Applying agile techniques and running a helpdesk

Posted by Mmarquee on Stack Overflow See other posts from Stack Overflow or by Mmarquee
Published on 2010-04-02T20:28:46Z Indexed on 2010/04/02 20:33 UTC
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My team does some development, but is mainly involved in supprting an existing suite of applications. We now have an imbedded tester (and another on the way). So how can I apply agile practises in what is a purely reactive situation?

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