How do Apple code level support requests work?

Posted by JustinXXVII on Stack Overflow See other posts from Stack Overflow or by JustinXXVII
Published on 2010-03-24T13:20:03Z Indexed on 2010/03/24 13:23 UTC
Read the original article Hit count: 257

Filed under:

iphone

|

apple

|

cocoa

|

support

I'm having an issue with a build that I can't figure out, and I'm considering filing a support request. It says I'll get contacted in about 3 days usually. Can anyone explain the process this takes, because I don't want to burn one of these by screwing up!

Should I include a zip file of my entire project, or will the source file I'm having issues with be enough?
Do I have to be at my computer when they contact me?

Thanks for your help, generous ones!

© Stack Overflow or respective owner

Related posts about iphone

iphone - direct link to iPhone review form from inside iphone

as seen on Stack Overflow - Search for 'Stack Overflow'
I am trying to link directly to the review link of one of my Apps. I know that it is possible because Appirater did it in the past, but some change in iTunes turned the API down. Appirater uses this URL NSString *templateReviewURL = @"itms-apps://itunes.apple.com/WebObjects/MZStore.woa/wa/viewContentsUserReviews… >>> More
Buy iPhone 4 Without Contract: $599 (AT&T) and $699 (Verizon)

as seen on Tech Dreams - Search for 'Tech Dreams'
Purchasing iPhone without a contract is a good option when you are planning to gift it to someone or going to use it outside US. Both AT&T and Verizon lets you iPhone 4 without a contract but this information is buried deep under blurred text in FAQs and agreements. Here is the pricing… >>> More
Is it possible to download and run IPhone apps on an IPhone emulator

as seen on Stack Overflow - Search for 'Stack Overflow'
Hi, I am tasked to provide an IPhone client app for our SaaS website. I have never written an IPhone application, nor do I have an IPhone at the moment. Before I can decide whether or not I want to do this myself or outsource this, I'd like to try a few apps myself to get a feeling for the UI. Is… >>> More
iPhone web app from dashcode rss feed template works deployed on simulator but not on iphone

as seen on Stack Overflow - Search for 'Stack Overflow'
iPhone web app from dashcode rss feed template works deployed on simulator but not on iphone. The web app is deployed at; http://www.alila.se/wordpress/index.html If i run the simulator and enter that adress, it fetches the rss feed and displays it. Everything fine. When i enter the adress into… >>> More
Problem running iPhone application on iPhone from Xcode (and in Instruments)

as seen on Stack Overflow - Search for 'Stack Overflow'
Hi I have a problem running one application on the iPhone from Xcode (or Instruments). When I try to run the app I get the error message Failed to upload XXX.app in the bottom left corner of Xcode. The strange thing is it actually uploaded the app to the iPhone but it doesn't start it (after this… >>> More

Related posts about apple

Evolution of Apple: A Fan Spliced Mega Tribute to the Apple Product Lineup

as seen on How to geek - Search for 'How to geek'
Whether you’re an Apple fan or not, this 3.5 minute tribute to the evolution of Apple products is a neat look back at decades of computing history and iconic design. Put together by Apple fan August Brandels, the video splices together Apple commercials and promotional footage from the last… >>> More
Why is iTunes starting and stopping play randomly, and how do I stop it?

as seen on Super User - Search for 'Super User'
Since yesterday morning my copy of iTunes has been starting and stopping randomly. If iTunes is not running, then it opens and sometimes begins playing, other times sits idle. Eventually, after a random interval it will begin playing a song, and then stop, and so on... Needless to say, it's driving… >>> More
iTunes crashes with "Attempt to allocate 1073741824 bytes for NS/CFData failed" error

as seen on Super User - Search for 'Super User'
This is a pretty common occurrence. Every two days or so iTunes will crash on me with this error. FYI, 1073741824 is 2^30, which is gigabyte. The crash log is below if you're interested. Process: iTunes [40778] Path: /Applications/iTunes.app/Contents/MacOS/iTunes Identifier:… >>> More
Active Directory and Apple's Workgroup Manager

as seen on Server Fault - Search for 'Server Fault'
I thought I'd share my experiences here. I work for a small business with only ~20 users. I wanted the ability to use managed client preferences to assign things like the software update server. Basically the ability to manage my Macs easily and in a native way. At first I tried the magic triangle… >>> More
Kernel Panic every time I open a print queue

as seen on Super User - Search for 'Super User'
Every time I open any printer queue I get a kernel panic and have to reboot. It's quite frustrating. I've tried removing/adding printers, clearing all caches with Onyx, repairing permissions, all manner of things to no avail. Any tips would be greatly appreciated! ==== CRASH REPORT ==== Interval… >>> More