A friend recommended this site to me. Hope you can help! I can't seem to log into Windows. I boot my computer. The log In screen appears. I put in my user name and password, hit OK, and the following message pops up: "The system could not log you on. Make sure your user name and domain name are correct, then type your password again. Letters in your passwords must be typed using the correct case".

NOTE: I have tried Safe Mode and the same message pops up.

Just to be clear, I am not able to get into Windows (I'm stressing this b/c I've come across some suggestions that require you to be in Windows, which doesn't help in my case).

Thanks for your assistance.

-Stranded in Toronto