Error "iertutil.dll not found" after installing IE8

Posted by christianlinnell on Server Fault See other posts from Server Fault or by christianlinnell
Published on 2009-08-30T21:15:04Z Indexed on 2010/03/09 8:08 UTC
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I rolled out IE8 to a group of test users in our organisation overnight, and after logging in in the morning, several of the users reported the error

Userinit.exe error and explorer.exe error  - iertutil.dll not found

After clicking OK, the PC just hangs with the background visible.

A few people are reporting this error in various forums, but "do a system restore" is not a good solution. We can easily roll back to IE6 by replacing the DLL, or by uninstalling IE8. We just need a flawless rollout!

We're on Windows XP Service Pack 3.

Edit: We deploy via SMS. Initially we had 2 machines with the error, but somebody made a mistake with the test package and it rolled out five nights in a row. By the end of the five nights, 4 more machines had developed the same issue.

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