Our domain "aspenfasteners.com" is hosted by Volusion. We have CNAME records "find" and "search" which point to site indexing accounts on www.picosearch.com.

These addresses fail on SOME private office networks which have their own DNS. We suspect the problem comes from Volusion's own name servers, n2.volusion.com and n3.volusion.com.

Volusion support on problems this technical is non-existant.

We have tried an NSLOOKUP on find.aspenfasteners.com with level 2 debugging info, and we got the results below. Is it possible that the local DNS is recursing to Volusion's name servers, and that while Volusion DOES return the canonical name, they do NOT resolve the address?

Can anybody with expertise in this sort of stuff PLEASE look at the NSLOOKUP below and tell me if we are right, because Volusion is giving me absolutely NO support on this topic. I need proof of where the problem lies.

Thanks VERY much!

Carlo

find.aspenfasteners.com Server: mtl-srm-dbsv-01.fastenerwholesale.com Address: 192.168.0.44

SendRequest(), len 61 HEADER: opcode = QUERY, id = 8, rcode = NOERROR header flags: query, want recursion questions = 1, answers = 0, authority records = 0, additional = 0

QUESTIONS:
    find.aspenfasteners.com.fastenerwholesale.com, type = A, class = IN

------------

Got answer (138 bytes): HEADER: opcode = QUERY, id = 8, rcode = NXDOMAIN header flags: response, auth. answer, want recursion, recursion avail. questions = 1, answers = 0, authority records = 1, additional = 0

QUESTIONS:
    find.aspenfasteners.com.fastenerwholesale.com, type = A, class = IN
AUTHORITY RECORDS:
->  fastenerwholesale.com
    type = SOA, class = IN, dlen = 46
    ttl = 3600 (1 hour)
    primary name server = mtl-srm-dbsv-01.fastenerwholesale.com
    responsible mail addr = admin.fastenerwholesale.com
    serial  = 10219
    refresh = 900 (15 mins)
    retry   = 600 (10 mins)
    expire  = 86400 (1 day)
    default TTL = 3600 (1 hour)

------------

SendRequest(), len 41 HEADER: opcode = QUERY, id = 9, rcode = NOERROR header flags: query, want recursion questions = 1, answers = 0, authority records = 0, additional = 0

QUESTIONS:
    find.aspenfasteners.com, type = A, class = IN

------------

Got answer (141 bytes): HEADER: opcode = QUERY, id = 9, rcode = NXDOMAIN header flags: response, auth. answer questions = 1, answers = 1, authority records = 1, additional = 1

QUESTIONS:
    find.aspenfasteners.com, type = A, class = IN
ANSWERS:
->  find.aspenfasteners.com
    type = CNAME, class = IN, dlen = 17
    canonical name = www.picosearch.com
    ttl = 3600 (1 hour)
AUTHORITY RECORDS:
->  com
    type = SOA, class = IN, dlen = 43
    ttl = 900 (15 mins)
    primary name server = ns3.volusion.com
    responsible mail addr = admin.volusion.com
    serial  = 1
    refresh = 900 (15 mins)
    retry   = 600 (10 mins)
    expire  = 86400 (1 day)
    default TTL = 3600 (1 hour)
ADDITIONAL RECORDS:
->  ns3.volusion.com
    type = A, class = IN, dlen = 4
    internet address = 65.61.137.154
    ttl = 900 (15 mins)

* mtl-srm-dbsv-01.fastenerwholesale.com can't find find.aspenfasteners.com: Non-existent domain