Most user-friendly issue tracker?

Posted by Kugel on Stack Overflow See other posts from Stack Overflow or by Kugel
Published on 2010-03-26T17:50:23Z Indexed on 2010/03/26 17:53 UTC
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issue-tracking

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user-friendly

Sorry if this has been asked before, couldn't find anything specific.

I'm looking for the most user-friendly issue tracker. Currently I'm using Trac.

I'm looking for these 2 features:

Very easy to create new ticket
Email to ticket conversion (with attachements).

The customers should be glad to use it (not avoid it like Trac). More often than not I get e-mails as bug reports and putting them into Trac wastes my time. I would really love to just hit forward and the ticket would appear in the issue tracker.

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