What's the strategy to implement a "knowledge base" in my company.

Posted by Oscar Reyes on Server Fault See other posts from Server Fault or by Oscar Reyes
Published on 2009-12-18T14:36:43Z Indexed on 2010/04/13 23:33 UTC
Read the original article Hit count: 514

Filed under:

knowledge-management

|

knowledge-base

|

buy-or-build

In my current work we think we can get benefit from having a knowledge base, so the next time someone has a question/problem etc, that base can be consulted and an answer will show up.

Also, it will reduce the risk from having people leaving the company with the knowledge and we would have to start all over again.

My question is, what strategy can we follow to implement/buy/get/build/etc this knowledge base?

Are there software ready for this? Would it be better to have something build by ourselves ( we have some programmers )

This is an small company ( < 30 ) and the base should be accessible from outside the office ( when the employees are with the customer etc.) so I guess a webapp is in order.

© Server Fault or respective owner

Related posts about knowledge-management

Complex knowledge management system with CRM..written internally

as seen on Programmers - Search for 'Programmers'
We've all heard of salesforce and sugarcrm and the likes of systems like this. Unfortunately at my workplace we have been asked to write a similiar system (rather then license or purchase). Basically the database is fairly large. Think of modules such as: Corporate groups, customers, programs, projects… >>> More
Knowledge Management Feedback

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Did you know that you can provide feedback on Knowledge Management (KM) articles? It's nice to read a technical article that is well-written, the grammar and spelling are correct, the information is up to date, concise, to the point, easy to understand and it flows from one paragraph to another… >>> More
Spirent Communications Improves Customer Experience with Knowledge Management

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices… >>> More
Personal knowledge base [closed]

as seen on Programmers - Search for 'Programmers'
Possible Duplicate: How do you manage your knowledge base? Hello. Now I am using easy writing pad for scratches while doing some researches, solving troubles or doing workarounds. But.. you now, it's really difficult to remember all details of founded solution and it's alternatives after… >>> More
How to share problem solving knowledge in a multiteam group?

as seen on Programmers - Search for 'Programmers'
I've been working in multiteam groups for as long as I'm a webdeveloper, for me a team can be a lonely soldier or several people, generally a company will have multiple teams working in different projects and once the project is out in the wild, any team can perform the maintenance. This is a… >>> More

Related posts about knowledge-base

Software to create a knowledge base/FAQ system

as seen on Stack Overflow - Search for 'Stack Overflow'
Our company is looking to build a web-based knowledge base system that can be used by our clients/end users to reduce the amount of support calls. Couple important notes: This is aimed at our end users, in other words, non-techies. So the UI has to be easy to use Should have the excellent (fast… >>> More
Which knowledge base/rule-based inference engine to choose for real time Runway incursion prevention

as seen on Stack Overflow - Search for 'Stack Overflow'
Hello, we are designing a project that would listen to dialog between airport controllers and pilots to prevent runway incursions (eg. one airplane is taking off while other is crossing the runway). Our professor wants us to use Jena for knowledge base (or anything else but it should be some sort… >>> More
Knowledge base web app -- need a demo mode

as seen on Stack Overflow - Search for 'Stack Overflow'
I was contracted to build an on-line knowledge base that searches and cross-references many thousands of replacement parts for a niche industry. My client furnishes this app to his customers on a subscription basis. It uses MySQL and PHP and it works great. I want to deploy it in "demo mode"… >>> More
SQL SERVER – Step by Step Guide to Beginning Data Quality Services in SQL Server 2012 – Introduction to DQS

as seen on SQL Authority - Search for 'SQL Authority'
Data Quality Services is a very important concept of SQL Server. I have recently started to explore the same and I am really learning some good concepts. Here are two very important blog posts which one should go over before continuing this blog post. Installing Data Quality Services (DQS) on SQL… >>> More
Some Insight on the Field of Knowledge Representations and Reasoning

as seen on Programmers - Search for 'Programmers'
I started following an MS in computer sciences after about two years of work for a software company. I worked primarily in data warehousing and business intelligence related software development during my previous occupation. There is a high chance for me to select a research in knowledge representations… >>> More