USPTO site asks for Quicktime Plug-in which I already have installed. Why?

Posted by Kensai on Super User See other posts from Super User or by Kensai
Published on 2010-02-10T16:23:54Z Indexed on 2010/04/18 16:53 UTC
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Whenever I try to watch the images of a patent in the USPTO site (example) using Firefox, the browser asks me to download the latest Quicktime, manually. This is totally strange because I already HAVE the latest plug-in (it even appears on my Firefox add-ons list).

In the past I have only been able to see patent images using Safari. But never with Firefox. Is it a USPTO problem or a Mozilla one? Is there a way to fix the problem?

edit: I can't see TIFF images neither with Internet Explorer (both 32-bit and 64-bit versions) nor with Chrome. All these browsers don't know how to open embedded TIFF images because they don't recognize the installed Quicktime plugin. A USPTO conspiracy to promote Safari? Come to think of it, I had this problem in my old computer as well. It had a 32-bit Vista OS, now I have 64-bit Windows 7. I hate TIFF and can't find Mozilla-specific information anywhere.. Arghh, am I the only one here with this freak problem?!

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