I have a user who always seems to have an issue with his normal.dot file becoming corrupt. In the past I've deleted or renamed the normal.dot file, and reopened to create a new one. This seem to fix the problem. Yet, for some strange reason the file doesn't take with this user. I've deleted temp folders, defragged hardrive, and ran a virus scan just to make sure. As a last ditch effort i also reinstalled the app, which did nothing to help. I also checked to make sure he wasn't using the same word file with the same watermark added.