Acordex Image viewer throws out of memory exception in CITRIX environment

Posted by neha on Stack Overflow See other posts from Stack Overflow or by neha
Published on 2010-04-01T06:19:41Z Indexed on 2010/04/01 6:23 UTC
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citrix

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image-processing

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memory

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leaks

We have a .net 2.0 application. In the .aspx page we are calling the java applet using . This applet is calling the Acordex Image viewer. In the production environment users are facing "out of memory" or "insufficient memory" issues when users try to open the image or magnify an image in Acordex viewer. Strangely when the users logout and login again they are able to see the same image without any errors. The website is hosted in a CITRIX environment. We have access to this environment but we are not able to reproduce this issue on the test servers or the local machines.

We dont know what is causing this issue. What should we do to troubleshoot the issue? Do we have to increase the memory allotted to the users in CITRIX? The RAM is around 4 gb. Number of simultaneous users - 10-13. image size is max 2 mb

Following is the code used to call Acordex image viewer:

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