How can I allow anonymous access to OTRS FAQ area?

Posted by robbie on Super User See other posts from Super User or by robbie
Published on 2010-03-23T18:21:17Z Indexed on 2010/03/24 1:23 UTC
Read the original article Hit count: 421

Filed under:

ticket-system

|

perl

|

sysadmin

|

permissions

I have been searching for this for quite some time now. I am using OTRS 2.4.7 and installed the FAQ package version 1.6.5.

Everything seems to work fine. When I am logged in, I can create articles and other users have the ability to browse the articles.

I want to be able to allow access to any anonymous non-user to be able to read these articles.

Can anyone shed some light on how to allow this type of access?

Thanks

© Super User or respective owner

Related posts about ticket-system

Recommendation on Ticket system with billing feature

as seen on Server Fault - Search for 'Server Fault'
Actually, I do not know if I have used the right terms to describe our situation. Basically, We would like to have a system to help us to do billing and support at the same time. For example, we would like to offer outside users a customer support with ticket system, however the outside users need… >>> More
Turning Google Apps mail inbox into Support Ticket System

as seen on Server Fault - Search for 'Server Fault'
I have an account at Google apps and most of my email is done trough Gmail. Now I just manually respond to support email. I was wondering if there is an easy way using filters and auto responders to create a support ticket system. I think something like this would be great, but is it possible: … >>> More
What is the most polished OSS ticket system?

as seen on Stack Overflow - Search for 'Stack Overflow'
I am particularly interested in solutions that do very well creating tickets from e-mail, and that allow replies to be sent back and forth via e-mail in a threaded fashion. >>> More
Is osTicket secure/private enough

as seen on Pro Webmasters - Search for 'Pro Webmasters'
I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their email address and a ticket ID. I am probably going over the top with security though, which is why I wanted… >>> More
what are the best concert-ticket systems? comercial and open source

as seen on Pro Webmasters - Search for 'Pro Webmasters'
can anybody recommend (of developers-opinion) such systems, where you can book tickets for concerts, conferences, etc. one should be able to book a seat as well, and it shell do the debitcard stuff, and has a good interface for accounting. I am looking for an open source solution, but I am also… >>> More

Related posts about perl

Munin on Centos 6 - missing perl MODULE_COMPAT_5.8.8

as seen on Server Fault - Search for 'Server Fault'
I'm trying to install Munin on a new VPS through yum install munin but I keep getting an error about a missing perl module: Requires: perl(:MODULE_COMPAT_5.8.8). This is the perl version currently installed: v5.10.1. I've searched all around and still haven't found a solution for this. Here's the… >>> More
Pain removing a perl rootkit

as seen on Server Fault - Search for 'Server Fault'
So, we host a geoservice webserver thing at the office. Someone apparently broke into this box (probably via ftp or ssh), and put some kind of irc-managed rootkit thing. Now I'm trying to clean the whole thing up, I found the process pid who tries to connect via irc, but i can't figure out who's… >>> More
How To Avoid a Perl script calling an Another Perl Script

as seen on Stack Overflow - Search for 'Stack Overflow'
Hello, i am calling a perl script client.pl from a main script to capture the output of client.pl in @output. is there anyway to avoid the use of these two files so i can use the output of client.pl in main.pl itself here is my code.... main.pl ======= my @output = readpipe("client.pl"); client… >>> More
Perl :how to sort dates in perl

as seen on Stack Overflow - Search for 'Stack Overflow'
Hi, How can I sort the dates in perl. my @dates = ( "02/11/2009" , "12/20/2001" , "11/21/2010" ) ; I have above dates in my array . How can I sort those dates... ? My date format is dd/mm/YYYY. >>> More
please suggest a perl book exclusively for perl programs

as seen on Stack Overflow - Search for 'Stack Overflow'
I want tha name of a perl book for only PERL PROGRAMS. The reason behind is I want to improve my programming skill in perl >>> More