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  • How TiVo is messing up customer support.

    - by James Fleming
    Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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  • 12.04 No Sound - ALC888 / Radeon 3200HD

    - by Ross
    Evening all. I have a MSI U230 netbook, MV40 processor, 4Gb RAM with integrated ATI Radeon 3200HD grahics & an ALC888 codec integrated soundcard. It has HDMI out as well. I've tried a few distro's and have been around linux for a short time. I reckon I've settled on Ubuntu 12.04 (32bit) due to it doing pretty much everything I want it to. I'm working with a fresh install right now. I recently re-installed when I was going in circles trying to solve my problem before. I install Ubuntu and it works, except for the sound. I have tried things like reinstalling Alsa, editing my asound.conf file, installing HDA Verb and a few other things. Its at the point where I need to ask for help... Some outputs: ross@ross:~$ aplay -l ** List of PLAYBACK Hardware Devices ** card 0: SB [HDA ATI SB], device 0: ALC888 Analog [ALC888 Analog] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0] Subdevices: 1/1 Subdevice #0: subdevice #0 ross@ross:~$ uname -r 3.2.0-34-generic-pae ross@ross:~$ lspci | grep VGA 01:05.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI RS780M/RS780MN [Mobility Radeon HD 3200 Graphics] ross@ross:~$ lspci | grep Audio 00:14.2 Audio device: Advanced Micro Devices [AMD] nee ATI SBx00 Azalia (Intel HDA) 01:05.1 Audio device: Advanced Micro Devices [AMD] nee ATI RS780 HDMI Audio [Radeon HD 3000-3300 Series] Added options snd-hda-intel position_fix=1 to alsa-base.conf file Unmuted all in alsamixer Can anyone suggest anything more?

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  • Apache denying requests with VirtualHosts

    - by Ross
    This is the error I get in my log: Permission denied: /home/ross/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable My VirtualHost is pretty simple: <VirtualHost 127.0.0.1> ServerName jotter.localhost DocumentRoot /home/ross/www/jotter/public DirectoryIndex index.php index.html <Directory /home/ross/www/jotter/public> AllowOverride all Order allow,deny allow from all </Directory> CustomLog /home/ross/www/jotter/logs/access.log combined ErrorLog /home/ross/www/jotter/logs/error.log LogLevel warn </VirtualHost> Any ideas why this is happening? I can't see why Apache is looking for a .htaccess there and don't know why this should stop the request. Thanks.

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  • Spawn a multi-threaded Java program from a Windows command line program, spawner won't end until spa

    - by Ross Patterson
    Short version: How can I prevent a spawned Java process in Windows from blocking the spawning process from ending? Long version: I'm trying to spawn a multi-threaded Java program (Selenium RC, not that it should matter) from a program launched from the Windows command line (NAnt's <exec> task, again, not that it should matter). I'm doing it using the Windows "start" command, and the spawned process is started and runs correctly. The spawning process receives control back and finishes (NAnt says "BUILD SUCCEEDED"), but doesn't actually exit to the command line. When the spawned process finally terminates (could be hours later), the command process returns and the command line prompt occurs. For example: <target name="start_rc"> <exec program="cmd" failonerror="false" workingdir="${ross.p5.dir}\Tools\selenium\selenium-server-1.0.1" verbose="true"> <arg value="/C"/> <arg value="start"/> <arg value="java"/> <arg value="-jar"/> <arg path="${ross.p5.dir}\Tools\selenium\selenium-server-1.0.1\selenium-server.jar"/> <arg value="-userExtensions"/> <arg path="${ross.p5.dir}\Tools\selenium\selenium-server-1.0.1\user-extensions.js"/> <arg value="-browserSideLog"/> <arg value="-log"/> <arg value="${ross.p5.dir}\artifacts\selenium.log"/> <arg value="-debug"/> </exec> </target> Produces: C :\Ross>nant start_rc NAnt 0.86 (Build 0.86.2898.0; beta1; 12/8/2007) Copyright (C) 2001-2007 Gerry Shaw http://nant.sourceforge.net Buildfile: file:///C:/Ross/ross.build Target framework: Microsoft .NET Framework 3.5 Target(s) specified: start_rc start_rc: [exec] Starting 'cmd (/C start java -jar C:\p5\Tools\selenium\selenium-server-1.0.1\selenium-server.jar -userExtensions C:\p5\Tools\selenium\selenium-server-1.0.1\user-extensions.js -browserSideLog -log C:\p5\artifacts\selenium.log -debug)' in 'C:\p5\Tools\selenium\selenium-server-1.0.1' BUILD SUCCEEDED Total time: 4.1 seconds. ... and then nothing until I close the window where Java is running, then ... C:\Ross> Obviously something is preventing the nant process from terminating, but shouldn't the Windows START command prevent that?

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  • How do I express subtle relationships in my data?

    - by Chuck H
    "A" is related to "B" and "C". How do I show that "B" and "C" might, by this context, be related as well? Example: Here are a few headlines about a recent Broadway play: 1 - David Mamet's Glengarry Glen Ross, Starring Al Pacino, Opens on Broadway 2 - Al Pacino in 'Glengarry Glen Ross': What did the critics think? 3 - Al Pacino earns lackluster reviews for Broadway turn 4 - Theater Review: Glengarry Glen Ross Is Selling Its Stars Hard 5 - Glengarry Glen Ross; Hey, Who Killed the Klieg Lights? Problem: Running a fuzzy-string match over these records will establish some relationships, but not others, even though a human reader could pick them out from context in much larger datasets. How do I find the relationship that suggests #3 is related to #4? Both of them can be easily connected to #1, but not to each other. Is there a (Googlable) name for this kind of data or structure? What kind of algorithm am I looking for? Goal: Given 1,000 headlines, a system that automatically suggests that these 5 items are all probably about the same thing. To be honest, it's been so long since I've programmed I'm at a loss how to properly articulate this problem. (I don't know what I don't know, if that makes sense). This is a personal project and I'm writing it in Python. Thanks in advance for any help, advice, and pointers!

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  • wcf http 504: Working on a mystery

    - by James Fleming
    Ok,  So you're here because you've been trying to solve the mystery of why you're getting a 504 error. If you've made it to this lonely corner of the Internet, then the advice you're getting from other bloggers isn't the answer you are after. It wasn't the answer I needed either, so once I did solve my problem, I thought I'd share the answer with you. For starters, if by some miracle, you landed here first you may not already know that the 504 error is NOT coming from IIS or Casini, that response code is coming from Fiddler. HTTP/1.1 504 Fiddler - Receive Failure Content-Type: text/html Connection: close Timestamp: 09:43:05.193 ReadResponse() failed: The server did not return a response for this request.       The take away here is Fiddler won't help you with the diagnosis and any further digging in that direction is a red herring. Assuming you've dug around a bit, you may have arrived at posts which suggest you may be getting the error because you're trying to hump too much data over the wire, and have an urgent need to employ an anti-pattern: due to a special case: http://delphimike.blogspot.com/2010/01/error-504-in-wcfnet-35.html Or perhaps you're experiencing wonky behavior using WCF-CustomIsolated Adapter on Windows Server 2008 64bit environment, in which case the rather fly MVP Dwight Goins' advice is what you need. http://dgoins.wordpress.com/2009/12/18/64bit-wcf-custom-isolated-%E2%80%93-rest-%E2%80%93-%E2%80%9C504%E2%80%9D-response/ For me, none of that was helpful. I could perform a get on a single record  http://localhost:8783/Criterion/Skip(0)/Take(1) but I couldn't get more than one record in my collection as in:  http://localhost:8783/Criterion/Skip(0)/Take(2) I didn't have a big payload, or a large number of objects (as you can see by the size of one record below) - - A-1B f5abd850-ec52-401a-8bac-bcea22c74138 .biological/legal mother This item refers to the supervisor’s evaluation of the caseworker’s ability to involve the biological/legal mother in the permanency planning process. 75d8ecb7-91df-475f-aa17-26367aeb8b21 false true Admin account 2010-01-06T17:58:24.88 1.20 764a2333-f445-4793-b54d-1c3084116daa So while I was able to retrieve one record without a hitch (thus the record above) I wasn't able to return multiple records. I confirmed I could get each record individually, (Skip(1)/Take(1))so it stood to reason the problem wasn't with the data at all, so I suspected a serialization error. The first step to resolving this was to enable WCF Tracing. Instructions on how to set it up are here: http://msdn.microsoft.com/en-us/library/ms733025.aspx. The tracing log led me to the solution. The use of type 'Application.Survey.Model.Criterion' as a get-only collection is not supported with NetDataContractSerializer.  Consider marking the type with the CollectionDataContractAttribute attribute or the SerializableAttribute attribute or adding a setter to the property. So I was wrong (but close!). The problem was a deserializing issue in trying to recreate my read only collection. http://msdn.microsoft.com/en-us/library/aa347850.aspx#Y1455 So looking at my underlying model, I saw I did have a read only collection. Adding a setter was all it took.         public virtual ICollection<string> GoverningResponses         {             get             {                 if (!string.IsNullOrEmpty(GoverningResponse))                 {                     return GoverningResponse.Split(';');                 }                 else                     return null;             }                  } Hope this helps. If it does, post a comment.

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  • Ubuntu 12.10 is reading mouse battery as a laptop battery

    - by Ross Fleming
    I have a bluetooth mouse connected to my laptop. Much to my delight (I posted the suggestion!) the mouses battery is now displayed along side the laptop's battery. Unfortunately is is named simply "battery" in the drop down and "Laptop battery" once the power statistics windows is opened. The details of this battery correctly say that the model is a Lenovo Bluetooth Mouse, but it is still displayed as a "battery" and "laptop battery". Is there anyway to change this? Edit: Plus the "Show time in menu bar" shows the mouse's remaining battery percentage as opposed to the laptop battery's remaining time.

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  • Can only connect to file server on second attempt

    - by Ross Fleming
    I have a FreeNas file server on my local network and I usually connect to it from Windows and Ubuntu computers. Ever since I have upgraded from Ubuntu 12.04 to 12.10 Ubuntu will only connect after a second attempt. By which I mean, I will browse to it via the file manager and once I click on the link in "Bookmarks" it complains that it could not connect. If I then try again it connects successfully and will keep up it's connection until the laptop is suspended or looses connection to the LAN for whatever reason. This isn't much of a problem as I don't mind having to click twice but my real problem is that this means that my scheduled backup will complain that it cannot connect to the storage device if it has not already been accessed during the current session. If there is some way to either stop the issue all together or to force the backup tool (default) to immediately have a second attempt at connecting.

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  • Macbook Pro (2011) Install of 12.10

    - by William Fleming
    I have installed Ubuntu on another partition on my macbook only to find when i boot using refit im greeted with a screen that reads Missing Operating System I have chosen to install grub on the root partition so i assume after the EFI boot-loader has done its stuff it will then load grub in the " / " partition. Any thoughts on this i couldn't find anyone with this problem. I can only assume its a problem with the GRUB install on the partition. But i have tried to reinstall it and it did not work....? Any thoughts would greatly appreciated. Bill

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  • How do I get my Lenovo T61 to connect to a wireless network?

    - by Ross Fleming
    I have a Lenovo Thinkpad T61 and the wireless works just fine so I installed Ubuntu straight away only to find that the wireless will not connect, it will see the networks but just not connect. Has anyone managed to solve this all the forums seem to relate to Ubuntu 9.04 and before. Edit:Sorry about that, I didn't realise that there were 2 models mine is the Intel Corporation PRO/Wireless 4965 AG or AGN [Kedron] Network Connection. Any help is much appreciated.

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  • SQLAuthority News – Free eBook Download – Introducing Microsoft SQL Server 2008 R2

    - by pinaldave
    Microsoft Press has published FREE eBook on the most awaiting release of SQL Server 2008 R2. The book is written by Ross Mistry and Stacia Misner. Ross is my personal friend and one of the most active book writer in SQL Server Domain. When I see his name on any book, I am sure that it will be high quality and easy to read book. The details about the book is here: Introducing Microsoft SQL Server 2008 R2, by Ross Mistry and Stacia Misner The book contains 10 chapters and 216 pages. PART I   Database Administration CHAPTER 1   SQL Server 2008 R2 Editions and Enhancements CHAPTER 2   Multi-Server Administration CHAPTER 3   Data-Tier Applications CHAPTER 4   High Availability and Virtualization Enhancements CHAPTER 5   Consolidation and Monitoring PART II   Business Intelligence Development CHAPTER 6   Scalable Data Warehousing CHAPTER 7   Master Data Services CHAPTER 8   Complex Event Processing with StreamInsight CHAPTER 9   Reporting Services Enhancements CHAPTER 10   Self-Service Analysis with PowerPivot More detail about the book is listed here. You can download the ebook in XPS format here and in PDF format here. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Business Intelligence, Pinal Dave, SQL, SQL Authority, SQL Download, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology

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  • SQL SERVER – Download Free eBook – Introducing Microsoft SQL Server 2012

    - by pinaldave
    Database Administration and Business Intelligence is indeed very key area of the SQL Server. My very good friend Ross Mistry and Stacia Misner has recently wrote book which is for SQL Server 2012. The best part of the book is it is totally FREE! Well, this book assumes that you have certain level of SQL Server Administration as well Business Intelligence understanding. So if you are absolutely beginner I suggest you read other books of Ross as well attend Pluralsight course of Stacia Misner. Personally I read this book in last 10 days and I find it very easy to read and very comprehensive as well. Part I Database Administration (by Ross Mistry) 1. SQL Server 2012 Editions and Engine Enhancements 2. High-Availability and Disaster-Recovery Enhancements 3. Performance and Scalability 4. Security Enhancements 5. Programmability and Beyond-Relational Enhancements Part II Business Intelligence Development (by Stacia Misner) 6. Integration Services 7. Data Quality Services 8. Master Data Services 9. Analysis Services and PowerPivot 10. Reporting Services Here are various versions of the eBook. PDF ePub Mobi Amazon Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Database, PostADay, SQL, SQL Authority, SQL Download, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • How can I create an external SSL wrapper/tunnel page for an insecure webpage behind a firewall?

    - by Ross Rogers
    I have an security cam with a built-in webpage inside my home network. That camera is using basic HTTP authentication instead of SSL. I want to be able to access the camera's webpage from outside my network, but I don't want to open an unencrypted video stream to the outside world. Right now, I'm doing some cumbersome ssh tunneling where I bounce off an ssh server like: ssh -N -L 9090:CAMERA_IP:80 [email protected] and then I connect to my web page like: http://localhost:9090 But this is a pain. Now, gentle reader, I beseech you to tell me how I can use linux (Ubuntu) to get a fully encrypted SSL connection to my internal web page without the hassle of creating an ssh tunnel each time. I believe I can use stunnel, but I'm not sure of the command.

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  • bitmap data as movie clip

    - by Ross
    Hi, I import my images with imageLoader.contentLoaderInfo.addEventListener(Event.COMPLETE, onComplete); imageLoader.load(imageRequest); and then try and cast as a movieclip: var newImage:MovieClip = imageLoader.content as MovieClip; addChild(newImage); i keep getting errors, is this possible? Thanks, Ross

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  • Calling methods or functions with Jquery

    - by Ross
    So I can call a php page using jquery $.ajax({ type: "GET", url: "refresh_news_image.php", data: "name=" + name, success: function(html) { alert(html) $('div.imageHolder').html(html); } }); However this getting a bit messy, I have a few .php files that only really preform very simple tasks. If I want to call a method $images-refresh_image(); is this possible. Failing that I could just create a big file with lots of functions in it? Thanks, Ross

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  • How to convert between Enums where values share the same names ?

    - by Ross Watson
    Hi, if I want to convert between two Enum types, the values of which, I hope, have the same names, is there a neat way, or do I have to do it like this...? enum colours_a { red, blue, green } enum colours_b { yellow, red, blue, green } static void Main(string[] args) { colours_a a = colours_a.red; colours_b b; //b = a; b = (colours_b)Enum.Parse(typeof(colours_b), a.ToString()); } Thanks, Ross

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  • Memory layout of executable

    - by Ross
    Hi all, When loading an executable then segments like the code, data, bss and so on need to be placed in memory. I am just wondering, if someone could tell me where on a standard x86 for example the libc library is placed. Is that at the top or bottom of memory. My guess is at the bottom, close to the application code, ie., that would look something like this here: --------- 0x1000 Stack | V ^ | Heap ---------- Data + BSS ---------- App Code ---------- libc ---------- 0x0000 Thanks a lot, Ross

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  • Most effective way to draw 4 lines on a screen?

    - by Ross
    basic question, but I'm unsure: I want to draw 4 short lines 1px lines on a view. What is the best way to approach this task? Options:- Load an image of the line, can create 4 UIImageViews with it. Create my own subclass of a UIView that draws a line in the draw rect method. Draw elsewhere on another view, another UIImageView that has an UIImage inside it (is this possible?) Another way? Thanks Ross

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  • VMware ARP/Mac Networking

    - by Ross Wilson
    Hi Guys, I am very interested in how VMware networking works. I have scoured the VMware website and read their data sheets, this has given me some basic knowledge. I now have some questions. Lets assume that we have a physical server running the VMware hypervisor. The physical server is running a Virtual Machine. The physical box has one physical NIC. The NIC is connected to a switch, as so is a desktop client. Now, this is where my first question lies. The VM has an IP address: 192.168.1.1. How do desktop clients on the network communicate with this VM? So, the client pings 192.168.1.1. The ping packet is sent to the switch. The switch checks its MAC address table and sees that 192.168.1.1 is associated with the MAC address of the physical NIC. Correct? I then assume that the ping packet is sent to the server's physical NIC, where the hypervisor routes the packet to the VM thats using 192.168.1.1? Please could you give me a run down as to how VM networking works? Many thanks, Ross

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  • SQLAuthority News Free eBook Download Introducing Microsoft SQL Server 2008 R2

    Microsoft Press has published FREE eBook on the most awaiting release of SQL Server 2008 R2. The book is written by Ross Mistry and Stacia Misner. Ross is my personal friend and one of the most active book writer in SQL Server Domain. When I see his name on any book, I am sure that [...]...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Ubuntu Server UFW NAT Issues

    - by William Fleming
    *nat :POSTROUTING ACCEPT [0:0] -A POSTROUTING -s 10.8.0.0/24 -o eth0 -j MASQUERADE -A ufw-before-input -i tun0 -j ACCEPT -A ufw-before-output -i tun0 -j ACCEPT -A ufw-before-forward -s 10.8.0.0/24 -j ACCEPT -A ufw-before-forward -d 10.8.0.0/24 -j ACCEPT This input into my before.rules file stops me being able to ping the outside world. Before its fine i can ping google.co.uk after cant get out. Is there something wrong in my syntax here or what is the issue...? Im just trying to NAT my VPN so i can get internet access. Any thoughts would be greatly appreciated. Thanks William

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  • dynamic insert php mysql and preformance

    - by Ross
    I have a folder/array of images, it may be 1, maximum of 12. What I need to do is dynamically add them so the images are added to an images table. At the moment I have $directory = "portfolio_images/$id/Thumbs/"; $images = glob("" . $directory . "*.jpg"); for ( $i= 0; $i <= count($images); $i += 1) { mysql_query("INSERT INTO project_images (image_name, project_id)VALUES ('$images[0]', '$id')") or die(mysql_error()); } this is fine but it does not feel right, how is this for performance? Is there a better way? The maximum number of images is only ever going to be 12. Thanks, Ross

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  • How do you get credentials (NetworkCredential) of currently logged in user ?

    - by Ross
    Hi, I'm writing some code to utilise a 3rd party component, and I need to supply an object which implements ICredentials when I start to use it. If I write the following... var credential = new NetworkCredential("MyUsername", "MyPassword"); ...and pass "credential", it's fine. But I would like to pass the credentials of the current user (it's a Windows service, so runs as a specified user). I have tried both of the following, but neither appear to work (or return anything): NetworkCredential credential = System.Net.CredentialCache.DefaultCredentials; NetworkCredential credential = CredentialCache.DefaultNetworkCredentials; Can anyone suggest how to acquire an approriate object, which represents the credentials of the username that the service is running under ? Thanks, Ross

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