App_Scripts/Microtemplates.js" type="text/javascript"></script> The first script tag retrieves jQuery from the Microsoft Ajax CDN. You can learn more about the Microsoft Ajax CDN by visiting the following website: http://www.asp.net/ajaxLibrary/cdn.ashx The second script tag is used to reference Resig’s micro-templating library. Because I want to use a template to display each movie, I need this library: http://ejohn.org/blog/javascript-micro-templating/ When you enter a value into the Search Movies input field and click the button, the following JavaScript code is executed: // Build OData query var movieName = $("#movieName").val(); var query = "http://odata.netflix.com/Catalog" // netflix base url + "/Titles" // top-level resource + "?$filter=substringof('" + escape(movieName) + "',Name)" // filter by movie name + "&$callback=callback" // jsonp request + "&$format=json"; // json request // Make JSONP call to Netflix $.ajax({ dataType: "jsonp", url: query, jsonpCallback: "callback", success: callback }); This code Is used to build a query that will be executed against the Netflix Catalog API. For example, if you enter the search phrase King Kong then the following URL is created: http://odata.netflix.com/Catalog/Titles?$filter=substringof(‘King%20Kong’,Name)&$callback=callback&$format=json This query includes the following parameters: $filter – You assign a filter expression to this parameter to filter the movie results. $callback – You assign the name of a JavaScript callback method to this parameter. OData calls this method to return the movie results. $format – you assign either the value json or xml to this parameter to specify how the format of the movie results. Notice that all of the OData parameters -- $filter, $callback, $format -- start with a dollar sign $. The Movie Lookup form uses JSONP to retrieve data across the Internet. Because WCF Data Services supports JSONP, and Netflix uses WCF Data Services to expose movies using the OData protocol, you can use JSONP when interacting with the Netflix Catalog API. To learn more about using JSONP with OData, see Pablo Castro’s blog: http://blogs.msdn.com/pablo/archive/2009/02/25/adding-support-for-jsonp-and-url-controlled-format-to-ado-net-data-services.aspx The actual JSONP call is performed by calling the $.ajax() method. When this call successfully completes, the JavaScript callback() method is called. The callback() method looks like this: function callback(result) { // unwrap result var movies = result["d"]["results"]; // show movies in template var showMovie = tmpl("movieTemplate"); var html = ""; for (var i = 0; i < movies.length; i++) { // flatten movie movies[i].BoxArtSmallUrl = movies[i].BoxArt.SmallUrl; // render with template html += showMovie(movies[i]); } $("#movieTemplateContainer").html(html); } The movie results from Netflix are passed to the callback method. The callback method takes advantage of Resig’s micro-templating library to display each of the movie results. A template used to display each movie is passed to the tmpl() method. The movie template looks like this: <script id="movieTemplate" type="text/html"> <div> <img src="<%=BoxArtSmallUrl %>" /> <strong><%=Name%></strong> <p> <%=Synopsis %> </p> </div> </script>   This template looks like a server-side ASP.NET template. However, the template is rendered in the client (browser) instead of the server. Summary The goal of this blog entry was to demonstrate how well jQuery works with OData. We managed to use a number of interesting open-source libraries and open protocols while building the Movie Lookup form including jQuery, JSONP, JSON, and OData.

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• Buy iPhone 4 Without Contract: $599 (AT&T) and $699 (Verizon)

  - by Gopinath

  Purchasing iPhone without a contract is a good option when you are planning to gift it to someone or going to use it outside US. Both AT&T and Verizon lets you iPhone 4 without a contract but this information is buried deep under blurred text in FAQs and agreements.  Here is the pricing information of AT&T and Verizon iPhone 4 without contract AT&T iPhone 4 16 GB without contract – $599.99 AT&T iPhone 4 32 GB without contract – $699.99 Verizon iPhone 4 16 GB without contract – $649.99 Verizon iPhone 4 32 GB without contract – $749.99 This information is seen on the bottom of Apple’s iPhone purchase page and on Verizon’s frequently asked questions about the iPhone 4 page. Screenshots embedded below I live in India and I’m happy to know the price at which  I can buy an authentic iPhone 4 without contract . Now I can ask my friends to gift an iPhone 4 for me iphone cc image credit: flickr/williamhook This article titled,Buy iPhone 4 Without Contract: $599 (AT&T) and $699 (Verizon), was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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• AutoVue Integrates with Primavera P6

  - by celine.beck

  Oracle's Primavera P6 Enterprise Project Portfolio Management is an integrated project portfolio management (PPM) application that helps select the right strategic mix of projects, balance resource capacity, manage project risk and complete projects on time and within budget. AutoVue 19.3 and later versions (release 20.0) now integrate out of the box with the Web version of Oracle Primavera P6 release 7. The integration between the two products, which was announced during Oracle Open World 2009, provides project teams with ready access to any project documents directly from within the context of P6 in support for project scope definition and project planning and execution. You can learn more about the integration between AutoVue and Primavera P6 by: Listening to the Oracle Appcast entitled Enhance Primavera Project Document Collaboration with AutoVue Enterprise Visualization Watching an Oracle Webcast about how to improve project success with document visualization and collaboration Watching a recorded demo of the integrated solution Teams involved in complex projects like construction or plant shutdown activities are highly interdependent: the decisions of one affecting the actions of many others. This coupled with increasing project complexity, a vast array of players and heavy engineering and document-intensive workflows makes it more challenging to complete jobs on time and within budget. Organizations need complete visibility into project information, as well as robust project planning, risk analysis and resource balancing capabilities similar to those featured in Primavera P6 ; they also need to make sure that all project stakeholders, even those who neither understand engineering drawings nor are interested in engineering details that go beyond their specific needs, have ready access to technically advanced project information. This is exactly what the integration between AutoVue and Primavera delivers: ready access to any project information attached to Primavera projects, tasks or activities via AutoVue. There is no need for users to waste time searching for project-related documents or disrupting engineers for printouts, users have all the context they need to make sound decisions right from within Primavera P6 with a single click of a button. We are very excited about this new integration. If you are using Primavera and / or Primavera tied with AutoVue, we would be interested in getting your feedback on this integration! Please do not hesitate to post your comments / reactions on the blog!

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• Oracle VM and JRockit Virtual Edition: Oracle Introduces Java Virtualization Solution for Oracle(R)

  - by adam.hawley

  Since the beginning, we've been talking to customers about how our approach to virtualization is different and more powerful than any other company because Oracle has the "full-stack" of software (and even hardware these days!) to work with to create more comprehensive, more powerful solutions. Having the virtualization layer, two enterprise class operating systems in Solaris and Enterprise Linux, and the leading enterprise software in nearly every layer of the data center stack, allows us to not just do virtualization for virtualization's sake but rather to provide complete virtualization solutions focused on making enterprise software easier to deploy, easier to manage, and easier to support through integration up and down the stack. Today, we announced the availability of a significant demonstration of that capability by announcing a WebLogic Suite option that permits the Oracle WebLogic Server 11g to run on a Java JVM (JRockit Virtual Edition) that itself runs directly on the Oracle VM Server for x86 / x64 without needing any operating system. Why would you want that? Better performance and better consolidation density, not to mention great security due to a lower "attack surface area". Oracle also announced the Oracle Virtual Assembly Builder product. Oracle Virtual Assembly Builder provides a framework for automatically capturing the configuration of existing software components and packaging them as self-contained building blocks known as appliances. So you know that complex application you've tweaked on your physical servers (or on other virtual environments for that matter)?  Virtual Assembly Builder will allow the automated collection of all the configuration data for the various application components that make up that multi-tier application and then use the information to create and package each component as a virtual machine so that the application can be deployed in your Oracle VM virtualization environment quickly and easily and just as it was configured it in your original environment. A slick, drag-and-drop GUI also serves as a powerful, intuitive interface for viewing and editing your assembly as needed.No one else can do complete virtualization solutions the way Oracle can and I think these offerings show what's possible when you have the right resources for elegantly solving the larger problems in the data center rather than just having to make-do with tools that are only operating at one layer of the stack. For more information, read the press release including the links to more information on various Oracle websites.

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• Oracle Desktop Virtualization at HIMSS 2011

  - by chris.kawalek(at)oracle.com

  The HIMSS Conference is an extremely important industry trade show put on by The Healthcare Information and Management Systems Society. It's being held in Florida starting this Sunday, February 20th. Their slogan, "Linking people, potential, and progress" could be true of Oracle desktop virtualization as well! The Oracle desktop virtualization group has worked very closely with the Oracle healthcare business unit to have a large presence at this show, and I wanted to tell you a bit about what we're doing: - All Oracle demos are being done on Sun Ray Clients That's right, every demo pod in the large Oracle booth will have a Sun Ray Client with each demo tied to a smart card. Too many people at your demo station? Pop your card out and go to a different one. We'll also be demoing Oracle desktop virtualization at a dedicated demo station, too. This is great stuff! Find Oracle at booth #1651 Oracle's page about HIMSS - Focus Group - Caregiver Mobility with Oracle Sun Ray Clients and Desktop Virtualization Feb 22, 3:15-4:15 PM This focus group will be for customers interested in Oracle desktop virtualization. It's invitation only, but you can comment on this blog post and we can give you info on how to attend (your comment won't be made public). - Solution Session - Fast, Secure, Workflow Optimized: Inexpensive Access to Care Information is Possible Inside and Outside of the Hospital Feb 23, 4:15 PM Booth #685, Wireless and Mobility Theatre Oracle's Adam Workman will cover caregiver mobility and the benefits of Oracle desktop virtualization to healthcare organizations. - New healthcare solutions page on oracle.com We've created a page dedicated to content involving desktop virtualization and healthcare. This will be your onestop shop if looking for desktop virtualization and healthcare information. - New desktop virtualization and healthcare solution data sheet This document outlines how we define "Caregiver Mobility" and how Oracle products are used to facilitate quicker, more secure access to patient data. We'll have some more updates from the show next week. It looks like its going to be an exciting event! -Chris

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• How can I resolve gstreamer dependencies in Ubuntu

  - by michael

  Hi, Can you please tell me how can I resolve these dependencies on ubuntu: checking for GSTREAMER... configure: error: Package requirements (gstreamer-0.10 >= 0.10 gstreamer-app-0.10 gstreamer-base-0.10 gstreamer-pbutils-0.10 gstreamer-plugins-base-0.10 >= 0.10.25 gstreamer-video-0.10) were not met: No package 'gstreamer-app-0.10' found No package 'gstreamer-pbutils-0.10' found No package 'gstreamer-plugins-base-0.10' found No package 'gstreamer-video-0.10' found I have tried: $ sudo apt-get install *gstreamer-video* Reading package lists... Done Building dependency tree Reading state information... Done E: Regex compilation error - Invalid preceding regular expression $ sudo apt-get install *gstreamer-app* Reading package lists... Done Building dependency tree Reading state information... Done E: Regex compilation error - Invalid preceding regular expression $ sudo apt-get install *gstreamer-base* Reading package lists... Done Building dependency tree Reading state information... Done E: Regex compilation error - Invalid preceding regular expression

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• Run WordPress & Other Web Apps with Windows Web Platform

  - by Matthew Guay

  Would you like to run WordPress or other web apps on your PC so you can easily test and design websites?  Here we’ll look at how you can get the latest web apps on your computer in only a few quick steps. Many web apps today, such as WordPress, MediaWiki, and more, are open source and can be run for free from any computer with even a simple local web server.  They are often very difficult to install on your computer, since they require a number of dependencies such as PHP and MySQL.  Microsoft has worked to make this easier, releasing the Windows Web Platform Installer.  This lets you install many popular web apps and free tools in Windows with only a few clicks. Here we’re going to look at how to install WordPress and the free Visual Web Developer 2010 Express to edit web code with the Web Platform Installer.  But, if you’d rather install a different web app or tool, feel free to choose those as the installations are generally similar. Getting Started Head over to Microsoft’s Web development site and download the Web Platform Installer (link below).  This will download very quick, as it is just a small loader.  When you run this loader, it will download the Web Platform Installer files.  The Web Platform Installer works on XP, Vista, and Windows 7, as well as the related versions of Windows Server. After a couple moments, the Web Platform Installer will open and load information about the latest web offerings.    Now you can choose what you want to install.  You can quickly select the recommended products for several categories such as Web Server, Database, and more. Alternately, click Customize under the category and select exactly what you want to install.  Note that items already installed on your computer will be grayed out. We wanted to install Visual Web Developer 2010 Express, so select Customize under Tools, and select Visual Web Developer 2010 Express. Or, for more preset choices, select Options on the bottom of the window. You can choose to add Multimedia, Developer, and Enterprise tools to the lists, or add a new preset list from a feed. Choose Specific Web apps to Install We wanted to install WordPress, so instead of choosing a preset, select the Web Applications tab on the left.  Now you can choose from a variety of apps based on category, or you can view them all together in an A to Z, Most Popular, or Highest Rating list. Click the checkbox beside the app you want to install to select it, or click the “i” for more information. Here’s the More Information pane for WordPress.  If you’re ready to install it, click the checkbox. Now you can go back and add more web apps or tools to the install list if you like.  The Web Platform Installer will automatically find and select prerequisite apps such as MySQL, so you won’t need to worry about finding them. Once you’ve selected everything you want to install, click the Install button on the bottom of the window. The Web Platform Installer will now show you everything that’s selected, including components that it automatically selected.  Notice we only chose to install WordPress and Visual Web Developer 2010 Express, but it also has selected MySQL and PHP automatically.  Click I Accept to proceed. Enter an administrator password for MySQL before the setup begins. Now the Web Platform Installer will take over, automatically downloading, installing, and configuring all of your web apps.  It will also activate optional Windows components that may be needed on your computer.  This may take several minutes, depending on the components you selected and your internet speed.   Setting up Your Test Site Once the installation is finished, you’ll be asked to enter some information about your site.  You can simply accept the defaults or enter your own choices, and then click Continue. Now you’ll need to enter some information for your web apps.  When installing WordPress, you’ll need to choose a database and enter administrative usernames and passwords.  You may also be asked to enter extra information for additional security, but for a local-only test site this isn’t necessary.  Click Continue when you’re finished. You’ll need to wait a few more moments as it complete the setup of your web apps.  The good thing is, once it’s finished, they’ll be ready to go with only minimal configuration. And you’re finished!  The installer will let you know everything it installed, and if there were any problems.  In our test, Visual Web Developer 2010 Express failed to install successfully.  Often the problems may be with the download, so click Finish and then reselect the apps that didn’t install and run the installer again. Now you’re ready to run WordPress from your PC.  Click the Launch WordPress link or enter http://localhost:80/wordpress in your browser to get started. You’ll only have a little more setup to do on WordPress to get it running.  Once you’ve opened your WordPress page in your browser, enter a name for your blog and your email address, and click Install WordPress.   After a few seconds, you should see a Success! page with your username and a temporary password.  Copy the password, and then click Log In. Enter admin as the Username and paste the random generated password, and click Log In. WordPress will remind you to change the default password.  Click the Yes, Take me to my profile page link to do this. Enter something easier for you to remember, and click Update Profile. Now you’re ready to enjoy your new WordPress install on Windows.  You can add plugins and themes, and everything else you’d do with a normal WordPress site.  Here’s the dashboard running from localhost. And here’s the default blog running. Setting up Visual Web Developer 2010 Express As mentioned before, Visual Web Developer 2010 Express didn’t install correctly on our first try, but the second time it installed seamlessly.  Once it’s installed, launch it from your start menu as normal.  It may take a few minutes to load on the first run as it is finishing up setup. You may notice that the splash screen displayed while the program is loading says For Evaluation Purposes Only.  This is because you still need to register the program. You have 30 days to register the program, but let’s go ahead and do it to get this step out of the way.  Click Help in the menu bar, and select Register Product. Click Obtain a registration key online in the popup window. You’ll need to sign in with your Windows Live ID, and then fill out a quick form. When you’re done, copy the registration key displayed and paste it into the registration dialog in Visual Web Developer.   Now you’ve got a registered, free web development program with full standards compliance and IntelliSense to help you work smarter and faster.  And it works great with your local web apps, so you can create, tweak, and then deploy, all from your desktop with this simple installer! Install More Apps You can always run the Web Platform Installer again in the future and add more apps if you’d like.  The install adds a link to the Installer in the Start menu; just run it and repeat the steps above with your new selections. Also, from the installer, you can cleanup the setup files downloaded during the installation if you want.  Click the Options link in the bottom of the window, and then scroll down and select Delete installer cache folder. Uninstalling the apps is not as easy, unfortunately.  If you wish to uninstall the Web Platform Installer and everything you installed with it, you’ll need to uninstall each item individually.  One easy way to see what was all installed together is to sort the entries in Uninstall Programs by date.  In our case, we also installed some other applications on the same day, but it’s easier to see what was installed together. Or if you are not a fan of using Programs and Features to uninstall them, try out a program like Revo Uninstaller Pro. Conclusion Whether you’re a full-time web developer or just enjoy testing out the latest web apps, the Web Platform Installer makes it quick and easy to get your computer loaded up with the latest bits.  In fact, it’s easier to install these tools with all their dependencies than it is to install many standard boxed programs. If you’d like to take your web server anywhere you go and not have it confined to your desktop, then check out our article on how to Turn Your Flashdrive into a Portable Webserver. Link Download the Microsoft Web Platform Installer Similar Articles Productive Geek Tips Linux QuickTip: Downloading and Un-tarring in One StepQuick Tip: Set a Future Date for a Post in WordPressHow-To Geek SoftwareAdd Social Bookmarking (Digg This!) Links to your Wordpress BlogHow-To Geek Software: WordPress Comment Moderation Notifier TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 Windows Media Player Glass Icons (icons we like) How to Forecast Weather, without Gadgets Outlook Tools, one stop tweaking for any Outlook version Zoofs, find the most popular tweeted YouTube videos Video preview of new Windows Live Essentials 21 Cursor Packs for XP, Vista & 7

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• IE9 RC fixed the “Internet Explorer cannot display the webpage” error when running an ASP.NET application in Visual Studio

  - by Jon Galloway

  One of the obstacles ASP.NET developers faced in using the Internet Explorer 9 Beta was the dreaded “Internet Explorer cannot display the webpage” error when running an ASP.NET application in Visual Studio. In the bug information on Connect (issue 601047), Eric Lawrence said that the problem was due to “caused by failure to failover from IPv6 to IPv4 when the connection is local.” Robert MacLean gives some more information as what was going wrong: “The problem is Windows, especially since it assumes IPv6 is better than IPv4. Note […] that when you ping localhost you get an IPv6 address. So what appears to be happening is when IE9 tries to go to localhost it uses IPv6, and the ASP.NET Development Server is IPv4 only and so nothing loads and we get the error.” The Simple Fix - Install IE 9 RC Internet Explorer 9 RC fixes this bug, so if you had tried IE 9 Beta and stopped using it due to problems with ASP.NET development, install the RC. The Workaround in IE 9 Beta If you're stuck on IE 9 Beta for some reason, you can follow Robert's workaround, which involves a one character edit to your hosts file. I've been using it for months, and it works great. Open notepad (running as administrator) and edit the hosts file (found in %systemroot%\system32\drivers\etc) Remove the # comment character before the line starting with 127.0.0.1 Save the file - if you have problems saving, it's probably because you weren't running as administrator When you're done, your hosts file will end with the following lines (assuming you were using a default hosts file setup beforehand): # localhost name resolution is handled within DNS itself.     127.0.0.1       localhost #    ::1             localhost Note: more information on editing your hosts file here. This causes Windows to default to IPv4 when resolving localhost, which will point to 127.0.0.1, which is right where Cassini - I mean the ASP.NET Web Development Server - is waiting for it.

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• SQL SERVER – Auto Recovery File Settings in SSMS – SQL in Sixty Seconds #034 – Video

  - by pinaldave

  Every developer once in a while facing an unfortunate situation where they have not yet saved the work and their SQL Server Management Studio crashes. Well, you can minimize the loss by optimizing auto recovery settings. In this video we can see how to set the auto recovery settings. Go to SSMS >> Tools >> Options >> Environment >> AutoRecover There are two different settings: 1) Save AutoRecover Information Every Minutes This option will save the SQL Query file at certain interval. Set this option to minimum value possible to avoid loss. If you have set this value to 5, in the worst possible case, you can loose last 5 minutes of the work. 2) Keep AutoRecover Information for Days This option will preserve the AutoRecovery information for specified days. Though, I suggest in case of accident open SQL Server Management Studio right away and recover your file. Do not procrastinate this important task for future dates. Related Tips in SQL in Sixty Seconds: Manage Help Settings – CTRL + ALT + F1 SSMS 2012 Reset Keyboard Shortcuts to Default A Cool Trick – Restoring the Default SQL Server Management Studio – SSMS Color Coding SQL Server Management Studio Status Bar – SQL in Sixty Seconds #023 – Video Clear Drop Down List of Recent Connection From SQL Server Management Studio SELECT TOP Shortcut in SQL Server Management Studio (SSMS) What would you like to see in the next SQL in Sixty Seconds video? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Database, Pinal Dave, PostADay, SQL, SQL Authority, SQL in Sixty Seconds, SQL Query, SQL Scripts, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology, Video Tagged: Excel

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