How do Apple code level support requests work?

Posted by JustinXXVII on Stack Overflow See other posts from Stack Overflow or by JustinXXVII
Published on 2010-03-24T13:20:03Z Indexed on 2010/03/24 13:23 UTC
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iphone

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apple

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cocoa

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support

I'm having an issue with a build that I can't figure out, and I'm considering filing a support request. It says I'll get contacted in about 3 days usually. Can anyone explain the process this takes, because I don't want to burn one of these by screwing up!

Should I include a zip file of my entire project, or will the source file I'm having issues with be enough?
Do I have to be at my computer when they contact me?

Thanks for your help, generous ones!

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