I have recently signed up for the Standard account of Google apps. In my company I have certain email addresses that are handled by multiple users. For example the support emails are handled by multiple users.

Now I have just multiple users log into the same account, but this is not a good practice. It can get quite messy when some emails are handled by different users but on the same email address.

Now I looked into the groups option. I have made a group for [email protected], and added all the users to the group. Now everybody gets a copy of the support message sent. But its got a bigger mess because the users don't know who handles which message. Is there some workaround to this so I can make good use of this all in this way.