I'm trying to get incoming e-mail to automatically go directly into whichever queue/ticket they are related to or create a new one if none exist and the right queue e-mail setup in the web interface is used. I will have too many queues to have two line items within mailgate per queue. A similar issue was discussed here (http://serverfault.com/questions/104779/procmail-pipe-to-program-otherwise-return-error-to-sender), but I thought it best to open a new case instead of tagging on what appeared to be an answer to that person's query. I'm able to send and receive e-mail (via PostFix) to the default rt user and this user successfully accepts all e-mail for the relative domain. I have no idea where the e-mail goes - it's successfully delivered, but it does not update existing tickets (with a Subject line match) and it does not create any new. Here's and example of my ./procmail.log: procmail: [23048] Mon Aug 23 14:26:01 2010 procmail: Assigning "MAILDOMAIN=rt.mydomain.com " procmail: Assigning "RT_MAILGATE=/opt/rt3/bin/rt-mailgate " procmail: Assigning "RT_URL=http://rt.mydomain.com/ " procmail: Assigning "LOGABSTRACT=all " procmail: Skipped " " procmail: Skipped " " procmail: Assigning "LASTFOLDER={ " procmail: Opening "{ " procmail: Acquiring kernel-lock procmail: Notified comsat: "rt@18337:./{ " From [email protected] Mon Aug 23 14:26:01 2010 Subject: RE: [RT.mydomain.com #1] Test Ticket Folder: { 1616 Does the notified comsat portion mean that it notified RT? The contents of my ./procmailrc: #Preliminaries SHELL=/bin/sh #Use the Bourne shell (check your path!) #MAILDIR=${HOME} #First check what your mail directory is! MAILDIR="/var/mail/rt/" LOGFILE="home/rt//procmail.log" LOG="--- Logging ${LOGFILE} for ${LOGNAME}, " VERBOSE=yes MAILDOMAIN="rt.mydomain.com" RT_MAILGATE="/opt/rt3/bin/rt-mailgate" #RT_MAILGATE="/usr/local/bin/rt-mailgate" RT_URL="http://rt.mydomain.com/" LOGABSTRACT=all :0 { # the following line extracts the recipient from Received-headers. # Simply using the To: does not work, as tickets are often created # by sending a CC/BCC to RT TO=`formail -c -xReceived: |grep $MAILDOMAIN |sed -e 's/.*for *<*\(.*\)>* *;.*$/\1/'` QUEUE=`echo $TO| $HOME/get_queue.pl` ACTION=`echo $TO| $HOME/get_action.pl` :0 h b w |/usr/bin/perl $RT_MAILGATE --queue $QUEUE --action $ACTION --url $RT_URL } I know that my get_queue.pl and get_action.pl scripts work, as those have been previously tested. Any help and/or guidance you can give would be greatly appreciated. Nicôle