Hello everyone,

I work for a small dotcom which will soon be launching a reasonably-complicated Windows program. We have uncovered a number of "WTF?" type scenarios that have turned up as the program has been passed around to the various not-technical-types that we've been unable to replicate.

One of the biggest problems we're facing is that of testing: there are a total of three programmers -- only one working on this particular project, me -- no testers, and a handful of assorted other staff (sales, etc). We are also geographically isolated. The "testing lab" consists of a handful of VMWare and VPC images running sort-of fresh installs of Windows XP and Vista, which runs on my personal computer. The non-technical types try to be helpful when problems arise, we have trained them on how to most effectively report problems, and the software itself sports a wide array of diagnostic features, but since they aren't computer nerds like us their reporting is only so useful, and arranging remote control sessions to dig into the guts of their computers is time-consuming.

I am looking for resources that allow us to amplify our testing abilities without having to put together an actual lab and hire beta testers. My boss mentioned rental VPS services and asked me to look in to them, however they are still largely very much self-service and I was wondering if there were any better ways. How have you, or any other companies in a similar situation handled this sort of thing?

EDIT: According to the lingo, our goal here is to expand our systems testing capacity via an elastic computing platform such as Amazon EC2. At this point I am not sure suggestions of beefing up our unit/integration testing are going to help very much as we are consistently hitting walls at the systems testing phase. Has anyone attempted to do this kind of software testing on a cloud-type service like EC2?

Tom