This is something I've been wondering about for about a year now.  Microsoft has a history of creating very useful products, with lots of useful features.  But useful does not mean usable.  A lot of stuff coming out of Redmond the past 10 years don't really seem to have been well thought out from a user design point of view.  Lots of extra steps, lots of popup windows...very little innovative thinking going on about the user experience of these products.


Given that big changes like this take about 3 years to go from start to actually shipping product, I'm curious what happened internally at Microsoft that really drove this change in product design.  I think that Microsoft got so focused on just adding new functionality for so long, they forgot about the little things that can really make or break a product.  Office 2010 is full of these little things that make it much nicer to use.  I just hope its not too late for them.