Western Digital Smartware not detect External HDD

Posted by romilnagrani on Super User See other posts from Super User or by romilnagrani
Published on 2010-01-03T10:54:21Z Indexed on 2010/04/28 13:03 UTC
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Hi people,

i recently buy WD Mybook Essential HDD 1 TB. I downloaded and install Smartware software in both my desktop (windows xp) and laptop (Windows 7) but in both case the s/w is not able to detect the external hard disc. It shows desktop/laptop (Whichever is apt) on left hand side of software but not the hard drive on right side. Why so? i need to install smartware s/w as my friend had gave me which i suppose had deleted the software.

please help me

thanks

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