Implementing a 'Send Feedback' feature in a Java desktop application

Posted by William on Stack Overflow See other posts from Stack Overflow or by William
Published on 2010-02-18T16:14:46Z Indexed on 2010/03/26 16:33 UTC
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Filed under:

java

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desktop

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feedback

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web-services

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email

I would like to implement a 'Send Feedback' option in a Java desktop application. One which will pop up a box for the user to enter a comment, then send it to us along with a screenshot of the application window.

How would be the best way to communicate the data to us? Two obvious solutions spring to mind:

Email - I'm thinking that the application would connect to an SMTP server set-up by us, with the username/password somehow hidden in the code. SMTP over SSL for security (not of the data being sent, but of the SMTP username/password).
Web service - pretty self explanatory.

Which of these would be best, or is there a better alternative?

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