The company I work for is looking for the best way to track "tech calls". We would most likely develop in house using vb.net, but possibly could look at using some open source vb.net software already out there. We will probably want to track just the basic info like client, datetime, length of call & a notes section about the call.

One idea that has floated around is recording everyone's calls, watching a directory for new files and popping up a form so the user can enter the info when the call is over.

We really don't want to spend a lot of time tracking/logging these calls, something quick & simple. Anybody have a good idea or solution that they have used before?