I have Windows XP Pro, service pack 1, IE 6 and 32GB of free space, 75GB total. I have had nothing but trouble after trying to install service pack 2 even though I used System Restore. The installation was incomplete and my computer has never been the same. I attempted to install sp2 four or five times and sp3 once, always with the same result.

I've tried reinstalling XP Pro but that didn't fix the problem. My XP Pro disk now has a scratch on it and refuses to work. Dell would not replace it stating that my computer was out of warranty.

I'm currently trying Reimage which is supposed to return a computer to the original configuration and replace missing or damaged files. Believe it or not, Ripley, it stops in the middle of the operation and, so far, the Reimage techs haven't been able to figure out why.

Of the many problems that I still have is that System Information can't collect information. The Help and Support sections that display system info also don't work. Is there some way that I can fix this? I can't afford to throw my computer away, yet.

Thank you for listening, Pam Galvin