My son and I were out to dinner and right after we sat down, he combs the menu to locate the soda  selection.  Then he looks up at me and says “Looks like we get free refills here, sweet!”  While we were sitting there I was thinking where that statement came from and I remember one time where he was helping to figure out the tip and saw that were we charged for six sodas, but there were only four of us at the table.  I would say that’s when this started for eateries he’s not familiar with.

I was talking a friend of mine this week and this thought came to me, why can’t we manage expectations like my son – find out before the order is placed.  Find out what’s expected first then use the other bits of guidance to move forward.  But how many times have we all paid way to much for something we thought was free on a project – me, plenty.  This quote is going up in my work space, next to one I picked up Corey Haines’ Software Craftsmanship talk at Open Agile Romania - “Work != Practice”.  So if anyone else has gotten burnt, maybe check the menu, it will be in the area where the customer will pick two from the list of “Price, Quality, or Speed”.  Refills will be listed just beneath that.